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Enter New Idea


Status: Acknowledged
by velvmex on ‎07-31-2014 09:05 PM

You ask us to choose an idea category, but you do not have the DVR or fast forward feature in your list!!


?  This idea exchange requires at least one idea category for each idea.  What the heck is this response????? I will have to pick another category just so this can go through? !


When you fast forward through a commerical and stop at the point that you "think " the commercial is over, you inevitably go past it and into the show.  Then you have to reverse to not miss a part of the show.  In Florida, the company "Brighthouse"  has a feature that works much better!  You fast forward until your show reappears and then back tracks to the end of the commercial ! You never have to go back and forth to get to the right spot, OR watch more of the commercial than you want to!  After all, isn't that the purpose of a fast forward feature on a DVR?????  I am sure this is no major adjustment for FIOS and it's technology capacity!  So, what do you think?

Status: Acknowledged

We recently rented an HD Set Top Box to add to our guest room to see how your interface differs from TIVO. Like TIVO you list all the channels so if you have to keep sifting through a bunch of dead channels, you have to either manually eliminate them in TIVO or add them to a Favorites channel from the set top box from Verizon.


I was wondering how difficult it would be to add a couple more filters such as preset channels which correlates to the packaged you currently have. In our case it would be the Select HD pacakage so only about 100 channels should be in that filter. You could also allow presets for the other packages and this could be a great way for consumers to see what they were missing.


I'm not a programmer so I have no idea how much work it would take to create these presets and if they could be upgraded when Verizon upgrades their channel list one a year. Probably not since you have grandfathered package system. Hmmm. Well, I still like the idea, but not sure if it's a good fit with the way Verizon currently deals with past and present package deals. Personally, I think grandfather has some advantages, but you can never upgrade without losing something and that seems counter intuitive.


Anyhow I might have already answered my own question here, but maybe I'm still offering food for thought in how packaged deals could be better maintained. Why not give everyone the same package and thus create a habitual consistent good value by keeping what works and eliminating what doesn't work. Instead of grandfather accounts, you focus on annually updating a fresh and vibrant channel listing that people will value. if everyone has the same packages, then you could create channel package listings as standard filters for the DVR and HD set top boxes.

Status: Acknowledged

Quantum System Recordings Files

Status: New Idea
by jmadison1 on ‎07-31-2014 04:20 PM

The new Quantum recordings system needs to have a file option so that you can segregate the recordings and easily find them when you want to play back rather then just clumping them all together.


Weather link on homepage

Status: Acknowledged
by Unit87 on ‎08-15-2014 07:23 AM

I switched from Comcast.  They have a really convenient local weather link right above the greeting.  It's extremely useful.  Maybe I use it more than others because I'm a motorcyclist, but having a weather forecast seems pretty basic to me.  Knowing what the weekend will be like, or being able to see links to the beach, or use zip codes to see weather in other parts of the nation and world is really useful to me.

With the link on my homepage, I didn't have to go through the additional steps of logging onto The Weather Channel.  It's a great service.


Also, they just upgraded their email app.  It is really much more sophisticated than what you are offering.  Fewer clicks, more offerings, less cludgey.  Maybe you've got an upgrade in the works.  I'll be glad to see it.


Thanks for bringing FiOS into the neighborhood.

Status: Acknowledged


Status: Acknowledged
by fbilov on ‎08-04-2014 05:40 AM

Here's a great idea. When I push the guide button, stop sending me promos for add-on services. When I push the guide button, it's because I want to see the guide, which I assume I am paying for as part of my package. So stop pestering me with add-on promos. Okay?

Status: Acknowledged

Remove inappropriate on-demand ads

Status: Acknowledged
by Silverheart on ‎07-21-2014 06:55 PM

Now that the channel guide has been updated, the bottom frame advertises on-demand movies. We find many of these ads inappropriate - as we don't want to see erotic or demonic movie ads - especially considering the kids.  We would like control over what we watch - including what is featured on this channel guide. This should be appropriate for the whole family. 

Status: Acknowledged

Free On Demand

Status: Acknowledged
by mariak on ‎06-22-2014 02:16 PM

You should really have more episodes available for the TV shows that are on the free on demand--the selection is really sparse.  Cablevision has many more selections of episodes within each selection, not just the most recent couple of episodes.

Status: Acknowledged

Unique Channels Guide View

Status: Acknowledged
by trackercode on ‎07-25-2014 10:27 AM

Verizon offers, by default, the many guide views (Favorites, Subscribed, All, HD Only, etc), however, there is one view I would really like to see: HD Mixed. It's great seeing the channels I get in HD, however, I'd like to also see the channels that I only get in SD (so exclude the channels that would "automatically" be switched to their HD version if I clicked on them). So, I could have a guide showing all of my subscribed channels, at their maximum resolution. So instead of:


Food Network (SD)

Cooking Channel (SD)

Something (SD)

Something2 (SD)

Something (HD)

Cooking Channel (HD)


to be


Food Network (SD)

Something2 (SD)

Something (HD)

Cooking Channel (HD)

Status: Acknowledged

VMS 1100 Expanability

Status: Acknowledged
by sbd1965 on ‎06-01-2014 01:16 AM

WHY...would you create a nearly perfect device and not make it expandable?  I'd literally get two of the devices Monday (the service has been offered to me), but doing so would reduce my current recording capacity, which is now augmented by an eSATA 3TB drive.  


