Maybe everyone but me knew this already, but I just discovered that when I go to the Ideas page, I'm automatically in the "Hot Ideas" section. I think that it's nice to be able to start on that page as an option, but I don't think that it should be the default. How are people going to see all the "New Ideas" if they aren't taken to that section first?
on 01-11-201209:32 AM - last edited on 01-11-201204:11 PM by ElizabethS
I read a lot of complaints (mine included) and got to wondering if anything has ever come from them? Have 25% of the ideas been implemented? 15%, 10%, 5%, 1%.....0%.
I'd say that if the numbers are down in the 0 to 1% range then is this really anything more than a place to vent your frustrations with the service (or lack thereof) that you're receiving? Hey, I'll be the first to admit that venting feels good. But, results are what truly speaks volumes.
I would like to have the option to disable the pop-ups on the forum web pages. This is mostly and especially true for the page headers. See the attached screen grab for an example.
I'm already a customer. Let me click on a click if I want to get more information from it. Those pop-ups are a constant annoyance when participating in the forums.
I could also stand to do without the twitter feed. I don't twitter. I don't ever read the twitter feed, and it causes the already pretty bloated forum pages to take longer to load, even with a fast optimized FiOS connection.
I find the Forums and Blogs informative. User options to disable features like the rollover pop-ups and twitter feed would make participating in the forums a more enjoyable experience for me. If other disagree, 'tis why I suggest a user option.
byprisaz10-18-201206:08 AM - edited 10-18-201206:26 AM
Perhaps Blog about where Verizon has been and where they are going. Perhaps in the Community Beat? Maybe this is not an idea that belongs here, or a good idea at all. You tell me. I know where Verizon is going cannot always be told to competitors.
Provide information and highlight some of the achievements from the top down. Recognition for the top leaders down to the techs in the trucks. The industry as a whole as I believe does have a place here. Highlight what Verizon has done to bring it to the customer in the best way they can. It is not all that bad. There are reasons some things can or cannot be done. Some financial, some technical. Troubles will be found and there will be bumps in the road where at times where not everyone is happy.
It has been quite an under taking to launch a product like FiOS. We hear many complaints, but fewer stories about the tech that goes the extra mile. Or the Customer Support Representative that has made things right.
Even if the community is for customers helping other customers, perhaps a blog or two about information like I posted here. Yes I did some digging. But found interesting stuff. Or what I thought was interesting.
Here’s an idea inspired by the pictures of the individual remote control buttons featured in the FiOS TV User Guide.
In the “Post” boxes of these forums, have a drop-down box similar to emoticons, but instead of faces, have it filled with every button that is currently on a Verizon remote control. This way when you are trying to explain how to perform multi-step procedures, instead of using words, abbreviations and symbols, you can just insert the picture symbol of the button/buttons you want the reader to use.
Yes, I understand that not every button looks the same on every remote, but I thought that it would help reduce the words that the poster needs to use, while providing a clearer “picture” to the reader of what to do.
When you mark an Idea as "In progress", provide a clear ETA when you expect it to be implemented. Make sure the ETA is tracked and provide comments when there are delays and a new ETA. This is project management 101 and should not be too hard to do. It shows that you actually value your customers inputs and are doing something about it that they can monitor.
Need a delete message option, it the message is still available for editing, we should also be able to delete it. Unless perhaps it has been replied to, or for other reasons Verizon would have against this option. There have been a limited number of times I have decided I did not want to post that, or it is something I wanted to post later perhaps, the user must edit it, and leave it blank, or full it with something unrelated or misc. trash.
I don't know why you guys haven't thought of this, but some Verizon subscribers want to view their email! A good way to improve service would be to make that possible.
As matters currently stand, after signing in for my main account, I'm taken to some page that informs me Verizon is "gathering my data," or some-such euphemism for "not really working. " I then find myself at an unformatted page with an ad for FIOS at the bottom.
When I click on any of the options hoping to reach my email, they take me to the FIOS ad at the bottom of the page.
I've seen the ad. More times that I'd care to remember.
If I go back up to the top of the page, any given link takes me to the bottom of the page and the FIOS ad.
I realize FIOS is supposed to be faster, but I don't see much of an advantage in getting to the bottom of the page any faster than I do now.
Can you figure out a way for me to break into my email?
By the way, your spell checker doesn't recognize "FIOS."
byarmond_in_nj06-11-201306:21 AM - edited 06-11-201306:22 AM
These forums are a great resource and a wealth of suggestions, ideas, and solutions for many users. However the response follow-up procedures may benefit from a little tweaking.
If my guess is correct, the user must specifically establish profile preferences for response notifications and private messaging in the forums. I further assume the default settings for new accounts are all messaging and notifications set to "off" when the forum account is established.
Since new users are unlikely to maintain a "watch" on the forums (at least initially), this means that new users with "hot" issues may be getting responses and suggestions, but remain unaware of them for a considerable period. This creates frustration for both the user with the issue, and the responder with a possible solution for the issue.
I am therefore suggesting that user defaults on response notifications and perhaps private messaging be set to the "on" position as default. It will also be necessary to supply some sort of disclaimer covering these settings when the user signs up for the forums. I suspect that if these suggestions are implemented, the benefit to both users and responders will be significant
when I'm signed into my acount I stll have to sign-in for forums.Is this a glitch or an on-going problem? Can it be fixed so customers can go to forums from their account page without signing in again.
on 10-26-201112:07 PM - last edited on 10-28-201108:25 PM by ElizabethS
I know there have been people that have suggested wireless keyboards and mice. It would be nice to have the optional slide out type remote keyboard that the other DVR supplier has. Gyro type positioning pointer for the mouse. Then access to the community.
Or a nice App that would work well with the Iphone and provide complete web access to the Community. I believe it would be cool to have a widget and STB access. But without a keyboard it would be rough.
Is this the most annoying, stupidest, grating and insulting commercial on TV today? What is Verizon thinking!!?? I immediatelly go looking for the remote to turn the channel. If I was an advertiser, I would not let them play this in front of my own commercial. This commercial makes me HATE verizon for treating me as if I was stupid, and makes me think about changing carrier next time my contract is up. At least the TMobile girl is attractive and un-annoying.