I would like to see pay per view, for the NFL season. Either pay per view of a single game of any of the 32 teams, or a season pass for a specific chosen team out of all 32. Also with any other sports, soccer, basketball, hockey, single game pay per view.
bymoanne10-20-201011:23 AM - edited 10-22-201007:58 AM
Currently call trace which used to be a functional means of identifying harassing or threatening phone calls over copper wire is functionless with VOIP calls. Hacker technology has developed to the extent that calls can be "spoofed" such that they appear to orginiate from another location. This same technology would also be applicable to data which is a scary threat for security.
My #1 interest in technology development which I think is a marketable idea that would bolster Verizon as the # 1 security provider is that we develop ANTI SPOOFING technology/methodology to effecively combat this latest and I think greatest threat to security which to date there is nothing that can be done about.
I have an HD tv in my room and I want an option in the settings to turn off non HD content on both channel scrolling and in the on demand menu. I can't tell you how many times I've ordered a movie in standard def by accident! You should promote me from TAM to Idea Executive!
There should be a button on the remote that allows you to speak what you are looking for instead of having to navigate your complicated menu or type in what i'm looking to watch or record. This idea will make Verizon a ton of money and I want a cut!
I live in Plainsboro which is located in central New Jersey in the county of Middlesex. (one mile or so from the border of Mercer County which is part of the Philly DMA.) When I signed up for FiOS in January, I was told that the FiOS 1 news service would be available soon. It's not.... In fact, 10 months later, I'm disappointed that folks with FiOS who live just shy of 10 miles away can receive FiOS 1 news for NJ and I cannot still. I left Comcast, who carries News 12 NJ, for the amazing features of FiOS. I've spent months contacting your customer service, tech support, exchanged phone calls and emails with local tech support and recently spoke with your executive customer service who was unable to assist me unless I wanted to try my call again and speak to your executive tech support.
I also live in an area which is roughly the same distance or so to Philadelphia and to New York City. I'm mapped out of the VHO 08 (Southern NJ/Philadelphia) receiving the line-up for VHO 07 based on my zip code and being part of NYC's DMA.
I get commercials for car dealerships in and around Philly. I get local cable ads for news segments on Philly's CBS 3. In fact, even my weather channel and weatherscan provide me conditions for Center City and the Philly suburbs. I live 12 miles from Trenton yet Verizon only supports one WeatherStar per VHO. A rep on the telephone once told me it was designed that way and usually covers a broad area that would experience the same weather conditions.
Cable at least provided me relevant temperature and local information. When severe weather alerts occur, guess what I see on weatherscan or TWC? I see alerts for the immediate counties surrounding Philly. I have to rely on internet access to see my local forecast alerts via the NWS or wait for a NYC station to break in with their weather bulletins. Not all that reliable.... The weather widget doesn't populate warnings. The traffic widget populates incidents in places like the suburbs of NE Philly. Not my neck of the woods... I can't even get alerts for my county to dash across the screen. If there's a flash flood, at least I'll be able to watch FiOS until my apartment becomes an indoor swimming pool.
Who designed the mapping for this area? I'm curious to see if anyone ever once considered the thoughts of scoping out what the competition has and why they offer what they offer for a reason. Again, being that we're so close to both major metropolitan areas, Comcast provides both NYC local channels (and their respective HD's) and Philadelphia local networks in SD. They also carry the around-the-clock News 12.
The last conversation I had with a tech support rep was on a Saturday from a call center outside of Tampa. He explained to me that there's franchise and market restrictions, etc. I said, I'm fully aware of that and reminded him that because he's in Florida, he's not in NJ where FiOS sought and was granted an entire state-wide franchise. I also had to remind him that being that I'm on one hub which was designed for east-central/Northern NJ receives Verizon's own channel for news and yet it's not coming down my way. I also had to remind him several times that their biggest competitor here has provided both major metro areas and their local networks for years.
A rep in June told me that the channels weren't available, he did not know where to refer me to and admitted that it might've been a simple oversight on Verizon's part.
After 10 months of trying to contact someone that would give a **bleep** and would be willing to listen, I figure that I would post this letter here. It's worth writing it if anyone else has felt the same frustrations and has tried to seek answers to something that you would think normally would be so simple to resolve.
So, Verizon, again I ask... why can't we receive the local channels for both major metro areas? why isn't FiOS1 news available here? why must I sit through local advertisements for business in Philly if I'm supposed to be New York only? To me it doesn't make sense. If I moved 2 miles to my west, I'd have both. I don't want to move 2 miles west.
