My connection speed is s.l.o.w again. I'm on hold again waiting to report the problem. Last time it was an area wide (DC/Northern VA) problem. Is it again? Am I wasting my time again? Fustrating. I just switched from COX cable and this service has been much muchf less reliable. 15 years of COX and never this frequency of problems.
I recently came from Comcast where as a customer I could watch TV episodes of my favorite shows online with limited advertising. Now you offer "clips" of the TV shows I watch, not full episodes available on the Internet. I should be able to see the TV episodes I see on TV on the Internet. I want less advertising on my Internet service-I pay you for service not advertisements, and have already opted out on Direct Marketing on your site. When I clicked on an episode offeed on my home page "news" section today, I HAD to watch 2-1/2 minutes of advertising repeatedly starting at the beginning and all throughout the episode. LIMIT the advertising or eliminate it, I pay you to see TV & dont want to be required to see 2-1/2 min of advertising at a time. I don't watch it, go to another tab to do something else, so it is ineffective. Comcast does not do this, they have you beat there. WE DO NOT WANT TO SIT THRU ADS TO SEE SERVICE WE PAY FOR. Make more TV episodes available with less advertising, both on our "home" Internet page & when watching content thru your Internet service. If there is a way to eliminate "forced" advertising, please tell me. Much as MSN does-if you subscribe to their email service, they remove the ads. Forced ads that are not watched are ineffective and only create a bad impression of your services.
on 11-25-201307:34 PM - last edited on 11-26-201304:50 PM by ElizabethS
On Nov 6 at exactly midnight my internet shut down. Called verizon to find out the issue and they said it was an update that wont be ready until 1am. I patiently waited since i was close to finishing up but it was still down at 1am and called back. They said it would be as late as 5am to get up and running. What??
On a normal night, it's not a big deal but this day was not normal. Boss gave me an assignment earlier that day and I needed the internet to do research for a meeting in morning. Ended up having to go to my local Kinkos to use the internet which was 25 min away.
Had I known this update was scheduled by email or text in advance I could of planned accordingly. But in this case, I was in the process of competing my research, waited an hour in hopes it would be back online, then had to drive miles away to finish up another 30-45 min and head back home. Didn't get done until 330 and when I came home the internet was still down.
I'm paying for a service that I'm expecting to be accessible at all times. You can't just randomly do updates and think that just because it's midnight, no one is going to need it (or care). It wasn't an outage or something beyond your control as pointed out by customer service so really there's no excuse not to notify anyone that an update will occur that day, at midnight, and for a number of hours. I mean if you can mass email people about your goods and services, I don't see why you can't do so for things like this.
Wasted a lot of time and money that I didn't think I should have and it would have been better spent on my actual presentation. I honestly feel I should be compensated for having to travel and use an internet service elsewhere, especially when I'm paying good money to "supposedly" have it at home.
HI, I HAVE HAD COMCAST AND DIRECTV FOR YEARS AND I WOULD LIKE TO TRY FiOS SERVICES HERE IN WEST PALM BEACH, FLORIDA. MY FRIENDS FROM NYC HAS AN AWESOME EXPERIENCE WITH YOU GUYS AND I WOULD BE WILLING TO TRY YOU TOO. PLEASE TAKE MY IDEA INTO CONSIDERATION. PLEASE EXPAND TO SOUTH FLORIDA!!!
I, as well as many others including the Town's own Supervisor and other eladers, would like to see Verizon offer it's amazing FiOS triple play service here in Brookhaven Town out on Long Island in the state on New York. For too long, Brookhaven has had only Cablevision, who have recently been charging us insane prices for their own triple play services. In fact, I had to drop my TV service down to the most basic plan Cablevision allowed in order to keep the triple plays ervice because our bill was in excess of $280 a month, and this is entirely unacceptable. We need completition here in Brookhaven, and our town leaders have repeatedly asked for Verizon to complete it's fiber optic lines in Brookhaven and to begin offering FiOS service. The last time town leaders asked Verizon to do this, it was published in Newsday, and also on a few other local news sites, to no avail. This has been a continuing issue for years now. I and many others would like to see it resloved so we can finally have some competition here. because there is none, Cablevision is free to charge us whatever they wish, and it simply isn't fair and shouldn't be allowed to continue. Please do something about this!
I am a snowbird that returns to my Florida home each fall. When I do I go thru the same hoops to get my internet service re-established. I terminate my service when I leave as I have several other options for my internet. When I return I have to completely begin over to get my service even though I have all the equipment and even passwords. Verizon also spends money sending me filters and instructions even thought they are not needed.
My northern provider charges me a small fee to keep my service identification and also charges me a reconnection fee, but don't have to spend hours setting up and contacting them other than to say, I would like my service turned on when I turn on my phone service. This saves me and the phone/ internet company both money and time! Sounds like this would work better for all concerned, even the environment.
Sjure hope someone, from Verizon, that can make changes reads and acts on this!
My family goes through Verizon for our cell phones, and the internet you offer is way better then we currently get. I would really love it if we could get it where we live. Please consider expanding to the 04912 area.
on 10-25-201302:43 PM - last edited on 10-25-201304:56 PM by ElizabethS
Can you modify some of your hier internet speed plans to have faster upload speeds too since 2 of the plans have the same 65mbps upload speed which is not right. Once of them needs to be increasted to at least 80MBPS uload so that the user get the corect upload speed since some of us could be uloaing larger documents and need the extra speed boost without goign to a even more expesnive internet plan. Pleae consider making this adjustment. Also come out with a better router ot coem out with a modem where we can buy our own wirless routers.
I just changed my default web page to open on Verizon. I like the appearance and it seems to have less complications than USAToday and MSNBC.
I would like to recommend that the "Market Watch" allow customization so that I can include the DOW. NSDQ and S&P are nice but not what I want to see. If this is an Editable feature, I am missing the place that I can add it.
I have been a FIOS customer for at least 8 years. I am disturbed to see FOX News articles and videos featured on my homepage when I log on. FOX News has a horrible reputation for inaccurate reporting. It is notorious for attempting to give validity to the most outrageous claims of characters such as Michelle Bachman, Donald Trump, and Sarah Palin (to name only a few) who have been regularly proven to repeatedly tell blatant lies and make the most outrageous fantastical claims! Fox News is simply no more than a platform for the most radical fringe elements of the right to spew their venomous rage, and it offends me to see Verizon featuring such trash on its homepage.
There are so many other News organizations that can be featured on your homepage. Or perhaps you could make CNN your exclusive source. Anything would be better than giving more of a platform to FOX News.
I know I'm not the only one out there who is offended by FOX News, there are many others like me. So please consider taking FOX off of your homepage. By doing so you can only help your image.
on 10-06-201311:41 AM - last edited on 10-07-201304:45 PM by ElizabethS
I was considering moving to Georgia Florida is too expensive and I was shocked to find out Fios isn't available anywhere within the whole state so please bring Fios to Georgia I was considering Macon Marietta Atlanta areas I don't get how Atlanta is the hugest metro city I can think of comparable to New York yet they don't have Fios why is that Atlanta for the most part is a very financially stable city
I was a FIOS customer when Verizon was in Washington. I really miss good internet and the reliability of it. I had to move to montana and the only ISP that even provides speeds I can use is in the very incapable hands of Charter and the only thing they have been reliable on is outages that I could set clocks to. Please please please I want to see a real ISP in montana. I dont want to resort to sat net or DSL or god forbid dialup. Though still dialup was more reliable then the current "High speed" provider here and that is sad