The following are two examples of Ideas with improper or misleading Status labels. They were posted over 2 years ago and have neither been implemented nor updated. One was marked Accepted, the other as Already Exists. But if the first was Accepted 2 years ago, why hasn’t it been implemented yet? If the second one Already Exists, how come no one can tell me how to do it? Please either update the Idea Statuses, or actually implement them. Better to backtrack or downgrade than to leave misleading statuses posted. These are only 2 of many Ideas that have Status labels that are either incorrect or need to be updated.
Pretty much what the title says. Currently to view the information page of a Scheduled Recording, you must highlight a program in the list, then press the OK button, then press the down arrow either once or twice to highlight the Program Information option, then press the OK button again. This process requires 3 or 4 button presses when one should suffice. It would be much easier, user-friendly and straightforward to just enable the Info button to work in the Scheduled Recordings list. If this idea was accepted over 2 years ago, when is it scheduled to be implemented?
This idea is to have an option that allows the user to instantly skip to the beginning of the Live TV buffer on a DVR, instead of having to wait 60 seconds or more for an 8x rewind. This could be accomplished by pressing the REW button followed by the Skip Back button while watching Live TV. This idea was marked as already existing over two years ago. But it didn’t exist then, and it doesn’t exist now.
Why not eliminate the separate forum password? If a user is logged into Verizon.com they should be able to access the forum without the need for a second login. The dual login wouldn't be less of a nuisance if you actually stayed logged in for two weeks. But that hasn't occurred for me since I've been a Verizon customer. And making it esier to access might even increase the usage.
How about a social forum where Verizon users can share their interests? Add topics like a 'town hall', 'coffeeshop' (where people can share about what;s going on in their lives), Music, Sports, Science/Technology, pets, TV shows, pictures, favorite books/novels, and a forum for those of us in recovery? It would be cool to connect with other Verizon subscribers!
In paying my monthly bill, I was confronted with an announcemen that I had"won" a valuable prize. After some 100 mouse-clicks, I was led down a rabbit-hole of numerous ads and subscriptions, with successive reminders that just one more click and I'd get my reward. This feels a lot like bait and switch, although I'm sure that Verizon, a reputable and multi-billion $$ corporation would not intentionally waste their subscribers' time with such tactics. If these are necessary, please post an early notice that not all subscribers who are announced as "winners" will actually win. Or, preferably, please review these ads with your customer Ombudsman.
Here’s an idea inspired by the pictures of the individual remote control buttons featured in the FiOS TV User Guide.
In the “Post” boxes of these forums, have a drop-down box similar to emoticons, but instead of faces, have it filled with every button that is currently on a Verizon remote control. This way when you are trying to explain how to perform multi-step procedures, instead of using words, abbreviations and symbols, you can just insert the picture symbol of the button/buttons you want the reader to use.
Yes, I understand that not every button looks the same on every remote, but I thought that it would help reduce the words that the poster needs to use, while providing a clearer “picture” to the reader of what to do.
When selecting a single TV show to record from the Guide, why not have "Record Episode with Options" as a choice? If you want to record a "Series", you can choose "Record Series with Options" but you can't do the same for a single episode of a show.
During the baseball season, virtually every game runs over the 3 hours alloted to the game, which means the DVR either misses recording the end of the game or the viewer must individually extend the recording. This is currently done by exiting the guide, selecting " DVR", selecting "Scheduled Recordings", selecting the programmed ballgame from the list, selecting "Modify Start and End Time", extending the end time by 60 minutes, selecting "Save" and going through that process EVERY TIME a ballgame is programmed to be recorded. If "Record Episode with Options" was a choice, that recording can be easily extended in two easy steps.
C'mon Verizon, this one is a easy one to add. Pleeeeeease.
It should be right on your home page as soon as you sign it.. I also hate how I had to get a bundle with a phone when I have no need for a house phone.. I signed up online and the person said I had to get all 3 when I didn't want to.. Why can't you just let people get what they want and not trick them into buying stuff they do not want ? Once I figure out when my contract is over IM goanna have to look into something else.
For your own well-being, pull this ad immediately. I understand you're going for a "green" image. But doing so by picturing 1 guy in a giant wearhouse, during the day (I see 2 well-lit skylights, one of which appears to be directly above the guy), with absolutely *every* light in the house on, just so he can stare at a single tiny windmill? Even the desk-lamps behind him pointing at empty desks are turned on. He is wearing a sweater... makes me think the A/C vent in the ceiling is probably spewing out cold air. Mr. "I hate the earth" Scientist likes wasting power apparantly.
It seems that I continually receiveFIOS advertising after moe than 4 years being a pioneer in the Bowie, MD market. Not: I get system notices when their a battry reload, or sometimes I get messages with downtime, and other times I get messages selling me on a price at half what I'm paying, but never offers me a reduction in my rate. There is no reson to sell me on your system, especially when it is annoucnement to raise my rates. However, ir your system can ID a probelm reaching my router box with emergency notices, and can tell me when my battery should fail, plus reminders to replace batteries and settings remotely; perhaps, just perhaps, you can tell your techies to make sure I don't get messages for new subscribers, or sales pitches with competing pricing for new subcribers with half pricing for two years than what I am paying after more then four years. Your system should either tell me something to reduce my cost of your service or send rewards for being a loyal customer who waited 6+ years for you to opticize our complex with fiber optics. I like the system very well after the kid sold me on the 1430.1580, and 1640 capability and even introduced it's concept in Moscow (Soviet Union) in 1990 when speaker as CEO of SofTool USSR "90, a software application Conference, no in it's 24th year this next October. I was aslo one of the first to have a Motorola - Bendx brick before you even had cell service. Yet, Bob Williams told me before your Bell Atlantic became Verizon, I would receive a commission on your securing a DoD contract after I demoed it in 1984 in the Pentagon. So, it is important that you research your capability to select messages for newbies and subscribers unles you are offering something I don't have with your costly service pack.
CASH is exceptable or perhaps a chair on the board.
Oh! While flying from NY to IN in 1984 with General Thompson, commander of the Army Materiel Command, in an Army aircraft; I phoned my wife with my "Brick" and not to be outdone, General Thompson asked me if he call call his wife - Yes - then he asked how much it would cost. I told him I had no idea, but when the multiple bills came from every tower we over-flew, I told him to pay the ones he thought were located on our route. Note: When Sprint bought Nextel; they offered dual-channel phones for International, and I spected-out that phone buildt by Nokia. I also, after introduction to their service experienced their miscalculation of the International market after Soviet breakup. I received a bill for my international use of $8,000 with 20 cent per minute program. THey failed to ID CIS break up on their contract. but negelected to pass-through that Billion resolve after I agreed not to take them to court.
When you mark an Idea as "In progress", provide a clear ETA when you expect it to be implemented. Make sure the ETA is tracked and provide comments when there are delays and a new ETA. This is project management 101 and should not be too hard to do. It shows that you actually value your customers inputs and are doing something about it that they can monitor.
on 12-10-201203:07 AM - last edited on 12-14-201206:52 PM by ElizabethS
Why not send all these forum postings to Verizon corporate bigwigs. Perhaps if they knew just how dissatisfied many of their customers are, thet would try to fix the problems.
These forums only serve as a way to vent and nothing more. It is not like customers can change providers, there are only a couple of them and one is worse than the other. Perhaps, we should insist that the Public Service commission in our respective localities should more closely oversee and regulate these companies. If there were 120 providers, the public could weed out the worst by not using their service. As it is, if you want the service, your choice is limited.
It appears that if we want changes, we, the customers, are going to have to put out the effort to see that we get them.