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Bethwoods

Edit online content properly

Status: Acknowledged
by Bethwoods on ‎09-03-2014 11:34 AM

Calling all copy editors!! It is really embarrassing to read content on your pages with so many words that are not spelled correctly, grammar that is wrong, and typos everywhere. 

Latest example - Kim K releases her own risky photos. Honestly?? I think you mean risque. 

I can't believe you do not have college educated staffers who could copy edit your online content. What you have online is so sloppy and unprofessional. Step it up if you want educated people to use your page.

 

Status: Acknowledged
RRC3

Verizon FiOS Mobile

Status: Acknowledged
by RRC3 on ‎08-18-2014 12:44 AM

I recently downloaded the fios mobile app and i wanted if you guys can add FOX SPORTS to fios mobile. I'm going to college so I want to see the games through my android since i won't be home to watch the game thorugh my TV. Thank You!!

 

Status: Acknowledged

Esata was supported on my old Motorola 7232 DVR and by enabling an external drive, I had over 200hrs of HD recording possible. With all of the wonderful TV channels and programming available, it was required so that I could record several entire series so that I would have something to watch over the summer.Now with the VMS1100, I only have 150 hours of HD recording.  With 5 people in the house, there just isn't enough. I only have about 5 hours of TV time for me per week, can't really justify more than that, and we record about 20.  Even with us deleting the things we watch, there is not enough storage for the other series that I save for the summer. And it'stotally unfair for Verizon to require that I pay another $10/month just to get 200 hours. Like I said before, I had over 200 - actually about 375 hours because I was using a 2TB external drive.

Please enable the eSata support.

Status: Acknowledged

We recently rented an HD Set Top Box to add to our guest room to see how your interface differs from TIVO. Like TIVO you list all the channels so if you have to keep sifting through a bunch of dead channels, you have to either manually eliminate them in TIVO or add them to a Favorites channel from the set top box from Verizon.

 

I was wondering how difficult it would be to add a couple more filters such as preset channels which correlates to the packaged you currently have. In our case it would be the Select HD pacakage so only about 100 channels should be in that filter. You could also allow presets for the other packages and this could be a great way for consumers to see what they were missing.

 

I'm not a programmer so I have no idea how much work it would take to create these presets and if they could be upgraded when Verizon upgrades their channel list one a year. Probably not since you have grandfathered package system. Hmmm. Well, I still like the idea, but not sure if it's a good fit with the way Verizon currently deals with past and present package deals. Personally, I think grandfather has some advantages, but you can never upgrade without losing something and that seems counter intuitive.

 

Anyhow I might have already answered my own question here, but maybe I'm still offering food for thought in how packaged deals could be better maintained. Why not give everyone the same package and thus create a habitual consistent good value by keeping what works and eliminating what doesn't work. Instead of grandfather accounts, you focus on annually updating a fresh and vibrant channel listing that people will value. if everyone has the same packages, then you could create channel package listings as standard filters for the DVR and HD set top boxes.

Status: Acknowledged
ksegura86

FiOS Mobile app for MAC

Status: New Idea
by ksegura86 on ‎09-02-2014 03:01 PM

There should be a FiOS mobile app version available for desktop for MAC. Optimum has an app and the channels are live not just recorded. I believe an app would be best instead of having to go to myverizon.com everytime we wish to watch tv online and not all the networks have live streaming. 

Today I received an email from Verizon on what to do in a power outage. One of the suggestions was to "restart your Optical Network Terminal (ONT) by following these instructions."  Clicking the link took me to the support page.  After several minutes of browsing and searching, I found no information on restarting the ONT.

 

I have previously seen comments in the forum about resetting the ONT.  But don't recall ever seeing instructions on "how" to do it.  Again, search wasn't helpful.

 

If you are going to send out such emails, why not make them helpful.

Status: Acknowledged

FiOS,

 

I have over 300 movies in my OnDemand library.  Any idea if you guys will make it easier for customers to find what they want to watch in their library?  You are allowed to do this via the My FiOS application, yet not through the cable boxes.

