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22Becca22

Verizon apps on the iPad and iPhone - Status?

Status: Launched
by on ‎02-04-2013 04:45 AM

Good morning,

 

A few community members have reported that the Verizon apps on the iPad and iPhone have disappeared from the App Store. 

And it seems that as of this morning, the following apps (FiOS Mobile, My FiOS, FiOS Remote and Media Manager) are not available via search in the App Store for iPad and iPhone apps.

I have had these apps installed for awhile on my own home devices, and they have been working fine.  

 

Could you let us know of the status regarding these apps?  Perhaps there are updates being made... 

 

Thanks so much!

 

 

Status: Launched
I'm sorry for the frustrations! All the apps should be back in the store by this afternoon- so please keep checking. If you don't see it, please let me know. Thanks, Heather

It's wonderful to be able to record shows using the Verizon My FIOS mobile app on my iPhone. Since I enjoy recording sports, it is very frustrating to not be able to use the "extend time" feature which is available when recording at home.  Please add this feature to the mobile app! Thank you.

Status: Acknowledged

I have caller ID on my home phone and even on my TV.

 

But I want caller ID on my iphone MyFIOS app to show a notification of incoming home phone calls WHILE THE HOME PHONE IS RINGING. You offer after-the-fact email notification of incoming calls, but by then it is too late to decide whether i need to answer.

 

You should know that Comcast, and likely other competitors, offer this functionality in their iphone app.

Status: Acknowledged
prisaz

Make the Wifi remote work without needing to go out on the Verizon network and back.

Status: Acknowledged
by All Star prisaz All Star on ‎05-12-2012 06:59 AM - last edited on ‎05-12-2012 07:54 AM by Moderator

PLEASE

We need this just to work locally.

 

The app seems like the remote DVR, where it goes out to Verizon servers and then back you your STB. Why not IP to the router Wifi and then directly to the box. Not to Verizon and back to a gateway not found error. Or STB/DVR not communicating.

 

Just like the PC remote program that I asked for that could be loaded on your work station or laptop that uses Wifi or hardwired ethernet and would be direct from your computer to the STB or DVR. A user could sit at the couch and do searches with a full size PC, or laptop size keyboard. This would even take load off of the Verizon servers.

 

Why should Wifi not have a local connect feature where it does not require to be routed through Verizon's servers?

 

If WiFi is the standard for you, make it work without going out to the Verizon network and back. I tried my iPhone and it did not work without connecting to the verizon network, even though I entered the correct number provided on the screen.

 

All the apps or programs act like your are tring to do everything from outside your house from another State. NO it should be a simple thing for it to go IP through the router straight to the box. All you would need for the local option is to add the STB ID number and code to scan the local network for the ID. Bing you have it and everyone that wants a local RF remote would have it with just a tweek of your code.

 

Not part of your media software, but the remote software offered for the phones that could be used via wifi. And if possible the same program compiled for a PC..

 

This would also allow you to have two boxes sitting side by side and controlled seperately. Where the IR remote does not.

Status: Acknowledged
Hey Prisaz- I'll make sure the proper team within Verizon sees this. Thanks!

Can you PLEASE give us the ability to modify scheduled recordings through the Internet site & the Fios Remote app?

 

It appears that the only way you can modify a recording (ie - set it to stop recording 5 minutes later, or record ONLY the first run episodes) is at the DVR. This does not help someone who is on the go and wants to set up a modified recording from their office on the computer, or on their mobile device.

Status: Acknowledged

In the 'FiOS Mobile Remote' app for Android devices (on the Google Nexus 7 tablet), the login credentials are not being recognized, and the pairing of the remote on the app with the set top box (in conjunction with the 'FiOS Mobile Remote' TV widget) is not working.

The 'FiOS Mobile Remote' app is also a component of the 'My FiOS' app for Android devices.

The rest of the components of the 'My FiOS' app for Android seem to be working fine.

 

Please see this forum thread for details:

http://forums.verizon.com/t5/FiOS-TV-Technical-Assistance/FiOS-Mobile-Remote-for-Android/td-p/501713

 

 

Thank you!

