Here's a novel idea Verizon! How about NOT charge customers extra money to "rent," a digital adapter and channel box when it is necessary for service. Seems to me that when you pay for a service or products, you should not need to pay extra for things are that are part of that same service or product. Where's the logic here!?
would be a lot more useful if it showed the phone numbers that people are calling from in another column. The column for the Caller ID name is of marginal usefulness because many calls just show UNAVAILABLE or Unknown name. If you have to choose only one of these columns, the phone number would be better than the text.
Also, it would be great if the call log could be downloaded as a *.csv file. You could have a Download button, which would display fields to enter Start Date/time, Stop Date/time, or All, and then either download the file or email it. (Allowing the customer to select one of his own FIOS Internet email addresses.)
I am often scrolling the Guide looking at programs. When I come upon one, and I look at the details, all I see is the "Original Air" date (along with the current air time/date). Please put in these details the Season and Episode number for the program. I don't keep track of when seasons & episodes were aired. Was that program that aired on 3/19/13 in Season 2 or Season 3, was it episode 6 or 7?? As an average consumer, am I supposed to know that information? Some might find the Original Air date helpful, but I would say most would appreciate the Season & Episode number in addition to, or in replacement of that Original Air date.
IF YOU DROP AMC FROM THE CHANNEL LINE UP YOU WILL LOSE MANY LOYAL CUSTOMERS, SO WORK OUT WHATEVER PROBLEMS YOU HAVE WITH THE AMC NETWORK, WITHOUT ANY PRICE INCREASES, DON,T MAKE THE CUSTOMERS LOSE OUT ON GREAT TV.
I was searching for help when the site was having difficulties earlier. I tried the online support and I got someone who first blamed my browser (which turned out to be false because the site was actually undergoing maintenance), then that individual asked for my login information. Sorry, not giving that to anyone, especially a non-US citizen. I switched to the phone and called for support, and got a very helpful person (Jamar) who ordered my additional equipment and made the account changes I wanted. I asked to be transferred to leave positive feedback, since I believe good service should be reported, but when I was transferred, the mailbox was full and I was disconnected. It's dis-service to the employees if we can't leave positive feedback, and a dis-service to the customers if we get support that deserves negative feedback but we can't provide it. How about a link that for feedback that gets back the employee's supervisors? Heck it doesn't have to be complicated. Just stick a smiley face on there with an image of an envelope and the word "feedback" .
NOTE: This feedback is different from site feedback. There's already a site feedback link.
Hey guys, I love that most of the time, when a site requires that I login with my TV provider, FiOS is accepted. Unfortunately, that is not the case for watching shows from FX online. Any chance FiOS could become a preferred provider for FX? Thanks!
PLEASE remove the Verizon Tip of the Day that appears when the TV is first turned on. Using the suggested Menu button to switch to live TV does not work on some models. The set top box is automatically cut off and has to be turned back on, which cuts the TV off. It's an aggravating time consuming process. I don't even read the tip. I just want to watch my program.
If it isn't too inconvenient or expensive, we would love to see the option to have a channel package or FiOS TV personalization option of Community Access TV from all 5 of New York City's boroughs. We happen to live in Brooklyn, but sometimes people have connections, be they personal or business, with other borroughs as well; so why should our community access TV be limited to just one borough? It would also be more representative of New York City as a whole. Channel offerings would be to include CUNY TV from all 5 boroughs as well as the local Community Access channels.
I have had Fios service for only 8 months and I'm on my 4th DVR box. The previous 3 died for no specified reason. The technical support specialist just informed me that the maximum replacement boxes I can receive are 4. If the fourth one fails I WILL NEED TO PAY FOR A TECHNICIAN TO COME TO MY HOME. I WILL HAVE TO PAY???? YOU send ME defective boxes, and I WILL NEED TO PAY. No, I will not pay and I will terminate my service, and will not pay an early termination fee either. STAND BEHIND YOUR PRODUCTS or PROVIDE BETTER ONES FOR YOUR CUSTOMERS. Paying for a technician to fix YOUR product is not only insane, it's laughable. I'm looking forward to canceling service when that 4th box dies.
My Verizon box started intermittent beeping. It turns out that the battery that provides battery backup in case of power outage needs replacement. I called the service number on the Verizon box.
The computer dialog explains that the intermittent beep is to alert to battery replacement, and then asks if I would like to order one, giving the price.
All fine until now. It then asks that I enter my 10 digit customer ID (as opposed, I suppose, to the 18 digit account number).
I'm standing in the basement!!!! Of course I will have committed the 10 digit number to memory! As an alternative, the computer asks for the amount of last month's bill, to the penny. I don't remember exactly? How can that be?
If you are going to require a 10 digit account number, tell me at the BEGINNING of the dialog, not at the end.
All you have accomplished is make me feel like whoever designed this dialog is an idiot.
When I click "View my bill" it must be because I'd like to view and or print my bill. I don't want to watch a demo video! I've been running in circles for the past 15 minutes. Keep it complicated. That's the Verizon way...Bill
I recently experienced losing all my saved movies and television episodes from my DVR. Everything was wiped out because of a faulty Set Top Box. Verizon could not restore them. My suggestion is that customers should be able to save their favorite recordings on their Verizon account (just like I am able to save all my contacts on my cell phone onto my Verizon Wireless account). I am so devastated to lose movies and episodes I love to watch over and over.
I have the FIOS App for Xbox One but a lot of channels (most notably network channels which were just added to the mobile app) are missing. It would be great if Verizon could add the channels to the Xbox app, especially those already on the FIOS mobile app.
We are new FIOS subscribers and tonight sat down to watch Downton Abbey, On Demand. After struggling through their frustrating interface and found nothing, we called Customer Service and were told "not all programs are offered in On Demand". Can't say if they still do, but Comcast offered Downton Abbey On Demand last season. And Comcast's On Demand interface is a breeze compared to Verizon's. Hopefully things will improve at Verizon in the next 2 years, if not...