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Enter New Idea
NKreber

User ID change

Status: Acknowledged
by NKreber on ‎06-06-2012 04:36 PM

I think if we no longer like our user name we should be able to change it like Comcast.net allows.

Status: Acknowledged
stevesue4

Allow ALL Idea Posts on Single Page

Status: Acknowledged
by stevesue4 on ‎02-01-2012 12:20 PM

I just spent 20 laborious minutes combing through your New Ideas Comments to verify if my idea is a duplicate of someone else. Please Allow ALL Idea Posts on a Single Page. That way I/we can use Quick Search (ctrl+f) to quickly search through all of them with a KEYWORD to verify if our post would be unique. Our time is valuable to us well as as to Verizon. This will make a more efficient operation for both ends (customers AND Verizon).

Status: Acknowledged
Kennethbac

Verizon Website Changes

Status: Acknowledged
by Kennethbac on ‎02-03-2012 02:53 PM

I have just spent 6-8 pnone calls to find out your website will no longer allow payment of 2 accounts from one website access. Prior to this so called upgrade I could pay both my bills with a single ID and password. NOW I need 2 ID's and passwords. You must have fired the previous website designers and hired a bunch of incompetent designers. Than I get on the site with 2 ID's and I can not access my bill without a PIN --- which I have no idea what your website designers are thinking but I would fire the whole bunch and rehire the ones that have left. Regarding the attempt to make one use paperless billing I will never accept paperless billing after the approach you are using to force acceptance. If you think the present website is an upgrade you are badly mistaken. I have an electrical engineering degree along with a computer science degree and I have never seen anything so poorly destroyed and than call it an upgrade. YOUR WEBSITE JUST BACKED UP 10 YEARS. SORRY BUT YOU DESERVE THIS CRITIZISM Ken

Status: Acknowledged
Kari

Reduce Marketing Costs

Status: Acknowledged
by Kari on ‎09-04-2012 03:10 PM - last edited on ‎09-08-2012 02:56 PM by Moderator

Please stop sending Get FIOS materials to those of us that do not have FIOS service available in our area.  I get it in bills, I see something on my home page everyday.  Today when I go to log in I have a popup about getting FIOS that I have to answer No Thanks Continue to My Home to get by.  This is extremely bad customer service when you keep asking customers if they want a product that they are not able to have.  As a paying customer, if you stopped sending  mail and  materials, some costs would be reduced, or at least used more wisely.  I would presume that demographic information regarding service areas is avaialble to whomever is doing the mailings, solicitations, etc., and that such a large company would be much better at this. 

 

Also I have taken particular notice that there is no place in the Support Tab PullDown Menu for Customer Service.  Not every customer wants to report a problem with a service, but rather their customer experience.   

Status: Acknowledged

So how many times has the channel Line up been Updated, Modified, Revised now...  And it is still BAD_ VERY BAD. 

Listen up...  What if... Just what if customers had the ability to customize their own TV Guide,  with all the tech today it's possible... It's an easy solution to everyone unique likes and dislikes.. Let's customize like we do our smartphones.  We should be able to list the options that we care for, this will minimize much of the steps and duplicate options listed to get to what you want in a timely fashion without going to the doctor to evaluate how bad your trigger finger has gotten.

Example...  My Menu options would have at the most 3 categories.. DVR, Home Control, My TV ( a feature),  because I fell that there are duplicate categories on the menu screen ( featured on Fios is the same as Hot on Fios, DVR and VOD are similar, Media Manager and Games I feel should be deleted, ( Got a PS3, a Wii or Xbox )

But all these options would be what we would like, not what some computer person came up with and thought that everyone would understand ( How old are your parents / Grandparents?) 

Along with this- what about the remote?  Why does it have to be so big.  Why should the most used buttons be at the top.  Ask yourself, how do you hold the remote?  :smileywink:

Status: Acknowledged
thanks for the feedback
roseandal

Loss of McAfee Security

Status: Acknowledged
by roseandal on ‎01-07-2012 09:14 AM

I can live with the loss of MSM Premium but can not live with the loss of McAfee Security....You are taking that away without compensating us for the loss....The least you could do is reduce the price of Verizon to reflect what we have to pay to keep McAfee or provide it free of charge for those of us who will loose McAfee Security. The sole reason I came to Verizon with MSN Premium was because of the added security of McAfee at no extra charge. There are a lot of ISP providers to choose from and I am comparing them to Verizon to see what they offer.

Status: Acknowledged

None of the top-level VERIZON webpages are set up for verified secure log in.  Yes, I know there is a small frame in the upper right of each web page titled "My Verizon Sign In", however each web page has a unsecure (http://) URL.  Indeed the My Verizon webpage URL (http://www22.verizon.com/Foryourhome/MyAccount/Unprotected/UserManagement/Login/Login.aspx) actually states it is 'unprotected'.  Short of viewing the page source code and evaluating the HTML and java script code there is no verification that Verizon is handling my account login information with the care and privacy their policy states.

