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Enter New Idea

Remote Manage NON DVR STBs not just parental controls, but favorites too.

Status: Acknowledged
by ‎04-18-2011 07:04 PM - edited ‎04-18-2011 07:05 PM

I know there is another post regarding remote management of parental controls. Now I do like the I idea to allow remote enabling to view a single program. This puts a little different twist on the subject, I do not remember seeing this in 1.9, but maybe it is there.


Enter pin or enable viewing for this program being requested.,

Remotely List program on STB or DVR requesting access.


I would like to see these two remote management buttons for all my STBs and not just DVRs..


Status: Acknowledged

A fix is needed for "See all Upgrade and Renewal Center FAQ"


Not sure if this should go under Service and Support or my verizon.


On the Verizon Upgrades and Renewals Center, there is a link to "See all Upgrade and Renewal Center FAQ".


One of the FAQ for What is Mbps? is incorrect, it currently states:


In referencing Internet speeds, we often refer to Mbps (Megabytes per second) and Kbps (Kilobytes per second).


A Megabyte per second is a unit of data transfer rate equal to:

1,000,000 bits per second or

1,000 kilobits per second or

125,000 bytes per second


A Kilobit per second is a unit of data transfer rate equal to:

1,000 bits per second or

122,500 bytes per second


Simply put, it's the unit of measurement we use when discussing the volume of information transferred between a website and your Internet browser (download) or from your Internet browser to a website (upload). The higher the number, the faster you’ll be able to do an activity—like downloading files, streaming music, or uploading pictures—online



The incorrect bit is denoted above in red. I believe it should read Megabit / Megabits respectively.


MBps is an abbreviation for Megabytes per second, whereas Mbps is an abbreviation for megabits per second. Notice the difference between the uppercase B (MBps) and the lowercase b (Mbps).


I think Verizon offers its services in Mbps, not MBps. Let's take 50/35Mbps as an example.

50Mb (megabit) is 6.25MB (megabyte), this is what Verizon offers.

50MB (megabyte) is 400Mb (megabit), this is not what Verizon offers.




Please consider fixing your FAQ. If Verizon offers 50MBps, I would have signed up for 400Mbps service, which is a non-existing tier and is beyond your Quantum offering of 300Mbps.




The above source is included in case the author of the FAQ needs a megabit to megabyte calculator.

Status: Acknowledged

Fix your log in acct page to be supported with Chrome

Status: Acknowledged

Please Bring Back Incoming Calls History Listing!  I want to be able to see a history of my incoming calls like the old website offered!

Status: Under Review
We apologize for the inconvenience. It sounds like you subscribe to Verizon Call Assistant. You can still see your call and voice mail logs at Use your MyVerizon user name and passcode to log in.

Add Call Duration to Call Log tab on Calls and Messages screen on FiOS Digital Voice web page

Status: Maybe Later
by GaryLangton on ‎08-22-2012 10:50 AM - last edited on ‎08-22-2012 03:08 PM by Moderator

Currently, call duration does not appear on the 'Call Log' tab on the 'Calls and Messages' screen on the FiOS Digital Voice web page.  The call duration does appear on the 'View Call Details' section of the  'On-Line Bill' but that screen only shows the previous month's phone calls, not the current calls that are available under the Call Log tab.  Please add a CALL DURATION column to the Calls and Messages tab (/FiOSVoice/members/CallsandMessages.aspx) so that all CURRENT calls can be reviewed with the date/time AND call duration.  Otherwise, one is forced to wait for the next billing cycle to be able to see current calls.

Status: Maybe Later
Thanks for the idea. We'll investigate for a future enhancement.


Status: Acknowledged
by stano54 on ‎12-25-2012 07:54 AM - last edited on ‎12-29-2012 03:48 PM by Moderator

LIke many complainers there is a great deal to complain about.   Everyone has their preferences.  May i suggest you create a  category that permits each user to select their preferences as to how they want the opening web page to look on their screen.

Status: Acknowledged
Try using the "Customize This Page" drop down on the Homepage. It is located in the upper right portion of the page.

Dear Verizon folks,

I have been a long-time CableCard user, even before I (happily) switched to FIOS service. I'd like to request something that I believe will both reduce load on your customer support representatives and frustration for those of us who are using CableCards with your service. 


Please add the ability to request a refresh of the conditional access information for CableCards to the Verizon In-Home Agent. I realize that it doesn't have direct LAN connectivity to the device in the manner that it does to your set-top boxes (e.g. via the MoCA link) but it obviously talks to your bank end operation support systems for other things, so this should not be impossible. 


