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Enter New Idea
a-ron

Much too hard to get a PDF of a bill.

Status: Acknowledged
by a-ron on ‎09-05-2014 01:03 PM

First off, when a user signs up for paperless billing and creates a Verizon profile for the sake of dealing with said bill, they should have full access to all aspects of that bill.  If my bill is online, I should be able to see any and all information regarding that bills, including PDFs, printing, etc after the initial profile setup.  It should be an electronic version of my paper bill.  Nothing missing, no fewer options.  I didn't do anything "extra" after creating my profile because at the time, I didn't know I was missing out on any features and I was able to login, pay my bill, see how much I owed, etc.

 

HOWEVER, after I cancelled service (you will NOT take my net neutrality without a fight, sir), I needed a PDF of my final bill.  Couldn't get it.  Couldn't get a temporary pin emailed because, even though I had been emailed my bill for YEARS, the fact that it hadn't been verified, and remained verified for 30 days, meant I couldn't have a temporary pin emailed to me.  Getting a temporary pin sent to my mobile phone was not an option.  The only options were to have an automated service CALL my associated Verizon service number.  Only problem...it was a DSL number for which I did not have a phone.  OR we could trust in the good ole USPS to send me a temporary pin in a week or so.

 

Why is this process so RIDICULOUSLY archaic????  If I'm on the phone will Billing, they've asked me all the security questions, why can they not just TELL ME a temporary pin to get the silly "Full Access"?  Or... strike that.  Why do I not have full access when i first create my online profile?

 

#so #mad

Status: Acknowledged
0 Votes
willmt85

Payment

Status: Acknowledged
by willmt85 on ‎08-20-2014 05:08 PM - last edited on ‎08-20-2014 07:10 PM by Moderator

I am more than willing to even pay my 2 year subscription in advance. I am an excellent client because I've been modeled to be an excellent executive since birth. I have never felt ashamed or in a disadvantage to have family, friends, pre-k to post grad (MD) education, housing, and/or bank accounts from Puerto Rico until this month of August where I have tried to pay with my credit cards and/or debit cards that have a PR billing adress. I consider myself to be very late to be trying to pay my bill now (8 days before due date). Please add Puerto Rico to the list of states one can choose from when entering the billing address for the payment method. I would greatly appreciate the consideration.<br><br>Sincerely,<br>{edited for privacy}

Status: Acknowledged
Ricky1191

Novel idea

Status: Acknowledged
by Ricky1191 on ‎08-07-2014 12:34 PM

Here's a novel idea that seems to continually escape Verizon programmers. When you change the subscribers account number, how about you also transfer over the auto bill paying information so that the subscriber doesn't find out the following month that the bill is overdue!!!  This is the second time this has happened, so it is obvious that Verizon doesn't learn from their own mistakes.

Status: Acknowledged
ItMakesSense

Merge All Accounts

Status: New Idea
by ItMakesSense on ‎07-28-2014 01:20 PM

I have been a customer with verizon wireless for many years. I recently signed up with verizon fios television and internet. It's inconvenient to have two different online accounts for each of these services. I wish I would have been able to add on the residential services with my wireless account and combine them into one bill. 

fireball12

Payment difficulty

Status: Acknowledged
by fireball12 on ‎07-02-2014 12:14 PM

You closed all of the payment offices without notifying anyone! That was a stupid mistake that caused me grief. Your Verizon Wireless Stores are open, but will not accept payment because it is a "sister" company-like I care! Paying by phone costs $3.50-understandable but not nice SINCE YOU CLOSED THE PAYMENT OFFICES WITHOUT NOTIFICATION. I have now registered online to make payments and have even enrolled in auto-pay, but here's a suggestion: LET PEOPLE KNOW BEFORE THEY ARE SURPRISED! You could have pulled the records of everyone who had paid at the local office/store and put in a billing insert or taken out advertising in national newpapers/magazines to let people know.

 

If I am charged a late fee for my bill you will have seen my last day of land-line, FIOS t.v. and FIOS internet, and I've been a customer since 1972. You are not the only company that can provide these services to me...have you heard of that little company based in Dallas, TX where I live? It's called AT&T. Maybe they would like to provide these services and accept my payments according to MY CONVENIENCE, if Verizon doesn't wish to do so...

Status: Acknowledged
MicheleS

Billing Changes Notificiation for Online

Status: Acknowledged
by MicheleS on ‎06-23-2014 09:56 AM

When receiving paperless billing, any notifications of future billing changes should be either in the email notice of the month's bill (preferably in red so it won't be missed), or somewhere on the top when you open up the current month's bill from the email link, highlighted in some way, either in a box, or in red, etc. 

