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With the new software upgrade to STB.  I now have a very annoying BRIGHT RED ad banner on the bottom of my guide.  How do i remove it?


I have Interactive TV --> Disabled. I sure hope there is a setting to disable the the ad.  I know what services I have and don't need Verizon advertising for the Internet speed upgrade which I already have!  This is beyond exceptable and I may consider dropping my service if the bombardment of ads continues (especailly ads for services I already have!)

Status: Acknowledged

The Blaze News Channel.

Status: Acknowledged
by mattcut99 on ‎09-12-2012 01:25 PM

Please add the new Blaze News channel to your network.  

Status: Acknowledged
We can see many of your are interested in adding Blaze TV to the channel lineup. Please know that your request will be forwarded to the FiOS TV team. If they decide to consider it, I will post an update here on the thread. Thanks everyone!

Purchasing movies on demand

Status: Acknowledged
by Klang74 on ‎07-03-2014 10:02 AM
I recently cancelled my service due to a military relocation. Prior to canceling my service and purchasing movies I researched if I would be able to keep the movies if I cancelled because I know that I will be moving every three years and I may not move to an area that offers Verizon fios. This is what I found from a Verizon support website:<br><br>What happens to the Multi-Screen videos I purchase if I move away or leave Verizon?<br>You can still view Multi-Screen videos you have purchased after you disconnect your Verizon services as long as you maintain your User ID and password at the Multi-Screen Store.<br><br>After reading this I bought another movie the day before I knew I was going to cancel. After canceling I asked, just to make sure, if I would still be able to keep my movies and I was told no. They said that unfortunately once I cancel I lose the movies. My suggestion is that maybe you have a disclaimer when you buy the movies that says you won't keep them if you cancel your service. Also, remove the statement on your website that says you can keep them. I bought over five movies, all for my children for about $100, I would have rented them if I knew and bought the DVD. As someone who deals with the hassle of moving often, every three to four years, this is one headache I do not need.<br><br>Thank you.
Status: Acknowledged

Allow Users to Salvage DVRContent

Status: Acknowledged
by locolou on ‎05-29-2014 11:41 AM

My HD DVR (QIP7232) appears to have a bad power supply, but there is no way to save a perfectly good hard drive with all of my recordings! As someone who works in the IT industry, this is infuriating! I understand the limits you must put on protected content, but why does that preclude you from allowing us to protect the content we have in the event of equipment failure, especially when the failed equipment is not the hard drive!

Status: Acknowledged
Have you tried the suggestion here about attaching an external drive?

Payment difficulty

Status: Acknowledged
by fireball12 on ‎07-02-2014 12:14 PM

You closed all of the payment offices without notifying anyone! That was a stupid mistake that caused me grief. Your Verizon Wireless Stores are open, but will not accept payment because it is a "sister" company-like I care! Paying by phone costs $3.50-understandable but not nice SINCE YOU CLOSED THE PAYMENT OFFICES WITHOUT NOTIFICATION. I have now registered online to make payments and have even enrolled in auto-pay, but here's a suggestion: LET PEOPLE KNOW BEFORE THEY ARE SURPRISED! You could have pulled the records of everyone who had paid at the local office/store and put in a billing insert or taken out advertising in national newpapers/magazines to let people know.


If I am charged a late fee for my bill you will have seen my last day of land-line, FIOS t.v. and FIOS internet, and I've been a customer since 1972. You are not the only company that can provide these services to me...have you heard of that little company based in Dallas, TX where I live? It's called AT&T. Maybe they would like to provide these services and accept my payments according to MY CONVENIENCE, if Verizon doesn't wish to do so...

Status: Acknowledged

Doplar Radar Channel in Texas

Status: Acknowledged
by 847502 on ‎06-24-2014 03:43 PM

Thunderstorm season is back in Texas, and we don't have a way to track storms real time. The "news" stations sometimes show the weather (when it's severe enough), and the weather stations and app give us a tiny pixelated smudge that's worthless.


We need a station that's just a map. An animated doplar map updated in real time.

Status: Acknowledged

I recently got Verizon FIOS, including FX, and was hoping to catch up on the 2nd season of The Americans. I tried watching via Hulu+ but was told that my cable subscription does not allow access to the show. Same thing when I went to the FX website. So unless I want to view an illegal stream, I'll have to purchase the show via Amazon Instant Video or iTunes.

What gives Verizon? I PAY for FX but can't access one of the channel's top shows on line or on demand? I'm giving up my Hulu+ account because after 4+ years of being cable free, I was forced to buy a cable package so I could get faster FIOS internet - it would have cost me MORE to have just internet than getting your triple play package (under a 2 year contract, of course). 

This isn't about one TV show, the entire system is ridiculous, and why I dropped cable TV in the first place. Your business model is outdated and only exists because corrupt politicians allow cable companies to write the regulations of this "marketplace." 

I still have a couple of weeks left before I can cancel my FIOS and go back to my old provider. I'm starting to regret my deal with the devil. 



Status: Acknowledged


Today I happened to use the Live Chat service within your In-Home Agent client. When the chat had concluded I happened to click on the Verizon Cybertrust Security Seal link on the lower left of the Live Chat dialog. 


