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don't force automatic billing/payment on people that would rather pay manually from their bank accounts each month. I don't like auto billing. I prefer paying bills manually from my bank account. I have fios now with no phone and I was told I MUST do automatic payment. let us pay the way we want to pay. as long as you get your money that is what matters.

Status: Acknowledged

Offer 1Gbps To Your Customers

Status: Acknowledged
by on ‎08-10-2013 10:50 PM

I keep seeing reports where verizon's executives continue to say that if verizon customers wanted 1gbps internet speed made available to them they would have no problem making that happen if someone were to request it so here is that request. According to verizon's cpo and vp verizon is capable of offering 10gbps and while that may be too much for some there may be interest in that too. If google fiber can offer a internet package that is $70 for 1gbps and also offer another package where they have 1gbps internet speed plus cable tv for $120 then surely verizon can offer a similar type deal. They may not be a competitor right now but with their plan to expand to the east coast they are very likely to become a competitor real soon. $310 for 500mbps which is half the internet speed that google fiber offers to their customers but is four times the price is not reasonable for half the speed of what they have so i suggest you get with the program and actually offer a internet speed that will live up to what verizon has referred to as being the best that anyone could have. You do not want to be like blockbuster video who lost their customers to netflix because they failed to adapt to the times.

Status: Acknowledged

Bring back honorable service for your customers

Status: Acknowledged
by nomoretyrants on ‎06-08-2014 12:39 PM - last edited on ‎06-08-2014 03:23 PM by Moderator

I downloaded My Verizon, not realizing it was a tyrannical program that will no longer allow me to use a browser of my choice. Now I am locked into using Google 100% of the time. I prefer Internet Explorer for a browser most of the time.


I tried to uninstall My Verizon but you tryants want total control of us, just like the government is working on. I won't give up on  trying to get rid of My Verizon and its browser control function, just like a browser redirect virus does.. I have had Verizon phone service for many decades and Verizon DSL for a few decades now also, but I am getting sick of the infestation of tryants in this country, from the government on down including service companies like yours. I am on the verge of discontinuing my service with you, totally, and if it happens, I am very stubborn and will never be back.You are even tryrannical about what your website will allow us to do, but that is very common on the WEB.


If you didn't get it, I am {word filter avoidance}!

Status: Acknowledged

Netflix Super HD

Status: Acknowledged
by AmitdDutta on ‎08-17-2013 09:57 PM

I am a netflix user. When can we get netflix super hd. Why verizon is not in the circle. I am paying verizon so much every month. Why cant we get the full utilization of the bandwidth. 

When Fios is planning to provide the facility?




Status: Acknowledged
You are not alone in this request. I currently have no news if this will be offered. If it is, it will definitely be announced in the forums. Thanks for sharing.

Wherever I go, whether inside or outside, I see access to  twcwifi available on my cell phone.  When I went online to check it out, I found that it is available at no extra charge to all TWC internet customers.  Verizon Fios only gives access to laptops, and even that is really limited.  If Time Warner can provide this service free of charge to its internet customers, I don't see why Verizon cant at least match what they offer.

Status: Acknowledged

Add more intenet speed opetions

Status: Acknowledged
by kim1 on ‎06-17-2014 03:11 PM

Love your intent servus bothfor those who want to update to a hier speed but do not need a whole lot of a speed boost terer needs to be some between opetions for us so that there is a have way point between the current plans so we can increase our speed but not having to pay too much extra. Please add a 100/50 ,200/75,300/100,500/200,750/300 speeds to you opetions and replace the 300/65 opetion with a 300/100 plan so the upload speed shows some difrent in speed and not kep the same as the lower price upbove it. I would also as new plans are added to automacy lower the pricies for the ecisitng plans so that it is more competive and more fair to your users. I would like to evently see a 1gbps upload and download speeds to be made avaluble in the next 2-3 years or less so that there are better opetions avalible to us. ALso Verizon needs to get a 802.11 ac wifi router made avaluble as a home network upgrade opetion so that everyone can take advantage of there devises that hae the ac wifi on it. SInce I did hear there is a new wirless standad in the works that could be coming our in the next 3 yeas and it would be helpful to at least get the ac one out sometime this year.

Status: Acknowledged

FiOS in Rochester?

Status: Acknowledged
by jDoeRochester on ‎06-16-2014 06:31 AM

I still don't understand why this hasn't been done. The people of Rochester are ignorant to what is available and we're forced to pay Time Warner Cable for decent internet service (which isn't so decent at all). I saw advertisements being placed into people's mailboxes and tried to learn if FiOS is heading this way, but I was unable to get anywhere with that.


I honestly think that the people of Rochester want out of Time Warner's clutch (soon to be Comcast if that is still even a thing). 

Status: Acknowledged

Let good customers upgrade equipment --- for FREE

Status: Acknowledged
by ahc11 on ‎08-03-2012 09:23 PM - last edited on ‎08-04-2012 06:26 AM by Moderator

I've been a customer of fios for over 3 years. I've never been delinquent on a bill. I hardly call customer service for anything. I heard that there is a new fios router that is GigE and 802.11N, whereas my current router is 10/100 and 802.11G...


I called to speak with a csr and was told that she could not guarantee which router was sent from the garage and that it was the V3 that I wanted. She told me that if she could, she would... But instead to try the Verizon plus store near my house and that they would swap out my old 802.11G box for the new v3 --- and would do it for free. 


So I called the Verizon store near my place... They were nice and said that unfortunately they don't have these new v3 boxes yet and that I should try calling Verizon fios directly because they can help me. 


So I called. He person I spoke with told me I was mistaken and that I was given bad information. That they can only swap like equipment. 


Seems like each department is given different information...


