Customers With Disabilities
Enter New Idea
cjbjr

split out ESPN as an opt-out option

Status: Acknowledged
by cjbjr on ‎02-21-2013 03:50 AM

For help with its massive NFL rights bill and likely re-upping with the NBA, ESPN can continue to count on hefty per-subscriber fees that look to cross the monthly $7 mark in 2017. Based on distribution in 100 million homes, that $7 amount would give it an annual take of about $8.4 billion in affiliate fees alone within five years.

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The Sport-specific channels are great and not really expensive. its ESPN and that family of channels that are the killer. currently $5 per month and projected to go up even more.  We should be able to choose to get rid of just that group of channels - all they ever show is NFL anyway and does anyone even watch ESPNU, Classic, News or ESPN2?
Status: Acknowledged
You appear to have a keen business mind. Those are some BIG numbers. Your idea sounds like an "opt" out of Sports plan. I will submit your suggestion to the appropriate team. Thanks so much for participating in Idea Exchange.

The latest version of the Verizon web site is a step backwards.  There was always an option of "multiple phones" that would allow a user with more than one home phone line to pay all Verizion bills with one click.  That option has been removed, and it now necessary to click on each phone line separately and to pay it and then go on to the next phone line, etc., etc.  I expect that each new version of a web site  is an improvement of the previous version, not one with removed functionality,  The Verzion automated 'chat' function does not even recognize the words' multiple phones' or multiple lines'.  And what was the Verizon customer service person's solution?  Pay bills directly with the bank, not with Verizon. 

Status: Acknowledged
njh2oskier

Billing convenience fee!!!!!!

Status: New Idea
by njh2oskier on ‎12-29-2011 12:34 PM

Are you serious!!! 

You want to charge us for paying our bill?

You better,  

1. hire more people to go back to opening paper payments,

2. hire more people to log the paper payments,

3. pay more to mail my bill because I'll be signing back on to getting paper bills if I have pay postage to mail my payments (just 

              to make this whole deal more costly for your company),

4. wait for my bank to cash my paper check before you get my payment.

5. OR fire the genius that came up with this convenience fee plan!!!

Sincerely,

One hot customer

johnwa19

Payments

Status: Acknowledged
by johnwa19 on ‎01-17-2013 06:16 PM

You notify us when a payment is due but not when it is posted. It would be convenient for the paperless ustomer.

Status: Acknowledged

Thanks for the suggestion. I will pass this on to the Billing team.

mdrobison

Easier access to bill information

Status: Acknowledged
by mdrobison on ‎01-08-2013 02:26 AM

I recently switched to Verizon for internet. Once I received a bill I loaded the information into online banking for billpay purposes. After the first payment succeeded I requested ebills to save paper and make it easier to see historical details on my bills in the future.

Unfortunately Verizon does not send the bill detail to my bank, instead I have to log into the Verizon account system (which isn't the easiest to navigate, but I'll get used to it). Once I logged in I still could not see specific details on the bill, I am require to use some kind of activation PIN to register (re-register?) the account. This is being done as a supposed security feature. I am not sure that creating more loggins and more website is actually more secure.

My suggestion is to send the bill details to the banks, allow me to use secure loggin encryptions for my bank to manage any security issues and see and understand my billing information while I'm also in the best possible position to understand my financials and can work seamlessly on all my payments at one time.

Verizon isn't the only bill I have, and until you get into real estate and the auto industry it's likely that I will always prefer one place to take care of all my side of my own business.

Status: Acknowledged
Thanks for the Idea. This one is out of my realm, but I can forward this on to the billing team.
luvol88

PAPERLESS BILLING

Status: Acknowledged
by luvol88 on ‎04-29-2011 08:02 AM - last edited on ‎05-25-2011 09:43 AM by Admin Emeritus

Would love to go into paperless billing, however, would only consider it if Verizon would pass on the savings of paper, printing and postage to their customers. As customers switch to paperless, mainly for environmental reasons, I don't see Verizon reducing their rates due to the savings mentioned above.

Status: Acknowledged
dacutus1

Adding A New Fee to Pay On-Line

Status: Launched
by dacutus1 on ‎09-17-2010 12:02 PM

Here is a Great New Idea for Verizon. Don't include the new fee for a third party vendor that you are about to impose on those who  wish to pay On-Line.  Obviously, it is an attempt to force the Auto Pay function for OL bill pay.  It's a great idea for those who wish to use it and is clearly a useful tool for those who don't want the hassle or worry of having to pay the bill each month. (Out of mind, Out of sight!) But some people (like me) don't want companies to have open access to their bank acct., not even for a monthly bill deduction.

