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Enter New Idea
walt178

Change the Forum front page

Status: Acknowledged
by Silver Contributor III on ‎09-16-2013 12:49 PM

Currently when someone comes to the Forum they see: 

 

Verizon Forums

Get the answers you need within the Verizon Forums. Interact with others to find answers, share answers & learn more about Verizon's products & services.

 

This puts the emphasis on Verizon rather than the users.  Perhaps that is why so many posts show up which need a Verizon response rather than user help.  Why not change it to something like the following.  (I'm sure some of the Verizon reps here can improve on my wording.)

 

 Verizon USERS Forum

The place where Users help Users.  Interact with other users to find answers, share answers & learn more about Verizon's products & services.

 

Changing the focus on the front page would enable users with problems get to where they need sooner.  And remove the frustration they experience when they post expecting help only to find out this isn't they place to get it.

 

 

Status: Acknowledged
That could be useful, I will take this to the group. Thanks so much!
jackmcgann

How about....

Status: In Progress
by on ‎02-01-2012 05:16 PM

...some real responses to real suggestions, instead of roboposting Status changed to: Acknowledged 

 

all the time.

Status: In Progress
so instead of marking this acknowledged, would it be more approriate to say it's an item in progress?
joyce952

stop producing spot light magazine

Status: Acknowledged
by joyce952 on ‎01-01-2012 02:57 PM

I do not want to receive this spot light magazine again. I think that it is a waste of money and doesn't have much worth reading about.

Status: Acknowledged

I just received a notice from Verizon that they intend to send (and most likely sell for a profit) subscriber profiles to external marketers. The 'benefit' to the subscriber according to Verizon is that these marketers will send 'tailored' messages based on your profiles and geography.

 

Some people may enjoy getting loads of mail but I don't, and most people I know don't.

 

I think that a marketing ploy that benefits Verizon should be available on an 'opt in' basis and not an 'opt out' basis as is this program.

 

'Opting in' allows the informed user to selectively choose to receive this additional glut of ads or as Verizon describes it 'benefit'. The notice itself looks like spam.  All subscriber who fails to 'opt out' will be automatically enrolled.

 

''Opt in' programs are the tools of scrupulous marketing organizations.

Status: Acknowledged
armond_in_nj

Auto Notification Defaults

Status: Maybe Later
by ‎06-11-2013 06:21 AM - edited ‎06-11-2013 06:22 AM

These forums are a great resource and a wealth of suggestions, ideas, and solutions for many users.  However the response follow-up procedures may benefit from a little tweaking.

 

If my guess is  correct, the user must specifically establish profile preferences for response notifications and private messaging in the forums.   I further assume the default settings for new accounts are  all messaging and notifications set to "off" when the forum account is established. 

 

Since new users are unlikely to maintain a "watch" on  the  forums (at least initially), this means that new users with "hot" issues may be getting responses and suggestions, but remain unaware of them for a considerable period.  This creates frustration for both the user with the issue, and the responder with a possible solution for the issue.

 

I am therefore suggesting that user defaults on response notifications and perhaps private messaging be set to the "on" position as default.  It will also be necessary to supply some sort of disclaimer covering these settings when the user signs up for the forums.  I suspect that if these suggestions are implemented, the benefit to both users and responders will be significant

Status: Maybe Later
That is a really good idea. I will share this with those in a position to make changes to the forums.
CRobGauth

Remove Duplicates from Forum

Status: Acknowledged
by Silver Contributor III on ‎12-09-2012 03:07 PM

Would certainly be nice if when people posted in forum, that it automatically checked for duplicate subject matter (I have seen this on other forums),

Or at least have moderator delete the duplicates.

And maybe have a FAQ that tells people that duplicates will be deleted.

Status: Acknowledged

I can't make a post that includes personal and account information. I think We need a private support board that customers can access, and post private information that only Verizon and the customer can View. Sort of what they have on DSLReports.

Status: Already Exists
Hi Prisaz- this actually already exists. If a customer has a question/issue posted on the Forums that can't be solved by other users, we'll escalate it to our Private Support board. There, the agents can have direct conversations with the user and the user can provide their account details in a safe place that won't be shared with the everyone on the boards. Hope that helps!
prisaz

Allow Kudos for Blog comments.

Status: Under Review
by on ‎08-17-2013 11:28 AM

Allow Kudos for Blog comments. And or blog items.

Status: Under Review
Thanks so much. This will taken under advisement.
Buckner

CAN VERIZON FIOS COME TO SAN ANTONIO TX?

Status: Acknowledged
by Buckner on ‎07-25-2013 04:04 AM

Here in San Antonio Tx, our main ISP is Time Warner Cable . I would love for FIOS to come to San Antonio, because of your fiber infastructure---- internet speeds would be vastly improved and Verizon would have a lot of customers leaving TWC switching to FIOS.  I compared pricing and Verizon beats TWC hands down when you compare D/U speeds ( Mb/s)

One question..... will the fact that Google has begun to lay fiber compete with you at Verizon in any way? 

