THis is the biggest bunch of garbage yet. I do not need all your sales pitches or the status of my phone bill. I pay each month and have a cancelled check. I do not need to be bothered with you telling me it is paid. All I want is to sign on my e-mail period. If you cannot do this I'll find another provider.
on 11-06-201209:07 AM - last edited on 11-06-201209:14 AM by KaLin
My internet router recently went bad and wouldn't allow me to connect. After following the troubleshooting prompts, a lengthy wait for a techie, and a few short tests with the techie, it was determined my router fried and needed to be replaced. Since it was a Saturday morning, it would take another three days to get a replacement. Glad I don't depend on internet for business.
My idea - Pick a few select Verizon stores in each city or town to stock routers. These wouldn't be for sale or be available to just anyone off the street. A customer who has a connectivity problem must call tech support, go through the phone troubleshooting prompts, the long on-hold process, and then the testing process with the techie. If it is determined a router is bad, the techie would locate a store with a router in stock based on the zip code. The customer would then have the choice to go pick it up or wait for one to come via UPS if there's no rush to get it.
If the customer opts to pick it up:
The techie can send a workorder to that store and put a router on hold for that customer. That customer in turn would take his old router, proper ID, and a reference number or workorder number to this particular store and swap out the routers that day. Serial numbers can be logged that day and the customer can be up and running within hours instead of days.
Everyone wins - The customer has a new router quickly (within a few hours), Verizon has the bad router in hand to avoid charging the customer, and there are no additional shipping charges to get it to the customer. Plus, package theft from doorsteps would drop drastically and a second router wouldn't need to be shipped.
For people who depend on the internet for their livelihood, this would be a great way to keep down time to a minimum.
It's past time over six years, and FIOS Internet (not even higher speed DSL) is available to all of mid sized Camarillo, CA
specifically 3905 Via Rosal street which has over 300 homes, yet Fios is in surrounding neighborhoods. It's time to offer it on this street, (Just because your customer service rep says it hasn't been requested by enough residents, doesn't mean people do not want it, we just haven't had the offer made to us, many don't know how to request you get it done.
I've requested it every year for six years FIOS has been in Camarillo.
It's time and please let me and our neighborhood know you are connecting us.
Since higher bandwidth/more throughput was announced this morning (3/30), it would be nice if our home routers were upgraded to include GigE (gigabit ethernet) ports so all that lovely bandwidth doesn't get bottlenecked at the router and we can actually enjoy and use what we pay for.
Weird concept, I know
And don't make this something insanely easy for new customers to get and make it nearly impossible for current subscribers to obtain. I know there's no incentive for you to care about people who are already signed up, but it'd be nice if you pretended to care once in a while
Something that has come to my mind in recent months has been the idea that while Verizon pushes out Firmware upgrades to Modems and Routers periodically on both the DSL and FiOS services, the firmware upgrades don't seem to be accompanied with any sort of changelog. In more recent times in FiOS land, it seems the firmware on the ActionTec routers are not actually available for download on Verizon's website either which has caused some headaches for folks who have to go digging for potentially router-bricking firmware and then load it into their routers to see if it works or not.
My suggestion here would be to provide the latest firmware upgrades for each device Verizon supports on the Verizon website, that way users can upgrade their ActionTec in the case where the automatic upgrade does not go through. In addition, with each upgrade Verizon pushes out, I'd love to see changelogs on what was changed, what was added or removed, or what is a known issue with potential workarounds. This I feel will give folks less headaches.
Downgrading options would be nice, but I know that's not always technically possible to do!
Please add your vote by clicking on the up arrow to the left. The one with the plus sign. It may be obvious to most, but for someone that may never have voted it may not be.
To be helpful, please add a comment on your location, such as county, town, or city, not your address, or other personal information. This will let Verizon know where people are, that want faster Internet. FASTER QUANTUM!
I Understand the policy and need for the policy to limit emails to 500 per hour, but it would be far more CUSTOMER FRIENDLY to give a warning that the limit was being approached before abruptly suspending service for 24 hours!! When a person has been on vacation and returns, there are OFTEN many emails to respond to!!
bySprite7202-07-201309:33 AM - edited 02-07-201310:43 AM
Fiber Optic lines going to the house.I have a hard time staying connected,because of the lines that run to my house.It would be great if you updated the lines to support high speed internet.There are no Fiber Optic lines in our area.