Customers With Disabilities
Enter New Idea

However much I despise Comcast [after too many years under their thumb while they were the sole cable/broadband provider in the area] I am envious of the voice command features. In particular the ability to speak a channel name and it comes up. I'm sick & tired of having to try remember the numbers of Science, BBC America, the several PBS stations, SyFy, Lifetime, etc. Usually I just wind up scrubbing through the schedule to find the channel I'm looking for and slogging through that huge block of sports stations we do not have any use for makes it even worse. 


How about enabling the USB port on the DVR [limited to standard Human Interface options] so we could plug in a small wireless keyboard? It would be far less frustrating than the current hunt & peck way we have to enter text to search on - especially when the DVR decides to be unresponsive for ten seconds then fire off all your queued up button mashes at once.

Status: Acknowledged

I've been using FIOS servicves for well over a decade, and up until recently have been really happy with you..  But the fact is that it is insanely idiotic, stupid, ironic and perhaps ludicrous that you have a "Mobile App" actually called the FiOS Mobile app, which ONLY WORKS when connected to the FiOS Router!! The one place you don't need a mobile app is the ONLY place you can use it.. 


I mean if that's your logic, I may as well call XFINITY or DISH.. Much as I truly hate to say it, their DVR service and Mobile apps excel where you guys #FAIL Record more than 2 shows, watch shows or DVR anywhere etc..  


Further, I think the My FiOS app used to have the TV Listings and DVR Control but now it doesn't (hmm the app that lets you pay Verizon works anywhere.. the app that makes Verizon no money? only usable on a FiOS WiFi network.. 


Shame on you Verizon!!! 


When you introduced FTTP you promised us the future.. Yet it's the traditional Cable or Satellite companies who are excelling and giving customers what FiOS should already have!! I pay a fortune (just for Data & TV service) yet really not seeing where all my $$ is going..

Status: Acknowledged

Outdoor wirless acess points

Status: Acknowledged
by kim1 on ‎03-23-2014 01:25 PM

Can you start working on a desing for a verizon fios outdoor acecess router for outside use such as for padio areas where wirless singal may be needed but a outdoor unit needs to be made to handle weather fluctiowashions wind, and rain. I would like to see such a union be avalible so i can expand my netwokr in more places so that fios users can have veru strong signals throught ther home and back yards.

Status: Acknowledged

Currently all Verizon DVR external storage devices are "married" to a particular home DVR.  If for any reason that DVR requires replacement, the only way to preserve content stored on the external device is to make real-time hard copies to another device such as a DVD or Blu-Ray recorder.  Judging from the many forum posts on this subject, users are not happy with this situation.


Recently I learned from another forum member that this situation was addressed by Dish in the following manner.  Originally Dish external drives were married to a particular DVR.  According to information in the forums, Dish later "divorced" the external drive from the DVR and "re-married" it to the user's account.  This means the external drive can be used to play recorded content on any DVR properly registered with the account, including replacement devices.


This seems like a solution worth investigating, particularly since Verizon has promised to release an entirely new system called Verizon Media Server.  Why not include this feature from the start?.

Status: Accepted
Thanks for the alert. I have passed this to the proper team within verizon.

Bring verizon users a 802.11 ac wifi router

Status: Acknowledged
by kim1 on ‎10-04-2013 07:32 PM

Can you get your enginers to come ut with a 802.11 ac wifi router and use the linysis brand sicne the curent ones are just junk. This would allow us to have other items such as powerline adapters and wifi range expanshion kits of the same brand allowing us to expand out netwrok as needed which would help alot so we are not having to put holes in walls to run netwrok wiring to expand the network or dealing with a 3rd part equipment that may or may not work.

Status: Acknowledged

Request for Moca 2.0 for the Next Generation of Actiontec Routers

Status: Acknowledged
by NYCFiosBoy ‎01-24-2013 10:04 AM - edited ‎01-24-2013 10:19 AM

The latest router for Verizon Fios is the Actiontec MI424WR 3rd Generation Rev. I,

according to the specs, it has only Moca 1.0/1.1 capabilities with "theoretical" 175 Mbps, when actual at home tests have been at 80 mbps. You cannot get GigE (Gigabit) speeds through Rev. I Moca interface, only through "normal" cabling it can be achieved. Moca 2.0 has been released since June 15th, 2010. Right now Verizon is almost 3 years behind in Moca technology. So please make the next Actiontec router have Moca 2.0 capabilities that will more than quadruple our current Moca speeds to 400 Mbit/s and 800 Mbit/s net throughputs throughout our home network, so that you will have more loyal/satisfied customers who like to manage and enhance their own home network.


