Every time you ask a political poll question, I know in advance the answer that will win the poll because they are ALWAYS Republican based. Not once has a poll question been answered based on a democratic view. Please stop the bias on your website.
When an appointment confirmation Email is sent, there is a link to reschedule or confirm. When confirming an appointment it would be nice to have an acknowledgment that the appointment has been confirmed. Perhaps another Email saying the appointment has been confirmed.
DETAILS OF THE PROBLEM: I manage my elderly mom's account and log in to monitor the account online. A security pop up recently prevented me from seeing the bill, etc. I needed to verify my login with a temporary PIN provided by Verizon.
Presently the only options we had when verifying the account was by 1) Recieve PIN by voice recording at xxx-xxx-xxxx 2) Recieve PIN by mail.
Since time was of the essence, option 2 was not a feasable choice.
Option 1 put so much stress on my mom it made her cry.
She has difficulty hearing and comprehending the message. I had to devise a convoluted system of calling her cell, having her hold the cordless phone -in speakerphone mode- in close enough proximity to the cell- to hear the PIN, then have her listen for my instructions to press 1 when the recording asked for it... I was exasperated after 3 failed tries and a neighbor had to come and do it for her. The whole thing was rediculous and customer unfriendly in my opinion.
Why have to press 1 during the recording? Why not just have the recording say, if this is not the account holder please disregard this call? By requiring the person to be there to press 1 prevents the PIN from being recorded to an answering device, (which again; I could have remotely accessed without involving my mom). I believe, it even says in the small print under the telephone option (if you're not there, we'll leave a message - so having to be there to press 1 defeats this and makes the instructions incorrect).
SOLUTION: Simply adding a cell option to this mix could have given me the chance to recieve the PIN by text, (a system even my bank uses...) and logged in without involving my mom and upsetting her.
IF the option to recieve cell phone texted PINS only appears if there is a cell phone on record, there should be a link on the menu choices which says, Want to recieve this PIN by Cell? Enter your cell phone number HERE (link to update record).
Thank you on behalf of future frustrated sons everywhere.
Verizon sells our contact information to people who want to send us ads. They send further information so that the advertisers can narrow their search to those who are most likely to buy, unless you opt out of that. In that case you get random ads.
There should be a substantial discount for customers who accept having their contact info given to spammers, and people who pay the regular price should not be subject to that.
Or, since Verizon management clearly feels you have the right to sell your customers to spammers, you could announce an auction. Let each customer make a bid to say how much he would pay to avoid Verizon spam, and the 50% who are willing to pay the most get to be spam-free for whatever they promised to pay, and the other 50% get spammed instead.
That way Verizon gets a sense of the market, while customers get what they are willing to pay for.
on 09-16-201204:48 AM - last edited on 09-16-201212:41 PM by ElizabethS
Hire more employees like Anthony_vz He is a Verizon employee on the forums pages who is always tries very hard to find a solution to customers" problems. I believe that he is worth his weight in gold to Verizon, and I hope they are properly rewarding his due diligence!!!!
I would like to be able to see a running tally of my current (unbilled) pay-per-view usage when I'm logged into the Verizon web site. This is beneficial for people who are trying to be responsible with their finances, people who have family or room mates that may need "supervision", and people who don't get their billing statements in a timely fashion.
Entertainment.com seems to be unwilling to update the list of restaurants. Maybe they're unwilling to admit they have hundreds fewer restaurants than they claim nationwide. Just in Sarasota, FL I found 8 closed restaurants. Several weeks ago I notified entertainment.com about one of them and they responded that they don't deliberately list closed restaurants, but it's still on the list along with the others. I find it hard to believe their representatives who call on the businesses to sell them on advertising don't know this and haven't informed entertainment.com.
There are times I have to print the on-line bill. It goes on for three pages, but it could easily fit on one! On-line billing saves paper and postage (for Verizon for sure), but no care is taken for the customer not to waste paper. Esy to fix! Fix it!
Would it be too much trouble to post the hours someplace obvious? I spent five minutes on the phone tree just to end up hearing that 'Our ofices are now closed'. **bleep**? Could there not be a place on this WWW to post the hours or at the very least, provide an option on the phone tree. OMG! How I hate, hate, hate, today!!!!!
I complained some months ago that when I update my credit card info, the confirmation screen gives me a dumb, misleading message thanking me for enrolling in Auto-Pay and that it may take 60 days to activate. Since I am already enrolled in Auto-Pay, it makes me think that I am re-enrolling and have to wait 60 days for it to take effect, thereby missing a billing cycle and causing a late payment. When this happened the first time I called customer service and they assured me that an Auto-Pay cycle will not be missed, which was true. This just happened to me again tonight so Verizon WEB developers, I guess, are just too lazy to correct the text to say something like "Thank you for updating your Auto-Pay profile".
My boyfriend and I are looking to get FIOS for our new place. We only have a one year lease, so we need to sign up for a month-to-month plan. We attempted to do this, and I as an existing Verizon customer skipped the "optional" social security number field. This led to a number of bad moves on Verizon's part:
1) I have received almost daily automated phonecalls asking me to call Verizon to finish placing my order. Some of these calls come early in the morning and wake me up.
2) The first time I called, I was transferred to the department which could verify my identity. I asked for the number in case I was disconnected. I was disconnected, and the number ended up being the main Verizon number. When I dialed it, after ten minutes of holding and getting transferred, I learned the real number I should have been given.
3) When I called this number, I was assured by the representative that I would be called back if we got disconnected. I was transferred over to the identity verification department and placed on hold for 15 minutes before my call was disconnected. I never received a call back from the representative.
I have spent more than three hours now trying to sign up for FIOS, and I am incredibly frustrated that most of this unnecessary work could have been avoided had I known how essential the inclusion of my SS# was.