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Enter New Idea
Grumpy39

Outdated browser

Status: Launched
by Grumpy39 on ‎11-10-2010 05:18 PM

You are using an outdated browser that verizon.com does not support. For a better experience, please use a supported browser.

 

I am using firefox 3.6+, and 3+ is apparetnly NOT outdated.  Anybody else?

Status: Launched
LisaM304

BEING ABLE TO CHANGE MY SERVICE TYPES AND ADD ONS ONLINE

Status: Acknowledged
by LisaM304 on ‎05-14-2011 10:21 AM - last edited on ‎05-25-2011 09:49 AM by Admin Emeritus

I would love to be able to add or subtract items from my bundle online. For example, I had the Starz Player

added but had too much trouble viewing it on my computer, so I uninstalled it but had to call Verizon to have

it taken off my bill. It would have been nice to just uncheck a box and have the bill auto-adjusted at the end of

the pay cycle.

 

 

 

 

 

 

 

 

 

 

 

 

Status: Acknowledged
xmnj

Stop using java on Verizon sites

Status: Acknowledged
by xmnj on ‎06-15-2011 11:10 AM

The use of Java on your websites is very bad.  It's not only slow, but does not always work.

Status: Acknowledged
DisgruntledWeb

Remove Promotional Garbage from web pages!

Status: Acknowledged
by DisgruntledWeb on ‎03-23-2011 07:51 AM - last edited on ‎03-31-2011 01:01 PM by Admin Emeritus

{word filter avoidance} I try to get on the website to pay my bill and I have to wait for 4 different fields of huge-data-file pictures of promotional **bleep** to load before I can even see the fields that will let me get logged in, THEN wait for another pile-o-promotional crap to load before the payment fields show up. CRIMINY! DOES EVERY %$#@! WEB PAGE HERE HAVE TO BE 20GB and 80% PROMOTIONAL SALES CRAP???? Can ANY page on this site EVER just get down to the business at hand?? Are you so upset that your only getting $420 a month from me that you totally PANIC if I won't spend $8 to watch Christina Agulera and Cher on my cell phone?? Who on God's green earth thinks we want to see all that crap you're foisting on us???

 

Status: Acknowledged
Trelea

Verizon Home Page

Status: Acknowledged
by Trelea on ‎03-21-2011 05:08 PM - last edited on ‎03-22-2011 07:44 AM by Admin Emeritus

It seems that the current Verizon web page is a recent redesign and improvement over an earlier version that I have never seem.  I'd like to suggest that more work needs to be done.  In particular, the page needs to be more user-friendly for persons who are older or with more limited vision.  Even with the zoom set to 150% on a 23" LED monitor, it is impossible to read much of the text, particularly that in light blue font.  (Making the screen any larger is not the solution as it means having to scroll horizontally to view an entire page -- in addition to the vertical scrolling that one expects.)

Status: Acknowledged
Gilmourish

My Idea is a SIMPLE one

Status: Acknowledged
by Gilmourish on ‎08-17-2011 09:57 PM

I understand the profitability of advertising on web-sites. But I strongly urge Verizon to change its current corporate strategy which is making this site into one confusing billboard.

 

I don't care that the weather is 72 degrees and the Lo was 58 degrees, nor do I care that that information is brought to me by Weatherbug. I will never go there, nor will I consider going there.

 

Furthermore, I didnt ask to know that NYers are using an easy way to pay off their mortgages, nor do I wish to calculate a new payment for mine. I like it just the way it is. How dare you pray on your own customers, hoping they make an accidental click on useless links. Greed.

 

The reason google is a great search engine is because it does ONE thing better then any other.

 

I hope my plugs are bringing in the checks for the corporate machine.

 

 

Status: Acknowledged

I have for years we waiting for FiOS to be available to me. I live in Pepperell, Ma and for years have been contacting Verizon a when I can get service. I have been told everything from "soon" to "it there but it maybe at capacity". When asked what at "maybe" at capacity means exactly, I was told that's all they know. I have watched the towns around me get it and heard nothing about my town. Is there something blocking the roll out. The cable company has started offering discount for signing long contracts, and would hate to be stuck with them when the service does become available to me. If this can not be posted, can this info at the least be made available to call and chat center reps. This could would help Verizon by not having possible customers locked into long term contracts, when the roll out of service does happen.

Status: Not Likely
In the early days of FiOS we used to share this information... but all it did was help our competitors direct their efforts... so we no longer provide the information in advance to keep them guessing...
nunes808

One mans thought

Status: Acknowledged
by nunes808 on ‎06-23-2011 03:04 PM

I got an idea!

