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0 Votes
flyinspageti

Offer Fios in Dorchester, MA 02343

Status: Acknowledged
by flyinspageti on ‎05-08-2012 09:24 AM

Fios should already be available in Dorchester, MA 02125. There are many multiple family homes which means there will be many potential customers without having to spend a ton of money running cables like you may have to in more rural areas. My friend in Holbrook, MA 02343 has fios and I don't see why that area would be offered fios before the more densely populated areas. I don't want to have to support comcast because I had bad expiriences with them in the past but they are the only ones who offer good interent in my area. The 3.1-7mbs down just is not good enough to stream content to and from sites like twitch.tv. 

Status: Acknowledged
0 Votes

Quick quote from http://www.dslreports.com/shownews/Consumer-Groups-Protest-Verizons-Murder-of-Standalone-DSL-119327

 

"the practice of tying broadband service to other services prevents consumer choice, limits consumers from porting telephone numbers, and essentially forces consumers to purchase local services they do not want – either because they have a wireless option or because they prefer to use VoIP or other alternatives. The net effect is to act as a drag on the adoption of broadband and new IP technologies as well as alternative, competitive voice options by making other standalone services economically unattractive."

 

Not accecptable, Verion.

 

Allow users to get dry loop DSL, and stop being so anti-competitive and anti-consumer.

 

Thanks.

Status: Acknowledged
0 Votes
humpty

Remote and Interactive mode

Status: Acknowledged
by humpty on ‎05-06-2012 02:59 PM

The 'FIOS TV' button jumps to lve TV on a DVR device if one has been rewinding a program.  It also activates interactive apps.  It shouldn't do both on the same press.  When not showing 'live' TV, it should just jump forward.  It should only start the app when live TV is playing.

Status: Acknowledged
0 Votes
BCarey

DVR slow motion playback

Status: Already Exists
by BCarey on ‎05-05-2012 03:43 PM

I've just switched from Cablevision/Optimum Online to verizon FIOS.  Unless I'm mistaken, it appears that my FIOS MultiRoom DVR lacks ability to play back a recording or portion thereof in slow motion.  

 

This is a capability  that I often used on my Cablevision DVR to watch slow-mo  replays of portions of a show, especially sporting events (e.g. to see if the ball really crossed the goal line or touched the out-of-bounds line, to analyze the player movement that led to a really good play, to see better a really good dive or gymnastics performance, ... ).  With the Cablevision support, slow motion is activated on the remote by simply pressing the Play button when the DVR is already in Play mode.

 

I'd like to suggest that this capability be added to FIOS DVRs, hopefully via a firmware update to current boxes.   Frankly I quite surprised it  seemingly isn't already available.  It's something that was available on at least some  VCRs 30 years ago.

Status: Already Exists
0 Votes
jscooper22

Syxchronize Your Watches!

Status: Acknowledged
by jscooper22 on ‎05-04-2012 05:50 AM

Can the networks, affiliates and carriers PLEASE start using the same Time Server so you're sychronized with each other so the only time we need to extend recoding is if there's a presidental press conference or s game runs long? Thanks.

Status: Acknowledged
0 Votes
Stevef3NJ

Bounce TV WWOR 9.3

Status: Acknowledged
by on ‎05-03-2012 07:15 PM

Will you please add Bounce TV to the NYC area channels.  Thanks

Status: Acknowledged
0 Votes
kajen4

Guide

Status: Already Exists
by kajen4 on ‎04-29-2012 05:50 PM

It would be VERY helpful if the guide told if a program was new (first viewing) without having to press info to find the show daComcast simply shows the word NEW if it is a programs first viewing.

Status: Already Exists
0 Votes

Time Warner has dedicated channels for ShowTime and HBO for viewing series and some movies which have aired in the past,

I think Verizon should do the same with FIOS, Thank You !

Status: Acknowledged
0 Votes
hoot727

Terrible application process

Status: Acknowledged
by hoot727 on ‎04-02-2012 08:01 AM

I thought bright house service was bad but they shine compared to verizon right now.  I simply wanted the double play on three TV's with the fios internet. So I started online filling in info. I got a pop up for live chat, so I used it to help get the process done and save money by signing up online. I had problems with the site accepting my ss number. It would not take it. So I called and they said to get the best price I had to do it online. So I went back and live chatted again to find out why it would not take my ss number. I was advised to skip it and check no ss number.  DON'T DO THIS!!!!!!!!!!!!!. I spent nearly three hours on line and on the phone trying to simply get the double play for three TV's.  After several phone calls and endless live chat I finally get to credit verification through and e-mail.  I call and now they want me to go get a NOTARIZED form saying who I am and fax it over. So because it would not take my ss number I have to jump through hoops to say who I am. I than tell them to cancel my order which they already ran a credit check on. So they tell me they can verify me by asking me questions about my credit history,, ONLY THE STUPID PERSON AT VERIZON  didn't know how to do it. So they still could not cancel my order. I called customer service who said they could just right me up a new order and let the old one run out.  They kept confusing the orders when we (the Verizon service tech and I) were on the phone with the credit verification people who by the way are RUDE>>>>>>>if you don't like your job QUIT<<<<  . Finally they make me fax a copy of my drivers license and ss card. Three times because they claimed they couldn't read it.  I enlarged it to fill a 8 x 11 paper by the way. And faxed it to a friend the same way. It printed out 8 x 11 on his fax but not at Verizon.  Seems like they knew I was aggravated and were playing a game. Service to be installed in two weeks, really two weeks to get service..  People rented the house next to me, in there for one week and I saw Verizon put in service.  Really rented and installed in one week, I live in my paid off house for 15 years and can't get service faster than someone renting.  Wonder how their credit check went..  Verizon is terrible so far. Hope their TV and internet work better than their customer service.....

