Customers With Disabilities
Enter New Idea

I do not understand why Verizon refuses to offer existing customers the same good deals they offer to new customers when it's time for existing customers to renew their contracts.  Since this is the case, I plan to get rid of FiOS TV and FiOS home phone services and only have internet.

Status: Maybe Later
The deeper discount for new customers is primarily intended to compensate for the effort involved with switching from another provider... installation, etc...
prezsd

Bring Fios to all of Lawrenceville, GA

Status: Acknowledged
by prezsd on ‎04-04-2013 08:00 AM
 
Status: Acknowledged
Your passion for Verizon FiOS is noted. I will pass your request on to the appropriate team.
reddi

FIOS in a new community in Sayreville NJ

Status: Acknowledged
by reddi on ‎03-17-2013 10:01 AM

Hi,

 

I currently have FIOS and i am purchasing a home in Sayreville NJ.

Community has brand new homes being built. So a perfect time to layout the FIOS network maybe.

 

Its townelake at sayreville new jersey. Please let me know if there is a probability of getting FIOS  in there so i can ask the builder to get in touch with you.

 

Thanks

Rath

Status: Acknowledged
Thank you for requesting FiOS in Sayreville. I will forward your inquiry to the appropriate team.
Barker

Sign up for FIOS

Status: Acknowledged
by Barker on ‎01-07-2013 04:23 AM

The Verizon site is very inconsistent and much more complicated  than needed.  I spent over 5 hours before I could get the site to accept my order.  On several occasions, after placing all information, when I clicked on  PLACE MY ORDER, the site went to the initial log on page, deleting everything I had entered.  After two tries with Chat, I was successful, but only when I was instructed to bypass several steps in the process.  I sure hope that the FIOS is more user friendly.  I have been on Verizon DSL for years, have been using computers for over 30 years and I find that this  simple task of requesting service has been made overly complex  - sales pitches for unwanted services are not necessary, and simply extend the time to get the order completed. Why would I want to order cell phone services or home security on an order for a Triple Play.  I was very tempted to log out and order Xfinity.

Status: Acknowledged
Ouch! 5 hours? I am sure you were extremely frustrated. Your idea/comment has been noted and will be passed on the appropriate Verizon team.
mikehhhh

More flexibility in building bundles.

Status: Acknowledged
by mikehhhh on ‎03-30-2012 05:44 PM

Hello,

I have some suggesions in allowing customers more flexibility in building bundles.  I have just finished my 2 year contract, and I've been into the tool to build a new bundle about 5 times now.  

 

I want to drop or downgrade FIOS TV and upgrade my Internet and keep the digial freedom plan ( or some similar phone plan ).  Frankly because most TV programming just doesn't interest me anymore.  I watch almost everything now on DVD, or by streaming over the internet via Netflix, Vudu, or iTunes.

 

I have been in the build a bundle tool several times.  I can not figure out how to remove FIOS TV.  It seems there is no way I could find in the tool to downgrade to Double Play from Triple play.  In the FAQ, it says you can remove services, but I can't figure out how to do it.  A FIO's TV plan is always there.

 

Also, it seems I keep getting put into selecting a contract.  I've done a 2 year contract.  At this point, wouldn't it be better to offer customers month to month flexibility?  I mean, if the FIO's line is in an the main network interface box is already installed then why force long term customers like me to get into another contract?

 

Thanks,

Mike

McCloud

TURN IN OF EQUIPMENT

Status: Acknowledged
by McCloud on ‎11-06-2013 03:21 PM

I recently moved to a smaller residence and had extra equipment to turn in. When I placed the order for connection service at my new residence I was told I could turn in my extra cable boxes to the technician. Well, when he arrived to complete the order he told me he could not take the extra boxes and that I'd have to drop them off at the Verizon office in Columbia, MD. So I drove to Columbia office and was told if I dropped them there it would cost me $9.00 OR I could drive to UPS and drop them for free. Why couldn't I just have been told this to start with when I placed the order? Very frustrating and a waste of time due to no fault of my own. When I expressed my dissatisfaction and frustration to the Verizon office person all she said was "Oh, I'm sorry" Please fix this because I'm sure I'm not the only person who has gotten the run-around on how to return extra equipment. Thank you!

Status: Acknowledged
ram130

Get FiOS to customers who live, less than 5 blocks away from a node. Fill the holes.

