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kim1

Inprovments to intnet speed and qulity

Status: Acknowledged
by kim1 on ‎07-22-2014 12:58 AM

I hear that upload speeds are now going to be matched with download speeds however I think you could do things better such as making a 25mbps as the lowest tear on internet speed and make a 750mbps speed avalible as well as a add on opetions for hier uplaad speeds if the user needs more upload bandwith then download bandwith. Also can you please stat work on a 802.11 ac wifi router capable of supporting 1gbps on wifi and more than 4 enthernet ports.

Status: Acknowledged
Please make In-Home Agent available as an app for the iPad, iPhone, and any other device as I am in need of assistive devices and besides I guarantee many of your other customers would appreciate it as well!
Status: Acknowledged
sbd1965

VMS 1100 Expanability

Status: Acknowledged
by sbd1965 on ‎06-01-2014 01:16 AM

WHY...would you create a nearly perfect device and not make it expandable?  I'd literally get two of the devices Monday (the service has been offered to me), but doing so would reduce my current recording capacity, which is now augmented by an eSATA 3TB drive.  

 

Are there plans to activate the eSATA port(s)?  If so, when? I'd consider going a couple months without it, but in the long-term, what's the point to having TWELVE tuners, but diminished storage capabilities.  I just don't get who would have made such a decision.  It makes absolutely no sense to offer such an advanced device and then cripple it for the folks who would be your target audience.

 

I, for one, will stick with my two tuner DVR that allows me to set and manage my storage needs.  Such a shame.

 

Scott

Status: Acknowledged

Dear Fios TV development team,

 

I was probably one of the first Customers in the MD area to order the new Fios Quantum tv box, and it is all working great but it has one major drawback that I think should not be too hard to resolve. With my sic tuner now, the whole family can record all their shows and watch wherever they are in the house but what we are finding is after just a few days of recording, the clutter is getting to us. In a house with 4 people and each with different taste of shows you can imagine how it can be hard to pinpoint your particular show from a list of 20 + shows, So, I think it would be a good Ideas if the Fios development team would create s way for us to create our own folders where we keep shows that are of interest to us. for example: we would each have a folder name for each member of the family and when we are setting our recording we get to choose the folder where we want the show saved. What do you think?

Status: Acknowledged
AngryBlackMan

DVR Functionality

Status: Acknowledged
by AngryBlackMan on ‎06-04-2014 09:49 AM

First off, please DO NOT "ACKNOWLEDGE" this suggestion. Instead, please actually (at least) reply to this problem directly. An acknowledgement is as useless to me as windows asking "would you like to send us an error report".

 

installed a dvr expander to my set top box. everything was great until i noticed the default storage location changed to the expander. At the time, this didn't appear to be any sort of issue.

 

That is, untl the hard drive in my expander started making all kinds of unwanted, frustrating, deafening, loud noises as it churned and churned away at saving the live recording buffer (primarily).

 

I realize that the noise of the hard drive is not directly the fault of verizon. I get this. I'm a computer professional and understand where the boundaries lie.

 

However, there is a simple fix which would address the problem and give your customers more control and make everyone as happy as a clam.

 

So:

 

Please have the software guys make it so that when the DVR detects an external hard drive, you are given the following new options for recording:

 

  • the choice of what medium (internal or external) by default to save new recordings to
  • a choice of where (int/ext) to save the live tv recording buffer
  • user selected option of changing the length of the live tv buffer (i'd prefer a 3 hour buffer instead of 1)
  • the ability to move recordings between mediums (in the same way that i can move stuff of my dvr into your cloud)

For the love of jeff, please neither ignore nor just "acknowledge" this post. please respond!

