When is VERIZON going to fix the search issue? Searching for sporting events is basically impossible. If you try and record a specific team you get ever single game played regardless of what team it is.
NASCAR, trying to record Sprint Cup you have to record every Nationwide race, Truck race, practice for all three categories and qualifying for all three divisions. Do you realize how much spsce this takes on the DVR? It basically renders it useless. Shuts down other programming and deletes other shows you might want to watch in order to record the new ones. This has been a problem for several years now. HOw much longer is it going to take to get it fixed??????
I just received a replacement router from Verizon (after 4yrs, my original router started failing). The Actiontec MI424WR. This router has 2 USB ports that are currently unsupported.
Here is a quote from the User Manual
"The USB LEDs illuminate when the FiOS Router is connected to a device via one
of its USB ports. These ports are currently inoperational; they will be activated in a future firmware update."
When Verizon Support was contacted about the firmware update, all they said was that they didn't know when an update would be available to support the USB ports.
Nearly every descent router available today has at least 1x USB port that could be used for Network Storage (external harddrives), thumb drive etc..
With the money that us customers spend on the Verizon service and the inability to use anything but Verizon supported hardware, it is a real shame that Verizon can send out out-dated hardware and expect their customers to be satisfied with it.
Verizon, please provide a firmware update to the Actiontec MI424WR Router beyond 40.19.36 that supports the 2x USB Ports.
At 5:00 AM on a Saturday, we discovered we had neither telephone service or internet service when my husband got a call on his cell phone from work because he is on call during off-hours. I called the 800-VERIZON number and WAITED ON HOLD FOR 1 HOUR AND 5 MINUTES before the Technical Support Agent took the call and proceeded to tell me that they were doing maintenance on those two services in my area and that it would be back up and available by 8:00 AM.
Why can't Verizon send out an email earlier in the week to the subscribers in the area that is getting the maintenance to let them know that which services will not be available and for approximately the length of time of the outage? The banks and the credit cards we deal with always tell us ahead of time that their site is going to be down and then we obviously do not go into those sites during that time.
Or why can't Verizon have a recording that says "maintenance is being done in your area and service is expected to be back at approximately [give a time]". In that way, callers would hear the message and then hang up without waiting endless minutes to have a Technical Support Agent say this. Our electricity provider has a recording that states areas that they know there is an outage and this is helpful because customers know that they are aware of the situation and when they expect to have the service back.
I think it is absurd that you would let a valued customer hold on the phone for 1 HOUR AND 5 MINUTES only to be told information that could have been told previously (in an email) or when they call (with a recorded statement) so that they do not wait on the phone. Verizon could eliminate some of their calls by providing this kind of information in advance and therefore it would cut down on the calls coming in or the callers staying on the phone to talk to someone.
I expect to receive an email or a phone call from Verizon to discuss the experience I had as it would totally unnecessary for me to spend 1 HOUR AND 5 MINUTES on hold at 5:00 in the morning. I could have spent that time sleeping for the upcoming busy day I had.
I am a believer in Tivo, The box doesn't fail every 2 months in fact I am going on 3 years without failure. What I take issue with is the monthly charge by Verizon for the M Card multiplied by the #s of Tivos one might have in their home! I currently have two and ready to add a third unit @$4.99 monthly. I own my own M cards but Verizon will not allow me to use them because I own them, they said the cards are not part of their system, I reminded them the tivo isn't either!, so I asked where can I buy one of your M Cards and was told we only rent them! How about letting us use our m cards and when we disconnect our service have the system automatically cancel access to those cards that were authorized! $5.00 monthly X 3 is $15.00 X 12 months, That's $180.00 a year for something that can be bought for $5 to $40.00 dollars.. WHAT A RIP!!
How about pay for the first one one and any others are no charge!
How about activate our card and charge $5.00 each to activate them!
But this $5.00 a month per card is extortion because we don't use your tuner is wrong, and if your tuner was reliable we wouldn't be going elsewhere to get a decent tuner! My contract is over in October and between the customer service and the nickel and dimeing me to death I don't know what I am going to do but Verizon is not earning my business at the moment!
how about a better organized single main menu that doesnt have so many indirect options. today i got re routed 4 times because i chose bill pay... and the question i had had nothing to do with my payment of my bill. how about a button for billing... then different options.. like make a payment, questions, and or general help.
AMC has some of the best new programming on television, but the Verizon FiOS feed is terrible. The quality looks like YouTube, or worse. A technician at my house confirmed today that the problem is with Verizon's satellite feed, not with anything in my home. There are also numerous posts about this in the forums:
I keep seeing great offers for new customers and while I expect slightly better deals for new customers it is still important to show current customers you value their business.
I was recently informed by a Verizon chat Supervisor that only new customers can get the GigE router, even when problems arise due to the nearly decade old wireless support in the prior routers which is prone to interference.
However, I would not need the GigE router if my current router supported the 5 GHz band and/or DECT. When I presented my problem and solution to customer service I was informed that I could not swap my router out for the GigE router because only new customers are getting the GigE router. It's not a matter of download/upload speed for the wired portion, it's a matter of the wireless connection of the prior versions sucks when there is any interference.
Additionally, customer service reps should be able to send out exact replacements for remotes, not just the 2 device remote. Can you tell me why a supervisor needs to waste his/her time conversing with customers in order to inform them the 4 device remotes are no longer available as replacements and that I should contact customer service to get the correct replacement and/or possibly a credit for the purchase of a replacement.
Finally, why should I have to pay shipping for swapping out equipment because Verizon chooses not to allow one to swap equipment at a nearby Verizon B&M location.
So Verizon, you might want to slow your decent or completely reverse course otherwise you're verging on Comcast territory...but without the large customer base to remain afloat once that image problem takes hold.
Today there is a large outage in my area, which I didn't know about. I got onto online help and after nearly 20 minutes of the model-checking and account verification, etc. They learned there was an outage only after running a line test. It seems like such a waste of time. If the problem is that the internet is down, it seems like a best practice would be to see if there are outages before tightening the scope to a router or household line level.
Also, good touch on the spell check button. I know it helps you out as much as everyone!
We recently switched to Fios from Xfinity and I have to say that I'm quite disappointed with the offerings for kids. While you have the same offerings in terms of number channels available your "depth" of episodes that are offered in each channel is dismal in comparison to Xfinity.
The biggest uproar in our household is that FIOS does NOT support the free Watch Disney app that allows you (with your own cable subscription credentials) to watch a variety of full episodes on Disney Junior, Disney XD and Disney Live shows. There are 5 or 6 other cable providers that support this app- Xfinity included. It seems like an easy way to suppliment what you lack in on demand offerings (in the Disney area anyway.
I have a hundred hours of shows on my DVR, and vios has been out for the last 8 days. I had an appointment today between 8am and 9pm to restore my service but its 8:09 PM and Im not hopeful. The box won't boot withuot a signal from verison, so even though there is a TON of stuff I could be watching, its not possible. There should be a way to access stored information on the DVR durring service outtages.
Verizon needs to be able to look up verizon truck license plate numbers to connect to their cell phone. I was on hold for with verizon for 45 minutes because they didn't know what to do! I WILL NEVER BE A CUSTOMER OF VERIZON AFTER THIS EXPERIENCE. I talked to them about 3 mintues from the 45 minutes I was on hold. HORRIBLE HORRIBLE HORRIBLE