Status: Acknowledged
by ram130 on ‎02-25-2013 12:43 AM - last edited on ‎02-25-2013 02:47 PM by Admin Emeritus

I live in Manhattan at zip code 10026. I would love to get FiOS and get rid of Time Warner but I can't because Verizon has only wired my apartment building for HSI service. Which uses old technology such as DSL and lets not talk about TV. Now there are a lot of customers here that's been waiting for a change for a few years. Here's the catch, just a few blocks down, at zip code 10027, they have FiOS blazing. Why is there a small hole? It would be nice if customers were giving the options to initiate a small build out. Just to fill a one or two blocks out.

 

I love their LTE service on my phone, but to suffer, each day with TIme Warner Cable internet(13 down, 0.87 UP), slow, unreliable network for my business is hell. Please consider this, I'm sure there are others like me  with this small issue. Money talks. Let's make it happen!

Status: Acknowledged

35/35 is available in the bundles for the most loyal long term customers. While new customers are getting GPON and 150/35+ for $10 more on their bundle in some areas. Why not run parallel networks in areas where I know you have dark fiber going to the CO. Allow us the same options. I have heard that some areas have this where you can just move a cable in the passive optical splitter box.

Status: Acknowledged
prisaz

Provide bundle pricing for existing customers wishing to make changes.

Status: Acknowledged
by on ‎04-30-2011 08:10 AM - last edited on ‎06-02-2011 12:24 PM by Admin Emeritus

Provide easy to view bundle pricing for existing customers. Make your standard bundle rates available for existing customers.

 

Then if you wish to give some type of loyal customer discount fine.

 

Don't play the same type of hide the real price that all your competition does. I have NEVER gone to Comcast and seen the real bundle price. DTV is second to you in providing the actual cost. But in some ways is more open. You know if you are existing customer you would pay this. But you are a new customer so you pay this. I am sure many existing customers would like this idea, and would have a much higher level of trust in Verizon.

 

Examples:

25/25 Extreme no voice.

35/35 Ultimate no voice.

Or any bundle available to a new customer. What would it costs us existing customers? If we want to cut back on services because of financial issues, it is almost impossible without a threat. That is a very sad state of affairs considering today's economy! I have almost always come to some type satisfactory outcome with Verizon or I would not be around. But like I said it should not require this amount of effort!

Status: Acknowledged
jdw

Create TV bundles for 150Mbps FIOS Internet

Status: Acknowledged
by jdw on ‎01-17-2012 11:49 AM - last edited on ‎01-17-2012 01:22 PM by Moderator

I have the 150Mbps internet service and I have tried and tried to add TV service to it, but it seems like Verizon really doesn't want me to do this.  

 

I looked at the channel lineups and the channels we want are in the "Extreme HD" package, which has a standalone price of $75/mo.

 

For example, if you have the FIOS 25/25 service for $75/month, you can add FIOS Extreme HD for $15/mo more.

 

If you have the FIOS 150 service like I do, adding the same TV package is $75/mo more!

 

To be fair, everybody I talk to seems to understand that this is crazy and not going to happen.  (By the time you add HD DVR rental and taxes etc you are well over $300/mo.  TV is simply not worth $100+/mo to us.)  So they all tell me the same thing: downgrade your Internet to 25/25 or 35/35 and get a bundle.  Basically, Verizon is begging me to pay you less money for more services.  (And let's face it, the change in my actual Internet usage between 35 and 150 would be very low, whereas the amount of TV we consume is very high, so this absolutely is Verizon asking me to pay half as much and use a lot more service/bandwidth/etc.)

 

So, please add a FIOS HD Extreme / 150 Internet bundle for $209.99/mo.  Good for you, good for me, everybody wins.  

 

I can't even explain how much more I'd rather get TV from you than Comcast, but they're half the price for the channels we want.  So after I hit "Post" on this, I have to call them.  But even their price is more than we want to pay for the amount of TV we watch, so if you fix this, we'll switch the next day.  Friends don't let friends use Comcast.  Please, Verizon, be my friend.

 

Thanks!

 

Status: Acknowledged

Here is what I saw on the Order Info page regarding my move order that I arranged with Verizon for  my bundled internet and phone ("double play") services, and the problem is that it doesn't touch on the reconnection action:

 

My Service-Ready Date.gif

 I just see the word "disconnected" like a big red flag because it is not paired with a "reconnected" action.

 

Of course, one might say that "reconnection" is an implied step in a move of services from a current to a new address.

 

However, because of my bad experience with Verizon dropping the ball on a previous move requests I made, and failing to call me about the delay, I am not going to ever assume anything ever again when I put an order into Verizon.

