Verizon needs to be able to look up verizon truck license plate numbers to connect to their cell phone. I was on hold for with verizon for 45 minutes because they didn't know what to do! I WILL NEVER BE A CUSTOMER OF VERIZON AFTER THIS EXPERIENCE. I talked to them about 3 mintues from the 45 minutes I was on hold. HORRIBLE HORRIBLE HORRIBLE

Hi,

I would like to see a section where you can post that acknowledges a Verizon Employee for good Customer Service Etc.

I myself have been very fortunate that Anthony -VZ (Employee) has reached out and helped me with numerous issues this year.

Verizon is very fortunate to have Anthony on their Team; He always try's to reach out and help me on the Verizon Community Boards.

Kudos to Anthony!

Keep Up The Great Work We Appreciate You!!!!

I had excellent service by a technician the other day (visited the house to upgrade service). I've been struggling with this website for a while and cannot find an email to use to send feedback, your chat service is unavailable today, and when I was given a phone number by a human to leave feedback, the voice inbox was full. It's not so typical to receive very good service, and frankly I'm very frustrated that there's no way for me to provide it.

I live in Manhattan at zip code 10026. I would love to get FiOS and get rid of Time Warner but I can't because Verizon has only wired my apartment building for HSI service. Which uses old technology such as DSL and lets not talk about TV. Now there are a lot of customers here that's been waiting for a change for a few years. Here's the catch, just a few blocks down, at zip code 10027, they have FiOS blazing. Why is there a small hole? It would be nice if customers were giving the options to initiate a small build out. Just to fill a one or two blocks out.

I love their LTE service on my phone, but to suffer, each day with TIme Warner Cable internet(13 down, 0.87 UP), slow, unreliable network for my business is hell. Please consider this, I'm sure there are others like me  with this small issue. Money talks. Let's make it happen!

AMC has some of the best new programming on television, but the Verizon FiOS feed is terrible.  The quality looks like YouTube, or worse.  A technician at my house confirmed today that the problem is with Verizon's satellite feed, not with anything in my home.  There are also numerous posts about this in the forums:

http://www.dslreports.com/forum/r26100410-HD-AMC-HD-hits-a-new-low.

http://forums.verizon.com/t5/FiOS-TV-Programming/AMC-HD-is-Low-Quality/td-p/177087

AMC is available in high quality on Comcast and from Apple.  Why not FiOS?

*Keep your system up 24 hours a day so that those of us working days can actually get some help at night

*Use screen names and call back IDs so that we can talk to the same person when you inevitibly disconnect us

*Adjust your system so that your employees can actually read the notes left by others across the board

*When an employee says they will call someone back, hold them accountable when they do not

*Train your employees to follow through

I have had so many problems since moving over to FIOS from Comcast.

The cable installation was great, but I never receive a receipt for what I had agreed to or whether the installation was completed.  However, the Verizon installer spent 3 hours at my house, but most of his time was for personal time on his cell phone.  He answered his cell phone several time in my presence, and chatted with friends for 10 to 15 minutes at a time.  If Verizon wants to pay him for his personal time, that is their business, but if it cuts into my time, I charge $200 per hour, and I would like to be reimbursed for the unnecessary time that I was tied up for the installation. 

As I mentioned, all the cable people, who I believe were contracted, were very good, and professional.  But no one ever explained to me how to set up my voice mail, and I spent a hour or so wasted trying to find out how to do it (it was easy, but without knowing where to go, it was time consuming). 

Next came my billing.  I do not believe I received confirmation for what I ordered.  Then I got an email for the bill for XXX, but when I followed the link in the email, as instructed, I was taken to the Verizon Wireless site, where only the bill for my wireless services were visible (nothing from FIOS billing!).

So I used the Verizon online system to request how to find my FIOS billing.  That was several days ago, and I never heard anything. 

Tonight, I decided to "do it my self" and after using My Account ID and PW for wireless, as well as searching for the website for bill payment (which I have a separate ID and PW, I found that if I used my FIOS ID and PW on Verizon Residence, I could see the entire bill with both FIOS and Wireless.  That took about a half hour. 

Then the bill was wrong ($10 per month overcharge).  I would not care about $10, but times 24 months is $240 dollars, and it also was not what I agreed to.

