Customers With Disabilities
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KerryK

Grammatical Error on your website

Status: Acknowledged
by KerryK on ‎05-09-2013 09:01 AM - last edited on ‎05-10-2013 05:24 PM by Moderator

There is a grammatical error on your website on the opening page. How about you proof your website by using people who actually know the difference between you're and your....And while we are at it, when someone has a suggestion like this, how about having an option for contacting us that isn't a bear to get through?

Status: Acknowledged
Thanks so much for the catch.
prisaz

Make the Community Search button and dialog box larger.

Status: Acknowledged
by ‎02-26-2012 05:19 AM - edited ‎02-26-2012 05:45 AM

Make the Community Search button and dialog box larger. It has always been overwhelmed by the Google Search. Many people may be confused about looking for answers here, and or finding them on the web. Make it larger and more dominant. Perhaps even change it to.

 

Community

   Search

 

and make the red box larger. With all the discussion regarding people not searching, it could be better if this whole dialog was made larger, and shifted up and to the left a bit.

 

Search.JPG

Status: Acknowledged
daw214

DON'T RUIN THE OLYMPICS

Status: Acknowledged
by daw214 on ‎07-31-2012 11:11 AM

SPOILER ALERTS WOULD BE NICE! I have tried to avoid any news coverage of the olympics so I can watch at night and your front page COMPLETELY RUINED IT FOR ME.  There was no way to check my email and avoid the headlines due to the format of your homepage.  

Status: Acknowledged
hutch10

back to basics

Status: Acknowledged
by hutch10 on ‎07-22-2012 11:44 PM - last edited on ‎07-23-2012 04:38 PM by Moderator

Why is it that you must think everyone has the best and fastest service around?  Loading the basic screens with graphics and other things that slow the connection to a crawl is a poor business practice.  I could care less about all the bells and whistles you have, give ME the option to turn them off.

 

Today, it took three times to log in then I got Spanish screens.  I was not on my normal FiOS service but on a slow internet connection in Hawaii.

 

What I would like is a way to check my DVR settings without all the junk you feel I need to see.  I could care less about what you feel I want to view.  Just give me a basic screen to show me what is on my DVR and what is set to record without all the bells and whistles.  What is so hard about going back to basics?

 

Another example is this screen for posting an idea.  you want me to choose a category for the idea, but you do not have a pulldown for that, which is easily overlooked by some.  You had to go to extra lengths to turn off the spell check for this box alone.  Where are you guys being trained?

 

You get a D----  for a grade in overall design, lack of backward compatibly, and failure to test your site. 

 

{edited for privacy}

Business and IT Professor

 

Status: Acknowledged
Roadking10453

FEEDBACK/REWARDS POST CARD SURVEY

Status: Acknowledged
by on ‎02-12-2012 03:16 PM - last edited on ‎02-13-2012 05:42 PM by Moderator

So, don't get me wrong here BUT, if a company (ANY company) wants my opinion regarding the purchase of their services and any of my ideas, why would they not also make the return post card postage paid??!? I mean really, I don't mind giving you ideas/opinions but if I'm going to take the time to do so in writing (not via this method), seems to me the least you could do is NOT CHARGE ME POSTAGE for the honor of helping you. My time alone is worth more than the postage.

sheesh...get a clue guys...

Status: Acknowledged

I think it would be a good idea if Verizon could integrate checking the status of rewards that come with special bundles with our verizon.com accounts that each of us are signed into right now to post to these forums.  The rewards being the pre-paid visa debit cards of various amount for certain bundles, and w/e else is offered in coordination to a special promo.  As it stands Verizon sends out e-mails to select customers with these bundles that include a reward that gives us a special order number and password to check the status of these rewards via the rewards section of the site.  This however is not tied to our My Verizon accounts here on verizon.com, which is frankly frustrating when you accidentally delete your e-mail containing the credentials to check your reward, as there is no way to check it afterward.  The only solution is to call verizons customer support number, and speak to a CSR to have the credentials required to access the status of your reward re-emailed to you.

 

I pose this idea, because keeping track of the e-mail by not accidentally deleting it seems to be a problem, as some members in the forums here have asked for the status of their gift card rewards they got from corresponding bundles they ordered.

Status: Acknowledged
J_Thomas

Verizon sells their customer list to spammers....

Status: Acknowledged
by J_Thomas on ‎09-18-2013 09:59 AM - last edited on ‎09-20-2013 05:33 PM by Moderator

Verizon sells our contact information to people who want to send us ads. They send further information so that the advertisers can narrow their search to those who are most likely to buy, unless you opt out of that. In that case you get random ads.

 

There should be a substantial discount for customers who accept having their contact info given to spammers, and people who pay the regular price should not be subject to that.

 

Or, since Verizon management clearly feels you have the right to sell your customers to spammers, you could announce an auction. Let each customer make a bid to say how much he would pay to avoid Verizon spam, and the 50% who are willing to pay the most get to be spam-free for whatever they promised to pay, and the other 50% get spammed instead.

 

That way Verizon gets a sense of the market, while customers get what they are willing to pay for.

