Customers With Disabilities
Enter New Idea
ahc11

Let good customers upgrade equipment --- for FREE

Status: Acknowledged
by ahc11 on ‎08-03-2012 09:23 PM - last edited on ‎08-04-2012 06:26 AM by Moderator

I've been a customer of fios for over 3 years. I've never been delinquent on a bill. I hardly call customer service for anything. I heard that there is a new fios router that is GigE and 802.11N, whereas my current router is 10/100 and 802.11G...

 

I called to speak with a csr and was told that she could not guarantee which router was sent from the garage and that it was the V3 that I wanted. She told me that if she could, she would... But instead to try the Verizon plus store near my house and that they would swap out my old 802.11G box for the new v3 --- and would do it for free. 

 

So I called the Verizon store near my place... They were nice and said that unfortunately they don't have these new v3 boxes yet and that I should try calling Verizon fios directly because they can help me. 

 

So I called. He person I spoke with told me I was mistaken and that I was given bad information. That they can only swap like equipment. 

 

Seems like each department is given different information...

 

Which brings me to my idea.

 

a) train all staff equally

 

B) allow your good customers... Those that have recommended your service to many many many people... Those that pay their bills. To upgrade to the latest equipment...

 

Why would you penalize EARLY ADOPTERS?

Why would you alienate the same people who help your NPS?

 

It doesn't make sense. You have a better chance of retaining me longer and having me remain a promoter much longer - which will lead to a higher ARPU.

 

But instead you risk losing a customer and converting me to a Detractor.

prisaz

HD Programming or Channel Vote Board

Status: Maybe Later
by ‎08-09-2010 09:32 AM - edited ‎09-24-2010 03:55 PM

Programming Vote Board like this board, but different.

 

No comments allowed.

 

Only Votes with a restriction to the posts message body size. Limiting the body to a brief description of the channel.

 

No duplicate channel requests. If you want a channel, vote for it.

 

This could weed out the many repeat posts on the Programming board, and help track who wants what.

 

Think this is a good idea? Vote for it.

Status: Maybe Later
I will commit to publishing a blog post that aggregrates this information... and we will evaluate building this web app in early 2011
nascar

Vote against an idea

Status: Acknowledged
by on ‎02-16-2012 12:16 PM

As it stands now we can only vote for an idea.  I'd like to be able to vote against the idea.  There may be an idea with 8 votes for but 20 might not like the idea so it should be a -12.

 

Please add this feature.

Status: Acknowledged
What an interesting idea! I'm not sure if it's feasible or not, but I can look into it.
topdog

Verizon Management

Status: Acknowledged
by on ‎12-10-2012 03:07 AM - last edited on ‎12-14-2012 06:52 PM by Moderator

Why not send all these forum postings to Verizon corporate bigwigs.  Perhaps if  they knew just how dissatisfied many of their customers are, thet would try to fix the problems. 

These forums only serve as a way to vent and nothing more.  It is not like customers can change providers, there are only a couple of them and one is worse than the other.  Perhaps, we should insist that the Public Service commission in our respective localities should more closely oversee and regulate these companies.  If there were 120 providers, the public could weed out the worst by not using their service.  As it is, if you want the service, your choice is limited.

It appears that if we want changes, we, the customers, are going to have to put out the effort to see that we get them.

Status: Acknowledged
joyce952

stop producing spot light magazine

Status: Acknowledged
by joyce952 on ‎01-01-2012 02:57 PM

I do not want to receive this spot light magazine again. I think that it is a waste of money and doesn't have much worth reading about.

Status: Acknowledged
jackmcgann

How about....

Status: In Progress
by on ‎02-01-2012 05:16 PM

...some real responses to real suggestions, instead of roboposting Status changed to: Acknowledged 

 

all the time.

Status: In Progress
so instead of marking this acknowledged, would it be more approriate to say it's an item in progress?
prisaz

Create New Ideas Policy?

