The Coupons window is very annoying. When you click on the "x" to close the window, you'd expect it to close, not wait and pop up in the next screen and usually right in the middle of the information you're trying to read. If I want the coupons, I'll get them. Please make it so that when a customer clicks on the "x" to close the window, that it stays closed until their next session.
Right now, Football alerts are coming in about 1 minute after the situation they are alerting. That means on a goal-to-go opportunity, the play is often over before the alert comes in, so there's no chance to switch to RedZone to catch the scoring opportunity.
If there's any way to speed up the alerts, it would be great. Right now, it's faster for me simply to bring up NFL.com on my computer and glance at it every few seconds.
It would be very helpful to be able to move these apps (Verizon FiOS DVR Manager, FiOS Mobile Remote, and FiOS on Demand) to an SD card on my Android phone. These apps are much, much larger than the average app one finds in the Android Market (the Mobile Remote app is close to 15MB if I recall correctly). I've had to uninstall both the Mobile Remote and the VOD apps from my Moto Droid as I just don't have the extra memory. However, I have GBs free on my SD card.
This option was made available in Froyo 2.2, so it's not really anything new.
I recently switched from Dish to Fios TV, I can't help to compare these two providers. To win the competition, there are few things Fios can do.
First, high light the channels that are available to my TV package in green. With hundreds of channels available, many of the times, I got tired of finding the one that is in my package.
Second, we do need a better TV guide. I got one large sheet of paper from the technician, it has all packages listed. It would be much better to offer me a laminated booklet(something that is heavy duty). I am sure that piece of paper will be wore out after a month.
Last thing, the equipment is way pricey comparing to Dish.
I have to say that I'm very pleased overall with FiOS. Signed up last Fall and the only issue that I've had was a failed STB. Absolutely no outages, or need to reboot the box, which happened once a month with Comcast.
A few suggestions, or rather ideas, that would make FiOS absolutely ideal for my personal use:
1) There is a rather annoying, loud beeping sound that happens occassionally during commercials. It happens on virtually every channel, whether HD or SD.
2) I would love to see enlarged hard drives on the STBs. Holding only 20 hours of HD programming is borderline for our viewing and recording purposes.
3) Recently, when using the search feature in the guide and the DVR, I've been getting a message stating "Unable to retrieve Information" after typing/selecting the fourth character of a search. The search then exits back to the guide of the DVR menu.
4) I generally have not been effected by the changing of the channel line-up on my package. However, I now have noticed that the World Fishing Network is no longer available on my package, which was a channel that I had watched somewhat regularly since we got FiOS. Now, I still believe that our channel line-up is very good compared to what I was previously getting, but I do find it alarming that channels are being taken away. While I understand the business side of things, I can only think when these changes are made, that in the end, we are all going to be paying much, much more for television and internet than we ever have.
5) With all of that said, the only channels that we don't have that I'd like to see added to my package, and in the normal line-up, are FSC HD, FSC Plus HD, Gol TV HD, Bloomberg HD, and BBC America HD.
6) Any plans in the future, once nearly every channel originating from the US offers an HD channel, that there will be "HD Only" packages available, at a savings to the customer (either through price or through expanding offerings)?
7) Back to the subject of channel changes... one of the issues that I see frequently on message boards, and have experienced through the channel changes, is the lack of communication from Verizon to their customers. It doesn't appear that Verizon customer service folks do a thorough enough job of explaining the 2-year price guarantee and what that actually means. Your community message boards are filled with folks who are outraged at having channels taken away. Many of these headaches down the road could be avoided by providing more and better communication early on in the process. My own personal story is that when I signed up, I was told that new customers were to receive an HP Netbook. I only signed up for TV and Internet, and only found out by calling a month after the service was installed that the Netbook offer only applied to those who had signed up for the Triple Play package.
8) When we had a faulty DVR, we had to await a replacement from Verizon to be sent via Fed Ex/UPS. Why in the world could a tech not drop off a new box? We had to wait three days to get our service back up and running. Comcast would have had a tech out the following day to drop off, and, if needed, hook up a new box.
9) I hope that when my pricing guarantee is up next July, that I won't be in a position in which my bill increases substantially. I'd like to see current customers offered the pricing/bundle/promotion opportunities that new customers receive.
I would really like it if Verizon provided FIOS to the millions of Americans that currently do not have it. I signed up for Direct TV 2.5 years ago because FIOS was not in the area. When I asked when it would reach my area, the customer service rep who sold me the Direct TV package stated the goal was 2 years. 2.5 years later parts of the city I live in has it (and has had it for a few years now) while the part I live in, still does not have it. Verizon needs to get on it and provide it to all its customers they advertise to!
hi verizon t.v , i think it would be a mistake not to televise the Broncos vs Patriots game as i think this will be the game that everyone will be looking forward to see. the ratings will be off the charts and it will be a shame if fans can't watch it .you only have one game scheduled for 4.15 i.e jets at eagles local but why have more than one televised games at 1p.m. i kindly ask the powers that be to listen to your viewers for once. i think if you were to honour my request and i believe there are a lot of us who would love to see this game would be more than happy to say verizon fios t.v is the best as they listen to what there viewers want.
I know DirecTV owns rights to the NFL ticket, causing people that want FIOS the headache of choosing watching their team at home or having to go out to see the games. Most people I know that have the Ticket, myself included, have it because the team they root for is from another area, and that is the only way to see all of their games.
What I suggest is to offer a "Hometown Package" where you can get your local channels from a specific area. For me, I'd want the Pittsburgh channels. If you gave only the local channels, and it was a year round service, so you could keep up with other news items from the area, you would also get the games you are looking for. I'd see the Steelers every week, and could keep up with local events. I could also drop directv, and put all of my services with Verizon. Seems like if it was only one cities local channels, the price could easily beat the nfl ticket, and a lot of people would get what they are really looking for.
on 10-09-201009:40 AM - last edited on 12-10-201002:41 PM by DougVZ
It would be awesome if you built in support for Apple's new AirPlay feature. iTunes integegration and the ability to send stuff from my iOS devices would be really slick and add value to your service. It would save me from buying an Apple TV for sure.
Verizon should make it easier to shut of mailing promotions.
For those of you that are trying to be more environmentally friendly Verizon does "allow" promotions mailed to your house to be shut off. Though you have to be very persistent. They first time I called they actually said they couldn't do it, but I informed them Comcast did it for me so why couldn't they. That changed their tune. They do stated it will take a month to process (they may have thing be printed already with your address on it which they can't pull out of print). A month later I had to call back. And a month later I called again, though this time I demanded to know why this was so difficult. I was disconnected twice. When I got to a manager I was actually given attitude, I mean the guy "hello"ed me. I swear he was reading of some script from his computer and was annoyed I kept asking what they were going to do to make it easier for people to shut off the mail promotions. His only answer was that mine was shut off. Which was clearly not my question. Thus making me repeat myself, until I gave in and asked for his supervisor. Go figure she wasn't in the office. Anyway I am still waiting to see if it has actually been shut off.
I am not sure why you could just log onto the Verizon website and click an opt out button, like you can for email promotions. It would save them the money of all that paper and postage.
With the DVR hard drive being so small, it's a pain to not be able to delete content from a non-DVR STB. The multi-room DVR feature is great, but with the HD being so small (and we don't even record that much HD content) it fills up fast. So you should be able to delete content from another STB by entering in a code/PIN, similar to Parental Controls, or Facebook widget.
Also, the ability to do the same via the Mobile Web site. Since I'm already logged in, there's no authentication issue. What if I want to record something, but there's no space, and I want to manually delete something opposed to having it auto-delete whatever is the oldest.