Customers With Disabilities
  • RESIDENTIAL
  • BUSINESS

    Verizon Business Sites

  • WIRELESS

Share Your Ideas with Verizon

turn on suggestions Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Announcements
.
Enter New Idea
Options
armond_in_nj

Auto Notification Defaults

Status: Maybe Later
by Silver Contributor III ‎06-11-2013 06:21 AM - edited ‎06-11-2013 06:22 AM

These forums are a great resource and a wealth of suggestions, ideas, and solutions for many users.  However the response follow-up procedures may benefit from a little tweaking.

 

If my guess is  correct, the user must specifically establish profile preferences for response notifications and private messaging in the forums.   I further assume the default settings for new accounts are  all messaging and notifications set to "off" when the forum account is established. 

 

Since new users are unlikely to maintain a "watch" on  the  forums (at least initially), this means that new users with "hot" issues may be getting responses and suggestions, but remain unaware of them for a considerable period.  This creates frustration for both the user with the issue, and the responder with a possible solution for the issue.

 

I am therefore suggesting that user defaults on response notifications and perhaps private messaging be set to the "on" position as default.  It will also be necessary to supply some sort of disclaimer covering these settings when the user signs up for the forums.  I suspect that if these suggestions are implemented, the benefit to both users and responders will be significant

Status: Maybe Later
That is a really good idea. I will share this with those in a position to make changes to the forums.
Idea Categories:
Subscribe
Marlayna

automated telephone service

Status: Acknowledged
by Marlayna on ‎06-12-2013 12:03 PM

how about a better organized single main menu that doesnt have so many indirect options. today i got re routed 4 times because i chose bill pay... and the question i had had nothing to do with my payment of my bill. how about a button for billing... then different options.. like make a payment, questions, and or general help.

Status: Acknowledged
I agree that sometimes phone trees can be confusing. I will push your request on to the customer experience team. Thanks for the post.
Idea Categories:
Subscribe
ChrisandAllie

Android Operated STB

Status: Acknowledged
by ChrisandAllie on ‎06-15-2013 08:30 PM
Not sure of all of the details of Verizon and Googles contract, but I would suggest that that they expand their contract into T.V. to include a set top box that runs on android. This would allow for all google software to run on the Verizon Fios network. Not to mention the other enhancements in search, integration and UI.
Status: Acknowledged
Idea Categories:
Subscribe
jeffgilb

Fix YouTube connectivity please and/or temporary solution

Status: Acknowledged
by jeffgilb on ‎05-28-2013 09:02 PM

I've just switched from Comcast a few weeks ago, and have discovered that YouTube, and apparently most things Google, is almost completely useless due to extended buffering times. This is a real problem for me and my family because we play musical instruments and use YouTube almost daily for practice and learning new songs. 

 

I talked to a support person and searched the internet for solutions, but there doesn't seem to be a clear reason why this happens. While the support guy was very helpful, he was unable to assist me in this particular matter and basically hinted that the problem was with Google not Verizon. That's ridiculous. Two weeks ago with Comcast, YouTube was just fine and it's just fine when I connect to it from my office. After much browsing, I have discoverd that changing your router's DNS servers to avoid the default Verizon server IP's fixes this issue...it's DEFINITELY a Verizon issue that might even cause me to switch back to Comcast because of the poor service and excuses for the cause. 

 

So, until Verizon fixes whatever it is they have going on wih Google; if you can't beat them, join them. Change your router default DNS servers to use Google's DNS servers (8.8.8.8 and 8.8.4.4) instead of Verizon. I LOVE FIOS Internet speeds, but getting to YouTube quickly and then not being able to actually see the content is a litle useless.With this DNS hack in place, YouTube works like a champ.

Status: Acknowledged
Thanks for your submission. The appropriate team has been notified. We will post further details as soon as we know more.
Idea Categories:
Subscribe
moredcai

Fox TV New 24 Hour Sports Program

Status: In Progress
by moredcai on ‎06-09-2013 05:57 AM

PLEASE carry the New 24 Hour Fox Sports Channel that begins on Aug. 17, 2013. I live in area code 18102 [Allentown, PA] and would REALLY like to have the program available to me.

Status: In Progress
Idea Categories:
Subscribe
bpbp00

DVR program listing

Status: Acknowledged
by bpbp00 on ‎06-07-2013 09:13 AM

I have over 100 Burn Notice programs recorded. I have to scroll up and down to find the oldest recording and the up and down to find the next week's air date. How about an option to sort the recordings for a particular program in order by "AIR DATE" - latest on top and oldest on bottom.

