Hey guys, I love that most of the time, when a site requires that I login with my TV provider, FiOS is accepted. Unfortunately, that is not the case for watching shows from FX online. Any chance FiOS could become a preferred provider for FX? Thanks!
On the Verizon wifi servus why is it that windows 8 users can not use the servus. Plese have this changed so we can have acess to this servus if our enternet plan allows us acess to this. Also can you work on adding some outdoor hotspot units thought town like near businesses so that users can have more hotspot spots enven neat collge campuses so that there is internet avalible to more people.
on 08-03-201209:23 PM - last edited on 08-04-201206:26 AM by ElizabethS
I've been a customer of fios for over 3 years. I've never been delinquent on a bill. I hardly call customer service for anything. I heard that there is a new fios router that is GigE and 802.11N, whereas my current router is 10/100 and 802.11G...
I called to speak with a csr and was told that she could not guarantee which router was sent from the garage and that it was the V3 that I wanted. She told me that if she could, she would... But instead to try the Verizon plus store near my house and that they would swap out my old 802.11G box for the new v3 --- and would do it for free.
So I called the Verizon store near my place... They were nice and said that unfortunately they don't have these new v3 boxes yet and that I should try calling Verizon fios directly because they can help me.
So I called. He person I spoke with told me I was mistaken and that I was given bad information. That they can only swap like equipment.
Seems like each department is given different information...
Which brings me to my idea.
a) train all staff equally
B) allow your good customers... Those that have recommended your service to many many many people... Those that pay their bills. To upgrade to the latest equipment...
Why would you penalize EARLY ADOPTERS?
Why would you alienate the same people who help your NPS?
It doesn't make sense. You have a better chance of retaining me longer and having me remain a promoter much longer - which will lead to a higher ARPU.
But instead you risk losing a customer and converting me to a Detractor.
it would be great if tech support could keep track of the modem that they provide and if there was a way to keep all the information they get in one place. I am on the phone with them on a regular basis and it seems like I am speaking with someone for the first time and they can't seem to find all the issues that I had been calling about. it would also be great if they could keep my internet working
I am using the word "HUB" as I am not familiar with the correct terminology. I have had 3 Verizon technicians tell me now that my biggest issue with such a slow DSL speed is because the "hub" for this area is so far away. Decent speed will never be received because of this. I live out in the country where internet choices are not the best and I have tried them all. Homes are popping up all over the place out here and still we cannot receive reliable internet service. What are the chances that Verizon could add a "hub" closer to this cluster of customers to improve our service at least a little bit?
on 11-25-201307:34 PM - last edited on 11-26-201304:50 PM by ElizabethS
On Nov 6 at exactly midnight my internet shut down. Called verizon to find out the issue and they said it was an update that wont be ready until 1am. I patiently waited since i was close to finishing up but it was still down at 1am and called back. They said it would be as late as 5am to get up and running. What??
On a normal night, it's not a big deal but this day was not normal. Boss gave me an assignment earlier that day and I needed the internet to do research for a meeting in morning. Ended up having to go to my local Kinkos to use the internet which was 25 min away.
Had I known this update was scheduled by email or text in advance I could of planned accordingly. But in this case, I was in the process of competing my research, waited an hour in hopes it would be back online, then had to drive miles away to finish up another 30-45 min and head back home. Didn't get done until 330 and when I came home the internet was still down.
I'm paying for a service that I'm expecting to be accessible at all times. You can't just randomly do updates and think that just because it's midnight, no one is going to need it (or care). It wasn't an outage or something beyond your control as pointed out by customer service so really there's no excuse not to notify anyone that an update will occur that day, at midnight, and for a number of hours. I mean if you can mass email people about your goods and services, I don't see why you can't do so for things like this.
Wasted a lot of time and money that I didn't think I should have and it would have been better spent on my actual presentation. I honestly feel I should be compensated for having to travel and use an internet service elsewhere, especially when I'm paying good money to "supposedly" have it at home.
according to the specs, it has only Moca 1.0/1.1 capabilities with "theoretical" 175 Mbps, when actual at home tests have been at 80 mbps. You cannot get GigE (Gigabit) speeds through Rev. I Moca interface, only through "normal" cabling it can be achieved. Moca 2.0 has been released since June 15th, 2010. Right now Verizon is almost 3 years behind in Moca technology. So please make the next Actiontec router have Moca 2.0 capabilities that will more than quadruple our current Moca speeds to 400 Mbit/s and 800 Mbit/s net throughputs throughout our home network, so that you will have more loyal/satisfied customers who like to manage and enhance their own home network.
Provide Internet Security, Antivirus and Firewall software (Norton for example) as part of the service costs.
I am a new Verizon customer and just switched from Comcast. They give you the opportunity to download Norton Internet Security Suite as part of their service fee. I suspect this reduces their risk, saves them time and money with support calls and probably wins them customers too. It seems to me it makes positive business sense with a positive ROI for giving this to customers that sign up for your ISP service.
Can you get your enginers to come ut with a 802.11 ac wifi router and use the linysis brand sicne the curent ones are just junk. This would allow us to have other items such as powerline adapters and wifi range expanshion kits of the same brand allowing us to expand out netwrok as needed which would help alot so we are not having to put holes in walls to run netwrok wiring to expand the network or dealing with a 3rd part equipment that may or may not work.
I recently came from Comcast where as a customer I could watch TV episodes of my favorite shows online with limited advertising. Now you offer "clips" of the TV shows I watch, not full episodes available on the Internet. I should be able to see the TV episodes I see on TV on the Internet. I want less advertising on my Internet service-I pay you for service not advertisements, and have already opted out on Direct Marketing on your site. When I clicked on an episode offeed on my home page "news" section today, I HAD to watch 2-1/2 minutes of advertising repeatedly starting at the beginning and all throughout the episode. LIMIT the advertising or eliminate it, I pay you to see TV & dont want to be required to see 2-1/2 min of advertising at a time. I don't watch it, go to another tab to do something else, so it is ineffective. Comcast does not do this, they have you beat there. WE DO NOT WANT TO SIT THRU ADS TO SEE SERVICE WE PAY FOR. Make more TV episodes available with less advertising, both on our "home" Internet page & when watching content thru your Internet service. If there is a way to eliminate "forced" advertising, please tell me. Much as MSN does-if you subscribe to their email service, they remove the ads. Forced ads that are not watched are ineffective and only create a bad impression of your services.
So I just go the word that MSN Premium will stop being my ISP portal for my verizon/MSN email accounts, unless I pay more for MSN Premium.
I suppose this is because Verizon wants the ad space/revenue. The only thing is when I went to log on, I get an error message that is not decipherable (may be user/password error, but who can tell????)
BRING BACK MY MSN for FREE. I pay enough for the service that I do not deserve to be nickled and dimed like this.
BAD IDEA. The $2 fee to pay your bill didn't work, so let's try this!!!
Since higher bandwidth/more throughput was announced this morning (3/30), it would be nice if our home routers were upgraded to include GigE (gigabit ethernet) ports so all that lovely bandwidth doesn't get bottlenecked at the router and we can actually enjoy and use what we pay for.
Weird concept, I know
And don't make this something insanely easy for new customers to get and make it nearly impossible for current subscribers to obtain. I know there's no incentive for you to care about people who are already signed up, but it'd be nice if you pretended to care once in a while