 

 

Status: Acknowledged
boom4u

Router Firmware update page

Status: Acknowledged
by boom4u on ‎04-08-2012 11:53 PM

I bought the Actiontec WI424wr GEN 3 (Gig E wireless N) router from verizon... This router is not listed on the router firmware page hosted by verizon, all other routers are listed there from verizon except this one. How about you update the site to include 40.19.22 firmware for the router you sell. This would be an easy idea to implement.

 

I clicked the router firmware update button and it downgraded me to 40.19.20...  I purchased this router and now im stuck because verizon doesnt have this firmware on their page. Thanks

Status: Acknowledged
red

Mac os x 10.7 software, bootcamp

Status: New Idea
by on ‎10-08-2011 01:10 PM

Macs need to be supported more they are getting more and more popular they are really good computers verizon should offer more support for them 10.7.1 lion is the newest operating system and it needs support their is the new mac app store and apple even released their own devloper tools called xcode 4 which is free verizon needs to add more products and support for macs and lion lion is $29 and is the most affordable operating system out on the market their needs to be more support for macs and the operating system lion window Cds are way to expensive $199 since macs cant use window upgrades their needs to be more support for the mac and original operating systems not bootcamp.

brillrr

Cut Down on Ads before Videos

Status: Acknowledged
by brillrr on ‎09-13-2012 10:16 AM

I know ad revenue is important, but having an ad play before every video, which can be 15-30 seconds, gets to be annoying.  

 

Maybe one longer ad (similar to something like hulu.com) before videos are viewed might be a better idea, so when we watch a string of videos we do not have to sit through an equal amount of the SAME ad over and over again, which is usually the case.

 

Let's be honest, I am not going to buy a product if I don't want to, even I see the same ad 10 times in 15 minutes.  In fact, it get's to be off putting after a while.

Status: Acknowledged
prisaz

Clean up the account information displayed on the web, so it matches the user account.

Status: New Idea
by ‎09-05-2011 06:15 AM - edited ‎09-05-2011 06:25 AM

FiOS has not had Analog for years. Plus it looks like duplicates are shown. None of my STBs or DVR shows activated, so can I get them for free? I am not saying use my account as a clean up test bed, but perhaps look into it on a test account and not an actual users account. All is working, so it is more of a cosmetic thing, perhaps.

 

FiOS-TV.JPG

Obamacares

Stop political questions on home screen

Status: Acknowledged
by Obamacares on ‎03-26-2013 12:25 PM

Every time you ask a political poll question, I know in advance the answer that will win the poll because they are ALWAYS Republican based. Not once has a poll question been answered based on a democratic view. Please stop the bias on your website.

Status: Acknowledged
Thanks for providing your input. I will submit your idea to the appropriate team within Verizon.
Pstreicher1

Just make the 'Contact Us' page work, please!!!!

Status: Acknowledged
by Pstreicher1 on ‎12-08-2011 04:48 PM - last edited on ‎12-08-2011 05:01 PM by Moderator

Why after clicking on a link on this page and entering my zip code do I get sent right back to the 'Contact Us' page, over and over?

 

Also, there is no category for this idea, **bleep**?

Status: Acknowledged

DETAILS OF THE PROBLEM:  I manage my elderly mom's account and log in to monitor the account online.  A security pop up recently prevented me from seeing the bill, etc.  I needed to verify my login with a temporary PIN provided by Verizon.

Presently the only options we had when verifying the account was by 1) Recieve PIN by voice recording at xxx-xxx-xxxx  2) Recieve PIN by mail.

 

Since time was of the essence, option 2 was not a feasable choice.  

Option 1 put so much stress on my mom it made her cry.

 

She has difficulty hearing and comprehending the message.  I had to devise a convoluted system of calling her cell, having her hold the cordless phone -in speakerphone mode- in close enough proximity to the cell- to hear the PIN, then have her listen for my instructions to press 1 when the recording asked for it... I was exasperated after 3 failed tries and a neighbor had to come and do it for her. The whole thing was rediculous and customer unfriendly in my opinion.

 

 

Why have to press 1 during the recording?  Why not just have the recording say, if this is not the account holder please disregard this call?  By requiring the person to be there to press 1 prevents the PIN from being recorded to an answering device, (which again; I could have remotely accessed without involving my mom).   I believe, it even says in the small print under the telephone option (if you're not there, we'll leave a message - so having to be there to press 1 defeats this and makes the instructions incorrect).

 

SOLUTION:  Simply adding a cell option to this mix could have given me the chance to recieve the PIN by text, (a system even my bank uses...) and logged in without involving my mom and upsetting her.

 

IF the option to recieve cell phone texted PINS only appears if  there is a cell phone on record, there should be a link on the menu choices which says, Want to recieve this PIN by Cell?  Enter your cell phone number HERE (link to update record).

 

Thank you on behalf of future frustrated sons everywhere.

 

Status: Acknowledged
AndyGriswold

Web Site Improvements

Status: Clarification Needed
by AndyGriswold on ‎02-13-2013 03:08 PM

Have your website actually allow you to manage you sub accounts.

Status: Clarification Needed
Are you referencing email sub accounts?
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Have an Idea?
If you have a new idea to share, please search before posting. Many times someone else has already posted your idea and you can just vote there instead!
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