Provide easy to view bundle pricing for existing customers. Make your standard bundle rates available for existing customers.

Then if you wish to give some type of loyal customer discount fine.

Don't play the same type of hide the real price that all your competition does. I have NEVER gone to Comcast and seen the real bundle price. DTV is second to you in providing the actual cost. But in some ways is more open. You know if you are existing customer you would pay this. But you are a new customer so you pay this. I am sure many existing customers would like this idea, and would have a much higher level of trust in Verizon.

Examples:

25/25 Extreme no voice.

35/35 Ultimate no voice.

Or any bundle available to a new customer. What would it costs us existing customers? If we want to cut back on services because of financial issues, it is almost impossible without a threat. That is a very sad state of affairs considering today's economy! I have almost always come to some type satisfactory outcome with Verizon or I would not be around. But like I said it should not require this amount of effort!

Since we don't have the ability to customize our channel lineups such as removing Epix and Red Zone from the Ultimate Triple Play bundle. we should be able to create our own double or triple play bundles. I currently subscribe to the Extreme HD Triple Play Bundle. As far as I can tell it is impossible to upgrade my internet speed to 35/35 unless I upgrade to the Ultimate HD Triple Play for an extra $20 a month. This wouldn't be an issue if I wanted the extra channels, but as someone who doesn't watch sports, I have zero interest in the Red Zone Channel. I also have no interest in Epix so upgrading seems like a waste especially for the cost.

Either allow us to pick our own speeds or allow us to remove the bonus channels that are offered as a separate subscription for a credit. The result would be the same since I would either pay a little more for the faster speed or pay less than the Ultimate HD bundle for removing Epix and Redzone.

During my 31 year tenure with VZ and it's predecessors I was always amazed at how uninformed the marketing department was. It seems that nothing has changed. Every week I receive a colorful 11 x 12 FiOS advertising flier in my mailbox even though I am already subscribed. Everyone on the neighborhood gets the flier, as I'm sure everyone in downstate NY gets the flier.  The problem is that the information on the flier is wrong. FiOS Prime TV is not available in downstate NY.  I've sent back the flier 3 times over many months with the incorrect information annotated and nothing has changed. I am a fan of FiOS. I tout it to my friends and neighbors, but the success of FiOS will always be limited until you fix marketing and billing.

I just called to freeze one of my two Fios accounts while on vacation. Even after giving the correct account number for the service to be suspended, the wrong accouunt was instead suspended.  2 ideas; when referencing account numbers, even if they have the same phone number associated with them, it should be clear to the reps that there are two accounts under one name and they should know which one the customer is talking about. Second, if it takes one second to suspend the service, also make it 1 second to restore the service specially when it is a mistake, instead it can be up to 24hrs to restore the service but only 1 second to suspend it.

When an appointment confirmation Email is sent, there is a link to reschedule or confirm. When confirming an appointment it would be nice to have an acknowledgment that the appointment has been confirmed. Perhaps another Email saying the appointment has been confirmed.

After installation, the techie insisted that he had to plug a memory stick into my PC and run a program called "techwizard.exe".  In itself bad enough - I wonder to how many virus infected home PCs all over NY this stick was attached before. But then "techwizard.exe" goes on and pops up a UAC dialog, asking for admin rights ?!?? 

I did a full forensics of the PC after the techie left ... the main reason for the admin rights seems to be so that you can drop completely unnecessary and certainly unwanted bookmarks to "verizon.com" into the browser settings for Administrator and All-Users.

Basic connectivity checks can be done by simply surfing to a Verizon web page, without requiring admin rights, and certainly without requiring yet another EXE from yet another potentially infected memory stick.  If something doesn't work right, _then_ you can bring out the diagnostics tools etc, but ideally they should then also be accompanied by a techie who knows how to use them.

I was present at my mother-in-laws house, when two workers arrived to install her new service.  The one gentleman was nice, but the other was rude, nasty, and a horrible human being.  I have never seen a person who hated his job more than this individual.  He ignored my mother-in-law on numerous occasions, was short with answers and unprofessional.  He left for dinner and returned ruder than before.  I am outraged at the treatment, and would like to suggest that a worker leave a, work order form that list the names of the people performing the work, when a problem occurs the individual can be reported by his/her name rather then, "pathetic excuse for a VERIZON worker".  Lucky, for Verizon, our building isn't Timer Warner Serviced.

One idea I have would be that if you advertise Triple Play for $69.99 per month you don't get a bill for $188 dollars for the first month!!!!!

Voicemail set up fee? I only got phone because it was cheaper than not getting it, I don't own a phone!

There should be a screen that tells you exactly what your first months bill will be including TAXES.

It's hard for me to read the bill and even figure out what my monthly cost is, all these credits and offsets and fees.

I am so tired of having someone bang on my door insistently, ring the bell, bang again...to find out it is someone trying to sell me Verizon. As my user name suggests, I am a URI fan - especially men's hoops. Although I have season tickets, I like to watch the away games on TV or home games if I cannot make it....and of course, I cannot watch locally televised games on Verizon.

I will admit Cox is getting pricey, but when I am ready to change, I will contact Verizon. In the meantime I do not want your agents banging on my door, running to the back to see if I am out in the backyard, doing the same to my neighbors and I do not want those stupid snail mails desz\igned to look like USPS or FedEx priority mail.

Quite honestly, I did price a package with Verizon a couple of years ago and it was no cheaper than Cox...your ads sound good but for someone who wants the complete digital lineup, it was about $5 cheaper - which is simply nor worth it.

Please respect people when they tell you they do not want your product. Allow us our quite time at home at the very least! Your agents tactics are beyond annoying and one day I suspect (if it has not happened already ) someone will call to report an intruder is in their neighbor's backyard.

Verizon,

It seems rediculous that I can't modify my FiOS TV plan if I have an outstanding order for an STB.  Especially if the STB is already active.  Waiting 10 days to UPGRADE my HD service is just crazy.  I have been around and around on this and no one seems to be able to make any changes to orders once they are in the system other than cancellation. 

Please fix this.  I think you will have happier customers. 

I am probably jumping to DirecTV at this point since Verizon has a brain dead ordering system.

Thanks

Does everyone know that Verizon cannot imput 2 different orders at once? I will give everyone an example of something I have been experiencing for the past several weeks:

I ordered 4 set top boxes for my house for home installation, I only received 3. P.S., 2 weeks later and numerous amount of phone calls speaking with literally 8 agents, I finally had the order placed for the delivery of the additional set top box. I then wanted to upgrade my package for more channels and was told that the order could not be completed for another 6 days. Reason being; You cannot process 2 orders at the same time. This is what I was told by the agent. If this is not true, than Verizon has hired incompetant people and I was mis-led. But if true, your kidding right? This is a multi-billion dollar company and they can't figure out a way to process two seperate orders? Direct TV can do it (and they are associated with Verizon!) , why can't Verizon? The idea is to try and give the customer  better service and make it more convienent for the customer. We our expected to pay our bills on time (i know i do), we expect some courtesy. So tell the IT department to figure out a way to take multiple orders for the customer.