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If BBC America and BBC America HD are part of the Select HD, Extreme HD, and Ultimate HD plans why is it not part of the Preferred HD plan? Please add BBC America and BBC America HD to the Preferred HD plan.

Spoiler
 

 

Status: Acknowledged
SinCara

Add ABC Family HD to the Extreme package

Status: Acknowledged
by on ‎08-20-2014 01:00 PM

I was looking into upgrading my channel package to Extreme today only to find out that ABC Family HD isn't in the Extreme package. Only preferred or Ultimate. I don't know what kind of deal Verizon has with ABC/Disney for this channel were it is omitted from the middle tier, but the channel which my wife watches on a fairly regular basis would be upset to loose the channel in HD. I won't be upgrading because of this which means no more money from me to Verizon. The local competitor has more channels available in their channel tiers and upgrading you don't loose any channels, just gain so you would think Verizon would at least be competitive there.  The channel packages should make a bit more sense so others would want to upgrade. You're paying more for more channels yet loosing some at the same time. Not exactly a smart business model in my opinion.

 

 

Status: Acknowledged

Verizon has had some of the absolute best coverage and service I've ever had regarding internet, tv, and wireless. I have noticed, however, that the FIOS footprint is not currently expanded into the Peach State, Georgia. It is my understanding that the most widely used service, though not by choice, is windstream. This company from all accounts I've heard is the epitome of a failure in service and quality. I know that although many things go into expansion decisions, a large customer base must be one of them. I am most undoubtedly sure that should Verizon's residential capacity, in all it's forms, expand into the Peach State, then the customer base therin would expand and multiply exponentially. I currently live where the service is offered and am at loss knowing that when I return to Georgia in the coming months, I will have to give up such a fantastic and excellent -well worth every penny- service of both quality and professionalism. I will certainly miss the option of true 75/35 FIOS Quantum Internet and FIOS TV Prime HD.

Status: Acknowledged

I have 2 VMS 1100 HD DVR's.  Just last week, both and one client were upgraded from Firmware Release 1.0 to Release 1.0b.  I no longer can search on a show, then have the option to record the show or record the series from the search results.  I was able to do this on Release 1.0 prior to the upgrade to Release 1.0b.  Please restore this functionality.

Status: Acknowledged
RRC3

Verizon FiOS Mobile

Status: Acknowledged
by RRC3 on ‎08-18-2014 12:44 AM

I recently downloaded the fios mobile app and i wanted if you guys can add FOX SPORTS to fios mobile. I'm going to college so I want to see the games through my android since i won't be home to watch the game thorugh my TV. Thank You!!

 

Status: Acknowledged
ddsscs

tv listing and on Demand listing

Status: Acknowledged
by ddsscs on ‎08-19-2014 03:56 PM

These TV listing suck why do I have to go to each on demand channel and scan alphabetically to see what is playing. Why can't they provide one alphabetically listing for all free and premium channels. On the regular TV listing why can't I filter by more than one criteria, for example list all hd movies. Currently I have to select all HD channels or all movie channels. Why are the movies given a rating or some comment on likes or dislikes.

Why can't the listing be more user friendly?

Status: Acknowledged

Living in Ventura County is like living in an open sandwich with bread only on the bottom. All we get here is Los Angeles news and they rarely ever give our news stories or weather/traffic. They do 100% LA, Orange and Riverside info but not Ventura.

They assume everyone works in LA area and south and east of LA. Many of us travel to Santa Barbara frequently so having local SB traffic, weather and news would be great. Can u feed us CBS, ABC and NBC local news eminating from Santa Barbara in addition to the LA stations we already get?

Thank you. 

Status: Acknowledged
Revanche

Network and Sharing Center

Status: Acknowledged
by Revanche on ‎08-18-2014 04:48 AM

Would be nice if there was a Verizon Connection available to those of us who are without service for extended periods of time.  You could give us a code for use while our internet services are down.

