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dmking79

Upgrade home routers with GigE ports

Status: In Progress
by dmking79 on ‎03-30-2011 08:05 AM

Since higher bandwidth/more throughput was announced this morning (3/30), it would be nice if our home routers were upgraded to include GigE (gigabit ethernet) ports so all that lovely bandwidth doesn't get bottlenecked at the router and we can actually enjoy and use what we pay for.  

Weird concept, I know

 

 

And don't make this something insanely easy for new customers to get and make it nearly impossible for current subscribers to obtain.  I know there's no incentive for you to care about people who are already signed up, but it'd be nice if you pretended to care once in a while

Status: In Progress
NoAds

No Digital Direct Marketing! Disgraceful.

Status: Acknowledged
by NoAds on ‎05-15-2013 02:41 PM

The last I checked, FiOS is a paid monthly service. Marketing your customers to advertisers is a violation of customer trust and indicates the arrogant disregard and contempt you have for customers that PAY for your service. FiOS is a product. An arguably good product that I invest considerable funds in. To SELL me to advertisers is disgraceful.

 

When a service is FREE, that service commonly finances itself via advertising revenue (think Google, Facebook etc.). When you don't pay for a product or service, YOU are the product. However I PAY for FiOS. It is completely unacceptable for Verizon to even entertain further monetizing a service that I ALREADY PAY FOR, by sharing demographical data so that I can be exploited by voracious advertisers. Disgraceful. Here are some excerpts of the email I received today:

 

"

Verizon won't share any information that identifies you personally with advertisers as part of this program.

What information are we talking about?
The program will use:

  • Your postal address
  • Certain information about your Verizon products and services (such as broadband and video service features), and
  • Interests and demographics information provided to us by other companies (such as gender, age range, sports fan, frequent diner, or pet owner)"

Postal address is not personally identifiable? Plus gender and age range?

 

"You will receive ads whether you choose to participate or not"

 

Actually, no I won't, because I know how to avoid your schemes. But's it's sad because most people do not. Being subjected to advertising and sharing of customer data for a paid service is petty and insulting.

 

"Your privacy is important."

 

Laughable.

 

I'm guessing there was no copy editing on this email as it is filled with contradictions. This program has no merit and only succeeds in violating customer trust and loyalty. You all should be ashamed. Deeply, deeply ashamed.

 

Dan

 

Full email text below:

 

Dear Valued Verizon Customer, 

Verizon participates in a program that helps advertisers provide you with online ads that may be more interesting to you.

What is Verizon's Digital Direct Marketing Program?
The program will use information about the area where you live, your Verizon products and services, and your interests and demographics to determine whether you fit into an audience an advertiser is trying to reach.

Verizon won't share any information that identifies you personally with advertisers as part of this program.

What information are we talking about?
The program will use:

  • Your postal address
  • Certain information about your Verizon products and services (such as broadband and video service features), and
  • Interests and demographics information provided to us by other companies (such as gender, age range, sports fan, frequent diner, or pet owner)


What does this mean for you?
Certain ads you'll see while browsing the Internet may be sent to you based on this information so that these ads may be of more interest. National brands and local businesses will be able to tailor their online offers, coupons, and other incentives to specific audiences.

What are my choices?
You will receive ads whether you choose to participate or not. But, under this program, the ads you see may be more relevant to you. If you do not want to participate in this program, please let us know by clicking here. Please note that you will need your User ID and Password to access the opt-out page.

How does Verizon protect my privacy?
Your privacy is important. Verizon's privacy policy describes how we collect and use data and how we protect your personal information. You can learn about Verizon's ad practiceshere.

For answers to Frequently Asked Questions, click here.

Thank you for choosing Verizon. We look forward to serving you.

Sincerely,

Your Verizon Team

 

Status: Acknowledged

Thank you for your comment. We feel this program is a valuable addition for our customers. This program provides Verizon customers with added relevancy in the ads they currently see without sharing any private information with advertisers. In fact, this program does not increase the amount of ads customers will see while browsing the Internet.

 

If you do not wish to participate in this program, you can click the link below or type the address into your web browser. You will need your Verizon Username and Password to update your preferences. https://www22.verizon.com/foryourhome/myaccount/protected/account/MyAccountGeography.aspx

 

For more details about this program you can access our FAQ page by clicking on the link below. http://www22.verizon.com/Support/Residential/Internet/fiosinternet/general+support/top+questions/que...

