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lacticacidtrip

Please either Implement Ideas or Update their Statuses

Status: Acknowledged
by ‎05-19-2013 03:40 AM - edited ‎05-19-2013 03:48 AM

The following are two examples of Ideas with improper or misleading Status labels. They were posted over 2 years ago and have neither been implemented nor updated. One was marked Accepted, the other as Already Exists. But if the first was Accepted 2 years ago, why hasn’t it been implemented yet? If the second one Already Exists, how come no one can tell me how to do it? Please either update the Idea Statuses, or actually implement them. Better to backtrack or downgrade than to leave misleading statuses posted. These are only 2 of many Ideas that have Status labels that are either incorrect or need to be updated.

 

Make the Info button work on scheduled to record programs. Status: Accepted

Pretty much what the title says. Currently to view the information page of a Scheduled Recording, you must highlight a program in the list, then press the OK button, then press the down arrow either once or twice to highlight the Program Information option, then press the OK button again. This process requires 3 or 4 button presses when one should suffice. It would be much easier, user-friendly and straightforward to just enable the Info button to work in the Scheduled Recordings list. If this idea was accepted over 2 years ago, when is it scheduled to be implemented?

 

Skip to Front of Buffer Status: Already Exists (Really, how?)

This idea is to have an option that allows the user to instantly skip to the beginning of the Live TV buffer on a DVR, instead of having to wait 60 seconds or more for an 8x rewind. This could be accomplished by pressing the REW button followed by the Skip Back button while watching Live TV. This idea was marked as already existing over two years ago. But it didn’t exist then, and it doesn’t exist now.

Status: Acknowledged
When an item has been "Accepted" it means that it is on the list to be implemented. Unfortunately, there are times when specific projects are put on hold. It is still accepted, but the implementation may end being much later than anticipated. We will take a look at the status designations. Thanks for your post.
walt178

Unable to comment on ideas

Status: Launched
by Silver Contributor III on ‎09-24-2013 10:08 AM - last edited on ‎09-28-2013 05:59 AM by Moderator

Several times over the last few days I have tried to comment on a New Idea and received the following message.

 

"Please correct the highlighted errors and try again.  Empty idea categories are not allowed."

 

Which seems strange because it is the original posts that require idea categories.  Repeated attmpts to post the reply result in another error message. 

Status: Launched
Unfortunately there some techinical difficulties that have been addressed. Thanks for your alert,
jackmcgann

How about....

Status: In Progress
by on ‎02-01-2012 05:16 PM

...some real responses to real suggestions, instead of roboposting Status changed to: Acknowledged 

 

all the time.

Status: In Progress
so instead of marking this acknowledged, would it be more approriate to say it's an item in progress?
joyce952

stop producing spot light magazine

Status: Acknowledged
by joyce952 on ‎01-01-2012 02:57 PM

I do not want to receive this spot light magazine again. I think that it is a waste of money and doesn't have much worth reading about.

Status: Acknowledged
walt178

Change the Forum front page

Status: Acknowledged
by Silver Contributor III on ‎09-16-2013 12:49 PM

Currently when someone comes to the Forum they see: 

 

Verizon Forums

Get the answers you need within the Verizon Forums. Interact with others to find answers, share answers & learn more about Verizon's products & services.

 

This puts the emphasis on Verizon rather than the users.  Perhaps that is why so many posts show up which need a Verizon response rather than user help.  Why not change it to something like the following.  (I'm sure some of the Verizon reps here can improve on my wording.)

 

 Verizon USERS Forum

The place where Users help Users.  Interact with other users to find answers, share answers & learn more about Verizon's products & services.

 

Changing the focus on the front page would enable users with problems get to where they need sooner.  And remove the frustration they experience when they post expecting help only to find out this isn't they place to get it.

 

 

Status: Acknowledged
That could be useful, I will take this to the group. Thanks so much!

I just received a notice from Verizon that they intend to send (and most likely sell for a profit) subscriber profiles to external marketers. The 'benefit' to the subscriber according to Verizon is that these marketers will send 'tailored' messages based on your profiles and geography.

 

Some people may enjoy getting loads of mail but I don't, and most people I know don't.

 

I think that a marketing ploy that benefits Verizon should be available on an 'opt in' basis and not an 'opt out' basis as is this program.

 

'Opting in' allows the informed user to selectively choose to receive this additional glut of ads or as Verizon describes it 'benefit'. The notice itself looks like spam.  All subscriber who fails to 'opt out' will be automatically enrolled.

 

''Opt in' programs are the tools of scrupulous marketing organizations.

Status: Acknowledged
armond_in_nj

Auto Notification Defaults

Status: Maybe Later
by ‎06-11-2013 06:21 AM - edited ‎06-11-2013 06:22 AM

These forums are a great resource and a wealth of suggestions, ideas, and solutions for many users.  However the response follow-up procedures may benefit from a little tweaking.