So I spent another 10 minutes looking for a phone number to deal with billing questions, and then once I found the number, I spent another few minutes getting into the correct "line."  An operator came on to speak to me 20 minutes later (unacceptable response time in my mind).  She told me that if I phoned in the order, then the price that I was billed was correct, but if I had used the internet to sign up for FIOS, I was correct, and it was $10 lower.  But the system would not tell her which method I used to sign-up.  Retrospectively, I think I signed up with the internet ... but frankly, as  a consumer ... who cares how I signed-up!   I recall having to check on the internet whether FIOS was available in my area, and answering many question, so I strongly believe that I sign-up with the internet, and never spoke to someone.  Well the operator could not make the adjustment, so I asked her who I could speak to who could make the change, and she said her supervisor.  She went off -line briefly, and then came back and told me that in order to speak to her supervisor it would be a 45 minutes wait.  I was prepared to wait (because now I was really agitated), but she mentioned that she could give me a coupon for $10 per month off (which would have made the adjustment that I considered correct), but that the coupon was only good for 12 months, and that I would have to call back in 12 months to get the same credit for months 13-24 of my contract.  I accepted the offer, because the alternatives were just too painful, but I was, most importantly, a very dissatisfied customer. 

In addition, I find the channel arrangement with FIOS cumbersome, and I hate that the channels are enjoy watching are mixed with all the channels that I do not subscribe too (lots of noise and hard to find my channels). When I programmed the TV for Favorites, or Subscribed, it works fine, EXCEPT when I turn the TV off and back on, I need to go to my FAVORITES or Subscribed (a two or three step process) to get to the guide that I want.  This seems unnecessary for every time I turn on the TV I have to take these additional step.

Also, when I used the phone system it asked for my account number.  I counted the numbers in my account number and it was 18 values I had to enter.  Your are kidding, right?  18 numbers to assign an account, and you expect people to enter that to validate their account? 

Basically the problems at Verizon FIOS can be placed in two broad buckets: 1) the system is too complex, from the TV guide, to talking to customer service.  You need to simplify things, not add more bells and whistles!  2) the people in customer service are nice, but given the difficulty in actually being able to talk to someone, and the extreme wait times involved, and then the inability to address questions/concerns and issues of the customers because of inadequate information (could not tell how I signed-up) or the lack of authority (could not give me the full 24 months), as well as procedures that are not customer friendly (again, the need for me to call back in 12 months to get the credit I deserve and should not be hassled with applying for again in 12 months), shows that Verizon needs to seriously revamp and scale up its customer service. 

I have only been a customer of FIOS for less than a month, and I will probably stick with my contract and give them a try.  But FIOS needs to earn my loyalty over the next two years and make some improvement.  Make it simple, improve your customer service. 

I not happy with service with Bright House. 

I demand to Verizon to add service area for FISO in my area at{edited for privacy}; Clearwater, FL 33759.  I been have Verizon long time and never problem with this but Bright House Not happy to have their service..

Please Please to add the FISO service in my area and I will more happy transfer to your service.

Thanks.

David{edited for privacy}

By the way I am deaf so prefer email.

It is impossible to find a phone number for Verizon...any part of it.  For $220 a month I think one shuld be able to talk to a live person.  Why are the numbers not listed.  If they are where are they.

Spoke with 3 people on the phone & 1 online about my gift card. THE ONLY PERSON  that did not pass my call & helped me was a very nice young lady {edited for privacy}.  The should hire more like these employees.

I currently have FIOS in the community I live in now for the past 5 years.  However every new development I look in to moving to does not have FIOS yet.  Please expand FIOS throughout Stafford County like the subdivisions with 2+ acres.  I dealt with the cable company here in two previous locations and they were just plain awful. 

I think it would be a good idea for Verizon to have a way for customers to identify the service agent that helped them.  There are so many complaints on the forums about poor customer service.  This could be a way for Verizon to identify both excellent service providers and poor providers.  Maybe, customers could get a follow-up survey after getting service help.

I, personally have had both very helpful service people and very poor ones.   A suggestion for customers would be to hang up and call back if the service person is not helping .  Here in Baltimore, our wait time is minimal, at least for me, and I usually get nice people that try to help me.  When I feel I am not getting proper help, I say, thank you and call back and speak to someone else.

On two occasions, I have written to higher management and have had almost immediate satisfaction.  So, Verizon management seems to want to help their customers.  I believe that lots of people today just do not want to work,, and they should be let go.  There are too many people who are out of work and would jump at the chance to have a job.

Another suggestion for customers is to call and ask to speak to someone in "Customer Retention."  It is these people who who try to avoid losing customers, so they are there to help to satisfy the customer.

I have been making payments online for years.  It is always a struggle of some sort.  This month, I find that my payment from last month never went through and I now have to pay a huge amount by the end of this month.  I realize I should have been watching my bank account more closely, as I usually do, but for some reason, this one got by me.   I want to know, why I wasn't notified that my payment failed?  The last information I have is a payment confirmation from the day I paid last months bill(or thought I did).

This is a serious customer service flaw!  If I had been notified immediately, I could have corrected it immediately.   And the only reason I am posting here is because the live chat with a human being is not available at present and making a phone call to this phone company is not met with a human.  I'm very frustrated and thinking about dropping this company.