 

Here's what the Order Info should actually state (as an example) to give the customer complete peace-of-mind:

 

My Service-Ready Date

 

Your Existing High Speed Internet (DSL) Enhanced Service

  • Disconnect Date and Time : Thursday, April 04, between 12 Noon and 4 PM
  • Reconnect Date and Time : Friday, April 05, between 8 AM and 12 Noon

Your Existing Freedom Essentials Phone Service

  • Disconnect Date and Time : Thursday, April 04, between 12 Noon and 4 PM
  • Reconnect Date and Time : Friday, April 05, between 8 AM and 12 Noon

Don't leave anything to misinterpretation or presumption.

 

You can replace the word "Existing" with "New" when appropriate.

 

I'd appreciate your response , Verizon. 

 

Thank you.

 

 

Status: Acknowledged
prisaz

Multi DVR Savings for Multi-hub Users

Status: Acknowledged
by ‎11-25-2011 09:46 AM - edited ‎11-25-2011 08:50 PM

Multi DVR Savings for Multi-hub Users. Provide a discount like you do for Multi Room DVR and STBs, or multiple set top boxes. Something for multi-hub users that want more than one DVR in addition to, one or more STBs. If you have two DVRs you need to show a discount on something to do with the STB or boxes, and or DVRs.

 

I respect that Multi-room must be paid for, but there is no pricing that shows a discount on more than one DVR, or a combination of more than one DVR and more than one STB combined. I suppose it may be multi room plus the cost of additional DVRs, but it is not clearly stated.

 

https://www22.verizon.com/FORYOURHOME/GOFLOW/Common/VbundleENYD.aspx

 

Last edit spelling correction.

 

 

Status: Acknowledged
prisaz

Special Deals and Promotions Board

Status: Acknowledged
by on ‎01-23-2012 05:20 AM - last edited on ‎01-23-2012 03:38 PM by Moderator

There have been many calls for promotions that relate to existing customers. How about we get rid of one of the unused boards, and dedicate a board just for this purpose. Listing promotions that are available to both Existing and New customers. With an emphasis on existing customers. Or perhaps Promotions for existing customers only. Now don't you think you would catch more fish if there were a pond in the community with this line? The Blog could have a promotional link to the My Verizon page with the available promotion, or special deal.

 

Verizon at home does not do this. It talks about new items and the latest news. But a place dedicated for items like the one posted below would help everyone. I learned about this special at the local retail store. Why not here?

 

Example.

http://forums.verizon.com/t5/FiOS-TV-Programming/Fully-Loaded-Entertainment-Pack-If-you-have-not-hea...

Status: Acknowledged

Since we don't have the ability to customize our channel lineups such as removing Epix and Red Zone from the Ultimate Triple Play bundle. we should be able to create our own double or triple play bundles. I currently subscribe to the Extreme HD Triple Play Bundle. As far as I can tell it is impossible to upgrade my internet speed to 35/35 unless I upgrade to the Ultimate HD Triple Play for an extra $20 a month. This wouldn't be an issue if I wanted the extra channels, but as someone who doesn't watch sports, I have zero interest in the Red Zone Channel. I also have no interest in Epix so upgrading seems like a waste especially for the cost.

 

Either allow us to pick our own speeds or allow us to remove the bonus channels that are offered as a separate subscription for a credit. The result would be the same since I would either pay a little more for the faster speed or pay less than the Ultimate HD bundle for removing Epix and Redzone.

Status: Acknowledged
angryCustomer01

Show Customers Respect!

Status: New Idea
by angryCustomer01 on ‎10-06-2011 12:04 PM

I just cancelled my order with Verizon.  Very disappointed, as I was looking very forward to having FIOS installed. I had a great setup with the 50/20mbps connection so was pretty excited.


The problem came, when not only did they miss their install date by over 3 days, is that they didn't even have the courtesy to notify me that it would not be installed. In fact, I had to call in at 3:50 (install time was 12-4) and inquire about my order.  Only at that time, was install was not going to happen today.  Now, when I contacted Verizon, they said, that it would be installed 2 days later, next day was going to be to do outside work, and the day after I MUST be home, because that was when install would take place.   Day of install... nothing. Yet, I get a call saying, they would like to "RESCHEDULE" for a new date, as they did not have anything in the computers for the install.  WTH!

I wish Verizon would appreciate their customers time. Much of my frustrations could have been handled if communication was taken place properly, and phone ops would do their job. 


Unfortunelty, now that I wished I had FIOS, I am cancelling my order and going back to Satellite/Cable, at least they treated me with respect and appreciated my business.  Enough rambling, I'll go start posting my FIOS experiences now on FB and forums.

 

 

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