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FX online

Status: Acknowledged
by ricecrispytreat on ‎01-14-2014 11:18 PM

Hey guys, I love that most of the time, when a site requires that I login with my TV provider, FiOS is accepted. Unfortunately, that is not the case for watching shows from FX online. Any chance FiOS could become a preferred provider for FX? Thanks!

Status: Acknowledged

get rid of contracts. on all services. period.

Status: Acknowledged
by macgig ‎03-07-2014 04:32 AM - edited ‎03-07-2014 06:19 AM

contracts stink. let us pay monthly with no contracts. on all services. period. keep it simple and flexible for us. these days financial situations can change quickly. dont' penalize us with "fees" if we need to cancel service. Ditch the contracts.

Status: Acknowledged

Extend FIOS to Apple Pie Meadows

Status: Acknowledged
by mattfam5 ‎07-13-2014 01:12 PM - edited ‎07-13-2014 01:13 PM

Please extend FIOS to Apple Pie Meadows, off of Apple Pie Ridge Road, Frederick County, VA.  FIOS terminates at this time less than 1-mile in either direction of the community.  Thank you!  Humbly and respectfully.

Status: Acknowledged

You should add Gigibit 10/100/1000 Ethernet cards to your accessories store the ones that are compatible with Windows and Linux and are PCI and PCI Express for SFF and regular desktops.   Most PC's that are old have Ethernet 10/100 type connections never have the right 10/100/1000 Ethernet cards. 

Status: Acknowledged

Inprovments to intnet speed and qulity

Status: Acknowledged
by kim1 on ‎07-22-2014 12:58 AM

I hear that upload speeds are now going to be matched with download speeds however I think you could do things better such as making a 25mbps as the lowest tear on internet speed and make a 750mbps speed avalible as well as a add on opetions for hier uplaad speeds if the user needs more upload bandwith then download bandwith. Also can you please stat work on a 802.11 ac wifi router capable of supporting 1gbps on wifi and more than 4 enthernet ports.

Status: Acknowledged

Offer 1Gbps To Your Customers

Status: Acknowledged
by on ‎08-10-2013 10:50 PM

I keep seeing reports where verizon's executives continue to say that if verizon customers wanted 1gbps internet speed made available to them they would have no problem making that happen if someone were to request it so here is that request. According to verizon's cpo and vp verizon is capable of offering 10gbps and while that may be too much for some there may be interest in that too. If google fiber can offer a internet package that is $70 for 1gbps and also offer another package where they have 1gbps internet speed plus cable tv for $120 then surely verizon can offer a similar type deal. They may not be a competitor right now but with their plan to expand to the east coast they are very likely to become a competitor real soon. $310 for 500mbps which is half the internet speed that google fiber offers to their customers but is four times the price is not reasonable for half the speed of what they have so i suggest you get with the program and actually offer a internet speed that will live up to what verizon has referred to as being the best that anyone could have. You do not want to be like blockbuster video who lost their customers to netflix because they failed to adapt to the times.

Status: Acknowledged

don't force automatic billing/payment on people that would rather pay manually from their bank accounts each month. I don't like auto billing. I prefer paying bills manually from my bank account. I have fios now with no phone and I was told I MUST do automatic payment. let us pay the way we want to pay. as long as you get your money that is what matters.

Status: Acknowledged

How about running Fiber lines in Powhatan, Va as we rank in the bottom 18% of the US for internet speed.

Fiber is the way to go, you have no idea how many jobs I have had to turn down because of my connection speed. I'd even pay to have you run them to my house. With upload speeds of 0.75 and download of 2.84 this is a disgrace. gives my service an "F"


Status: Acknowledged

Netflix Super HD

Status: Acknowledged
by AmitdDutta on ‎08-17-2013 09:57 PM

I am a netflix user. When can we get netflix super hd. Why verizon is not in the circle. I am paying verizon so much every month. Why cant we get the full utilization of the bandwidth. 

When Fios is planning to provide the facility?




Status: Acknowledged
You are not alone in this request. I currently have no news if this will be offered. If it is, it will definitely be announced in the forums. Thanks for sharing.

new FIOS availability for zip 34211

Status: Acknowledged
by JCSeals on ‎06-16-2014 01:35 PM

There are a great number of homes in the 34211 zip code and Dell Webb is building more Lakewood Ranch homes in this zip.  How about getting ahead of the wave and offerring FIOS access in our area - You at least are aware of the growth in our area because you built a new Verizon office out here.