 

Hows about gettting the people who designed the forums activation website to work on your actual website.  It was much easier to sign up, create an account and login then it is for me to find a contact number to call someone regarding pricing and ordering new service.  Make it easier for people to contact you and you just might have more business....just a thought.  I have 10 years in IT and your current website navigation is lacking imho...if im having trouble hows about the techy potential customers?  I imagine they will look someplace else such as I where its much easier to get my questions answered.  The old saying if you won't service your customers someone else will -Napoleon Hill

dslr595148

IMAP workaround (leave mail on server)

Status: Acknowledged
by Gold Contributor VII ‎04-13-2011 11:22 AM - edited ‎04-13-2011 11:27 AM

Since it is unlikely that you will not deploy IMAP e-mail, as address in the thread

 

http://forums.verizon.com/t5/Share-Your-Ideas-with-Verizon/IMAP-e-mail/idc-p/300993#M5758

 

I have a bright idea.

 

#1 Say something like..

 

**

 

Since we don't offer IMAP e-mail. this is how you can configure your e-mail client to keep mail on the server.

 

**

 

#2 Then give them the directions on how to do that.

 

#3 For users who use your automatic setup program, in the automated setup program configure their e-mail client to keep mail on server.

 

Thanks for considering this/these idea(s).

Status: Acknowledged
deedeeleo

User friendly - NOT

Status: Acknowledged
by deedeeleo on ‎03-23-2011 10:35 AM

Verizon...you really need to make things a bit more user friendly. I recently switched from Comcast, just to save some bucks, and maybe I'm sorry. Comcast navigation was so much simpler...when I wanted an on demand TV program they were all in one spot, click and I was watching the show. For as much as I've scanned the tutorials, I've yet to discover the secret to getting a regular broadcast channel program on demand. And forget about trying to reset my password to gain access to my account. Please, this is not a fortune 500 endeavor here...every password combo I came up was deemed to be weak...I finally entered a vulgarity plus some numbers...BINGO...in like Flynn. And don't ask about my experience with Verizon Enterprise Center at work...

Status: Acknowledged
soofredriver

missing info on the home page

Status: Acknowledged
by soofredriver on ‎01-06-2011 05:36 PM - last edited on ‎01-13-2011 12:08 PM by Admin Emeritus

I don't understand why the daily stock report is not posted on the front page of the web site. It's not even shoen on the business page. What gives?

Status: Acknowledged
Quze

This site is TERRIBLY designed

Status: Clarification Needed
by Quze on ‎12-27-2010 05:40 PM - last edited on ‎01-03-2011 12:17 PM by Admin Emeritus

I visited today  for two things:  balance and play.   I can't find WHERE the friggin game is.  The design of MyVerizon is simply awful! 

 

Here's the thing... if you want folks to participate in your marketing events you need to make it easy for them to do so. Seriously, verizon, this is a HUGE area of opportunity for you. DON'T BLOW IT!

 

Status: Clarification Needed
Please be more specific as to what you're looking for and I'll try to help you find it.
rawbun

Service and Support

Status: Acknowledged
by rawbun on ‎12-25-2010 02:22 PM - last edited on ‎12-29-2010 07:29 PM by Admin Emeritus

For existing Fios customers, the web site is impossible to use. I have tried to upgrade a couple of times, but found the site confusing and directed only at new customers.

 

I have also tried to call to get an upgrade. Isn't there an easier way to change service without accessing my account number? Or perhaps if the IS ncessary, is there a way to access account numbers without having to figure out my husband's email user name and password? There are two people who pay for this account after all!

 

 

I really miss the service at Time Warner...

Status: Acknowledged
Added the "website" category so your comments would be directed to the appropriate business group in Verizon. Thank you for your feedback!

I'm in a technology field.  I understand that it's impossible to know for sure how long a job will take until you're on-site and able to see what's what. But a lot of people don't get this. It'd great to just have a sidebar on your support page(s)  titled "why a four hour window?" and explain it in painfully simple terms.  It's an easy and inexpensive way to rteduct blood pressure of your customers.  Thanks.

 

ps- It would alos be great if your technicians could call ahead to their next appointment when they're on the way.  Again, not expensive and it would ensure your cusrtomers aren't "indesposed" or otherwise occupied.Spell Check

Status: Acknowledged
fujica

Copywriters

Status: Already Exists
by fujica on ‎09-21-2010 04:04 PM

Why doesn't Verizon hire freelance commercial writers/copywriters to bring fresh ideas to marketing?

Status: Already Exists
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