 

Thanks for using Idea Exchange.

nascar

Vote against an idea

Status: Acknowledged
by on ‎02-16-2012 12:16 PM

As it stands now we can only vote for an idea.  I'd like to be able to vote against the idea.  There may be an idea with 8 votes for but 20 might not like the idea so it should be a -12.

 

Please add this feature.

Status: Acknowledged
What an interesting idea! I'm not sure if it's feasible or not, but I can look into it.
rjf1028

how to stop telemarketing calls

Status: Acknowledged
by rjf1028 on ‎08-10-2012 12:20 PM

CenturyLink offers their residential customers a FREE option to have all calls intercepted with a message saying that the number they called does not accept telemarketing calls, and to remove the number from their call list. All other callers are asked to press 1, which then connects the call.

 

If CenturyLink can offer this service, why can't Verizon??? This simple tool would stop all those automated, and very annoying, telemarketing calls.

Status: Acknowledged
freakout212

Smaller Digital adapter

Status: Acknowledged
by freakout212 on ‎11-16-2013 06:41 PM

When will Verizon be offering a smaller Digital adapter? The current model Motorola DCT-700 Digital Adapter is very large and slow. When I had Comcast I had a smaller digital adapter that was quick that also had a extra IR sensor so you could mount the adapter in back. It was sooo nice. All Verizon has is this big thing. Come on Verizon MAN UP!!!!!!

Status: Acknowledged
PELOS

Digital Adapter charge

Status: Acknowledged
by PELOS on ‎04-10-2013 11:23 AM

I was noticing that Comcast gives 2 free digital adapters and after that $1.99 - $2.99 per adapter... is there a way you can consider this as well because $5.99 per digital adapter is too much.

Status: Acknowledged
fmaxwell

Block Calls Based On Community Vote

Status: Maybe Later
by fmaxwell on ‎04-10-2013 04:31 PM

Provide a means of blocking calls based on caller ID and community votes.  

 

For example, suppose I get a call from one of the lower-your-credit-card-interest-rate scams.  I should be able to flag that call after hanging up.  

 

Flagging could be done in one of two ways:

 

1.  For those who get e-mail notification of caller ID, provide a link in the message for "Report this call as fraud or scam."

2.  Provide a "star code" (e.g. *61, *92, etc.) to flag the last call as fraud/scam.

 

After enough users flag that number, calls from that number should be blocked for anyone who has enabled community-based blocking.  The fraud/scam caller should be dumped to a voice message that informs them that the Verizon subscriber has elected to block calls based on community feedback.  

 

Provide a means of requesting removal whereby the caller has to provide actual identifiation, contact information, etc.  That way, only legitimate callers, such as political campaigns, would request removal.

 

Details about how many votes, the time frame for the votes, how long the number stays on the phone-spam list, how to weight votes (e.g. Bob Smith, who continually flags numbers no one else does), etc. can be adjusted.

 

If you provided this feature, you would find a lot of very happy customers and probable no small amount of new business.

 

 

Status: Maybe Later
thanks for the suggestion. We'll consider it as we review various options for expanding call block.
RELWOB

Wireless set top box

Status: Acknowledged
by RELWOB on ‎04-14-2013 09:53 AM

Wireless set top boxes might be nice like UVerse and DirecTV have. No idea if that would even be feasible for Verizon to do, but it gets my vote.

Status: Acknowledged
Freedom to put your TV anywhere. I completely understand. I will alert the appropriate team. Thanks so much for sharing your Idea.
jayw2001

"Record EPISODE with Options"

Status: Acknowledged
by jayw2001 on ‎02-17-2013 12:10 PM

When selecting a single TV show to record from the Guide, why not have "Record Episode with Options" as a choice? If you want to record a "Series", you can choose "Record Series with Options" but you can't do the same for a single episode of a show.

 

During the baseball season, virtually every game runs over the 3 hours alloted to the game, which means the DVR either misses recording the end of the game or the viewer must individually extend the recording. This is currently done by exiting the guide, selecting " DVR", selecting "Scheduled Recordings", selecting the programmed ballgame from the list, selecting "Modify Start and End Time", extending the end time by 60 minutes, selecting "Save" and going through that process EVERY TIME a ballgame is programmed to be recorded. If "Record Episode with Options" was a choice, that recording can be easily extended in two easy steps.

 

C'mon Verizon, this one is a easy one to add. Pleeeeeease.

