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Gator1

SEC Network in HD

Status: Acknowledged
by Gator1 on ‎08-28-2014 04:32 PM - last edited on ‎08-28-2014 08:06 PM by Moderator

Get the SEC channel in HD for the whole country.

Status: Acknowledged

Enable Ethernet on VMS so i dont need to use your router. I want to get rid for you router and you upgrade to a wireless AC router. But I dont want to need  to have to have you router pluged  in for you settop boxes.

Status: Acknowledged
hoodj

start adding channels

Status: Acknowledged
by hoodj on ‎08-18-2014 06:40 PM

time for verizon to start adding instead of taking away channels , just so expensive anymore

Status: Acknowledged

I have counted at least 36 SD channels that are offered but are not in HD. They are in HD and other providers offer then in HD. The channels I have noticed are: BBC World News, Crime & Investigation Network, Disney Junior, DIY, Esquire Network, EWTN, Fox Sports 2, Fusion, GSN, H2, Hallmark Channel, HLN, Logo, Nicktoons, Nick Jr., Own, UP, American Heroes Channel, BBC Cbeebies, CNN International, Fox College Sports, Fox Deportes, FX Movie Channel, Gol TV, Great American Country, INSP, Jewelry TV, NESN, Ovation, TV One, Turner Classic Movies, TBN, Sprout, RFD-TV, Reelz, and PlayboyTV. Having these channels in HD could potentially draw in more customers and satisfy the existing ones (especially the ones constantly complaining about not enough HD content). 

Status: Acknowledged
ccp4

Add FXX to Preferred

Status: Acknowledged
by ccp4 on ‎08-26-2014 05:03 AM

As mentioned in previous posts, FXX is not a sports network and is not a premium channel.  This should be added to the Preferred channel tier.  I was an RCN customer and moved to a new neighborhood and wanted to try Fios.  I'm extremely disappointed that FXX is not part of the Preferred package.  RCN offers a package at the same price as Fios Preferred, without premium channels - but it has FXX, NFL network, Tennis channel, and much more offered.  

 

Please add FXX at the very least, it's really diappointing that Fios Preferred does not have it currently. 

Status: Acknowledged
svz

FiOS On Demand - SD vs HD

Status: Acknowledged
by svz on ‎08-25-2014 09:39 AM

There are two major issues with watching items onDemand with FiOS: 

 

1 - the default option for watching any show is SD! Why is watching in standard definitions a default option? If HD option is made a default one, it would make it so much more convenient and hassle free (see problem below as well)

2 - if you hit watch in SD accidentally (since it is a default option), THERE IS NO WAY to go back to watching the show in HD!!! Deleting the item from My Lybrary, resetting the box, calling Verizon, nothing helps. THERE IS NO WAY TO GO BACK TO WATCH A SHOW IN HD IN YOU ACCIDENTALLY STARTED WATCHING IT IN SD!!!

 

Suggestions: 

1 - making watching in HD a standard option in onDemand menu

2 - creating a function that would allow you to switch to HD if accidentally started watching a show in SD.

 

Status: Acknowledged
etkastor

Make a program to optin for beta test

Status: Acknowledged
by etkastor on ‎08-29-2014 09:34 PM

Make a program for customers to optin for beta test for new products(router/setopboxes/ont) and services(TV/internet spped/Ponne Features). I would love to test new items before they realesed

Status: Acknowledged

ADD C-SPAN TO 'TV NETWORKS' THAT CAN BE WATCHED ONLINE

 

I switched to Verizon ONLY because you carry all C-Span TV channels.

 

You show a lot of silly-named networks, but C-SPAN IS MISSING.

 

PLEASE ADD C-SPAN AS A 'TV NETWORK' THAT CAN BE WATCHED ONLINE.

 

THANK YOU.

 

Status: Acknowledged

Every time i call the 800# for customer service (frequently to talk about incorrect charges on my bill), i have to enter my information via the automated system. 
when i finally get a sales rep, they ask for the same information all over again. I understand the concern for security and privacy; however, Verizon needs to do a quality assurance check/audit to streamline the process for customers who call in for service. Between the automated system and the sales rep. it should not take multiple requests for the same information, which in turn takes several minutes and creates impatient, frustrated customers.

 

 

Status: Acknowledged
topdog

Fios TV

Status: Acknowledged
by on ‎08-24-2014 10:10 AM

PLEASE  again allow us to disable this horribly annoying. Home page.  It is entirely worthless.! The page used to be able to be disabled.  That function no longer works.  Why not just can the person who thought this up and while you are at it, the programmers who goof up the soft ware should go as well.:smileymad:

 

Status: Acknowledged
SinCara

Add ABC Family HD to the Extreme package

Status: Acknowledged
by on ‎08-20-2014 01:00 PM

I was looking into upgrading my channel package to Extreme today only to find out that ABC Family HD isn't in the Extreme package. Only preferred or Ultimate. I don't know what kind of deal Verizon has with ABC/Disney for this channel were it is omitted from the middle tier, but the channel which my wife watches on a fairly regular basis would be upset to loose the channel in HD. I won't be upgrading because of this which means no more money from me to Verizon. The local competitor has more channels available in their channel tiers and upgrading you don't loose any channels, just gain so you would think Verizon would at least be competitive there.  The channel packages should make a bit more sense so others would want to upgrade. You're paying more for more channels yet loosing some at the same time. Not exactly a smart business model in my opinion.

 

 

Status: Acknowledged
catherder

Eliminate ETF Penalties When Verizon Does Not Provide Services

Status: Acknowledged
by catherder on ‎08-23-2014 10:35 AM - last edited on ‎08-24-2014 12:23 PM by Moderator

I am moving and Verizon does not service my new address.   I tried to get Verizon service, but could not.   Nevertheless, Verizon is charging me $160 early termination penalty.  While technically, I understand that this is valid under the contract, it is totally hostile to customers.   Because of this, I will never use Verizon for wireless, phone, TV, or internet in the future. . .  even if it is cheaper than other availabler services.    If Verizon was interested in building customer relationships over the long term, then early terminations penalties should not be levied when Verizon cannot provide service after a move. 

Status: Acknowledged
Lynn21254

Marketing to ineligible current customers

Status: Acknowledged
by Lynn21254 on ‎08-23-2014 09:06 AM - last edited on ‎08-24-2014 12:21 PM by Moderator

I receive marketing mailers from Verizon at least 4 times a week and sometimes more. I am not eligible for any of the plans advertised because I am an existing Verizon customer. I am always trying to find a way to reduce my bill. Perhaps if Verizon did not spend so much money on marketing to people with no chance of gaining a new customer, my monthly bill would not have to be so high.

Status: Acknowledged

Today the set top box have no known abilty to restrict the the set top box to only show HD if avaible or to only show your subscripted channels. Today you get a pop up saying "Press C to view in HD".

- I would like to have a setting that makes that automatically.

 

In the program guide you can press OPTION and selected my subcription but when you go to "TV mode" you have "all channels" and you can't change that.

- I would like to have a general setting which gives me ONLY my subscription unless I choose different.

 

Status: Already Exists
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