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Unit87

Weather link on homepage

Status: Acknowledged
by Unit87 on ‎08-15-2014 07:23 AM

I switched from Comcast.  They have a really convenient local weather link right above the greeting.  It's extremely useful.  Maybe I use it more than others because I'm a motorcyclist, but having a weather forecast seems pretty basic to me.  Knowing what the weekend will be like, or being able to see links to the beach, or use zip codes to see weather in other parts of the nation and world is really useful to me.

With the link on my homepage, I didn't have to go through the additional steps of logging onto The Weather Channel.  It's a great service.

 

Also, they just upgraded their email app.  It is really much more sophisticated than what you are offering.  Fewer clicks, more offerings, less cludgey.  Maybe you've got an upgrade in the works.  I'll be glad to see it.

 

Thanks for bringing FiOS into the neighborhood.

Status: Acknowledged
jeffrodude

Vacation home price pain.

Status: Acknowledged
by jeffrodude on ‎08-05-2014 12:40 PM

Why not allow customers to add a second home to the bundle at a reasoonable rate. I have a weekend place and need internet service only but have to pay through the nose for either internet or TV bundles. Directv offers that, if you have a second dish, they only charge you for the extra reciever for TV service. Please offer something like that for TV and or internet to us loyal customers.

Status: Acknowledged
Baldwin

5ghz Router

Status: Acknowledged
by Baldwin on ‎08-01-2014 10:37 AM
Need to have a 5ghz router option!

Additional Ideas: Specific IP badwidth management and targeted wifi 'wormholes' to maintain a strong consistent signal to electronics opposed to a simple degrading radial degree.

I just submitted this to verizon who directed me here:

Verizon should make a page dedicated to where people can show off their Internet speed they are getting at their house with FIOS. Would help promote why to choose verizon over competitors..maybe.

I pay for 75mbps and I'm actually getting 75mbps now I used a new router and ran into my Verizon router. The Verizon issued router can only get as high as 50mbps download using a 2.4ghz wifi channel but consistently is around 35mbps download via wifi. According to Verizon Tech, the only way to get the full 75mbps that we pay for is to have a hardwire to the router. In attempts to regain the huge loss of mbps over wifi, I hooked up a Netgear N600 basic 2.4/5ghz router to my FiOS router and thereafter i did consistently get 50mbps on 2.4ghz via wifi...then when I switched it to the 5ghz channel my wifi speed skyrocketed to consist 75mbps download and 35mbps upload.

Verizon may want to give customers an upgrade router option so they can obtain the speed they are paying for. Pretty simple actually...Only a small production cost increase, which just like anything else these days, we are charged for the "upgraded option". resulting in nothing but increased customer satisfaction and increases profits.

For most non-tech customers, providing this will induce a perceived increased internet speed for same price increasing customer happiness and referrals. It's a win/win senario for everyone...you just have to give a little to gain a lot.

FORMULA :-)
Happy Customers = Better Reviews = Increased Marketshare = More Money.
Status: Acknowledged
ItMakesSense

Merge All Accounts

Status: New Idea
by ItMakesSense on ‎07-28-2014 01:20 PM

I have been a customer with verizon wireless for many years. I recently signed up with verizon fios television and internet. It's inconvenient to have two different online accounts for each of these services. I wish I would have been able to add on the residential services with my wireless account and combine them into one bill. 

 

Can you have more internet speed testing locations since the closes is in Los Angals which is like 4 houers away. It is better if there was placed closer such as Riverside, CA so that when testing it would not have to send the info as far. Also this would help reduce sever load as well so that there is not too much stress on one location. Please see if they can do this soon so I can haver better accuracy in results.

Status: Acknowledged
kim1

Inprovments to intnet speed and qulity

Status: Acknowledged
by kim1 on ‎07-22-2014 12:58 AM

I hear that upload speeds are now going to be matched with download speeds however I think you could do things better such as making a 25mbps as the lowest tear on internet speed and make a 750mbps speed avalible as well as a add on opetions for hier uplaad speeds if the user needs more upload bandwith then download bandwith. Also can you please stat work on a 802.11 ac wifi router capable of supporting 1gbps on wifi and more than 4 enthernet ports.

