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Enter New Idea

Fix "One Bill"

Status: Acknowledged
by ‎07-12-2013 10:19 AM - edited ‎07-12-2013 10:29 AM

By and large, Verizon One Bill doesn't work.  Put another way, it works some of the time for some of the people in some cases.  Depending on your definition of "some," this is a reasonably large problem.  I know this from personal experience.


When I first signed up for Verizon services, one of the selling points was that I could combine my TV/phone/Internet services with my mobile phone services within the billing system, and save a few dollars each month.  I accepted this promise on faith and about 5 or 6 months later finally realized that the promised savings was not going to materialize.  It didn't take long to see (once again) that trying to get two independent divisions within the same large organization to agree on items that neither side cared about in the first place was a dead end street.


It doesn't have to be that way, and a determined effort on Verizon's part can indeed change things.  I know I'd love to realize some savings based on what's essentially a large convenience to the supplier.  C'mon Verizon, let's see what you all can do to make us happy.

Status: Acknowledged
Thanks for the suggestion. The Billing team has been alerted to your concern.

Accepting Discover Card

Status: Maybe Later
by Discover on ‎01-08-2011 02:04 PM

Over the past several years I have recommended that the Discover Card be accepted as a method of payment in the Auto Pay System.  Verizon is the only company I interact with that does not have Discover as an option.  When will this be available?  Signed, Frustrated

Status: Maybe Later
We actually do accept Discover, but only in limited areas such as One Bill kiosks and Walled Garden. Our billing product manager has told me that they continually evaluate the payment options that we offer and will take your suggestion into consideration.

Redbox subscription on my Verizon bill

Status: Acknowledged
by fios_user2 on ‎12-22-2012 01:27 PM

I would love to be able to subscribe to Redbox Instant now that it's in beta. However, I don't put live credit cards over the Internet, ever. This means no Netflix, either.


It would be great if those of us who are already FIOS customers could have the Redbox subscription put on our Verizon bill.


If that option isn't available, I won't be signing up for Redbox.


Status: Acknowledged

So my bill went up 2.35% after 6 months with Verizon. :smileyfrustrated:

Status: Acknowledged


Status: Acknowledged
by docasio74 on ‎08-06-2012 09:47 AM

When a customer pays their bill the services should be restored right away instead of services being off for the whole weekend and waiting until Monday!!!   

Status: Acknowledged

My Account / Account Actions - PLEASE ADD / Order History and Repair History.

Status: Acknowledged
by on ‎10-27-2012 04:30 AM - last edited on ‎10-27-2012 06:05 AM by Moderator

My Account / Account Actions, there is order status and repair status.


Add Order History, and Repair History, so we can track when account changes were made, or service repairs were ordered.


I realize repair history may be more difficult, but anything with a repair order number, or account order number for changes, should be accessible to display from a database for the customer.


I am not sure if tech support can see these, or who internally to Verizon can see these, but the customer should be able to see their history, without having to go though months or years of old bills. Perhaps a link to payment history can also be added here, since it is an account action. I know payment history can be found under the Billing, but it would be nice if the account history could be found all in one place for the customer. Depending on how those items are tracked, it may also help Verizon internally.



These changes may even lead more people to paperless billing if they can see their account history more efficiently online, other than going through bills. It would provide more confidence that Verizon has these items tracked in their database, other than just on the monthy bill.



I once had to talk to billing and show one month, and then the following month's bill just to prove that, yes it was there and now it has changed. So I still shy from paperless billing, even though a paper PDF can be downloaded.


Promote that in addition to the ability for downloading an electronic copy of your bill for archiving, account and repair order history is now availible online, and more easily found. Stop your paper, it is no longer required. You can now see a history of any change to your account.

Status: Acknowledged

Autopay needs changed

Status: Acknowledged
by dockel on ‎09-05-2013 04:18 PM

I received a call from Verizon stating that my bill was past due. I have been on autopay for many, many years....same bank account. A customer account rep said that any changes to the services we have would require re-entering our billing info.  THIS IS ASSININE.  They contacted us, saying that if we wanted HBO for $5 a month, it would complete our premium package. We accepted, never dreaming that this would require that it would stop our autopay.  I checked on line and all the correct info was on the system.  I now realize that when we experienced a problem last year, it was this situation back then, but was not told about re-entering the data.

Status: Acknowledged
Your frustration is understood. We will make mention of this to the billing team.

Change Verizon's CableCARD pricing policy

Status: Not Likely
by Zero on ‎11-25-2011 04:12 PM

Is there any chance Verizon can change their pricing policy for CableCARD to compete with a policy of that like Comcast's?


This is a big problem for trying to eliminate monthly rental fee's from the bill by purchasing 3rd party devices - TiVo's, PC CableCARD tuners, Moxi, CableCARD TV's, etc...


