Customers With Disabilities
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0utraged

Get real with shipping charges

Status: Acknowledged
by 0utraged on ‎01-02-2014 10:11 AM

:smileymad:I tried to order a cable card and found that the shipping charges for a 3 oz. item is $19.99 via UPS from Verizon. UPS's published rate for shipping across the country is about $7.50; is the balance of $13 for the cardboard box? I could go to a Verizon store, but Verizon closed the one near me several years ago. The nearest one is 30 miles away. Here in Los Angeles that trip could take 5 hours! How about the single auto trip of 60 miles? That's not so good for the environment.

 

Verizon: review your services and charge a fair price for what you offer.

 

 

Status: Acknowledged
Trendkill

BBC America HD

Status: Launched
by Trendkill on ‎10-07-2010 09:40 AM

Would love to see BBC America HD. It's available on most other large providers.

Status: Launched
I don't want to see channel listings for channels i don't subscribe to, please remove from my guides
Status: Already Exists
Ktrain

Enable PIP Picture in Picture Functionality

Status: Accepted
by Ktrain on ‎04-23-2011 05:47 AM

How long will we have to wait for Verizon FIOS to upgrade their existing clunky oversize "set top" boxes to allow Picture in PIcture (PIP)?  Since we are told the existing set top boxes cannot provide PIP, why not just offer us PIP hungry customers a different box, like the Scientific American's. 

 

Its high time for Verizon to not drop the ball on this one. If the existing boxes cannot handle such a simple function that Comcast customers in my area have had for years, I will be forced to switch to Comcast to resolve this. I bought a TV with PIP functionality deliberately, like so many others have. If the digital age involves rolling back technologies, why did we switch again?

 

I am forced  to presume Verizon FIOS wants me to rent yet another box and split the signal before it enters my set top box,, and live with SD and a limited channel lineup and no guide. Nope. Its like we are still in the stone age. Why is there a PIP button on my remote, anyways? 

 

Its also high time to abandon the name set top box.  If a single customer can get the set top box on top of the existing flat panel high definition TV, please post a picture so we can all get a good laugh. 

 

 

Status: Accepted
But not the 1990's definition of PIP... something more sophisticated... 1,2,3,4,5,6,7.... video windows on a screens... you pick which ones... just went to a design meeting today :smileyhappy: Please jack up the vote volume.... will help me in the cause.
cfmarofskeiii

Bugs in Website and suggestions for Fios Call Blocking feature

Status: Acknowledged
by cfmarofskeiii on ‎02-27-2014 10:38 AM - last edited on ‎02-27-2014 04:40 PM by Moderator

Note to Verizon technical team:

 

First: There is a logic bug in the Call Block Number routine. With multiple numbers in my blocked list and I go to delete a phone number which I have previously entered to be blocked, I SAVE the changes, the BLOCK CERTAIN NUMBERS Checkbox gets UNCHECKED from it's previous CHECKED value. i.e. the entire feature is getting turned OFF after deleting one of the phone numbers I no longer want blocked.

 

Second: Using WILDCARDS in this numbers to block field such as ? 's and * 's would also make for easier, more flexible and higher capacity functionalities.

 

Third: I need to block more than just 10 numbers. Please raise limit to 20 or 30 something.

 

Thanks!

 

{edited for privacy}

Status: Acknowledged
nyc615

Add favorite channels from the guide

Status: Acknowledged
by nyc615 on ‎02-09-2014 08:10 AM

I think the only way to add/remove favorites is if you go to settings and then to favorites.   You should be able to add or remove favorites while viewing in the guide. it would be so much easier

Status: Acknowledged
RobHunt

Add FiOS Mobile App as main forum topic

Status: Acknowledged
by on ‎03-08-2014 07:26 AM - last edited on ‎03-10-2014 02:16 PM by Moderator

 

As (FiOS) apps(and their users)  become more prevalent, there should be a main topic for it.  Perhaps grouped with the two  FiOS TV topics.

Status: Acknowledged

Sounds simple, but apparently it's not. For example, in your instructions on setting up an email account with Outlook 2010, in Step 9 of 10, you state in the instructions to be sure that the SSL encryption box is checked for the pop3 server and for the outgoing server that the encryption type is specified as SSL. 

 

Unfortunately, your illustration does not have the box checked and encryption is specified as "none."

 

I lost a half an hour and my temper using the illustration to set up my account before I re-read everything and found the disconnect between the instructions and the illustration.

 

Why not hire an English major to read all of your instructions and and determine that the images actually match the instructions. Do not use an IT person for this.

 

Thanks.

 

 

Status: Acknowledged
user2244

Payment due date in email, please

Status: Acknowledged
by user2244 on ‎02-26-2014 08:25 AM

Would it be possible to include the due date in the "Your Bill Is Now Ready" email that is sent monthly? It has the amount and the account number, but then I have to log in to find out by what date it is due. Even if it is the same date each month, I have too many other bill due dates to remember each one. Thanks.

