I just tried to make my payment on the December bill on-line (issued the 1st) I was told that it would not be available for seven to ten days from the day it was issued.... Is that really smart business..
If you have not done so already, you could make available payment options so that our local banks will be places to pay bills in person either threw the normal business hours or threw the cash machines.
When a monthly bill is below a certain level, say $1 or $2, I suggest automatically rolling it into the next month rather than Verizon's sending a bill and requiring the customer to pay such a small amount to avoid being reported as delinquent. I received a bill for 1 cent. The cost to generate the bill and for me to pay it exceeds a penny for both Verizon and me. FYI, the online site won't allow a payment of less than $1.00 so I must overpay online. To pay a penny by mail costs more than a dollar when the full cost of the check, gasoline to drive to the post office, and the stamp are included. I think we'd both come out better by rolling such a low amount due into the next month's bill without fees or penalty.
Here's a novel idea Verizon! How about NOT charge customers extra money to "rent," a digital adapter and channel box when it is necessary for service. Seems to me that when you pay for a service or products, you should not need to pay extra for things are that are part of that same service or product. Where's the logic here!?
I have not idea why, with today's technology, Verizon cannot implement auto pay immediately. To wait 60 days for it to be activated is unnecessary and frustrating for customers. Let's move into the 21st century folks.
I need the ability to select the date the credit card payment posts to the account. The web site only option is the next day. Hello, you force me to log in the day before I want to make a payment. It needs to be at my convenience. Fix this.
Every other entity to whom I pay my bills online take me directly to my previous form of payment when I want to pay my current bill. I wish Verizon would do the same. I don't need to be asked every month about enrolling in auto pay or asked about other forms of payment before getting to my previous form of payment. Please change this.
bygodofpathos09-28-201311:28 AM - edited 09-28-201311:29 AM
Not only does Verizon now charge doublethe amount its competitors like Comcast charge for CableCARD usage ($5 vs $2.50 per card), but Verizon also penalizes TiVo customers for using cablecards by double dipping on charges.
FiOS subscribers who have the Series3 Tivo, the very first HD Tivo model, require two cablecards to operate the unit. This model was made before the advent of multistream cards which deliver more than one channel simultaneously to the cable tuners. Thus, while people who have Series 4 (Premiere collection) and later (Series 5, Roamio collection) Tivos only require a single card to operate their DVR device, Series3 users need two cards because of the older technology.
I love my Series3 unit because it is the only TiVo model with an OLED display with a clock and front pannel display which indicates which programs are currently recording. Moreover, I purchased a lifetime Tivo subscription for $500 on the unit which means I don't have to pay any monthly service fees.
Verizon should be able to support this device and provide me the 2 cable cards I need to operate it at the cost of only a single device like Comcast does. Instead, I am now being charged $10 per month to operate this device, QUADRUPLE what a Comcast customer would pay. Comcat provides the first card free of charge, and only charges a nominal fee for the second card if it is used in the same device.
I was previously a Cablevision customer where the cost of each CableCARD was merely $2 per month. See here: Cablevision CableCARD fees. When I switched to FiOS, my cable card fees QUADRUPLED because Optimum was kind enough to give me second CableCARD needed to operate my Series3 at no extra cost.
Not only has Verizon raised the price of each cablecard from $4 to $5 but they do not offer any concession for TiVo Series3 users. This is just really bad business practice. I can understand charging for additional cards if they are inserted and used to operate additional DVRs, but not $10 to operate a single machine. That is more expensive than the cost required for a single HD setup box from Verizon and violates the FCC mandate on CableCARDS. If Verizon does not resolve this issue I will be filing a complaint with the FCC and suggest others do so as well as FiOS customers are being taken advantage of, since FiOS is essentially penalizing customers who choose to use third party hardware.
I would like to contact your corporate headquarters regarding this policy issue, but there is no link or e-mail address provided for such queries. The only contacts I can find is for customer support (residential) and investor relations.
I received a call from Verizon stating that my bill was past due. I have been on autopay for many, many years....same bank account. A customer account rep said that any changes to the services we have would require re-entering our billing info. THIS IS ASSININE. They contacted us, saying that if we wanted HBO for $5 a month, it would complete our premium package. We accepted, never dreaming that this would require that it would stop our autopay. I checked on line and all the correct info was on the system. I now realize that when we experienced a problem last year, it was this situation back then, but was not told about re-entering the data.
When your billing Due date falls on a Saturday, Sunday or Holiday, why can't you accept payment on the following business day as some businesses and government institutions do? My bank program:
When will this transaction take effect? This transaction will take effect on the scheduled transaction date you selected, as long as that date falls on a business day. Please note that transactions scheduled for a non-business day or holiday will take effect on the next available business day.
I have noticed that when a customer enrolls in Automatic Bill Payment (AutoPay), the customer is also automatically enrolled in paper-free billing. This change is not specifically stated or spelled out during the process, and the customer may not (and probably will not) realize the change until it occurs.
I've also noticed that the automatic change to paper-free billing occurs when any changes are made to this service, such as entering a new charge card, updating an existing card, etc. I observed this change because it just happened when I updated the expiration date on one of my existing cards. Personally I think this practice is slightly deceptive, because the customer is not specifically advised of the change to paper-free. When the customer learns about it later, ill will is generated.
Verizon would be well advised to change this practice and make paper-free billing entirely optional rather than automatic. This change makes it easier for the customer to become accustomed to automatic payments, and that would be helpful to both Verizon and to the customer.
I recently was forced to switch from Freedom Essentials phone service to Digital Voice when I added FiOSTV to create a triple play bundle of broadband, phone and tv--I had the double play of broadband and phone since 2009.
I knew that my payment due date would change although the reason for this change is something no one at Verizon can explain to me. According to all the information I received from Verizon, my new payment due date was the 22nd of the month; however, according to this month's (August 2013) bill, my payment due date is the 21st of the month.
Using Verizon Live Chat (I have a hearing loss which makes the phone difficult so Live Chat is easier), I asked why my payment due date changed from the 22nd to the 21st. I was informed that "I show your bill is due by the 21st or 22nd of the month". I then asked if that meant that I wouldn't know when my payment was due each month until I opened my bill and the response was "Yes".
I find this very bizarre. Why is it that there is not a fixed date payment due date?
Please establish a fixed date payment due date. Additionally, I know that this has been requested before but I'll add it here. Allow Verizon customers to (within reason) change their payment due date.
byarmond_in_nj07-12-201310:19 AM - edited 07-12-201310:29 AM
By and large, Verizon One Bill doesn't work. Put another way, it works some of the time for some of the people in some cases. Depending on your definition of "some," this is a reasonably large problem. I know this from personal experience.
When I first signed up for Verizon services, one of the selling points was that I could combine my TV/phone/Internet services with my mobile phone services within the billing system, and save a few dollars each month. I accepted this promise on faith and about 5 or 6 months later finally realized that the promised savings was not going to materialize. It didn't take long to see (once again) that trying to get two independent divisions within the same large organization to agree on items that neither side cared about in the first place was a dead end street.
It doesn't have to be that way, and a determined effort on Verizon's part can indeed change things. I know I'd love to realize some savings based on what's essentially a large convenience to the supplier. C'mon Verizon, let's see what you all can do to make us happy.