 

This would be a great addon feature to an already fantastic product.

 

Thanks,

Jake

Status: Acknowledged
Baldwin

5ghz Router

Status: Acknowledged
by Baldwin on ‎08-01-2014 10:37 AM
Need to have a 5ghz router option!

Additional Ideas: Specific IP badwidth management and targeted wifi 'wormholes' to maintain a strong consistent signal to electronics opposed to a simple degrading radial degree.

I just submitted this to verizon who directed me here:

Verizon should make a page dedicated to where people can show off their Internet speed they are getting at their house with FIOS. Would help promote why to choose verizon over competitors..maybe.

I pay for 75mbps and I'm actually getting 75mbps now I used a new router and ran into my Verizon router. The Verizon issued router can only get as high as 50mbps download using a 2.4ghz wifi channel but consistently is around 35mbps download via wifi. According to Verizon Tech, the only way to get the full 75mbps that we pay for is to have a hardwire to the router. In attempts to regain the huge loss of mbps over wifi, I hooked up a Netgear N600 basic 2.4/5ghz router to my FiOS router and thereafter i did consistently get 50mbps on 2.4ghz via wifi...then when I switched it to the 5ghz channel my wifi speed skyrocketed to consist 75mbps download and 35mbps upload.

Verizon may want to give customers an upgrade router option so they can obtain the speed they are paying for. Pretty simple actually...Only a small production cost increase, which just like anything else these days, we are charged for the "upgraded option". resulting in nothing but increased customer satisfaction and increases profits.

For most non-tech customers, providing this will induce a perceived increased internet speed for same price increasing customer happiness and referrals. It's a win/win senario for everyone...you just have to give a little to gain a lot.

FORMULA :-)
Happy Customers = Better Reviews = Increased Marketshare = More Money.
Status: Acknowledged

I realize this issue was brought up last year, but the names of packages have changed since then and I thought I'd add a couple more suggestions.

 

I think I understand the frustration people have voiced about losing channels between packages. When cable first was introduced there really wasn't a lot of choice. I remember the only packages was basic cable or premium channels such as HBO and Showtime.  Over time the amount of networks has increased and with the advent of Dish Networks have increased the value of certain networks based on their demand.

 

I don't think it's unreasonable for customers to assume when they upgrade to the next tier of service that they retain the channels they started with. What I don't know is what channels that were added that caused the need to eliminate channels to compensate to cost of the upgrade package. 

 

As of May 2104 the difference between the Select HD and the Preferred HD (formerly called Prime) is 50 new channels and 12 eliminated channels.

 

Among the eliminated channels, BBC America and Boomerang which many have voiced a concern about. My question, are there any new channels added that equal the cost of these two networks? From the list of the additional channels when upgrading to Preferred HD there seems to be more sports, government news sites and specialty networks such as Comedy Central and SyFy Channel. I think most customers want the added specialty networks, but Select HD went from zero sports and government news sites to three instances of C-Span and half a dozen sports networks. All great additions, but do we need to lose Boomerang and BBC America in the process?

 

Unique stations like BBC America offer some of the most innovative programming in the world so treating it like a throwaway network while adding more duplicate networks doesn't seem equitable. However I have no knowledge of how network agreements work. I would assume you have 3 versions of C-Spans because that's they way they are bundled for the market. All I know is that bumping up to Extreme HD just to get back BBC America and Boomerang doesn't make any sense when I'm be asked to pay for over 200 channels I really don't want.

 

If I had one more pitch, it would be to separate sports from basic entertainment packages and use it like an al carte addition. That would eliminate around 8 networks from the Preferred HD package.  Lets say that bundle costs $5 to $10 then Preferred HD should get more programming unless returning of the 12 eliminated stations uses up that savings. Sports fans can pay the extra $5 to $10 for Preferred HD plus sports. If you haven't guessed I'm not really a sports fan, but I don't think of this suggestion as penalizing sports fans. I'm just saying to go from zero sports with Select HD to adding 8 sports related networks with Preferred HD. Sports is clearly taking up the lion's share of additional programming. If you're not into sports, you're in the situation of losing what you like in lieu of what you don't. If most sports fans aren't into the specialty networks like Animal Planet or Oxygen, they should be able to get this sports package with the Select HD package which would end up saving them money.

