Customers With Disabilities
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Mac os x 10.7 software

Status: New Idea
by on ‎10-08-2011 12:53 PM

Verizon needs to add more software to the Mac a lot of Macs are being bought now Verizon should make a special gaming platform just for Macs Verizon should try making apps for the new Mac app store I see a lot of new modern video games in their also a app should be made in the Mac app store to support flex view on the Mac just like Verizon did with the iphone through itunes app store also Macs can support video games better then PC's Macs can handle more advanced graphics and hardly ever lag like PC's plus most Macs can support HD or even 3D games.

njh2oskier

Billing convenience fee!!!!!!

Status: New Idea
by njh2oskier on ‎12-29-2011 12:34 PM

Are you serious!!! 

You want to charge us for paying our bill?

You better,  

1. hire more people to go back to opening paper payments,

2. hire more people to log the paper payments,

3. pay more to mail my bill because I'll be signing back on to getting paper bills if I have pay postage to mail my payments (just 

              to make this whole deal more costly for your company),

4. wait for my bank to cash my paper check before you get my payment.

5. OR fire the genius that came up with this convenience fee plan!!!

Sincerely,

One hot customer

When an appointment confirmation Email is sent, there is a link to reschedule or confirm. When confirming an appointment it would be nice to have an acknowledgment that the appointment has been confirmed. Perhaps another Email saying the appointment has been confirmed.

Status: Acknowledged
RyanNoVA

Pay-per-view Usage

Status: Acknowledged
by RyanNoVA on ‎08-02-2012 02:53 PM

I would like to be able to see a running tally of my current (unbilled) pay-per-view usage when I'm logged into the Verizon web site. This is beneficial for people who are trying to be responsible with their finances, people who have family or room mates that may need "supervision", and people who don't get their billing statements in a timely fashion.

Status: Acknowledged
mayagirl

how about checking spelling?

Status: Acknowledged
by mayagirl on ‎07-05-2012 08:44 PM

current article on Selena Gomez and Justin Bieber...FYI the word  splitting up was spelled slitting up an old fashioned

type O like the old days

Status: Acknowledged
fleuret

paperless billing

Status: Acknowledged
by fleuret on ‎06-29-2012 11:59 AM - last edited on ‎06-29-2012 03:28 PM by Moderator

There are times I have to print the on-line bill.  It goes on for three pages, but it could easily fit on one!  On-line billing saves paper and postage (for Verizon for sure), but no care is taken for the customer not to waste paper.  Esy to fix!  Fix it!

Status: Acknowledged
SanitySeeker

Use correct confirmation messages

Status: Acknowledged
by SanitySeeker on ‎12-01-2012 07:19 PM

I complained some months ago that when I update my credit card info, the confirmation screen gives me a dumb, misleading message thanking me for enrolling in Auto-Pay and that it may take 60 days to activate. Since I am already enrolled in Auto-Pay, it makes me think that I am re-enrolling and have to wait 60 days for it to take effect, thereby missing a billing cycle and causing a late payment. When this happened the first time I called customer service and they assured me that an Auto-Pay cycle will not be missed, which was true. This just happened to me again tonight so Verizon WEB developers, I guess, are just too lazy to correct the text to say something like "Thank you for updating your Auto-Pay profile".

Status: Acknowledged
DannyKSRQ

Fix Verizon Perks - Closed Restaurants

Status: Acknowledged
by DannyKSRQ on ‎01-27-2012 08:43 AM

Entertainment.com seems to be unwilling to update the list of restaurants. Maybe they're unwilling to admit they have hundreds fewer restaurants than they claim nationwide. Just in Sarasota, FL I found 8 closed restaurants. Several weeks ago I notified entertainment.com about one of them and they responded that they don't deliberately list closed restaurants, but it's still on the list along with the others. I find it hard to believe their representatives who call on the businesses to sell them on advertising don't know this and haven't informed entertainment.com.

Status: Acknowledged
Pstreicher1

Customer Service Hours?

Status: Acknowledged
by Pstreicher1 on ‎12-08-2011 04:50 PM - last edited on ‎12-08-2011 05:03 PM by Moderator

Would it be too much trouble to post the hours someplace obvious? I spent five minutes on the phone tree just to end up hearing that 'Our ofices are now closed'. **bleep**? Could there not be a place on this WWW to post the hours or at the very least, provide an option on the phone tree. OMG! How I hate, hate, hate, today!!!!!

Status: Acknowledged

The Verizon website needs a one-stop "Privacy" link/header/tab for Privacy-calling-features, and Do-Not-Call/Do-Not-Mail registrations !!!

