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Extend FIOS to Apple Pie Meadows

Status: Acknowledged
by mattfam5 ‎07-13-2014 01:12 PM - edited ‎07-13-2014 01:13 PM

Please extend FIOS to Apple Pie Meadows, off of Apple Pie Ridge Road, Frederick County, VA.  FIOS terminates at this time less than 1-mile in either direction of the community.  Thank you!  Humbly and respectfully.

Status: Acknowledged

Esata was supported on my old Motorola 7232 DVR and by enabling an external drive, I had over 200hrs of HD recording possible. With all of the wonderful TV channels and programming available, it was required so that I could record several entire series so that I would have something to watch over the summer.Now with the VMS1100, I only have 150 hours of HD recording.  With 5 people in the house, there just isn't enough. I only have about 5 hours of TV time for me per week, can't really justify more than that, and we record about 20.  Even with us deleting the things we watch, there is not enough storage for the other series that I save for the summer. And it'stotally unfair for Verizon to require that I pay another $10/month just to get 200 hours. Like I said before, I had over 200 - actually about 375 hours because I was using a 2TB external drive.

Please enable the eSata support.

Status: Acknowledged

VMS 1100 Expanability

Status: Acknowledged
by sbd1965 on ‎06-01-2014 01:16 AM

WHY...would you create a nearly perfect device and not make it expandable?  I'd literally get two of the devices Monday (the service has been offered to me), but doing so would reduce my current recording capacity, which is now augmented by an eSATA 3TB drive.  


Are there plans to activate the eSATA port(s)?  If so, when? I'd consider going a couple months without it, but in the long-term, what's the point to having TWELVE tuners, but diminished storage capabilities.  I just don't get who would have made such a decision.  It makes absolutely no sense to offer such an advanced device and then cripple it for the folks who would be your target audience.


I, for one, will stick with my two tuner DVR that allows me to set and manage my storage needs.  Such a shame.



Status: Acknowledged

My FIoS died last Saturday - internet, TV, phone, all out. I tried the usual reboot of the router, no luck. I went outside to see if there was work being done.


Sure enough, there's a Verizon truck a few doors down, with a Verizon technician working on a neighbor's home. "So you're the reason my internet is down?" I ask him. "No, I'm just hooking someone up."


Hmmm. "So it's not possible that you made some mistake?


"No, it's not me." He drives away.


Two days later, Verizon sends out another tech to fix our outage, he comes and finds the was indeed caused by the tech who denied he could have caused it and didn't bother to check.


Thanks alot, buddy. If you had just considered the minute possibility that maybe, just maybe, you had made a mistake and went back up the pole to check and fix it, I wouldn't have had to wait for two days with no service and Verizon wouldn't have had to send another tech out to fix your dumb mistake.


Verizon, please train your techs not to be obstinate and overconfident when an obvious problem like this comes up, and to make an effort to fix problems they create. My outage could have been 5 minutes instead of two days, and you could have saved a second trip by another technician.

Status: Acknowledged

Verizon triple play

Status: Acknowledged
by billb59 on ‎07-15-2014 08:14 AM

Please offer the 79.99 triple play offer to current suscribers.


Status: Acknowledged

Channel guide text needs to be enlarged

Status: Acknowledged
by Nsteinke7 on ‎06-28-2014 03:52 PM

There needs to be an option to increase the text or font size on the tv channel guide.  We can barely read it on our 55" tv, not to mention our 36"...  Our vision is good, so I'm sure people with challenged vision would appreciate being able to adjust the text size.

Status: Acknowledged

Save DVR Schedule information

Status: Acknowledged
by djmaloy on ‎06-22-2014 08:56 AM

It would be great if you could backup your DVR scheduling information and recorded shows so that you could transfer it to a new STB.  It sucks whenever you upgrade or replace a DVR, you have to reprogram it with all your shows and you lose all your recordings..

Status: Acknowledged

fix the last to live tv

Status: Acknowledged
by pheonix1219 on ‎06-29-2014 08:01 AM

on the new dvr service record up to 12 shows.  I noticed u cant watch a recorded show then press last to go back to live tv and last to go back to recorded show like u could on multi dvr

Status: Acknowledged

Fix the refer a friend page offer

Status: Acknowledged
by on ‎07-12-2014 12:26 PM

On the fios refer a friend page

it has an offer for a 50/25 internet upgrade however when you click on pricing offer and details it says 15/5.

When you have a friend of family member try to use this offer there is no way to accept the 50/25 upgrade without having to be charged for it.

All that is included is the 15/5. This is an error or typo that needs to be fixed.

Status: Acknowledged

Verizon logo and headers too LARGE

Status: Acknowledged
by Lo on ‎06-20-2014 03:05 PM

the logo for Verizon is way too large and taking up my workable screen space.  Also the verizon headers like servies etc ar way too large.  This has only happened recently.  Please reduce the size of these logos and headers to about 1/4 inch.  I can adjust my headers and text fine but the set up from verizon email page is taking up way too much space that I need to work with my email efficently


The type should match that of residential, business, wireless that is at the head of the page.  My account is with Verizon I don't need a big logo staring me in the face and I can read reasonalbe headings oint sizes.  At least 1 inch to 1 1/2 screen space is being used by Verizon to advertise.  Again I know who I am in contract with I don't need this huge logo and type at the top of my page.


Perhaps someone has made a mistake but I would think someone with Verizon would have noticed by now.  I hope this gets corrected VERY SOON or I will have to go with another provider who put the customers needs first.

Status: Acknowledged
Please make In-Home Agent available as an app for the iPad, iPhone, and any other device as I am in need of assistive devices and besides I guarantee many of your other customers would appreciate it as well!
Status: Acknowledged

More channels on FIOS MOBILE App!

Status: Acknowledged
by kittyboo2121 on ‎07-02-2014 08:50 AM
I now understand that I have far more channels available on the FIOS Mobile app when I'm at home using Wifi, and I appreciate that. My issue is when I'm home, while it's very nice to have more channels available I'm home and could very easily just watch the television, versus when I'm out! Could you please make more channels available on the mobile app. Thank you.
Status: Acknowledged

Add Hallmark HD

Status: Acknowledged
by dot256 on ‎06-25-2014 04:11 PM

Add the HD version of the regular Hallmark channel (240) to FIOS (as 740).


(On other ideas, FIOS customer support incorrectly lists the regular Hallmark channel as existing. The Hallmark Movie channel exists in HD, but the regular channel does not.)


Thank you.

Status: Acknowledged
That is correct, dot256. Currently the Hallmark channel is available in 3 forms, Hallmark channel (240), Hallmark movie channel (239), and Hallmark movie channel HD (739). There is currently no form of the Hallmark channel in HD. Hallmark channel (240) is available in the Preferred, Extreme and Ultimate package. Hallmark movie channel (239) is available in the Select, Preferred, and Ultimate package. Hallmark movie channel HD(739) is only available in the Ultimate package.

WiFi enabled set top boxes

Status: Acknowledged
by hvm on ‎06-25-2014 12:51 PM

You guys have got to make the move to WiFi enabled set top boxes.....I just came over to Verizon but had AT&T provided coverage in my area I would have stayed with AT&T simply because they have the WiFi just can't beat if for convenience I simply hate the cable outlet locations the previous owner chose......if I had the WiFi boxes I could put my TV sets where ever I wanted them but I stuck with the totally illogical locations the previous owner decided on. 

Please hurry and catch up with the latest technology!!


Status: Acknowledged
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