Customers With Disabilities
Enter New Idea
Jim7514

Auto-pay for muli - users

Status: Not Likely
by Jim7514 on ‎03-17-2013 07:35 AM

Auto pay option of splitting the amount due between two Credit Cards (by a percent) for those co-users of the account.

Status: Not Likely
Currently, there are no plans to make this feature available.

How about automatically taking money off our bills for sandy victims like me who did not use Verizon for 9 days?? Other companies like cable automatically deducted off their customers bills for this rare occassion.

Status: Acknowledged
armond_in_nj

Make "Paperless Billing" Worthwhile

Status: Acknowledged
by on ‎08-28-2012 09:38 AM

VZ goes to great lengths to entice customers to participate in "paperless billing."  It's not very hard to determine why this happens: it's an effective cost-cutting plan for the company.  In fact there are additional reasons why this option is beneficial, but none of these reasons apply to the customer making the choice.  If VW wants me or other customers to subscribe to "paperless billing," make it worthwhile.  I'd suggest either a $5 or $10 dollar per month credit for starters.  Try it and see what happens.

Status: Acknowledged

I use the 1 Bill pay for my cell and residential bills.  I can't use the phone app anymore to check my bill.  It was very convenient and no it is not.  Also, I used to pay my bill manually on pay day and i kept the autopay option on just in case I forgot.  The reason I do this is because I don't want to wait until the 25th to roll around for the payment to be processed.  But I like the backup, just in case I forget.  Also, having multiple sites to check on all of thee things is a pain.  Can't you combine them?

Status: Acknowledged
Sorry you haven't been able to use the app. I will send your idea on to the Billing Team. Please continue to submit ideas.
vfantasi

Auto Pay fix

Status: Acknowledged
by vfantasi on ‎05-13-2013 05:54 AM

Perhaps Verizon DSL customers should also be able to VIEW and MODIFY Auto Pay online.  Currently, because DSL uses a phone line, Verizon customers are only able to ENROLL in Auto Pay because the phone line with a zero balance is the recognized account- not the internet service.  Using paperless billing compounds this problem because the on-line account number only reflects the zero balance phone, not the SEPARATE account number that reflects the internet service.  While it is possible to see that account payments have posted with Auto Pay to this second account once you realize there is a second accout!, any attempt to view/modify Auto Pay are met only with the prompt to ENROLL.

Status: Acknowledged
Zero

Change Verizon's CableCARD pricing policy

Status: Not Likely
by Zero on ‎11-25-2011 04:12 PM

Is there any chance Verizon can change their pricing policy for CableCARD to compete with a policy of that like Comcast's?

 

This is a big problem for trying to eliminate monthly rental fee's from the bill by purchasing 3rd party devices - TiVo's, PC CableCARD tuners, Moxi, CableCARD TV's, etc...

 

Comcast doesn't charge for CableCARDs unless you add more than 1 card on the same device.

 

I think that's the best policy to have because it's not the end user's fault that they have to rent these cards from their provider just because the provider chooses to encrypt the majority of their channels.  The customer should not have to pay access fees to use a device that they own with a service that they're already paying for.

 

If Verizon changed their policy on this to mirror or better that of a provider like Comcast, it would make Verizon FiOS TV even more attractive of a solution for customers trying to get the most out of their TV watching experience.

Status: Not Likely
As long as there is a requirement to ensure that the distribution of content is done securely, there will likely be some charges related to the systems that ensure that.

I've been a long-time Verizon Wireless customer, and received a 25% discount off my bill for being a public school teacher in Texas. The discount appears on the Verizon Wireless website as "State of Texas Employee."

 

When I asked a Verizon FiOS representative about a similar discount on my FiOS bill, she told me it was available and accessible via http://www.verizon.com/connections. After submitting the form, I found that the discount wasn't available for me. I chatted with a representative, and she said that discounts weren't available for teachers in Texas.

 

I would strongly encourage Verizon FiOS to consider providing a discount for educators nationwide. My wife and I are both teachers and receive over $40 off our monthly Verizon Wireless bill. If employees of other corporations can receive a $5 or $10 discount off their FiOS bill, I don't believe it's too much to ask for public school teachers to receive the same.

Status: Acknowledged
amroll

Payment due Date

Status: Not Likely
by amroll on ‎04-17-2013 01:26 PM

With all the technology that Verizon has, I would think they could find a way to change my payment due date from the end of the month to the beginning of the month when I pay my bills and my checks come in.  When I requested this, customer service told me it was mpossible to change my due date unless I changed my telephone number.  This is a great inconvenience to me, and I would change service if the building I live in was not rewired for Verizon.

Status: Not Likely
Sorry for the inconvenience. The customer service representative was correct. I will pass your concern and request for due date changes on to the billing team. Thanks so much for using Idea Exchange.
mkriedel

Bill notice timeliness

Status: Acknowledged
by mkriedel on ‎12-19-2011 05:27 AM

It's really pretty stupid for Verizon to send out bill notices the day before they're due, only to include this little tidbit of advice:

 

 

"One-Time Payments: Visit verizon.com anytime to make a one-time payment using your bank account or credit, debit or ATM card. Please schedule your payment at least 3-4 days prior to your bill due date to allow time for processing and avoid late payment charges." (emphesis added)

 

That is, of course, unless they're hoping to collect late fees. This quote was taken from a message received on Dec. 18 for a bill due Dec. 19.

