I would love to be able to add or subtract items from my bundle online. For example, I had the Starz Player

added but had too much trouble viewing it on my computer, so I uninstalled it but had to call Verizon to have

it taken off my bill. It would have been nice to just uncheck a box and have the bill auto-adjusted at the end of

the pay cycle.

{word filter avoidance} I try to get on the website to pay my bill and I have to wait for 4 different fields of huge-data-file pictures of promotional **bleep** to load before I can even see the fields that will let me get logged in, THEN wait for another pile-o-promotional crap to load before the payment fields show up. CRIMINY! DOES EVERY %$#@! WEB PAGE HERE HAVE TO BE 20GB and 80% PROMOTIONAL SALES CRAP???? Can ANY page on this site EVER just get down to the business at hand?? Are you so upset that your only getting $420 a month from me that you totally PANIC if I won't spend $8 to watch Christina Agulera and Cher on my cell phone?? Who on God's green earth thinks we want to see all that crap you're foisting on us???

It seems that the current Verizon web page is a recent redesign and improvement over an earlier version that I have never seem.  I'd like to suggest that more work needs to be done.  In particular, the page needs to be more user-friendly for persons who are older or with more limited vision.  Even with the zoom set to 150% on a 23" LED monitor, it is impossible to read much of the text, particularly that in light blue font.  (Making the screen any larger is not the solution as it means having to scroll horizontally to view an entire page -- in addition to the vertical scrolling that one expects.)

I understand the profitability of advertising on web-sites. But I strongly urge Verizon to change its current corporate strategy which is making this site into one confusing billboard.

I don't care that the weather is 72 degrees and the Lo was 58 degrees, nor do I care that that information is brought to me by Weatherbug. I will never go there, nor will I consider going there.

Furthermore, I didnt ask to know that NYers are using an easy way to pay off their mortgages, nor do I wish to calculate a new payment for mine. I like it just the way it is. How dare you pray on your own customers, hoping they make an accidental click on useless links. Greed.

The reason google is a great search engine is because it does ONE thing better then any other.

I hope my plugs are bringing in the checks for the corporate machine.

I got an idea!

Hows about gettting the people who designed the forums activation website to work on your actual website.  It was much easier to sign up, create an account and login then it is for me to find a contact number to call someone regarding pricing and ordering new service.  Make it easier for people to contact you and you just might have more business....just a thought.  I have 10 years in IT and your current website navigation is lacking imho...if im having trouble hows about the techy potential customers?  I imagine they will look someplace else such as I where its much easier to get my questions answered.  The old saying if you won't service your customers someone else will -Napoleon Hill

Verizon...you really need to make things a bit more user friendly. I recently switched from Comcast, just to save some bucks, and maybe I'm sorry. Comcast navigation was so much simpler...when I wanted an on demand TV program they were all in one spot, click and I was watching the show. For as much as I've scanned the tutorials, I've yet to discover the secret to getting a regular broadcast channel program on demand. And forget about trying to reset my password to gain access to my account. Please, this is not a fortune 500 endeavor here...every password combo I came up was deemed to be weak...I finally entered a vulgarity plus some numbers...BINGO...in like Flynn. And don't ask about my experience with Verizon Enterprise Center at work...

I don't understand why the daily stock report is not posted on the front page of the web site. It's not even shoen on the business page. What gives?

For existing Fios customers, the web site is impossible to use. I have tried to upgrade a couple of times, but found the site confusing and directed only at new customers.

I have also tried to call to get an upgrade. Isn't there an easier way to change service without accessing my account number? Or perhaps if the IS ncessary, is there a way to access account numbers without having to figure out my husband's email user name and password? There are two people who pay for this account after all!

I really miss the service at Time Warner...

I'm in a technology field.  I understand that it's impossible to know for sure how long a job will take until you're on-site and able to see what's what. But a lot of people don't get this. It'd great to just have a sidebar on your support page(s)  titled "why a four hour window?" and explain it in painfully simple terms.  It's an easy and inexpensive way to rteduct blood pressure of your customers.  Thanks.

ps- It would alos be great if your technicians could call ahead to their next appointment when they're on the way.  Again, not expensive and it would ensure your cusrtomers aren't "indesposed" or otherwise occupied.Spell Check

Please give us the ability to turn off the Message View pane, it is very annoying.