Status: Acknowledged
kim1

Add more intenet speed opetions

Status: Acknowledged
by kim1 on ‎06-17-2014 03:11 PM

Love your intent servus bothfor those who want to update to a hier speed but do not need a whole lot of a speed boost terer needs to be some between opetions for us so that there is a have way point between the current plans so we can increase our speed but not having to pay too much extra. Please add a 100/50 ,200/75,300/100,500/200,750/300 speeds to you opetions and replace the 300/65 opetion with a 300/100 plan so the upload speed shows some difrent in speed and not kep the same as the lower price upbove it. I would also as new plans are added to automacy lower the pricies for the ecisitng plans so that it is more competive and more fair to your users. I would like to evently see a 1gbps upload and download speeds to be made avaluble in the next 2-3 years or less so that there are better opetions avalible to us. ALso Verizon needs to get a 802.11 ac wifi router made avaluble as a home network upgrade opetion so that everyone can take advantage of there devises that hae the ac wifi on it. SInce I did hear there is a new wirless standad in the works that could be coming our in the next 3 yeas and it would be helpful to at least get the ac one out sometime this year.

Status: Acknowledged

I've been using FIOS servicves for well over a decade, and up until recently have been really happy with you..  But the fact is that it is insanely idiotic, stupid, ironic and perhaps ludicrous that you have a "Mobile App" actually called the FiOS Mobile app, which ONLY WORKS when connected to the FiOS Router!! The one place you don't need a mobile app is the ONLY place you can use it.. 

  

I mean if that's your logic, I may as well call XFINITY or DISH.. Much as I truly hate to say it, their DVR service and Mobile apps excel where you guys #FAIL Record more than 2 shows, watch shows or DVR anywhere etc..  

 

Further, I think the My FiOS app used to have the TV Listings and DVR Control but now it doesn't (hmm the app that lets you pay Verizon works anywhere.. the app that makes Verizon no money? only usable on a FiOS WiFi network.. 

 

Shame on you Verizon!!! 

 

When you introduced FTTP you promised us the future.. Yet it's the traditional Cable or Satellite companies who are excelling and giving customers what FiOS should already have!! I pay a fortune (just for Data & TV service) yet really not seeing where all my $$ is going..

Status: Acknowledged

However much I despise Comcast [after too many years under their thumb while they were the sole cable/broadband provider in the area] I am envious of the voice command features. In particular the ability to speak a channel name and it comes up. I'm sick & tired of having to try remember the numbers of Science, BBC America, the several PBS stations, SyFy, Lifetime, etc. Usually I just wind up scrubbing through the schedule to find the channel I'm looking for and slogging through that huge block of sports stations we do not have any use for makes it even worse. 

 

How about enabling the USB port on the DVR [limited to standard Human Interface options] so we could plug in a small wireless keyboard? It would be far less frustrating than the current hunt & peck way we have to enter text to search on - especially when the DVR decides to be unresponsive for ten seconds then fire off all your queued up button mashes at once.

Status: Acknowledged

Currently all Verizon DVR external storage devices are "married" to a particular home DVR.  If for any reason that DVR requires replacement, the only way to preserve content stored on the external device is to make real-time hard copies to another device such as a DVD or Blu-Ray recorder.  Judging from the many forum posts on this subject, users are not happy with this situation.

 

Recently I learned from another forum member that this situation was addressed by Dish in the following manner.  Originally Dish external drives were married to a particular DVR.  According to information in the forums, Dish later "divorced" the external drive from the DVR and "re-married" it to the user's account.  This means the external drive can be used to play recorded content on any DVR properly registered with the account, including replacement devices.

 

This seems like a solution worth investigating, particularly since Verizon has promised to release an entirely new system called Verizon Media Server.  Why not include this feature from the start?.

Status: Accepted
Thanks for the alert. I have passed this to the proper team within verizon.
howarddnyc

Watch TV on an Ipad

Status: In Progress
by howarddnyc on ‎06-18-2011 09:10 PM

Time Warner and Comcast now have an Ipad app that allows their customers to watch any television program in real time on their Ipad.  Verizon Fios which is far superior to both of these cable subscribers should add this service to Verizon Fios ASAP.

