Customers With Disabilities
Enter New Idea
armond_in_nj

Provide Effective TV Listings Search

Status: Acknowledged
by ‎05-12-2013 08:02 AM - edited ‎05-12-2013 08:04 AM

When I view the MyVerizon TV listings, I sometimes use the Search box at the top of the page to locate items of interest.  The box shows two tabs, "Movies and TV Online" and "On Demand."  Unfortunately there is no provision for searching  listings for standard broadcast programs.  Many users have reported this issue, so there's sufficient interest in the problem.

Status: Acknowledged
Thanks for your input. Currently, I do not have an answer, but I have passed this on to the .com team for consideration.
prisaz

Allow better online account management

Status: Acknowledged
by ‎10-14-2012 06:28 AM - edited ‎10-14-2012 06:38 AM

Allow better online account management PLEASE.

 

Gotta love the upgrade and renewal site. Everything including the chat says upgrade and renewal.

No options to downgrade and not renew. That cuts into the bottom line!

 

It would be nice to just have a site where it was account management, and not marketing. The account as it stands allows you to upgrade or downgrade the services you wish. But not without renewing your bundle. You must call in to change services levels without a commitment date change. It was always my understanding, and what I am always told when calling, the contract/commitment dates are only for the bundle of services. Like triple play vs. double play. As long as you keep the services in your bundle, changes can be made at any time without changing your commitment.

 

Also allow the customer to see what the true cost would be for breaking a bundle and dropping a service such a phone. Every time I call for information and talk to a different person, the story changes, as I get passed from one dept to another. Last time I tried to drop phone services, they tried to hit me with the full 24 month Early Termination Fee, or told me I would be charged $230. With 12 month remaining shown on the web site. Let us go into the upgrade and renewal site, or account management site, and remove a service, show us the ETF with total services cost, and allow the option to be in a commitment or not. Come on put it in writing.

 

There is only a place to manage premiums and extras. You can remove those, but since they are paid in advance, do you get a credit for the remaining month, and the following month since they are paid in advance?

Status: Acknowledged

So I went to the HP section in My Perks, looking for ink. If I were to buy 1 each of the color cartridges, it would come to nearly $40. The same 3 cartridges at BJs are $32.

 

Some perk. Why is Verizon trying to cost me more money than a retail store?

Status: Acknowledged
ArchieM

Bias in your CNN feed

Status: Acknowledged
by ArchieM on ‎01-03-2013 08:08 PM

Please return to Fox as your news feed. CNN is utterly left-biased. Fox is slightly right-biased, closest to the center, appropriate to your vast audience.

Status: Acknowledged
Thank you for your input. Your suggestion will be routed to the appropriate Verizon team.
debbieweeks

Managing my account

Status: Acknowledged
by debbieweeks on ‎01-28-2013 10:42 AM

After years of signing in and managing my account easily, it is now a hassle.  First I am asked to combine my Verizon email and my MyVerizon logons, and to do this I have to create yet another logon.  Why can't you just merge the two?  I shouldn't have to create a new one, just give my My Verizon logon access to the email.

 

So I skip the logon merge part and try to review my Fios TV subscriptions, and find that I can't do anything right away because "for my protection" you are requiring me to enter a some pin number.  My logon and password should be enough security.  If you want more, use security questions and answers like everyone else.  The only options for getting this pin are a message to my home phone, a text to my son's cell phone (?), or the US Mail.  Are you kidding?  US Mail?  Issues with logons to websites should be resolvable quickly and easily via the website.  I shouldn't have to wait for a letter in the mail.

 

My biggest complaint about Verizon has always been customer service, and it doesn't seem to be getting any better with the changes to the Verizon website. It's crazy that I can't do anything with my account until  I can get a pin number from my home answering machine, my mail, or my son's phone.

Status: Acknowledged
kornukopia

aneasier aproach to customer service

Status: Acknowledged
by kornukopia on ‎01-25-2013 10:05 AM

it is very dificult to choose the right option .,so many and do not apply some times it is nescesary to dial again. and over the internet i spend more time creating passwords..seniors citicents are slow sometimes like in my case thank you. llots of frustation

Status: Acknowledged
Kurious

Bring back verizon perks

Status: Not Likely
by Kurious on ‎11-25-2012 07:37 PM

Bring back verizon perks. 