 

 

Status: Acknowledged

My boyfriend and I are looking to get FIOS for our new place. We only have a one year lease, so we need to sign up for a month-to-month plan. We attempted to do this, and I as an existing Verizon customer skipped the "optional" social security number field. This led to a number of bad moves on Verizon's part:

1) I have received almost daily automated phonecalls asking me to call Verizon to finish placing my order. Some of these calls come early in the morning and wake me up.

2) The first time I called, I was transferred to the department which could verify my identity. I asked for the number in case I was disconnected. I was disconnected, and the number ended up being the main Verizon number. When I dialed it, after ten minutes of holding and getting transferred, I learned the real number I should have been given.

3) When I called this number, I was assured by the representative that I would be called back if we got disconnected. I was transferred over to the identity verification department and placed on hold for 15 minutes before my call was disconnected. I never received a call back from the representative.

 

I have spent more than three hours now trying to sign up for FIOS, and I am incredibly frustrated that most of this unnecessary work could have been avoided had I known how essential the inclusion of my SS# was. 

Status: Acknowledged

while you are updating the home page add more features for mac os x 10.7.1 lion show more advertisement of your products working on mac computers like flex view media manager gaming on demand support and premium technical support and update your screen sharing to work with mac os x 10.7.1 lion like bomgar and gotoassist this will bring you more business and less complaints

First: Your customer service phone numbers such as 888-591-6075, 888-244-4440, 800-837-4966 all use the same answering system. In the first place save your customers some time by not making a fool of them and getting rid of those multiple numbers or use those numbers to directly connect to sales / tech support / business service. You say it does, but call and see: they dont do that. 

 

Second: Make your system a little simpler. We need to be rocket scientists to use your system. Ask for thousand information and takes to the wront place all the time. For example I entered by account number (need not to say you people assign million different account numbers to the same account/bill) and then asks for zip code and takes me to Dallas TX when i need a DC office and they put me back to the system and then call goes to FL. I have ner been able to get to the DC service without screaming at one and asking them to stay on the phone and then make the transfer.

 

Three: Your website is simply full of **bleep**. There are a million of un-necessary information. I am a business owner and your site provides so much information on how social media and blog articles and bla bla which is useless and those can be found anywhere on the web from more reliable sources. BUT if I try to add a service to my account or change the contact address of my account or something very simple, it is IMPOSSIBLE to do. 

I have a fios internet account and just tried to add fios tv. Gave me a fancy interface with prices, but when i try to add it asked me whether i am a customer or not. Selected existing customer and put my username and password to login which i use to pay my bill. Doesnt log in. Then put my phone number. Then that dont work. I put my address. Then takes me to verizon mobile site, which dont have jack about fios.

 

PLEASE RESPECT OUR TIME AND DONT WASTE IT. EITHER FIX YOUR STUPID PHONE SYSTEM AND WEBSITE OR PLEASE TAKE THEM DOWN. I REGRET SO MUCH HAVING A CONTRACT WITH YOU GUYS FOR THE INTERNET CONNECTION. IM SO READY TO MOVE FOR A 5MBPS CONNECTION WITH SOME OTHER COMPANY GIVING UP MY EXISTIN 35/35 FIOS CONNECTION JUST BECAUSE YOUR CUSTOMER SERVICE IS SO HORRIBLE. TAKE A LOOK AT ALL THE COMPLAINS ABOUT YOUR BAD CUSTOMER SERVICE.

Status: Acknowledged
jb1

Say NO Permanently to Adobe Flash

Status: New Idea
by jb1 on ‎12-15-2011 10:02 AM

I do not know if this forum is correct because every submission is for TV and related. It is like there is no other Verizon but the TV station Verizon.

 

My complaint is that SO MANY news stories I click on are NOT really news stories but videos.  Repeatedly I am asked

 

Flash is required to view this content. Please install the Adobe Flash Player

 

I WILL NEVER install Adobe Flash. There are SO MANY problems with it and with its security holes.  So, why not allow me to chech a box, NEVER ask me this question again.  The answer is ALWAYS going to be NO!!!!!!!!!! 

 

Even if I did click YES, I am at work.  The IT department (Information Technology) automatically blocks all loading of software, and BESIDES, automatically blocks all Flash from coming into the company because it is SO DANGEROUS.

 

SO, just stop driving me crazy with that hated Flash demand to install Flash.

macgig

https connections in account sensitive areas

Status: In Progress
by macgig on ‎09-19-2011 05:27 AM

think I see why my account was compromised. one possible reason at least.

 

its' not a secure connection when logged in. all my account info is at  http://www22.verizon.com/

 

shouldn't that be an https connection? this is my account info, sensitive data... which has been compromised.

 

without the https, any info I enter, like a password, can be seen/grabbed by someone else. right?

Status: In Progress
I believe that this change is in progress.
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