I have to agree with other posters about the picking of channels, If I don't want them I shouldn't be paying for them. The new menu that came on today. Really is this supposed to be better? It's harder to read and just as bad to navigate through. I have 20/20 vision and large screen TV and I have to really look to see what it says. Please change it back or make it an option to change back to. Back to the channel bundles offered, how about instead of listing all the channels you have in the entire network why not have you show only the channels you ( the customer) has in there package. This would be great that way we won't have to waste time and hunt through all the channels to see if we can watch them and then have to save them to a favorites section. Some people work nights and when we get home in the early morning out of the 20 channels that I actually watch 90% of them are paid programming for products or married with children. Come on people this is 2011 it cannot be that hard to take off a 20yo show and put something newer on. Your product is good or you would not have as many customers but with technology it can be better and as new options come online people may chose them over large bills with little options.
I've had your service since May '10 and have been very pleased. However, I do miss having a local news station for the NYC area--FiOS1 LI doesn't cut it! When will there be a NYC edition? FiOS has been in (some parts) NYC for at least 2 yrs.
Shouldn't the Central Office Main Frame be checking for Dial-Tone Leaving the C.O. BEFORE a Tech is dispatched??? Last time I had no service the problem was in the C.O., Now I'm going to wait 2 days before a Tech. can be dispatched ???? Very inefficient and costly method of dealing with troubles. Rolf B.
I once again today, for what must be the fourth time this year, received one of those official-looking letters from Verizon, the kind where you need to rip off the perforations from the side before you can open it, like with things like tax forms and jury duty summonses. On the front, in ominous white type on a black background: "Important information about your Verizon TV service."
Inexplicably I open it, and learn that there's a bunch of dense text within about "Credits for Loss of Service," "Parental Controls," and "Complaints and Customer Service."
NONE OF THIS IS IMPORTANT. This is junk mail. I don't need it to come in an envelope disguised to look like something important, or designed to trick me into wasting time removing the perforations because I'm afraid there's a problem with my bill.
Please stop sending communications that are mislabeled like this; if you simply MUST send this junk mail out, put it on a post card so I don't have to waste time opening it. Even better, stop sending it entirely and with the money wasted on postage, hire someone who can competently roll out 1.9 and HD BBCA already. Oh, even better! Fire the person who thought BET HD and Tennis HD were higher priorities!
I think Verizon should get rid of the Pin requirement needed to view your bill online! Isn't that why we have to sign in with our own unique user id and password? It defeats the purpose of having to sign in. It's useless that you can only get the pin via mail or home tel no if your not home and you're trying to see your bill you have to wait until you get home to get the pin or wait who knows how many days to receive the pin by mail. This extra step, to me, seems unnecessary, pointless and a waist of time! (Now I'm going to have to call custermer service, again, a major waist of my time!!!!)
My friend who has Cablevision has a service that every time the phone rings, the caller id shows up on his television. This is a great service. It prevents him from having to get up to see who's calling. Why can't Verizon offer the same service?
I contacted one of your Live Chat representatives earlier tonight to help me with some questions I had regarding FiOS. (I have been contemplating switching from Time Warner to FiOS.) The representative was very patient and helpful...kudos to him. Unfortunately, the experience was marred by the persistence of the rep that I sign up right away, in spite of my repeatedly stating that I needed some time to think about it. I eventually asked him if he worked on commission. He said that he did, and that the only way he'd get credit for my order is if I signed up on the spot. If this is true, I am disappointed with Verizon. A policy that subjects both your sales representatives and potential (future) customers to such pressure does not present a service-friendly atmosphere. My interest in switching from Time Warner Cable to Verizon FiOS is not so much a financial consideration, as it is for the more considerate customer service that FiOS supposedly offers. Tonight's chat experience damaged that expectation somewhat.
P. S. I tried to send this through the customer satisfaction window at the end of the chat session, but got truncated because it was too long. I hope this reaches someone at Verizon.
Would be nice if there was a way to customize the Guide feature so it would not enlarge the channel listing with added information. Current sysem makes it hard to scroll,,, the expanded listing gets in the way. Prefer Conast Guide where you can scroll easily and if you like you can click "info" for expanded listings.