Customers With Disabilities
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I've been using FIOS servicves for well over a decade, and up until recently have been really happy with you..  But the fact is that it is insanely idiotic, stupid, ironic and perhaps ludicrous that you have a "Mobile App" actually called the FiOS Mobile app, which ONLY WORKS when connected to the FiOS Router!! The one place you don't need a mobile app is the ONLY place you can use it.. 


I mean if that's your logic, I may as well call XFINITY or DISH.. Much as I truly hate to say it, their DVR service and Mobile apps excel where you guys #FAIL Record more than 2 shows, watch shows or DVR anywhere etc..  


Further, I think the My FiOS app used to have the TV Listings and DVR Control but now it doesn't (hmm the app that lets you pay Verizon works anywhere.. the app that makes Verizon no money? only usable on a FiOS WiFi network.. 


Shame on you Verizon!!! 


When you introduced FTTP you promised us the future.. Yet it's the traditional Cable or Satellite companies who are excelling and giving customers what FiOS should already have!! I pay a fortune (just for Data & TV service) yet really not seeing where all my $$ is going..

Status: Acknowledged

app needs enhancement

Status: Acknowledged
by e10 on ‎02-11-2014 07:32 AM

When looking at the TV listings on TV, you can see a description of the show.  For example, there might be a paragraph synopsis of a movie.


On the app, the first few words of that are shown, but not enough to actually understand anything.  "clicking" on that synopsis fragment does nothing.   How about making it so you can see if you're about to record something you want to record?

Status: Acknowledged

Watching DVR or TV channels on a PC

Status: Under Review
by wdp on ‎01-13-2013 07:09 AM

I would love to have the ability to watch my DVR shows on my PC like I could with Direct TV.  Making it easier to see live TV on a PC would be nice also. Thats something Verizon should be trying to do.

Status: Under Review
Please check back for future updates.
Currently you cannot stream fios mobile from your ipad to the TV using Airplay or a VGA output cable. I get the error &quot;We're Sorry, but Fios Mobile does not currently support video out from this device.&quot;<br><br>Since you cannot stream Fios from your computer this is the only option if you want to watch Fios and you dont have a second TV. Can you please get this fixed, its a huge let down and if Fios is not mobile then there is really no reason to keep subscribing. I rather just use Hulu or Netflix which I can stream or watch from any device.<br><br>Thanks,
Status: Acknowledged
Thanks for your input, I have sent this suggestion to our team!

Add Channels to Xbox App

Status: Acknowledged
by on ‎01-22-2014 06:28 PM

I have the FIOS App for Xbox One but a lot of channels (most notably network channels which were just added to the mobile app) are missing. It would be great if Verizon could add the channels to the Xbox app, especially those already on the FIOS mobile app. 

Status: Acknowledged

Windows 8 / Windows Phone 8 support

Status: Acknowledged
by anotherlab on ‎11-19-2012 09:38 AM

Now that Verizon Wireless is all on Windows Phone 8, will Verizon reconsider doing Windows Phone apps.  With a shared kernel, you could do Windows 8 and Windows Phone 8 apps for FiOS with some shared code.


Or you could open up the API and let us write our own apps.  Twitter got alot of early adoption by having an open API.

Status: Acknowledged

FIOS tv on PS3

Status: Acknowledged
by kinjo71 on ‎02-12-2013 05:32 AM - last edited on ‎02-12-2013 09:20 AM by Admin Emeritus

Create an app that allows Fios tv to be watched via Playstation 3.

Status: Acknowledged
Thanks for the suggestion. I will pass your request to the FiOS Application Team. Keep the ideas coming.

Makes no sense to me since the cable channels it streams are so limited, then why can't we have local channels? FOX, ABC, NBC, CBS. Seema like a big miss here.

Status: In Progress
Today's FIOS Mobile for iPad app, indeed delivers 75 national channels. Good news is that we've got plans in motion to enhance with Locals, so stay tuned...

