Perhaps Verizon DSL customers should also be able to VIEW and MODIFY Auto Pay online. Currently, because DSL uses a phone line, Verizon customers are only able to ENROLL in Auto Pay because the phone line with a zero balance is the recognized account- not the internet service. Using paperless billing compounds this problem because the on-line account number only reflects the zero balance phone, not the SEPARATE account number that reflects the internet service. While it is possible to see that account payments have posted with Auto Pay to this second account once you realize there is a second accout!, any attempt to view/modify Auto Pay are met only with the prompt to ENROLL.
on 10-27-201204:30 AM - last edited on 10-27-201206:05 AM by ElizabethS
My Account / Account Actions, there is order status and repair status.
Add Order History, and Repair History, so we can track when account changes were made, or service repairs were ordered.
I realize repair history may be more difficult, but anything with a repair order number, or account order number for changes, should be accessible to display from a database for the customer.
I am not sure if tech support can see these, or who internally to Verizon can see these, but the customer should be able to see their history, without having to go though months or years of old bills. Perhaps a link to payment history can also be added here, since it is an account action. I know payment history can be found under the Billing, but it would be nice if the account history could be found all in one place for the customer. Depending on how those items are tracked, it may also help Verizon internally.
These changes may even lead more people to paperless billing if they can see their account history more efficiently online, other than going through bills. It would provide more confidence that Verizon has these items tracked in their database, other than just on the monthy bill.
I once had to talk to billing and show one month, and then the following month's bill just to prove that, yes it was there and now it has changed. So I still shy from paperless billing, even though a paper PDF can be downloaded.
Promote that in addition to the ability for downloading an electronic copy of your bill for archiving, account and repair order history is now availible online, and more easily found. Stop your paper, it is no longer required. You can now see a history of any change to your account.
I use the 1 Bill pay for my cell and residential bills. I can't use the phone app anymore to check my bill. It was very convenient and no it is not. Also, I used to pay my bill manually on pay day and i kept the autopay option on just in case I forgot. The reason I do this is because I don't want to wait until the 25th to roll around for the payment to be processed. But I like the backup, just in case I forget. Also, having multiple sites to check on all of thee things is a pain. Can't you combine them?
With all the technology that Verizon has, I would think they could find a way to change my payment due date from the end of the month to the beginning of the month when I pay my bills and my checks come in. When I requested this, customer service told me it was mpossible to change my due date unless I changed my telephone number. This is a great inconvenience to me, and I would change service if the building I live in was not rewired for Verizon.
Paying on-line is very convenient, but only customers with Bank Accounts can set a date when they want their funds withdrawn from their account. Not so with us who use Credit Cards.
Our Credit Cards are debited the day we make the "Payment", which means that when I made my payment today (Jan. 24) the funds will be taken out today -- though the payment is not due until Feb. 10!! So Verizon has my money for almost three weeks to do with as they wish. Not a bad deal, for them. Rotten for me.
Ah ha, you say: wait until Feb. 9, and then pay. Fine, except I travel a lot and could easily miss making the payment. And boy, the late charge!
Simple solution, Verizon, and one that others use: let us Credit Card holders decide when we want our funds taken from our account, and not when you want them. Thank you.
How about automatically taking money off our bills for sandy victims like me who did not use Verizon for 9 days?? Other companies like cable automatically deducted off their customers bills for this rare occassion.
VZ goes to great lengths to entice customers to participate in "paperless billing." It's not very hard to determine why this happens: it's an effective cost-cutting plan for the company. In fact there are additional reasons why this option is beneficial, but none of these reasons apply to the customer making the choice. If VW wants me or other customers to subscribe to "paperless billing," make it worthwhile. I'd suggest either a $5 or $10 dollar per month credit for starters. Try it and see what happens.
Over the past several years I have recommended that the Discover Card be accepted as a method of payment in the Auto Pay System. Verizon is the only company I interact with that does not have Discover as an option. When will this be available? Signed, Frustrated
I've been a long-time Verizon Wireless customer, and received a 25% discount off my bill for being a public school teacher in Texas. The discount appears on the Verizon Wireless website as "State of Texas Employee."
When I asked a Verizon FiOS representative about a similar discount on my FiOS bill, she told me it was available and accessible via http://www.verizon.com/connections. After submitting the form, I found that the discount wasn't available for me. I chatted with a representative, and she said that discounts weren't available for teachers in Texas.
I would strongly encourage Verizon FiOS to consider providing a discount for educators nationwide. My wife and I are both teachers and receive over $40 off our monthly Verizon Wireless bill. If employees of other corporations can receive a $5 or $10 discount off their FiOS bill, I don't believe it's too much to ask for public school teachers to receive the same.
For help with its massive NFL rights bill and likely re-upping with the NBA, ESPN can continue to count on hefty per-subscriber fees that look to cross the monthly $7 mark in 2017. Based on distribution in 100 million homes, that $7 amount would give it an annual take of about $8.4 billion in affiliate fees alone within five years.
The Sport-specific channels are great and not really expensive. its ESPN and that family of channels that are the killer. currently $5 per month and projected to go up even more. We should be able to choose to get rid of just that group of channels - all they ever show is NFL anyway and does anyone even watch ESPNU, Classic, News or ESPN2?
It's really pretty stupid for Verizon to send out bill notices the day before they're due, only to include this little tidbit of advice:
"One-Time Payments: Visit verizon.com anytime to make a one-time payment using your bank account or credit, debit or ATM card. Please schedule your payment at least 3-4 days prior to your bill due date to allow time for processing and avoid late payment charges." (emphesis added)
That is, of course, unless they're hoping to collect late fees. This quote was taken from a message received on Dec. 18 for a bill due Dec. 19.
Thankfully, I have eBilling setup through my bank and paid this a long time ago. The fact remains, however, that if Verizon is truly interested in helping its customers avoid late fees, it would send these messages out in a more timely manner.