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J_Thomas

Verizon sells their customer list to spammers....

Status: Acknowledged
by J_Thomas on ‎09-18-2013 09:59 AM - last edited on ‎09-20-2013 05:33 PM by Moderator

Verizon sells our contact information to people who want to send us ads. They send further information so that the advertisers can narrow their search to those who are most likely to buy, unless you opt out of that. In that case you get random ads.

 

There should be a substantial discount for customers who accept having their contact info given to spammers, and people who pay the regular price should not be subject to that.

 

Or, since Verizon management clearly feels you have the right to sell your customers to spammers, you could announce an auction. Let each customer make a bid to say how much he would pay to avoid Verizon spam, and the 50% who are willing to pay the most get to be spam-free for whatever they promised to pay, and the other 50% get spammed instead.

 

That way Verizon gets a sense of the market, while customers get what they are willing to pay for.

 

 

Status: Acknowledged

DETAILS OF THE PROBLEM:  I manage my elderly mom's account and log in to monitor the account online.  A security pop up recently prevented me from seeing the bill, etc.  I needed to verify my login with a temporary PIN provided by Verizon.

Presently the only options we had when verifying the account was by 1) Recieve PIN by voice recording at xxx-xxx-xxxx  2) Recieve PIN by mail.

 

Since time was of the essence, option 2 was not a feasable choice.  

Option 1 put so much stress on my mom it made her cry.

 

She has difficulty hearing and comprehending the message.  I had to devise a convoluted system of calling her cell, having her hold the cordless phone -in speakerphone mode- in close enough proximity to the cell- to hear the PIN, then have her listen for my instructions to press 1 when the recording asked for it... I was exasperated after 3 failed tries and a neighbor had to come and do it for her. The whole thing was rediculous and customer unfriendly in my opinion.

 

 

Why have to press 1 during the recording?  Why not just have the recording say, if this is not the account holder please disregard this call?  By requiring the person to be there to press 1 prevents the PIN from being recorded to an answering device, (which again; I could have remotely accessed without involving my mom).   I believe, it even says in the small print under the telephone option (if you're not there, we'll leave a message - so having to be there to press 1 defeats this and makes the instructions incorrect).

 

SOLUTION:  Simply adding a cell option to this mix could have given me the chance to recieve the PIN by text, (a system even my bank uses...) and logged in without involving my mom and upsetting her.

 

IF the option to recieve cell phone texted PINS only appears if  there is a cell phone on record, there should be a link on the menu choices which says, Want to recieve this PIN by Cell?  Enter your cell phone number HERE (link to update record).

 

Thank you on behalf of future frustrated sons everywhere.

 

Status: Acknowledged

When an appointment confirmation Email is sent, there is a link to reschedule or confirm. When confirming an appointment it would be nice to have an acknowledgment that the appointment has been confirmed. Perhaps another Email saying the appointment has been confirmed.

Status: Acknowledged
njh2oskier

Billing convenience fee!!!!!!

Status: New Idea
by njh2oskier on ‎12-29-2011 12:34 PM

Are you serious!!! 

You want to charge us for paying our bill?

You better,  

1. hire more people to go back to opening paper payments,

2. hire more people to log the paper payments,

3. pay more to mail my bill because I'll be signing back on to getting paper bills if I have pay postage to mail my payments (just 

              to make this whole deal more costly for your company),

4. wait for my bank to cash my paper check before you get my payment.

5. OR fire the genius that came up with this convenience fee plan!!!

Sincerely,

One hot customer

topdog

Environment

Status: Acknowledged
by on ‎09-16-2012 04:48 AM - last edited on ‎09-16-2012 12:41 PM by Moderator

Hire more employees like Anthony_vz   He is a Verizon employee on the forums pages who is always tries very hard to find a solution to customers" problems.   I believe that he is worth his weight in gold to Verizon, and I hope they are properly rewarding his due diligence!!!!

Status: Acknowledged
AndyGriswold

Web Site Improvements

Status: Clarification Needed
by AndyGriswold on ‎02-13-2013 03:08 PM

Have your website actually allow you to manage you sub accounts.