Status: Acknowledged
0 Votes
questioning

This is another example of poor communication from a customer service standpoint.

Status: Acknowledged
by ‎04-01-2012 06:47 PM - edited ‎04-01-2012 09:16 PM

Was this redundant and insulting message right on top of my Firebox browser page really necessary? 

"You are using an unsupported browser that verizon.com does not support. For a better experience, please use a supported browser."   (Like I don't know what "unsupported" means?  Duh...I think that's insulting and so then I had to be bothered with figuring out how to get rid of this nonsense.) 

 

Now here is the breakdown of how I just spend 20 minutes figuring out how to resolve this issue (which is now record time for me):  At first I was thinking, "Oh yes, I remember those previous conversations with Verizon customer service reps, many of whom would tell me that Verizon only supports Internet Explorer" so I really thought at first that this was Verizon's way of reinforcing that same message...like "shame on me".  How dare I use Firefox instead?  lol

 

I tried upgrading my existing Firefox browser which didn't do anything and I tried to see if under "page info" I could get rid of that one image...no such luck.

 

But then when I read further on the link "support browser", it explained that Verizon *does* support Firefox going from Version 7 onward.   So I went to Control Panels where I can add/remove programs, uninstalled and re-installed Firefox by downloading versrion 11 of Firefox from scratch (as opposed to updating my existing browser) and that resolved the problem.

 

Now seriously, what is "an unsupported browser that verizon.com does not support" supposed to mean?  I don't mean any disrespect but that's laughable using the term "support" twice in the same sentence like that and that really led me to believe that Firefox is no good.  That's dumb.  Why couldn't it just say in the first place that my browser may need to be upgraded instead of telling me...or rather, assuming, that my browser is "unsupported" just because it's not Internet Explorer?  Saying that I need an upgrade is completely different from saying that my browser itself is not supported and anyone with a lick of common sense can understand that even without an IT background! 

 

What really irked me was that this obnoxious and redundant message which didn't even correlate with the intended message was going to stay put right on top of my browser screen until I did the upgrade.  This wasn't even in clear and coherent English and couldn't it just stay on the screen temporarily and allow the customer to close it out so the customer can move on?  An upgrade is important but it's really making a mountain out of molehill and because of an unclear message, I had to waste more time going back and forth trying to figure out what this means. 

Status: Acknowledged

Thank you for your suggestions- I'll pass them along to the appropriate team within Verizon!

0 Votes

somebody is using a tracking device to watch me on my desktop pc !they change my password accounts all the time ! verizon need a device to stop this a security rundll.exe securirty virus was puy on my desktop pc.when i first got my dsl router box no verizon security was download on my desktop pc !this security rundll.exe trojan had took over my pc! i use norton security it destroy the trojan security virus !i am using an open wireless internet now no verizon dsl for it verizon security suite was never no good

Status: Acknowledged
0 Votes

Why can't we have more than a weeks worth of guide data? All be it, it might be bad data with FYI behind the scenes, but when you see a commercial that says starting next Tuesday x/x/x, it would be nice to go and schedule the show.

Status: Already Exists
as noted, we already provide 14 days of data.
0 Votes
WantService

Expand your service

Status: Acknowledged
by WantService on ‎03-09-2012 10:48 PM

I would love for you to expand your service out to the Bothell area, like now. I want to use your service and I can't because you don't provide it. You would get a lot more costumers if you were to expand out more since you are cheaper the some of the other service provided. Just saying you need to expand out more faster. Thanks

Status: Acknowledged
0 Votes
Hondo17

Fios TV Content - ESPN3

Status: New Idea
by Hondo17 on ‎03-06-2012 06:52 PM

 Please make ESPN3 available for the Waltham, MA area.

0 Votes
daver924

INSTALL IN EDISON NJ!

Status: Acknowledged
by daver924 on ‎02-27-2012 12:31 AM

Verizon needs to look into installing FiOS in Edison, NJ.. Cablevision isn't cutting it anymore! Edison has a higher median household income, which means better credit (prime customers instead of sub-prime), and more $$$ for Verizon

Status: Acknowledged
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