I just have 2 request. One simple, one maybe not so simple.
First Request: Reconfigure how to access the On Demand Premium Channels!
Why did FiOS make it so difficult to locate and/or navigate to the On Demand Premium Channels?
I had TWC and their OD Premium Channels preceded the actual Premium Channel.
Ex: If HBO was on channel 401 then HBO On Demand was located on channel 400! No need to search for it, it was right there!!!
FiOS should have followed that navigation example, which would make the transition to FiOS from cable that much more simple and easy!!
It's hard enough after having cable for...well my entire life, to learn FiOS' new channel line up, now I have to search and navigate through a series of button pushes to find ONE on demand channel.
Or maybe at the very least, FiOS should move the On Demand Premium Channels selection to the 1st or 2nd spot on the list of the On Demand options.
Here's how to locate HBO On Demand in FiOS...for those of you newbie's:
Push the ON Demand button on your remote>Scroll to find then select Browse All>Scroll to find then select Premium Channels>Scroll to find then select HBO On Demand>Scroll to find then select your final HBO OD option, movies, series, etc> Scroll to make your selection. Voila!! See simple!?!?!
WHY so difficult for such a sought after feature? It took my wife and I the better part of a morning after my service was installed to find it. They promote that they have it (which is 1 of the primary reasons I made the switch) but don't tell how to find it in ANY documentation that the installer leaves you. We had to literally search it online!
Second Request: Local news: FiOS 1 local news is awful! Period! I understand that it's in it's infancy, but C'mon! I've seen better news broadcast from high school students, but you don't really expect much at that level!
For my dime I'd expect a better local broadcast.
Don't know how Verizon could make this happen, but what if Verizon negotiated with TWC et al, to bring the local channel news 12 to FiOS for a monthly subscription fee?
The cable company's can't stop people from jumping ship, they might as well generate some revenue form those that did and are willing to pay for a familiar news source! I could care less, my wife on the other hand complained almost every day about her beloved news 12 (which doesn't even really cover our area, but whatever) until she found HLN. But I'd be willing to pay a marginal subscription fee for that channel to make her happy ....or quiet......which ever comes first
That's just my 2 cents.....which incidentally is all I have left after my first FiOS bill! Just kidding, but no seriously, it was a lot! Nevertheless, hopefully I WILL get what I pay for...unlike with cable!
Verizon...you really need to make things a bit more user friendly. I recently switched from Comcast, just to save some bucks, and maybe I'm sorry. Comcast navigation was so much simpler...when I wanted an on demand TV program they were all in one spot, click and I was watching the show. For as much as I've scanned the tutorials, I've yet to discover the secret to getting a regular broadcast channel program on demand. And forget about trying to reset my password to gain access to my account. Please, this is not a fortune 500 endeavor here...every password combo I came up was deemed to be weak...I finally entered a vulgarity plus some numbers...BINGO...in like Flynn. And don't ask about my experience with Verizon Enterprise Center at work...
Yah, thats all I have to say. Actually give a water blockage device about things we have to say. Also, when a customer needs help dont just send me to the unhelpful online agent. Nothing on this website has helped me in anyway shape or form. I am still haveing the same problems that I had when I signed up and I still haven't heard a thing back from verizon.
I have called Verizon and spoken to many people that seem to have no idea what I'm referring to. On channels 30-48 there are channels that my surrounding local townships post information and show important notices. Who do I call to get my local (Wayne Township in NJ) feed on Verizon. The competing cable company carries this feed, so I know it's available.
Dearest Verizon FiOS gurus, gods, et al, so here is a question I'm sure cannot be new to you; With the advent of smart phones with wifi, Apple's iPhone & iPad (2) with wifi (are you following the theme here?), Blackberry's with wifi, etc, how does one, such as I, a loyal FiOS subscriber, get such devices to work on the included Verizon Wi-Fi for FiOS internet hotSpots???? Are/will there be apps for such devices which would authenticate you to the FiOS Wi-Fi HotSpots??????
It would be great if Verizon could answer the competition with "yup, there's an app for that" Would love to get my new iPad2 (when I get it) to be able to use the Verizon WI-FI HotSpots all over the country with a Verizon provided app to authenticate myself as a valid user and be able to surf the net while at my favorite, albeit overpriced coffee Shoppe
Maybe it's just me, but I always look in the wrong place in my alphabetically sorted app screen on my android phone. The FIOS Mobile Remote app and FIOS on Demand App are right next to each other in the "F" section, but the Verizon Fios DVR app is down with the V's for Verizon. And don't forget the Media Manager APP or MyVerizon Mobile apps.
Please consider adding WFMZHD 69 (now only on Ch15 SD) from Allentown, PA to the VHO8 (Southeast Pennsylvania) viewing area. This station also covers Bucks County, PA (north of Philadelphia). Many residents of Bucks County, PA like me, travel to Northern NJ to work, which is in their coverage area. WFMZ HD provides local weather, traffic and news from Bucks County to Northern NJ. VHO8 SE PA currently doesn't cover NE PA/Northern NJ/ NYC. But Trenton, NJ right across the river from Bucks County, receives both the Philadelphia and/ NYC stations which would be great to have them on VHO8. If that can't be done, at least have WFMZ HD. The channel slots do not overlap, and HD 515 is available in VHO8. WFMZ HD is an independent station in Allentown where FiOS is currently building out. WFMZ HD would broaden your local HD coverage in VHO8 and view much better than the SD feed that exists now.
It would be really create to have a Verizon network here in the Caribbean. My current internet provider is extremely unstable and does not provide the promised speed, while I am using it. If you can set up a network over here I would be extremely happy and I am sure that thousands of other Caribbean who are stuck using this extremely slow network would agree as well
I would like to see Verizon make available a DVR/DVD combination. I don't mind losing TV programming but I hate losing movies that I have recorded on my DVD. I have now lost two DVR's along with all the movies I had recorded on them. If a DVD option were available I could burn Disc for my movie library.
Windows, Linux, Mac. As a start? With a Clear header that these are user supported boards and Verizon does not endorse or support any one operating system. These could be areas where users could discuss OS issues. Like what used to be in the news groups.
Many times we end up recording the same thing in two different rooms. My wife has a habit of 'forgetting" that maybe I recorded something on the good tv in the living room. I make sure I record it in the bedroom also. I understand I can now restore recent deletes but it's easier in my house to just watch it on the other tv.
Many times I forget to delete the duplicate recordings until I'm at work or out somewhere. What I'd love is check boxes for multiple deletes. Also I get irritated when I don't want to delete all of something in a series subdirectory. A check box option in the series subdirectories would be awesome. Right now you have to wait for the delete, hit OK and then open the series directory again and start over. If you have several to delete but want to leave the latest one it can get tedious.
I know I really shouldn't be complaining about a service that has saved me from missing things more than once but I do think those options would get me in less trouble at work while messing around with my DVR. Just my two cents, keep the change
It might seem like a good advertising gimmick to say that you pass channels through unaltered to customers, but from a customer perspective, we shouldn't have to worry about the varying saturation, brightness, etc. between content provider feeds. They should be normalized at the VHO to give us consistent levels across channels.