Status: Acknowledged

I recently changed from DirecTV to Fios Quantum TV.  There are definitely pros and cons to each mfr.'s DVR, but one thing I really miss is having the option to sort my recorded programs/List alphabetically.  Please add the option to sort "View Recordings" recorded shows list alphabetically.  Thanks!

Status: Acknowledged

When you add phone numbers that you want to receive phone calls from while the Do Not Disturb feature activated the "blocked" callers get a message saying that I am not accepting phone calls at this time. 

 

There should be an option for people to be able to leave a voicemail and a choice to of me using the DND message or my own voicemail message.  And in this age of many people having a cell phone and home phone, I should be able to add more than 10 numbers.  I have DND schedule for 10pm to 9am every day because my husband and I get up very early for work (sometimes he works late).  I set up 6 phone numbers so far that I'd like to be able to get through (my cell, husband's cell, kids cells & his work #s). would like to be able to add family member phone #s just in case of an emergency.  Don't like to keep my cell phone on all night since I frequently get wrong #s calling me all hours of the night. 

Status: Acknowledged
The above (in subject line) was great and allowed us to search all sports on by day. Almost all of the other categories (Action, Children, etc) have this. The first two folders used to be &quot;Sports on Television&quot; and &quot;Sports on Demand&quot; but now &quot;on Television&quot; is gone during the last year. I am sure it was a decision but....why? Thanks, KW<br><br><br><br>
Status: Acknowledged

Verizon has cancelled the free web personal space it used to provide for its customers to create and maintain personal websites, forcing their customers to move their website to a new web host.  This cancellation is effective sometime in September 2014.   This forces verizon customers to move their Verizon personal website (whose personal website url address starts off with "http://mysite.verizon.net") to a new web host, and it will change the url address of the verizon customer's website.  Web Surfers clicking on that personal website link wherever it is already linked to on the net will get an error message instead of being able to see that website.  It's only fair for verizon to set up URL forwarding so that if a person clicks on the no-longer-operational verizon personal website address, a web surfer will automatically be redirected to the verizon customer's new webpage at its new host.  Will Verizon please do this?  Again, It's only fair . . .  Please set up URL forwarding for the cancelled verizon websites and email all verizon customers with instructions on how to provide their new website's URL to you to accomplish this.  If Verizon doesn't want to provide url forwarding for free, I would be willing to pay for it, but we need your help verizon!!.  A verizon customer can't set up URL forwarding from Verizon pages without it!!!  Thank you in advance for doing the right thing to minimize the harm you're causing by cancelling a service you promised to provide when we signed up with you.

Status: Acknowledged

For reasons that are not appropriate for this forum, I contact Verizon on a fairly frequent basis. With each call, I spend an inordinate amount of time navigating through the auto attendant and wind up  receive a message "we are attempting to connect you to the last agent you spoke with". The timeout waiting for "the last agent" is six minutes.

 

To date I can only think of one out of approximately fifteen calls where it would have been helpful to speak with the last agent.

 

On the surface it is a good idea to try to maintain continuity of service by connecting your callers to the last agent they spoke with. However, in practice, I have never successfully been connected to the last agent. So what this attempt at continuity of service actually provides is a waste of your customers time.

 

On to my suggestion… Add a choice to the auto attendant that allows the caller to DECIDE if they would like to be connected to the last agent instead of making the decision for your customers.

 

Status: Acknowledged

I called to inquire about the benefits of upgrading my TV service to Quantum Enhanced.  I was told about the benefits of being able to recored more shows at a time and being able to fast forward and rewind live TV.  But I was not informed that I would be losing my Pandora Widget.

 

Sadly I only learned that after I had already upgraded.  It would have been nice to know that I would lose Pandora when I was inquiring about the upgrade.  Now I'm left wondering what else will I discover that I've lost.

 

Status: Acknowledged

Google Fiber updated their TOS at the end of 2013 to allow personal servers on residential internet without any extra fees or any extra service needed. FiOS has the speed and the bandwidth to support it as well, but it's currently not allowed under the Terms of Service. I'm looking to change the TOS to allow servers to be hosted through FiOS internet.

Status: Acknowledged
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