Showing Adult title in the program is Ok but please put the name of the movie/ show in the program description so we have some idea what we are watching, some nights there are 25 Adult Title shows on and no idea what they are.
Every once and a while, the TV guide listing that your customers sign up for changes. To help them look to see what channels they are currently singed up for, why not list them? You list a few but you do not list all of them. I have read recently how several customers have wanted the Hallmark channel added or wish to view MLB. If these were shown to them in their plan and were changed, they could simply check their plan on your website to see the change.
I think it would be good to have installers check that all features and functions work on new installs, and the customer signs off on it. My installer was quick to finish and run out the door, granted the ONT was already there, but then I had issues with the remote DVR, along with other things that would of been caught during the initial install, causing over a months worth of time with tech support and escalating cases to get everything working.
I think taking the extra time will help avoid many of the support calls, instead of having techs concerned about doing the job quickly to only have extra time to sit around before going to another customer.
When I forgot my password the only way I could get it was to get a temporary pin to which goes to either my home phone or have it snail mailed to me. What if I am not at home? How do I get it then? Couldn't you make it so that you could have it emailed to your email account?
I was a cablecard user when my Windows Media Center with ATI Digitial Tuners worked. Hopefully when I get my Ceton card; I will get back to it.
One thing that I think would be fair is that for Cablecard users the price for HD Packages should be less. We can not use VOD so we are not getting the benefit of that service. We should not be charged the same as users that have FIOS STBs because we are not getting all the services.
bytweek10-03-201001:22 PM - edited 10-04-201007:39 AM
I just wasted most of my Sunday to discover that there is some fundamental compatibility issue between the iPAD and the Actiontec MI424WR wireless router that Verizon has provided to me. The issue isn't connectivity as the iPAD was able to connect and access non-secure sites fine. The problem appears to be with sites that require authentication like Facebook, popular banking sites and even the iTunes Application store. The Safari browser would always hang while trying to authenticate and eventually report back that the server had stopped responding. I have several other wireless devices on the same network (including a MacBook) that worked normally.
After researching the problem on the web and trying all of the suggestions of what appeared to be related issues, I still had the problem. The suggestions were to change the security type to WPA or WPA2 and use a fixed channel instead of automatic. I called both Apple support and Verizon support, neither of which could identify nor solve the problem. Verizon indicated that they do not support specific devices just to add to my frustration.
I tried connecting a different wireless access point which I happened to have to the same network that my Actiontec MI424WR is connected to and found that when the iPAD used the other access point, it worked great. This verified that the Verizon connection and the wired portion of the Actiontec works fine but the problem is buried in the wireless driver somewhere.
My suggestion is to get this issue worked out with Actiontec as quickly as possible and add this information to your knowledge base to save some other poor Verizon customer the same frustrations that I had. I can only imagine what a less knowledgeable person would have gone through
I love Verizon's service. Our small office uses it in preference to the non-Verizon VOIP offering that the rest of the office uses, even though we pay more for it.
But every time we get a call from Verizon sales, or call in to fix some billing problem, it is painful. Either technically--"switch from Centrix and we'll save you money" ended up with no calls coming in to one phone line (or maybe it was call hunting that didn't work) and no voice mail for several days; or billing wise "your price will be xx amount, minus a $20 promotion on top of that for the trouble that the failed switch away from Centrix caused you"--where the amount wasn't what was promised.
And when I call in to clean the issue up, the answer is "they shouldn't have done that, it won't work because of" (fill in a reason that takes us 10 minutes to understand).
Verizon, we love your service at our home. The plans are simple, the bills are relatively easy to understand. Please make your small business billing as easy to deal with.
If you'd like more specific suggestions, I'd be glad to go through our bill with you and point out what confuses us.
The features Verizon Fios offers are great, but using the remote is not so great. I think adding a qwerty keyboard to the remote to make the features more user friendly is a necessity. It is awkward and outdated to use the remote to access all the great features fios offers.
Having a keyboard would make things simpler. Please consider this.
Rather than developing FiOS Remote and DVR apps for each developer, why not develop a Webkit based application that would work on all phones? This would require much less R&D and you can still put it in most cell phone app stores. The only two reasons I can think of not to do this is:
1) some phones will not give webkit proper access to work through the local network
2) Verizon is intent on giving priority access to this feature to VZW phones (but this does not seem to be the case, as non-Verizon Android phones are supported)