on 05-09-201309:01 AM - last edited on 05-10-201305:24 PM by ElizabethS
There is a grammatical error on your website on the opening page. How about you proof your website by using people who actually know the difference between you're and your....And while we are at it, when someone has a suggestion like this, how about having an option for contacting us that isn't a bear to get through?
Every time you ask a political poll question, I know in advance the answer that will win the poll because they are ALWAYS Republican based. Not once has a poll question been answered based on a democratic view. Please stop the bias on your website.
While it's nice that Verizon monitors my Backup Battery Unit, if I lose power, they assume that I need a (potentially expensive) battery replacement when all I have to do is unplug the battery and plug it back in.
Please Verizon, mention this in your communication instead of the dire, irresponsible warnings I get:
ONT BATTERY REPLACEMENT - ACTION REQUIRED
Our diagnostics have detected that the FiOS ONT backup battery that runs FiOS Voice services for up to 8 hours during commercial power outages, needs to be replaced.
Click the OK button to launch In-Home Agent where you can order a replacement battery. Need more info? Click www.verizon.com/battery
Failure to replace your battery may cause damage to your Verizon network connection equipment through leakage. Your FiOS services will continue to work as long as the ONT remains plugged in and continues to receive electrical power.
Except for a few main pages all Verizon pages on the website fail to work properly with Firefox. This is due to the incorrect handling of web forms that Firefox correctly submits as well as the rampant IE-only code that is not W3C HTML compliant as can be seen with online validation tests.
It is so bad that I cannot even use Firefox to submit this idea. OK, it really is a complaint and yes I notified suppor and the web team quite a while ago and even requesting status updates yields neither a usable response nor any changes for the better. Ignoring web standards and not supporting the top three common browsers (IE, Firefox, Chrome) equally well is just grossly negligent and suggests that those maintaining the web site lack technical knowledge.
I work in the tech field and I am so frustrated right now I want to cancel my service.
First, the website is awful. There is so many redirects its slow and keeps signing me out when I am trying to locate anything. An upgrade and overhaul wouldnt hurt.
Second, Technical Assistance....Not so much, I called tonight and the person didnt know the answer to my question at all. Can I view live TV on my iPad through my STB? Can I watch SHO on my iPad anyplace? How do I import my content into the Media manager so I can access the content remotely, and finally, why when I am signed in on my iPad and I try and access my content does it tell me I have to sign up when I have authorized my device?
Lastly, Flex View...change the name, nothing flexible about it. Help...Before I just cancel.
I suggest that a company that wants to present itself as the go to company for Quantum internet services, completely re-vamp the online account services. It is by far the MOST frustrating experience. We can't navigate from page to page without signing in repeatedly. And constantly have to respond to "security" emails sent to my email account. Verizon should be embarrassed to present this to their customers. Hands down the BEST services available for tv phone and internet is Verizon, BUT, this website is doesn't reflect it.
I complained some months ago that when I update my credit card info, the confirmation screen gives me a dumb, misleading message thanking me for enrolling in Auto-Pay and that it may take 60 days to activate. Since I am already enrolled in Auto-Pay, it makes me think that I am re-enrolling and have to wait 60 days for it to take effect, thereby missing a billing cycle and causing a late payment. When this happened the first time I called customer service and they assured me that an Auto-Pay cycle will not be missed, which was true. This just happened to me again tonight so Verizon WEB developers, I guess, are just too lazy to correct the text to say something like "Thank you for updating your Auto-Pay profile".
byprisaz10-14-201206:28 AM - edited 10-14-201206:38 AM
Allow better online account management PLEASE.
Gotta love the upgrade and renewal site. Everything including the chat says upgrade and renewal.
No options to downgrade and not renew. That cuts into the bottom line!
It would be nice to just have a site where it was account management, and not marketing. The account as it stands allows you to upgrade or downgrade the services you wish. But not without renewing your bundle. You must call in to change services levels without a commitment date change. It was always my understanding, and what I am always told when calling, the contract/commitment dates are only for the bundle of services. Like triple play vs. double play. As long as you keep the services in your bundle, changes can be made at any time without changing your commitment.
Also allow the customer to see what the true cost would be for breaking a bundle and dropping a service such a phone. Every time I call for information and talk to a different person, the story changes, as I get passed from one dept to another. Last time I tried to drop phone services, they tried to hit me with the full 24 month Early Termination Fee, or told me I would be charged $230. With 12 month remaining shown on the web site. Let us go into the upgrade and renewal site, or account management site, and remove a service, show us the ETF with total services cost, and allow the option to be in a commitment or not.Come on put it in writing.
There is only a place to manage premiums and extras. You can remove those, but since they are paid in advance, do you get a credit for the remaining month, and the following month since they are paid in advance?
DETAILS OF THE PROBLEM: I manage my elderly mom's account and log in to monitor the account online. A security pop up recently prevented me from seeing the bill, etc. I needed to verify my login with a temporary PIN provided by Verizon.
Presently the only options we had when verifying the account was by 1) Recieve PIN by voice recording at xxx-xxx-xxxx 2) Recieve PIN by mail.
Since time was of the essence, option 2 was not a feasable choice.
Option 1 put so much stress on my mom it made her cry.
She has difficulty hearing and comprehending the message. I had to devise a convoluted system of calling her cell, having her hold the cordless phone -in speakerphone mode- in close enough proximity to the cell- to hear the PIN, then have her listen for my instructions to press 1 when the recording asked for it... I was exasperated after 3 failed tries and a neighbor had to come and do it for her. The whole thing was rediculous and customer unfriendly in my opinion.
Why have to press 1 during the recording? Why not just have the recording say, if this is not the account holder please disregard this call? By requiring the person to be there to press 1 prevents the PIN from being recorded to an answering device, (which again; I could have remotely accessed without involving my mom). I believe, it even says in the small print under the telephone option (if you're not there, we'll leave a message - so having to be there to press 1 defeats this and makes the instructions incorrect).
SOLUTION: Simply adding a cell option to this mix could have given me the chance to recieve the PIN by text, (a system even my bank uses...) and logged in without involving my mom and upsetting her.
IF the option to recieve cell phone texted PINS only appears if there is a cell phone on record, there should be a link on the menu choices which says, Want to recieve this PIN by Cell? Enter your cell phone number HERE (link to update record).
Thank you on behalf of future frustrated sons everywhere.
on 09-16-201204:48 AM - last edited on 09-16-201212:41 PM by ElizabethS
Hire more employees like Anthony_vz He is a Verizon employee on the forums pages who is always tries very hard to find a solution to customers" problems. I believe that he is worth his weight in gold to Verizon, and I hope they are properly rewarding his due diligence!!!!
I know ad revenue is important, but having an ad play before every video, which can be 15-30 seconds, gets to be annoying.
Maybe one longer ad (similar to something like hulu.com) before videos are viewed might be a better idea, so when we watch a string of videos we do not have to sit through an equal amount of the SAME ad over and over again, which is usually the case.
Let's be honest, I am not going to buy a product if I don't want to, even I see the same ad 10 times in 15 minutes. In fact, it get's to be off putting after a while.