I enrolled in paper free billing and would like to de-enroll. Have been trying for months. When I select the de-enroll option on the appropriate page, there is no option to navigate to the bottom of the page to save my choice. Very frustrating! Tried minimizing. Nothing helps. This is not a very userfriendly website.
I saw that this year, inDemand (the broadcaster of MLB Extra Innings/NHL Center Ice) is offering seven GameHD channels, but FiOS will only be carrying two of them. As a subscriber to the Ultimate HD package as well as the Center Ice package, I am very disappointed that Verizon seems not to care about providing its inDemand customers all of the available HD channels. Please rectify this situation or I may look for a provider that does provide these channels.
It would be very helpful to see the "current time" when watching a show on the DVR. For example, if I am watching a football game that was recorded between 1:00 and 4:30, it would be nice when I pause to be able to see that I am pausing at 2:27.
This would be helpful:
1) Halftime - if halftime starts at 2:27, I can watch the "current time" and fast forward to 2:42 to skip the halftime show.
2) Future Viewing - if I stop watching the game, but my son keeps watching, I know that when I start watching the game again, I need to rewind the game to 2:27
Right now, rewinding to an exact point in a recorded show is a big guessing game... not the football game.
SPAMMERS have figured out how to thwart SPAM Filters by using extremely long server/domain names with several extensions,if you will, as represented by the number of periods in the server/domain name. Therefore I suggest that a Filter be created to count the length of the server/domain and/or the number of periods it contains and move messages that go beyond reasonable to SPAM Folders...
I had an answering machine at home and I wanted to use after I instealled VZ FIOS phone, but VZ Voice Mail picked up before my answering machine did, so I had to call CS and request increasing number of rings to maximum.
Later my answering machine broke and I decided to take advantage of the VM service provided to me instead of buying a new machine, I had to call VZ CS again and again request to change number of ring to 4.
Would be nice to be able to change number of rings before Voice Mail picks up on-line at "My Verizon"
The support portal for tracking incidents is as close to worthless as I've ever seen. We reported a phone outage and were told a technician would be here Monday, he came Sunday (that's a good thing). I looked at our ticket today, Tuesday, and it tells me that we will see a technician Monday. there's nothing in there about what he found and the next step, which we were told was a cable crew to fix the break.
I run a Service Desk, it's vitally important to let folks see up-to-date information and where the incident stands. This needs to be done in real time. If not I have to call the support number and tie up a support person for a ticket update which has to be costly to Verizon. I would suggest that you take a look at the Service Desk component of the IT Infrastructure Library. You'd save a considerable amount of money and provide timely information to your customers instead of frustrating them with old and stale information.
But Bill paying online is one of the worst I have ever seen. I never found it harder for a business establishment to take my money. And then if it is late you hammer me with a late charge. Multiple web sites and browser upgrades that are unable to access. Pretty unbelievable how bad the method is to simply pay a monthly bill.
Which brings me to another point. How about a customer loyalty break on the bill. It keeps creeping up and now around 150 bucks a month for the basics. While you offer newcomers 90 bucks for the same service. Thanks for listening.
just called to cancelled the fios that I never ordered. someone ordered online, pretending to be me. And got the order through. fake email and fake phone that was NOT MINE.
I guess they got into my account? guessed the password and ordered from within my account??? I don't know. the verizon person said they did not order from a phone. was done online.
My suggestion is, next time an order comes in supposedly from me, call me to verify it. Do not make me call you. I should not have too.
is verizon in such a need for money that they will process orders that did not come from me? you need to verify the identity of someone saying they are me... BEFORE you give the OK for an order/purchase...