Status: Acknowledged
Thanks for that idea! I see what you are talking about. I will pass on the FiOS TV Team. Keep the ideas coming.
Gerald_Leighton

Discontinued FTP service substitute

Status: Acknowledged
by Gerald_Leighton on ‎07-23-2011 03:45 AM - last edited on ‎09-13-2011 02:03 PM by Admin Emeritus

I received an email that my personal webspace will no longer support FTP. The email sited "security reasons" for this removal. It is true that normal FTP is completely unencrypted and probably should be removed. It is very easy to find someone's password over FTP.

 

However, if this decision is solely above security and not about selling business plans, why not support the SSH File Transfer Protocol (SFTP) instead. It was designed to replace FTP for this very reason. SFTP can be viewed as an encrypted form of FTP. Linux and I believe Macs have SFTP support out of the box and Window users can download a SFTP client Filezilla for example.

 

I personally like to hand craft my web pages in HTML myself. I am not a fan of the site builder tool because I am a little strange and like complete control. I use Linux for this very reason. I wasn't a heavy webspace user anyway. So this isn't a great loss. However, I dislike losing something I used to have. By replacing FTP with SFTP, I and other Verizon users can create web pages in any HTML editor we wish and upload them over a secure connection with SFTP. It will be a win for everyone.

 

Thanks for reading my rant.

 

{edited for privacy}

Status: Acknowledged
prisaz

Switch to Tribune Media Service

Status: Acknowledged
by on ‎12-11-2011 07:35 AM

Switch to Tribune Media Services for your guide data. Everyone else uses it, do you think FYI and your data providers are better, or just cheaper and more profitable?

http://www.tribunemediaservices.com/about-us/clients/48190892.html

Status: Acknowledged

Last night at 12:15 right in the middle of a good program, my DVR reboots. OK I get to miss about 5-10 min of the program. I understand at times it is required to force a reboot, but why and when? How about a message that the STB needs rebooting, and let the customer do the reboot after the program?:smileymad:

Status: Under Review
not sure that was us; sometimes they do reboot on their own. If it was us please accept our apologies.

My suggestion for FIOS is to be able to have an on/off option to view the TV video/audio while in the FIOS menus. 

 

Specifically, as a new FIOS user, I find it frustrating that I can't get to the DVR without having to watch what is being broadcast in the small preview window while in the FIOS menu system. For example, yesterday I was using the DVR to record a 1:00 football game.  I came home at 2:00 and wanted to watch the game from the beginning.  However, the game was being recorded and on the active channel.  Therefore, when navigating the menus, I was forced to watch and listen to the broadcast.  Obviously, this spoiled the results.  I guess for the foreseeable future, I will have to mute the TV and cover the right side of the screen to avoid these spoilers. 

 

Am I doing something wrong, because I can't find a menu option to turn on/off the small TV preview while in the menus?  Any suggestions on how to handle sporting events, reality TV, etc. would be appreciated.

Status: Acknowledged
Since you are recording, one suggestion might be to immediately press the dvr button. This brings up the dvr menu. From there pick the currently recording show ans selct "play from the beginning. As for the sound. Hit mute. Your idea will be passed on the the appropriate team, but in the meantime this may help.

We recently switched to Fios from Xfinity and I have to say that I'm quite disappointed with the offerings for kids.  While you have the same offerings in terms of number channels available your "depth" of episodes that are offered in each channel is dismal in comparison to Xfinity. 

 

The biggest uproar in our household is that FIOS does NOT support the free Watch Disney app that allows you (with your own cable subscription credentials) to watch a variety of full episodes on Disney Junior, Disney XD and Disney Live shows.  There are 5 or 6 other cable providers that support this app- Xfinity included.  It seems like an easy way to suppliment what you lack in on demand offerings (in the Disney area anyway. 

 

PLEASE add this ASAP! 

 

 

Status: Acknowledged
Thanks so much for the input. This will be passed to the FiOS TV Programming group. Keep posting your ideas.
CRobGauth

Add Verizon to Roku

Status: Acknowledged
by Silver Contributor III on ‎01-07-2012 07:44 AM

Just got a Roku Box for Xmas. Love it and all the new types of channels I can get (especially NASA).

How about adding Verizon to it similar to the XBox? If not now, then maybe when the new IP technology comes out.

Status: Acknowledged
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If you have a new idea to share, please search before posting. Many times someone else has already posted your idea and you can just vote there instead!
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