Verizon needs to be able to look up verizon truck license plate numbers to connect to their cell phone. I was on hold for with verizon for 45 minutes because they didn't know what to do! I WILL NEVER BE A CUSTOMER OF VERIZON AFTER THIS EXPERIENCE. I talked to them about 3 mintues from the 45 minutes I was on hold. HORRIBLE HORRIBLE HORRIBLE
I have a hundred hours of shows on my DVR, and vios has been out for the last 8 days. I had an appointment today between 8am and 9pm to restore my service but its 8:09 PM and Im not hopeful. The box won't boot withuot a signal from verison, so even though there is a TON of stuff I could be watching, its not possible. There should be a way to access stored information on the DVR durring service outtages.
We recently switched to Fios from Xfinity and I have to say that I'm quite disappointed with the offerings for kids. While you have the same offerings in terms of number channels available your "depth" of episodes that are offered in each channel is dismal in comparison to Xfinity.
The biggest uproar in our household is that FIOS does NOT support the free Watch Disney app that allows you (with your own cable subscription credentials) to watch a variety of full episodes on Disney Junior, Disney XD and Disney Live shows. There are 5 or 6 other cable providers that support this app- Xfinity included. It seems like an easy way to suppliment what you lack in on demand offerings (in the Disney area anyway.
how about a better organized single main menu that doesnt have so many indirect options. today i got re routed 4 times because i chose bill pay... and the question i had had nothing to do with my payment of my bill. how about a button for billing... then different options.. like make a payment, questions, and or general help.
Last night at 12:15 right in the middle of a good program, my DVR reboots. OK I get to miss about 5-10 min of the program. I understand at times it is required to force a reboot, but why and when? How about a message that the STB needs rebooting, and let the customer do the reboot after the program?
Put yourself in the shoes of any customers. When your services are down and you're working and have responsibilities, would you appreciate being told that you have to wait and be around all day at home from 8AM-5PM for a tech to come to your house? I don't personally know of anyone who honestly has the time or the patience for that and when that happens, I don't know which kind of inconvenience is worse: not having the services or having to sit home all day just for someone to come and repair the problem itself. It's very inconsiderate and I'm not blaming these CSRs for only having access to all day appointments in their system. It's poorly managed and I am sure that techs are on a schedule of locations. There is no logical reason why we, customers, cannot be at least given a 4 hour time frame to work with. Expecting customers to sit home and wait the whole day is unacceptable and unreasonable!
And I find sometimes that when I request a time frame, the CSR will be put me on hold 3 times sometimes while instant messaging someone in the dispatch department only to find that I can't even get an answer to my question. I don't know about you but my time is limited and valuable.
Listen to your customers and please do something about this. It's very unfair and just because we don't have the luxury of being able to quickly change providers doesn't give Verizon the right to take advantage like that. Verizon is a good product and I don't dispute that in the least but from a customer service perspective, I feel like Verizon doesn't care by only giving customers all day appointment times.
I'm not sure this is where my idea and/or complaint should be placed but, I placed it here because Verizon dosen't make it clear where else this should be done.
I am a loyal Verizon customer. Every way I communicate whether it through the Internet, TV, Home phone, Cell phones, Business phones, it is through Verizon. I might add that I'm happy with the services.
What I'm not happy with is the customer service. For a month and a half now I've been trying to upgrade my home DVR to the new Motorola STB. I started by contacting Verizon Fios Customer Service. I was told I had to order it online and that I could do thatfrom the "My Verizon" page. I couldn't. I then re-contacted Verizon Fios Customer Service and asked what the website was. I was told I needed to order the STB from a Verizon Plus Store. I went to the Verizon Plus Store and was told I could only order it online. I asked for the website address in which I could make this order and was given the address. This address tells you it doesn't work anymore and options that take you to the new service ordering page at Verizon. I finally got fed up and called the Verizon new service phone number where, I finally got a hold of a Verizon employee that had great customer service sense. He told me I could order this box because they were out of stock from Motorola and wouldn't have any of the new STB's until March. He told me the website to order it didn't work because they were out of stock.
Here is my idea. Verizon tell you're employees to just be honest with your customer from the beginning! The last person I talked to realized I was a good customer, willing to PAY for what he gets and just needed to be told the truth.
Wake up Verizon, **bleep**-ing your customers especially, you're good customers is totally unnecessary. Think about your good customers (ones that exclusively use you and you only) and do your best to keep them, good customers.
I run a business myself and not only do my good customers get treated well they are given discounts for their loyal and exclusive business.
This experience has left me paying more attention to the competitors offers.
Just a thought from a good and loyal customer who would just a-soon stay one.
I was told that Fios would cost no more than my DSl (and phone), and there were no installation charges.
They then billed me 60$ for Activation - which is throwing a switch.
I objected, they relented.
I upgraded to 50/25 Quantum, but never got that speed Sometime 9, sometimes 17. They tried and tried. Hours of tech support. A technician visit. Three remote sesions. Finally we plugged the new laptop into the ethernet and got 50mbps. "Oh we don't garuntee wireless speeds of 50".
How come the desktop PC doesn't get 50?
No telling. must be slow hardware.
No, the NIC is optimized at 100. It's plugged into the same router.
Here's the Idea.
Tell people that 50/25 requires a direct ethernet connection.
Tell people Activation and Installation are different things.
Today there is a large outage in my area, which I didn't know about. I got onto online help and after nearly 20 minutes of the model-checking and account verification, etc. They learned there was an outage only after running a line test. It seems like such a waste of time. If the problem is that the internet is down, it seems like a best practice would be to see if there are outages before tightening the scope to a router or household line level.
Also, good touch on the spell check button. I know it helps you out as much as everyone!
Verizon makes locating any phone numbers on the web sites so impossible I think it borders on illegal practices. Every time I want to find a phone number I have to navigate through more and more and more options and screens. Not only is the Verizon main webpage the most ridiculously cluttered and convoluted pile of useless junk I've ever seen. Anything of actual value is made to be the most difficult option to locate and use.<br><br>Get someone with a brain and intuition in to redesign the web page, and make the first priority customer service instead of your profits. Though this idea would be considered ludicrous I'm sure.<br><br>Shame on you verizon....<br><br>
I had excellent service by a technician the other day (visited the house to upgrade service). I've been struggling with this website for a while and cannot find an email to use to send feedback, your chat service is unavailable today, and when I was given a phone number by a human to leave feedback, the voice inbox was full. It's not so typical to receive very good service, and frankly I'm very frustrated that there's no way for me to provide it.
I suggested, and it has been brought to Verizon's attention is regards to the PCM, LPCM, and AC-3. And the Cisco not having the user adjustable hidden settings. They should be adjustable in the Settings under Audio, Auto, AC3, LPCM. Since they are not adjustable in a hidden menu with Cisco. But I believe the issues in HDMI is based on LPCM. I am not sure if this was posted as an idea for the Cisco hardware. But it is known that there is a hidden diagnostic menu on the Cisco, but no hidden user settings, such as found with the Motorola.
Interesting Info regarding AC3 and Dolby digital. Now it looks as if the conflict stands with the HDMI standard being LPCM, and some media standard being Dolby. How is the STB or TV supposed to handle that. I have heard some have used a fiber cable to resolve the issue.
Interesting info RE: Dolby AC3 and HDMI conflict. Handshake issues.