Macs need to be supported more they are getting more and more popular they are really good computers verizon should offer more support for them 10.7.1 lion is the newest operating system and it needs support their is the new mac app store and apple even released their own devloper tools called xcode 4 which is free verizon needs to add more products and support for macs and lion lion is $29 and is the most affordable operating system out on the market their needs to be more support for macs and the operating system lion window Cds are way to expensive $199 since macs cant use window upgrades their needs to be more support for the mac and original operating systems not bootcamp.
I have been a long-time CableCard user, even before I (happily) switched to FIOS service. I'd like to request something that I believe will both reduce load on your customer support representatives and frustration for those of us who are using CableCards with your service.
Please add the ability to request a refresh of the conditional access information for CableCards to the Verizon In-Home Agent. I realize that it doesn't have direct LAN connectivity to the device in the manner that it does to your set-top boxes (e.g. via the MoCA link) but it obviously talks to your bank end operation support systems for other things, so this should not be impossible.
By way of example, I recently needed a refresh of one of my devices equipped with a CableCard. I decided to try Live Chat. I entered all of my information (name, phone, etc) into the Live Chat page in order to open the session. When the first rep came online, he asked for all of that again. I also entered my question/request into that initial screen. It was apparent that the rep either couldn't see it or didn't look at it. The first rep also pasted a big block of text asking me to download and install the Verizon In-Home Agent, which I did, again. It was completely useless for purposes of requesting a refresh of a CableCard as they don't show up on the list of provisioned devices for the account. The first rep assured me I wouldn't have to provide all of my account information again to the next rep.
When I mentioned I had CableCards, he apologized, and told me he had to transfer the chat to another department. The estimated wait time was 26 minutes, but the other rep thankfully appeared sooner than that. Of course, he asked for all of my account/address information yet again. He was able to send the refresh messages to my CableCards and like the first rep was polite and helpful, but I was left wondering why I needed to do any of this. Apparently FIOS is supporting initial activation of CableCards via an online portal, so it seems to me that some of the back-end infrastructure is there. Please follow-through and allow existing customers to take advantage of it.
Whether it's the In-Home Agent or a web page is immaterial. Please provide some mechanism for users to request an automated refresh if we have CableCards.
P.S. We CableCard users have generally had to expend an inordinate amount of time to use the navigation devices we prefer, and acknowledge that there are revenue imperatives that service providers may have that don't put this Federally-mandated functionality high on the priority list. I want to say that I don't assume any bad faith on the part of Verizon. On the contrary, FIOS is by far the most CableCard-friendly service out there on several levels. I know that building and maintaining operations support systems takes time and money, I'm just hoping you can throw an admittedly minority user population a bone with this small piece of functionality. Thank you for your consideration.
It is currently impossible to remove services from an existing plan. I understand you don't want your customers removing services, but certainly it costs more to have me have to call in to perform this action, not to mention this makes this very inconvienent on a Holiday Weekend!
I know there is another post regarding remote management of parental controls. Now I do like the I idea to allow remote enabling to view a single program. This puts a little different twist on the subject, I do not remember seeing this in 1.9, but maybe it is there.
Enter pin or enable viewing for this program being requested.,
Remotely List program on STB or DVR requesting access.
I would like to see these two remote management buttons for all my STBs and not just DVRs..
PLEASE revise your website so that people who ONLY want to PAY THEIR BILLS can do so. I dread having to go to your website because it takes me a minimum of 25 minutes to get to the site which allows me to pay my bill. Every month there is a different excuse. Last month there were problems due to Storm Sandy, even though I am no where near the NYC/NJ area. What is the excuse this month? What was the excuse in September or August?
I pay all of bills online, but I only have problems with the Verizon website. On Monday, December 10, it took me 12 attempts to log in. Every time I would put in my user name, the page would flip back to the beginning, and I would have to enter it again. I couldn't even enter my password. I even tried different ways to enter the page.
You have too much "stuff" on your pages. I just want to pay my bill. I didn't care about the latest celebrity or the news of the world. I don't need you advertising your products to me. I'm already a customer. It's pure and simple. One link where you can enter your user name and password. I'm not seeking to enter Verizon e-mail, I don't want or use your e-mail accounts.
Even writing this letter took me several extra minutes as your system sent me to several different websites and then I needed to enter my account number which I don't carry with me. When I attempted to send the message, it wouldn't accept certain characters. I removed everything I could think of, and it still provided me with the same error message.
Why does Verizon have to make everything so difficult? I received a telephone voice mail message from your Customer Service area on Tuesday, but I couldn't respond, because I was at work. If you would like me to return your call, please leave a telephone number, not "press 1 if you were calling about your telephone number" or "press two if..." I can't press messages left on an answering machine!
You have technology, why can't you use it? Designing a simple website that WORKS the first time you enter information doesn't take a genius.
I would like to be able to see a running tally of my current (unbilled) pay-per-view usage when I'm logged into the Verizon web site. This is beneficial for people who are trying to be responsible with their finances, people who have family or room mates that may need "supervision", and people who don't get their billing statements in a timely fashion.
Verizon needs to add more software to the Mac a lot of Macs are being bought now Verizon should make a special gaming platform just for Macs Verizon should try making apps for the new Mac app store I see a lot of new modern video games in their also a app should be made in the Mac app store to support flex view on the Mac just like Verizon did with the iphone through itunes app store also Macs can support video games better then PC's Macs can handle more advanced graphics and hardly ever lag like PC's plus most Macs can support HD or even 3D games.
When an appointment confirmation Email is sent, there is a link to reschedule or confirm. When confirming an appointment it would be nice to have an acknowledgment that the appointment has been confirmed. Perhaps another Email saying the appointment has been confirmed.
I needed a actual bill as proof of address. Since I went paperless, I tried going online and printing up a bill. Unfortunately the online bills does not show your address, it gives you every detail but no address. I had to call up and get a bill mailed to me. It would be nice if the online bills on the PDF files would include the subscribers billing address so phone calls will not have to be made. This will free up customer service reps so they can handle more crucial issues and save on Verizon's paper and postage.
Here's an Idea, "Choose your salespeople wisely", because some will sell even if it means defaming the reputation of your company. I was sold a service by one of your sales persons and they weren't at all truthful about the rewards. They lied to me and now I'm stuck paying back the promotional reward I received. As usual your customer suffers.
it shows $0 due Up to Date when in fact a bill is due.
Is there not a way you can show a bill as due before it is past due.
It does show the correct due date.
I know we are talking semantics here with the word due. And, suppose I should keep a separate list so I know when I pay a bill. Since checks are not used I do not have an easy way to see if a bill has been paid. If in question I go to the site. The $0 due Up to date status does little to alert me to the fact a bill will be due in a week or two.