I was amazed to find out that now that the new DVRs are available and I have been a loyal customer for over 3 years, patiently waiting and signing up for the official lists to get the new DVR hardware, I win the right to pay VZ $39.99 just to use the new hardware!!! Hardware that I pay monthly for anyways!!! Why is there an upgrade fee for something that I lease? This is unbelievable that we get charged monthly (and I am sure when I upgrade, my grandfathered 12.99 will go up too) and we still have to pay for the actual upgrade? Especially those of us using 6416s which cannot take advantage of new features of the new IMG1.9 (ESata and other features).
VZ, can you explain this? I bet if I was a new customer, I would get the new DVR without a $39.99 fee.
Provide a means of blocking calls based on caller ID and community votes.
For example, suppose I get a call from one of the lower-your-credit-card-interest-rate scams. I should be able to flag that call after hanging up.
Flagging could be done in one of two ways:
1. For those who get e-mail notification of caller ID, provide a link in the message for "Report this call as fraud or scam."
2. Provide a "star code" (e.g. *61, *92, etc.) to flag the last call as fraud/scam.
After enough users flag that number, calls from that number should be blocked for anyone who has enabled community-based blocking. The fraud/scam caller should be dumped to a voice message that informs them that the Verizon subscriber has elected to block calls based on community feedback.
Provide a means of requesting removal whereby the caller has to provide actual identifiation, contact information, etc. That way, only legitimate callers, such as political campaigns, would request removal.
Details about how many votes, the time frame for the votes, how long the number stays on the phone-spam list, how to weight votes (e.g. Bob Smith, who continually flags numbers no one else does), etc. can be adjusted.
If you provided this feature, you would find a lot of very happy customers and probable no small amount of new business.
Since higher bandwidth/more throughput was announced this morning (3/30), it would be nice if our home routers were upgraded to include GigE (gigabit ethernet) ports so all that lovely bandwidth doesn't get bottlenecked at the router and we can actually enjoy and use what we pay for.
Weird concept, I know
And don't make this something insanely easy for new customers to get and make it nearly impossible for current subscribers to obtain. I know there's no incentive for you to care about people who are already signed up, but it'd be nice if you pretended to care once in a while
CenturyLink offers their residential customers a FREE option to have all calls intercepted with a message saying that the number they called does not accept telemarketing calls, and to remove the number from their call list. All other callers are asked to press 1, which then connects the call.
If CenturyLink can offer this service, why can't Verizon??? This simple tool would stop all those automated, and very annoying, telemarketing calls.
When selecting a single TV show to record from the Guide, why not have "Record Episode with Options" as a choice? If you want to record a "Series", you can choose "Record Series with Options" but you can't do the same for a single episode of a show.
During the baseball season, virtually every game runs over the 3 hours alloted to the game, which means the DVR either misses recording the end of the game or the viewer must individually extend the recording. This is currently done by exiting the guide, selecting " DVR", selecting "Scheduled Recordings", selecting the programmed ballgame from the list, selecting "Modify Start and End Time", extending the end time by 60 minutes, selecting "Save" and going through that process EVERY TIME a ballgame is programmed to be recorded. If "Record Episode with Options" was a choice, that recording can be easily extended in two easy steps.
C'mon Verizon, this one is a easy one to add. Pleeeeeease.
We recently switched to Fios from Xfinity and I have to say that I'm quite disappointed with the offerings for kids. While you have the same offerings in terms of number channels available your "depth" of episodes that are offered in each channel is dismal in comparison to Xfinity.
The biggest uproar in our household is that FIOS does NOT support the free Watch Disney app that allows you (with your own cable subscription credentials) to watch a variety of full episodes on Disney Junior, Disney XD and Disney Live shows. There are 5 or 6 other cable providers that support this app- Xfinity included. It seems like an easy way to suppliment what you lack in on demand offerings (in the Disney area anyway.