By way of example, I recently needed a refresh of one of my devices equipped with a CableCard. I decided to try Live Chat. I entered all of my information (name, phone, etc) into the Live Chat page in order to open the session. When the first rep came online, he asked for all of that again. I also entered my question/request into that initial screen. It was apparent that the rep either couldn't see it or didn't look at it. The first rep also pasted a big block of text asking me to download and install the Verizon In-Home Agent, which I did, again. It was completely useless for purposes of requesting a refresh of a CableCard as they don't show up on the list of provisioned devices for the account. The first rep assured me I wouldn't have to provide all of my account information again to the next rep.


When I mentioned I had CableCards, he apologized, and told me he had to transfer the chat to another department. The estimated wait time was 26 minutes, but the other rep thankfully appeared sooner than that. Of course, he asked for all of my account/address information yet again. He was able to send the refresh messages to my CableCards and like the first rep was polite and helpful, but I was left wondering why I needed to do any of this. Apparently FIOS is supporting initial activation of CableCards via an online portal, so it seems to me that some of the back-end infrastructure is there. Please follow-through and allow existing customers to take advantage of it. 


Whether it's the In-Home Agent or a web page is immaterial. Please provide some mechanism for users to request an automated refresh if we have CableCards. 


Thank you. 


P.S. We CableCard users have generally had to expend an inordinate amount of time to use the navigation devices we prefer, and acknowledge that there are revenue imperatives that service providers may have that don't put this Federally-mandated functionality high on the priority list. I want to say that I don't assume any bad faith on the part of Verizon. On the contrary, FIOS is by far the most CableCard-friendly service out there on several levels. I know that building and maintaining operations support systems takes time and money, I'm just hoping you can throw an admittedly minority user population a bone with this small piece of functionality. Thank you for your consideration. 


Viewing Free On Demand from My Verizon TV

Status: Acknowledged
by PatA on ‎03-18-2012 10:17 AM

When I set up the DVR to record from MyVerizon online, sometimes I have a scheduling conflict.  It would be nice to see if one of the conflicting programs is on "Free On Demand".  This way I can make an informed choice on which show to cancel if there are more that 2 shows that I want to record.

Status: Acknowledged
This is a repeat of an idea we've seen before. We like the idea and will see what we can do.

After being aggravated by lack of proper service, the last thing I want to do is speak to anyone.


Please provide a complaint form where issues can be addressed via email.


Thank you.

Status: Acknowledged

Update MyVerizon to provide new STB types and Model Numbers.


Status: Acknowledged
Thanks for clarifying.

Mac os x 10.7 software

Status: New Idea
by on ‎10-08-2011 12:53 PM

Verizon needs to add more software to the Mac a lot of Macs are being bought now Verizon should make a special gaming platform just for Macs Verizon should try making apps for the new Mac app store I see a lot of new modern video games in their also a app should be made in the Mac app store to support flex view on the Mac just like Verizon did with the iphone through itunes app store also Macs can support video games better then PC's Macs can handle more advanced graphics and hardly ever lag like PC's plus most Macs can support HD or even 3D games.

Verizon should make the services you have, like calling plan details and not simply "over 20 different features" readily available on line.  Even the chat people don't have all the information.  What a concept!


They can't even tell you how to activate them, they just tell you to call customer service to do so!


Am I missing something here???!!!



Status: Acknowledged

Make SiteBuilder visible

Status: Acknowledged
by ekt on ‎10-30-2012 04:25 AM

1)   There are many ads and pages that mention Sitebuilder but after 30 minutes of serching I cannot find the actual sitebuilder.  Either take it our of your ads or make it as accessible as email.


2)  When I am logged in as a customer and do a site search for, say, "sitebuilder,"  all that I get back are links to ads.  What is this all about?  Selling to the sold?  Fix it.


3)  Everything seems to go in circles on your web site.  The usual design for a web site is a tree with a "Go Home" option -- not lots of links that take you back to where you were just when you think that you are getting to where you want to be.


I first tried to use WebBuilder years ago (10?) when I could (occasionally, and with some luck) find it.  It did not work so I gave up -- waiting until some adults were scripting your web design.  Seems like marketing still owns the web presence and the back room is getting even by slowing down the server speed as much as they can.

Status: Acknowledged

make your site more useful

Status: Acknowledged
by srk on ‎05-27-2012 07:38 PM

It is currently impossible to remove services from an existing plan.   I understand you don't want your customers removing services,   but certainly it costs more to have me have to call in to perform this action,  not to mention this makes this very inconvienent on a Holiday Weekend!   

Status: Acknowledged

When an appointment confirmation Email is sent, there is a link to reschedule or confirm. When confirming an appointment it would be nice to have an acknowledgment that the appointment has been confirmed. Perhaps another Email saying the appointment has been confirmed.

Status: Acknowledged
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