I recently switched to Verizon for internet. Once I received a bill I loaded the information into online banking for billpay purposes. After the first payment succeeded I requested ebills to save paper and make it easier to see historical details on my bills in the future.
Unfortunately Verizon does not send the bill detail to my bank, instead I have to log into the Verizon account system (which isn't the easiest to navigate, but I'll get used to it). Once I logged in I still could not see specific details on the bill, I am require to use some kind of activation PIN to register (re-register?) the account. This is being done as a supposed security feature. I am not sure that creating more loggins and more website is actually more secure.
My suggestion is to send the bill details to the banks, allow me to use secure loggin encryptions for my bank to manage any security issues and see and understand my billing information while I'm also in the best possible position to understand my financials and can work seamlessly on all my payments at one time.
Verizon isn't the only bill I have, and until you get into real estate and the auto industry it's likely that I will always prefer one place to take care of all my side of my own business.
It would be Great if verizon could start sending return envelopes with bills. I don't think this is a very good way to save money, and with Verizon being rated as the most expensive service provider in it's class, I think they can afford it.
on 04-29-201108:02 AM - last edited on 05-25-201109:43 AM by DougVZ
Would love to go into paperless billing, however, would only consider it if Verizon would pass on the savings of paper, printing and postage to their customers. As customers switch to paperless, mainly for environmental reasons, I don't see Verizon reducing their rates due to the savings mentioned above.
Here is a Great New Idea for Verizon. Don't include the new fee for a third party vendor that you are about to impose on those who wish to pay On-Line. Obviously, it is an attempt to force the Auto Pay function for OL bill pay. It's a great idea for those who wish to use it and is clearly a useful tool for those who don't want the hassle or worry of having to pay the bill each month. (Out of mind, Out of sight!) But some people (like me) don't want companies to have open access to their bank acct., not even for a monthly bill deduction.
Last time I checked, most companies were trying to make it easier to pay OL. This may be easier for some, but more complicated for those not wishing to use AutoPay. Now our choice is to do your AutoPay or pay a Vendor fee or go back to the stone age and slomo mail a check each month to avoid the $3.50 fee. I'm new to the Verizon ViOS system and am so far not impressed with what I see. Unlike with Bright House, there is no Movies ON Demand as such, MOD means PPV movies and some free ones ON Demand. But not Premium channels On-Demand. Nor can one start a show over without 1st having recorded it on the DVR. Now we complicate the OL Bill Pay Function by saying go AutoPay or pay a fee. Again, Bright House OL BillPay is still free. Maybe my decision to switch to FiOS wasn't such a good one after all. I'm re-thinking that decision real hard and I hope I'm not alone.
I was recently charged for 3 months of individual services because my Bundle package, unbeknownst to me, had expired and required renewal. What I would like to suggest is for customers to be able to select an Auto Renew option when their bundle package has not changed between renewal periods. If Verizon feels the need to notify customers at the end of their Bundle contract, with the Auto Renewal option selected, the notification would be that their bundle service would continue unless Verizon received notification to the contrary. If the customer's bundled services changed between renewal periods, the Auto Renewal would automatically stop and revert to individual service billing until the customer renewed this option.
I am using the paperless billing option, and having the amount automatically taken out of my checking account. When I get the email telling me about my bill and upcoming payment, it only tells me the due date, which is not the date that the money will be withdrawn from my account. The email says that I need to add 20 days to the billing date to calculate this date. This means I have to login to my account, find the billing date, and then figure out the withdrawal date.
The computer program that you are using to create the billing email must know the billing date. And it certainly knows how to add 20 to that date. So my suggestion is, why can't you just include that date in the email itself, instead of making us login and figure it out ourselves?
1) A Post card reminder, it's alot less paper. I don't need my paper bill to list all my phone charges, just the amount and due date. One simple sheet folded over with the amount and basic billing info. I forget to pay unless I have a hard copy to remind me. I put all of my bills in a bills to pay folder with the date. Sometimes I still forget to print the email reminder. So a simple post card or one page letter would be a great transistion for people like me.
2) Also A message on your TV messages reminding you that your bill is coming due.
byjmcohen2308-15-201110:39 AM - edited 08-16-201105:20 AM
while I do appreciate veing able to view my current bill and previous 3 months' bills online, a nice feature would be to add an indicator to determine if a certain category's price increased/decreased from the prior month.
for example, if you paid $50 in movie rentals from the prior month, and then this month you paid $55, then an UP arrow can appear next to the amount, indicating that the amount increased, thus prompting the customer to review the rentals to determine why the amount increased.
in this day and age of everyone closely watching their expenditures, this feature would certainly help customers budget accordingly.
this could also help parents more efficiently monitor their children's text/data usage.
it would be nice if VZ could take this one step further and offer some metrics and charting on each of these aspects for in-dept quantitative analysis.
Seems to me that you could reduce a lot of calls to complain about bills if you would keep your promise of "prices for 2 years" "price for one year".
I have had to call Verizon 6 times over the last year and 0.5 because the 2 yearplan that was promised at $120 increased at 6 months, then again at 1 year, then again at 18 months. The 18 months mark calls are not over. The first time I called the lady said she'd check with he supervisor and call back (that never happened), when I called back that lady made some changes and promised they'd stick. Next bill was back to $160+.
On top of that the bill seems to change every month. Now my TV piece of the bundle has gone up another 5 bucks.
Sticking to your agreements (or not allowing people to make promises that cant be kept) should also help you reduce churn.
Is it just me? I clicked my through my account, payment, billing etc to find a place to click on 'change credit card info'. Finally called to be walked through it. Then when I deleted the old card, I had to disenroll from easy pay and reenroll with the new card. Now I have to wait 60 days for that change to "take". What? Why can't I stay enrolled and just change the card number?
I made a SCHEDULED payment ONLINE on a Saturday for the payment to be withdrawn from my account the following Tuesday. However, the date that I scheduled the payment for was NOT the date that popped up on the confirmation sheet/email. Perhaps Verizon can make it so that customers can cancel and correct the payment dates and/or amounts ONLINE, therefore eliminating the symptoms of high blood pressure because a customer has to worry about the payment going through for a date it wasn't scheduled for.