VZ goes to great lengths to entice customers to participate in "paperless billing."  It's not very hard to determine why this happens: it's an effective cost-cutting plan for the company.  In fact there are additional reasons why this option is beneficial, but none of these reasons apply to the customer making the choice.  If VW wants me or other customers to subscribe to "paperless billing," make it worthwhile.  I'd suggest either a $5 or $10 dollar per month credit for starters.  Try it and see what happens.

I've been a long-time Verizon Wireless customer, and received a 25% discount off my bill for being a public school teacher in Texas. The discount appears on the Verizon Wireless website as "State of Texas Employee."

When I asked a Verizon FiOS representative about a similar discount on my FiOS bill, she told me it was available and accessible via http://www.verizon.com/connections. After submitting the form, I found that the discount wasn't available for me. I chatted with a representative, and she said that discounts weren't available for teachers in Texas.

I would strongly encourage Verizon FiOS to consider providing a discount for educators nationwide. My wife and I are both teachers and receive over $40 off our monthly Verizon Wireless bill. If employees of other corporations can receive a $5 or $10 discount off their FiOS bill, I don't believe it's too much to ask for public school teachers to receive the same.

It would be Great if verizon could start sending return envelopes with bills. I don't think this is a very good way to save money, and with Verizon being rated as the most expensive service provider in it's class, I think they can afford it.

Paying on-line is very convenient,  but only customers with Bank Accounts can set a date when they want their funds withdrawn from their account. Not so with us who use Credit Cards.

Our Credit Cards are debited the day we make the "Payment", which means that when I made my payment today (Jan. 24) the funds will be taken out today -- though the payment is not due until Feb. 10!! So Verizon has my money for almost three weeks to do with as they wish. Not a bad deal, for them. Rotten for me.

Ah ha, you say: wait until Feb. 9, and then pay. Fine, except I travel a lot and could easily miss making the payment. And boy, the late charge!

Simple solution, Verizon, and one that others use: let us Credit Card holders decide when we want our funds taken from our account, and not when you want them. Thank you.

Most financial services or service companies are able to change a billing cycle - even Verizon Wireless.  But Verizon says it's impossible?  That is so ridiculous. Switching over to digital voice in a suite of virtually all Verizon Fios services moved my due date up 5 days - and there is nothing they can do about it.  I've paid my bill on the first of the month for 20 years. C'mon, Verizon.  That's really, really lame.  It can't be beyond your system's capability to adjust billing cycles - it just can't.

It's really pretty stupid for Verizon to send out bill notices the day before they're due, only to include this little tidbit of advice:

"One-Time Payments: Visit verizon.com anytime to make a one-time payment using your bank account or credit, debit or ATM card. Please schedule your payment at least 3-4 days prior to your bill due date to allow time for processing and avoid late payment charges." (emphesis added)

That is, of course, unless they're hoping to collect late fees. This quote was taken from a message received on Dec. 18 for a bill due Dec. 19.

Thankfully, I have eBilling setup through my bank and paid this a long time ago. The fact remains, however, that if Verizon is truly interested in helping its customers avoid late fees, it would send these messages out in a more timely manner.

Matthew Riedel

Verizon, I feel like you're wasting my time with this nonsense.  I switched over to paper free billing and all I did was move from using Verizon's Bill Pay Vendor to paying my Verizon bill on line through my bank.  As a result of that, I automatically got removed from paper free billing.  I received a paper bill in the mail and I had to register for paper free billing all over again and for what reason?  This is fairly minor but if you ask me, that's dumb!  What does Verizon care if I pay my bill with Verizon's vendor or through my bank, as long as I am paying my bills on time?  I never heard of such a thing and none of my other vendors do this.  That's just a lack of common sense with customer service.  Can't that part of the system be fixed so it doesn't keep happening?

I shouldn't even be taken off paper billing unless I choose that myself.  Here I am doing my part to help the environment and to make my bill payments cheaper and more efficient and I get penalized just because I no longer want to use Verizon's Bill Pay vendor? 

And mind you, I keep emailing Verizon's customer service back and forth about this asking if I'm going to be thrown off paper free billing again and if I have to keep re-registering for that and nobody there can give me an answer.  I'm about to give up on that because it's a useless conversation that goes in circles.  All I get are these empty apologies for the inconvenience which don't mean anything if I can't even get a direct answer to a simple question.

Really, I am paperless and on AutoPay, yet when I click "See My Bill" on the button in my monthly e-mail notice, I can't get in unless I request a new PIN?  Why?  Because I only have "limited access" under my current PIN, which I guess allows them to bill me, take my money, but does not allow me to access my bill.  How convenient for Verizon, but not so much for me.  When I call to get access, my only options are to receive a new PIN via a call to my home phone number (while I am at work) or to receive a PIN in the mail.  Again, neither option is convenient for me, nor does it make any sense if they are already billing me and taking my money.  So my idea is to only let people with full access sign up for paperless billing or AutoPay so that they can actually access and see their monthly bill.  I know, I must be a genius.

I admittedly was late with my payment and as such my account was suspended.  My forgetfulness aside, having the option to still access my account information online and pay my bill should not be stopped. By locking a customer out of their account online you remove the convenience and ease of use for online payments. You offer the option to pay online as a free service, which I appreciate, but locking someone out of online access because of past due balance after only a few days doesn't make sense to me.

You're forcing me to not only make a call but then also charge me to pay my bill over the phone. If I had the option I would have just paid the past due bill online and went about my day. It may be a small inconvenience, yes, but if you are going to lock someone out for a past due payment I would say make it after a longer period of time or still allow a customer to if nothing else still have access to making an online payment even if not allowing "full" account access. Just a thought.

Thank you for you time.

Best Regards,

Major Latimer

Would love to go into paperless billing, however, would only consider it if Verizon would pass on the savings of paper, printing and postage to their customers. As customers switch to paperless, mainly for environmental reasons, I don't see Verizon reducing their rates due to the savings mentioned above.