Local channels

Status: Clarification Needed
by Fudge on ‎07-12-2013 09:37 AM
When all other cable companies are offering some type mobile viewing servings for local channels, why doesn't fios offer such type of service? We are very happy with all other fios service yet the demand from my family for mobile access has me considering my options. Is there a estimated time when this service will be available?
Status: Clarification Needed
Could you elaborate further?

Watch ABC App

Status: Under Review
by chips99 on ‎05-20-2013 09:55 PM - last edited on ‎05-24-2013 04:03 PM by Moderator

ABC has launched the Watch ABC app for iOS devices and is offering a free preview for Philadelphia and NY area customers until June 30th.  After that time customers will be required to authenticate with a participating television provider to continue to watch live streams of the local news and live ABC programming.


Currently WPVI in Philadelphia is not listing FiOS TV as a partcipating provider that will provide authentication services after the free preview.  I find this odd since Verizon HD sponsors the local sports programming each night on WPVI.


Can someone please negotiate with ABC/WPVI to enable this so we can continue to stream the local programming in the Watch ABC app after the free preview?


ABC/Disney also offer Disney Channel, Disney XD and Disney Junior Apps that also offer live streaming capability but Verizon is not participating with those either.

Status: Under Review
I love cooking shows, but the Food Network is godawful. There is superior programming on The Cooking Channel and PBS. It would be fantastic if I had access to those channels via the app. We have the channels through FiOS anyway.

Time To Step On Cablevision

Status: Acknowledged
by chris123xyz on ‎07-04-2013 11:08 AM - last edited on ‎07-05-2013 01:42 PM by Moderator

I understand that you are no longer expanding Fios because of the beating the stock took a few quarters ago, but PLEASE bring Fios to 07420! I don't think you understand the market penetration you can make here (most places), everyone is totally fed up with cablevision...and now without their precious free movie tickets, IT'S TIME TO STEP ON THEIR WHILE THEY ARE DOWN!!!


I will personally walk door to door to get you customers, we can make a commercial out of it and put it on all your social media outlets. Call the campaign "March for a consistent media experience" or something like that. So tired of having my channel guide stop working after 11pm (I can show you, its a consistent problem they can't fix), inconsistent Internet and pixelation on tv during the most important parts of a show or movie - worse than satellite!


This is not just me, it's the whole neighborhood!!!


There is nothing more powerful in brand messaging and marketing than a community and local approach...a "true story" of horrible service from Cablevision, and how consistent Fios is.  Kind of a "biggest loser" thing, crappy before - fit and awesome after.  Do it, you know I'm right.

Status: Acknowledged
Sounds like you really want FiOS in your area! I am unaware of any current plans to have service where you are, but your post will definitely be passed on to the folks making footprint decisions. Thanks so much for wanting to be FiOS customer.


100k apps and counting and NOT ONE is from verizon....


Come on FIOS, get with the picture... Comcast has already realized it, when are you?


And please, before you go lump me with the other posts, how about giving a status update..



Status: Acknowledged

FIOS Live TV for Kindle Fire

Status: Acknowledged
by rascal1 on ‎01-04-2013 10:59 PM

When will fios live TV be available for Kindle FIre? It's available for IPAD's. There are alot of Kindle Fire owners out there don't leave us out!

Status: Acknowledged
Thanks for the suggestion. I will pass on the FiOS App Team. Keep them coming!

Make Verizon App available through B&N App store for Nook Color

Status: Acknowledged
by calvin5486a on ‎09-23-2013 03:40 PM - last edited on ‎09-27-2013 05:28 PM by Moderator

Verizon Team:  I have a Nook Color, and according to B&N customer service today, there are no plans to update the operating system to allow access to Google Play.  The Nook HD/+ have access to Google Play, but not previous versions.


Would it be possible to post up the Verizon app on the B&N app interface so I can download and take advantage of those features?


Many many thanks in advance!!!

Status: Acknowledged
Thanks so much for the interest in the Nook App. This will be taken to the team responsible for App development. No Promises, but if this is taken as an Idea, it will posted in this thread. Keep posting!
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