Status: In Progress
NYCFiosBoy

Request for Moca 2.0 for the Next Generation of Actiontec Routers

Status: Acknowledged
by NYCFiosBoy ‎01-24-2013 10:04 AM - edited ‎01-24-2013 10:19 AM

The latest router for Verizon Fios is the Actiontec MI424WR 3rd Generation Rev. I,

according to the specs, it has only Moca 1.0/1.1 capabilities with "theoretical" 175 Mbps, when actual at home tests have been at 80 mbps. You cannot get GigE (Gigabit) speeds through Rev. I Moca interface, only through "normal" cabling it can be achieved. Moca 2.0 has been released since June 15th, 2010. Right now Verizon is almost 3 years behind in Moca technology. So please make the next Actiontec router have Moca 2.0 capabilities that will more than quadruple our current Moca speeds to 400 Mbit/s and 800 Mbit/s net throughputs throughout our home network, so that you will have more loyal/satisfied customers who like to manage and enhance their own home network.

 

For those who have no idea what Moca is, it is the ability to set up an additional actiontec router where you havea coaxial wall outlet to pl...

 

This is a guide for those who want to extend their ethernet/wireless network with the current Moca 1.0/1.1 con...

 

Thank you.

 

Status: Acknowledged
Thank you so much for your idea. I will be sure to submit your suggestion to the appropriate team.

I was amazed to find out that now that the new DVRs are available and I have been a loyal customer for over 3 years, patiently waiting and signing up for the official lists to get the new DVR hardware, I win the right to pay VZ $39.99 just to use the new hardware!!! Hardware that I pay monthly for anyways!!! Why is there an upgrade fee for something that I lease? This is unbelievable that we get charged monthly (and I am sure when I upgrade, my grandfathered 12.99 will go up too) and we still have to pay for the actual upgrade? Especially those of us using 6416s which cannot take advantage of new features of the new IMG1.9 (ESata and other features).

 

VZ, can you explain this? I bet if I was a new customer, I would get the new DVR without a $39.99 fee.

Status: Acknowledged

If you have had your DVR for 3-4+ years.... then I have already acknowledged we need to see if there are other options...

 

But to many of the comments below... when you lease a car and next year or the year after they come out with a better one do you expect to get the new model for free?  And they are the same... your content purchases are separate from equipment charges by federal regulation (buying HBO doesn't subsidize your equipment).  In this comparison gas = content and the car = DVR.... 

 

So "under review" for customers that have had a box for 3-4+ years, but if you have had your DVR for less than 3 years, then "maybe later"... and I think the fee is fair (just like upgrading your leased car early).

 

New customers could get any one of the 3 available models just like an existing customers ordering a new DVR for their existing account. We have made this as fair as possible for new and existing customers. 

kim1

Bring verizon users a 802.11 ac wifi router

Status: Acknowledged
by kim1 on ‎10-04-2013 07:32 PM

Can you get your enginers to come ut with a 802.11 ac wifi router and use the linysis brand sicne the curent ones are just junk. This would allow us to have other items such as powerline adapters and wifi range expanshion kits of the same brand allowing us to expand out netwrok as needed which would help alot so we are not having to put holes in walls to run netwrok wiring to expand the network or dealing with a 3rd part equipment that may or may not work.

Status: Acknowledged
dmking79

Upgrade home routers with GigE ports

Status: In Progress
by dmking79 on ‎03-30-2011 08:05 AM

Since higher bandwidth/more throughput was announced this morning (3/30), it would be nice if our home routers were upgraded to include GigE (gigabit ethernet) ports so all that lovely bandwidth doesn't get bottlenecked at the router and we can actually enjoy and use what we pay for.  

