I know there is another post regarding remote management of parental controls. Now I do like the I idea to allow remote enabling to view a single program. This puts a little different twist on the subject, I do not remember seeing this in 1.9, but maybe it is there.
Enter pin or enable viewing for this program being requested.,
Remotely List program on STB or DVR requesting access.
I would like to see these two remote management buttons for all my STBs and not just DVRs..
Verizon needs to add more software to the Mac a lot of Macs are being bought now Verizon should make a special gaming platform just for Macs Verizon should try making apps for the new Mac app store I see a lot of new modern video games in their also a app should be made in the Mac app store to support flex view on the Mac just like Verizon did with the iphone through itunes app store also Macs can support video games better then PC's Macs can handle more advanced graphics and hardly ever lag like PC's plus most Macs can support HD or even 3D games.
I needed a actual bill as proof of address. Since I went paperless, I tried going online and printing up a bill. Unfortunately the online bills does not show your address, it gives you every detail but no address. I had to call up and get a bill mailed to me. It would be nice if the online bills on the PDF files would include the subscribers billing address so phone calls will not have to be made. This will free up customer service reps so they can handle more crucial issues and save on Verizon's paper and postage.
Discover Card Miles Cards offer Double miles when you pay your Internet TV and phone bills using that card.
Verizon wireless allows you to use a Discover Card. But, Verizon TV, Internet and home phone does not.
Makes no sense that the same company takes Discover for one type of account but not the other. It would be good business practice to allow Discover Card payments so your customers could get some perks.
I just called to freeze one of my two Fios accounts while on vacation. Even after giving the correct account number for the service to be suspended, the wrong accouunt was instead suspended. 2 ideas; when referencing account numbers, even if they have the same phone number associated with them, it should be clear to the reps that there are two accounts under one name and they should know which one the customer is talking about. Second, if it takes one second to suspend the service, also make it 1 second to restore the service specially when it is a mistake, instead it can be up to 24hrs to restore the service but only 1 second to suspend it.
When an appointment confirmation Email is sent, there is a link to reschedule or confirm. When confirming an appointment it would be nice to have an acknowledgment that the appointment has been confirmed. Perhaps another Email saying the appointment has been confirmed.
1. Make the news, on demand and personal assistant collapsible
2. Get rid of that silly interface to switch between services by placing each service on its own tab across the top of the page.
3. Allow users to create their own links in the personal assistant.
4. Allow users to set their own feed for news (if you must have a news feed)
5. Allow users to disable any service they do not want.
6. Study your customers demographic and deliver what they want, not what you feel we need. We are not six and I can almost guarantee the vast majority of users could care less about Octomom. Come on what are you aspiring to be? The New York Post?
7. Stop trying to sell us more stuff. Everyone has seen the six billion commercials that litter the tv. We know about Flex View. We know about home monitoring. We have seen the crying mother and daughter. We know how to order these things if we want them. We don't need to be reminded of their existence every time we log in to check our email, check our phone logs or the only thing you really care about, paying our bills.
8. Most importantly. You give us this voice to express our satisfaction, dissatisfaction, problems yet there is no feed back from anyone except other users stuck with the same issues. I often see a response such as NOTED or ADDRESSED from a Verizon representative for certain less negative issues. I have read over a 400 complaints about the website. Detailing some of the very points I make here and not a peep from anyone at Verizon. Maybe if we all pick a month not to pay our bills? We would certainly get a response then, wouldn't we?
It's funny. When I first signed up and saw MyVerizon, I actually thought it was MyVerizon but I see now that what you mean is MYVerizon as in YourVerizon. Nice way to harass your customers.
Verizon should allow the option of creating our own links to use the personal assistant. Believe it or not, I do not use Facebook or Twitter. I have netflix so I do not ever use any of the online Showtime or HBO links. I do have Gmail and would love to have a link off of my Verizon page to one click right to it, I also would like to add a link to Freecycle, but again no such luck. As it stands right now, I do not use the personal assistant. I have taken the time to visit each site available and have determined that they are in my opinion junk sites that I will never use. Therefore I consider it to be only an advertisement and I shouldn't have to endure so many adds at a page I pay big money to come and read my email or check my phone logs. Please add the ability to either disable the personal assistant all together or make it usable to everyone.
I enjoy participating in and reading the results of your polls; however, of late, most of the subjects are really not very relevant or interesting, ie: Ricky Gervais' performance at the Grammy's. Who cares? How about something really topical and meaningful? Also, you used to have more than just yes and no answers, and included percentages, which were more meaningful than raw numbers. Would like to see the old poll format restored.
Also, the font sizes on alot of your headlines on this page are so small, my older eyes cannot read them very well. Other sites I look at have larger fonts. Perhaps a little less content and larger fonts? Some of the content is repetitious amoung the various categories on your page, anyway.
I have Verizon DSL Internet service, Verizon hard-line copper-wire telephone service, and Verizon Wireless service. To use these services, I need passwords for:
Password to retrieve e-mail. Password must contain letters and numbers and be at least six alphanumic characters. Password to examine and change Verizon DSL services. Password to examine and change Verizon wireless services. Password to retrieve Wireless line voice mail. Password to retrieve hard-line voice mail. I think this cannot be more than six digits.
The same password is not used for all of these places because I have not identified an easy to remember password that is compatible with all of the destinations. When responding to Verizon messages, I'm frustrated by my inability to quickly identify which of the password is required for access. Verizon keeps sending me to "MyVerizon," but I suspect that I have two "MyVerizon" destinations. Then there is also the confusion of Verizon.com versus Verizon.net. There has been some merging of these, but it is still very confusing. I'm aware that Verizon DSL/hard-line and Verizon wireless are two different companies, but they need to do a better job of coordination.
I'd like to see messages from Verizon contain a clear indication of which or my accounts requires my attention, so I can quickly enter it with the appropriate password.
Change MAIN PAGE pulldown button Fios TV to TV located between entertainment and sports; I order Directv through Verizon because Fios is not in my area. I wish I could have the same menu views for Direct TV as customers have for FIOS TV.
I went on line to my account today to update my credit card expiration date. You guys really need to look around at some other conpanies that have succeeded on line to see what a difference there is for the customer. Amazon and Netflix would be good examples. First, they have one place that serves as a gateway to a customer's account regartdless of what kind of account it is (you find Kindle account through Amazon's main page, for example). I spent five minutes trying to figure out what web page I should be on to find my Verizon account details. Then, the layers I had to go through to get to a simple adjustment were ridiculous. When I couldn't find how to change the credit card information, I asked the virtual agent. He got me almost there, but the description of what I should find on the Payment Account page was inaccurate - there was no update button to press. I ended up just adding a new credit card and going through all that jazz just to change the date. Maybe there is an easier way, but you aren;t making it clear how to find it. I rarely come to your website to do anything for this reason.