Customers With Disabilities
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macgig

$5 FEE for having fios but no home phone?

Status: Acknowledged
by macgig on ‎03-07-2014 06:11 AM

I ditched my home phone to save money since losing my job and unemployment income in December. And I learned you charge a $5 month fee to have fios with no land line.  you call it a surcharge. I call it a penalty.

 

they waived this "fee" for 2 years but really... don't charge customers money for not buying or having a service. I know of no other company that charges me money for NOT buying or having a product or service. this seems like an unfair business practice to me.  If I add a phone or any service, charge me for having it. but don't charge me for not having it.

Status: Acknowledged

don't force automatic billing/payment on people that would rather pay manually from their bank accounts each month. I don't like auto billing. I prefer paying bills manually from my bank account. I have fios now with no phone and I was told I MUST do automatic payment. let us pay the way we want to pay. as long as you get your money that is what matters.

Status: Acknowledged

Here's a novel idea Verizon!  How about NOT charge customers extra money to "rent,"  a digital adapter and channel box when it is necessary for service.    Seems to me that when you pay for a service or products, you should not need to pay extra for things are that are part of that same service or product.  Where's the logic here!?

 

 

Status: Acknowledged
user2244

Payment due date in email, please

Status: Acknowledged
by user2244 on ‎02-26-2014 08:25 AM

Would it be possible to include the due date in the "Your Bill Is Now Ready" email that is sent monthly? It has the amount and the account number, but then I have to log in to find out by what date it is due. Even if it is the same date each month, I have too many other bill due dates to remember each one. Thanks.

Status: Acknowledged
godofpathos

Eliminate duplicate CableCARD fees for same device

Status: Acknowledged
by godofpathos ‎09-28-2013 11:28 AM - edited ‎09-28-2013 11:29 AM

Not only does Verizon now charge double the amount its competitors like Comcast charge for CableCARD usage ($5 vs $2.50 per card), but Verizon also penalizes TiVo customers for using cablecards by double dipping on charges.  

 

FiOS subscribers who have the Series3 Tivo, the very first HD Tivo model, require two cablecards to operate the unit.  This model was made before the advent of multistream cards which deliver more than one channel simultaneously to the cable tuners. Thus, while people who have Series 4 (Premiere collection) and later (Series 5, Roamio collection) Tivos only require a single card to operate their DVR device, Series3 users need two cards because of the older technology.  

 

I love my Series3 unit because it is the only TiVo model with an OLED display with a clock and front pannel display which indicates which programs are currently recording. Moreover, I purchased a lifetime Tivo subscription for $500 on the unit which means I don't have to pay any monthly service fees.

 

Verizon should be able to support this device and provide me the 2 cable cards I need to operate it at the cost of only a single device like Comcast does. Instead, I am now being charged $10 per month to operate this device, QUADRUPLE what a Comcast customer would pay. Comcat provides the first card free of charge, and only charges a nominal fee for the second card if it is used in the same device.

 

See Comcast CableCARD fees



I was previously a Cablevision customer where the cost of each CableCARD was merely $2 per month. See here: Cablevision CableCARD fees. When I switched to FiOS, my cable card fees QUADRUPLED because Optimum was kind enough to give me second CableCARD needed to operate my Series3 at no extra cost.

 

Not only has Verizon raised the price of each cablecard from $4 to $5 but they do not offer any concession for TiVo Series3 users. This is just really bad business practice. I can understand charging for additional cards if they are inserted and used to operate additional DVRs, but not $10 to operate a single machine. That is more expensive than the cost required for a single HD setup box from Verizon and violates the FCC mandate on CableCARDS.  If Verizon does not resolve this issue I will be filing a complaint with the FCC and suggest others do so as well as FiOS customers are being taken advantage of, since FiOS is essentially penalizing customers who choose to use third party hardware.

I would like to contact your corporate headquarters regarding this policy issue, but there is no link or e-mail address provided for such queries. The only contacts I can find is for customer support (residential) and investor relations.

 

Status: Acknowledged
bstmstrxellos

Option to purchase STB

Status: Acknowledged
by bstmstrxellos on ‎08-14-2012 07:14 PM

Please give us the option to purchase the Set Top Boxes from you so that we can decided if we would rather rent it per month or just pay a one time fee and not have to worry about rental increases.

Status: Acknowledged
wmearllowe

Simplification

Status: Acknowledged
by wmearllowe on ‎02-09-2014 01:19 AM

When I click "View my bill" it must be because I'd like to view and or print my bill.  I don't want to watch a demo video!  I've been running in circles for the past 15 minutes.  Keep it complicated.  That's the Verizon way...Bill

Status: Acknowledged

I was amazed to find out that now that the new DVRs are available and I have been a loyal customer for over 3 years, patiently waiting and signing up for the official lists to get the new DVR hardware, I win the right to pay VZ $39.99 just to use the new hardware!!! Hardware that I pay monthly for anyways!!! Why is there an upgrade fee for something that I lease? This is unbelievable that we get charged monthly (and I am sure when I upgrade, my grandfathered 12.99 will go up too) and we still have to pay for the actual upgrade? Especially those of us using 6416s which cannot take advantage of new features of the new IMG1.9 (ESata and other features).

