I have 2 ideas.

1) A Post card reminder, it's alot less paper. I don't need my paper bill to list all my phone charges, just the amount and due date. One simple sheet folded over with the amount and basic billing info. I forget to pay unless I have a hard copy to remind me. I put all of my bills in a bills to pay folder with the date. Sometimes I still forget to print the email reminder. So a simple post card or one page letter would be a great transistion for people like me.

2) Also A message on your TV messages reminding you that your bill is coming due.

Thank you

I'm lending you my money by doing this. I have been able to prepay my account until this week, and it seems a policy has changed. I can no longer prepay on the website or over the phone.

Is it just me?  I clicked my through my account, payment, billing etc to find a place to click on 'change credit card info'.  Finally called to be walked through it.  Then when I deleted the old card, I had to disenroll from easy pay and reenroll with the new card.  Now I have to wait 60 days for that change to "take".  What? Why can't I stay enrolled and just change the card number?

I was recently charged for 3 months of individual services because my Bundle package, unbeknownst to me, had expired and required renewal.  What I would like to suggest is for customers to be able to select an Auto Renew option when their bundle package has not changed between renewal periods.  If Verizon feels the need to notify customers at the end of their Bundle contract, with the Auto Renewal option selected, the notification would be that their bundle service would continue unless Verizon received notification to the contrary.  If the customer's bundled services changed between renewal periods, the Auto Renewal would automatically stop and revert to individual service billing until the customer renewed this option.

I am using the paperless billing option, and having the amount automatically taken out of my checking account. When I get the email telling me about my bill and upcoming payment, it only tells me the due date, which is not the date that the money will be withdrawn from my account. The email says that I need to add 20 days to the billing date to calculate this date. This means I have to login to my account, find the billing date, and then figure out the withdrawal date.

The computer program that you are using to create the billing email must know the billing date. And it certainly knows how to add 20 to that date. So my suggestion is, why can't you just include that date in the email itself, instead of making us login and figure it out ourselves?

Thanks!

while I do appreciate veing able to view my current bill and previous 3 months' bills online, a nice feature would be to add an indicator to determine if a certain category's price increased/decreased from the prior month.

for example, if you paid $50 in movie rentals from the prior month, and then this month you paid $55, then an UP arrow can appear next to the amount, indicating that the amount increased, thus prompting the customer to review the rentals to determine why the amount increased.

in this day and age of everyone closely watching their expenditures, this feature would certainly help customers budget accordingly.

this could also help parents more efficiently monitor their children's text/data usage.

it would be nice if VZ could take this one step further and offer some metrics and charting on each of these aspects for in-dept quantitative analysis.

I would love it if when I sign in my account overeview would inform me if I have payment scheduled for a future date.

Then I wouldn't have to look for it.

I made a SCHEDULED payment ONLINE on a Saturday for the payment to be withdrawn from my account the following Tuesday. However, the date that I scheduled the payment for was NOT the date that popped up on the confirmation sheet/email.  Perhaps Verizon can make it so that customers can cancel and correct the payment dates and/or amounts ONLINE, therefore eliminating the symptoms of high blood pressure because a customer has to worry about the payment going through for a date it wasn't scheduled for.

Verizon needs to get someone to fix the billing website (particularly the login authentication). I tried to log in for the past few days and it would always time out. I pay all my bills online and this doesn't happen anywhere else. I also have a very high speed connection. This happened at both my home and work computers therefore it must be the website. I eventually was able to access the page after browsing other pages on the website then clicking on the billing tab (apparently I had finally managed to log in during one of the attempts that timed out). However this was very annoying and time-wasting as something that should have taken a minute took several minutes a day of attempting to sign in

I live in Chicago, have a landline in Florida. I am trying to view my statement NOW, not tomorrow - Today. You must put in a pin number and the only way to get the pin number is via the US Mail - in 5-10 working days or via the phone which is a Landline....WHY cant they sent this precious pin number via the email that is connected to the bill, no to easy... Why cant you call someone and get a pin number  No Again to easy...Why cant they send it to my cell (because its not a verison cell phone) This system sucks..and it should be made easier - get with the times Verison...