byprisaz10-14-201206:28 AM - edited 10-14-201206:38 AM
Allow better online account management PLEASE.
Gotta love the upgrade and renewal site. Everything including the chat says upgrade and renewal.
No options to downgrade and not renew. That cuts into the bottom line!
It would be nice to just have a site where it was account management, and not marketing. The account as it stands allows you to upgrade or downgrade the services you wish. But not without renewing your bundle. You must call in to change services levels without a commitment date change. It was always my understanding, and what I am always told when calling, the contract/commitment dates are only for the bundle of services. Like triple play vs. double play. As long as you keep the services in your bundle, changes can be made at any time without changing your commitment.
Also allow the customer to see what the true cost would be for breaking a bundle and dropping a service such a phone. Every time I call for information and talk to a different person, the story changes, as I get passed from one dept to another. Last time I tried to drop phone services, they tried to hit me with the full 24 month Early Termination Fee, or told me I would be charged $230. With 12 month remaining shown on the web site. Let us go into the upgrade and renewal site, or account management site, and remove a service, show us the ETF with total services cost, and allow the option to be in a commitment or not.Come on put it in writing.
There is only a place to manage premiums and extras. You can remove those, but since they are paid in advance, do you get a credit for the remaining month, and the following month since they are paid in advance?
While it's nice that Verizon monitors my Backup Battery Unit, if I lose power, they assume that I need a (potentially expensive) battery replacement when all I have to do is unplug the battery and plug it back in.
Please Verizon, mention this in your communication instead of the dire, irresponsible warnings I get:
ONT BATTERY REPLACEMENT - ACTION REQUIRED
Our diagnostics have detected that the FiOS ONT backup battery that runs FiOS Voice services for up to 8 hours during commercial power outages, needs to be replaced.
Click the OK button to launch In-Home Agent where you can order a replacement battery. Need more info? Click www.verizon.com/battery
Failure to replace your battery may cause damage to your Verizon network connection equipment through leakage. Your FiOS services will continue to work as long as the ONT remains plugged in and continues to receive electrical power.
byprisaz02-26-201205:19 AM - edited 02-26-201205:45 AM
Make the Community Search button and dialog box larger. It has always been overwhelmed by the Google Search. Many people may be confused about looking for answers here, and or finding them on the web. Make it larger and more dominant. Perhaps even change it to.
and make the red box larger. With all the discussion regarding people not searching, it could be better if this whole dialog was made larger, and shifted up and to the left a bit.
on 09-04-201203:10 PM - last edited on 09-08-201202:56 PM by ElizabethS
Please stop sending Get FIOS materials to those of us that do not have FIOS service available in our area. I get it in bills, I see something on my home page everyday. Today when I go to log in I have a popup about getting FIOS that I have to answer No Thanks Continue to My Home to get by. This is extremely bad customer service when you keep asking customers if they want a product that they are not able to have. As a paying customer, if you stopped sending mail and materials, some costs would be reduced, or at least used more wisely. I would presume that demographic information regarding service areas is avaialble to whomever is doing the mailings, solicitations, etc., and that such a large company would be much better at this.
Also I have taken particular notice that there is no place in the Support Tab PullDown Menu for Customer Service. Not every customer wants to report a problem with a service, but rather their customer experience.
I suggest that a company that wants to present itself as the go to company for Quantum internet services, completely re-vamp the online account services. It is by far the MOST frustrating experience. We can't navigate from page to page without signing in repeatedly. And constantly have to respond to "security" emails sent to my email account. Verizon should be embarrassed to present this to their customers. Hands down the BEST services available for tv phone and internet is Verizon, BUT, this website is doesn't reflect it.
SPOILER ALERTS WOULD BE NICE! I have tried to avoid any news coverage of the olympics so I can watch at night and your front page COMPLETELY RUINED IT FOR ME. There was no way to check my email and avoid the headlines due to the format of your homepage.
Why is it that you must think everyone has the best and fastest service around? Loading the basic screens with graphics and other things that slow the connection to a crawl is a poor business practice. I could care less about all the bells and whistles you have, give ME the option to turn them off.
Today, it took three times to log in then I got Spanish screens. I was not on my normal FiOS service but on a slow internet connection in Hawaii.
What I would like is a way to check my DVR settings without all the junk you feel I need to see. I could care less about what you feel I want to view. Just give me a basic screen to show me what is on my DVR and what is set to record without all the bells and whistles. What is so hard about going back to basics?
Another example is this screen for posting an idea. you want me to choose a category for the idea, but you do not have a pulldown for that, which is easily overlooked by some. You had to go to extra lengths to turn off the spell check for this box alone. Where are you guys being trained?
You get a D---- for a grade in overall design, lack of backward compatibly, and failure to test your site.
So, don't get me wrong here BUT, if a company (ANY company) wants my opinion regarding the purchase of their services and any of my ideas, why would they not also make the return post card postage paid??!? I mean really, I don't mind giving you ideas/opinions but if I'm going to take the time to do so in writing (not via this method), seems to me the least you could do is NOT CHARGE ME POSTAGE for the honor of helping you. My time alone is worth more than the postage.
on 05-09-201309:01 AM - last edited on 05-10-201305:24 PM by ElizabethS
There is a grammatical error on your website on the opening page. How about you proof your website by using people who actually know the difference between you're and your....And while we are at it, when someone has a suggestion like this, how about having an option for contacting us that isn't a bear to get through?
I think it would be a good idea if Verizon could integrate checking the status of rewards that come with special bundles with our verizon.com accounts that each of us are signed into right now to post to these forums. The rewards being the pre-paid visa debit cards of various amount for certain bundles, and w/e else is offered in coordination to a special promo. As it stands Verizon sends out e-mails to select customers with these bundles that include a reward that gives us a special order number and password to check the status of these rewards via the rewards section of the site. This however is not tied to our My Verizon accounts here on verizon.com, which is frankly frustrating when you accidentally delete your e-mail containing the credentials to check your reward, as there is no way to check it afterward. The only solution is to call verizons customer support number, and speak to a CSR to have the credentials required to access the status of your reward re-emailed to you.
I pose this idea, because keeping track of the e-mail by not accidentally deleting it seems to be a problem, as some members in the forums here have asked for the status of their gift card rewards they got from corresponding bundles they ordered.
Macs need to be supported more they are getting more and more popular they are really good computers verizon should offer more support for them 10.7.1 lion is the newest operating system and it needs support their is the new mac app store and apple even released their own devloper tools called xcode 4 which is free verizon needs to add more products and support for macs and lion lion is $29 and is the most affordable operating system out on the market their needs to be more support for macs and the operating system lion window Cds are way to expensive $199 since macs cant use window upgrades their needs to be more support for the mac and original operating systems not bootcamp.
I bought the Actiontec WI424wr GEN 3 (Gig E wireless N) router from verizon... This router is not listed on the router firmware page hosted by verizon, all other routers are listed there from verizon except this one. How about you update the site to include 40.19.22 firmware for the router you sell. This would be an easy idea to implement.
I clicked the router firmware update button and it downgraded me to 40.19.20... I purchased this router and now im stuck because verizon doesnt have this firmware on their page. Thanks
byprisaz09-05-201106:15 AM - edited 09-05-201106:25 AM
FiOS has not had Analog for years. Plus it looks like duplicates are shown. None of my STBs or DVR shows activated, so can I get them for free? I am not saying use my account as a clean up test bed, but perhaps look into it on a test account and not an actual users account. All is working, so it is more of a cosmetic thing, perhaps.