VZ goes to great lengths to entice customers to participate in "paperless billing." It's not very hard to determine why this happens: it's an effective cost-cutting plan for the company. In fact there are additional reasons why this option is beneficial, but none of these reasons apply to the customer making the choice. If VW wants me or other customers to subscribe to "paperless billing," make it worthwhile. I'd suggest either a $5 or $10 dollar per month credit for starters. Try it and see what happens.
I've been a long-time Verizon Wireless customer, and received a 25% discount off my bill for being a public school teacher in Texas. The discount appears on the Verizon Wireless website as "State of Texas Employee."
When I asked a Verizon FiOS representative about a similar discount on my FiOS bill, she told me it was available and accessible via http://www.verizon.com/connections. After submitting the form, I found that the discount wasn't available for me. I chatted with a representative, and she said that discounts weren't available for teachers in Texas.
I would strongly encourage Verizon FiOS to consider providing a discount for educators nationwide. My wife and I are both teachers and receive over $40 off our monthly Verizon Wireless bill. If employees of other corporations can receive a $5 or $10 discount off their FiOS bill, I don't believe it's too much to ask for public school teachers to receive the same.
It would be Great if verizon could start sending return envelopes with bills. I don't think this is a very good way to save money, and with Verizon being rated as the most expensive service provider in it's class, I think they can afford it.
Paying on-line is very convenient, but only customers with Bank Accounts can set a date when they want their funds withdrawn from their account. Not so with us who use Credit Cards.
Our Credit Cards are debited the day we make the "Payment", which means that when I made my payment today (Jan. 24) the funds will be taken out today -- though the payment is not due until Feb. 10!! So Verizon has my money for almost three weeks to do with as they wish. Not a bad deal, for them. Rotten for me.
Ah ha, you say: wait until Feb. 9, and then pay. Fine, except I travel a lot and could easily miss making the payment. And boy, the late charge!
Simple solution, Verizon, and one that others use: let us Credit Card holders decide when we want our funds taken from our account, and not when you want them. Thank you.
Most financial services or service companies are able to change a billing cycle - even Verizon Wireless. But Verizon says it's impossible? That is so ridiculous. Switching over to digital voice in a suite of virtually all Verizon Fios services moved my due date up 5 days - and there is nothing they can do about it. I've paid my bill on the first of the month for 20 years. C'mon, Verizon. That's really, really lame. It can't be beyond your system's capability to adjust billing cycles - it just can't.
Over the past several years I have recommended that the Discover Card be accepted as a method of payment in the Auto Pay System. Verizon is the only company I interact with that does not have Discover as an option. When will this be available? Signed, Frustrated
It's really pretty stupid for Verizon to send out bill notices the day before they're due, only to include this little tidbit of advice:
"One-Time Payments: Visit verizon.com anytime to make a one-time payment using your bank account or credit, debit or ATM card. Please schedule your payment at least 3-4 days prior to your bill due date to allow time for processing and avoid late payment charges." (emphesis added)
That is, of course, unless they're hoping to collect late fees. This quote was taken from a message received on Dec. 18 for a bill due Dec. 19.
Thankfully, I have eBilling setup through my bank and paid this a long time ago. The fact remains, however, that if Verizon is truly interested in helping its customers avoid late fees, it would send these messages out in a more timely manner.
Verizon, I feel like you're wasting my time with this nonsense. I switched over to paper free billing and all I did was move from using Verizon's Bill Pay Vendor to paying my Verizon bill on line through my bank. As a result of that, I automatically got removed from paper free billing. I received a paper bill in the mail and I had to register for paper free billing all over again and for what reason? This is fairly minor but if you ask me, that's dumb! What does Verizon care if I pay my bill with Verizon's vendor or through my bank, as long as I am paying my bills on time? I never heard of such a thing and none of my other vendors do this. That's just a lack of common sense with customer service. Can't that part of the system be fixed so it doesn't keep happening?
I shouldn't even be taken off paper billing unless I choose that myself. Here I am doing my part to help the environment and to make my bill payments cheaper and more efficient and I get penalized just because I no longer want to use Verizon's Bill Pay vendor?
And mind you, I keep emailing Verizon's customer service back and forth about this asking if I'm going to be thrown off paper free billing again and if I have to keep re-registering for that and nobody there can give me an answer. I'm about to give up on that because it's a useless conversation that goes in circles. All I get are these empty apologies for the inconvenience which don't mean anything if I can't even get a direct answer to a simple question.
