The following are two examples of Ideas with improper or misleading Status labels. They were posted over 2 years ago and have neither been implemented nor updated. One was marked Accepted, the other as Already Exists. But if the first was Accepted 2 years ago, why hasn’t it been implemented yet? If the second one Already Exists, how come no one can tell me how to do it? Please either update the Idea Statuses, or actually implement them. Better to backtrack or downgrade than to leave misleading statuses posted. These are only 2 of many Ideas that have Status labels that are either incorrect or need to be updated.
Pretty much what the title says. Currently to view the information page of a Scheduled Recording, you must highlight a program in the list, then press the OK button, then press the down arrow either once or twice to highlight the Program Information option, then press the OK button again. This process requires 3 or 4 button presses when one should suffice. It would be much easier, user-friendly and straightforward to just enable the Info button to work in the Scheduled Recordings list. If this idea was accepted over 2 years ago, when is it scheduled to be implemented?
This idea is to have an option that allows the user to instantly skip to the beginning of the Live TV buffer on a DVR, instead of having to wait 60 seconds or more for an 8x rewind. This could be accomplished by pressing the REW button followed by the Skip Back button while watching Live TV. This idea was marked as already existing over two years ago. But it didn’t exist then, and it doesn’t exist now.
Why not eliminate the separate forum password? If a user is logged into Verizon.com they should be able to access the forum without the need for a second login. The dual login wouldn't be less of a nuisance if you actually stayed logged in for two weeks. But that hasn't occurred for me since I've been a Verizon customer. And making it esier to access might even increase the usage.
on 12-10-201203:07 AM - last edited on 12-14-201206:52 PM by ElizabethS
Why not send all these forum postings to Verizon corporate bigwigs. Perhaps if they knew just how dissatisfied many of their customers are, thet would try to fix the problems.
These forums only serve as a way to vent and nothing more. It is not like customers can change providers, there are only a couple of them and one is worse than the other. Perhaps, we should insist that the Public Service commission in our respective localities should more closely oversee and regulate these companies. If there were 120 providers, the public could weed out the worst by not using their service. As it is, if you want the service, your choice is limited.
It appears that if we want changes, we, the customers, are going to have to put out the effort to see that we get them.
When selecting a single TV show to record from the Guide, why not have "Record Episode with Options" as a choice? If you want to record a "Series", you can choose "Record Series with Options" but you can't do the same for a single episode of a show.
During the baseball season, virtually every game runs over the 3 hours alloted to the game, which means the DVR either misses recording the end of the game or the viewer must individually extend the recording. This is currently done by exiting the guide, selecting " DVR", selecting "Scheduled Recordings", selecting the programmed ballgame from the list, selecting "Modify Start and End Time", extending the end time by 60 minutes, selecting "Save" and going through that process EVERY TIME a ballgame is programmed to be recorded. If "Record Episode with Options" was a choice, that recording can be easily extended in two easy steps.
C'mon Verizon, this one is a easy one to add. Pleeeeeease.
on 08-03-201209:23 PM - last edited on 08-04-201206:26 AM by ElizabethS
I've been a customer of fios for over 3 years. I've never been delinquent on a bill. I hardly call customer service for anything. I heard that there is a new fios router that is GigE and 802.11N, whereas my current router is 10/100 and 802.11G...
I called to speak with a csr and was told that she could not guarantee which router was sent from the garage and that it was the V3 that I wanted. She told me that if she could, she would... But instead to try the Verizon plus store near my house and that they would swap out my old 802.11G box for the new v3 --- and would do it for free.
So I called the Verizon store near my place... They were nice and said that unfortunately they don't have these new v3 boxes yet and that I should try calling Verizon fios directly because they can help me.
So I called. He person I spoke with told me I was mistaken and that I was given bad information. That they can only swap like equipment.
Seems like each department is given different information...
Which brings me to my idea.
a) train all staff equally
B) allow your good customers... Those that have recommended your service to many many many people... Those that pay their bills. To upgrade to the latest equipment...
Why would you penalize EARLY ADOPTERS?
Why would you alienate the same people who help your NPS?
It doesn't make sense. You have a better chance of retaining me longer and having me remain a promoter much longer - which will lead to a higher ARPU.
But instead you risk losing a customer and converting me to a Detractor.
Here’s an idea inspired by the pictures of the individual remote control buttons featured in the FiOS TV User Guide.
In the “Post” boxes of these forums, have a drop-down box similar to emoticons, but instead of faces, have it filled with every button that is currently on a Verizon remote control. This way when you are trying to explain how to perform multi-step procedures, instead of using words, abbreviations and symbols, you can just insert the picture symbol of the button/buttons you want the reader to use.
Yes, I understand that not every button looks the same on every remote, but I thought that it would help reduce the words that the poster needs to use, while providing a clearer “picture” to the reader of what to do.
I just received a notice from Verizon that they intend to send (and most likely sell for a profit) subscriber profiles to external marketers. The 'benefit' to the subscriber according to Verizon is that these marketers will send 'tailored' messages based on your profiles and geography.
Some people may enjoy getting loads of mail but I don't, and most people I know don't.
I think that a marketing ploy that benefits Verizon should be available on an 'opt in' basis and not an 'opt out' basis as is this program.
'Opting in' allows the informed user to selectively choose to receive this additional glut of ads or as Verizon describes it 'benefit'. The notice itself looks like spam. All subscriber who fails to 'opt out' will be automatically enrolled.
''Opt in' programs are the tools of scrupulous marketing organizations.
In paying my monthly bill, I was confronted with an announcemen that I had"won" a valuable prize. After some 100 mouse-clicks, I was led down a rabbit-hole of numerous ads and subscriptions, with successive reminders that just one more click and I'd get my reward. This feels a lot like bait and switch, although I'm sure that Verizon, a reputable and multi-billion $$ corporation would not intentionally waste their subscribers' time with such tactics. If these are necessary, please post an early notice that not all subscribers who are announced as "winners" will actually win. Or, preferably, please review these ads with your customer Ombudsman.
I can't make a post that includes personal and account information. I think We need a private support board that customers can access, and post private information that only Verizon and the customer can View. Sort of what they have on DSLReports.