Verizon needs to add more software to the Mac a lot of Macs are being bought now Verizon should make a special gaming platform just for Macs Verizon should try making apps for the new Mac app store I see a lot of new modern video games in their also a app should be made in the Mac app store to support flex view on the Mac just like Verizon did with the iphone through itunes app store also Macs can support video games better then PC's Macs can handle more advanced graphics and hardly ever lag like PC's plus most Macs can support HD or even 3D games.
on 05-16-201203:57 AM - last edited on 06-26-201203:41 PM by ElizabethS
Since there seems to be a good number of customers who are having trouble getting their problems resolved, why not have all complaints that were unresolved after three attempts by the customer referred to a higher authority. Many times representatives do not have the power to solve some problems. Therefore, refer the problem to someone who can make the customer happy.
Looking at the number of similar complaints posted on this forum, I must conclude that Verizon has a real problem with customer relations. I just can not believe that most customers just enjoy complaining.
Whenever I have had a problem that could not be solved by the representatives on the phone, I have taken the time to contact someone in authority and I have always been treated very well. Those in power want to please the customers because without them they realize the company could not survive.
So, have a department whose sole purpose is finding a solution to the problems that have escalated to them.
byarmond_in_nj06-11-201306:21 AM - edited 06-11-201306:22 AM
These forums are a great resource and a wealth of suggestions, ideas, and solutions for many users. However the response follow-up procedures may benefit from a little tweaking.
If my guess is correct, the user must specifically establish profile preferences for response notifications and private messaging in the forums. I further assume the default settings for new accounts are all messaging and notifications set to "off" when the forum account is established.
Since new users are unlikely to maintain a "watch" on the forums (at least initially), this means that new users with "hot" issues may be getting responses and suggestions, but remain unaware of them for a considerable period. This creates frustration for both the user with the issue, and the responder with a possible solution for the issue.
I am therefore suggesting that user defaults on response notifications and perhaps private messaging be set to the "on" position as default. It will also be necessary to supply some sort of disclaimer covering these settings when the user signs up for the forums. I suspect that if these suggestions are implemented, the benefit to both users and responders will be significant
Spell check should be modified so that when the original message is quoted it does not get checked along with the response. Or at least provide an option to not check it.
Frequently when quoting messages I see spelling errors. But I do not believe it is appropriate to edit someone else's post. Thus I do not need to see their errors, and consequently have to cycle through them to get to my own.
Since I am in the elite group of people who use spell check, I hope this request gets approved. Although it is possible that those I think use spell check are just better spellers than I am.
399 acknowledged. What does Acknowledged mean? Perhaps a link to Idea Statuses defined. Most are self explanatory, but does acknowledged mean yes we here you, but don't have an answer. Perhaps Change Acknowledged to something else.
Maybe everyone but me knew this already, but I just discovered that when I go to the Ideas page, I'm automatically in the "Hot Ideas" section. I think that it's nice to be able to start on that page as an option, but I don't think that it should be the default. How are people going to see all the "New Ideas" if they aren't taken to that section first?
Currently when someone comes to the Forum they see:
Get the answers you need within the Verizon Forums. Interact with others to find answers, share answers & learn more about Verizon's products & services.
This puts the emphasis on Verizon rather than the users. Perhaps that is why so many posts show up which need a Verizon response rather than user help. Why not change it to something like the following. (I'm sure some of the Verizon reps here can improve on my wording.)
Verizon USERS Forum
The place where Users help Users. Interact with other users to find answers, share answers & learn more about Verizon's products & services.
Changing the focus on the front page would enable users with problems get to where they need sooner. And remove the frustration they experience when they post expecting help only to find out this isn't they place to get it.
I don't know why you guys haven't thought of this, but some Verizon subscribers want to view their email! A good way to improve service would be to make that possible.
As matters currently stand, after signing in for my main account, I'm taken to some page that informs me Verizon is "gathering my data," or some-such euphemism for "not really working. " I then find myself at an unformatted page with an ad for FIOS at the bottom.
When I click on any of the options hoping to reach my email, they take me to the FIOS ad at the bottom of the page.
I've seen the ad. More times that I'd care to remember.
If I go back up to the top of the page, any given link takes me to the bottom of the page and the FIOS ad.
I realize FIOS is supposed to be faster, but I don't see much of an advantage in getting to the bottom of the page any faster than I do now.
Can you figure out a way for me to break into my email?
By the way, your spell checker doesn't recognize "FIOS."
When you mark an Idea as "In progress", provide a clear ETA when you expect it to be implemented. Make sure the ETA is tracked and provide comments when there are delays and a new ETA. This is project management 101 and should not be too hard to do. It shows that you actually value your customers inputs and are doing something about it that they can monitor.
Need a delete message option, it the message is still available for editing, we should also be able to delete it. Unless perhaps it has been replied to, or for other reasons Verizon would have against this option. There have been a limited number of times I have decided I did not want to post that, or it is something I wanted to post later perhaps, the user must edit it, and leave it blank, or full it with something unrelated or misc. trash.