Status: Acknowledged

Let good customers upgrade equipment --- for FREE

Status: Acknowledged
by ahc11 on ‎08-03-2012 09:23 PM - last edited on ‎08-04-2012 06:26 AM by Moderator

I've been a customer of fios for over 3 years. I've never been delinquent on a bill. I hardly call customer service for anything. I heard that there is a new fios router that is GigE and 802.11N, whereas my current router is 10/100 and 802.11G...


I called to speak with a csr and was told that she could not guarantee which router was sent from the garage and that it was the V3 that I wanted. She told me that if she could, she would... But instead to try the Verizon plus store near my house and that they would swap out my old 802.11G box for the new v3 --- and would do it for free. 


So I called the Verizon store near my place... They were nice and said that unfortunately they don't have these new v3 boxes yet and that I should try calling Verizon fios directly because they can help me. 


So I called. He person I spoke with told me I was mistaken and that I was given bad information. That they can only swap like equipment. 


Seems like each department is given different information...


Which brings me to my idea.


a) train all staff equally


B) allow your good customers... Those that have recommended your service to many many many people... Those that pay their bills. To upgrade to the latest equipment...


Why would you penalize EARLY ADOPTERS?

Why would you alienate the same people who help your NPS?


It doesn't make sense. You have a better chance of retaining me longer and having me remain a promoter much longer - which will lead to a higher ARPU.


But instead you risk losing a customer and converting me to a Detractor.


Bring back honorable service for your customers

Status: Acknowledged
by nomoretyrants on ‎06-08-2014 12:39 PM - last edited on ‎06-08-2014 03:23 PM by Moderator

I downloaded My Verizon, not realizing it was a tyrannical program that will no longer allow me to use a browser of my choice. Now I am locked into using Google 100% of the time. I prefer Internet Explorer for a browser most of the time.


I tried to uninstall My Verizon but you tryants want total control of us, just like the government is working on. I won't give up on  trying to get rid of My Verizon and its browser control function, just like a browser redirect virus does.. I have had Verizon phone service for many decades and Verizon DSL for a few decades now also, but I am getting sick of the infestation of tryants in this country, from the government on down including service companies like yours. I am on the verge of discontinuing my service with you, totally, and if it happens, I am very stubborn and will never be back.You are even tryrannical about what your website will allow us to do, but that is very common on the WEB.


If you didn't get it, I am {word filter avoidance}!

Status: Acknowledged

Wherever I go, whether inside or outside, I see access to  twcwifi available on my cell phone.  When I went online to check it out, I found that it is available at no extra charge to all TWC internet customers.  Verizon Fios only gives access to laptops, and even that is really limited.  If Time Warner can provide this service free of charge to its internet customers, I don't see why Verizon cant at least match what they offer.

Status: Acknowledged

Request for Moca 2.0 for the Next Generation of Actiontec Routers

Status: Acknowledged
by NYCFiosBoy ‎01-24-2013 10:04 AM - edited ‎01-24-2013 10:19 AM

The latest router for Verizon Fios is the Actiontec MI424WR 3rd Generation Rev. I,

according to the specs, it has only Moca 1.0/1.1 capabilities with "theoretical" 175 Mbps, when actual at home tests have been at 80 mbps. You cannot get GigE (Gigabit) speeds through Rev. I Moca interface, only through "normal" cabling it can be achieved. Moca 2.0 has been released since June 15th, 2010. Right now Verizon is almost 3 years behind in Moca technology. So please make the next Actiontec router have Moca 2.0 capabilities that will more than quadruple our current Moca speeds to 400 Mbit/s and 800 Mbit/s net throughputs throughout our home network, so that you will have more loyal/satisfied customers who like to manage and enhance their own home network.


For those who have no idea what Moca is, it is the ability to set up an additional actiontec router where you havea coaxial wall outlet to pl...


This is a guide for those who want to extend their ethernet/wireless network with the current Moca 1.0/1.1 con...


Thank you.


Status: Acknowledged
Thank you so much for your idea. I will be sure to submit your suggestion to the appropriate team.

Internet Security

Status: Acknowledged
by Dillon on ‎05-01-2014 02:39 PM

Provide Internet Security, Antivirus and Firewall software (Norton for example) as part of the service costs.  


I am a new Verizon customer and just switched from Comcast.  They give you the opportunity to download Norton Internet Security Suite as part of their service fee.  I suspect this reduces their risk, saves them time and money with support calls and probably wins them customers too.  It seems to me it makes positive business sense with a positive ROI for giving this to customers that sign up for your ISP service.  

Status: Acknowledged
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