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Enter New Idea
Rusty101

Invest in the Caribbean

Status: Not Likely
by Rusty101 on ‎03-07-2011 04:45 PM

 It would be really create to have a Verizon network here in the Caribbean. My current internet provider is extremely unstable and does not provide the promised speed, while I am using it. If you can set up a network over here I would be extremely happy and I am sure that thousands of other Caribbean who are stuck using this extremely slow network would agree as well

Status: Not Likely
We used to do business in your realm, but exited the region a few years ago... don't see us coming back (but never say never). Sorry.
prisaz

Stop Bloging 4G LTE on the Residential Community!Keep Supporting fiber.

Status: Acknowledged
by on ‎01-13-2012 07:47 PM - last edited on ‎01-13-2012 08:12 PM by Moderator

Stop Bloging 4G LTE on the residential web site!

 

Moderators would be pointing users to the Wireless Community site, if they posted this.

 

Unless it is the New FiOS to the home. Then announce it.

 

NO THANKS. I WANT TO KEEP MY FIBER! Keep supporting Fiber.

 

 

Status: Acknowledged
Thanks for your suggestion, Prisaz- I've passed it along to the blog writers.

I know you are corporate conglomerate like the rest of the tv providers. More and more tv is going to on demand and on the internet. I'm sure most cordcutters wouldn't mind paying $20-30 more a month if those certain channels you do have were available web only. I'm not talking about your live TV streams but your on demand stuff. 

 

TV is changing and people are watching shows in a non traditional manor. 

 

Positives for you

 

  • 100% profitable 
  • Fewer service calls (most users doing this are tech savy)
  • Additional profits from allowing subscriptions to premium channels
  • No equipment in the customer's home 
  • Additional customers asking for the service (no one else is doing it)

 

Negatives

 

  • none

 

Status: Acknowledged
djnzlab1

NEW THREATS TO SERVER SECURITY

Status: Acknowledged
by djnzlab1 on ‎12-28-2011 02:16 PM

Dear Verizon,

  I was reading a recent article in a Popular Mechanics Magazine, concerning,

hardware manufacturing processes for flashdrives in Asia has some serious threats

being installed in their hardware at the plant when the item is made.

Numerous IT savvy people use flash drives to back-up email, important documents,

and even file cleaners to remove activity on their work systems so they can surf

without leaving a trail on the work PC.

  This article describes a process where encrypted spyware exist on the

new flashdrive, that may no be detected by many anti-virus/spyware defensive

systems at the work station.

 The way windows software will rapidly install a new flash drive without

allowing the defensive system to scan for danger. This occurs inside the

mainframes . Most firewalls look for instrsuions outside the server, not from

attacks inside there server, even if the purpose is to steal emails and

passwords, this may allow the installed hardware to export copies of your emails

to a third party.

  This has allows them access to important bid information of major corporations

that are selling or buying companies .

In a High bid world this allows the hacker to provide this information to

their employers giving them a unfair advantage in the world market.

Maybe in the near future all installed new hardware should be sandboxed by

the current antivirus on the mainframe before allowing windows to decompress

the software provided by the manufacturer of the flash drive (hacker software) this may allow the

antivirus to now see the spyware cookie inside the hardware install as it decompresses.

This information should be forwarded to the government and  antivirus companies and

possibly black list the company trying hack the world internet.

  Just a thought, be sure to scan that new usb drive, or flashcard, never install a new

flashdrive at work without secure wiping the  drive and checking for mallware and other nasties

don't assume its clean cause its new, there are numerous nations and hackers trying to

spy into organization and corporate structures.

Imagine how many new flash drives are shoved into mainframes without any worry about

infecting the entire system.

  Doug

Status: Acknowledged
CRobGauth

Updates to Idea Exchange

Status: Acknowledged
by Silver Contributor III on ‎11-20-2011 07:58 PM

I have a couple of requests for Idea Exchange

1) Would be nice to not have to log in to site every time I restart browser. Even if I click stay logged in for 2 weeks, I still have to click sign in button every time I come back (after having closed browser). Understand people may be concerned about security as login uses account login. But on private PC, should not be a problem.

