This is a suggestion about this webpage.

Maybe everyone but me knew this already, but I just discovered that when I go to the Ideas page, I'm automatically in the "Hot Ideas" section.  I think that it's nice to be able to start on that page as an option, but I don't think that it should be the default.  How are people going to see all the "New Ideas" if they aren't taken to that section first?

I read a lot of complaints (mine included) and got to wondering if anything has ever come from them?   Have 25% of the ideas been implemented?   15%, 10%, 5%, 1%.....0%.

I'd say that if the numbers are down in the 0 to 1% range then is this really anything more than a place to vent your frustrations with the service (or lack thereof) that you're receiving?   Hey, I'll be the first to admit that venting feels good.  But, results are what truly speaks volumes.

Perhaps Blog about where Verizon has been and where they are going. Perhaps in the Community Beat? Maybe this is not an idea that belongs here, or a good idea at all. You tell me. I know where Verizon is going cannot always be told to competitors.

Provide information and highlight some of the achievements from the top down. Recognition for the top leaders down to the techs in the trucks. The industry as a whole as I believe does have a place here. Highlight what Verizon has done to bring it to the customer in the best way they can. It is not all that bad. There are reasons some things can or cannot be done. Some financial, some technical. Troubles will be found and there will be bumps in the road where at times where not everyone is happy.

It has been quite an under taking to launch a product like FiOS. We hear many complaints, but fewer stories about the tech that goes the extra mile. Or the Customer Support Representative that has made things right.

Even if the community is for customers helping other customers, perhaps a blog or two about information like I posted here. Yes I did some digging. But found interesting stuff. Or what I thought was interesting.

http://forums.verizon.com/t5/Off-Topic-Board/September-2012-FTTH-Conference-Verizon-Speaks-Plus-very...

Here’s an idea inspired by the pictures of the individual remote control buttons featured in the FiOS TV User Guide.

In the “Post” boxes of these forums, have a drop-down box similar to emoticons, but instead of faces, have it filled with every button that is currently on a Verizon remote control. This way when you are trying to explain how to perform multi-step procedures, instead of using words, abbreviations and symbols, you can just insert the picture symbol of the button/buttons you want the reader to use.

Yes, I understand that not every button looks the same on every remote, but I thought that it would help reduce the words that the poster needs to use, while providing a clearer “picture” to the reader of what to do.

When you mark an Idea as "In progress", provide a clear ETA when you expect it to be implemented. Make sure the ETA is tracked and provide comments when there are delays and a new ETA. This is project management 101 and should not be too hard to do. It shows that you actually value your customers inputs and are doing something about it that they can monitor.

Need a delete message option, it the message is still available for editing, we should also be able to delete it. Unless perhaps it has been replied to, or for other reasons Verizon would have against this option. There have been a limited number of times I have decided I did not want to post that, or it is something I wanted to post later perhaps, the user must edit it, and leave it blank, or full it with something unrelated or misc. trash.

Verizon is taking upon itself to promnote its political agenda by 'paraphrasing' AP headlines like this:

AP title:  Analysis: Obama could risk going over 'cliff'

Verizon 'paraphrased' title: Obama will go over the fiscal cliff and blame Republicans

Lots of other very biased titles, clearly advocating Fox Party, I mean  Tea Party, oh whatever ....

Verizon is trying to influence political thinking with content that would violate the terms of service for this forum.

How about you focus on providing better service instead????  Lord knows it needs improvement.