LIke many complainers there is a great deal to complain about. Everyone has their preferences. May i suggest you create a category that permits each user to select their preferences as to how they want the opening web page to look on their screen.
on 10-27-201204:30 AM - last edited on 10-27-201206:05 AM by ElizabethS
My Account / Account Actions, there is order status and repair status.
Add Order History, and Repair History, so we can track when account changes were made, or service repairs were ordered.
I realize repair history may be more difficult, but anything with a repair order number, or account order number for changes, should be accessible to display from a database for the customer.
I am not sure if tech support can see these, or who internally to Verizon can see these, but the customer should be able to see their history, without having to go though months or years of old bills. Perhaps a link to payment history can also be added here, since it is an account action. I know payment history can be found under the Billing, but it would be nice if the account history could be found all in one place for the customer. Depending on how those items are tracked, it may also help Verizon internally.
These changes may even lead more people to paperless billing if they can see their account history more efficiently online, other than going through bills. It would provide more confidence that Verizon has these items tracked in their database, other than just on the monthy bill.
I once had to talk to billing and show one month, and then the following month's bill just to prove that, yes it was there and now it has changed. So I still shy from paperless billing, even though a paper PDF can be downloaded.
Promote that in addition to the ability for downloading an electronic copy of your bill for archiving, account and repair order history is now availible online, and more easily found. Stop your paper, it is no longer required. You can now see a history of any change to your account.
on 09-04-201203:10 PM - last edited on 09-08-201202:56 PM by ElizabethS
Please stop sending Get FIOS materials to those of us that do not have FIOS service available in our area. I get it in bills, I see something on my home page everyday. Today when I go to log in I have a popup about getting FIOS that I have to answer No Thanks Continue to My Home to get by. This is extremely bad customer service when you keep asking customers if they want a product that they are not able to have. As a paying customer, if you stopped sending mail and materials, some costs would be reduced, or at least used more wisely. I would presume that demographic information regarding service areas is avaialble to whomever is doing the mailings, solicitations, etc., and that such a large company would be much better at this.
Also I have taken particular notice that there is no place in the Support Tab PullDown Menu for Customer Service. Not every customer wants to report a problem with a service, but rather their customer experience.
I recently switched to Verizon for internet. Once I received a bill I loaded the information into online banking for billpay purposes. After the first payment succeeded I requested ebills to save paper and make it easier to see historical details on my bills in the future.
Unfortunately Verizon does not send the bill detail to my bank, instead I have to log into the Verizon account system (which isn't the easiest to navigate, but I'll get used to it). Once I logged in I still could not see specific details on the bill, I am require to use some kind of activation PIN to register (re-register?) the account. This is being done as a supposed security feature. I am not sure that creating more loggins and more website is actually more secure.
My suggestion is to send the bill details to the banks, allow me to use secure loggin encryptions for my bank to manage any security issues and see and understand my billing information while I'm also in the best possible position to understand my financials and can work seamlessly on all my payments at one time.
Verizon isn't the only bill I have, and until you get into real estate and the auto industry it's likely that I will always prefer one place to take care of all my side of my own business.
I've only been a FIOS customer for a couple of months and am definitely NOT impressed with the overall experience.
1. Overall, the entire website is too slow.
2. I was constantly prompted for paper free billing, however when I tried to opt out, nothing worked.
3. Last month I received an email congratulating me on enrolling in paper free billing (which I did not). I had to call in to get removed.
At that point, my bill was mailed to my name, but at the address of the previous owner of the phone number. How does that happen??
I then had to call in to correct that.
Then I find that my contact email address was set to the previous owner of my phone number (what gives?), so I had to fix that.
4. I was entitled to a free flex-view rental movie, so I rented one. Watched half of it on my TV and planned to watch the rest the next night.
However, it no longer appeared anywhere on my TV. It did appear on the web, stating that I had another day to watch it.
After trying all I could think of for an hour, I tried a support chat. Spent another two hours with them.
End result, they said I had to wait until it expired, rent it again and call for credit. I called for credit after it expired and was told I would have to call back next month, because it was not on my bill yet.
All this for one movie? Gee, can't wait to rent another -.
5. The Verizon router doesn't allow port forwarding to address 255, the standard LAN broadcast address. To get around that, one must make an ARP entry. Not a big deal, except if the router loses power, the entry is lost.
6. Personal email addresses should not be available on a forum. Ever hear of spammers trolling forums for addresses?
7. In making this post, I tried the 'Preview' tab. Sat there for at least two minutes without displaying my post, so I had to cancel.
8. And the list goes on...
I happen to be a programmer, which is why I have FIOS. If I built systems like this I would be out of business in no time!
I am a senior citizen who would like to learn Spanish using my Verizon TV. A huge percentage of our population is Spanish speaking and I feel disenfranchised in not understanding them. I can not afford the commercial programs offered for sale. I noticed that you do have some learn English programs for children but nothing for adults to learn Spanish. Offering a Spanish teaching program is a community service that is in my opinion sorrily needed. Hpin605
Your website is HORRIBLE. I have been trying for over 1 week to pay my bill. I can't even pull a copy of the statement. This is the worst website that I have ever tried to use. Tonight I was finally able to log in and then pay the bill. But I can't even pull a copy of my statement. This is ridiculous.
I've been a long-time Verizon Wireless customer, and received a 25% discount off my bill for being a public school teacher in Texas. The discount appears on the Verizon Wireless website as "State of Texas Employee."
When I asked a Verizon FiOS representative about a similar discount on my FiOS bill, she told me it was available and accessible via http://www.verizon.com/connections. After submitting the form, I found that the discount wasn't available for me. I chatted with a representative, and she said that discounts weren't available for teachers in Texas.
I would strongly encourage Verizon FiOS to consider providing a discount for educators nationwide. My wife and I are both teachers and receive over $40 off our monthly Verizon Wireless bill. If employees of other corporations can receive a $5 or $10 discount off their FiOS bill, I don't believe it's too much to ask for public school teachers to receive the same.
Verizon should make the services you have, like calling plan details and not simply "over 20 different features" readily available on line. Even the chat people don't have all the information. What a concept!
They can't even tell you how to activate them, they just tell you to call customer service to do so!