 

I just received my bill, and it has increased.  I was told that I received notice in April's billing but I would only have seen that on the printed version.  If my billing is identical every month, there is no reason I would be checking the PDF version of a paper bill every month, so therefore it is missed.

 

My suggestion, respectfully, is that Verizon should adjust all paper-oriented billing notices to be reflected "at-a-glance" if one is paying online.  That would be more consistent with why people choose to do this online - to not only save paper, but for time-efficiency.

Status: Acknowledged
catladyjune14

Due date on paper billing

Status: Already Exists
by catladyjune14 on ‎06-10-2014 06:52 AM

I still get a paper bill (call me old fashioned).  Has anyone else noticed that there isn't a due date on the bill?  I'd be happy to pay my verizon bill, I'm just not sure when it's due; then I call to pay it over the phone and realze it's actually past due!  All I am saying is with all of the other information that is on the bill, throw the due date on there, too!

Status: Already Exists
PayingClient

Credit Reporting

Status: Acknowledged
by PayingClient on ‎06-08-2014 11:00 AM

I have been a Verizon client that always pays bills on time.  I'm attempting to improve my personal credit history. 

 

My request to Verizon has been to report my positive payment history to credit bureaus.

 

Customer Service tells me to call Credit Reporting - who tell me that this has never been done therefore cannot be done.  They will only report deadbeats, not reliable clients.

 

I asked for the name of a manager or at least a department to whom I can write to make this request and was refused.  I was given a general address for In-House Recovery but was ignored.  Called back to Customer Service -  the rep doesn't know who their Verizon boss is nor has any directory to give me even the name of a position to which I could make my request.

 

As a reliably paying client I would appreciate the cooperation of Verizon to provide this service that could be implemented to serve and to protect positive relationships with existing clients.

 

Thank you

Status: Acknowledged
clantz4271

Automatic bill paying

Status: Acknowledged
by clantz4271 on ‎06-06-2014 04:26 AM

If you want customers to pay by automatic payments, why not offer a discount for doing so? I would be more inclined to do it if there was something in it for me.

Status: Acknowledged
johnwa19

*bill reminders

Status: Acknowledged
by johnwa19 on ‎05-27-2014 09:59 AM

I would be more interested in being told when my payment is posted and less reminders that it is due. I also would appreciate a notice when you are going to raise my bill instead of finding out the hard way. Most companies do that.

Status: Acknowledged
topdog

Renewing Contracts

Status: Acknowledged
by on ‎05-10-2014 04:20 AM

Why not give customers the price for the renewed contract that  they agreed to on the phone and  received an E mail confirming.  Anything else one buys has a price tag and you pay the price on a tag.  Who would ever buy anything else that had only an estimated price.

When one agrees to a price they don't expect nor should it be higher when the bill comes. 

This practice makes for many unhappy customers.  This could be avoided by giving them an accurate price for the service when they renew their contract.

Status: Acknowledged
macgig

$5 FEE for having fios but no home phone?

Status: Acknowledged
by macgig on ‎03-07-2014 06:11 AM

I ditched my home phone to save money since losing my job and unemployment income in December. And I learned you charge a $5 month fee to have fios with no land line.  you call it a surcharge. I call it a penalty.

 

they waived this "fee" for 2 years but really... don't charge customers money for not buying or having a service. I know of no other company that charges me money for NOT buying or having a product or service. this seems like an unfair business practice to me.  If I add a phone or any service, charge me for having it. but don't charge me for not having it.

Status: Acknowledged

don't force automatic billing/payment on people that would rather pay manually from their bank accounts each month. I don't like auto billing. I prefer paying bills manually from my bank account. I have fios now with no phone and I was told I MUST do automatic payment. let us pay the way we want to pay. as long as you get your money that is what matters.

Status: Acknowledged
user2244

Payment due date in email, please

Status: Acknowledged
by user2244 on ‎02-26-2014 08:25 AM

Would it be possible to include the due date in the "Your Bill Is Now Ready" email that is sent monthly? It has the amount and the account number, but then I have to log in to find out by what date it is due. Even if it is the same date each month, I have too many other bill due dates to remember each one. Thanks.

Status: Acknowledged
0 Votes
SimmonsFam

Auto Pay Section of the website

Status: Acknowledged
by SimmonsFam on ‎02-19-2014 12:06 PM

Hi,

 

I had a frustrating experience over the past couple of months trying to enroll in Autopay.  The bulk of my frustration came ultimately from not being able to see that my enrollment had been completed and at what date the AutoPay would start kicking in.  After chatting with a rep this morning, it appears that all of this information is on file so it would be really great if the website could reflect these pieces of information once a person has gone through the sign up process.

 

That's all,

 

Thanks!

 

Holly

Status: Acknowledged
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