Customers With Disabilities
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prisaz

Create New Ideas Policy?

Status: In Progress
by ‎08-31-2012 09:39 AM - edited ‎09-01-2012 07:10 AM

Create new Ideas Policy for ideas that are found to be duplicated.

 

Add the duplicate post as a vote in the appropriate original post when it is marked as a duplicate. Make this mandatory!

 

When a post is marked as a duplicate, automatically state in the duplicate that a vote was added in the original post. Included a link to original post.

 

State that the duplicate post has been flagged for removal in X days. Then after a fixed amount of time remove duplicates from the database automatically.

 

Too many duplicates in the Ideas Forum, with links to the original. So much clutter you can't find the originals.

Status: In Progress
Hi All- Thanks for the suggestions! We can (and will) implement the idea to get rid of the duplicate ideas- I agree that is clogs things up. The idea to add the votes from duplicate ideas to the original idea is a bit trickier. However, we're looking into it and I can keep you posted if we figure out a way to handle this. thanks, Heather
joyce952

stop producing spot light magazine

Status: Acknowledged
by joyce952 on ‎01-01-2012 02:57 PM

I do not want to receive this spot light magazine again. I think that it is a waste of money and doesn't have much worth reading about.

Status: Acknowledged
jackmcgann

How about....

Status: In Progress
by on ‎02-01-2012 05:16 PM

...some real responses to real suggestions, instead of roboposting Status changed to: Acknowledged 

 

all the time.

Status: In Progress
so instead of marking this acknowledged, would it be more approriate to say it's an item in progress?
armond_in_nj

Auto Notification Defaults

Status: Maybe Later
by ‎06-11-2013 06:21 AM - edited ‎06-11-2013 06:22 AM

These forums are a great resource and a wealth of suggestions, ideas, and solutions for many users.  However the response follow-up procedures may benefit from a little tweaking.

 

If my guess is  correct, the user must specifically establish profile preferences for response notifications and private messaging in the forums.   I further assume the default settings for new accounts are  all messaging and notifications set to "off" when the forum account is established. 

 

Since new users are unlikely to maintain a "watch" on  the  forums (at least initially), this means that new users with "hot" issues may be getting responses and suggestions, but remain unaware of them for a considerable period.  This creates frustration for both the user with the issue, and the responder with a possible solution for the issue.

 

I am therefore suggesting that user defaults on response notifications and perhaps private messaging be set to the "on" position as default.  It will also be necessary to supply some sort of disclaimer covering these settings when the user signs up for the forums.  I suspect that if these suggestions are implemented, the benefit to both users and responders will be significant

Status: Maybe Later
That is a really good idea. I will share this with those in a position to make changes to the forums.

I just received a notice from Verizon that they intend to send (and most likely sell for a profit) subscriber profiles to external marketers. The 'benefit' to the subscriber according to Verizon is that these marketers will send 'tailored' messages based on your profiles and geography.

 

Some people may enjoy getting loads of mail but I don't, and most people I know don't.

 

I think that a marketing ploy that benefits Verizon should be available on an 'opt in' basis and not an 'opt out' basis as is this program.

 

'Opting in' allows the informed user to selectively choose to receive this additional glut of ads or as Verizon describes it 'benefit'. The notice itself looks like spam.  All subscriber who fails to 'opt out' will be automatically enrolled.

 

''Opt in' programs are the tools of scrupulous marketing organizations.

Status: Acknowledged
prisaz

Allow Kudos for Blog comments.

Status: Under Review
by on ‎08-17-2013 11:28 AM

Allow Kudos for Blog comments. And or blog items.

Status: Under Review
Thanks so much. This will taken under advisement.
SlymmPickens

If this subject line is only allowed 100 characters, don't let me type past that.

Status: Acknowledged
by SlymmPickens on ‎09-28-2013 11:09 AM - last edited on ‎09-28-2013 05:41 PM by Moderator

Every other message board and website that has a character limit will cut you off if you go past it.  As in, I should be physically unable to type character 101 in your subject.   You should be embarassed that I need to suggest this.

Status: Acknowledged
Buckner

CAN VERIZON FIOS COME TO SAN ANTONIO TX?

