byarmond_in_nj05-12-201308:02 AM - edited 05-12-201308:04 AM
When I view the MyVerizon TV listings, I sometimes use the Search box at the top of the page to locate items of interest. The box shows two tabs, "Movies and TV Online" and "On Demand." Unfortunately there is no provision for searching listings for standard broadcast programs. Many users have reported this issue, so there's sufficient interest in the problem.
byprisaz10-14-201206:28 AM - edited 10-14-201206:38 AM
Allow better online account management PLEASE.
Gotta love the upgrade and renewal site. Everything including the chat says upgrade and renewal.
No options to downgrade and not renew. That cuts into the bottom line!
It would be nice to just have a site where it was account management, and not marketing. The account as it stands allows you to upgrade or downgrade the services you wish. But not without renewing your bundle. You must call in to change services levels without a commitment date change. It was always my understanding, and what I am always told when calling, the contract/commitment dates are only for the bundle of services. Like triple play vs. double play. As long as you keep the services in your bundle, changes can be made at any time without changing your commitment.
Also allow the customer to see what the true cost would be for breaking a bundle and dropping a service such a phone. Every time I call for information and talk to a different person, the story changes, as I get passed from one dept to another. Last time I tried to drop phone services, they tried to hit me with the full 24 month Early Termination Fee, or told me I would be charged $230. With 12 month remaining shown on the web site. Let us go into the upgrade and renewal site, or account management site, and remove a service, show us the ETF with total services cost, and allow the option to be in a commitment or not.Come on put it in writing.
There is only a place to manage premiums and extras. You can remove those, but since they are paid in advance, do you get a credit for the remaining month, and the following month since they are paid in advance?
After years of signing in and managing my account easily, it is now a hassle. First I am asked to combine my Verizon email and my MyVerizon logons, and to do this I have to create yet another logon. Why can't you just merge the two? I shouldn't have to create a new one, just give my My Verizon logon access to the email.
So I skip the logon merge part and try to review my Fios TV subscriptions, and find that I can't do anything right away because "for my protection" you are requiring me to enter a some pin number. My logon and password should be enough security. If you want more, use security questions and answers like everyone else. The only options for getting this pin are a message to my home phone, a text to my son's cell phone (?), or the US Mail. Are you kidding? US Mail? Issues with logons to websites should be resolvable quickly and easily via the website. I shouldn't have to wait for a letter in the mail.
My biggest complaint about Verizon has always been customer service, and it doesn't seem to be getting any better with the changes to the Verizon website. It's crazy that I can't do anything with my account until I can get a pin number from my home answering machine, my mail, or my son's phone.
it is very dificult to choose the right option .,so many and do not apply some times it is nescesary to dial again. and over the internet i spend more time creating passwords..seniors citicents are slow sometimes like in my case thank you. llots of frustation
on 09-04-201203:10 PM - last edited on 09-08-201202:56 PM by ElizabethS
Please stop sending Get FIOS materials to those of us that do not have FIOS service available in our area. I get it in bills, I see something on my home page everyday. Today when I go to log in I have a popup about getting FIOS that I have to answer No Thanks Continue to My Home to get by. This is extremely bad customer service when you keep asking customers if they want a product that they are not able to have. As a paying customer, if you stopped sending mail and materials, some costs would be reduced, or at least used more wisely. I would presume that demographic information regarding service areas is avaialble to whomever is doing the mailings, solicitations, etc., and that such a large company would be much better at this.
Also I have taken particular notice that there is no place in the Support Tab PullDown Menu for Customer Service. Not every customer wants to report a problem with a service, but rather their customer experience.
I am a senior citizen who would like to learn Spanish using my Verizon TV. A huge percentage of our population is Spanish speaking and I feel disenfranchised in not understanding them. I can not afford the commercial programs offered for sale. I noticed that you do have some learn English programs for children but nothing for adults to learn Spanish. Offering a Spanish teaching program is a community service that is in my opinion sorrily needed. Hpin605