Status: Acknowledged
Thanks for your interest in having FiOS accessible in your area. There are no current plans to bring FiOS to San Antonio.
prisaz

opinionlab.com scripts

Status: New Idea
by on ‎11-06-2011 01:05 PM

Get rid of opinionlab.com scripts and Suggestions floater from your web pages. It destroys your performance and causes a big delay in your page loading.

Peeved

Show progress for "Status"

Status: Acknowledged
by Peeved on ‎11-21-2012 09:50 AM

I've been reading through several new ideas and I see that Verizon has a status indication for these new ideas.

 

My idea is to show more than "Acknowledged" next to the status indicator.  Add details of the progress to resolve people's ideas/issues.

 

I suspect that that the only progress for any of these hundreds of ideas that people input in hopes of Verizon actually changing something, is that an Employees clicks a box to show acknowledged.

Status: Acknowledged
SlymmPickens

If this subject line is only allowed 100 characters, don't let me type past that.

Status: Acknowledged
by SlymmPickens on ‎09-28-2013 11:09 AM - last edited on ‎09-28-2013 05:41 PM by Moderator

Every other message board and website that has a character limit will cut you off if you go past it.  As in, I should be physically unable to type character 101 in your subject.   You should be embarassed that I need to suggest this.

Status: Acknowledged
prisaz

Make the Community Search button and dialog box larger.

Status: Acknowledged
by ‎02-26-2012 05:19 AM - edited ‎02-26-2012 05:45 AM

Make the Community Search button and dialog box larger. It has always been overwhelmed by the Google Search. Many people may be confused about looking for answers here, and or finding them on the web. Make it larger and more dominant. Perhaps even change it to.

 

Community

   Search

 

and make the red box larger. With all the discussion regarding people not searching, it could be better if this whole dialog was made larger, and shifted up and to the left a bit.

 

Search.JPG

Status: Acknowledged
iluvink

Verizon Web Site

Status: Under Review
by iluvink on ‎04-24-2011 04:08 PM - last edited on ‎04-26-2011 08:41 AM by Admin Emeritus

Without a doubt, the Verizon web site is one of the most difficult to navigate, especially the forums and blogs.  I left a reply to a positing, and now I have no way to find it.  I realize that the is so much information and features, but really, does it have to require an IT degree to just to browse, and get back to a place that you were before. I wish that I could be specific,  but just overall, the web is just too crowded and convoluted.  Don't get me wrong, I am not web ignorant, but the layout and navigation of a web site can go a long way to making it easier for any user to access.  Please just simplify it.

Status: Under Review
If you do have any specific feedback on ways we could improve, we would definitely like to hear it.
UnnDunn

"Charlie Chat" for FiOS

Status: Acknowledged
by on ‎11-01-2011 08:36 AM

So Dish Network produces a monthly program called "Charlie Chat" wherein their CEO, Charlie Ergen, takes live phone questions from Dish Network customers and answers them (within the bounds permitted by their PR strategy, of course.) They also produce a "Technical Chat" where their technical VP takes questions about topics like installation, how they allocate satellite resources, relatively geeky lower-level stuff (again, within the bounds of their PR strategy.)

 

Both shows are fantastic PR tools because, while there are obvious limits on what they can say, they are pretty good about dropping enough nuggets of information to make both programs seem quite valuable.

 

Right now, there is a general tone of frustration permeating most forums where FiOS TV is discussed. Complaints range from the lengthy wait for IMG updates, to the perceived lack of additions to FiOS TV's HD lineup, to the color scheme IMG 1.9. But underpinning the frustration is a perceived lack of communication from Verizon about these issues. Joe Ambault is perceived as an unreliable mouthpiece, the blog and YouTube channels are thought of as channels for condensed PR releases, and so on.

 

I believe people are frustrated because they see that the FiOS technology and infrastructure plant is so clearly superior to Cable, but the FiOS TV service is handled like it's a cable company TV service, not as if it were something fundamentally superior. FiOS is clearly one of, if not the best residential communication networks in the country, but yet it feels like FiOS TV could just as easily be run over normal cable lines without any real loss of functionality or quality.

 

I think a Verizon-produced show in the "Charlie Chat" format would do wonders to help change this perception, especially in the eyes of FiOS' most ardent fans. It doesn't necessarily have to be on FiOS TV itself; it could be a show on YouTube or something. But I think the live element of the "Charlie Chat" format is key, and something like that would only really be well received if it were on FiOS, on channel 131 or on FiOS1. With FiOS1, Verizon's already got the production resources for something like this.

 

It doesn't have to feature Lowell McAdam or Ivan Seidenberg (in fact, it probably shouldn't--those guys are probably too far removed from the day to day operation of FiOS to have any input that consumers would care about) but it should feature someone high-up in the FiOS organizational hierarchy. And it can't just be another outlet for PR or inaccurate, unreliable information. It has to deal in providing specific answers, even if those answers are "I don't know" or "We can't answer yet." Of course, it still does have to drop some good information, otherwise it'll just seem like a cheap PR vehicle.

 

I'm hoping this idea receives real consideration, especially in light of the frustrations people are expressing on the forums.

Status: Acknowledged
there have been a lot of comments here about how Verizon might better communicate with customers. we appreciate that feedback. This particular idea is interesting and highlights the different approaches different companies use; we all can learn from the successes of others, and Charlie is certainly successful.
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