For those who have no idea what Moca is, it is the ability to set up an additional actiontec router where you havea coaxial wall outlet to pl...


This is a guide for those who want to extend their ethernet/wireless network with the current Moca 1.0/1.1 con...


Thank you.


Status: Acknowledged
Thank you so much for your idea. I will be sure to submit your suggestion to the appropriate team.

Watch TV on an Ipad

Status: In Progress
by howarddnyc on ‎06-18-2011 09:10 PM

Time Warner and Comcast now have an Ipad app that allows their customers to watch any television program in real time on their Ipad.  Verizon Fios which is far superior to both of these cable subscribers should add this service to Verizon Fios ASAP.

Status: In Progress

Smaller Digital adapter

Status: Acknowledged
by freakout212 on ‎11-16-2013 06:41 PM

When will Verizon be offering a smaller Digital adapter? The current model Motorola DCT-700 Digital Adapter is very large and slow. When I had Comcast I had a smaller digital adapter that was quick that also had a extra IR sensor so you could mount the adapter in back. It was sooo nice. All Verizon has is this big thing. Come on Verizon MAN UP!!!!!!

Status: Acknowledged

I was amazed to find out that now that the new DVRs are available and I have been a loyal customer for over 3 years, patiently waiting and signing up for the official lists to get the new DVR hardware, I win the right to pay VZ $39.99 just to use the new hardware!!! Hardware that I pay monthly for anyways!!! Why is there an upgrade fee for something that I lease? This is unbelievable that we get charged monthly (and I am sure when I upgrade, my grandfathered 12.99 will go up too) and we still have to pay for the actual upgrade? Especially those of us using 6416s which cannot take advantage of new features of the new IMG1.9 (ESata and other features).


VZ, can you explain this? I bet if I was a new customer, I would get the new DVR without a $39.99 fee.

Status: Acknowledged

If you have had your DVR for 3-4+ years.... then I have already acknowledged we need to see if there are other options...


But to many of the comments below... when you lease a car and next year or the year after they come out with a better one do you expect to get the new model for free?  And they are the same... your content purchases are separate from equipment charges by federal regulation (buying HBO doesn't subsidize your equipment).  In this comparison gas = content and the car = DVR.... 


So "under review" for customers that have had a box for 3-4+ years, but if you have had your DVR for less than 3 years, then "maybe later"... and I think the fee is fair (just like upgrading your leased car early).


New customers could get any one of the 3 available models just like an existing customers ordering a new DVR for their existing account. We have made this as fair as possible for new and existing customers. 


Upgrade home routers with GigE ports

Status: In Progress
by dmking79 on ‎03-30-2011 08:05 AM

Since higher bandwidth/more throughput was announced this morning (3/30), it would be nice if our home routers were upgraded to include GigE (gigabit ethernet) ports so all that lovely bandwidth doesn't get bottlenecked at the router and we can actually enjoy and use what we pay for.  

Weird concept, I know



And don't make this something insanely easy for new customers to get and make it nearly impossible for current subscribers to obtain.  I know there's no incentive for you to care about people who are already signed up, but it'd be nice if you pretended to care once in a while

Status: In Progress

No Digital Direct Marketing! Disgraceful.

Status: Acknowledged
by NoAds on ‎05-15-2013 02:41 PM

The last I checked, FiOS is a paid monthly service. Marketing your customers to advertisers is a violation of customer trust and indicates the arrogant disregard and contempt you have for customers that PAY for your service. FiOS is a product. An arguably good product that I invest considerable funds in. To SELL me to advertisers is disgraceful.


When a service is FREE, that service commonly finances itself via advertising revenue (think Google, Facebook etc.). When you don't pay for a product or service, YOU are the product. However I PAY for FiOS. It is completely unacceptable for Verizon to even entertain further monetizing a service that I ALREADY PAY FOR, by sharing demographical data so that I can be exploited by voracious advertisers. Disgraceful. Here are some excerpts of the email I received today:



Verizon won't share any information that identifies you personally with advertisers as part of this program.

What information are we talking about?
The program will use:

  • Your postal address
  • Certain information about your Verizon products and services (such as broadband and video service features), and
  • Interests and demographics information provided to us by other companies (such as gender, age range, sports fan, frequent diner, or pet owner)"

Postal address is not personally identifiable? Plus gender and age range?


