Customers With Disabilities
Enter New Idea
kim1

Outdoor wirless acess points

Status: Acknowledged
by kim1 on ‎03-23-2014 01:25 PM

Can you start working on a desing for a verizon fios outdoor acecess router for outside use such as for padio areas where wirless singal may be needed but a outdoor unit needs to be made to handle weather fluctiowashions wind, and rain. I would like to see such a union be avalible so i can expand my netwokr in more places so that fios users can have veru strong signals throught ther home and back yards.

Status: Acknowledged
macgig

get rid of contracts. on all services. period.

Status: Acknowledged
by macgig ‎03-07-2014 04:32 AM - edited ‎03-07-2014 06:19 AM

contracts stink. let us pay monthly with no contracts. on all services. period. keep it simple and flexible for us. these days financial situations can change quickly. dont' penalize us with "fees" if we need to cancel service. Ditch the contracts.

Status: Acknowledged

don't force automatic billing/payment on people that would rather pay manually from their bank accounts each month. I don't like auto billing. I prefer paying bills manually from my bank account. I have fios now with no phone and I was told I MUST do automatic payment. let us pay the way we want to pay. as long as you get your money that is what matters.

Status: Acknowledged
0 Votes
SoakedLollipop4

Please Give Us Internet In Pitman Pleeease.

Status: Acknowledged
by SoakedLollipop4 on ‎01-23-2014 01:09 PM - last edited on ‎01-24-2014 07:00 PM by Moderator

Dear Verizon, I Know that you have other stuff to do instead of giving us internet in pitman, but the my whole community has been waiting to get their first taste of high speed internet in our town, because currently all we can get is very slow and very laggy dial-up or satellite internet. neither one of these are good for watching online videos or playing console games. We've been waiting 3 years since your company said it would have internet in our town. Almost everybody is dying for it, except the older senior citizens that like to whatch the polkas on tv or crochet a blanket. our township has already ran all the lines needed for our internet, but for some reason, verizon keeps paying fines to the township instead of letting us have it. It would make alot of people sign up for it when the wires are officially live and runing full of data. All im asking is for verizon to switch it on, or something little like that to make me and my town finally be happy where we live. Please.

Status: Acknowledged
TexasTom

More Helpful Customer Service

Status: Acknowledged
by TexasTom ‎01-23-2014 11:11 AM - edited ‎01-23-2014 11:35 AM

I live in La Marque, TX and my Fios Internet has been down over a week. When I call all I get is "They are working on it" or "The entire area is down". Oh yeah my favorite is "Good news, your Internet will be back on within the hour". Oh no it won’t, I been getting emails from Verizon for the past eight days on the hour every hour stating that it will be back on within an hour! The only thing at this point I can depend on is another email stating my service will be restored within the hour. OK yes I am a little frustrated and frankly annoyed with the way Verizon is treating the situation. How about giving the customer more information than just “they are working on it” and give a realistic service restore time instead of hour by hour extensions which is nothing more than an empty promise. My internet being down cost me money since I telecommute several days a week. When it is down I have to drive to my office in Houston which is 60 miles one way.  So my advice to Verizon is to treat people with respect and not just another number. Tell us exactly what is going on when we call and give a realistic restore time. Is that asking too much?

0 Votes
friartuck

Verizon has gone downhill

Status: Already Exists
by friartuck on ‎01-22-2014 03:58 PM

Every time I log into Verizon to get my emails, I get 10/15 ads including blocks from the verizon internet security suite telling me that the verizon site is not safe.  I understand that Verizon is making money with the ads but this is just annoying,  I am about ready to drop verizon and go elsewhere.

I run a business from my computer and do not need to block/close a million windows to get where I need to go.

Status: Already Exists
fastNsimple

Stand alone DSL

Status: Acknowledged
by fastNsimple on ‎01-19-2014 04:15 PM

Dear Verizon:

Please accept this:  residential landline is almost dead.  DSL remains very useful.  Bring back stand alone DSL before all your customers leave your landlines and DSL to the dust.

Status: Acknowledged
ricecrispytreat

FX online

Status: Acknowledged
by ricecrispytreat on ‎01-14-2014 11:18 PM

Hey guys, I love that most of the time, when a site requires that I login with my TV provider, FiOS is accepted. Unfortunately, that is not the case for watching shows from FX online. Any chance FiOS could become a preferred provider for FX? Thanks!

Status: Acknowledged
0 Votes

On the power back up box can you creat a newer version that give us the opetion to have up to 4 batteries on it and have a power outlit on it to conect our internet router to it so when we are doing something inportant our internet conection would not be interupted espechaly if it is just a small power serge or short blackout. This would help alot if you could desing such a unit or even one for a adic where we can place the box up there and have it wirlesly transmite the battery status to a panel that is near our router which would tell us on a digital display on curent charge, time remaning, as well as battery helth. ALso have it show this on my verizon account as well so i would know when i need to buy a replacment battery. Please see what you can do to make this as a opetion.