Comcast doesn't charge for CableCARDs unless you add more than 1 card on the same device.


I think that's the best policy to have because it's not the end user's fault that they have to rent these cards from their provider just because the provider chooses to encrypt the majority of their channels.  The customer should not have to pay access fees to use a device that they own with a service that they're already paying for.


If Verizon changed their policy on this to mirror or better that of a provider like Comcast, it would make Verizon FiOS TV even more attractive of a solution for customers trying to get the most out of their TV watching experience.

Status: Not Likely
As long as there is a requirement to ensure that the distribution of content is done securely, there will likely be some charges related to the systems that ensure that.

Make "Paperless Billing" Worthwhile

Status: Acknowledged
by on ‎08-28-2012 09:38 AM

VZ goes to great lengths to entice customers to participate in "paperless billing."  It's not very hard to determine why this happens: it's an effective cost-cutting plan for the company.  In fact there are additional reasons why this option is beneficial, but none of these reasons apply to the customer making the choice.  If VW wants me or other customers to subscribe to "paperless billing," make it worthwhile.  I'd suggest either a $5 or $10 dollar per month credit for starters.  Try it and see what happens.

Status: Acknowledged

How about automatically taking money off our bills for sandy victims like me who did not use Verizon for 9 days?? Other companies like cable automatically deducted off their customers bills for this rare occassion.

Status: Acknowledged

Auto-pay for muli - users

Status: Not Likely
by Jim7514 on ‎03-17-2013 07:35 AM

Auto pay option of splitting the amount due between two Credit Cards (by a percent) for those co-users of the account.

Status: Not Likely
Currently, there are no plans to make this feature available.

Bill notice timeliness

Status: Acknowledged
by mkriedel on ‎12-19-2011 05:27 AM

It's really pretty stupid for Verizon to send out bill notices the day before they're due, only to include this little tidbit of advice:



"One-Time Payments: Visit anytime to make a one-time payment using your bank account or credit, debit or ATM card. Please schedule your payment at least 3-4 days prior to your bill due date to allow time for processing and avoid late payment charges." (emphesis added)


That is, of course, unless they're hoping to collect late fees. This quote was taken from a message received on Dec. 18 for a bill due Dec. 19.


Thankfully, I have eBilling setup through my bank and paid this a long time ago. The fact remains, however, that if Verizon is truly interested in helping its customers avoid late fees, it would send these messages out in a more timely manner.


Matthew Riedel

Status: Acknowledged

Here's an idea for Verizon.  So far in my session on MyVerizon I have been prompted to join paperless billing 3 times within the span of 2 minutes.  I said "No Thanks" every time.  Quit hassling me about it.  When I say no the 1st and 2nd time, I mean it.  It is such a nuisance. 


There are two reasons that I continue to say no thanks.  The first one is the fact that I do not trust your billing, and I need to review it on paper each month.  An electronic bill is too easy to dismiss and not pay attention to.  If you get your billing back in order, maybe I will consider it.  The second reason is because I need paper bills for tracking expenses.



Status: Already Exists

From the product manager:

"This customer could have been prompted to enroll 3 times. Once via the sweepstakes interstitial page, when they viewed their bill and when they made a 1-time payment. We want him to enroll which is why he is being offered the option so many times and all 3 offers work independently of each other. Not sure what he means by getting our billing back in order but he can print past 24 months bills from his online account for tracking expenses.


Today, customers have the option to be notified when the bill is available to be viewed and paid via their mobile phone in addition to getting an email which might help missing the notice."

I use the 1 Bill pay for my cell and residential bills.  I can't use the phone app anymore to check my bill.  It was very convenient and no it is not.  Also, I used to pay my bill manually on pay day and i kept the autopay option on just in case I forgot.  The reason I do this is because I don't want to wait until the 25th to roll around for the payment to be processed.  But I like the backup, just in case I forget.  Also, having multiple sites to check on all of thee things is a pain.  Can't you combine them?

Status: Acknowledged
Sorry you haven't been able to use the app. I will send your idea on to the Billing Team. Please continue to submit ideas.

I've been a long-time Verizon Wireless customer, and received a 25% discount off my bill for being a public school teacher in Texas. The discount appears on the Verizon Wireless website as "State of Texas Employee."


When I asked a Verizon FiOS representative about a similar discount on my FiOS bill, she told me it was available and accessible via After submitting the form, I found that the discount wasn't available for me. I chatted with a representative, and she said that discounts weren't available for teachers in Texas.


I would strongly encourage Verizon FiOS to consider providing a discount for educators nationwide. My wife and I are both teachers and receive over $40 off our monthly Verizon Wireless bill. If employees of other corporations can receive a $5 or $10 discount off their FiOS bill, I don't believe it's too much to ask for public school teachers to receive the same.

Status: Acknowledged
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