 

Thankfully, I have eBilling setup through my bank and paid this a long time ago. The fact remains, however, that if Verizon is truly interested in helping its customers avoid late fees, it would send these messages out in a more timely manner.

 

Matthew Riedel

Status: Acknowledged

Hello Verizon Online,

 

I do not understand why I can receive bills and make payments through my bank for my Verizon Wireless account, but not for my Online account.

 

Let me be clear - I do not want to sign up for automatic payments through you because I do not want you to have my banking information and I want to control my payments.

 

You are the only business that does not work with my bank. I find this extremely annoying, inconvienient, and rather hostile to me (your "customer").

 

 

 

 

Status: Acknowledged

Here's an idea for Verizon.  So far in my session on MyVerizon I have been prompted to join paperless billing 3 times within the span of 2 minutes.  I said "No Thanks" every time.  Quit hassling me about it.  When I say no the 1st and 2nd time, I mean it.  It is such a nuisance. 

 

There are two reasons that I continue to say no thanks.  The first one is the fact that I do not trust your billing, and I need to review it on paper each month.  An electronic bill is too easy to dismiss and not pay attention to.  If you get your billing back in order, maybe I will consider it.  The second reason is because I need paper bills for tracking expenses.

 

 

Status: Already Exists

From the product manager:


"This customer could have been prompted to enroll 3 times. Once via the sweepstakes interstitial page, when they viewed their bill and when they made a 1-time payment. We want him to enroll which is why he is being offered the option so many times and all 3 offers work independently of each other. Not sure what he means by getting our billing back in order but he can print past 24 months bills from his online account for tracking expenses.

 

Today, customers have the option to be notified when the bill is available to be viewed and paid via their mobile phone in addition to getting an email which might help missing the notice."

Really, I am paperless and on AutoPay, yet when I click "See My Bill" on the button in my monthly e-mail notice, I can't get in unless I request a new PIN?  Why?  Because I only have "limited access" under my current PIN, which I guess allows them to bill me, take my money, but does not allow me to access my bill.  How convenient for Verizon, but not so much for me.  When I call to get access, my only options are to receive a new PIN via a call to my home phone number (while I am at work) or to receive a PIN in the mail.  Again, neither option is convenient for me, nor does it make any sense if they are already billing me and taking my money.  So my idea is to only let people with full access sign up for paperless billing or AutoPay so that they can actually access and see their monthly bill.  I know, I must be a genius.

Status: Acknowledged

Verizon, I feel like you're wasting my time with this nonsense.  I switched over to paper free billing and all I did was move from using Verizon's Bill Pay Vendor to paying my Verizon bill on line through my bank.  As a result of that, I automatically got removed from paper free billing.  I received a paper bill in the mail and I had to register for paper free billing all over again and for what reason?  This is fairly minor but if you ask me, that's dumb!  What does Verizon care if I pay my bill with Verizon's vendor or through my bank, as long as I am paying my bills on time?  I never heard of such a thing and none of my other vendors do this.  That's just a lack of common sense with customer service.  Can't that part of the system be fixed so it doesn't keep happening?

 

I shouldn't even be taken off paper billing unless I choose that myself.  Here I am doing my part to help the environment and to make my bill payments cheaper and more efficient and I get penalized just because I no longer want to use Verizon's Bill Pay vendor? 

 

And mind you, I keep emailing Verizon's customer service back and forth about this asking if I'm going to be thrown off paper free billing again and if I have to keep re-registering for that and nobody there can give me an answer.  I'm about to give up on that because it's a useless conversation that goes in circles.  All I get are these empty apologies for the inconvenience which don't mean anything if I can't even get a direct answer to a simple question.

 

 

 

 

 

 

Status: Acknowledged
I'm sorry for your frustrations! I'll make sure this gets brought to the attention of the proper team within Verizon.
dshayden

Payment

Status: Acknowledged
by dshayden on ‎06-26-2012 10:54 AM

Most financial services or service companies are able to change a billing cycle - even Verizon Wireless.  But Verizon says it's impossible?  That is so ridiculous. Switching over to digital voice in a suite of virtually all Verizon Fios services moved my due date up 5 days - and there is nothing they can do about it.  I've paid my bill on the first of the month for 20 years. C'mon, Verizon.  That's really, really lame.  It can't be beyond your system's capability to adjust billing cycles - it just can't.

Status: Acknowledged
MPStudios

Online Account Access Lockout

Status: Acknowledged
by MPStudios on ‎08-24-2011 02:33 PM

I admittedly was late with my payment and as such my account was suspended.  My forgetfulness aside, having the option to still access my account information online and pay my bill should not be stopped. By locking a customer out of their account online you remove the convenience and ease of use for online payments. You offer the option to pay online as a free service, which I appreciate, but locking someone out of online access because of past due balance after only a few days doesn't make sense to me.

 

You're forcing me to not only make a call but then also charge me to pay my bill over the phone. If I had the option I would have just paid the past due bill online and went about my day. It may be a small inconvenience, yes, but if you are going to lock someone out for a past due payment I would say make it after a longer period of time or still allow a customer to if nothing else still have access to making an online payment even if not allowing "full" account access. Just a thought.

 

Thank you for you time.

 

Best Regards,

Major Latimer

Status: Acknowledged
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