Customers With Disabilities
  • RESIDENTIAL
  • BUSINESS

    Verizon Business Sites

  • WIRELESS
Enter New Idea

I was amazed to find out that now that the new DVRs are available and I have been a loyal customer for over 3 years, patiently waiting and signing up for the official lists to get the new DVR hardware, I win the right to pay VZ $39.99 just to use the new hardware!!! Hardware that I pay monthly for anyways!!! Why is there an upgrade fee for something that I lease? This is unbelievable that we get charged monthly (and I am sure when I upgrade, my grandfathered 12.99 will go up too) and we still have to pay for the actual upgrade? Especially those of us using 6416s which cannot take advantage of new features of the new IMG1.9 (ESata and other features).

 

VZ, can you explain this? I bet if I was a new customer, I would get the new DVR without a $39.99 fee.

Status: Acknowledged

If you have had your DVR for 3-4+ years.... then I have already acknowledged we need to see if there are other options...

 

But to many of the comments below... when you lease a car and next year or the year after they come out with a better one do you expect to get the new model for free?  And they are the same... your content purchases are separate from equipment charges by federal regulation (buying HBO doesn't subsidize your equipment).  In this comparison gas = content and the car = DVR.... 

 

So "under review" for customers that have had a box for 3-4+ years, but if you have had your DVR for less than 3 years, then "maybe later"... and I think the fee is fair (just like upgrading your leased car early).

 

New customers could get any one of the 3 available models just like an existing customers ordering a new DVR for their existing account. We have made this as fair as possible for new and existing customers. 

howarddnyc

Watch TV on an Ipad

Status: In Progress
by howarddnyc on ‎06-18-2011 09:10 PM

Time Warner and Comcast now have an Ipad app that allows their customers to watch any television program in real time on their Ipad.  Verizon Fios which is far superior to both of these cable subscribers should add this service to Verizon Fios ASAP.

Status: In Progress
dmking79

Upgrade home routers with GigE ports

Status: In Progress
by dmking79 on ‎03-30-2011 08:05 AM

Since higher bandwidth/more throughput was announced this morning (3/30), it would be nice if our home routers were upgraded to include GigE (gigabit ethernet) ports so all that lovely bandwidth doesn't get bottlenecked at the router and we can actually enjoy and use what we pay for.  

Weird concept, I know

 

 

And don't make this something insanely easy for new customers to get and make it nearly impossible for current subscribers to obtain.  I know there's no incentive for you to care about people who are already signed up, but it'd be nice if you pretended to care once in a while

Status: In Progress
nascar

Vote against an idea

Status: Acknowledged
by on ‎02-16-2012 12:16 PM

As it stands now we can only vote for an idea.  I'd like to be able to vote against the idea.  There may be an idea with 8 votes for but 20 might not like the idea so it should be a -12.

 

Please add this feature.

Status: Acknowledged
What an interesting idea! I'm not sure if it's feasible or not, but I can look into it.
Gerald_Leighton

Discontinued FTP service substitute

Status: Acknowledged
by Gerald_Leighton on ‎07-23-2011 03:45 AM - last edited on ‎09-13-2011 02:03 PM by Admin Emeritus

I received an email that my personal webspace will no longer support FTP. The email sited "security reasons" for this removal. It is true that normal FTP is completely unencrypted and probably should be removed. It is very easy to find someone's password over FTP.

 

However, if this decision is solely above security and not about selling business plans, why not support the SSH File Transfer Protocol (SFTP) instead. It was designed to replace FTP for this very reason. SFTP can be viewed as an encrypted form of FTP. Linux and I believe Macs have SFTP support out of the box and Window users can download a SFTP client Filezilla for example.

 

I personally like to hand craft my web pages in HTML myself. I am not a fan of the site builder tool because I am a little strange and like complete control. I use Linux for this very reason. I wasn't a heavy webspace user anyway. So this isn't a great loss. However, I dislike losing something I used to have. By replacing FTP with SFTP, I and other Verizon users can create web pages in any HTML editor we wish and upload them over a secure connection with SFTP. It will be a win for everyone.

 

Thanks for reading my rant.

 

{edited for privacy}

Status: Acknowledged
NYCFiosBoy

Request for Moca 2.0 for the Next Generation of Actiontec Routers

Status: Acknowledged
by NYCFiosBoy ‎01-24-2013 10:04 AM - edited ‎01-24-2013 10:19 AM

The latest router for Verizon Fios is the Actiontec MI424WR 3rd Generation Rev. I,

according to the specs, it has only Moca 1.0/1.1 capabilities with "theoretical" 175 Mbps, when actual at home tests have been at 80 mbps. You cannot get GigE (Gigabit) speeds through Rev. I Moca interface, only through "normal" cabling it can be achieved. Moca 2.0 has been released since June 15th, 2010. Right now Verizon is almost 3 years behind in Moca technology. So please make the next Actiontec router have Moca 2.0 capabilities that will more than quadruple our current Moca speeds to 400 Mbit/s and 800 Mbit/s net throughputs throughout our home network, so that you will have more loyal/satisfied customers who like to manage and enhance their own home network.

 

For those who have no idea what Moca is, it is the ability to set up an additional actiontec router where you havea coaxial wall outlet to pl...

 

This is a guide for those who want to extend their ethernet/wireless network with the current Moca 1.0/1.1 con...

 

Thank you.

