Perhaps Verizon DSL customers should also be able to VIEW and MODIFY Auto Pay online.  Currently, because DSL uses a phone line, Verizon customers are only able to ENROLL in Auto Pay because the phone line with a zero balance is the recognized account- not the internet service.  Using paperless billing compounds this problem because the on-line account number only reflects the zero balance phone, not the SEPARATE account number that reflects the internet service.  While it is possible to see that account payments have posted with Auto Pay to this second account once you realize there is a second accout!, any attempt to view/modify Auto Pay are met only with the prompt to ENROLL.

Suddenly my bill shows 2 new line items:  "Regional Sport Network Fee" and "Franchise Related Costs"  adding over $4 to my monthly bill.  I haven't changed my service and frankly wouldn't care if I got no sports at all, so what is this? Is it a mistake, is it a new monthly charge which will add nearly $50 to my annual bill?   

Also, when checking previous bills I see that these details are in a different order every month, sometimes the taxes are subtotaled and then included in a Taxes and Fees total; sometimes they are not all totaled.  Makes comparing bills from one month to the next a pain in the neck.  Please standardize the display of the charges details.

Thank you.

When your clients who are enrolled in online billing have to discontinue their service they no longer have access to their bill online nor do they receive a bill through the mail without being charged a fee to print it. They should have access to their information and be able to make a payment online until they pay the bill in full. It's a joke, and needs fixed.

I think that DVR should be included with all sd set top boxes. We shouldn't have to pay extra for it and i find it weird that we have to pay for DVR every month. Its like saving videos on an external hard drive and watching a video on that as much as you want and deleting it whenever you want. Why is it something that we should pay an extra 17 dollars. If anything there should only be one charge for DVR, not a monthly charge.

Please give us the option to purchase the Set Top Boxes from you so that we can decided if we would rather rent it per month or just pay a one time fee and not have to worry about rental increases.

I guess I'm always wondering why it takes several days for a payment submitted online to Verizon (Residential or Wireless) to clear my banking account.  For a company promoting their lightening fast speed, one would think they'd be happy to take my money a lot faster.  I also realize it's odd to complain that someone isn't taking my money faster, but once I pay a bill, I'd like the money withdrawn from my account in a timely fashion.  Visa and MasterCard seem to be able to take it the same day.  Why does it take Verizon at least two days?

Many of us have automated payments.  Even for those that don't, it's frustrating to come to the My Verizon sites and have prominently displayed on most pages ways to pay Verizon.  When I'm logging in, I'm looking to manage my various services.  Payment options could be "contained" to profile sites.

Verizon,

Do you remember what happened to NETFLICKS when they got stupid and greedy???

Learn from their mistake!

Slow your roll.  

I was amazed to find out that now that the new DVRs are available and I have been a loyal customer for over 3 years, patiently waiting and signing up for the official lists to get the new DVR hardware, I win the right to pay VZ $39.99 just to use the new hardware!!! Hardware that I pay monthly for anyways!!! Why is there an upgrade fee for something that I lease? This is unbelievable that we get charged monthly (and I am sure when I upgrade, my grandfathered 12.99 will go up too) and we still have to pay for the actual upgrade? Especially those of us using 6416s which cannot take advantage of new features of the new IMG1.9 (ESata and other features).

VZ, can you explain this? I bet if I was a new customer, I would get the new DVR without a $39.99 fee.

Does it annoy anyone else that Verizon accuses you of having a past due account before the end of the due date?  C'mon, Verizon - we know you're the only carrier in NYC that you can actually hear calls with, but that's no reason to engage in shady business practices!  And at least fix the irregular capitalization if you're going to be falsely accusing me of paying late!