Customers With Disabilities
Enter New Idea
saitlykitiz

Commercials in English

Status: Acknowledged
by saitlykitiz on ‎12-09-2013 08:33 PM

Contrary to popular belief amongst advertising agencies and the businesses that hire them, not everyone in California speaks Spanish. I suggest Verizon  put their Spanish commercials on Spanish networks, not on major and local tv stations.

Status: Acknowledged

I'd like to listen to my voicemails on the My Verizon web page but it requires you to have Java installed on your computer.  But Java is so vulnerable to attacks and exploits that I won't install it on any of our computers.  Recent security reports show that during the first six months of 2013, Java accounted for 4 out of the top 5 targeted vulnerabilities - and in aggregate the top five exploited vulnerabilities accounted for 95% of all attacks.  Attacks on zero-day vulnerabilities have increased a lot which is especially problematic because Oracle tends to be slow in pushing out security alerts and patches. 

 

Has Verizon considered changing to a non-Java based alternative?

Status: Acknowledged
J_Thomas

Verizon sells their customer list to spammers....

Status: Acknowledged
by J_Thomas on ‎09-18-2013 09:59 AM - last edited on ‎09-20-2013 05:33 PM by Moderator

Verizon sells our contact information to people who want to send us ads. They send further information so that the advertisers can narrow their search to those who are most likely to buy, unless you opt out of that. In that case you get random ads.

 

There should be a substantial discount for customers who accept having their contact info given to spammers, and people who pay the regular price should not be subject to that.

 

Or, since Verizon management clearly feels you have the right to sell your customers to spammers, you could announce an auction. Let each customer make a bid to say how much he would pay to avoid Verizon spam, and the 50% who are willing to pay the most get to be spam-free for whatever they promised to pay, and the other 50% get spammed instead.

 

That way Verizon gets a sense of the market, while customers get what they are willing to pay for.

 

 

Status: Acknowledged

First, kudos for enabling the TLS 1.2 protoco! We should all set our browsers enabling this security protocol, which eliminates the BEAST vulnerability, et al.

 

However, the Verizon web site still has severe vulnerabilities that are easy to fix in server configuration.

See the following report for www.verizon.com:

https://www.ssllabs.com/ssltest/analyze.html?d=verizon.com&s=23.56.10.120

 

The Verizon site uses the obsolete and proven-to-be insecure SSL 2.0 protocol. Simply remove that protocol from those accepted by each server.

 

The Verizon site is vulnerable to the BEAST attack. Either accept only the TLS 1.2 security protocol, or set the RC4 with SHA-128 (or greater) cipher as preferred by each server.

 

Enable and prefer Forward Secrecy.

 

Feedback would be appreciated by the suggestor.

Thanks.

Rob

Status: Acknowledged
Obamacares

DOW JONES INDEX

Status: Acknowledged
by Obamacares on ‎07-31-2013 07:56 AM

Your home page used to have the dow jones index listed but now you just show thw nasdaq and the s&p 500? Please show the Dow Jones Index again!!

Status: Acknowledged
0 Votes
Wes

Verizon Advertising

Status: Acknowledged
by Wes on ‎07-07-2013 08:18 AM - last edited on ‎07-12-2013 06:32 PM by Moderator

Verizon  - Can you stop advertising on sites including http://www.topix.com/ that are known to be offensive, indecent or objectionable even in their own terms of use statements?  By advertising on these sites you are funding obsensive, indecent and objectionable posts and/or comments; though your own terms of service doesn't condone this activity, but you are indirectly contributing to the problem. 

 

You agree that we are not liable for any content that is provided or posted by you or others. We have no duty to pre-screen your content or the content of others, but we have the right to refuse to post or to edit submitted content. You understand and acknowledge that by using Topix, you may be exposed to content that may be offensive, indecent or objectionable.

 

 

 

Status: Acknowledged
walt178

Fingerprint scanner

Status: Acknowledged
by Silver Contributor III on ‎06-14-2013 07:41 AM

I have a laptop with the fingerprint scanning feature for storing passwords and logging into websites.  This feature makes it easy to use complex passwords without having to write them down.  And there is no need to worry about who is looking over your shoulder when you log in. 

 

But... It doesn't work on  Verizon.  Since I believe this technology will become more prevalent, I would like to see Verizon modify their login process to accomodate this feature.  Hopefully, your technical department understands how it works and can figure out why it doesn't work with your site.

Status: Acknowledged
Your request is interesting. Not sure how this works, but I will mention this to the proper team.
KerryK

Grammatical Error on your website

Status: Acknowledged
by KerryK on ‎05-09-2013 09:01 AM - last edited on ‎05-10-2013 05:24 PM by Moderator

There is a grammatical error on your website on the opening page. How about you proof your website by using people who actually know the difference between you're and your....And while we are at it, when someone has a suggestion like this, how about having an option for contacting us that isn't a bear to get through?

