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Enter New Idea
etkastor

Make a program to optin for beta test

Status: Acknowledged
by etkastor on ‎08-29-2014 09:34 PM

Make a program for customers to optin for beta test for new products(router/setopboxes/ont) and services(TV/internet spped/Ponne Features). I would love to test new items before they realesed

Status: Acknowledged

ADD C-SPAN TO 'TV NETWORKS' THAT CAN BE WATCHED ONLINE

 

I switched to Verizon ONLY because you carry all C-Span TV channels.

 

You show a lot of silly-named networks, but C-SPAN IS MISSING.

 

PLEASE ADD C-SPAN AS A 'TV NETWORK' THAT CAN BE WATCHED ONLINE.

 

THANK YOU.

 

Status: Acknowledged
Baldwin

5ghz Router

Status: Acknowledged
by Baldwin on ‎08-01-2014 10:37 AM
Need to have a 5ghz router option!

Additional Ideas: Specific IP badwidth management and targeted wifi 'wormholes' to maintain a strong consistent signal to electronics opposed to a simple degrading radial degree.

I just submitted this to verizon who directed me here:

Verizon should make a page dedicated to where people can show off their Internet speed they are getting at their house with FIOS. Would help promote why to choose verizon over competitors..maybe.

I pay for 75mbps and I'm actually getting 75mbps now I used a new router and ran into my Verizon router. The Verizon issued router can only get as high as 50mbps download using a 2.4ghz wifi channel but consistently is around 35mbps download via wifi. According to Verizon Tech, the only way to get the full 75mbps that we pay for is to have a hardwire to the router. In attempts to regain the huge loss of mbps over wifi, I hooked up a Netgear N600 basic 2.4/5ghz router to my FiOS router and thereafter i did consistently get 50mbps on 2.4ghz via wifi...then when I switched it to the 5ghz channel my wifi speed skyrocketed to consist 75mbps download and 35mbps upload.

Verizon may want to give customers an upgrade router option so they can obtain the speed they are paying for. Pretty simple actually...Only a small production cost increase, which just like anything else these days, we are charged for the "upgraded option". resulting in nothing but increased customer satisfaction and increases profits.

For most non-tech customers, providing this will induce a perceived increased internet speed for same price increasing customer happiness and referrals. It's a win/win senario for everyone...you just have to give a little to gain a lot.

FORMULA :-)
Happy Customers = Better Reviews = Increased Marketshare = More Money.
Status: Acknowledged
sbd1965

VMS 1100 Expanability

Status: Acknowledged
by sbd1965 on ‎06-01-2014 01:16 AM

WHY...would you create a nearly perfect device and not make it expandable?  I'd literally get two of the devices Monday (the service has been offered to me), but doing so would reduce my current recording capacity, which is now augmented by an eSATA 3TB drive.  

 

Are there plans to activate the eSATA port(s)?  If so, when? I'd consider going a couple months without it, but in the long-term, what's the point to having TWELVE tuners, but diminished storage capabilities.  I just don't get who would have made such a decision.  It makes absolutely no sense to offer such an advanced device and then cripple it for the folks who would be your target audience.

 

I, for one, will stick with my two tuner DVR that allows me to set and manage my storage needs.  Such a shame.

 

Scott

Status: Acknowledged
velvmex

DVR

Status: Acknowledged
by velvmex on ‎07-31-2014 09:05 PM

You ask us to choose an idea category, but you do not have the DVR or fast forward feature in your list!!

 

?  This idea exchange requires at least one idea category for each idea.  What the heck is this response????? I will have to pick another category just so this can go through? !

 

When you fast forward through a commerical and stop at the point that you "think " the commercial is over, you inevitably go past it and into the show.  Then you have to reverse to not miss a part of the show.  In Florida, the company "Brighthouse"  has a feature that works much better!  You fast forward until your show reappears and stop...it then back tracks to the end of the commercial ! You never have to go back and forth to get to the right spot, OR watch more of the commercial than you want to!  After all, isn't that the purpose of a fast forward feature on a DVR?????  I am sure this is no major adjustment for FIOS and it's technology capacity!  So, what do you think?

Status: Acknowledged
Please make In-Home Agent available as an app for the iPad, iPhone, and any other device as I am in need of assistive devices and besides I guarantee many of your other customers would appreciate it as well!
Status: Acknowledged

Dear Fios TV development team,

 

I was probably one of the first Customers in the MD area to order the new Fios Quantum tv box, and it is all working great but it has one major drawback that I think should not be too hard to resolve. With my sic tuner now, the whole family can record all their shows and watch wherever they are in the house but what we are finding is after just a few days of recording, the clutter is getting to us. In a house with 4 people and each with different taste of shows you can imagine how it can be hard to pinpoint your particular show from a list of 20 + shows, So, I think it would be a good Ideas if the Fios development team would create s way for us to create our own folders where we keep shows that are of interest to us. for example: we would each have a folder name for each member of the family and when we are setting our recording we get to choose the folder where we want the show saved. What do you think?

Status: Acknowledged

 

Can you have more internet speed testing locations since the closes is in Los Angals which is like 4 houers away. It is better if there was placed closer such as Riverside, CA so that when testing it would not have to send the info as far. Also this would help reduce sever load as well so that there is not too much stress on one location. Please see if they can do this soon so I can haver better accuracy in results.

Status: Acknowledged
AngryBlackMan

DVR Functionality

Status: Acknowledged
by AngryBlackMan on ‎06-04-2014 09:49 AM

First off, please DO NOT "ACKNOWLEDGE" this suggestion. Instead, please actually (at least) reply to this problem directly. An acknowledgement is as useless to me as windows asking "would you like to send us an error report".