 

Other web sites that require personal information (which includes account login information) do so by a generating a secure (https://) URL login webpage before requesting that information.  I strongly suggest that Verizon does the same.

 

 

Status: Acknowledged

I am one step closer to canceling my $100 /month FiOS bundle. Here is why:

 

1) I returned home from a week away on vacation, plugged in my equipment and got a white screen saying the terminal was locked. I spent over 40 minutes on the telephone with Verizon while they fixed it. They erased all of my saved favorites and data.

 

2) Verizion tried to sneak in the $2 convenience fee before New Years for one-time debit charges.

 

3) Verizon is now forcing people who upgrade wireless phones off of unlimited plans to tiered ones.

 

4) Verizon is trying to cancel stand-alone DSL because they made agreements with the cable companies and this reduces competition.

 

My idea stems from this list of complaints. If you are trying to increase the bottom line, increase profits and grow your company - be more innovative than the competition. Be cheaper than the competition. Be more reliable than the competition. Be better than the competition and get more customers, NOT MORE OUT OF EXISTING ones.

 

Unless Verizon sends a new message, that its existing customers are golden to them, I am definitely switching to anyone but Verizon.

Status: Acknowledged
virgil8sum

Restructure the "My Verizon" Web Site

Status: Acknowledged
by virgil8sum on ‎04-30-2013 04:13 PM - last edited on ‎05-03-2013 04:22 PM by Moderator

Verizon, your web site is a mess. I am going to assume you are the victim of explosive growth and the site grew like Topsy with no control from the management. If I assume the web site is just the way you want it then I have to think it is diabolical in scope and is designed to minimize calls and complaints and reduce "face time" with the customer. Let me assume the former.

1. Separate Selling and Service. A customer who is trying to get his system up to expectations does not want to be barraged with offers of faster service, more content,and new gizmos.

2. If the mission statement of the Service portion is to a. Find the problem, b. Provide a solution, c. Follow-up until the customer is satisfied; then the task is to construct simple (er) flow charts of questions  (Filters if you will) to separate Billing, Hardware, Software and the ever present Cockpit problems. You have not done this very well.

3. The complaint system, as it is now constructed is assaultive to the customer. Starting with the music on hold (percussive and repetitive) 

4.. The in-home agent is a silly application which is a time waster. FAQ's work better than that if properly filtered.

The above thoughts were generated after my "trouble ticket" {edited for privacy} went nowhere and informed my decision to just cancel everything and start fresh with another company and a whole new set of problems.

 

{edited for privacy}

Status: Acknowledged
Your ideas have been forwarded to the proper team. Your comments and suggestions are valued. Please continue to post in the Idea Exchange and Community Forums.
Harlan

Fix typographical error in timeout screen

Status: Acknowledged
by Harlan on ‎10-31-2012 10:42 AM

 

"Remember me" does not work; timeout is not user-variable; the system is silly. 

 

To add insult to injury, the timeout message has typographical errors.

 

How about:   

       Your session has been de-activated.  Click Ok to re-activate.

 

 

Status: Acknowledged
red

Mac os x 10.7 software

Status: New Idea
by on ‎10-08-2011 12:53 PM

Verizon needs to add more software to the Mac a lot of Macs are being bought now Verizon should make a special gaming platform just for Macs Verizon should try making apps for the new Mac app store I see a lot of new modern video games in their also a app should be made in the Mac app store to support flex view on the Mac just like Verizon did with the iphone through itunes app store also Macs can support video games better then PC's Macs can handle more advanced graphics and hardly ever lag like PC's plus most Macs can support HD or even 3D games.

Mansosgirl

Paperless billing

Status: Already Exists
by Mansosgirl on ‎08-31-2011 07:09 AM

I needed a actual bill as proof of address. Since I went paperless, I tried going online and printing up a bill. Unfortunately the online bills does not show your address, it gives you every detail but no address. I had to call up and get a bill mailed to me. It would be nice if the online bills on the PDF files would include the subscribers billing address so phone calls will not have to be made. This will free up customer service reps so they can handle more crucial issues and save on Verizon's paper and postage.

Status: Already Exists

When an appointment confirmation Email is sent, there is a link to reschedule or confirm. When confirming an appointment it would be nice to have an acknowledgment that the appointment has been confirmed. Perhaps another Email saying the appointment has been confirmed.

Status: Acknowledged
Kurious

Bring back verizon perks

Status: Not Likely
by Kurious on ‎11-25-2012 07:37 PM

Bring back verizon perks. 

Status: Not Likely
Perks is no longer available, but we do have a Share the Network Program. https://www.sharethenetwork.com/default.aspx?bhcp=1. It is not exactly Perks; but it is a reward program. Please continue to submit your ideas.
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