When I was with Xfinity, I had their new X1 DVR.  It allowed me to be able to watch live tv (albeit in a minimized window) while browsing through the Video-on-demand (VOD) menu rather than show clips of movies and shows that are available on demand.  Granted you will probably tell me that some customers appreciate the previews that are shown while browsing the VOD menus but I feel that being able to watch live TV while browing VOD was a nice concept.

We notice the Verizon has changed the VOD menu to almost ALL pictures. There is almost NO TEXT at all. This appears to be favoring those with "little" hand-held TV viewing devices. You know what we mean. WE are suggesting the Verizon have the simple "Text" movie names available again (ie: Put them back). You have lost thousands and thousands and thousands of viewers that use an actual TV to view, well, TV programs. These "pictured" icons take a long time to load and are very hard to see the title of the show. Guess what? We can actually "read" words. We do not need to have "long-loading" little pictures of the movie poster just to see what movies or shows are available. So in closing we say:

1 - Put the TEXT Based movies list back or have both the TEXT and the little picture lists available for VOD.

2 - Since you probably won't do suggestion #1, then Decrease the load-time because you now have all these little pictures for each and every show, movie and program listed in the VOD menu. It takes forever to load and we have a new TV so it is NOT our TV it is the fact that pictures take longer to load than text.

3 - In the Future...Before you change these things (or upgrade to something only a few people want.) please check how many 1000's and 1,000's and 1,000's and 1,000's of other viewers will be affected. Or should we say how many can you afford to LOSE because you changed things to attract just a few new people?

Remember most of the people you have lost with these changes will not take the time to write, call or tell you that the hate the recent changes. They will just leave and or just STOP watching or using the item you have messed up.

So that is our idea. Get the TEXT-list back...until then we won't be watching very many VOD items since we can't wade through the poorly  "CHANGED" menu system.

Thanks

OH, this also applies to the major general T.V. Menu system menu changes you all changed over a year ago. It is still VERY Hard to read from ANY distance to the TV. The fonts are too small. And, no, it is not the TV it is the non-flexible menu system.

Please join the newly announce Netflix Open Connect so that we can access the 3d content and "super HD" from Netflix.

I just got an Email that you are again changing the lineup and adding a Spanish language version of one of the Cinemax channels and removing a movie channel. Doesn't that belong in the Spanish language programming section and not the English section or are you running out of quality programming??? All the .tv channels that you have added are a sign of the future so I say bring on  A-la-carte programming and let me pay for what I will watch on a regular basis. That was the one thing that Congress had right several years ago but the NCTA and their deeeep pockets bought off the FCC and the rest of congress to kill it knowing that there would be no demand for stations like YES TV away from the NY market.

FILL IN THE LOCAL CHANNEL LISTINGS ON THE MENU

Some times I want to view these channels but there are too many to scroll through with no menu information

many programs on these channels are informative and educational

I'm sure not new , but why should I rent a 8-10 yr old box. Out dated equipment should be replaced when new boxes are being used by new customers. I rent this thing for 4+ yrs  you should eliminate he fee or update the box. This should apply to all rented equipment. OR just  buy right out. No additional taxes monthly fees.

Perhaps Verizon DSL customers should also be able to VIEW and MODIFY Auto Pay online.  Currently, because DSL uses a phone line, Verizon customers are only able to ENROLL in Auto Pay because the phone line with a zero balance is the recognized account- not the internet service.  Using paperless billing compounds this problem because the on-line account number only reflects the zero balance phone, not the SEPARATE account number that reflects the internet service.  While it is possible to see that account payments have posted with Auto Pay to this second account once you realize there is a second accout!, any attempt to view/modify Auto Pay are met only with the prompt to ENROLL.

There is a grammatical error on your website on the opening page. How about you proof your website by using people who actually know the difference between you're and your....And while we are at it, when someone has a suggestion like this, how about having an option for contacting us that isn't a bear to get through?

Verizon, your web site is a mess. I am going to assume you are the victim of explosive growth and the site grew like Topsy with no control from the management. If I assume the web site is just the way you want it then I have to think it is diabolical in scope and is designed to minimize calls and complaints and reduce "face time" with the customer. Let me assume the former.

1. Separate Selling and Service. A customer who is trying to get his system up to expectations does not want to be barraged with offers of faster service, more content,and new gizmos.

2. If the mission statement of the Service portion is to a. Find the problem, b. Provide a solution, c. Follow-up until the customer is satisfied; then the task is to construct simple (er) flow charts of questions  (Filters if you will) to separate Billing, Hardware, Software and the ever present Cockpit problems. You have not done this very well.

3. The complaint system, as it is now constructed is assaultive to the customer. Starting with the music on hold (percussive and repetitive) 

4.. The in-home agent is a silly application which is a time waster. FAQ's work better than that if properly filtered.

The above thoughts were generated after my "trouble ticket" {edited for privacy} went nowhere and informed my decision to just cancel everything and start fresh with another company and a whole new set of problems.

{edited for privacy}

I would like the functionality to change channels using the Fios Mobile Remote app when I am not home. My specific need   is because I have a family member that has issues using the remote control. I would like to be able to change channels for them when I am at work. There are numerous handicaps/ special needs that would benefit from this 'remote' remote control feature. Access to the 'remote' remote feature could be limited via a setting in the 'Accessibily' menu (if folks have concerns about allowing this) or as part of setting up Mobile Phone Access.  Also, having the ability to see if the STB is on, and what channel is currently on would be helpful, so you can verify that the change happened. Thanks.

I am dissatisfied with the tier levels and options within tiers you offer. A cost effective tier level is important to my budget. I was looking for a lesser tier level as I don't watch a lot of channels. When I asked they said you offer a lesser tier but Fox News and ABC Family would be eliminated within the tier. I had already gone down to a lower tier in the last 4-5 months, losing Fox Business channel. If I chose this newest tier, I would not get any Fox channels which I find discriminating as it is the only conservative news channel available. Also ABC Family is a great all round entertainment value for the entire family and that is a terrible idea to take that off the tier. Family entertainment is core to bringing all ages together for in the evening. I pose you offer a new tier, budget conscious/cost effective , that includes prime channels, WITF/PBS, Fox News, ABC Family and a few others. Soon I am going to switch to Comcast , as these prices and selections are not the best. 

Verizon's set top boxes are to big and bulky.  They take up too much space.  Ugly to look at.  Get over heated and need to constantly reboot even if you don't reboot it!!!  I had to buy a  small table to place the cable boxes in my living room which is sad.   

Like the TV's the CRT's tube are out and the LCD/LEDs flat screen are in.  BIG and BULKY is out.  Verizon needs to invest in better equipment for this day and age.   A smaller set top box and one that could be mounted on the wall would be better.  How about that.  

For now thanks Verizon for your costly BIG and BULKY cable boxes.

JustBe

Suddenly my bill shows 2 new line items:  "Regional Sport Network Fee" and "Franchise Related Costs"  adding over $4 to my monthly bill.  I haven't changed my service and frankly wouldn't care if I got no sports at all, so what is this? Is it a mistake, is it a new monthly charge which will add nearly $50 to my annual bill?   

Also, when checking previous bills I see that these details are in a different order every month, sometimes the taxes are subtotaled and then included in a Taxes and Fees total; sometimes they are not all totaled.  Makes comparing bills from one month to the next a pain in the neck.  Please standardize the display of the charges details.

Thank you.