Which brings me to my idea.


a) train all staff equally


B) allow your good customers... Those that have recommended your service to many many many people... Those that pay their bills. To upgrade to the latest equipment...


Why would you penalize EARLY ADOPTERS?

Why would you alienate the same people who help your NPS?


It doesn't make sense. You have a better chance of retaining me longer and having me remain a promoter much longer - which will lead to a higher ARPU.


But instead you risk losing a customer and converting me to a Detractor.


Email or text warning on scheduled updates and internet down time

Status: Acknowledged
by slyry1 on ‎11-25-2013 07:34 PM - last edited on ‎11-26-2013 04:50 PM by Moderator

On Nov 6 at exactly midnight my internet shut down. Called verizon to find out the issue and they said it was an update that wont be ready until 1am. I patiently waited since i was close to finishing up but it was still down at 1am and called back. They said it would be as late as 5am to get up and running. What??


On a normal night, it's not a big deal but this day was not normal. Boss gave me an assignment earlier that day and I needed the internet to do research for a meeting in morning. Ended up having to go to my local Kinkos to use the internet which was 25 min away.


Had I known this update was scheduled by email or text in advance I could of planned accordingly. But in this case, I was in the process of competing my research, waited an hour in hopes it would be back online, then had to drive miles away to finish up another 30-45 min and head back home. Didn't get done until 330 and when I came home the internet was still down.


I'm paying for a service that I'm expecting to be accessible at all times. You can't just randomly do updates and think that just because it's midnight, no one is going to need it (or care). It wasn't an outage or something beyond your control as pointed out by customer service so really there's no excuse not to notify anyone that an update will occur that day, at midnight, and for a number of hours. I mean if you can mass email people about your goods and services, I don't see why you can't do so for things like this.


Wasted a lot of time and money that I didn't think I should have and it would have been better spent on my actual presentation. I honestly feel I should be compensated for having to travel and use an internet service elsewhere, especially when I'm paying good money to "supposedly" have it at home.


Was a major inconvenience.


Status: Acknowledged

Request for Moca 2.0 for the Next Generation of Actiontec Routers

Status: Acknowledged
by NYCFiosBoy ‎01-24-2013 10:04 AM - edited ‎01-24-2013 10:19 AM

The latest router for Verizon Fios is the Actiontec MI424WR 3rd Generation Rev. I,

according to the specs, it has only Moca 1.0/1.1 capabilities with "theoretical" 175 Mbps, when actual at home tests have been at 80 mbps. You cannot get GigE (Gigabit) speeds through Rev. I Moca interface, only through "normal" cabling it can be achieved. Moca 2.0 has been released since June 15th, 2010. Right now Verizon is almost 3 years behind in Moca technology. So please make the next Actiontec router have Moca 2.0 capabilities that will more than quadruple our current Moca speeds to 400 Mbit/s and 800 Mbit/s net throughputs throughout our home network, so that you will have more loyal/satisfied customers who like to manage and enhance their own home network.


For those who have no idea what Moca is, it is the ability to set up an additional actiontec router where you havea coaxial wall outlet to pl...


This is a guide for those who want to extend their ethernet/wireless network with the current Moca 1.0/1.1 con...


Thank you.


Status: Acknowledged
Thank you so much for your idea. I will be sure to submit your suggestion to the appropriate team.

Bring verizon users a 802.11 ac wifi router

Status: Acknowledged
by kim1 on ‎10-04-2013 07:32 PM

Can you get your enginers to come ut with a 802.11 ac wifi router and use the linysis brand sicne the curent ones are just junk. This would allow us to have other items such as powerline adapters and wifi range expanshion kits of the same brand allowing us to expand out netwrok as needed which would help alot so we are not having to put holes in walls to run netwrok wiring to expand the network or dealing with a 3rd part equipment that may or may not work.

Status: Acknowledged

Net Neutrality

Status: Acknowledged
by Raedy2Go on ‎09-09-2013 08:06 PM - last edited on ‎04-30-2014 12:58 PM by Moderator

Verizon, please be aware that I will be dropping you should you continue to pursue your lawsuit against Net nuetrality.

Status: Acknowledged

keep track of information

Status: Acknowledged
by longtime123 on ‎04-24-2014 05:34 AM
it would be great if tech support could keep track of the modem that they provide and if there was a way to keep all the information they get in one place. I am on the phone with them on a regular basis and it seems like I am speaking with someone for the first time and they can't seem to find all the issues that I had been calling about. it would also be great if they could keep my internet working
Status: Acknowledged

Bring Back MSN Premium

Status: Acknowledged
by MarkL on ‎01-03-2012 03:38 PM

So I just go the word that MSN Premium will stop being my ISP portal for my verizon/MSN email accounts, unless I pay more for MSN Premium.


I suppose this is because Verizon wants the ad space/revenue.  The only thing is when I went to log on, I get an error message that is not decipherable (may be user/password error, but who can tell????)


BRING BACK MY MSN for FREE.  I pay enough for the service that I do not deserve to be nickled and dimed like this.  

BAD IDEA.  The $2 fee to pay your bill didn't work, so let's try this!!!


Do you want to keep your MSN too?   Let's hear it!


Mark L


Status: Acknowledged

Upgrade home routers with GigE ports

Status: In Progress
by dmking79 on ‎03-30-2011 08:05 AM

Since higher bandwidth/more throughput was announced this morning (3/30), it would be nice if our home routers were upgraded to include GigE (gigabit ethernet) ports so all that lovely bandwidth doesn't get bottlenecked at the router and we can actually enjoy and use what we pay for.  

Weird concept, I know



And don't make this something insanely easy for new customers to get and make it nearly impossible for current subscribers to obtain.  I know there's no incentive for you to care about people who are already signed up, but it'd be nice if you pretended to care once in a while

Status: In Progress
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