 

VZ, can you explain this? I bet if I was a new customer, I would get the new DVR without a $39.99 fee.

Status: Acknowledged

If you have had your DVR for 3-4+ years.... then I have already acknowledged we need to see if there are other options...

 

But to many of the comments below... when you lease a car and next year or the year after they come out with a better one do you expect to get the new model for free?  And they are the same... your content purchases are separate from equipment charges by federal regulation (buying HBO doesn't subsidize your equipment).  In this comparison gas = content and the car = DVR.... 

 

So "under review" for customers that have had a box for 3-4+ years, but if you have had your DVR for less than 3 years, then "maybe later"... and I think the fee is fair (just like upgrading your leased car early).

 

New customers could get any one of the 3 available models just like an existing customers ordering a new DVR for their existing account. We have made this as fair as possible for new and existing customers. 

When you renew for a 2-year period, if Verizon makes a mistake on the base rate they charge you versus what was agreed to, they have no ability to go back and either

 

1, Reissue the bill and correct the base rate going forward

2. Provide a one time credit and change the base rate going forward.

 

For example, we renewed at $99, they made the mistake and our bill shows up as $109, and Verizon has no ability to restate an already issued bill or fix the base rate going forward. Crazy you cannot get a clean bill that's accurate.

 

 

Status: Acknowledged
giengmil

bill payment

Status: Acknowledged
by giengmil on ‎10-22-2013 07:18 AM - last edited on ‎10-25-2013 05:17 PM by Moderator

Every other entity to whom I pay my bills online take me directly to my previous form of payment when I want to pay my current bill.  I wish Verizon would do the same.  I don't need to be asked every month about enrolling in auto pay or asked about other forms of payment before getting to my previous form of payment.  Please change this.

Status: Acknowledged
Understood. Thanks for using Idea Exchange.
1jessica2

Minimum payment

Status: Acknowledged
by 1jessica2 on ‎11-29-2013 12:09 PM

When a monthly bill is below a certain level, say $1 or $2, I suggest automatically rolling it into the next month rather than Verizon's sending a bill and requiring the customer to pay such a small amount to avoid being reported as delinquent. I received a bill for 1 cent.  The cost to generate the bill and for me to pay it exceeds a penny for both Verizon and me.  FYI, the online site won't allow a payment of less than $1.00 so I must overpay online.  To pay a penny by mail costs more than a dollar when the full cost of the check, gasoline to drive to the post office, and the stamp are included.  I think we'd both come out better by rolling such a low amount due into the next month's bill without fees or penalty.

Status: Acknowledged
disenchanted

Billing Due Dates

Status: Acknowledged
by disenchanted on ‎09-01-2013 08:54 AM

When your billing Due date falls on a Saturday, Sunday or Holiday, why can't you accept payment on the following business day as some businesses and government institutions do? My bank program:

 

When will this transaction take effect?
This transaction will take effect on the scheduled transaction date you selected, as long as that date falls on a business day. Please note that transactions scheduled for a non-business day or holiday will take effect on the next available business day.

Status: Acknowledged
I don't have an answer currently. This will be passed on to the Billing Team. Thanks for the heads up.
yllekde

***VERIZON PRICE INCREASES***

Status: Acknowledged
by yllekde on ‎06-22-2012 07:44 PM - last edited on ‎06-23-2012 06:08 AM by Moderator

Verizon,

Do you remember what happened to NETFLICKS when they got stupid and greedy???

Learn from their mistake!

Slow your roll.  

 

Status: Acknowledged

There is no identification on the Print receipt when paying online.

Please put VERIZON on the top of the receipt.

Status: Acknowledged
Your request will be shared witht eh Billing Team. Thanks for posting your idea here.
justme51

Bill Payment by phone

Status: Acknowledged
by justme51 on ‎01-14-2014 11:01 AM

First I cannot find anyway to contact Verizon with a comment/suggestion/complaint. Problem: Trying to pay my bill. Spent several minutes giving account number, phone number, etc., then told it would cost $10 to pay by phone. Verizon is a phone company-this is a rip off and only hurts poor people w/o access to a computer. I often pay other bills by phone w/o a charge. So now I go on line to pay my bill and it says it would take 3 days to post to my account. Is Verizon just behind on technology? There is no reason it should take 3 days. Please help resolve these issues. New Idea: do away w/charge to pay by phone-it's all automated anyway.

Status: Acknowledged
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