Verizon's set top boxes are to big and bulky. They take up too much space. Ugly to look at. Get over heated and need to constantly reboot even if you don't reboot it!!! I had to buy a small table to place the cable boxes in my living room which is sad.
Like the TV's the CRT's tube are out and the LCD/LEDs flat screen are in. BIG and BULKY is out. Verizon needs to invest in better equipment for this day and age. A smaller set top box and one that could be mounted on the wall would be better. How about that.
For now thanks Verizon for your costly BIG and BULKY cable boxes.
I use Fios Voice for my home phone service. Comparing this service to other VOIP types of providers out there such as RingCentral and AT&T's service which white labels RingCentral, overall Fios Voice features are fairly robust.
However one big feature Fios Voice is missing is a smart phone app that allows you to use your cell phone's data plan or wifi signal to make and receive calls as your home phone. I'm in the military and travel a lot. A feature such as this is great to have for anyone who travels a lot for work. These apps allow me to call from anywhere in the world where I have either a wifi signal or a data signal in general and use a VOIP service to make a call using my app. One of the benefits to this is since it would be using my Fios Voice VOIP service, the receiver would receive the call as if it were my home phone. Meaning my call would come across to the receivers caller id as my home phone. This comes in handy for numerous reasons.
First the call would be placed as a domestic call and not an international call. So you avoid international tolls.
The second is when calling international or from a military base, the call will either show up as blocked, anonymous, or very rarely as an international direct dial number. When my friends and family see calls such as this, many times they don't answer because they don't know if it's a telemarketer or whatever. So the inevitably miss my call. Many providers, Verizon included, offer settings in your phone to block anonymous callers. When this is turned on, if I do call those individuals my call never get's through in the first place. So having the call come across, not only as a domestic call, but as my home number on their caller id they'd always know it was me and answer. Fios Voice competitors offer this feature, and it would be great if Verizon followed suit.
Another benefit to these apps is you can check your voicemail from the actual application, plus check call logs. Today I can get this information from logging into my Verizon account via my phone, but thats a time consuming process. It's easier to launch the application and have it all there quickly and effortlessly. I know you can also have your voicemails emailed to you with Fios Voice, but there are sometimes server issues with various providers that will either send those emails to spam or will delete the .wav file with the actual email. There are work arounds to fix this, but once again it's a time consuming process and doesn't always work depending on the provider. So having the voicemails just appear in the app is a cleaner, easier process.
Verizon, please bring the FIOS services to Charlotte, NC. The benefit for the city as well as your company is undeniable! Charlotte is one of the nation's fastest growing cities and 2nd largest banking hub, as well as home to 3 universities, one of which specializing in cutting edge mechanical and electrical research innovations. Not to mention the over 750,000 people in the city alone that would be greatly appreciative of the added option for tv and internet services. The only real competition in the area is Time Warner Cable who makes no effort to improve lackluster customer service and monopolizes the vast market in the area. Please consider expansion to North Carolina Verizon!!!
Last night at 12:15 right in the middle of a good program, my DVR reboots. OK I get to miss about 5-10 min of the program. I understand at times it is required to force a reboot, but why and when? How about a message that the STB needs rebooting, and let the customer do the reboot after the program?
I am not certain there every really was a "good, old days," but it is an appealing idea: that once upon a time, human beings cared for one another's wellbeing, and lived in harmony, and if we just do things a bit differently now, life on Earth will be restored to that former pleasant state. After all, isn't that why we watch Downton Abbey?
There used to be a saying, "the customer is always right," and businesses thrived on producing quality products that worked well and lasted. But then, baser elements of human nature took over, and we entered the current age of billionaires, crass self-interest, planned obsolescence, and unequal distribution of wealth, similar to the days of the Dark Age feudal lords.
What if Verizon, a megalithic global concern, took the initiative to return to this simple, basic attitude: the customer comes first, the customer is always right, we produce quality products that work well and last?
Is there is anyone at Verizon who has the financial sense and the personal INTEGRITY to do the math and see how much farther ahead the company would be on all fronts, including its standing with shareholders?