1) A Post card reminder, it's alot less paper. I don't need my paper bill to list all my phone charges, just the amount and due date. One simple sheet folded over with the amount and basic billing info. I forget to pay unless I have a hard copy to remind me. I put all of my bills in a bills to pay folder with the date. Sometimes I still forget to print the email reminder. So a simple post card or one page letter would be a great transistion for people like me.
2) Also A message on your TV messages reminding you that your bill is coming due.
I am using the paperless billing option, and having the amount automatically taken out of my checking account. When I get the email telling me about my bill and upcoming payment, it only tells me the due date, which is not the date that the money will be withdrawn from my account. The email says that I need to add 20 days to the billing date to calculate this date. This means I have to login to my account, find the billing date, and then figure out the withdrawal date.
The computer program that you are using to create the billing email must know the billing date. And it certainly knows how to add 20 to that date. So my suggestion is, why can't you just include that date in the email itself, instead of making us login and figure it out ourselves?
byjmcohen2308-15-201110:39 AM - edited 08-16-201105:20 AM
while I do appreciate veing able to view my current bill and previous 3 months' bills online, a nice feature would be to add an indicator to determine if a certain category's price increased/decreased from the prior month.
for example, if you paid $50 in movie rentals from the prior month, and then this month you paid $55, then an UP arrow can appear next to the amount, indicating that the amount increased, thus prompting the customer to review the rentals to determine why the amount increased.
in this day and age of everyone closely watching their expenditures, this feature would certainly help customers budget accordingly.
this could also help parents more efficiently monitor their children's text/data usage.
it would be nice if VZ could take this one step further and offer some metrics and charting on each of these aspects for in-dept quantitative analysis.
Seems to me that you could reduce a lot of calls to complain about bills if you would keep your promise of "prices for 2 years" "price for one year".
I have had to call Verizon 6 times over the last year and 0.5 because the 2 yearplan that was promised at $120 increased at 6 months, then again at 1 year, then again at 18 months. The 18 months mark calls are not over. The first time I called the lady said she'd check with he supervisor and call back (that never happened), when I called back that lady made some changes and promised they'd stick. Next bill was back to $160+.
On top of that the bill seems to change every month. Now my TV piece of the bundle has gone up another 5 bucks.
Sticking to your agreements (or not allowing people to make promises that cant be kept) should also help you reduce churn.
Is it just me? I clicked my through my account, payment, billing etc to find a place to click on 'change credit card info'. Finally called to be walked through it. Then when I deleted the old card, I had to disenroll from easy pay and reenroll with the new card. Now I have to wait 60 days for that change to "take". What? Why can't I stay enrolled and just change the card number?
Here's a scenario for you. How many have found that your auto pay didn't work for some weird reason. No email or text on your Vz wireless phone to let you know. Verizon just convienantly adds a $7.00 late charge to your already greedy and inflated bill. Now, you have to spend how much time in a day or days to get to a live human to ask for help and to hope you get a credit on the wrongful late charge. I'm just so over this already now.
I made a SCHEDULED payment ONLINE on a Saturday for the payment to be withdrawn from my account the following Tuesday. However, the date that I scheduled the payment for was NOT the date that popped up on the confirmation sheet/email. Perhaps Verizon can make it so that customers can cancel and correct the payment dates and/or amounts ONLINE, therefore eliminating the symptoms of high blood pressure because a customer has to worry about the payment going through for a date it wasn't scheduled for.
Verizon needs to get someone to fix the billing website (particularly the login authentication). I tried to log in for the past few days and it would always time out. I pay all my bills online and this doesn't happen anywhere else. I also have a very high speed connection. This happened at both my home and work computers therefore it must be the website. I eventually was able to access the page after browsing other pages on the website then clicking on the billing tab (apparently I had finally managed to log in during one of the attempts that timed out). However this was very annoying and time-wasting as something that should have taken a minute took several minutes a day of attempting to sign in
I recently swapped out a failing DVR box AT A STORE, I took mine in, and they gave me a new one on the spot, it was great (aside from loosing settings and recorded content, there's a separate post on that )
...I just got my latest bill and I'm still getting charged for the old DVR, even though the store scanned it back into inventory on the spot.
Customer service told me it may take one to two billing cycles for the old box to clear out of the system.
...how about some fairness here, if its going to take 1-2 billing cycles to pull out hardware that I handed over on the spot, how about taking 1-2 billing cycles to charge for new services?
...this is very frustrating, and would have been missed if I didn't pay attention to my bill.
Don't get me wrong, I LOVE my FiOS, the TV, the internet, everything. I'm an IT Engineer for a development company and I understand the strugles that most people post and your attempts to solve problem and increase service levels with simple things. ...whenever someone ask me my opinion of FiOS, I tell them the same thing, but follow up with ...the billing sucks, you must keep an eye on it.
While on my soap box... my first 9 months of fios billing was screwed up. Something was missed in the system durning my install, which cleared out my acceptance of terms, and pulled off my bundle pricing. It took 9 months to figure out why I was being charged double. ...each month was 4~5 hours on the phone getting credits and asking why it was like this!! ...during those 9 months, I had one technical problem with my ONT, it was fixed in 18 hours!!! ...clearly the billing department and practices need to catch up.
Remove the advertisement stuff from your bills. Be Green yourself! You keep pushing paperless billing, but keep putting addvertisement trash for FiOS and everything else in your bills. Send just the bill. I have your service, if I want more I will see it online and or ask for it.
Remove the go green screen from the MyVerizon login.
I live in Chicago, have a landline in Florida. I am trying to view my statement NOW, not tomorrow - Today. You must put in a pin number and the only way to get the pin number is via the US Mail - in 5-10 working days or via the phone which is a Landline....WHY cant they sent this precious pin number via the email that is connected to the bill, no to easy... Why cant you call someone and get a pin number No Again to easy...Why cant they send it to my cell (because its not a verison cell phone) This system sucks..and it should be made easier - get with the times Verison...
Please bring back “Auto-Pay” without requiring us to use “Paperless Billing”. After we recently switched to “Digital Voice Service” we were told that we could no longer have “Auto-Pay” unless we enrolled in “Paperless Billing”. Previously we used “Auto-Pay” for many years.
Since we want a paper bill each month, we have been forced to write, and mail, a check each month. This is a step backwards! There are many of us that don’t want to rely on the computer to see our monthly bills.
I have had approx. 2 late payments since internet billing began, both were because you changed your remittance address & I was not aware of the change. I authorize my bank to remit based upon your email notification. In March, my bank remitted to the regular address & I just discovered that my check had been bounced back & redeposited into my account. Evidently your remittance address changed from Mission Hills to Dallas Texas. I suggest a notice be placed on the billing email when your payment addresses change.