With the new software upgrade to STB. I now have a very annoying BRIGHT RED ad banner on the bottom of my guide. How do i remove it?
I have Interactive TV --> Disabled. I sure hope there is a setting to disable the the ad. I know what services I have and don't need Verizon advertising for the Internet speed upgrade which I already have! This is beyond exceptable and I may consider dropping my service if the bombardment of ads continues (especailly ads for services I already have!)
I recently cancelled my service due to a military relocation. Prior to canceling my service and purchasing movies I researched if I would be able to keep the movies if I cancelled because I know that I will be moving every three years and I may not move to an area that offers Verizon fios. This is what I found from a Verizon support website:<br><br>What happens to the Multi-Screen videos I purchase if I move away or leave Verizon?<br>You can still view Multi-Screen videos you have purchased after you disconnect your Verizon services as long as you maintain your User ID and password at the Multi-Screen Store.<br><br>After reading this I bought another movie the day before I knew I was going to cancel. After canceling I asked, just to make sure, if I would still be able to keep my movies and I was told no. They said that unfortunately once I cancel I lose the movies. My suggestion is that maybe you have a disclaimer when you buy the movies that says you won't keep them if you cancel your service. Also, remove the statement on your website that says you can keep them. I bought over five movies, all for my children for about $100, I would have rented them if I knew and bought the DVD. As someone who deals with the hassle of moving often, every three to four years, this is one headache I do not need.<br><br>Thank you.
My HD DVR (QIP7232) appears to have a bad power supply, but there is no way to save a perfectly good hard drive with all of my recordings! As someone who works in the IT industry, this is infuriating! I understand the limits you must put on protected content, but why does that preclude you from allowing us to protect the content we have in the event of equipment failure, especially when the failed equipment is not the hard drive!
You closed all of the payment offices without notifying anyone! That was a stupid mistake that caused me grief. Your Verizon Wireless Stores are open, but will not accept payment because it is a "sister" company-like I care! Paying by phone costs $3.50-understandable but not nice SINCE YOU CLOSED THE PAYMENT OFFICES WITHOUT NOTIFICATION. I have now registered online to make payments and have even enrolled in auto-pay, but here's a suggestion: LET PEOPLE KNOW BEFORE THEY ARE SURPRISED! You could have pulled the records of everyone who had paid at the local office/store and put in a billing insert or taken out advertising in national newpapers/magazines to let people know.
If I am charged a late fee for my bill you will have seen my last day of land-line, FIOS t.v. and FIOS internet, and I've been a customer since 1972. You are not the only company that can provide these services to me...have you heard of that little company based in Dallas, TX where I live? It's called AT&T. Maybe they would like to provide these services and accept my payments according to MY CONVENIENCE, if Verizon doesn't wish to do so...
Thunderstorm season is back in Texas, and we don't have a way to track storms real time. The "news" stations sometimes show the weather (when it's severe enough), and the weather stations and app give us a tiny pixelated smudge that's worthless.
We need a station that's just a map. An animated doplar map updated in real time.
I recently got Verizon FIOS, including FX, and was hoping to catch up on the 2nd season of The Americans. I tried watching via Hulu+ but was told that my cable subscription does not allow access to the show. Same thing when I went to the FX website. So unless I want to view an illegal stream, I'll have to purchase the show via Amazon Instant Video or iTunes.
What gives Verizon? I PAY for FX but can't access one of the channel's top shows on line or on demand? I'm giving up my Hulu+ account because after 4+ years of being cable free, I was forced to buy a cable package so I could get faster FIOS internet - it would have cost me MORE to have just internet than getting your triple play package (under a 2 year contract, of course).
This isn't about one TV show, the entire system is ridiculous, and why I dropped cable TV in the first place. Your business model is outdated and only exists because corrupt politicians allow cable companies to write the regulations of this "marketplace."
I still have a couple of weeks left before I can cancel my FIOS and go back to my old provider. I'm starting to regret my deal with the devil.
Today I happened to use the Live Chat service within your In-Home Agent client. When the chat had concluded I happened to click on the Verizon Cybertrust Security Seal link on the lower left of the Live Chat dialog.
It appears that the SSL certificate in use has expired quite some time ago. I would encourage you to update this at your earliest opportunity given that you have users confirming account information in these chat sessions.
First off, please DO NOT "ACKNOWLEDGE" this suggestion. Instead, please actually (at least) reply to this problem directly. An acknowledgement is as useless to me as windows asking "would you like to send us an error report".
I installed a dvr expander to my set top box. everything was great until i noticed the default storage location changed to the expander. At the time, this didn't appear to be any sort of issue.
When receiving paperless billing, any notifications of future billing changes should be either in the email notice of the month's bill (preferably in red so it won't be missed), or somewhere on the top when you open up the current month's bill from the email link, highlighted in some way, either in a box, or in red, etc.
I just received my bill, and it has increased. I was told that I received notice in April's billing but I would only have seen that on the printed version. If my billing is identical every month, there is no reason I would be checking the PDF version of a paper bill every month, so therefore it is missed.
My suggestion, respectfully, is that Verizon should adjust all paper-oriented billing notices to be reflected "at-a-glance" if one is paying online. That would be more consistent with why people choose to do this online - to not only save paper, but for time-efficiency.
The Staus bar was adjustable on my DVR ..I could set how long it stayed on and how big it was when I changed channels, etc. Upgraded to new Quantum and now that setting is no longer there. Now when I change channels or FF, the status bar takes up what looks like 25% of the screen and stays there for at least 10 sec or I have to hit the exit button ...annoying to say the least ..PLEASE put in the adjustable settings for the new quantum DVR box that you have in the non quantum DVR..........so I can shrink the darn status bar and have it appear for a second or two at the most when I change channels
You all are planning on dropping Funimation? This is a very dumb move imo. You have a ton of people that are Verizon Fios customers solely for this channel. This is the only channel you are able to watch "real" anime and I along with alot of people from what I see just googleing "Fios to drop funumation" came here mainly for that channel. There are NO real anime channels beside this, how could the ratings possibly be that low. This channel is no lie on at my house at least 8 hours a day. This is the channel that runs even while I am on my pc not watching TV. Go find another "actual" crappy channel to cut. I can't imagine many people watch cartoon network anymore now that Adult Swim is filled with stupid shows a 4 year old could do a better job on and comedies that are the dumbest thing I have ever seen. If you cut this channel Verizon I asure you, that you will lose ALOT of customers.
There is a commercial for everyoneon.org that is being played CONSTANTLY.....ad nauseam. I have an idea that WHOEVER is responsible for deciding what commercials are aired and how many times.... please make the decision to either STOP playing the everyoneon.org commercials ...OR... cut down on the amount of times they are aired.<br>I usually see them on Fox Sports West...during Angels baseball games.<br>During one game, I saw that one specific commercial played 16 times!!<br>Same commercial...back to back (repeated) 8 times!<br>It gets HIGHLY annoying.<br>Just an idea....thought I would suggest it.