Status: Acknowledged
jimw81

FOX Sports GO

Status: Acknowledged
by jimw81 on ‎01-10-2014 03:56 PM - last edited on ‎01-10-2014 06:43 PM by Moderator

When will Verizon add FOX Sports GO app so i can watch fox sports 1 on my phone and on my computer? I', going to miss the webscast of the nfl playoffs games this weekend.

Status: Acknowledged
0 Votes

Please change your wirless router provider brand you use since the ones verizn provides is junk and never gves us control. Please change to linksys since they are yeares ahed of the ones you curently use. Pleae mae the change so that we can have better internet experinace and better control over our home networks including the ability to expand the wifi range or add more exuipment to the network where i do not need to run cables through the house.

Status: Acknowledged
remssemac

Please come to Yuma, AZ

Status: Acknowledged
by remssemac on ‎01-05-2014 10:46 PM - last edited on ‎01-10-2014 06:59 PM by Moderator

My husband and I have relocated from Sarasota FL and the internet here is GOD awful! Time Warner is the only thing close and their service is horrible. Most have only the choice of dialup... The service you provide is beyond awesome...Please consider the military community here and help us out...PLEASE soon!

Status: Acknowledged

Hello everyone! I am from a small community called North Bingham, PA. We are all exhausted from fighting with Verizon to bring us DSL internet. We all currently pay for satellite internet which runs us 60-90 dollars a month for internet we can't do anything with. We can't watch movies, play games, watch videos over the internet, we can't even download music without using up our "usage" I moved here about 3 years ago from a place where I had DSL internet. I never knew that there could be a limit on internet. It really sucks. We have all contacted Verizon who refers us to this page instead of trying to solve our problems. We have a Verizon box or whatever it is 3 miles from our houses. We had one guy offer to buy whatever Verizon needed to provide the DSL which they later turned down. We have called other internet providers who were more than willing to use us as a test site but couldn't because we are VERIZON TERRITORY yet Verizon refuses to do anything. Now that more cell phone towers are going up we should hopefully have great cell phone service to completely eliminate Verizon. If they can't make an effort to come out here why should we stick with them?? Anyways I see that this site runs on votes in order for them to consider it let along try to do it. So could everyone just take a second of your time and hit that vote button? You don't even have to fill anything out or take the time to write a comment. Just PLEASE PLEASE PLEASE help us out. We really need this!

Status: Acknowledged
mwalker25

Bring FIOS to Egg Harbor Township NJ

Status: Acknowledged
by mwalker25 on ‎12-13-2013 07:00 AM

Comcast hasn't been the best around here, whenever storms comes we ALWAYS experience outages with the internet service around here. Bring FIOS here would be better for the community as a whole as we look to invest money with the better pricing plans of FIOS, maximum internet here is only 100MBPS and we could definitely use up to 500MBPS as we are of a new generation and are looking to advance technology with uses for servers etc....Big community and with the better option sof FIOS brings more money to you guys. We do experience internet outages at times and some of the fees comcast charges for internet is ridiculous for constant problems of the internet. We are always looking to expand and inovate technology of the future, I mean fiber optic is the next-gen of society! 

Status: Acknowledged

I recently came from Comcast where as a customer I could watch TV episodes of my favorite shows online with limited advertising. Now you offer "clips" of the TV shows I watch, not full episodes available on the Internet. I should be able to see the TV episodes I see on TV on the Internet. I want less advertising on my Internet service-I pay you for service not advertisements, and have already opted out on Direct Marketing on your site. When I clicked on an episode offeed on my home page "news" section today, I HAD to watch 2-1/2 minutes of advertising repeatedly starting at the beginning and all throughout the episode. LIMIT the advertising or eliminate it, I pay you to see TV & dont want to be required to see 2-1/2 min of advertising at a time. I don't watch it, go to another tab to do something else, so it is ineffective. Comcast does not do this, they have you beat there. WE DO NOT WANT TO SIT THRU ADS TO SEE SERVICE WE PAY FOR. Make more TV episodes available with less advertising, both on our "home" Internet page & when watching content thru your Internet service. If there is a way to eliminate "forced" advertising, please tell me. Much as MSN does-if you subscribe to their email service, they remove the ads. Forced ads that are not watched are ineffective and only create a bad impression of your services.

Status: Acknowledged
Your idea for less advertising has already been suggested. You can vote here: http://forums.verizon.com/t5/Share-Your-Ideas-with-Verizon/Website-a-bit-slow-and-ADs-for-paying-cus...
Idea Statuses
Have an Idea?
If you have a new idea to share, please search before posting. Many times someone else has already posted your idea and you can just vote there instead!
Have an Idea?
If you have a new idea to share, please search before posting. Many times someone else has already posted your idea and you can just vote there instead!
Idea Statuses
 

Shop FiOS

  • FiOS Internet
  • FiOS TV
  • FiOS Digital Voice
  • FiOS Deals

Account & Services

Email, News & TV

  • Check Email
  • Announcements

Support Tools