I have just gotten FIOS Digital Voice, and while I like the product I would like to see a total re-vamp of the contact import/export functionality. At present a custom install of Intellisync is done to facilitate this functionality, but it presumes you are using a mail client like Outlook in order to use this successfully. I use Gmail and the standard web interface. Gmail has the capability of exporting all your contacts to a CSV file.
Instead of presuming your customers use a mail client that is supported by Intellisync why dont you allow CSV file import functionality for those that do not use a supported mail client. I dont know about anyone else but in this day and age of smartphones, tablets, etc we should have greater supportability with a simpler import capability.
My previous provider had on screen and on desktop caller ID. It's a feature that I truly miss. The phone rings and you don't have to interrupt your surfing or viewing for a nuisance call. When is Verizon going to implement on-screen and on-desktop caller ID?
I would like to know step by step process on how to get Fios network to my area and how the process of negotiation works in order to get my community involved to inviting Fios in to our area. I don't discriminate on the companies given high speed internet service in my area but I would love for fios to be established in the area and make a deal with our local ISP in hopes of offering Verizon's FIOS premier internet service to my area. I hope to make a difference to small town sebring by being the first to get the community involved in helping Sebring network services which right now is very limited in connectivity compared to FIOS. Please!! if reading this forum and feel your not getting Fios in your area because it's not offered, Please!! Reply with your comments on how you can make a change to your area as well. Just think your concerns is an idea away from getting the best connectivity in your area with less internet problems and more sharing and caring made easier in your life.
Problem: Parental Controls only stop access to TV channels...kids still can watch recorded shows, free-on-demand shows, and FIOS TV. As a result, the kids still watch the TV!!!!
Solution: Enable a "Master On/Off" switch as advertised in the Help video that fully shuts off access the four(4) ways to watch TV - channel surf, recorded shows, on-demand and FIOS TV. OR, have individual menu items (like the Parental controls) turn on/off the various capabilities.
Result: Happy parent!
Other solution we tried: Purchase only the $13.99 basic service. Problem with this approach... the un-bundled cost of the other services (phone and internet) ended up being the same as the bundled service.
Verizon should have a listing of all TV Systems and other products by Product Code and Manufacturer that will not operate with Verizon Remote Control Units. The list should include work arounds or solutions. Also if Verizon is working on providing solutions and an estimated tiem when that might happen.
When I trid to set up my NEW Haier 24" Class 1080 60Hz HDTV Product Code L24B1180 I was able to get the on / off to work but I cound not get any control over the sound. This was also true when I switched to a different Verizon Remote.
At one time the set turned off when I trid to use the sound control on the Remote.
Here is a on line chat that I had on the subjet with Verizon....
A Verizon Service Representative will be with you shortly. Thank you. Agent ...... has joined.
: Chat ID for this session is 11201139790.
(00:34:45): My problem is that I can turn on and off my TV with the Verizon remote but I can not control the sound.
(00:35:20): you will need to re program the remote
(00:35:30): To program the TV code:
(00:40:38): Code 1061 dose not work. I have a New Haier 24 inc 1080 TV and none of your codes work. I can get it to work with the TV power but that is it.
(00:41:53): in that case we will have to replace the remote
(00:43:00): Did that. I tried two button and four button Verizon remotes and none of them work.
(00:43:55): is this the first time with the issue?
(00:46:00): No. Verizon sent an identical verizon 2 button remote and that also failed. The Verizon box is new – it’s for HD.
(00:46:40): did it worked before?
(00:47:37): Never with the new Haier TV, only with others.
(00:48:02): in that case its a tv issue
(00:48:22): its not compatible
(00:50:05): I get that. Verizon is not keeping up with the latest technology. It’s not the TV it is Verizon. My Haier Remote works. Maybe Verizon should send a Harmony Remote?
(00:50:45): im sorry for that
(00:50:50): is there anything else i can do for you?
(00:52:24): Can I program the AUX with the Verizon box to control the sound? No I do not have an AUX sound unit.
(00:54:04): is there anything else i can do for you?
(00:55:10): Send it up to one of your technical staff please.
(00:55:25): is there anything else i can do for you?
(00:56:28): You may have them respond to us at …..
I cant believe nobody is raising heck with ONDEMAND, EVERY MLB,NHL,and NBA game should be televised in HIGH DEFINITION! I would of thought by now everything would in HD!. IF DIRECTV can do this so should on demand all the telcos and cable companies should insist on it!.
byARKx09-01-201009:03 AM - edited 10-04-201001:03 PM
This is primarily for VZ guys in R&D and future product development ideas. My idea is to fully leverage the ability of FiOS data by allowing a new customer to either go with one of the regular data plans, or to connect to a family member's FiOS connection already established w./ either a 100Mbps FDX or a 1Gbps FDX link. The customer already paying for FiOS internet will get bumped up to the max internet speed available, currently 50/20 Mbps(9/1/10). The new customer will share that bandwidth, but also have full access to the existing customer's internal LAN resources, and vice versa, as though it is their own LAN. In essence a residential version of a SONET. Allow up to say 5 customer point to point connections like this, and each customer shares an equal cost in monthly service. If say there are 2 customers then the cost is split 50/50, each customer pays half of the total cost for each other. I'm sure you guys over there can figure something better out, but nothing metered, the same flat rate we see now for HSI/FiOS Internet connections, just obviously a bit higher in cost, and force a say 4-8 year aggreement. People need to learn commitment and not random cancellations because it's cheaper elsewhere, and understand the uniqueness of this service. The new customer adding service over the ResSONET will simply get a 10/100 or 10/100/1000 network switch, since that's all that will be needed for them, since the other pre-existing customer will handle DHCP on their LAN, you can also give both customers the option who will serve as network backbone of all the locations involved.
This as far as I'm concerned is much better than VPN, since it is quicker and easier for the customer to configure, and it's also secure, remaining on the FiOS network, and of course way faster, since the locations involved are getting local LAN speeds to each other's network resources, instead of internet bandwidth.
Change the Live Chat to say Wireless Live Chat more clearly perhaps in the heading. Also Provide a Residential upport Live Chat link on the Contact Us page. Users may not be aware that they must select Call Us to get a Live Support Chat.
on 08-15-201007:51 AM - last edited on 08-26-201012:39 PM by Doug_VZ
I imagine the most expensive part of offering wired phone service is the wiring and the installation thereof. Not so much of the cost is in the box at the end of the wire.
Then how come local phone service is say, $15/mo, yet a T1 with two twisted pairs is not $30/mo but $400/mo?
Okay, you don't actually USE that local phone line all the time, yet with a T1 you get a dedicated connection down the backbone and industrial reliability and top notch service.
So would it be possible to use a T1 in a DSL-like fashion with a router in the nearest phone box that allows many households to share the same connection through the backbone?
With more and more people using cell phones this seems like a nice way to utilize and generate revenue off the existing infrastructure. You can't beat the reliability of a wire, so I think there's value.
I have paid $100/mo for years for my ISDN but switched to wireless internet when it became available to me, as it offers 400 kb/s for $60/mo. If I could get 1.5M or even something shared for a sub-$100/mo price I'd go for it.