Status: Not Likely
Perks is no longer available, but we do have a Share the Network Program. https://www.sharethenetwork.com/default.aspx?bhcp=1. It is not exactly Perks; but it is a reward program. Please continue to submit your ideas.
D_Kahn

Voice Mail

Status: Not Likely
by D_Kahn on ‎08-10-2013 09:51 AM

When my voice mail box is full I'd love to be notified on my phone or via email, instead of having to continuously check

the website.

Also it would be nice to have the option of having voice mail deleted after a day or 2 so as to avoid ever having to

deal with a full voice mail box.

 

Thanks,

DK

Status: Not Likely
Thanks for your suggestions. We'll consider the notification option for the future. It's unlikely, however, that we would consider an auto-delete feature as it could be problematic for some customers if they inadvertently were to turn it on or forget that it is on and lose important messages. Once messages are deleted, they cannot be retrieved. Most customers today don't reach the mailbox storage capacity so it hasn't been an issue.
Kari

Reduce Marketing Costs

Status: Acknowledged
by Kari on ‎09-04-2012 03:10 PM - last edited on ‎09-08-2012 02:56 PM by Moderator

Please stop sending Get FIOS materials to those of us that do not have FIOS service available in our area.  I get it in bills, I see something on my home page everyday.  Today when I go to log in I have a popup about getting FIOS that I have to answer No Thanks Continue to My Home to get by.  This is extremely bad customer service when you keep asking customers if they want a product that they are not able to have.  As a paying customer, if you stopped sending  mail and  materials, some costs would be reduced, or at least used more wisely.  I would presume that demographic information regarding service areas is avaialble to whomever is doing the mailings, solicitations, etc., and that such a large company would be much better at this. 

 

Also I have taken particular notice that there is no place in the Support Tab PullDown Menu for Customer Service.  Not every customer wants to report a problem with a service, but rather their customer experience.   

Status: Acknowledged
Harlan

Fix typographical error in timeout screen

Status: Acknowledged
by Harlan on ‎10-31-2012 10:42 AM

 

"Remember me" does not work; timeout is not user-variable; the system is silly. 

 

To add insult to injury, the timeout message has typographical errors.

 

How about:   

       Your session has been de-activated.  Click Ok to re-activate.

 

 

Status: Acknowledged
prisaz

opinionlab.com scripts

Status: New Idea
by on ‎11-06-2011 01:05 PM

Get rid of opinionlab.com scripts and Suggestions floater from your web pages. It destroys your performance and causes a big delay in your page loading.

hpin605

teach spanish on TV

Status: Acknowledged
by hpin605 on ‎05-15-2012 06:55 AM
I am a senior citizen who would like to learn Spanish using my Verizon TV. A huge percentage of our population is Spanish speaking and I feel disenfranchised in not understanding them. I can not afford the commercial programs offered for sale. I noticed that you do have some learn English programs for children but nothing for adults to learn Spanish. Offering a Spanish teaching program is a community service that is in my opinion sorrily needed. Hpin605
Status: Acknowledged
Great idea- and one that I agree with. I'll make sure the proper team within Verizon sees your idea. Thanks!
oldesault

changing acct #'s

Status: Acknowledged
by oldesault on ‎12-16-2012 01:42 PM

make changing acct #'s easier.  so far this morning it has been impossible.

Status: Acknowledged
mikesc

checking incoming calls

Status: Acknowledged
by mikesc on ‎12-12-2012 07:20 AM

the new site is impossible when it comes to checking incoming calls and call logs. I used to be able to see this with a single click from myverizon. I hate it.

Status: Acknowledged
mschauber

Manage DVR on myverizon.com

Status: Acknowledged
by mschauber on ‎04-14-2011 04:45 PM - last edited on ‎04-20-2011 12:13 PM by Admin Emeritus

It's nice to be able to schedule and delete recordings online, but it would be a huge improvement if we can manage options for each recording (scheduled or recorded.)

 

Also, PLEASE, PLEASE, PLEASE remove the acknowledgement popup after an item has been deleted.  100% unnecessary and slows down managing what's there.

 

A select checkbox next to each item would also be very nice so multiple items can be deleted at once (and hopefully have options changed (like how long to keep, start 1 min early, etc..)

Status: Acknowledged
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