 

Status: Acknowledged
I will pass your suggestion on to the appropriate team. Thanks for participating.

Previous versions had the ability to power on/off the set-top box.  The current version is missing this feature.

Status: Acknowledged
Thanks for the input. I will be passing this over to the FiOS App team. Glad to hear you are using a Verizon app.
RobNordic

Jump to date/time in mobile app

Status: Acknowledged
by RobNordic on ‎11-01-2012 08:13 AM

When using the mobile app (I use iOS), it would be really helpful to have the ability to jump to a date and time.  For instance, if I want to jump ahead say three days, I have to scroll roughly 30 times.  I would much rather click on the current day at the top of the guide and have a dialog allow me to select the date and time.  Thanks.

Status: Acknowledged
DonM

Fios Apps for Adroid Tablets

Status: In Progress
by DonM on ‎04-09-2012 07:38 PM

Currently most of your apps only work for android mobile devices.  Is their a reason these apps are not available on adroid tablets as well?

Status: In Progress
This is on deck to be added. Dates unavailable at this time.

I'd love to add a feature to identify specific callers or numbers to send their calls directly to voice mail.  Most other advanced telephone systems allow this feature.

 

The call blocking feature already provided does not suffice, because it does not allow the caller to even leave a voice mail message.  It blocks them completely.

Status: Maybe Later
Thanks for the suggestion. We'll look into for a future enhancement.

I would like to all OSes on your platform to get equal treatment.   All OSes should have access to in house app directed toward services you provide (dvr app).  You service a Variety of customer that have different taste.  Why should one customers get privileges over another that has mirroring services based on the OS they choose? I would also like to see your sale reps use the same energy to sale every OS, and Verizon give every OS a fair start out the gate.   There have been countless time when I went to a  Verizon store to check out a phone other than Android, and phone had either no internet service, was not charged, or was not on display.  That makes it hard for a customer to make informed decision.

The Fios DVR app for motorola xoom should have the same functionality as the iPad app. The android version doesn't support landscape on the xoom, and the remote control doesn't work at all. Also, on the iPad app, you can change channels from the guide. It doesn't work on the xoom. Given the amount of time that's passed, and the amount of money we've invested, it's very surprising to me that we don't have this functionality for the xoom yet.
Status: In Progress
we are working on improvements to our android apps. because they use different technology than the Apple (iOS) apps, they are on a different timeline.
tommydroid

Extend TV end time with FIOS app remote on andriod

Status: Acknowledged
by tommydroid ‎12-08-2011 01:11 PM - edited ‎12-08-2011 01:13 PM

this is very important to football games especially, heck other sports as well.  i know this is possible with DVR remote (at my house) but what if i am not at my house?

Status: Acknowledged
good point.
FTPietrzak

Revamp the My FiOS App for iPhone

Status: Acknowledged
by FTPietrzak on ‎04-25-2012 06:44 PM

I hate to be rude but the new My FiOS app is completely useless. I was so excited to hear a new app was coming that would combine all the apps into one. Well.. It doesn't. Turns out you still have to download FiOS Mobile Remote and FiOS Home Control apps SEPARATELY, which makes no sense. This isn't an all in one app. Clicking "Record a Program" from the My FiOS app basically tells my phone to open up the FiOS Mobile Remote app. There is nothing "all in one" about this experience at all. It is basically a gateway app, which has allowed me to not clear up my homescreen by having less apps, it really just added another useless one. I strongly think this app needs to be revised. And don't even get me started on how the iPhone version STILL lacks support for FiOS Digital Voice services... 

Status: Acknowledged
Tubwreck

Fix the crashes in the FIOS iPad app

Status: Acknowledged
by Tubwreck on ‎01-02-2012 05:06 AM - last edited on ‎01-06-2012 05:13 PM by Moderator

This app is very nice, except that it crashes on ios 5 any time you scroll the program guide. Please fix this and submit an update to the AppStore.

Status: Acknowledged
thanks for the heads up.
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