Status: In Progress
by ‎08-31-2012 09:39 AM - edited ‎09-01-2012 07:10 AM

Create new Ideas Policy for ideas that are found to be duplicated.

 

Add the duplicate post as a vote in the appropriate original post when it is marked as a duplicate. Make this mandatory!

 

When a post is marked as a duplicate, automatically state in the duplicate that a vote was added in the original post. Included a link to original post.

 

State that the duplicate post has been flagged for removal in X days. Then after a fixed amount of time remove duplicates from the database automatically.

 

Too many duplicates in the Ideas Forum, with links to the original. So much clutter you can't find the originals.

Status: In Progress
Hi All- Thanks for the suggestions! We can (and will) implement the idea to get rid of the duplicate ideas- I agree that is clogs things up. The idea to add the votes from duplicate ideas to the original idea is a bit trickier. However, we're looking into it and I can keep you posted if we figure out a way to handle this. thanks, Heather
walt178

Allow up and down vote on new ideas

Status: Maybe Later
by Silver Contributor III on ‎08-22-2013 12:37 PM

The way New Ideas currently work, it is very easy for someone to agree.  Just click the thumbs up button.  But if a user thinks a suggestion is a bad idea the only way to express it is to write a contrary post.  And then hope the negative posts are taken into account. 

 

This one sided methodology tilts the scale towards user support, and does not necessarily reflect the true view of forum members.  In fact it could easily imply support when the majority of users do not agree with the suggestion.   Allowing both sides the same ease of expressing their support or disagreement would be more fair.

Status: Maybe Later
Thanks for that Idea. I knkow waht you mean. We will inquire about this one.
iluvink

Verizon Web Site

Status: Under Review
by iluvink on ‎04-24-2011 04:08 PM - last edited on ‎04-26-2011 08:41 AM by Admin Emeritus

Without a doubt, the Verizon web site is one of the most difficult to navigate, especially the forums and blogs.  I left a reply to a positing, and now I have no way to find it.  I realize that the is so much information and features, but really, does it have to require an IT degree to just to browse, and get back to a place that you were before. I wish that I could be specific,  but just overall, the web is just too crowded and convoluted.  Don't get me wrong, I am not web ignorant, but the layout and navigation of a web site can go a long way to making it easier for any user to access.  Please just simplify it.

Status: Under Review
If you do have any specific feedback on ways we could improve, we would definitely like to hear it.
Raedy2Go

Net Neutrality

Status: Acknowledged
by Raedy2Go on ‎09-09-2013 08:06 PM

Verizon, please be aware that I will be dropping you should you continue to pursue your lawsuit against Net nuetrality.

Status: Acknowledged
jayw2001

"Record EPISODE with Options"

Status: Acknowledged
by jayw2001 on ‎02-17-2013 12:10 PM

When selecting a single TV show to record from the Guide, why not have "Record Episode with Options" as a choice? If you want to record a "Series", you can choose "Record Series with Options" but you can't do the same for a single episode of a show.

 

During the baseball season, virtually every game runs over the 3 hours alloted to the game, which means the DVR either misses recording the end of the game or the viewer must individually extend the recording. This is currently done by exiting the guide, selecting " DVR", selecting "Scheduled Recordings", selecting the programmed ballgame from the list, selecting "Modify Start and End Time", extending the end time by 60 minutes, selecting "Save" and going through that process EVERY TIME a ballgame is programmed to be recorded. If "Record Episode with Options" was a choice, that recording can be easily extended in two easy steps.

 

C'mon Verizon, this one is a easy one to add. Pleeeeeease.

Status: Acknowledged
Thanks for that idea! I see what you are talking about. I will pass on the FiOS TV Team. Keep the ideas coming.

