PLEASE apply CREDITS a person is given for any reason on the same day so it will NOT have to wait until the next bill.
I have always had my bill paid automatically so if I call in and am given a credit, today for example, it should be applied immediately but since my bill has already been sent to me and the amount has already been readied to charge my bank account the credit will NOT post until the next billing cycle.
This happened to me AGAIN today since only a couple supervisors know how to post it NOW and take it OFF my auto ACH like it should be done.
The customer retention rep. that I talked to today says it can NOT be done but I know it can since it has been applied to my account on other occasions so it lowered my current bill by the credit amount and the amount taken out of my bank account.
PLEASE train/fix this problem because some people on a low income needs every penny possible left in their account so these immediate posting of a credit helps.
It is very irritating to talk to a supervisor or customer retention rep. and they insist that it can NOT be done when it has been done before to my account.
PLEASE work on training all of your supervisors to actually help people calling in for HELP and all of them knowing how to do the same thing to help customers. Just make them a manual with the different things that are possible for them to do so there is NO conflict and contradiction between what they say.
Perhaps Verizon DSL customers should also be able to VIEW and MODIFY Auto Pay online. Currently, because DSL uses a phone line, Verizon customers are only able to ENROLL in Auto Pay because the phone line with a zero balance is the recognized account- not the internet service. Using paperless billing compounds this problem because the on-line account number only reflects the zero balance phone, not the SEPARATE account number that reflects the internet service. While it is possible to see that account payments have posted with Auto Pay to this second account once you realize there is a second accout!, any attempt to view/modify Auto Pay are met only with the prompt to ENROLL.
Suddenly my bill shows 2 new line items: "Regional Sport Network Fee" and "Franchise Related Costs" adding over $4 to my monthly bill. I haven't changed my service and frankly wouldn't care if I got no sports at all, so what is this? Is it a mistake, is it a new monthly charge which will add nearly $50 to my annual bill?
Also, when checking previous bills I see that these details are in a different order every month, sometimes the taxes are subtotaled and then included in a Taxes and Fees total; sometimes they are not all totaled. Makes comparing bills from one month to the next a pain in the neck. Please standardize the display of the charges details.
When your clients who are enrolled in online billing have to discontinue their service they no longer have access to their bill online nor do they receive a bill through the mail without being charged a fee to print it. They should have access to their information and be able to make a payment online until they pay the bill in full. It's a joke, and needs fixed.
I think that DVR should be included with all sd set top boxes. We shouldn't have to pay extra for it and i find it weird that we have to pay for DVR every month. Its like saving videos on an external hard drive and watching a video on that as much as you want and deleting it whenever you want. Why is it something that we should pay an extra 17 dollars. If anything there should only be one charge for DVR, not a monthly charge.
I guess I'm always wondering why it takes several days for a payment submitted online to Verizon (Residential or Wireless) to clear my banking account. For a company promoting their lightening fast speed, one would think they'd be happy to take my money a lot faster. I also realize it's odd to complain that someone isn't taking my money faster, but once I pay a bill, I'd like the money withdrawn from my account in a timely fashion. Visa and MasterCard seem to be able to take it the same day. Why does it take Verizon at least two days?
With all the technology that Verizon has, I would think they could find a way to change my payment due date from the end of the month to the beginning of the month when I pay my bills and my checks come in. When I requested this, customer service told me it was mpossible to change my due date unless I changed my telephone number. This is a great inconvenience to me, and I would change service if the building I live in was not rewired for Verizon.
Many of us have automated payments. Even for those that don't, it's frustrating to come to the My Verizon sites and have prominently displayed on most pages ways to pay Verizon. When I'm logging in, I'm looking to manage my various services. Payment options could be "contained" to profile sites.
I was amazed to find out that now that the new DVRs are available and I have been a loyal customer for over 3 years, patiently waiting and signing up for the official lists to get the new DVR hardware, I win the right to pay VZ $39.99 just to use the new hardware!!! Hardware that I pay monthly for anyways!!! Why is there an upgrade fee for something that I lease? This is unbelievable that we get charged monthly (and I am sure when I upgrade, my grandfathered 12.99 will go up too) and we still have to pay for the actual upgrade? Especially those of us using 6416s which cannot take advantage of new features of the new IMG1.9 (ESata and other features).
VZ, can you explain this? I bet if I was a new customer, I would get the new DVR without a $39.99 fee.
I'm sure I am not the only customer who wants both automatic payments AND a paper bill.
As a single person who has suffered repeated long term illness, I have had to ask other people to monitor my bill paying, make bank deposits, and generally "take over". I do whatever I can to leave footprints for those helpers to follow.
In the current Verizon system, if a person is not physically and mentally able to remember passwords, account numbers, and Verizon pin numbers, there is no way for anyone to get into the system to monitor the relationship. I'm sure there are many people in nursing homes and long term care facilities who are paying for phone service they no longer use at home. They may still own the property, but there is no one there to use the phone. Possible the phones have been removed but the service is still on and they are paying the bill every month.
You have designed a system that is one-sided in Verizon's favor. It is not unreasonable to request a paper bill for a utility relationship that amounts to hundreds of dollars each year.
Does it annoy anyone else that Verizon accuses you of having a past due account before the end of the due date? C'mon, Verizon - we know you're the only carrier in NYC that you can actually hear calls with, but that's no reason to engage in shady business practices! And at least fix the irregular capitalization if you're going to be falsely accusing me of paying late!
I use the 1 Bill pay for my cell and residential bills. I can't use the phone app anymore to check my bill. It was very convenient and no it is not. Also, I used to pay my bill manually on pay day and i kept the autopay option on just in case I forgot. The reason I do this is because I don't want to wait until the 25th to roll around for the payment to be processed. But I like the backup, just in case I forget. Also, having multiple sites to check on all of thee things is a pain. Can't you combine them?