Status: Acknowledged

I recently changed from DirecTV to Fios Quantum TV.  There are definitely pros and cons to each mfr.'s DVR, but one thing I really miss is having the option to sort my recorded programs/List alphabetically.  Please add the option to sort "View Recordings" recorded shows list alphabetically.  Thanks!

Status: Acknowledged
NBC now owns the rights to the Barclays Premier League (England's top flight and arguably the most competitive league in the world) soccer matches. NBC will be airing ALL the Premier League matches this year across their channels (NBC, NBC Sports Network, NBC Premier League Extra Time and NBC Live Sports Extra). They will be airing multiple games at the same time on TV channel NBC Premier League Extra Time and all games on their NBC Live Sports Extra (an ap).<br><br>We need Verizon Fios to support both channels in order for us users to see all the games. This would be a huge competitive advantage for Fios.<br><br>Season starts August 17 and lasts until May. 388 total games. We need Verizon to sign up for both channels.
Status: Acknowledged
You are not alone. Currently, I don't have any information on the addition of these channels. As soon as there is more to share this thread will be updated. Thanks for your interest.
Sofies2ndChoice

Caller ID with media server

Status: Acknowledged
by Sofies2ndChoice on ‎08-08-2014 09:42 AM

It seems as if having caller ID information appear on my television is no longer an option with the meida server? (yet another reason why it's going back).

Maybe, someone should like, get this not-so-new technology at least on par with the old system?

I wish I was notified of everything I'd be losing before I paid $25 to upgrade to an inferior service.

Status: Acknowledged

If BBC America and BBC America HD are part of the Select HD, Extreme HD, and Ultimate HD plans why is it not part of the Preferred HD plan? Please add BBC America and BBC America HD to the Preferred HD plan.

Spoiler
 

 

Status: Acknowledged
EvaB

Surge Protection / Damaged Equipment

Status: Acknowledged
by EvaB on ‎08-02-2014 08:16 AM

Hello there.  I live in the Tampa Bay area in Florida, and have been a Verizon customer for at least a dozen years.  Over those years, I have had problems with Verizon equipment in the house going 'bad'.  The Tampa Bay area is the lightning capital of the U.S. (if not the world).  I have also lived in NY state, and it's obvious to me that in Tampa Bay, we have a much greater problem with power surges.  I think Verizon equipment is going 'bad' because of this.  I protect my equipment with surge protectors.  I think that Verizon could save a lot of money on technical support and replaing of 'bad' hardware if they simply added a surge protector on the Verizon box outside the house, and they shouldn't charge customers for this additional equipment in states/counties where there is a high incidence of lightning strikes and power surges.  Thanks for letting me provide my suggestions.  I am a software developer/problem solver by nature so I have an infinite number of ideas for simple soutions.

Status: Acknowledged
sbd1965

VMS 1100 Expanability

Status: Acknowledged
by sbd1965 on ‎06-01-2014 01:16 AM

WHY...would you create a nearly perfect device and not make it expandable?  I'd literally get two of the devices Monday (the service has been offered to me), but doing so would reduce my current recording capacity, which is now augmented by an eSATA 3TB drive.  

 

Are there plans to activate the eSATA port(s)?  If so, when? I'd consider going a couple months without it, but in the long-term, what's the point to having TWELVE tuners, but diminished storage capabilities.  I just don't get who would have made such a decision.  It makes absolutely no sense to offer such an advanced device and then cripple it for the folks who would be your target audience.

 

I, for one, will stick with my two tuner DVR that allows me to set and manage my storage needs.  Such a shame.

 

Scott

Status: Acknowledged
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