Customers With Disabilities
Enter New Idea
macgig

$5 FEE for having fios but no home phone?

Status: Acknowledged
by macgig on ‎03-07-2014 06:11 AM

I ditched my home phone to save money since losing my job and unemployment income in December. And I learned you charge a $5 month fee to have fios with no land line.  you call it a surcharge. I call it a penalty.

 

they waived this "fee" for 2 years but really... don't charge customers money for not buying or having a service. I know of no other company that charges me money for NOT buying or having a product or service. this seems like an unfair business practice to me.  If I add a phone or any service, charge me for having it. but don't charge me for not having it.

Status: Acknowledged

don't force automatic billing/payment on people that would rather pay manually from their bank accounts each month. I don't like auto billing. I prefer paying bills manually from my bank account. I have fios now with no phone and I was told I MUST do automatic payment. let us pay the way we want to pay. as long as you get your money that is what matters.

Status: Acknowledged
user2244

Payment due date in email, please

Status: Acknowledged
by user2244 on ‎02-26-2014 08:25 AM

Would it be possible to include the due date in the "Your Bill Is Now Ready" email that is sent monthly? It has the amount and the account number, but then I have to log in to find out by what date it is due. Even if it is the same date each month, I have too many other bill due dates to remember each one. Thanks.

Status: Acknowledged
0 Votes
SimmonsFam

Auto Pay Section of the website

Status: Acknowledged
by SimmonsFam on ‎02-19-2014 12:06 PM

Hi,

 

I had a frustrating experience over the past couple of months trying to enroll in Autopay.  The bulk of my frustration came ultimately from not being able to see that my enrollment had been completed and at what date the AutoPay would start kicking in.  After chatting with a rep this morning, it appears that all of this information is on file so it would be really great if the website could reflect these pieces of information once a person has gone through the sign up process.

 

That's all,

 

Thanks!

 

Holly

Status: Acknowledged
wmearllowe

Simplification

Status: Acknowledged
by wmearllowe on ‎02-09-2014 01:19 AM

When I click "View my bill" it must be because I'd like to view and or print my bill.  I don't want to watch a demo video!  I've been running in circles for the past 15 minutes.  Keep it complicated.  That's the Verizon way...Bill

Status: Acknowledged
justme51

Bill Payment by phone

Status: Acknowledged
by justme51 on ‎01-14-2014 11:01 AM

First I cannot find anyway to contact Verizon with a comment/suggestion/complaint. Problem: Trying to pay my bill. Spent several minutes giving account number, phone number, etc., then told it would cost $10 to pay by phone. Verizon is a phone company-this is a rip off and only hurts poor people w/o access to a computer. I often pay other bills by phone w/o a charge. So now I go on line to pay my bill and it says it would take 3 days to post to my account. Is Verizon just behind on technology? There is no reason it should take 3 days. Please help resolve these issues. New Idea: do away w/charge to pay by phone-it's all automated anyway.

Status: Acknowledged

When you renew for a 2-year period, if Verizon makes a mistake on the base rate they charge you versus what was agreed to, they have no ability to go back and either

 

1, Reissue the bill and correct the base rate going forward

2. Provide a one time credit and change the base rate going forward.

 

For example, we renewed at $99, they made the mistake and our bill shows up as $109, and Verizon has no ability to restate an already issued bill or fix the base rate going forward. Crazy you cannot get a clean bill that's accurate.

 

 

Status: Acknowledged
MrBillalso

Get your Money sooner!

Status: Acknowledged
by MrBillalso on ‎12-05-2013 12:06 PM

I just tried to make my payment on the December bill on-line (issued the 1st)  I was told that it would not be available for seven to ten days from the day it was issued.... Is that really smart business..

Status: Acknowledged
ED6914D

Bill payment

Status: Acknowledged
by ED6914D on ‎12-05-2013 11:16 AM

RE:  Payment options

 

     If you have not done so already, you could make available payment options so that our local banks will be places to pay bills in person either threw the normal business hours or threw the cash machines.

Status: Acknowledged
1jessica2

Minimum payment

Status: Acknowledged
by 1jessica2 on ‎11-29-2013 12:09 PM

When a monthly bill is below a certain level, say $1 or $2, I suggest automatically rolling it into the next month rather than Verizon's sending a bill and requiring the customer to pay such a small amount to avoid being reported as delinquent. I received a bill for 1 cent.  The cost to generate the bill and for me to pay it exceeds a penny for both Verizon and me.  FYI, the online site won't allow a payment of less than $1.00 so I must overpay online.  To pay a penny by mail costs more than a dollar when the full cost of the check, gasoline to drive to the post office, and the stamp are included.  I think we'd both come out better by rolling such a low amount due into the next month's bill without fees or penalty.

Status: Acknowledged

Here's a novel idea Verizon!  How about NOT charge customers extra money to "rent,"  a digital adapter and channel box when it is necessary for service.    Seems to me that when you pay for a service or products, you should not need to pay extra for things are that are part of that same service or product.  Where's the logic here!?

 

 

Status: Acknowledged
MadDog65

Auto pay should be implemented immediate

Status: Acknowledged
by MadDog65 on ‎11-06-2013 07:59 AM

I have not idea why, with today's technology, Verizon cannot implement auto pay immediately. To wait 60 days for it to be activated is unnecessary and frustrating for customers. Let's move into the 21st century folks.

Status: Acknowledged
krousseve

Bill Pay

Status: Acknowledged
by krousseve on ‎10-23-2013 01:25 AM

I need the ability to select the date the credit card payment posts to the account. The web site only option is the next day. Hello, you force me to log in the day before I want to make a payment. It needs to be at my convenience. Fix this.

Status: Acknowledged
Thanks for using the Idea Exchange! Your request will be reviewed by the team that handles billing.
giengmil

bill payment

Status: Acknowledged
by giengmil on ‎10-22-2013 07:18 AM - last edited on ‎10-25-2013 05:17 PM by Moderator

Every other entity to whom I pay my bills online take me directly to my previous form of payment when I want to pay my current bill.  I wish Verizon would do the same.  I don't need to be asked every month about enrolling in auto pay or asked about other forms of payment before getting to my previous form of payment.  Please change this.

Status: Acknowledged
Understood. Thanks for using Idea Exchange.

There is no identification on the Print receipt when paying online.

Please put VERIZON on the top of the receipt.

Status: Acknowledged
Your request will be shared witht eh Billing Team. Thanks for posting your idea here.
Idea Statuses
Have an Idea?
If you have a new idea to share, please search before posting. Many times someone else has already posted your idea and you can just vote there instead!
Have an Idea?
If you have a new idea to share, please search before posting. Many times someone else has already posted your idea and you can just vote there instead!
Idea Statuses
 

Shop FiOS

  • FiOS Internet
  • FiOS TV
  • FiOS Digital Voice
  • FiOS Deals

Account & Services

Email, News & TV

  • Check Email
  • Announcements

Support Tools