"You will receive ads whether you choose to participate or not"


Actually, no I won't, because I know how to avoid your schemes. But's it's sad because most people do not. Being subjected to advertising and sharing of customer data for a paid service is petty and insulting.


"Your privacy is important."




I'm guessing there was no copy editing on this email as it is filled with contradictions. This program has no merit and only succeeds in violating customer trust and loyalty. You all should be ashamed. Deeply, deeply ashamed.




Full email text below:


Dear Valued Verizon Customer, 

Verizon participates in a program that helps advertisers provide you with online ads that may be more interesting to you.

What is Verizon's Digital Direct Marketing Program?
The program will use information about the area where you live, your Verizon products and services, and your interests and demographics to determine whether you fit into an audience an advertiser is trying to reach.

Verizon won't share any information that identifies you personally with advertisers as part of this program.

What information are we talking about?
The program will use:

  • Your postal address
  • Certain information about your Verizon products and services (such as broadband and video service features), and
  • Interests and demographics information provided to us by other companies (such as gender, age range, sports fan, frequent diner, or pet owner)

What does this mean for you?
Certain ads you'll see while browsing the Internet may be sent to you based on this information so that these ads may be of more interest. National brands and local businesses will be able to tailor their online offers, coupons, and other incentives to specific audiences.

What are my choices?
You will receive ads whether you choose to participate or not. But, under this program, the ads you see may be more relevant to you. If you do not want to participate in this program, please let us know by clicking here. Please note that you will need your User ID and Password to access the opt-out page.

How does Verizon protect my privacy?
Your privacy is important. Verizon's privacy policy describes how we collect and use data and how we protect your personal information. You can learn about Verizon's ad practiceshere.

For answers to Frequently Asked Questions, click here.

Thank you for choosing Verizon. We look forward to serving you.


Your Verizon Team


Status: Acknowledged

Thank you for your comment. We feel this program is a valuable addition for our customers. This program provides Verizon customers with added relevancy in the ads they currently see without sharing any private information with advertisers. In fact, this program does not increase the amount of ads customers will see while browsing the Internet.


If you do not wish to participate in this program, you can click the link below or type the address into your web browser. You will need your Verizon Username and Password to update your preferences.


For more details about this program you can access our FAQ page by clicking on the link below.


Thanks for using Idea Exchange.


Digital Adapter charge

Status: Acknowledged
by PELOS on ‎04-10-2013 11:23 AM

I was noticing that Comcast gives 2 free digital adapters and after that $1.99 - $2.99 per adapter... is there a way you can consider this as well because $5.99 per digital adapter is too much.

Status: Acknowledged

My suggestion for FIOS is to be able to have an on/off option to view the TV video/audio while in the FIOS menus. 


Specifically, as a new FIOS user, I find it frustrating that I can't get to the DVR without having to watch what is being broadcast in the small preview window while in the FIOS menu system. For example, yesterday I was using the DVR to record a 1:00 football game.  I came home at 2:00 and wanted to watch the game from the beginning.  However, the game was being recorded and on the active channel.  Therefore, when navigating the menus, I was forced to watch and listen to the broadcast.  Obviously, this spoiled the results.  I guess for the foreseeable future, I will have to mute the TV and cover the right side of the screen to avoid these spoilers. 


Am I doing something wrong, because I can't find a menu option to turn on/off the small TV preview while in the menus?  Any suggestions on how to handle sporting events, reality TV, etc. would be appreciated.

Status: Acknowledged
Since you are recording, one suggestion might be to immediately press the dvr button. This brings up the dvr menu. From there pick the currently recording show ans selct "play from the beginning. As for the sound. Hit mute. Your idea will be passed on the the appropriate team, but in the meantime this may help.

Vote against an idea

Status: Acknowledged
by on ‎02-16-2012 12:16 PM

As it stands now we can only vote for an idea.  I'd like to be able to vote against the idea.  There may be an idea with 8 votes for but 20 might not like the idea so it should be a -12.


Please add this feature.

Status: Acknowledged
What an interesting idea! I'm not sure if it's feasible or not, but I can look into it.

how to stop telemarketing calls

Status: Acknowledged
by rjf1028 on ‎08-10-2012 12:20 PM

CenturyLink offers their residential customers a FREE option to have all calls intercepted with a message saying that the number they called does not accept telemarketing calls, and to remove the number from their call list. All other callers are asked to press 1, which then connects the call.


If CenturyLink can offer this service, why can't Verizon??? This simple tool would stop all those automated, and very annoying, telemarketing calls.

Status: Acknowledged
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