Last time I checked, most companies were trying to make it easier to pay OL. This may be easier for some, but more complicated for those not wishing to use AutoPay. Now our choice is to do your AutoPay or pay a Vendor fee or go back to the stone age and slomo mail a check each month to avoid the $3.50 fee. I'm new to the Verizon ViOS system and am so far not impressed with what I see. Unlike with Bright House, there is no Movies ON Demand as such, MOD means PPV movies and some free ones ON Demand. But not Premium channels On-Demand. Nor can one start a show over without 1st having recorded it on the DVR. Now we complicate the OL Bill Pay Function by saying go AutoPay or pay a fee. Again, Bright House OL BillPay is still free.  Maybe my decision to switch to FiOS wasn't such a good one after all. I'm re-thinking that decision real hard and I hope I'm not alone.

DW (dacutus1)

 

Status: Launched

This has been changed and there is no longer a plan to move forward with this fee.

DubiousDan

Return Envelopes!

Status: Acknowledged
by DubiousDan on ‎12-11-2012 07:37 AM

It would be Great if verizon could start sending return envelopes with bills. I don't think this is a very good way to save money, and with Verizon being rated as the most expensive service provider in it's class, I think they can afford it.

Status: Acknowledged

I was recently charged for 3 months of individual services because my Bundle package, unbeknownst to me, had expired and required renewal.  What I would like to suggest is for customers to be able to select an Auto Renew option when their bundle package has not changed between renewal periods.  If Verizon feels the need to notify customers at the end of their Bundle contract, with the Auto Renewal option selected, the notification would be that their bundle service would continue unless Verizon received notification to the contrary.  If the customer's bundled services changed between renewal periods, the Auto Renewal would automatically stop and revert to individual service billing until the customer renewed this option.

Status: Acknowledged
westsnoop

Allow prepaying of account

Status: Acknowledged
by westsnoop on ‎05-27-2011 06:23 PM

I'm lending you my money by doing this. I have been able to prepay my account until this week, and it seems a policy has changed. I can no longer prepay on the website or over the phone.

Status: Acknowledged
dlwester

Billing Due Withdrawal Date

Status: Acknowledged
by dlwester on ‎05-05-2011 07:04 PM

I am using the paperless billing option, and having the amount automatically taken out of my checking account. When I get the email telling me about my bill and upcoming payment, it only tells me the due date, which is not the date that the money will be withdrawn from my account. The email says that I need to add 20 days to the billing date to calculate this date. This means I have to login to my account, find the billing date, and then figure out the withdrawal date.

 

The computer program that you are using to create the billing email must know the billing date. And it certainly knows how to add 20 to that date. So my suggestion is, why can't you just include that date in the email itself, instead of making us login and figure it out ourselves?

 

Thanks!

Status: Acknowledged
jodizil

Less Paperless billing

Status: Acknowledged
by jodizil on ‎09-17-2011 08:59 AM

I have 2 ideas.

 

1) A Post card reminder, it's alot less paper. I don't need my paper bill to list all my phone charges, just the amount and due date. One simple sheet folded over with the amount and basic billing info. I forget to pay unless I have a hard copy to remind me. I put all of my bills in a bills to pay folder with the date. Sometimes I still forget to print the email reminder. So a simple post card or one page letter would be a great transistion for people like me.

 

2) Also A message on your TV messages reminding you that your bill is coming due.

 

Thank you

Status: Acknowledged
jmcohen23

VZ Bill - highlight changes

Status: Acknowledged
by ‎08-15-2011 10:39 AM - edited ‎08-16-2011 05:20 AM

while I do appreciate veing able to view my current bill and previous 3 months' bills online, a nice feature would be to add an indicator to determine if a certain category's price increased/decreased from the prior month.

 

for example, if you paid $50 in movie rentals from the prior month, and then this month you paid $55, then an UP arrow can appear next to the amount, indicating that the amount increased, thus prompting the customer to review the rentals to determine why the amount increased.

 

in this day and age of everyone closely watching their expenditures, this feature would certainly help customers budget accordingly.

 

this could also help parents more efficiently monitor their children's text/data usage.

 

it would be nice if VZ could take this one step further and offer some metrics and charting on each of these aspects for in-dept quantitative analysis.

Status: Acknowledged
MAH

Military Discount for Land Line Services.

Status: Under Review
by MAH on ‎10-11-2010 11:03 AM

You offer a military discount for wireless accounts, How about offering a military discount for land line services?

Status: Under Review
billchange

Reduce calls into billing complaints, the quantity of billing adjustments + churn

Status: Acknowledged
by billchange on ‎01-02-2012 03:48 PM - last edited on ‎01-02-2012 03:50 PM by Moderator

Seems to me that you could reduce a lot of calls to complain about bills if you would keep your promise of "prices for 2 years" "price for one year".

 

 I have had to call Verizon 6 times over the last year and 0.5 because the 2 yearplan that was promised at $120 increased at 6 months, then again at 1 year, then again at 18 months. The 18 months mark calls are not over. The first time I called the lady said she'd check with he supervisor and call back (that never happened), when I called back that lady made some changes and promised they'd stick. Next bill was back to $160+.

 

On top of that the bill seems to change every month. Now my TV piece of the bundle has gone up another 5 bucks.

 

Sticking to your agreements (or not allowing people to make promises that cant be kept) should also help you reduce churn.

 

 

 

 

Status: Acknowledged
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