Status: Clarification Needed
Are you referencing email sub accounts?
RyanNoVA

Pay-per-view Usage

Status: Acknowledged
by RyanNoVA on ‎08-02-2012 02:53 PM

I would like to be able to see a running tally of my current (unbilled) pay-per-view usage when I'm logged into the Verizon web site. This is beneficial for people who are trying to be responsible with their finances, people who have family or room mates that may need "supervision", and people who don't get their billing statements in a timely fashion.

Status: Acknowledged
mayagirl

how about checking spelling?

Status: Acknowledged
by mayagirl on ‎07-05-2012 08:44 PM

current article on Selena Gomez and Justin Bieber...FYI the word  splitting up was spelled slitting up an old fashioned

type O like the old days

Status: Acknowledged
DannyKSRQ

Fix Verizon Perks - Closed Restaurants

Status: Acknowledged
by DannyKSRQ on ‎01-27-2012 08:43 AM

Entertainment.com seems to be unwilling to update the list of restaurants. Maybe they're unwilling to admit they have hundreds fewer restaurants than they claim nationwide. Just in Sarasota, FL I found 8 closed restaurants. Several weeks ago I notified entertainment.com about one of them and they responded that they don't deliberately list closed restaurants, but it's still on the list along with the others. I find it hard to believe their representatives who call on the businesses to sell them on advertising don't know this and haven't informed entertainment.com.

Status: Acknowledged
fleuret

paperless billing

Status: Acknowledged
by fleuret on ‎06-29-2012 11:59 AM - last edited on ‎06-29-2012 03:28 PM by Moderator

There are times I have to print the on-line bill.  It goes on for three pages, but it could easily fit on one!  On-line billing saves paper and postage (for Verizon for sure), but no care is taken for the customer not to waste paper.  Esy to fix!  Fix it!

Status: Acknowledged
SanitySeeker

Use correct confirmation messages

Status: Acknowledged
by SanitySeeker on ‎12-01-2012 07:19 PM

I complained some months ago that when I update my credit card info, the confirmation screen gives me a dumb, misleading message thanking me for enrolling in Auto-Pay and that it may take 60 days to activate. Since I am already enrolled in Auto-Pay, it makes me think that I am re-enrolling and have to wait 60 days for it to take effect, thereby missing a billing cycle and causing a late payment. When this happened the first time I called customer service and they assured me that an Auto-Pay cycle will not be missed, which was true. This just happened to me again tonight so Verizon WEB developers, I guess, are just too lazy to correct the text to say something like "Thank you for updating your Auto-Pay profile".

Status: Acknowledged
Pstreicher1

Customer Service Hours?

Status: Acknowledged
by Pstreicher1 on ‎12-08-2011 04:50 PM - last edited on ‎12-08-2011 05:03 PM by Moderator

Would it be too much trouble to post the hours someplace obvious? I spent five minutes on the phone tree just to end up hearing that 'Our ofices are now closed'. **bleep**? Could there not be a place on this WWW to post the hours or at the very least, provide an option on the phone tree. OMG! How I hate, hate, hate, today!!!!!

Status: Acknowledged

The Verizon website needs a one-stop "Privacy" link/header/tab for Privacy-calling-features, and Do-Not-Call/Do-Not-Mail registrations !!!

 

 

Status: Acknowledged

My boyfriend and I are looking to get FIOS for our new place. We only have a one year lease, so we need to sign up for a month-to-month plan. We attempted to do this, and I as an existing Verizon customer skipped the "optional" social security number field. This led to a number of bad moves on Verizon's part:

1) I have received almost daily automated phonecalls asking me to call Verizon to finish placing my order. Some of these calls come early in the morning and wake me up.

2) The first time I called, I was transferred to the department which could verify my identity. I asked for the number in case I was disconnected. I was disconnected, and the number ended up being the main Verizon number. When I dialed it, after ten minutes of holding and getting transferred, I learned the real number I should have been given.

3) When I called this number, I was assured by the representative that I would be called back if we got disconnected. I was transferred over to the identity verification department and placed on hold for 15 minutes before my call was disconnected. I never received a call back from the representative.

 

I have spent more than three hours now trying to sign up for FIOS, and I am incredibly frustrated that most of this unnecessary work could have been avoided had I known how essential the inclusion of my SS# was. 

Status: Acknowledged

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