PLEASE apply CREDITS a person is given for any reason on the same day so it will NOT have to wait until the next bill.
I have always had my bill paid automatically so if I call in and am given a credit, today for example, it should be applied immediately but since my bill has already been sent to me and the amount has already been readied to charge my bank account the credit will NOT post until the next billing cycle.
This happened to me AGAIN today since only a couple supervisors know how to post it NOW and take it OFF my auto ACH like it should be done.
The customer retention rep. that I talked to today says it can NOT be done but I know it can since it has been applied to my account on other occasions so it lowered my current bill by the credit amount and the amount taken out of my bank account.
PLEASE train/fix this problem because some people on a low income needs every penny possible left in their account so these immediate posting of a credit helps.
It is very irritating to talk to a supervisor or customer retention rep. and they insist that it can NOT be done when it has been done before to my account.
PLEASE work on training all of your supervisors to actually help people calling in for HELP and all of them knowing how to do the same thing to help customers. Just make them a manual with the different things that are possible for them to do so there is NO conflict and contradiction between what they say.
Perhaps Verizon DSL customers should also be able to VIEW and MODIFY Auto Pay online. Currently, because DSL uses a phone line, Verizon customers are only able to ENROLL in Auto Pay because the phone line with a zero balance is the recognized account- not the internet service. Using paperless billing compounds this problem because the on-line account number only reflects the zero balance phone, not the SEPARATE account number that reflects the internet service. While it is possible to see that account payments have posted with Auto Pay to this second account once you realize there is a second accout!, any attempt to view/modify Auto Pay are met only with the prompt to ENROLL.
Suddenly my bill shows 2 new line items: "Regional Sport Network Fee" and "Franchise Related Costs" adding over $4 to my monthly bill. I haven't changed my service and frankly wouldn't care if I got no sports at all, so what is this? Is it a mistake, is it a new monthly charge which will add nearly $50 to my annual bill?
Also, when checking previous bills I see that these details are in a different order every month, sometimes the taxes are subtotaled and then included in a Taxes and Fees total; sometimes they are not all totaled. Makes comparing bills from one month to the next a pain in the neck. Please standardize the display of the charges details.
When your clients who are enrolled in online billing have to discontinue their service they no longer have access to their bill online nor do they receive a bill through the mail without being charged a fee to print it. They should have access to their information and be able to make a payment online until they pay the bill in full. It's a joke, and needs fixed.
With all the technology that Verizon has, I would think they could find a way to change my payment due date from the end of the month to the beginning of the month when I pay my bills and my checks come in. When I requested this, customer service told me it was mpossible to change my due date unless I changed my telephone number. This is a great inconvenience to me, and I would change service if the building I live in was not rewired for Verizon.
I guess I'm always wondering why it takes several days for a payment submitted online to Verizon (Residential or Wireless) to clear my banking account. For a company promoting their lightening fast speed, one would think they'd be happy to take my money a lot faster. I also realize it's odd to complain that someone isn't taking my money faster, but once I pay a bill, I'd like the money withdrawn from my account in a timely fashion. Visa and MasterCard seem to be able to take it the same day. Why does it take Verizon at least two days?
I'm sure I am not the only customer who wants both automatic payments AND a paper bill.
As a single person who has suffered repeated long term illness, I have had to ask other people to monitor my bill paying, make bank deposits, and generally "take over". I do whatever I can to leave footprints for those helpers to follow.
In the current Verizon system, if a person is not physically and mentally able to remember passwords, account numbers, and Verizon pin numbers, there is no way for anyone to get into the system to monitor the relationship. I'm sure there are many people in nursing homes and long term care facilities who are paying for phone service they no longer use at home. They may still own the property, but there is no one there to use the phone. Possible the phones have been removed but the service is still on and they are paying the bill every month.
You have designed a system that is one-sided in Verizon's favor. It is not unreasonable to request a paper bill for a utility relationship that amounts to hundreds of dollars each year.
I think that DVR should be included with all sd set top boxes. We shouldn't have to pay extra for it and i find it weird that we have to pay for DVR every month. Its like saving videos on an external hard drive and watching a video on that as much as you want and deleting it whenever you want. Why is it something that we should pay an extra 17 dollars. If anything there should only be one charge for DVR, not a monthly charge.
For help with its massive NFL rights bill and likely re-upping with the NBA, ESPN can continue to count on hefty per-subscriber fees that look to cross the monthly $7 mark in 2017. Based on distribution in 100 million homes, that $7 amount would give it an annual take of about $8.4 billion in affiliate fees alone within five years.
The Sport-specific channels are great and not really expensive. its ESPN and that family of channels that are the killer. currently $5 per month and projected to go up even more. We should be able to choose to get rid of just that group of channels - all they ever show is NFL anyway and does anyone even watch ESPNU, Classic, News or ESPN2?
Many of us have automated payments. Even for those that don't, it's frustrating to come to the My Verizon sites and have prominently displayed on most pages ways to pay Verizon. When I'm logging in, I'm looking to manage my various services. Payment options could be "contained" to profile sites.
I use the 1 Bill pay for my cell and residential bills. I can't use the phone app anymore to check my bill. It was very convenient and no it is not. Also, I used to pay my bill manually on pay day and i kept the autopay option on just in case I forgot. The reason I do this is because I don't want to wait until the 25th to roll around for the payment to be processed. But I like the backup, just in case I forget. Also, having multiple sites to check on all of thee things is a pain. Can't you combine them?
The latest version of the Verizon web site is a step backwards. There was always an option of "multiple phones" that would allow a user with more than one home phone line to pay all Verizion bills with one click. That option has been removed, and it now necessary to click on each phone line separately and to pay it and then go on to the next phone line, etc., etc. I expect that each new version of a web site is an improvement of the previous version, not one with removed functionality, The Verzion automated 'chat' function does not even recognize the words' multiple phones' or multiple lines'. And what was the Verizon customer service person's solution? Pay bills directly with the bank, not with Verizon.
Why is there only the one way to pay your bill? (checking/savings account).
It would be helpful more than words can say if you allowed us to pay our bill using a debit card of paypal.
I don't use checks anymore and so it turns into a giant pain in the butt to hunt them down so I can enter in all those numbers (routing, account, etc). Everyone else accepts debit cards - why don't you? I pay my electric bill that way and EVERYTHING else.
It's one of the reasons I'm often late paying my bill - not because I don't want to or don't have the money - because I get frustrated every time I sign on and realize I forgot I needed my freaking checking account information which I then have to go find and often get distracted or diverted to other things and then the bill doesn't get paid.
I do alot of bill paying at my job (because it's quieter and no kids to interrupt) but since I don't carry a checkbook, I can't pay the verizon bill here. And signing into my bank online doesn't help either because they only show you the last 4 digits of your account number. I don't have all those numbers memorized.
My debit card is connected directly to my checking account and I use it for ALL my purchases and bills.
On rare occasions, I have also used paypal - which is also linked to my checking account.
Why are these not acceptable? In so many ways Verizon is on the cutting edge of technology and yet you don't accept debit cards or paypal? Only the dinosaur checking format? Really? Very disappointing!
Please let me know WHEN this changes and you add other payment options. I'm quite shocked at this limitation.
I don't know anybody who carries a checkbook anymore. ATM / Debit cards what we use. Not allowing this as a payment option is just poor customer service.