I can live with the loss of MSM Premium but can not live with the loss of McAfee Security....You are taking that away without compensating us for the loss....The least you could do is reduce the price of Verizon to reflect what we have to pay to keep McAfee or provide it free of charge for those of us who will loose McAfee Security. The sole reason I came to Verizon with MSN Premium was because of the added security of McAfee at no extra charge. There are a lot of ISP providers to choose from and I am comparing them to Verizon to see what they offer.

I am one step closer to canceling my $100 /month FiOS bundle. Here is why:

1) I returned home from a week away on vacation, plugged in my equipment and got a white screen saying the terminal was locked. I spent over 40 minutes on the telephone with Verizon while they fixed it. They erased all of my saved favorites and data.

2) Verizion tried to sneak in the $2 convenience fee before New Years for one-time debit charges.

3) Verizon is now forcing people who upgrade wireless phones off of unlimited plans to tiered ones.

4) Verizon is trying to cancel stand-alone DSL because they made agreements with the cable companies and this reduces competition.

My idea stems from this list of complaints. If you are trying to increase the bottom line, increase profits and grow your company - be more innovative than the competition. Be cheaper than the competition. Be more reliable than the competition. Be better than the competition and get more customers, NOT MORE OUT OF EXISTING ones.

Unless Verizon sends a new message, that its existing customers are golden to them, I am definitely switching to anyone but Verizon.

None of the top-level VERIZON webpages are set up for verified secure log in.  Yes, I know there is a small frame in the upper right of each web page titled "My Verizon Sign In", however each web page has a unsecure (http://) URL.  Indeed the My Verizon webpage URL (http://www22.verizon.com/Foryourhome/MyAccount/Unprotected/UserManagement/Login/Login.aspx) actually states it is 'unprotected'.  Short of viewing the page source code and evaluating the HTML and java script code there is no verification that Verizon is handling my account login information with the care and privacy their policy states.

Other web sites that require personal information (which includes account login information) do so by a generating a secure (https://) URL login webpage before requesting that information.  I strongly suggest that Verizon does the same.

I would like to have the option of editing the My Verizon residential account primary user name! I have requested this several times and Verizon Fios says it is not possible.  Once it is set,  it is set. I'm sure alot of customers would be happy with this feature.

Fix your log in acct page to be supported with Chrome

Verizon, your web site is a mess. I am going to assume you are the victim of explosive growth and the site grew like Topsy with no control from the management. If I assume the web site is just the way you want it then I have to think it is diabolical in scope and is designed to minimize calls and complaints and reduce "face time" with the customer. Let me assume the former.

1. Separate Selling and Service. A customer who is trying to get his system up to expectations does not want to be barraged with offers of faster service, more content,and new gizmos.

2. If the mission statement of the Service portion is to a. Find the problem, b. Provide a solution, c. Follow-up until the customer is satisfied; then the task is to construct simple (er) flow charts of questions  (Filters if you will) to separate Billing, Hardware, Software and the ever present Cockpit problems. You have not done this very well.

3. The complaint system, as it is now constructed is assaultive to the customer. Starting with the music on hold (percussive and repetitive) 

4.. The in-home agent is a silly application which is a time waster. FAQ's work better than that if properly filtered.

The above thoughts were generated after my "trouble ticket" {edited for privacy} went nowhere and informed my decision to just cancel everything and start fresh with another company and a whole new set of problems.

{edited for privacy}

"Remember me" does not work; timeout is not user-variable; the system is silly. 

To add insult to injury, the timeout message has typographical errors.

How about:   

       Your session has been de-activated.  Click Ok to re-activate.

Please return to Fox as your news feed. CNN is utterly left-biased. Fox is slightly right-biased, closest to the center, appropriate to your vast audience.