on 11-21-201009:50 AM - last edited on 12-21-201011:09 AM by DougVZ
I get why Verizon wants to differentiate between phone and data services on wireless plans (bandwidth limitations have been more than ably demonstrated by AT&T's iPhone issues), but on residential services, it's just a rip-off.
The phone services is essentially a VOIP service and as such it's just data, which is more than adequately charged for under the internet service I pay for through FiOS. At this point, having wasted time and effort to try contacting Customer Service about dropping my home phone service (the office was closed for the weekend - inconvenient unless I want to call from work, no?) and worked through the Tech Support phone maze (enduring push ads for services I don't want before I even get to the menu options), I finally logged in to myVerizon, worked through the Shop options to see if I can Customize my own bundle package, only to find that I can't do it online. Presumably this is because I would be reducing my billable services.
You can see by that last paragraph that it takes too long to get anything done with Verizon or to find out they can't / won't do it.
If Verizon wants to retain me as a customer, then why not let me view the costs of a truly customized package? Rather than paying a Customer Service rep to have their ears bent by me (assuming I ever get hold of one), you would actually find out what I AM interested in, and you might find that I am happy with lower bandwidth on my internet connection, freeing up capacity for other customers. Verizon doesn't even offer the 10/2 speed we signed for any more, but it's perfectly adequate for my needs. Similarly, I'm fine with the TV package, but the landline can go and will, or you won't have a customer at all.
Hello, I was looking around on my DVR. I have a lot of small 30 minute shows recorded on my DVR. And on the main DVR where the shows are recorded, if you click 'OK' on the folder with all the same shows, there is a 'PLAY ALL' option, so it plays all of the shows in that folder one by one. But I watch most of my shows in the other room on my other TV. And when I click 'OK' on the same folder on the other TV, nothing happens, there is no options, so I can only use the 'PLAY ALL' on the main tv. I was hoping that there could be some kind of small update to the DVR that would allow you to have a 'PLAY ALL' option in any room. Thank you.
on 11-13-201008:26 PM - last edited on 11-17-201001:41 PM by DougVZ
For the last three days, every time I log into email, a super-annoying pop-up ad appears right over the user name box just as I go to enter my user name. It is an announcement that sometime in the next millenium Verizon is going to roll out a new internet interface with a brand new set of bugs and broken links.
It seem this ad is timed to ensure users accidentally click thru on it in order to maximize user irritation.
Please get rid of it immediately, or at least move it to a place where it does not interfere with the functionality we users pay for.
It would be nice to have an option to sort the DVR recorded program list by title or by the order the programs were recorded. The episode list inside each title folder can be sorted by date recorded, so you know which episode is oldest, but it would be a lot easier to find a specific show if the program list had an option to sort it by title.
Just received notice that my DVR rental is going up a dollar a month to pay for system upgrades. Here's an idea: Since I'm already completely satisfied with my FiOS TV service, why not skip the upgrades and leave the price the same. Thank you!
I am a recent convert from Comcast and am considering switching back due to the poor parental controls. I do not allow my kids to watch soft-core porn. As we all know, this type of programming runs all night on the premium channels. I don't have anything against it being on the air, but I want the ability to keep it away from my daughter. The rating on this programming, however, is TV-MA. That's the same rating as for Entourage and Real Time with BIll Maher. So I can't block one without blocking the other. This is a deal killer for me. Other cable companies rate soft core porn as "Adults Only." It's simple to block it in that case. Why doesn't FIOS do the same?
I just learned about the Media Manager feature, the down side to downloading and installing this software is that you have to have the DVR set top box. It would be great if Verizon would allow subscribers with the standard set top box to be able to use the Media Manager as well as the DVR users. I own an older TV Set which makes it hard to connect different components, however I also own a very nice Desktop PC and it would be great to view the contents of my PC on the TV set.
I think someone should clear this idea with Verizon Management and make it possible for us users with standard set top boxes to be able to receive the Media Manager feature from our TV.
In native mode on the Cisco box. My TV automatically stretches the 480i feeds and I have to unstretch it. I can set the box to disable 480i and 480p, enabling 720p/1080i and it will show the 480i feeds in 4:3 @ 720p, but my TV scales the 480i feeds a lot better. I had Directv before and in native their box would send the right signal to not stretch the 4:3 480i feeds. Directv's DVRs are excellent but their picture quality is not as clear as FIOS.
More people are watching shows and movies online. Your prices and your availability needs to be better to compete with that. Netflix has jumped way ahead with its availability of lots of Movies (Including EVERYTHING on Starz Movie channel!) and tons of shows for instant streaming! And it is very reasonably priced.
You did good adding HBO Go, but the problem with HBO Go is you can only watch on ONE device at a time. This is inconvenient even for a small family of 3 or 4. You need to be able to not only download on any device but be able to watch on any device at any time. Right now, if my husband is watching something on his iphone, we cannot use it to watch on our computer or phone at the same time.