Status: Acknowledged
CapeFish

Add Fox Sports Florida/Sun Sports alternate channels

Status: Acknowledged
by CapeFish ‎03-08-2014 03:59 AM - edited ‎03-08-2014 04:03 AM
Please add these extra channels so that Florida FiOS customers can get all our Rays, Lightning, Marlins, and Magic games. HD versions would be awesome...just saying.

Thanks!

http://msn.foxsports.com/florida/story/fox-sports-florida-sun-sports-alternate-channel-information-0...
Status: Acknowledged

Please add the channels that part of the Select HD plan to the Prime HD plan, i know this has been requested for the past like 5 years and nothing has changed, but thats just more of an indication that something needs to be done or you will continue to lose subscribers.

 

At the very least, Boomerang should be offered as it is an ad-free network, so if the subscriber fee for Select HD is enough to cover the cost for Boomerang, surely the extra money of Prime HD should be enough the have Boomerang as well (why should I pay even more with Extreme HD for something that is available to me for less?).

 

Likewise with BBC America, which has the same set up that it is available in Select HD and Extreme HD, but not Prime HD. It is a pretty basic channel to offer.

 

Finally, with FOX Soccer becoming FXX and Fox Movie Channel becoming FXM, those channels should also be offered in the Prime HD plan, as they will feature content in the way TNT-TBS-TCM does. So FX-FXX-FXM should be available in Prime HD just like the Turner networks are (and especially because in the case of FXX, shows like The League and Its Always Sunny... that used to air on FX will now be on FXX, so subscribers of FX will all want to see their shows).

 

Please correct these gross oversights as soon as possible, and please don't just let this request sit for another 5 years so people can continute to complain and/or leave your subscriber base. Thank you.

Status: Acknowledged
mm1

Realign Your Channel Lineup

Status: Acknowledged
by on ‎08-31-2013 12:48 AM

There are too many channels that are listed on the guide that makes no sense for them to be where they are at so my suggestion is that you realign them so that people can find those channels a lot easier. For example fx1 and fx2 should not be in two completely different areas where they should be right next to each other back to back. The same would also apply to the new fxx channel that is on the way which will be taking the place of fox soccer so that means that it will be located where the sports channels are. H2 should also not be before the history channel. Other channels that make no sense where they are at are the live well network in hd at channel 467 when the next channel is the live well network in sd at channel 468. Hd channels are supposed to be in the 500s or higher remember? There is also the matter of two boomerang networks that appear at channels 1724 and 1725 where they are the same definition and the same feed. Also if you are going to pursue this then how about removing gol tv english channel 313 from the guide since the feed was discontinued back in may? It is very misleading to continue to have it listed there because it makes new customers think all they have to do is press ok twice and they will have the channel available to them when it no longer exists on fios.

JordyG

Chapter fast-forward for On-Demand Movies

Status: Acknowledged
by JordyG on ‎02-04-2014 09:04 AM

It would be very helpful to easily fast-forward within movies that are On-Demand.  Simply adding the FiOS chapter approach from DVR recordings would work fine.  It is frustrating to start a movie, not finish it (ie., fell asleep, need to watch over the weekend, etc.), and then have to fast-forward, sometimes ah hour plus into the movie at the "2X" pace.

 

I understand that the traditional-network TV shows don't want to allow this (that's another topic altogether), but fixing the movies would be a step in the right direction for FiOS cusomers.  There is no reason why Comcast should have this as an advantage right now.  Might as well do it for Pay TV shows too (HBO, Showtime, etc.).

Status: Acknowledged

Make it possible to email you or talk to a live person when there is a problem. I got hit with a $99 unreturned equipment charge. All I needed was a way to email you with the UPS tracking #. NO way to do it on your web site. Sat on hold went through the phone prompts and finally got a HUMAN. After we were done he had me write down the returned equip. # because he could not send it in an email. That is crazy! Why can't we talk via Email? You are a communications company, why in this day and age do I need to use paper and pencil to keep track of something like that? This is not the first time I have had this kind of problem.

Status: Acknowledged
mm1

Offer 1Gbps To Your Customers

Status: Acknowledged
by on ‎08-10-2013 10:50 PM

I keep seeing reports where verizon's executives continue to say that if verizon customers wanted 1gbps internet speed made available to them they would have no problem making that happen if someone were to request it so here is that request. According to verizon's cpo and vp verizon is capable of offering 10gbps and while that may be too much for some there may be interest in that too. If google fiber can offer a internet package that is $70 for 1gbps and also offer another package where they have 1gbps internet speed plus cable tv for $120 then surely verizon can offer a similar type deal. They may not be a competitor right now but with their plan to expand to the east coast they are very likely to become a competitor real soon. $310 for 500mbps which is half the internet speed that google fiber offers to their customers but is four times the price is not reasonable for half the speed of what they have so i suggest you get with the program and actually offer a internet speed that will live up to what verizon has referred to as being the best that anyone could have. You do not want to be like blockbuster video who lost their customers to netflix because they failed to adapt to the times.

Status: Acknowledged
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