You closed all of the payment offices without notifying anyone! That was a stupid mistake that caused me grief. Your Verizon Wireless Stores are open, but will not accept payment because it is a "sister" company-like I care! Paying by phone costs $3.50-understandable but not nice SINCE YOU CLOSED THE PAYMENT OFFICES WITHOUT NOTIFICATION. I have now registered online to make payments and have even enrolled in auto-pay, but here's a suggestion: LET PEOPLE KNOW BEFORE THEY ARE SURPRISED! You could have pulled the records of everyone who had paid at the local office/store and put in a billing insert or taken out advertising in national newpapers/magazines to let people know.
If I am charged a late fee for my bill you will have seen my last day of land-line, FIOS t.v. and FIOS internet, and I've been a customer since 1972. You are not the only company that can provide these services to me...have you heard of that little company based in Dallas, TX where I live? It's called AT&T. Maybe they would like to provide these services and accept my payments according to MY CONVENIENCE, if Verizon doesn't wish to do so...
When receiving paperless billing, any notifications of future billing changes should be either in the email notice of the month's bill (preferably in red so it won't be missed), or somewhere on the top when you open up the current month's bill from the email link, highlighted in some way, either in a box, or in red, etc.
I just received my bill, and it has increased. I was told that I received notice in April's billing but I would only have seen that on the printed version. If my billing is identical every month, there is no reason I would be checking the PDF version of a paper bill every month, so therefore it is missed.
My suggestion, respectfully, is that Verizon should adjust all paper-oriented billing notices to be reflected "at-a-glance" if one is paying online. That would be more consistent with why people choose to do this online - to not only save paper, but for time-efficiency.
I still get a paper bill (call me old fashioned). Has anyone else noticed that there isn't a due date on the bill? I'd be happy to pay my verizon bill, I'm just not sure when it's due; then I call to pay it over the phone and realze it's actually pastdue! All I am saying is with all of the other information that is on the bill, throw the due date on there, too!
I have been a Verizon client that always pays bills on time. I'm attempting to improve my personal credit history.
My request to Verizon has been to report my positive payment history to credit bureaus.
Customer Service tells me to call Credit Reporting - who tell me that this has never been done therefore cannot be done. They will only report deadbeats, not reliable clients.
I asked for the name of a manager or at least a department to whom I can write to make this request and was refused. I was given a general address for In-House Recovery but was ignored. Called back to Customer Service - the rep doesn't know who their Verizon boss is nor has any directory to give me even the name of a position to which I could make my request.
As a reliably paying client I would appreciate the cooperation of Verizon to provide this service that could be implemented to serve and to protect positive relationships with existing clients.
I would be more interested in being told when my payment is posted and less reminders that it is due. I also would appreciate a notice when you are going to raise my bill instead of finding out the hard way. Most companies do that.
Why not give customers the price for the renewed contract that they agreed to on the phone and received an E mail confirming. Anything else one buys has a price tag and you pay the price on a tag. Who would ever buy anything else that had only an estimated price.
When one agrees to a price they don't expect nor should it be higher when the bill comes.
This practice makes for many unhappy customers. This could be avoided by giving them an accurate price for the service when they renew their contract.
I ditched my home phone to save money since losing my job and unemployment income in December. And I learned you charge a $5 month fee to have fios with no land line. you call it a surcharge. I call it a penalty.
they waived this "fee" for 2 years but really... don't charge customers money for not buying or having a service. I know of no other company that charges me money for NOT buying or having a product or service. this seems like an unfair business practice to me. If I add a phone or any service, charge me for having it. but don't charge me for not having it.
don't force automatic billing/payment on people that would rather pay manually from their bank accounts each month. I don't like auto billing. I prefer paying bills manually from my bank account. I have fios now with no phone and I was told I MUST do automatic payment. let us pay the way we want to pay. as long as you get your money that is what matters.
Would it be possible to include the due date in the "Your Bill Is Now Ready" email that is sent monthly? It has the amount and the account number, but then I have to log in to find out by what date it is due. Even if it is the same date each month, I have too many other bill due dates to remember each one. Thanks.
I had a frustrating experience over the past couple of months trying to enroll in Autopay. The bulk of my frustration came ultimately from not being able to see that my enrollment had been completed and at what date the AutoPay would start kicking in. After chatting with a rep this morning, it appears that all of this information is on file so it would be really great if the website could reflect these pieces of information once a person has gone through the sign up process.
When I click "View my bill" it must be because I'd like to view and or print my bill. I don't want to watch a demo video! I've been running in circles for the past 15 minutes. Keep it complicated. That's the Verizon way...Bill
First I cannot find anyway to contact Verizon with a comment/suggestion/complaint. Problem: Trying to pay my bill. Spent several minutes giving account number, phone number, etc., then told it would cost $10 to pay by phone. Verizon is a phone company-this is a rip off and only hurts poor people w/o access to a computer. I often pay other bills by phone w/o a charge. So now I go on line to pay my bill and it says it would take 3 days to post to my account. Is Verizon just behind on technology? There is no reason it should take 3 days. Please help resolve these issues. New Idea: do away w/charge to pay by phone-it's all automated anyway.
When you renew for a 2-year period, if Verizon makes a mistake on the base rate they charge you versus what was agreed to, they have no ability to go back and either
1, Reissue the bill and correct the base rate going forward
2. Provide a one time credit and change the base rate going forward.
For example, we renewed at $99, they made the mistake and our bill shows up as $109, and Verizon has no ability to restate an already issued bill or fix the base rate going forward. Crazy you cannot get a clean bill that's accurate.
I just tried to make my payment on the December bill on-line (issued the 1st) I was told that it would not be available for seven to ten days from the day it was issued.... Is that really smart business..