on 03-21-201105:08 PM - last edited on 03-22-201107:44 AM by BeckyS_VZ
It seems that the current Verizon web page is a recent redesign and improvement over an earlier version that I have never seem. I'd like to suggest that more work needs to be done. In particular, the page needs to be more user-friendly for persons who are older or with more limited vision. Even with the zoom set to 150% on a 23" LED monitor, it is impossible to read much of the text, particularly that in light blue font. (Making the screen any larger is not the solution as it means having to scroll horizontally to view an entire page -- in addition to the vertical scrolling that one expects.)
The new feature that keeps the guide views set to Favorites is convenient — one less button press.
However, one problem that now arises is that, if the current channel is not a favorite, then there's no information on it when you bring up the guide. To get it, you need to press the Favorites button to see the channel and then press it again to set the guide back to Favorites when you're done. So, maybe the current channel can be a temporary addition to the Favorites list.
In the process of trying to build hype LG's CES press release doesn't bother to tell you that to access this content you'll need to subscribe to both FiOS Internet and FiOS TV services. So again, why exactly would a customer who already has a FiOS set top use the integrated content being offered via their television? Verizon should either get into over the top streaming and offer a product that seriously offers a traditional TV alternative, or stop screwing around.
I used to have comcast. They had wonderful, fast internet. I switched to Verizon, now we have terrible, slow internet.. You should make your internet more like comcast, whose internet does not suck. The reason for this is....Our internet is the worst available.
fix it now or start giving out discounts on your discount services
When programming the DVR with the remote, there should be a pull down tab listing the days of the week. This way, if on a Sunday you want to record a show that airs on Thursday, you don't have to forward through twenty four hours a day for several days to reach that Thursday show to record. I know you can program the DVR using Search, but that too is time consuming.
I was helping a user over at the DSLReports Frontier Forums with their DSL line, and I just happened to notice that Frontier has a newer build of the firmware available on their modems that actually shows some more statistics in the Transceiver Statistics of which can be very useful.
Basically, it shows the typical statistics, and then it is also showing error counts on the line over the course of the last sync. These counts can usually be obtained by Telnetting into the modem, but if Verizon could get the lastest firmware build from Westell and allow this information to be shown, it would make Troubleshooting DSL around here a little less guess and check or troublesome.
Perhaps it would be a good idea to actually put out the "interactive media guide" or indicating its forthcoming status before sending an e-mail indicating its arrival.
Then, to add insult to injury, you direct subscribers seeking more information to your website page that has no obvious relevant link to the IMG or to a channel running an unrelated loop.
It's a terrible long-term business strategy to rely on your competitors' greater incompetence. Keep burning and insulting us (read the prior message about your grossly inferior guide) and you'll discover that, when we reach our limit and leave you, we won't be back.
It seems rediculous that I can't modify my FiOS TV plan if I have an outstanding order for an STB. Especially if the STB is already active. Waiting 10 days to UPGRADE my HD service is just crazy. I have been around and around on this and no one seems to be able to make any changes to orders once they are in the system other than cancellation.
Please fix this. I think you will have happier customers.
I am probably jumping to DirecTV at this point since Verizon has a brain dead ordering system.
When trying to record something using the iphone app, I am not able to resolve a conflict if I already have 2 things scheduled to record. I get a message telling me to resolve the conflict on my set top box. This is kind of inconvenient and is something we should be able to do from the app.