Is there any chance Verizon can change their pricing policy for CableCARD to compete with a policy of that like Comcast's?
This is a big problem for trying to eliminate monthly rental fee's from the bill by purchasing 3rd party devices - TiVo's, PC CableCARD tuners, Moxi, CableCARD TV's, etc...
Comcast doesn't charge for CableCARDs unless you add more than 1 card on the same device.
I think that's the best policy to have because it's not the end user's fault that they have to rent these cards from their provider just because the provider chooses to encrypt the majority of their channels. The customer should not have to pay access fees to use a device that they own with a service that they're already paying for.
If Verizon changed their policy on this to mirror or better that of a provider like Comcast, it would make Verizon FiOS TV even more attractive of a solution for customers trying to get the most out of their TV watching experience.
Really, I am paperless and on AutoPay, yet when I click "See My Bill" on the button in my monthly e-mail notice, I can't get in unless I request a new PIN? Why? Because I only have "limited access" under my current PIN, which I guess allows them to bill me, take my money, but does not allow me to access my bill. How convenient for Verizon, but not so much for me. When I call to get access, my only options are to receive a new PIN via a call to my home phone number (while I am at work) or to receive a PIN in the mail. Again, neither option is convenient for me, nor does it make any sense if they are already billing me and taking my money. So my idea is to only let people with full access sign up for paperless billing or AutoPay so that they can actually access and see their monthly bill. I know, I must be a genius.
I admittedly was late with my payment and as such my account was suspended. My forgetfulness aside, having the option to still access my account information online and pay my bill should not be stopped. By locking a customer out of their account online you remove the convenience and ease of use for online payments. You offer the option to pay online as a free service, which I appreciate, but locking someone out of online access because of past due balance after only a few days doesn't make sense to me.
You're forcing me to not only make a call but then also charge me to pay my bill over the phone. If I had the option I would have just paid the past due bill online and went about my day. It may be a small inconvenience, yes, but if you are going to lock someone out for a past due payment I would say make it after a longer period of time or still allow a customer to if nothing else still have access to making an online payment even if not allowing "full" account access. Just a thought.
Here's an idea for Verizon. So far in my session on MyVerizon I have been prompted to join paperless billing 3 times within the span of 2 minutes. I said "No Thanks" every time. Quit hassling me about it. When I say no the 1st and 2nd time, I mean it. It is such a nuisance.
There are two reasons that I continue to say no thanks. The first one is the fact that I do not trust your billing, and I need to review it on paper each month. An electronic bill is too easy to dismiss and not pay attention to. If you get your billing back in order, maybe I will consider it. The second reason is because I need paper bills for tracking expenses.
on 04-29-201108:02 AM - last edited on 05-25-201109:43 AM by DougVZ
Would love to go into paperless billing, however, would only consider it if Verizon would pass on the savings of paper, printing and postage to their customers. As customers switch to paperless, mainly for environmental reasons, I don't see Verizon reducing their rates due to the savings mentioned above.
Here is a Great New Idea for Verizon. Don't include the new fee for a third party vendor that you are about to impose on those who wish to pay On-Line. Obviously, it is an attempt to force the Auto Pay function for OL bill pay. It's a great idea for those who wish to use it and is clearly a useful tool for those who don't want the hassle or worry of having to pay the bill each month. (Out of mind, Out of sight!) But some people (like me) don't want companies to have open access to their bank acct., not even for a monthly bill deduction.
Last time I checked, most companies were trying to make it easier to pay OL. This may be easier for some, but more complicated for those not wishing to use AutoPay. Now our choice is to do your AutoPay or pay a Vendor fee or go back to the stone age and slomo mail a check each month to avoid the $3.50 fee. I'm new to the Verizon ViOS system and am so far not impressed with what I see. Unlike with Bright House, there is no Movies ON Demand as such, MOD means PPV movies and some free ones ON Demand. But not Premium channels On-Demand. Nor can one start a show over without 1st having recorded it on the DVR. Now we complicate the OL Bill Pay Function by saying go AutoPay or pay a fee. Again, Bright House OL BillPay is still free. Maybe my decision to switch to FiOS wasn't such a good one after all. I'm re-thinking that decision real hard and I hope I'm not alone.