Since you guys now have a large library of primetime shows that are available on Demand, It would be nice if they were "noted" somehow in the guide (perhaps OD) as being available on demand, that way we can reserve our DVR spaces for shows that are not available onDemand.
We have the new HD STBs installed & since it has a USB, Ethernet, Audio out ports that this box is able to do a lot more things but I am unable to find any information regarding how to utilize more features of the box? Can Verizon provide more info, thanks.
Since the guide does not move foward until the exact time is reached (i.e. it shows 9:30 up until the clock reaches 10:00), can there be an option to go to a particular channel even if the program occurs in the future. Example: If it is 9:58, I move the guide forward so I can see the prgrams at 10:00. However if I want to go to that channel I have to move the guide back to 9:30 and then press Ok. Why can't there be an option of "Go to channel now"?
Pardon me if it has been suggested before, but I didn't see it browsing the forum history.
I'd like to have Fios Internet, but a $50/month minimum is just too much for our household.
We'd like to have Pay TV, but $80/month (when you add a box and taxes) is also too much.
We're rather conservative with our phone service, as well, maintaining a measured line for $21/month - people usually call us, not vice-versa; we keep it so we can actually hear and have a conversation, not use the word "What?" so much - cell phone voice quality ain't exactly HD.
Could we have a 3M/1M Fios tier for $20/month bundled, in lieu of the "High Speed DSL" offering? Doesn't Verizon have a vested interest in migrating everyone off DSL - isn't Fios less maintenance prone?
Could we have some form of Pay-TV wherein we're allowed to pick our own channels ($2/channel, 15 channel minimum) or channel-groups (Kids Bundle = Nick + Disney + Toon, Biz-Bundle = CNNfi, FNC, Bloomberg, CNBC, Chick-Bundle = OWN, WE, Oxygen, LTM, Geek Bundle, Jock Bundle, etc - $5/group, 5 group minimum)? Forcing us to buy 200-300 channels for $80 a month means we simply choose to do without.
I have a manual recording set up to record part of Tonight Show (I go to bed after monologue and like to see guest interviews).
So I have a manual recording setup to record the last 40 minutes of the show. In 1.8 the recorded show list would show the recording title as Tonight Show and group them together. In 1.9, it just says manual recording. So for a test I set up a second manual recording. DVR grouped them all together.
Interesting enough, if I used remote DVR app on cellphone, it actually showed them separate by title like it did in 1.8.
You have thousands (millions?) of customers in the tri-state area, and we've been hit pretty hard by the hurricane. Many local and national companies have been outstanding citizens by providing relief services and donations to afflicted residents (Time Warner Cable has donated $1M; there are dozens of Duracell charging stations roaming around the city providing free electronic charging for people). I'm curious if you've joined them in providing relief, and if not, I urge you to do so - you have countless loyal customers in this area, and it would be great for you to show your appreciation in a time of need.
I love that the guide color codes the programs by content type. (i.e. red for movies). I would love to be able to filter the guide by those types - so I could see only the movies, or only sports, etc. You can already filter by just HD content, so this could just be an extension of that feature.
on 12-18-201008:30 AM - last edited on 12-21-201011:19 AM by DougVZ
We recently switched from DTV to FIOS, which we overall are very pleased with.
However, DTV had several features which we really miss, some of which have been mentioned in other posts, which seem like obvious needs:
1) Multiple recorded episodes of a show can be grouped into a folder, sorted by date (optional)...much easier
2) Option to hide duplicate SD channels ...on my high def TV's, I have no need to scroll through the duplicate SD channels, and it is difficult to tell which channels below 500 are duplicates or the only version....
3) For any show/movie...detailed info with bio and pictures of actors/guest stars/directors/producers/cinematographers etc, which is really neat for those interested.
Verizon operations support systems for repair appear woefully inadequate.
I recently had a problem with slow FIOS Internet service. It was clear that my network was working properly, as I had 65+ Mb/sec speeds available between local machines. Furthermore, my neighbors with Verizon Internet were experiencing the same slowdown problems as myself. When I reported the trouble, your rep took me through a script that produced the same results. I asked the supervisor if they needed to have a CO or transmission tech look at the problem. He replied that the only people they could dispatch were the techs who come to the home to check out the router and fix set top boxes.
Apparently, the center I talked with had no access to existing network outage information, nor a means of communicating this type of problem. A dispatch was scheduled (4 days after the trouble report), and a tech will show up tomorrow morning. In the meantime, my service has been back to normal for the last day - I guess by a network tech responding to an alarm from a network router, and fixing the problem. I find it strange that in the twisted pair world, repair centers taking trouble reports have had access to network failure information for at least the last 50 years, but somehow we have lost that ability today.
I have tried to go on-line to notify Verizon that the problem is resolved and that the scheduled dispatch is unnecessary, but the on-line system has no data on the trouble report, even though I have a ticket number.
Verizon could both reduce costs and improve service quality by providing its staff with systems that offer relevant customer equipment, account, and network status to the service rep at the customer interface. This must be supported by a set of workflows and the needed training to exploit this information.
A serious operaions and systems plan is needed as the first step.
Lets say someone has a pair of Red and Cyan glasses sitting around.... Well!!!!
Make a new update for boxes to have a feature where the box will automatically can change any channel in to the 3D of your choice... (Red and Cyan, Yellow and Blue, and so on)... It would give Fios something that no other company has done yet.... (Unless you includes youtubes feature to do that).
Don't lie, you know that would be a pretty fun idea!