 

If my guess is  correct, the user must specifically establish profile preferences for response notifications and private messaging in the forums.   I further assume the default settings for new accounts are  all messaging and notifications set to "off" when the forum account is established. 

 

Since new users are unlikely to maintain a "watch" on  the  forums (at least initially), this means that new users with "hot" issues may be getting responses and suggestions, but remain unaware of them for a considerable period.  This creates frustration for both the user with the issue, and the responder with a possible solution for the issue.

 

I am therefore suggesting that user defaults on response notifications and perhaps private messaging be set to the "on" position as default.  It will also be necessary to supply some sort of disclaimer covering these settings when the user signs up for the forums.  I suspect that if these suggestions are implemented, the benefit to both users and responders will be significant

Status: Maybe Later
That is a really good idea. I will share this with those in a position to make changes to the forums.
CRobGauth

Remove Duplicates from Forum

Status: Acknowledged
by Silver Contributor III on ‎12-09-2012 03:07 PM

Would certainly be nice if when people posted in forum, that it automatically checked for duplicate subject matter (I have seen this on other forums),

Or at least have moderator delete the duplicates.

And maybe have a FAQ that tells people that duplicates will be deleted.

Status: Acknowledged

I can't make a post that includes personal and account information. I think We need a private support board that customers can access, and post private information that only Verizon and the customer can View. Sort of what they have on DSLReports.

Status: Already Exists
Hi Prisaz- this actually already exists. If a customer has a question/issue posted on the Forums that can't be solved by other users, we'll escalate it to our Private Support board. There, the agents can have direct conversations with the user and the user can provide their account details in a safe place that won't be shared with the everyone on the boards. Hope that helps!
prisaz

Allow Kudos for Blog comments.

Status: Under Review
by on ‎08-17-2013 11:28 AM

Allow Kudos for Blog comments. And or blog items.

Status: Under Review
Thanks so much. This will taken under advisement.
prisaz

opinionlab.com scripts

Status: New Idea
by on ‎11-06-2011 01:05 PM

Get rid of opinionlab.com scripts and Suggestions floater from your web pages. It destroys your performance and causes a big delay in your page loading.

Buckner

CAN VERIZON FIOS COME TO SAN ANTONIO TX?

Status: Acknowledged
by Buckner on ‎07-25-2013 04:04 AM

Here in San Antonio Tx, our main ISP is Time Warner Cable . I would love for FIOS to come to San Antonio, because of your fiber infastructure---- internet speeds would be vastly improved and Verizon would have a lot of customers leaving TWC switching to FIOS.  I compared pricing and Verizon beats TWC hands down when you compare D/U speeds ( Mb/s)

One question..... will the fact that Google has begun to lay fiber compete with you at Verizon in any way? 

Status: Acknowledged
Thanks for your interest in having FiOS accessible in your area. There are no current plans to bring FiOS to San Antonio.
Peeved

Show progress for "Status"

Status: Acknowledged
by Peeved on ‎11-21-2012 09:50 AM

I've been reading through several new ideas and I see that Verizon has a status indication for these new ideas.

 

My idea is to show more than "Acknowledged" next to the status indicator.  Add details of the progress to resolve people's ideas/issues.

 

I suspect that that the only progress for any of these hundreds of ideas that people input in hopes of Verizon actually changing something, is that an Employees clicks a box to show acknowledged.

Status: Acknowledged
prisaz

Make the Community Search button and dialog box larger.

Status: Acknowledged
by ‎02-26-2012 05:19 AM - edited ‎02-26-2012 05:45 AM

Make the Community Search button and dialog box larger. It has always been overwhelmed by the Google Search. Many people may be confused about looking for answers here, and or finding them on the web. Make it larger and more dominant. Perhaps even change it to.

 

Community

   Search

 

and make the red box larger. With all the discussion regarding people not searching, it could be better if this whole dialog was made larger, and shifted up and to the left a bit.

 

Search.JPG

Status: Acknowledged
iluvink

Verizon Web Site

Status: Under Review
by iluvink on ‎04-24-2011 04:08 PM - last edited on ‎04-26-2011 08:41 AM by Admin Emeritus

Without a doubt, the Verizon web site is one of the most difficult to navigate, especially the forums and blogs.  I left a reply to a positing, and now I have no way to find it.  I realize that the is so much information and features, but really, does it have to require an IT degree to just to browse, and get back to a place that you were before. I wish that I could be specific,  but just overall, the web is just too crowded and convoluted.  Don't get me wrong, I am not web ignorant, but the layout and navigation of a web site can go a long way to making it easier for any user to access.  Please just simplify it.

Status: Under Review
If you do have any specific feedback on ways we could improve, we would definitely like to hear it.
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