byarmond_in_nj06-11-201306:21 AM - edited 06-11-201306:22 AM
These forums are a great resource and a wealth of suggestions, ideas, and solutions for many users. However the response follow-up procedures may benefit from a little tweaking.
If my guess is correct, the user must specifically establish profile preferences for response notifications and private messaging in the forums. I further assume the default settings for new accounts are all messaging and notifications set to "off" when the forum account is established.
Since new users are unlikely to maintain a "watch" on the forums (at least initially), this means that new users with "hot" issues may be getting responses and suggestions, but remain unaware of them for a considerable period. This creates frustration for both the user with the issue, and the responder with a possible solution for the issue.
I am therefore suggesting that user defaults on response notifications and perhaps private messaging be set to the "on" position as default. It will also be necessary to supply some sort of disclaimer covering these settings when the user signs up for the forums. I suspect that if these suggestions are implemented, the benefit to both users and responders will be significant
how about a better organized single main menu that doesnt have so many indirect options. today i got re routed 4 times because i chose bill pay... and the question i had had nothing to do with my payment of my bill. how about a button for billing... then different options.. like make a payment, questions, and or general help.
Not sure of all of the details of Verizon and Googles contract, but I would suggest that that they expand their contract into T.V. to include a set top box that runs on android. This would allow for all google software to run on the Verizon Fios network. Not to mention the other enhancements in search, integration and UI.
I've just switched from Comcast a few weeks ago, and have discovered that YouTube, and apparently most things Google, is almost completely useless due to extended buffering times. This is a real problem for me and my family because we play musical instruments and use YouTube almost daily for practice and learning new songs.
I talked to a support person and searched the internet for solutions, but there doesn't seem to be a clear reason why this happens. While the support guy was very helpful, he was unable to assist me in this particular matter and basically hinted that the problem was with Google not Verizon. That's ridiculous. Two weeks ago with Comcast, YouTube was just fine and it's just fine when I connect to it from my office. After much browsing, I have discoverd that changing your router's DNS servers to avoid the default Verizon server IP's fixes this issue...it's DEFINITELY a Verizon issue that might even cause me to switch back to Comcast because of the poor service and excuses for the cause.
So, until Verizon fixes whatever it is they have going on wih Google; if you can't beat them, join them. Change your router default DNS servers to use Google's DNS servers (220.127.116.11 and 18.104.22.168) instead of Verizon. I LOVE FIOS Internet speeds, but getting to YouTube quickly and then not being able to actually see the content is a litle useless.With this DNS hack in place, YouTube works like a champ.
I have over 100 Burn Notice programs recorded. I have to scroll up and down to find the oldest recording and the up and down to find the next week's air date. How about an option to sort the recordings for a particular program in order by "AIR DATE" - latest on top and oldest on bottom.
Can you provide a software update so the tv/box always turns on to the same user defined channel? Time Warner has the feature and it is quite nice. I would love to be able to hit the on button and have my favorite channel open.
Is it possible that at some point in the future we'll be able to use Redbox Instant, Netflix Watch Instantly, Amazon Prime Instant, or Hulu Plus.. or (dare to dream) stuff from the iTunes Store.. or things like that on the DVR? I realize it's more of a technical issue, but it'd be awesome to see it happen.
Fios automatically remembers two or three of the last videos watched so users don't have to search for the show they were just watching due to purposefully stopping the video or due to a "pause-timeout".
I use Fios Voice for my home phone service. Comparing this service to other VOIP types of providers out there such as RingCentral and AT&T's service which white labels RingCentral, overall Fios Voice features are fairly robust.
However one big feature Fios Voice is missing is a smart phone app that allows you to use your cell phone's data plan or wifi signal to make and receive calls as your home phone. I'm in the military and travel a lot. A feature such as this is great to have for anyone who travels a lot for work. These apps allow me to call from anywhere in the world where I have either a wifi signal or a data signal in general and use a VOIP service to make a call using my app. One of the benefits to this is since it would be using my Fios Voice VOIP service, the receiver would receive the call as if it were my home phone. Meaning my call would come across to the receivers caller id as my home phone. This comes in handy for numerous reasons.
First the call would be placed as a domestic call and not an international call. So you avoid international tolls.
The second is when calling international or from a military base, the call will either show up as blocked, anonymous, or very rarely as an international direct dial number. When my friends and family see calls such as this, many times they don't answer because they don't know if it's a telemarketer or whatever. So the inevitably miss my call. Many providers, Verizon included, offer settings in your phone to block anonymous callers. When this is turned on, if I do call those individuals my call never get's through in the first place. So having the call come across, not only as a domestic call, but as my home number on their caller id they'd always know it was me and answer. Fios Voice competitors offer this feature, and it would be great if Verizon followed suit.
Another benefit to these apps is you can check your voicemail from the actual application, plus check call logs. Today I can get this information from logging into my Verizon account via my phone, but thats a time consuming process. It's easier to launch the application and have it all there quickly and effortlessly. I know you can also have your voicemails emailed to you with Fios Voice, but there are sometimes server issues with various providers that will either send those emails to spam or will delete the .wav file with the actual email. There are work arounds to fix this, but once again it's a time consuming process and doesn't always work depending on the provider. So having the voicemails just appear in the app is a cleaner, easier process.
Fox Soccer Channel has lost the rights to broadcast football (soccer) games from top European leagues La Liga (Spain) and Serie A (Italy). Al Jazeera Sports Network has won the rights to broadcast those games for the 2012-2013 seasons onward. They will broadcast the games on their sports channels beIN Sports 1 and beIN Sports 2 which are currently not part of your FiOS channel lineup.
Unless Verizon adds these channels to their FiOS lineup, Verizon customers in North America will be unable to see any games from La Liga and Serie A. The games won't be available online through legal channels either. This means that Verizon customers will have no access to games from such high profile teams such as Real Madrid, Barcelona, AC Milan, etc.
Please add beIN Sports 1 and beIN Sports 2 to the FiOS channel lineup.
There should be an option to automatically tune the TV to specific channel at the user provide time...something like an alarm. This helps in settingup TV as alarm with morning news on. Dish Network had it many years back.
Deleting older recordings is very pain in Verizon setup. Please modify this process by allowing to select multiple recordings and do delete once...instead of having to delete each recording one by one.
The SEC athletic conference and ESPN announced a 20-year agreement to carry a new television network and digital platform called the “SEC Network.” The formal name is the “SEC ESPN Network.” The Network will offer SEC sports and sports-related studio programming 24 hours a day, seven days a week. More than 1,000 live events will be available in the first full year across the television Network and its digital extensions. This will include approximately 45 football games, more than 100 men’s basketball games, 60 women’s basketball games and events from across all 21 SEC-sponsored sports.
I would like to see Verizon FIOS carry the SEC Network in all markets.