Thanks,

Bob

Status: Acknowledged

Whew! That's a lot of Michael Westin and Fiona. Looks like you are a fan. A sort by air date option might be helpful for you for marathon watching. Consider your request passed on to the proper team.

Idea Categories:
Subscribe
dconvery

Default ON Channel

Status: Acknowledged
by dconvery on ‎06-05-2013 10:49 AM - last edited on ‎06-07-2013 02:38 PM by Moderator

Can you provide a software update so the tv/box always turns on to the same user defined channel?  Time Warner has the feature and it is quite nice.  I would love to be able to hit the on button and have my favorite channel open.

 

Thank you

Status: Acknowledged
Thanks for the input. Your suggestion will certainly be passed on to the appropriate teams. Please continue to share your requests for new features and capabilities.
Idea Categories:
Subscribe
jamesrileyjr

Streaming Services As Widgets

Status: Acknowledged
by jamesrileyjr on ‎06-03-2013 08:32 PM

Is it possible that at some point in the future we'll be able to use Redbox Instant, Netflix Watch Instantly, Amazon Prime Instant, or Hulu Plus.. or (dare to dream) stuff from the iTunes Store.. or things like that on the DVR?  I realize it's more of a technical issue, but it'd be awesome to see it happen.

Status: Acknowledged
Wow, you want it all. I hear you. I currently don't know of any plans to add these, but I am passing this on to appropriate teams. Thanks for submitting your idea.
Idea Categories:
Subscribe
subtletiger

RECENTLY PLAYED MEMORY

Status: Acknowledged
by subtletiger on ‎06-08-2013 01:07 PM - last edited on ‎06-08-2013 02:12 PM by Moderator

Fios automatically remembers two or three of the last videos watched so users don't have to search for the show they were just watching  due to purposefully stopping the video or due to a "pause-timeout".

Status: Acknowledged
Thank you so much for that suggestion. I will pass your request on the the team responsible for the Guide and STB functionality. Keep posting.
Idea Categories:
Subscribe
DCMilitary

Fios Voice Smart Phone App to make and receive calls as your home phone

Status: Not Likely
by DCMilitary on ‎06-09-2013 08:06 AM

I use Fios Voice for my home phone service.   Comparing this service to other VOIP types of providers out there such as RingCentral and AT&T's service which white labels RingCentral, overall Fios Voice features are fairly robust. 

 

However one big feature Fios Voice is missing is a smart phone app that allows you to use your cell phone's data plan or wifi signal to make and receive calls as your home phone.  I'm in the military and travel a lot.  A feature such as this is great to have for anyone who travels a lot for work.  These apps allow me to call from anywhere in the world where I have either a wifi signal or a data signal in general and use a VOIP service to make a call using my app.  One of the benefits to this is since it would be using my Fios Voice VOIP service, the receiver would receive the call as if it were my home phone.  Meaning my call would come across to the receivers caller id as my home phone.  This comes in handy for numerous reasons. 

 

First the call would be placed as a domestic call and not an international call. So you avoid international tolls. 

 

The second is when calling international or from a military base, the call will either show up as blocked, anonymous, or very rarely as an international direct dial number.  When my friends and family see calls such as this, many times they don't answer because they don't know if it's a telemarketer or whatever.  So the inevitably miss my call.  Many providers, Verizon  included, offer settings in your phone to block anonymous callers.  When this is turned on, if I do call those individuals my call never get's through in the first place.  So having the call come across, not only as a domestic call, but as my home number on their caller id they'd always know it was me and answer.  Fios Voice competitors offer this feature, and it would be great if Verizon followed suit. 

 

Another benefit to these apps is you can check your voicemail from the actual application, plus check call logs.  Today I can get this information from logging into my Verizon account via my phone, but thats a time consuming process.  It's easier to launch the application and have it all there quickly and effortlessly.  I know you can also have your voicemails emailed to you with Fios Voice, but there are sometimes server issues with various providers that will either send those emails to spam or will delete the .wav file with the actual email.  There are work arounds to fix this, but once again it's a time consuming process and doesn't always work depending on the provider.  So having the voicemails just appear in the app is a cleaner, easier process.

Status: Not Likely
Thanks so much for your suggestion. We don't have anything in the works to do what you are suggesting but will consider for the future. As far as the FiOS Digital Voice app - we do have it for Droids and hope to have tor iOS in the future. You can manage your account from the app including listening to voice mail and seeing call logs.
Idea Categories:
Subscribe
prisaz

Indicate SD or HD for Verizon TV Online Streaming channels. Not all are created equal.