 

Status: Acknowledged
Thank you so much for your idea. I will be sure to submit your suggestion to the appropriate team.
prisaz

Switch to Tribune Media Service

Status: Acknowledged
by on ‎12-11-2011 07:35 AM

Switch to Tribune Media Services for your guide data. Everyone else uses it, do you think FYI and your data providers are better, or just cheaper and more profitable?

http://www.tribunemediaservices.com/about-us/clients/48190892.html

Status: Acknowledged
rjf1028

how to stop telemarketing calls

Status: Acknowledged
by rjf1028 on ‎08-10-2012 12:20 PM

CenturyLink offers their residential customers a FREE option to have all calls intercepted with a message saying that the number they called does not accept telemarketing calls, and to remove the number from their call list. All other callers are asked to press 1, which then connects the call.

 

If CenturyLink can offer this service, why can't Verizon??? This simple tool would stop all those automated, and very annoying, telemarketing calls.

Status: Acknowledged

Currently all Verizon DVR external storage devices are "married" to a particular home DVR.  If for any reason that DVR requires replacement, the only way to preserve content stored on the external device is to make real-time hard copies to another device such as a DVD or Blu-Ray recorder.  Judging from the many forum posts on this subject, users are not happy with this situation.

 

Recently I learned from another forum member that this situation was addressed by Dish in the following manner.  Originally Dish external drives were married to a particular DVR.  According to information in the forums, Dish later "divorced" the external drive from the DVR and "re-married" it to the user's account.  This means the external drive can be used to play recorded content on any DVR properly registered with the account, including replacement devices.

 

This seems like a solution worth investigating, particularly since Verizon has promised to release an entirely new system called Verizon Media Server.  Why not include this feature from the start?.

Status: Accepted
Thanks for the alert. I have passed this to the proper team within verizon.

Last night at 12:15 right in the middle of a good program, my DVR reboots. OK I get to miss about 5-10 min of the program. I understand at times it is required to force a reboot, but why and when? How about a message that the STB needs rebooting, and let the customer do the reboot after the program?:smileymad:

Status: Under Review
not sure that was us; sometimes they do reboot on their own. If it was us please accept our apologies.
CRobGauth

Add Verizon to Roku

Status: Acknowledged
by Silver Contributor III on ‎01-07-2012 07:44 AM

Just got a Roku Box for Xmas. Love it and all the new types of channels I can get (especially NASA).

How about adding Verizon to it similar to the XBox? If not now, then maybe when the new IP technology comes out.

Status: Acknowledged

Allow users to specify the time a recording can be extended with more flexible options from standard increments.  Sometimes I need to extend a recording just 1 minute instead of 5 minutes because a lot of shows get cut off at the very end.  That way it won't interfere with the next recording as much.  Dish Network had this feature a long time ago and I really enjoyed it.

Status: Acknowledged

I do not understand why Verizon refuses to offer existing customers the same good deals they offer to new customers when it's time for existing customers to renew their contracts.  Since this is the case, I plan to get rid of FiOS TV and FiOS home phone services and only have internet.

Status: Maybe Later
The deeper discount for new customers is primarily intended to compensate for the effort involved with switching from another provider... installation, etc...
mac122383

Single website for all Online TV viewing

Status: New Idea
by mac122383 on ‎10-29-2011 10:58 PM

As it is right now, if I want to watch HBO content online, I have to go to hbogo.com and login with my verizon credentials. If I want to then watch a TBS show, I have to go to tbs.com and login. Then if I want to watch cinemax, TNT, comedy central, etc., I have to go through the same process.  Having to visit multiple sites with repeated logins is annoying.

 

Verizon should create a site that acts as a TV portal where we can log in once and then access any available content from all participating networks.  Comcast already has this in place with their XFinity portal.  This would be appreciated, thanks.

prisaz

Would it be possible to offer the latest wireless N router with an upgrade fee or purchase?

Status: Acknowledged
by on ‎12-17-2011 09:20 AM - last edited on ‎12-17-2011 03:24 PM by Moderator

I know many have wanted wireless N for their home network use, but Verizon continues the policy that they only support wireless at the WAN speed provided to the customer. Even then it is not guaranteed do to so many factors. A path to the latest gigabit and wireless N router would be nice for customers that don't have 150/35. Even if no one chooses to pay, it would provide an option.

 

Would it be possible for Verizon to offer the latest wireless N router with an upgrade fee? To perhaps split the cost or cover the entire cost? This could perhaps cause more issues than it is worth, but would also allow customers that do not have 150/35, to get the latest router available. Many customers have just added hardware to the Actiontec to get faster wireless speeds, but many have just continued to complain, and would probably complain more if you offered it with a fee. It would provide options for those who want it. I thought I will throw this out here, but will also post it as an idea if it has already not been done. It may be a duplicate idea, but I do not believe the idea has been posted with an offer to pay.:smileywink:

 

 

Status: Acknowledged
Idea Statuses
Have an Idea?
If you have a new idea to share, please search before posting. Many times someone else has already posted your idea and you can just vote there instead!
Have an Idea?
If you have a new idea to share, please search before posting. Many times someone else has already posted your idea and you can just vote there instead!
Idea Statuses
 

Account & Services

  • Pay Bill
  • Add/Change Services
  • Manage My Rewards+
  • Renew Your Contract
  • Manage Services
  • Visual 411

Email, News & TV

  • Check Email
  • Announcements

Support Tools