 

installed a dvr expander to my set top box. everything was great until i noticed the default storage location changed to the expander. At the time, this didn't appear to be any sort of issue.

 

That is, untl the hard drive in my expander started making all kinds of unwanted, frustrating, deafening, loud noises as it churned and churned away at saving the live recording buffer (primarily).

 

I realize that the noise of the hard drive is not directly the fault of verizon. I get this. I'm a computer professional and understand where the boundaries lie.

 

However, there is a simple fix which would address the problem and give your customers more control and make everyone as happy as a clam.

 

So:

 

Please have the software guys make it so that when the DVR detects an external hard drive, you are given the following new options for recording:

 

  • the choice of what medium (internal or external) by default to save new recordings to
  • a choice of where (int/ext) to save the live tv recording buffer
  • user selected option of changing the length of the live tv buffer (i'd prefer a 3 hour buffer instead of 1)
  • the ability to move recordings between mediums (in the same way that i can move stuff of my dvr into your cloud)

For the love of jeff, please neither ignore nor just "acknowledge" this post. please respond!

Status: Acknowledged
kim1

Inprovments to intnet speed and qulity

Status: Acknowledged
by kim1 on ‎07-22-2014 12:58 AM

I hear that upload speeds are now going to be matched with download speeds however I think you could do things better such as making a 25mbps as the lowest tear on internet speed and make a 750mbps speed avalible as well as a add on opetions for hier uplaad speeds if the user needs more upload bandwith then download bandwith. Also can you please stat work on a 802.11 ac wifi router capable of supporting 1gbps on wifi and more than 4 enthernet ports.

Status: Acknowledged

I've been using FIOS servicves for well over a decade, and up until recently have been really happy with you..  But the fact is that it is insanely idiotic, stupid, ironic and perhaps ludicrous that you have a "Mobile App" actually called the FiOS Mobile app, which ONLY WORKS when connected to the FiOS Router!! The one place you don't need a mobile app is the ONLY place you can use it.. 

  

I mean if that's your logic, I may as well call XFINITY or DISH.. Much as I truly hate to say it, their DVR service and Mobile apps excel where you guys #FAIL Record more than 2 shows, watch shows or DVR anywhere etc..  

 

Further, I think the My FiOS app used to have the TV Listings and DVR Control but now it doesn't (hmm the app that lets you pay Verizon works anywhere.. the app that makes Verizon no money? only usable on a FiOS WiFi network.. 

 

Shame on you Verizon!!! 

 

When you introduced FTTP you promised us the future.. Yet it's the traditional Cable or Satellite companies who are excelling and giving customers what FiOS should already have!! I pay a fortune (just for Data & TV service) yet really not seeing where all my $$ is going..

Status: Acknowledged

Currently all Verizon DVR external storage devices are "married" to a particular home DVR.  If for any reason that DVR requires replacement, the only way to preserve content stored on the external device is to make real-time hard copies to another device such as a DVD or Blu-Ray recorder.  Judging from the many forum posts on this subject, users are not happy with this situation.

 

Recently I learned from another forum member that this situation was addressed by Dish in the following manner.  Originally Dish external drives were married to a particular DVR.  According to information in the forums, Dish later "divorced" the external drive from the DVR and "re-married" it to the user's account.  This means the external drive can be used to play recorded content on any DVR properly registered with the account, including replacement devices.

 

This seems like a solution worth investigating, particularly since Verizon has promised to release an entirely new system called Verizon Media Server.  Why not include this feature from the start?.

Status: Accepted
Thanks for the alert. I have passed this to the proper team within verizon.
Why in 2014 do we still only have PIP where we can only use a coaxial or RCA connection?? We need a second HDMI input so we can use it! It's like providing a tape player that says "insert cd here" in today's cars!
Status: Acknowledged
howarddnyc

Watch TV on an Ipad

Status: In Progress
by howarddnyc on ‎06-18-2011 09:10 PM

Time Warner and Comcast now have an Ipad app that allows their customers to watch any television program in real time on their Ipad.  Verizon Fios which is far superior to both of these cable subscribers should add this service to Verizon Fios ASAP.

Status: In Progress

I was amazed to find out that now that the new DVRs are available and I have been a loyal customer for over 3 years, patiently waiting and signing up for the official lists to get the new DVR hardware, I win the right to pay VZ $39.99 just to use the new hardware!!! Hardware that I pay monthly for anyways!!! Why is there an upgrade fee for something that I lease? This is unbelievable that we get charged monthly (and I am sure when I upgrade, my grandfathered 12.99 will go up too) and we still have to pay for the actual upgrade? Especially those of us using 6416s which cannot take advantage of new features of the new IMG1.9 (ESata and other features).

 

VZ, can you explain this? I bet if I was a new customer, I would get the new DVR without a $39.99 fee.

Status: Acknowledged

If you have had your DVR for 3-4+ years.... then I have already acknowledged we need to see if there are other options...

 

But to many of the comments below... when you lease a car and next year or the year after they come out with a better one do you expect to get the new model for free?  And they are the same... your content purchases are separate from equipment charges by federal regulation (buying HBO doesn't subsidize your equipment).  In this comparison gas = content and the car = DVR.... 

 

So "under review" for customers that have had a box for 3-4+ years, but if you have had your DVR for less than 3 years, then "maybe later"... and I think the fee is fair (just like upgrading your leased car early).

 

New customers could get any one of the 3 available models just like an existing customers ordering a new DVR for their existing account. We have made this as fair as possible for new and existing customers. 

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