on 04-30-201302:14 PM - last edited on 05-03-201304:23 PM by ElizabethS
I have just returned a set-top box to the FiOS store in San Fernando, California, which is 21 miles from my Santa Monica home. I was in and out in five minutes; service personnel were friendly and helpful.
I notice from maps of FiOS users in Southern California that there are many customers in the West Side area, yet there are no nearby FiOS stores.
Has Verizon given any consideration to opening a FiOS store closer to my home? FiOS TV has been available for several years here.
I would like that Fios be more available in a town that partially has it. Mainly the area I am talking about is Turnersville, NJ. This would be great. My grandparents live there and would probably want to switch over from Comcast but cannot.
Verizon, please bring the FIOS services to Charlotte, NC. The benefit for the city as well as your company is undeniable! Charlotte is one of the nation's fastest growing cities and 2nd largest banking hub, as well as home to 3 universities, one of which specializing in cutting edge mechanical and electrical research innovations. Not to mention the over 750,000 people in the city alone that would be greatly appreciative of the added option for tv and internet services. The only real competition in the area is Time Warner Cable who makes no effort to improve lackluster customer service and monopolizes the vast market in the area. Please consider expansion to North Carolina Verizon!!!
Verizon makes locating any phone numbers on the web sites so impossible I think it borders on illegal practices. Every time I want to find a phone number I have to navigate through more and more and more options and screens. Not only is the Verizon main webpage the most ridiculously cluttered and convoluted pile of useless junk I've ever seen. Anything of actual value is made to be the most difficult option to locate and use.<br><br>Get someone with a brain and intuition in to redesign the web page, and make the first priority customer service instead of your profits. Though this idea would be considered ludicrous I'm sure.<br><br>Shame on you verizon....<br><br>
Our building has 40 units and is attached to and identical building with another 40 units in astoria queens on 31st avenue between 36th and 37th street. Currently we only have access to Time Warner Cable (direct TV is prohibited by building management) and the cable system is antiquated. We have to reboot routers/cable boxes every day or two, the guide freezes and box becomes unresponsive, the time on the set top boxes are out of sync, the internet router freezes up, peek times we get less than 1Mbs eventhough we pay for the highest roadrunner. This is not just my apartment, all neighbors are basically fed up with poor service and no options. I know it's expensive to bring FIOS into a property like this but if wire up both buildings in one shot the ROI wouldn't be bad.
I have a hundred hours of shows on my DVR, and vios has been out for the last 8 days. I had an appointment today between 8am and 9pm to restore my service but its 8:09 PM and Im not hopeful. The box won't boot withuot a signal from verison, so even though there is a TON of stuff I could be watching, its not possible. There should be a way to access stored information on the DVR durring service outtages.
SIMILAR TO THE WESTIN HOTEL APPROACH DIAL ONE NUMBER AND THAT PERSON THAT ANSWERS WILL TAKE CARE OF ALL YOUR NEEDS RATHER THAN BEING PASSED FROM DEPARTMENT TO DEPARTMENT TO INDIA INTO THE VERIZON SUPPORT VORTEX, NEVER TO RETURN...
BTW - I KNOW YOU DON'T WANT CUSTOMERS TO CALL AT ALL TO REDUCE YOUR EXPENSE AND INCREASE YOUR PROFIT. TOO BAD, THAT'S WHAT IT TAKES TO GET THE JOB DONE.
THE CURRENT LEVEL OF SUPPORT IS EXTREMELY POORLY ORGANIZED, THIS IS A LEADERSHIP PROBLEM AT VERIZON.
The phone menu appears to be useless. Every time a customer calls for an issue, there is a ridiculous amount of menu selections and info gathering. The automated system that collects the info does not pass along the info to the agent, and the agent that passes you along to the next agent does not pass any info either. Customer service is key to keeping customers. FIOS support is worst I have ever experienced. At the very least, the process could be improved to retain more info and improve the phone support.
The local Verizon number we dial from our business to get our voice mail messages has been down all day and we cannot retrieve our messages. COMCAST has a feature that allows users to view and review their VM messages from their online account so you don't have to always dial in and listen to them. This would help if you cannot reach the Verizon voice mail access number for any reason or if the system is not working, like today.
Since higher bandwidth/more throughput was announced this morning (3/30), it would be nice if our home routers were upgraded to include GigE (gigabit ethernet) ports so all that lovely bandwidth doesn't get bottlenecked at the router and we can actually enjoy and use what we pay for.
Weird concept, I know
And don't make this something insanely easy for new customers to get and make it nearly impossible for current subscribers to obtain. I know there's no incentive for you to care about people who are already signed up, but it'd be nice if you pretended to care once in a while
I keep seeing great offers for new customers and while I expect slightly better deals for new customers it is still important to show current customers you value their business.
I was recently informed by a Verizon chat Supervisor that only new customers can get the GigE router, even when problems arise due to the nearly decade old wireless support in the prior routers which is prone to interference.
However, I would not need the GigE router if my current router supported the 5 GHz band and/or DECT. When I presented my problem and solution to customer service I was informed that I could not swap my router out for the GigE router because only new customers are getting the GigE router. It's not a matter of download/upload speed for the wired portion, it's a matter of the wireless connection of the prior versions sucks when there is any interference.
Additionally, customer service reps should be able to send out exact replacements for remotes, not just the 2 device remote. Can you tell me why a supervisor needs to waste his/her time conversing with customers in order to inform them the 4 device remotes are no longer available as replacements and that I should contact customer service to get the correct replacement and/or possibly a credit for the purchase of a replacement.
Finally, why should I have to pay shipping for swapping out equipment because Verizon chooses not to allow one to swap equipment at a nearby Verizon B&M location.
So Verizon, you might want to slow your decent or completely reverse course otherwise you're verging on Comcast territory...but without the large customer base to remain afloat once that image problem takes hold.
If it's truly a recommended solution that would help consumers, then make it more accessible to Verizon customers and have it available for purchase online via the Verizon Accessories order page and at the local Verizon FiOS stores.
I already posted messages abt my horrible experience with closing our account; despite many protests, I am told that the customer "service' people can do nothing to help and I have to waste time calling in all the way from Singapore to ensure this is finally closed down properly. This, I am told, is because " Unfortunately the Sales and Services department does not have an online service available for cancellations". So my question is : "why not?"
And why are the customer service people incapabe of thinking outide of the box and sorting this out for me - they have a trail of emails to back them up if they feel the need to cover themselves so what's the problem?
Also why is the mesaging system on the website so clunky - it rejects all punctuation!
I'm so glad im no longer in the USA with its over dependence on phone calls. -so 20th century.