Status: Acknowledged
by All Star prisaz All Star ‎06-02-2013 09:26 AM - edited ‎06-02-2013 09:27 AM

Please indicate SD or HD for the available Verizon Online Streaming TV channels. Not all seem to be created equal. If the content is available in HD make sure the Online channel is HD.

 

You know, these channels.

http://entertainment.verizon.com/tv/3/browse/networks/

 

Status: Acknowledged
This will be passed on to the proper team.
Idea Categories:
Subscribe
remodb

Please add the channels beIN Sports 1 & 2 to FiOS

Status: Launched
by remodb on ‎05-23-2012 10:21 AM

Fox Soccer Channel has lost the rights to broadcast football (soccer) games from top European leagues La Liga (Spain) and Serie A (Italy). Al Jazeera Sports Network has won the rights to broadcast those games for the 2012-2013 seasons onward. They will broadcast the games on their sports channels beIN Sports 1 and beIN Sports 2 which are currently not part of your FiOS channel lineup. 

 

Unless Verizon adds these channels to their FiOS lineup, Verizon customers in North America will be unable to see any games from La Liga and Serie A. The games won't be available online through legal channels either. This means that Verizon customers will have no access to games from such high profile teams such as Real Madrid, Barcelona, AC Milan, etc. 

 

Please add beIN Sports 1 and beIN Sports 2 to the FiOS channel lineup. 

Status: Launched

It's Here! I'm overjoyed and you will be too! beIN sports is here!

Here are some of the details from our FiOS TV team:

 

beIN SPORT HD and beIN SPORT en Español HD are available today to FiOS TV customers in Florida, Texas, California and the Pittsburgh area, and will continue to launch in other FiOS TV markets in the coming days and weeks. All FiOS TV customers will have access to both channels by mid-April.

 

FiOS TV customers will find beIN SPORT HD on channel 598 and beIN SPORT en Español HD on channel 1598. beIN SPORT HD is included in the Ultimate HD package and beIN SPORT en Español is included with La Conexion and the Spanish-language TV package.

 

Find out the rest of the details here.

 

Enjoy!

Idea Categories:
Subscribe
NirajG

Auto Tune Alarm and easy recording delete

Status: Acknowledged
by NirajG on ‎06-06-2013 01:06 PM

There should be an option to automatically tune the TV to specific channel at the user provide time...something like an alarm. This helps in settingup TV as alarm with morning news on. Dish Network had it many years back.

 

Deleting older recordings is very pain in Verizon setup. Please modify this process by allowing to select multiple recordings and do delete once...instead of having to delete each recording one by one.

 

Thanks.

Status: Acknowledged
Interesting. Makes sense to want to do more of a batch delete. I will pass on your suggestions. Thanks for sharing.
Idea Categories:
Subscribe
bstmstrxellos

Netflix Open Connect

Status: Acknowledged
by bstmstrxellos on ‎01-08-2013 03:17 PM

Please join the newly announce Netflix Open Connect so that we can access the 3d content and "super HD" from Netflix.

Status: Acknowledged
We are happy to receive your idea. I currently do not have the answer to this one. I will pass this on to the appropriate team.
Idea Categories:
Subscribe
MABama

SEC Network launches in August 2014

Status: Acknowledged
by MABama on ‎05-15-2013 02:30 PM

The SEC athletic conference and ESPN announced a 20-year agreement to carry a new television network and digital platform called the “SEC Network.”  The formal name is the “SEC ESPN Network.”  The Network will offer SEC sports and sports-related studio programming 24 hours a day, seven days a week.  More than 1,000 live events will be available in the first full year across the television Network and its digital extensions.  This will include approximately 45 football games, more than 100 men’s basketball games, 60 women’s basketball games and events from across all 21 SEC-sponsored sports.

I would like to see Verizon FIOS carry the SEC Network in all markets. 

 

Status: Acknowledged
Wow! That is a lot of Sports. I was not aware of this one, but I am sure the team over at FiOS Programming will have the latest info. I will pass this on to them. Way to get your request in before 2014. Thanks for using Idea Exchange.
Idea Categories:
Subscribe
Idea Statuses
Have an Idea?
If you have a new idea to share, please search before posting. Many times someone else has already posted your idea and you can just vote there instead!
Have an Idea?
If you have a new idea to share, please search before posting. Many times someone else has already posted your idea and you can just vote there instead!
Idea Statuses

Verizon

  • Services
  • Shop
  • Support
  • Site Feedback
  • Announcements

Shop FiOS

  • FiOS Internet
  • FiOS TV
  • FiOS Digital Voice
  • FiOS Bundles
  • Flex View

Shop Standard Services

Account & Services

Email, News, & TV

  • Check Email
  • TV Listings

Support