It appears that the SSL certificate in use has expired quite some time ago. I would encourage you to update this at your earliest opportunity given that you have users confirming account information in these chat sessions. 


The link in question may be found at



stateOrProvinceName: Maryland
organizationalUnitName: OSEIS_iws_6.1
localityName: Silver Spring
organizationName: Verizon Data Services LLC
countryName: US
Expiration Date: 2012-12-09 05:12:27.0

Status: Acknowledged

Please add "FS2" Fox Sports 2 in HD

Status: Acknowledged
by on ‎08-14-2013 11:11 AM

Please add "FS2" Fox Sports 2 in HD. It launches in 3 days!!! HURRY!!!!!!!!!!!!!!!!!!!!!!

Status: Acknowledged

DVR Functionality

Status: Acknowledged
by AngryBlackMan on ‎06-04-2014 09:49 AM

First off, please DO NOT "ACKNOWLEDGE" this suggestion. Instead, please actually (at least) reply to this problem directly. An acknowledgement is as useless to me as windows asking "would you like to send us an error report".


installed a dvr expander to my set top box. everything was great until i noticed the default storage location changed to the expander. At the time, this didn't appear to be any sort of issue.


That is, untl the hard drive in my expander started making all kinds of unwanted, frustrating, deafening, loud noises as it churned and churned away at saving the live recording buffer (primarily).


I realize that the noise of the hard drive is not directly the fault of verizon. I get this. I'm a computer professional and understand where the boundaries lie.


However, there is a simple fix which would address the problem and give your customers more control and make everyone as happy as a clam.




Please have the software guys make it so that when the DVR detects an external hard drive, you are given the following new options for recording:


  • the choice of what medium (internal or external) by default to save new recordings to
  • a choice of where (int/ext) to save the live tv recording buffer
  • user selected option of changing the length of the live tv buffer (i'd prefer a 3 hour buffer instead of 1)
  • the ability to move recordings between mediums (in the same way that i can move stuff of my dvr into your cloud)

For the love of jeff, please neither ignore nor just "acknowledge" this post. please respond!

Status: Acknowledged

Billing Changes Notificiation for Online

Status: Acknowledged
by MicheleS on ‎06-23-2014 09:56 AM

When receiving paperless billing, any notifications of future billing changes should be either in the email notice of the month's bill (preferably in red so it won't be missed), or somewhere on the top when you open up the current month's bill from the email link, highlighted in some way, either in a box, or in red, etc. 


I just received my bill, and it has increased.  I was told that I received notice in April's billing but I would only have seen that on the printed version.  If my billing is identical every month, there is no reason I would be checking the PDF version of a paper bill every month, so therefore it is missed.


My suggestion, respectfully, is that Verizon should adjust all paper-oriented billing notices to be reflected "at-a-glance" if one is paying online.  That would be more consistent with why people choose to do this online - to not only save paper, but for time-efficiency.

Status: Acknowledged

New channel

Status: Acknowledged
by jbwalton on ‎06-16-2014 08:45 AM

Please add Newsmax and Channel 13 on demand to your lineup.

Status: Acknowledged

The Staus bar was adjustable on my DVR ..I could set how long it stayed on and how big it was when I changed channels, etc. Upgraded to new Quantum and now that setting is no longer there. Now when I change channels or FF, the status bar takes up what looks like 25% of the screen and stays there for at least 10 sec or I have to hit the exit button  ...annoying to say the least ..PLEASE put in the adjustable settings for the new quantum DVR box that you have in the non quantum I can shrink the darn status bar and have it appear for a second or two at the most when I change channels

Status: Acknowledged


Status: Not Likely
by animexsoldier on ‎02-15-2012 10:04 PM

You all are planning on dropping Funimation?  This is a very dumb move imo.  You have a ton of people that are Verizon Fios customers solely for this channel.  This is the only channel you are able to watch "real" anime and I along with alot of people from what I see just googleing "Fios to drop funumation"  came here mainly for that channel.  There are NO real anime channels beside this, how could the ratings possibly be that low.  This channel is no lie on at my house at least 8 hours a day.  This is the channel that runs even while I am on my pc not watching TV.  Go find another "actual" crappy channel to cut.  I can't imagine many people watch cartoon network anymore now that Adult Swim is filled with stupid shows a 4 year old could do a better job on and comedies that are the dumbest thing I have ever seen.  If you cut this channel Verizon I asure you, that you will lose ALOT of customers. 

Status: Not Likely
Unfortunately Funimation will not be coming back as part of the TV lineup. You can view some of the content in On Demand.
There is a commercial for that is being played nauseam. I have an idea that WHOEVER is responsible for deciding what commercials are aired and how many times.... please make the decision to either STOP playing the commercials ...OR... cut down on the amount of times they are aired.<br>I usually see them on Fox Sports West...during Angels baseball games.<br>During one game, I saw that one specific commercial played 16 times!!<br>Same commercial...back to back (repeated) 8 times!<br>It gets HIGHLY annoying.<br>Just an idea....thought I would suggest it.
Status: Acknowledged
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