Weird concept, I know

 

 

And don't make this something insanely easy for new customers to get and make it nearly impossible for current subscribers to obtain.  I know there's no incentive for you to care about people who are already signed up, but it'd be nice if you pretended to care once in a while

Status: In Progress
NoAds

No Digital Direct Marketing! Disgraceful.

Status: Acknowledged
by NoAds on ‎05-15-2013 02:41 PM

The last I checked, FiOS is a paid monthly service. Marketing your customers to advertisers is a violation of customer trust and indicates the arrogant disregard and contempt you have for customers that PAY for your service. FiOS is a product. An arguably good product that I invest considerable funds in. To SELL me to advertisers is disgraceful.

 

When a service is FREE, that service commonly finances itself via advertising revenue (think Google, Facebook etc.). When you don't pay for a product or service, YOU are the product. However I PAY for FiOS. It is completely unacceptable for Verizon to even entertain further monetizing a service that I ALREADY PAY FOR, by sharing demographical data so that I can be exploited by voracious advertisers. Disgraceful. Here are some excerpts of the email I received today:

 

"

Verizon won't share any information that identifies you personally with advertisers as part of this program.

What information are we talking about?
The program will use:

  • Your postal address
  • Certain information about your Verizon products and services (such as broadband and video service features), and
  • Interests and demographics information provided to us by other companies (such as gender, age range, sports fan, frequent diner, or pet owner)"

Postal address is not personally identifiable? Plus gender and age range?

 

"You will receive ads whether you choose to participate or not"

 

Actually, no I won't, because I know how to avoid your schemes. But's it's sad because most people do not. Being subjected to advertising and sharing of customer data for a paid service is petty and insulting.

 

"Your privacy is important."

 

Laughable.

 

I'm guessing there was no copy editing on this email as it is filled with contradictions. This program has no merit and only succeeds in violating customer trust and loyalty. You all should be ashamed. Deeply, deeply ashamed.

 

Dan

 

Full email text below:

 

Dear Valued Verizon Customer, 

Verizon participates in a program that helps advertisers provide you with online ads that may be more interesting to you.

What is Verizon's Digital Direct Marketing Program?
The program will use information about the area where you live, your Verizon products and services, and your interests and demographics to determine whether you fit into an audience an advertiser is trying to reach.

Verizon won't share any information that identifies you personally with advertisers as part of this program.

What information are we talking about?
The program will use:

  • Your postal address
  • Certain information about your Verizon products and services (such as broadband and video service features), and
  • Interests and demographics information provided to us by other companies (such as gender, age range, sports fan, frequent diner, or pet owner)


What does this mean for you?
Certain ads you'll see while browsing the Internet may be sent to you based on this information so that these ads may be of more interest. National brands and local businesses will be able to tailor their online offers, coupons, and other incentives to specific audiences.

What are my choices?
You will receive ads whether you choose to participate or not. But, under this program, the ads you see may be more relevant to you. If you do not want to participate in this program, please let us know by clicking here. Please note that you will need your User ID and Password to access the opt-out page.

How does Verizon protect my privacy?
Your privacy is important. Verizon's privacy policy describes how we collect and use data and how we protect your personal information. You can learn about Verizon's ad practiceshere.

For answers to Frequently Asked Questions, click here.

Thank you for choosing Verizon. We look forward to serving you.

Sincerely,

Your Verizon Team

 

Status: Acknowledged

Thank you for your comment. We feel this program is a valuable addition for our customers. This program provides Verizon customers with added relevancy in the ads they currently see without sharing any private information with advertisers. In fact, this program does not increase the amount of ads customers will see while browsing the Internet.

 

If you do not wish to participate in this program, you can click the link below or type the address into your web browser. You will need your Verizon Username and Password to update your preferences. https://www22.verizon.com/foryourhome/myaccount/protected/account/MyAccountGeography.aspx

 

For more details about this program you can access our FAQ page by clicking on the link below. http://www22.verizon.com/Support/Residential/Internet/fiosinternet/general+support/top+questions/que...

 

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