Status: Acknowledged
by Buckner on ‎07-25-2013 04:04 AM

Here in San Antonio Tx, our main ISP is Time Warner Cable . I would love for FIOS to come to San Antonio, because of your fiber infastructure---- internet speeds would be vastly improved and Verizon would have a lot of customers leaving TWC switching to FIOS.  I compared pricing and Verizon beats TWC hands down when you compare D/U speeds ( Mb/s)

One question..... will the fact that Google has begun to lay fiber compete with you at Verizon in any way? 

Status: Acknowledged
Thanks for your interest in having FiOS accessible in your area. There are no current plans to bring FiOS to San Antonio.
CRobGauth

Remove Duplicates from Forum

Status: Acknowledged
by Silver Contributor III on ‎12-09-2012 03:07 PM

Would certainly be nice if when people posted in forum, that it automatically checked for duplicate subject matter (I have seen this on other forums),

Or at least have moderator delete the duplicates.

And maybe have a FAQ that tells people that duplicates will be deleted.

Status: Acknowledged

I can't make a post that includes personal and account information. I think We need a private support board that customers can access, and post private information that only Verizon and the customer can View. Sort of what they have on DSLReports.

Status: Already Exists
Hi Prisaz- this actually already exists. If a customer has a question/issue posted on the Forums that can't be solved by other users, we'll escalate it to our Private Support board. There, the agents can have direct conversations with the user and the user can provide their account details in a safe place that won't be shared with the everyone on the boards. Hope that helps!
Peeved

Show progress for "Status"

Status: Acknowledged
by Peeved on ‎11-21-2012 09:50 AM

I've been reading through several new ideas and I see that Verizon has a status indication for these new ideas.

 

My idea is to show more than "Acknowledged" next to the status indicator.  Add details of the progress to resolve people's ideas/issues.

 

I suspect that that the only progress for any of these hundreds of ideas that people input in hopes of Verizon actually changing something, is that an Employees clicks a box to show acknowledged.

Status: Acknowledged
prisaz

opinionlab.com scripts

Status: New Idea
by on ‎11-06-2011 01:05 PM

Get rid of opinionlab.com scripts and Suggestions floater from your web pages. It destroys your performance and causes a big delay in your page loading.

walt178

Eliminate forum password

Status: Maybe Later
by Silver Contributor III on ‎05-08-2013 04:21 PM

Why not eliminate the separate forum password?  If a user is logged into Verizon.com they should be able to access the forum without the need for a second login. The dual login wouldn't be less of a nuisance if you actually stayed logged in for two weeks.  But that hasn't occurred for me since I've been a Verizon customer.  And making it esier to access might even increase the usage.

Status: Maybe Later
I completely understand. This will be brought to the attention of the appropriate person.
lacticacidtrip

Button It!

Status: Acknowledged
by on ‎02-20-2013 01:17 PM

Here’s an idea inspired by the pictures of the individual remote control buttons featured in the FiOS TV User Guide.

 

In the “Post” boxes of these forums, have a drop-down box similar to emoticons, but instead of faces, have it filled with every button that is currently on a Verizon remote control. This way when you are trying to explain how to perform multi-step procedures, instead of using words, abbreviations and symbols, you can just insert the picture symbol of the button/buttons you want the reader to use.

 

Yes, I understand that not every button looks the same on every remote, but I thought that it would help reduce the words that the poster needs to use, while providing a clearer “picture” to the reader of what to do.

Status: Acknowledged
Wow! It's great when users think of novel ways to solve problems. Thanks so much for the idea. I will share this with the rest of the Community Forum team. Keep the suggestions coming.
prisaz

Make the Community Search button and dialog box larger.

Status: Acknowledged
by ‎02-26-2012 05:19 AM - edited ‎02-26-2012 05:45 AM

Make the Community Search button and dialog box larger. It has always been overwhelmed by the Google Search. Many people may be confused about looking for answers here, and or finding them on the web. Make it larger and more dominant. Perhaps even change it to.

 

Community

   Search

 

and make the red box larger. With all the discussion regarding people not searching, it could be better if this whole dialog was made larger, and shifted up and to the left a bit.

 

Search.JPG

Status: Acknowledged
Idea Statuses
Have an Idea?
If you have a new idea to share, please search before posting. Many times someone else has already posted your idea and you can just vote there instead!
Have an Idea?
If you have a new idea to share, please search before posting. Many times someone else has already posted your idea and you can just vote there instead!
Idea Statuses
 

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