Status: Acknowledged
Please make In-Home Agent available as an app for the iPad, iPhone, and any other device as I am in need of assistive devices and besides I guarantee many of your other customers would appreciate it as well!
Status: Acknowledged
mattfam5

Extend FIOS to Apple Pie Meadows

Status: Acknowledged
by mattfam5 ‎07-13-2014 01:12 PM - edited ‎07-13-2014 01:13 PM

Please extend FIOS to Apple Pie Meadows, off of Apple Pie Ridge Road, Frederick County, VA.  FIOS terminates at this time less than 1-mile in either direction of the community.  Thank you!  Humbly and respectfully.

Status: Acknowledged
0 Votes
SanchoSteve

FiOS Speed Optimizer

Status: Acknowledged
by SanchoSteve on ‎07-12-2014 12:52 PM

The speed optimizer is a joke, it really screwed up my connection speeds, even after reverting to default settings. Please do something to correct this as I went from a 40mbps to 10mbps down. and from 30mbps to .6 mbps up. I should have trusted my gut and not installed it. now I have to revert my system to correct the issue. 

 

 

Status: Acknowledged

How about running Fiber lines in Powhatan, Va as we rank in the bottom 18% of the US for internet speed.

Fiber is the way to go, you have no idea how many jobs I have had to turn down because of my connection speed. I'd even pay to have you run them to my house. With upload speeds of 0.75 and download of 2.84 this is a disgrace. http://www.speedtest.net/ gives my service an "F"

.

Status: Acknowledged
kim1

Verizon wifi issue

Status: Acknowledged
by kim1 on ‎06-20-2014 04:30 PM

On the Verizon wifi servus why is it that windows 8 users can not use the servus. Plese have this changed so we can have acess to this servus if our enternet plan allows us acess to this. Also can you work on adding some outdoor hotspot units thought town like near businesses so that users can have more hotspot spots enven neat collge campuses so that there is internet avalible to more people.

Status: Acknowledged
kim1

Add more intenet speed opetions

Status: Acknowledged
by kim1 on ‎06-17-2014 03:11 PM

Love your intent servus bothfor those who want to update to a hier speed but do not need a whole lot of a speed boost terer needs to be some between opetions for us so that there is a have way point between the current plans so we can increase our speed but not having to pay too much extra. Please add a 100/50 ,200/75,300/100,500/200,750/300 speeds to you opetions and replace the 300/65 opetion with a 300/100 plan so the upload speed shows some difrent in speed and not kep the same as the lower price upbove it. I would also as new plans are added to automacy lower the pricies for the ecisitng plans so that it is more competive and more fair to your users. I would like to evently see a 1gbps upload and download speeds to be made avaluble in the next 2-3 years or less so that there are better opetions avalible to us. ALso Verizon needs to get a 802.11 ac wifi router made avaluble as a home network upgrade opetion so that everyone can take advantage of there devises that hae the ac wifi on it. SInce I did hear there is a new wirless standad in the works that could be coming our in the next 3 yeas and it would be helpful to at least get the ac one out sometime this year.

Status: Acknowledged
JCSeals

new FIOS availability for zip 34211

Status: Acknowledged
by JCSeals on ‎06-16-2014 01:35 PM

There are a great number of homes in the 34211 zip code and Dell Webb is building more Lakewood Ranch homes in this zip.  How about getting ahead of the wave and offerring FIOS access in our area - You at least are aware of the growth in our area because you built a new Verizon office out here.

Status: Acknowledged
jDoeRochester

FiOS in Rochester?

Status: Acknowledged
by jDoeRochester on ‎06-16-2014 06:31 AM

I still don't understand why this hasn't been done. The people of Rochester are ignorant to what is available and we're forced to pay Time Warner Cable for decent internet service (which isn't so decent at all). I saw advertisements being placed into people's mailboxes and tried to learn if FiOS is heading this way, but I was unable to get anywhere with that.

 

I honestly think that the people of Rochester want out of Time Warner's clutch (soon to be Comcast if that is still even a thing). 

Status: Acknowledged
jonvi

Create a Hub

Status: Acknowledged
by jonvi on ‎06-09-2014 03:06 PM

I am using the word "HUB" as I am not familiar with the correct terminology.  I have had 3 Verizon technicians tell me now that my biggest issue with such a slow DSL speed is because the "hub" for this area is so far away. Decent speed will never be received because of this.  I live out in the country where internet choices are not the best and I have tried them all.  Homes are popping up all over the place out here and still we cannot receive reliable internet service.  What are the chances that Verizon could add a "hub" closer to this cluster of customers to improve our service at least a little bit?

Status: Acknowledged
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