I think the widgets need some help. My first suggestion is to make the first widget screen to come up when pressing the widget button is "my widgets" I should not have to go through or look at the preset widgets that someone else has chosen, many of which I have no interest in.
As far as the types of widgets, I would like to see
an internet browser (since it is on FiOs anyway)
check my Verizon bill (and be able to pay it)
well that is all I have at the moment. My thought is if all of these things are available on a cell phone, why aren't they available on an integrated TV/internet/phone system?????
Not been credited for return set top boxes. Got Early termination fee just added. I have one actual past due bill the I would like to pay so per chance I could. I would probably return to FIOS internet, may mobile. $777.00 of trumped up fees to close the account will only act as a ban to my ever using Verizon again for anything. All this is heading towards is your posting exaggerated losses to the IRS.
I think FlexView is a good idea but has a few drawbacks.
1) HD. I have not seen any FlexView titles in HD. I don't want to watch movies in SD on my HDTV.
2) Allow rentals to be upgraded to purchases. Many times I may rent a movie either because I'm not sure that I will like it or I might not watch it more than once. It would be nice if I could rent a FlexView movie at the cheaper rental price and then if I decide after watching the movie that I would like to purchase it, I can purchase it and get the rental price credited toward the purchase price. So if for example a movie costs 9.99 to buy and 2.99 to rent, if I rent it first and then decide to buy it, I would only pay the remaining 7.00 difference.
But Bill paying online is one of the worst I have ever seen. I never found it harder for a business establishment to take my money. And then if it is late you hammer me with a late charge. Multiple web sites and browser upgrades that are unable to access. Pretty unbelievable how bad the method is to simply pay a monthly bill.
Which brings me to another point. How about a customer loyalty break on the bill. It keeps creeping up and now around 150 bucks a month for the basics. While you offer newcomers 90 bucks for the same service. Thanks for listening.
It'll be nice if you could make your pymt just about anywhere. Instead of just the usual online, pay-by-phone, or mail in a check....setup like kiosks somewhere that is covenient for customers quick pay..insert your cash or card(pay-n-go). Everything else is starting to be convienent why not our paymnt options
I've just cancelled my DSL after years of reliable service, for which I was happy to pay. You see, I've moved, and the package deal for the cable modem at the new place was much better.
Having cancelled my service, and paying what I thought was my final bill, I got billed for an "early cancellation" fee a month later. An early cancellation fee on a land-line DSL.
Now, this is total bull. Oh, I've paid, only because otherwise you will attempt to destroy my credit rating, but if your service is so crappy that you must threaten to charge customers for actually NOT using you, then you've got a problem somewhere.
So, my idea is, drop the cancellation fee. Simple good will.
Please consider adding a delayed payment option to the automated payment system. This IS an option, but it is very difficult to reach a customer service representative to set it up. My bank routing information was on file, but getting to your rep was nearly impossible and VERY frustrating. Thank you.
I pay our bill online every month and every month verizon is the last company to deduct payment from my bank account which I find MOST annoying as we live on a budget. What can be done so the payment can be deducted within the 2-3 day period like everybody else? I'd prefer they deduct it as soon as I pay.
Auto-pay should be a very simple process, although I am finding that it is not. If it takes 2-3 months for auto-pay to go through, that information should be noted when the customer is creating their auto-pay account. It should then also be noted on the bill that is sent to the customer.
My last two bills stated "Do not send payment." We will automatically debit the total amount due on your back account. Your bank will pay on or after Jan. 11, 2001. Obviously, we did not send payment. Imagine my surprise when I opened up this months bill to find out that my last months payment was not debited from the checking account.
The auto-pay system needs to be clarified more--and more importantly, the information should be accurate. Again this months pill told me not to send a payment. Imagine my surprise when I called today inquiring if payment had been received, to find out it hadn't.
I'm not very happy about this service. Along, with the fact, that I was transferred 3 times to find out in the end, I had to make the payment today.
I love paperless but I would like to be able to view my whole bill when I receive it in my email, not just an amount. Now I have to go to my bank , then I am switched to Verizon and go thru the log in at your site to review my bill. I review my bill before I pay for it (last two months have been a billing disaster) and it wastes my time to go from site, to site, to site to simply she what I am being charged for and it is frustrating.
The bundle discount being applied on the Internet charge doe not benefit those who write off certain charges or get expense reimbursement for internet use. I would like to see the bundle discount be applied to the total bill. Therefore I would benefit from your Bundle and the savings would go directly into my pocket!
Verizon does not tell you that at the end of your one-year commitment that they automatically auto-renew your contract for another year. If you call and they make a change, they never tell you that your contract is extended again. It would be helpful for customers to be informed.