2) Clicking Back to Idea Exchange should take you back to where you were vs to 1st entry of Hot Ideas. Click on New Ideas, then go a couple of pages in, then click on an idea to read comments. If you hit Back to Idea Exchange, you go back to 1st entry under Hot Ideas. Then you have to navigate down to get back to where you were.

Status: Acknowledged
nbannon123

facebook page

Status: Acknowledged
by nbannon123 on ‎02-25-2011 05:19 PM

how about one facebook page for verizon, not an individual one for fios, wireless, business, etc

Status: Acknowledged
custom

Why IMG 1.9? Why not On-screen Guide?

Status: Already Exists
by custom on ‎01-12-2012 08:34 AM

Especially with the recent changes, info for the on-screen guide should be prominent.  I'm technical, and I wouldn't look to "IMG 1.9" for help with the on-screen guide.

 

Further, right now, the link for the on-screen guide should be featured, not buried in the Residential Products and Services list.

 

Thanks.

 

Status: Already Exists

Add a Verizon Media Manager Board to the community. Since Flex View, and much of the Media features are being managed by the software, it seems only fitting to add a board for it. This would bring up more discussions, and perhaps promote its use. I know I have tried it, used it and ran into one issue or another. I believe there should be a place to highlight the product and support it. It is a PC software product and has postings buried here or there on the FiOS TV Technical Assistance board or elsewhere.

Status: Acknowledged
IlliniJim

How about fixing the "Rich Text"?

Status: Acknowledged
by IlliniJim on ‎01-17-2013 03:42 PM - last edited on ‎01-19-2013 05:33 PM by Moderator

As you can see, the "Rich Text" is working. (for now)

 

Sadly, this is occuring only about a third of the time.

 

When we take the time to type out our ideas using sentences and paragraphs, we'd like to see it posted that way.

 

Most of the time when I click on "Rich Text" , the page that I'm on, simply reopens and still, the "Rich Text" doesn't work.

 

To get it to work this time, I had to start a new thread.

 

Thank you

 

 

Status: Acknowledged
Apologies for the intermittent "Rich Text" feature. We will look into this.

The whole purpose of feedback is to learn from your mistakes as well as acknowledge when you're on the right track. When you post on your site that you've received accolades for being the best in customer service that should mean something. It should also be an honest tally of EVERYONE you contacted for feedback.

 

However today I received an automated request for feedback regarding a 3 hour service call from yesterday. The system said they would be asking me three questions. I didn't record the call, so I'm paraphrasing here...

 

The first question is did our service rep solve the issue to your satisfaction. dial "1 for yes" and "2 for no" I dialed "2 for no".  I dialed "2 for no".

 

The second question asked me to rank my service on a scale from 1 to 10 with 10 being the highest and 1 being the lowest and to be sure to hit the # symbol afterword (once again paraphrasing...I forget how they actually put it). I dialed 1 for the lowest and typed # and the call hung up on me so I never got a 3rd question.

 

If you don't allow negative feedback, then your system of determining customer satisfaction is invalid and any mention of positive survey results should be taken off your site.

 

P.S. I'll qualify my answers in the comments since I don't want to waste people's time with the point I'm trying to make. You can call the hang up a glitch, but then I should have recieved a call back which I have not.

Status: Acknowledged

Information when quoting. Add date and time of post or message being quoted.

 

Like for example

2/12/11 16:22 prisaz wrote:

 

Add this to all quotes please. This way when quoting someone, every one knows when it was said. Good idea?

Status: Acknowledged
Adding it to the list of ideas over at Lithium to see if we can get it implemented in the software. It's not a feature right now that I'm aware of.
mosweet

Un-related advertising

Status: Acknowledged
by mosweet on ‎03-06-2013 02:19 PM

In paying my monthly bill, I was confronted with an announcemen that I had"won" a valuable prize. After some 100 mouse-clicks, I was led down a rabbit-hole of numerous ads and subscriptions, with successive reminders that just one more click and I'd get my reward. This feels a lot like bait and switch, although I'm sure that Verizon, a reputable and multi-billion $$ corporation would not intentionally waste their subscribers' time with such tactics. If these are necessary, please post an early notice that not all subscribers who are announced as "winners"  will actually win. Or, preferably, please review these ads with your customer Ombudsman.

Status: Acknowledged
Thank you for posting your idea. Your suggestion will be passed to the appropriate team.
prisaz

Lock the thread once voting starts?

