Every time i call the 800# for customer service (frequently to talk about incorrect charges on my bill), i have to enter my information via the automated system. when i finally get a sales rep, they ask for the same information all over again. I understand the concern for security and privacy; however, Verizon needs to do a quality assurance check/audit to streamline the process for customers who call in for service. Between the automated system and the sales rep. it should not take multiple requests for the same information, which in turn takes several minutes and creates impatient, frustrated customers.
Today I received an email from Verizon on what to do in a power outage. One of the suggestions was to "restart your Optical Network Terminal (ONT) by following these instructions." Clicking the link took me to the support page. After several minutes of browsing and searching, I found no information on restarting the ONT.
I have previously seen comments in the forum about resetting the ONT. But don't recall ever seeing instructions on "how" to do it. Again, search wasn't helpful.
If you are going to send out such emails, why not make them helpful.
I was looking into upgrading my channel package to Extreme today only to find out that ABC Family HD isn't in the Extreme package. Only preferred or Ultimate. I don't know what kind of deal Verizon has with ABC/Disney for this channel were it is omitted from the middle tier, but the channel which my wife watches on a fairly regular basis would be upset to loose the channel in HD. I won't be upgrading because of this which means no more money from me to Verizon. The local competitor has more channels available in their channel tiers and upgrading you don't loose any channels, just gain so you would think Verizon would at least be competitive there. The channel packages should make a bit more sense so others would want to upgrade. You're paying more for more channels yet loosing some at the same time. Not exactly a smart business model in my opinion.
When you add phone numbers that you want to receive phone calls from while the Do Not Disturb feature activated the "blocked" callers get a message saying that I am not accepting phone calls at this time.
There should be an option for people to be able to leave a voicemail and a choice to of me using the DND message or my own voicemail message. And in this age of many people having a cell phone and home phone, I should be able to add more than 10 numbers. I have DND schedule for 10pm to 9am every day because my husband and I get up very early for work (sometimes he works late). I set up 6 phone numbers so far that I'd like to be able to get through (my cell, husband's cell, kids cells & his work #s). would like to be able to add family member phone #s just in case of an emergency. Don't like to keep my cell phone on all night since I frequently get wrong #s calling me all hours of the night.
Living in Ventura County is like living in an open sandwich with bread only on the bottom. All we get here is Los Angeles news and they rarely ever give our news stories or weather/traffic. They do 100% LA, Orange and Riverside info but not Ventura.
They assume everyone works in LA area and south and east of LA. Many of us travel to Santa Barbara frequently so having local SB traffic, weather and news would be great. Can u feed us CBS, ABC and NBC local news eminating from Santa Barbara in addition to the LA stations we already get?
I recently downloaded the fios mobile app and i wanted if you guys can add FOX SPORTS to fios mobile. I'm going to college so I want to see the games through my android since i won't be home to watch the game thorugh my TV. Thank You!!
These TV listing suck why do I have to go to each on demand channel and scan alphabetically to see what is playing. Why can't they provide one alphabetically listing for all free and premium channels. On the regular TV listing why can't I filter by more than one criteria, for example list all hd movies. Currently I have to select all HD channels or all movie channels. Why are the movies given a rating or some comment on likes or dislikes.
For reasons that are not appropriate for this forum, I contact Verizon on a fairly frequent basis. With each call, I spend an inordinate amount of time navigating through the auto attendant and wind up receive a message "we are attempting to connect you to the last agent you spoke with". The timeout waiting for "the last agent" is six minutes.
To date I can only think of one out of approximately fifteen calls where it would have been helpful to speak with the last agent.
On the surface it is a good idea to try to maintain continuity of service by connecting your callers to the last agent they spoke with. However, in practice, I have never successfully been connected to the last agent. So what this attempt at continuity of service actually provides is a waste of your customers time.
On to my suggestion… Add a choice to the auto attendant that allows the caller to DECIDE if they would like to be connected to the last agent instead of making the decision for your customers.
I have 2 VMS 1100 HD DVR's. Just last week, both and one client were upgraded from Firmware Release 1.0 to Release 1.0b. I no longer can search on a show, then have the option to record the show or record the series from the search results. I was able to do this on Release 1.0 prior to the upgrade to Release 1.0b. Please restore this functionality.
I recently changed from DirecTV to Fios Quantum TV. There are definitely pros and cons to each mfr.'s DVR, but one thing I really miss is having the option to sort my recorded programs/List alphabetically. Please add the option to sort "View Recordings" recorded shows list alphabetically. Thanks!
Many times while I am browsing the On Demand options for my 4 year old an age-inappropriate ad/trailer will be running. The most recent example is for The Other Woman. While I was looking for a Disney Jr. show "let's kick him in the balls" blared out of the tv.
Is there any way Verizon can keep the On Demand trailers to a PG / all ages appropriateness level? We've seen trailers for horror movies, trailers with violence, etc. and they are not things I want my daughter subjected to but I have no way of blocking these.