Status: Acknowledged
Thanks so much for the catch.
Obamacares

Stop political questions on home screen

Status: Acknowledged
by Obamacares on ‎03-26-2013 12:25 PM

Every time you ask a political poll question, I know in advance the answer that will win the poll because they are ALWAYS Republican based. Not once has a poll question been answered based on a democratic view. Please stop the bias on your website.

Status: Acknowledged
Thanks for providing your input. I will submit your idea to the appropriate team within Verizon.
mlahmon

Advertising

Status: Clarification Needed
by mlahmon on ‎03-18-2013 02:54 PM

Stop pushing the same upgrade everytime that I logon.  If I didn't want it yesterday, I don't want it today.  Remind me next time is not a reasonable option.  Allow me to continue.  Thank you.

Status: Clarification Needed
Could you provide a some additional details? Are referring to the My Verizon site?
stevebo

Battery Replacement Bogus Messages

Status: Acknowledged
by stevebo on ‎03-09-2013 11:40 AM

While it's nice that Verizon monitors my Backup Battery Unit, if I lose power, they assume that I need a (potentially expensive) battery replacement when all I have to do is unplug the battery and plug it back in.

 

Please Verizon, mention this in your communication instead of the dire, irresponsible warnings I get:

 

ONT BATTERY REPLACEMENT - ACTION REQUIRED

Our diagnostics have detected that the FiOS ONT backup battery that runs FiOS Voice services for up to 8 hours during commercial power outages, needs to be replaced.

Click the OK button to launch In-Home Agent where you can order a replacement battery. Need more info? Click www.verizon.com/battery

Failure to replace your battery may cause damage to your Verizon network connection equipment through leakage. Your FiOS services will continue to work as long as the ONT remains plugged in and continues to receive electrical power.

Status: Acknowledged
Thanks for the heads up. I will pass this on the the proper team.
0 Votes

Except for a few main pages all Verizon pages on the website fail to work properly with Firefox. This is due to the incorrect handling of web forms that Firefox correctly submits as well as the rampant IE-only code that is not W3C HTML compliant as can be seen with online validation tests.

It is so bad that I cannot even use Firefox to submit this idea. OK, it really is a complaint and yes I notified suppor and the web team quite a while ago and even requesting status updates yields neither a usable response nor any changes for the better. Ignoring web standards and not supporting the top three common browsers (IE, Firefox, Chrome) equally well is just grossly negligent and suggests that those maintaining the web site lack technical knowledge.

Status: Acknowledged

Sorry to hear about your difficulties accessing the sites using Firefox.  I do not personally experience any problems, but I will forward this on to the My Verizon team to see is there are any other reported issues. Thank you for your input.

AndyGriswold

Web Site Improvements

Status: Clarification Needed
by AndyGriswold on ‎02-13-2013 03:08 PM

Have your website actually allow you to manage you sub accounts.

Status: Clarification Needed
Are you referencing email sub accounts?
0 Votes
agtherrien

Flex View, Customer Service, and Website

Status: Duplicate
by agtherrien on ‎01-30-2013 04:05 PM

I work in the tech field and I am so frustrated right now I want to cancel my service.

 

First, the website is awful. There is so many redirects its slow and keeps signing me out when I am trying to locate anything. An upgrade and overhaul wouldnt hurt.

 

Second, Technical Assistance....Not so much, I called tonight and the person didnt know the answer to my question at all. Can I view live TV on my iPad through my STB? Can I watch SHO on my iPad anyplace? How do I import my content into the Media manager so I can access the content remotely, and finally, why when I am signed in on my iPad and I try and access my content does it tell me I have to sign up when I have authorized my device?

 

Lastly, Flex View...change the name, nothing flexible about it. Help...Before I just cancel.

Status: Duplicate

We're sorry that you are experiencing such frustrations. You might like to add your voice to these previously suggested ideas on the web site, and the cross training of agents:

 

http://forums.verizon.com/t5/Share-Your-Ideas-with-Verizon/New-Web-Page/idi-p/512589

 

http://forums.verizon.com/t5/Share-Your-Ideas-with-Verizon/Improve-Customer-Service-Cross-Train-Depa...

bonniek

HORRIBLE ONLINE EXPERIENCE

Status: Acknowledged
by bonniek on ‎01-25-2013 09:10 AM

I suggest that a company that wants to present itself as the go to company for Quantum internet services, completely re-vamp the online account services.  It is by far the MOST frustrating experience.  We can't navigate from page to page without signing in repeatedly.  And constantly have to respond to "security" emails sent to my email account.  Verizon should be embarrassed to present this to their customers.  Hands down the BEST services available for tv phone and internet is Verizon, BUT, this website is doesn't reflect it.

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