Status: Not Likely
by on ‎09-28-2010 04:40 PM

To many comments. Vote and we get it or don't. I think once a request is made, and voting starts the thread should be locked. I do not know if this is possible while still allowing votes???? Current method of Ideas board ends up just like another thread on another board. Many many comments, and off topic posts. Impossible to moderate, and an over whelming amount of work to maintain.

 

Perhaps our Lithium folks could tell us. I think this is what is required if the channel voting board is ever created. Administrators' and moderators' comments only based on status.

Status: Not Likely
We will keep the discussion open on the main Idea Exchange. We've actually seen some good discussion, and there are often valuable follow-up ideas posted as comments.
gzarwell

ID when looged in!

Status: Clarification Needed
by gzarwell on ‎01-07-2013 08:11 AM

It seems that I continually receiveFIOS advertising after moe than 4 years being a pioneer in the Bowie, MD market. Not: I get system notices when their a battry reload, or sometimes I get messages with downtime, and other times I get messages selling me on a price at half what I'm paying, but never offers me a reduction in my rate. There is no reson to sell me on your system, especially when it is annoucnement to raise my rates. However, ir your system can ID a probelm reaching my router box with emergency notices, and can tell me when my battery should fail, plus reminders to replace batteries and settings remotely; perhaps, just perhaps, you can tell your techies to make sure I don't get messages for new subscribers, or sales pitches with competing pricing for new subcribers with half pricing for two years than what I am paying after more then four years. Your system should either tell me something to reduce my cost of your service or send rewards for being a loyal customer who waited 6+ years for you to opticize our complex with fiber optics. I like the system very well after the kid sold me on the 1430.1580, and 1640 capability and even introduced it's concept in Moscow (Soviet Union) in 1990 when speaker as CEO of SofTool USSR "90, a software application Conference, no in it's 24th year this next October. I was aslo one of the first to have a Motorola - Bendx brick before you even had cell service. Yet, Bob Williams told me before your Bell Atlantic became Verizon, I would receive a commission on your securing a DoD contract after I demoed it in 1984 in the Pentagon. So, it is important that you research your capability to select messages for newbies and subscribers unles you are offering something I don't have with your costly service pack.

CASH is exceptable or perhaps a chair on the board.

Gene

Oh! While flying from NY to IN in 1984 with General Thompson, commander of the Army Materiel Command, in an Army aircraft; I phoned my wife with my "Brick" and not to be outdone, General Thompson asked me if he call call his wife - Yes - then he asked how much it would cost. I told him I had no idea, but when the multiple bills came from every tower we over-flew, I told him to pay the ones he thought were located on our route. Note: When Sprint bought Nextel; they offered dual-channel phones for International, and I spected-out that phone buildt by Nokia. I also, after introduction to their service experienced their miscalculation of the International market after Soviet breakup. I received a bill for my international use of $8,000 with 20 cent per minute program. THey failed to ID CIS break up on their contract. but negelected to pass-through that Billion resolve after I agreed not to take them to court.

Status: Clarification Needed
Thank you for your post. Could you be more specific? Is your idea that you not receive advertising for services you already have?
prisaz

Side Bar for Ideas and Statuses for Idea Categories

Status: Acknowledged
by ‎11-09-2012 05:24 PM - edited ‎11-09-2012 05:57 PM

When displaying an Idea Category, have the Idea Statuses box display the statuses as Idea Category Statuses. Or have it display the Idea Status results for the Idea Category you are viewing.

 

This way a user can look at the status for ideas in a given category.

 

 

 

Other items are duplicated on the right side bar. Waist of space and not filtered correctly for the Idea category being displayed. Perhaps one box was intended to be the count for the currently displayed category, and the other was for all categories. Or just to see it multiple times as you scroll the page?

 

Idea Categories

 

Idea Statuses

 

 

Example

 

Ideas.JPG

 

 

Status: Acknowledged
Idea Statuses
Have an Idea?
If you have a new idea to share, please search before posting. Many times someone else has already posted your idea and you can just vote there instead!
Have an Idea?
If you have a new idea to share, please search before posting. Many times someone else has already posted your idea and you can just vote there instead!
Idea Statuses
 

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