Create a new tab on the home page for Launched Ideas. Remove them from the Top Ideas. Many ideas with a very large number of votes have been launched, and they only clog up the Top Ideas Tab, or catagory. These items need to be placed in a tab of their own, to highlight the achievents regarding items that have been launched based on user votes. Placing them in a seperate tab on the home page would remove them from the Top Requested Ideas that have not been acted upon, and allow the user to see the Top Requested Ideas other users have voted on, but have not been implemented.

Status: Acknowledged
prisaz

opinionlab.com scripts

Status: New Idea
by on ‎11-06-2011 01:05 PM

Get rid of opinionlab.com scripts and Suggestions floater from your web pages. It destroys your performance and causes a big delay in your page loading.

prisaz

Send user a private message from their post.

Status: Under Review
by ‎08-12-2010 07:55 AM - edited ‎08-12-2010 07:57 AM

Going to a users profile and the selecting it there is a hassle. Coudn't that not be part of the posting users stats under ther user name?

Status: Under Review
UnnDunn

"Charlie Chat" for FiOS

Status: Acknowledged
by on ‎11-01-2011 08:36 AM

So Dish Network produces a monthly program called "Charlie Chat" wherein their CEO, Charlie Ergen, takes live phone questions from Dish Network customers and answers them (within the bounds permitted by their PR strategy, of course.) They also produce a "Technical Chat" where their technical VP takes questions about topics like installation, how they allocate satellite resources, relatively geeky lower-level stuff (again, within the bounds of their PR strategy.)

 

Both shows are fantastic PR tools because, while there are obvious limits on what they can say, they are pretty good about dropping enough nuggets of information to make both programs seem quite valuable.

 

Right now, there is a general tone of frustration permeating most forums where FiOS TV is discussed. Complaints range from the lengthy wait for IMG updates, to the perceived lack of additions to FiOS TV's HD lineup, to the color scheme IMG 1.9. But underpinning the frustration is a perceived lack of communication from Verizon about these issues. Joe Ambault is perceived as an unreliable mouthpiece, the blog and YouTube channels are thought of as channels for condensed PR releases, and so on.

 

I believe people are frustrated because they see that the FiOS technology and infrastructure plant is so clearly superior to Cable, but the FiOS TV service is handled like it's a cable company TV service, not as if it were something fundamentally superior. FiOS is clearly one of, if not the best residential communication networks in the country, but yet it feels like FiOS TV could just as easily be run over normal cable lines without any real loss of functionality or quality.

 

I think a Verizon-produced show in the "Charlie Chat" format would do wonders to help change this perception, especially in the eyes of FiOS' most ardent fans. It doesn't necessarily have to be on FiOS TV itself; it could be a show on YouTube or something. But I think the live element of the "Charlie Chat" format is key, and something like that would only really be well received if it were on FiOS, on channel 131 or on FiOS1. With FiOS1, Verizon's already got the production resources for something like this.

 

It doesn't have to feature Lowell McAdam or Ivan Seidenberg (in fact, it probably shouldn't--those guys are probably too far removed from the day to day operation of FiOS to have any input that consumers would care about) but it should feature someone high-up in the FiOS organizational hierarchy. And it can't just be another outlet for PR or inaccurate, unreliable information. It has to deal in providing specific answers, even if those answers are "I don't know" or "We can't answer yet." Of course, it still does have to drop some good information, otherwise it'll just seem like a cheap PR vehicle.

 

I'm hoping this idea receives real consideration, especially in light of the frustrations people are expressing on the forums.

Status: Acknowledged
there have been a lot of comments here about how Verizon might better communicate with customers. we appreciate that feedback. This particular idea is interesting and highlights the different approaches different companies use; we all can learn from the successes of others, and Charlie is certainly successful.
Idea Statuses
Have an Idea?
If you have a new idea to share, please search before posting. Many times someone else has already posted your idea and you can just vote there instead!
Have an Idea?
If you have a new idea to share, please search before posting. Many times someone else has already posted your idea and you can just vote there instead!
Idea Statuses
 

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