Are there plans to activate the eSATA port(s)?  If so, when? I'd consider going a couple months without it, but in the long-term, what's the point to having TWELVE tuners, but diminished storage capabilities.  I just don't get who would have made such a decision.  It makes absolutely no sense to offer such an advanced device and then cripple it for the folks who would be your target audience.


I, for one, will stick with my two tuner DVR that allows me to set and manage my storage needs.  Such a shame.



Status: Acknowledged

Today I received an email from Verizon on what to do in a power outage. One of the suggestions was to "restart your Optical Network Terminal (ONT) by following these instructions."  Clicking the link took me to the support page.  After several minutes of browsing and searching, I found no information on restarting the ONT.


I have previously seen comments in the forum about resetting the ONT.  But don't recall ever seeing instructions on "how" to do it.  Again, search wasn't helpful.


If you are going to send out such emails, why not make them helpful.

Status: Acknowledged

Labeling of Devices

Status: Acknowledged
by EvaB on ‎08-02-2014 07:48 AM

Hello there.  Over the years, I have had to make many calls to Verizon for FIOS support.  Verizon personnel have always been very patient, and helpful.  The problem is, at our house, we have 9 'boxes'.  By 'boxes', I mean things like four set-top boxes, one router 'box', one network extender 'box', one battery backup 'box', one 'box' in the garage, one 'box' outside the house.  None of these is labelled.  The other day when I called technical support because my TV and internet/WIFI were not working, they asked me to look for some lights on the router, and I was mistakenly looking at the lights on the network extender.  The specific lights, like WAN or LAN are called the same thing on both 'boxes' and it was by chance that we figured out that I was looking at the wrong thing.  Why not label each 'box' in plain sight with the correct terminology.  It will save everyone a lot of hassle, and save you customer support time.  Thanks for letting me provide my suggestion.

Status: Acknowledged

This has been very aggravating since Optimum has this functionality built in. 


Verizon finally put in a "block by date and time" which is quite useful because we have young children and we want to set a block so the kids aren't getting up early in the morning to watch TV without parental permission.  (I mean sneaking out of bed at 5am to watch TV unsupervised until a parent gets up)


With Optimum - if I set up a time restrcition I could unblocked the TV (to let the kids watch or for me to watch the news as I'm getting ready for work) and the system would automatically re-set the block so the next morning the kids would be faced with a locked TV, unless a parent unblocks it again.


With FIOS - if I unblock the TV, you have to remember to re-enable the block or else the TV stayed unblocked.  So, that means I unblock the 5am to 7am timeslot to watch the early news for 10 minutes...I forget to re-enable the block...I have a kid on the couch the next morning watching cartoons at 5am.


My wife has asked me several times to dump FIOS because of this lack of funcationality.  It is that important to us.  (Please keep all the comments about my kids not listening to me to yourself...I know I'm not the only one that has this issue).  Technology should be able to do this for us.  And Optimum (and I assume other Cable companies) figured this out years ago.  I've lodged suggestsions via the customer support phone line many many times.  I am hoping by posting it here there will be more traction and maybe others will suggest/support this upgrade.  Every 3 months or so my wife


Thanks to anyone who contributes to the post or helps gain some clairty aound this issue.  After this gets solved then I'd love to get some clarity as to why I can't watch any live TV channel (any channel, not the select 75) or access my DVR from my mobile devices when they are connected to my FIOS router....  I seem to be awfullly needy today...

NBC now owns the rights to the Barclays Premier League (England's top flight and arguably the most competitive league in the world) soccer matches. NBC will be airing ALL the Premier League matches this year across their channels (NBC, NBC Sports Network, NBC Premier League Extra Time and NBC Live Sports Extra). They will be airing multiple games at the same time on TV channel NBC Premier League Extra Time and all games on their NBC Live Sports Extra (an ap).<br><br>We need Verizon Fios to support both channels in order for us users to see all the games. This would be a huge competitive advantage for Fios.<br><br>Season starts August 17 and lasts until May. 388 total games. We need Verizon to sign up for both channels.
Status: Acknowledged
You are not alone. Currently, I don't have any information on the addition of these channels. As soon as there is more to share this thread will be updated. Thanks for your interest.

TV Features

Status: Acknowledged
by p-a-dave on ‎07-12-2014 02:14 PM

Verison, plese, please bring back the size function on the remote (# button)!!!  It made watching standard definition tv so much better.  now we get either black bars or a wide stretched screen that makes everything look too wide.

Status: Acknowledged

Respect and honour the customer

Status: Acknowledged
by nrm on ‎08-12-2014 04:25 PM

When your phone service does not work, repair it within a week....not after 4 or 5 months, making the customer call in repeatedly.


When your employee quotes $99.37 per month, then bill correctly.


If the bill is not correct, and the customer has to call in, and leave messages, then return the phone call.



Status: Acknowledged
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