Right now, I am trying to keep cable in my home but if your prices do not lower soon, we will be getting rid of it and using internet only.
The iPhone remote app is nice, but it really lacks the tactile feedback of a normal remote, which is annoying. Even better than being able to feel the buttons you're hovering over would be to be able to hit a button, and simply say "put on Food Network".
The iPhone 4s now has the voice keyboard built in, so this wouldn't need to be much of an extension of that.
bythetick123411-05-201003:31 PM - edited 11-09-201011:57 AM
Below is an email I received an email from the RFDTV CEO and sounds just awful. Granted RFDTV is not the best programming but there are a few shows I do enjoy. The cost is EXREMELY low and they claim Verizon would not accept the same existing contract... a ZERO percent increase! Please continue to include RFDTV in our lineup. It will not cost Verizon or any of it customers any more dollars.
<BEGINNING of EMAIL>
November 4, 2010
To: All Verizon FiOS TV Customers
Fm: Patrick Gottsch
Re: RFD-TV Status on Verizon FiOS TV
Thank you for responding to RFD-TV’s message to FiOS TV viewers of this channel. Please know that we would not bother you if this was not very, very important.
Unfortunately, RFD-TV has a critical situation developing here with FiOS TV that needs to be brought to your attention. A program executive with Verizon FiOS TV notified RFD-TV that it was going to remove RFD-TV from the FiOS TV lineup “over the next two weeks”.
For the past several months, RFD-TV has been working hard with executives of FiOS TV to renew and extend the original Affiliation Agreement that expired earlier this year, which had been the basis for their carriage of RFD-TV during the past 2 years. Unlike most other channels who are asking for rate hikes from their carriers when renewing, RFD-TV DID NOT ASK FOR ANY RATE HIKE WHATSOEVER, and in fact, simply offered to extend our original agreement under the same terms and conditions. RFD-TV does receive a small, monthly subscriber fee from FiOS TV (a few cents each month), which is very similar to the amount received under other long-term agreements that RFD-TV has in place with our other distributors including DIRECTV, DISH Network, Comcast, Cox, Time Warner, Suddenlink, Charter, Bresnan, Mediacom, and others.
FiOS TV instead has chosen to play “hard ball” with RFD-TV, and is trying to force unreasonable terms for extending carriage for five more years, including demanding a 70% rate reduction, carriage for the next year for free, plus FiOS TV wants to move and limit RFD-TV into their Ultimate or Prime packages only, which would force many of FiOS TV customers to have to pay nearly $20 extra each month just to get RFD-TV. Please note that RFD-TV even offered to lower its rate to FiOS TV if they would only put RFD-TV in their most penetrated Ultimate package so that every FiOS TV customer could receive RFD-TV at no additional charge. FiOS TV flatly rejected our generous offer, telling us again to take their terms or be removed from all their systems nationwide, which leads us to where we are today.
As an independent channel, it is difficult for RFD-TV to fight such unfair tactics, as we don’t have the leverage of a Fox, ESPN, or Discovery channel, which are owned by large media conglomerates and have the power of many channels being distributed by those carriers. RFD-TV has to depend on its audience to raise their voices and help convince companies like Verizon FiOS TV to carry this family-oriented channel. At this time, we ask that you do the following in order to help keep RFD-TV on FiOS TV:
1. Send an e-mail and call the key decision maker at Verizon FiOS TV on this matter and tell him your personal thoughts on this matter. Please copy Info@rfdtv.com with any e-mail sent.
2. Contact your local Verizon FiOS TV office and encourage them not to drop RFD-TV from their program lineup, and ask your friends and neighbors on FiOS TV to do the same.
3. Spread this information and suggestions to others through your personal options (Facebook, Twitter, e-mail lists, etc.) and ask them to join in this effort.
RFD-TV’s ratings continue to climb and now beat many of the other basic cable channels in both daytime and prime time periods. RFD-TV is the #1 cable network serving 50+ year-old viewers as a percentage of our audience, all of which is confirmed by Nielsen. RFD-TV is about to celebrate our 10th Anniversary on December 15, and we are proud of what we have been able to accomplish over the past decade.
FiOS TV claims that they do not believe that many of their customers watch RFD-TV, or will miss this rural channel if it was removed from their mostly urban and suburban systems. We hope that RFD-TV can get your help to prove them wrong, and turn FiOS TV’s executives’ attitude around on this ill-advised decision that they are about to make.
On behalf of everyone at RFD-TV, along with our 93 independent programmers, I thank you in advance for any support with Verizon FiOS TV that you and your friends/neighbors may provide for us at this time. We will keep you fully informed as more news becomes available during this crisis through another e-mail or scroll on RFD-TV.
Again, please copy me on any emails sent to Verizon so we can keep it for our records, which helps prove the passion of RFD-TV’s audience.