Hi Verizon,

 

I use your fios tv app on my samsung smart tv as an alternate way to get Fios tv service since I dont like wires running around. Only problem is not all channels are available, if more channes are added it would be great. Also, buffering is present during the night time with only fios tv app.

I have just returned a set-top box to the FiOS store in San Fernando, California, which is 21 miles from my Santa Monica home. I was in and out in five minutes; service personnel were friendly and helpful.

I notice from maps of FiOS users in Southern California that there are many customers in the West Side area, yet there are no nearby FiOS stores.

Has Verizon given any consideration to opening a FiOS store closer to my home? FiOS TV has been available for several years here.

{edited for privacy}

Please, please, please fix the issue with associating a cell phone number with FIOS account. Every time I call CS the automated system confirms the number I am calling from and says it has my information but when I eventually reach a live person (after sorting thru another dozen automated options) the live drone on the other end says they don't have my information and that the cell number I give them is not associated with the account. This is usually a 15 minute ordeal at the beginning of every CS encounter. I am always assured at the conclusion of the call that my cell# (which is the only number I have) is properly associated with the account. But the next CS call, usually regarding FIOS billing issues or other inept CS actions, results in the same 15 minutes of h#~ll. If Verizon can not offer this option then don't claim to have done so at the beginning of the call. It's frustrating and alienates customers and only serves to delay resolution of other issues.

I would like that Fios be more available in a town that partially has it. Mainly the area I am talking about is Turnersville, NJ. This would be great. My grandparents live there and would probably want to switch over from Comcast but cannot.

Spoke with 3 people on the phone & 1 online about my gift card. THE ONLY PERSON  that did not pass my call & helped me was a very nice young lady {edited for privacy}.  The should hire more like these employees.

 

 

I currently have FIOS in the community I live in now for the past 5 years.  However every new development I look in to moving to does not have FIOS yet.  Please expand FIOS throughout Stafford County like the subdivisions with 2+ acres.  I dealt with the cable company here in two previous locations and they were just plain awful. 

Techs should review the work orders that were compiled in order to correct  the problem of losing the internet connection at our house. It took  Verizon Techs from Sept, 2012 to Mar 15, 2013 to correct the problem.  It was a tech named {edited for privacy} who saw the problem before he even came inside our house. It was a simple solution . He just enlarged the "loop" where the cable was attached to the house! All the other techs concentrated on the inside of the house or thought it was our computers, Ipads or portable phones.

At 5:00 AM on a Saturday, we discovered we had neither telephone service or internet service when my husband got a call on his cell phone from work because he is on call during off-hours.  I called the 800-VERIZON number and WAITED ON HOLD FOR 1 HOUR AND 5 MINUTES before the Technical Support Agent took the call and proceeded to tell me that they were doing maintenance on those two services in my area and that it would be back up and available by 8:00 AM.

 

Why can't Verizon send out an email earlier in the week to the subscribers in the area that is getting the maintenance to let them know that which services will not be available and for approximately the length of time of the outage?  The banks and the credit cards we deal with always tell us ahead of time that their site is going to be down and then we obviously do not go into those sites during that time.

  

Or why can't Verizon have a recording that says "maintenance is being done in your area and service is expected to be back at approximately [give a time]".  In that way, callers would hear the message and then hang up without waiting endless minutes to have a Technical Support Agent say this.  Our electricity provider has a recording that states areas that they know there is an outage and this is helpful because customers know that they are aware of the situation and when they expect to have the service back. 

   

I think it is absurd that you would let a valued customer hold on the phone for 1 HOUR AND 5 MINUTES only to be told information that could have been told previously (in an email) or when they call (with a recorded statement) so that they do not wait on the phone.  Verizon could eliminate some of their calls by providing this kind of information in advance and therefore it would cut down on the calls coming in or the callers staying on the phone to talk to someone.

 

 I expect to receive an email or a phone call from Verizon to discuss the experience I had as it would totally unnecessary for me to spend 1 HOUR AND 5 MINUTES on hold at 5:00 in the morning.  I could have spent that time sleeping for the upcoming busy day I had.

I was told that Fios would cost no more than my DSl (and phone), and there were no installation charges.

They then billed me 60$ for Activation - which is throwing a switch. 

I objected, they relented.

I upgraded to 50/25 Quantum, but never got that speed Sometime 9, sometimes 17. They tried and tried.  Hours of tech support. A technician visit. Three remote sesions. Finally we plugged the new laptop into the ethernet and got 50mbps.  "Oh we don't garuntee wireless speeds of 50". 

How come the desktop PC doesn't get 50? 

No telling.  must be slow hardware.

No, the NIC is optimized at 100.  It's plugged into the same router.

Dunno.

Here's the Idea.

 

Tell people that 50/25 requires a direct ethernet connection.

Tell people Activation and Installation are different things.

Don't have the customer spend hours on a problem.

I have been a verizon customer for many years.  We are just recently moving to Lake Havasu City

AZ.  What a surprise when I found out that you don't have service here.  Not even a verizon store.

 

PLeaseeee  come to Lake Havasu City AZ.