I dont know if its the networks that are doing something different or if fios is doing something different with compression and bandwidth, but I've never experienced macroblocking like I have been which started 2 months ago. I went through everything in my house to see if it was an issue on my end, reset everything and even switched out new coaxial cables and a new splitter.
All signals show fine so this is clearly something on Verizon's side.
A once smooth picture is no longer smooth on fast action scenes.
I live in MA, but live close to and work in RI so it would make sense for RI channels to be added to the lineup in my area since other customers are likely in a similar situationore thought should be given to the geographic locations when choosing local affiliate channels for a particular area's lineup. NH/ Boston channels really have no benefit to someone living in the South coast of MA on the border of RI. We need WPRI,WJAR. News and weather and traffic that covers NH/ Boston doest help us down here and is not relevant on a daily basis.
We would love to see the Key to the Verizon FiOS TV Interactive Program Guide be a little clearer in terms of Program Categories, which currently seem to be roughly Sports, Movies and Episodic TV. This would require more colors and program color categories, but more colors are already possible because they exist in other places on the Program Guide screen. There's already a lot of confusing overlap existing in terms of duplicate channels, channel content and general programming. We think it would be great if things were a little clearer (channels more discreet?) and similar or related programs easier to find.
Make it possible to email you or talk to a live person when there is a problem. I got hit with a $99 unreturned equipment charge. All I needed was a way to email you with the UPS tracking #. NO way to do it on your web site. Sat on hold went through the phone prompts and finally got a HUMAN. After we were done he had me write down the returned equip. # because he could not send it in an email. That is crazy! Why can't we talk via Email? You are a communications company, why in this day and age do I need to use paper and pencil to keep track of something like that? This is not the first time I have had this kind of problem.
This is 2014 - why does the guide still have twice as many channels as it needs to because both SD and HD channels are now available???
Your box is smart enough to auto-detect what resolution to push to the TV - why can't it also filter out a version of the guide to only show HD channels for someone using an HD TV ... which is probably 95% of your customers at this point anyways.
When I had Direct TV, their "premier" package included all movie channels and all channels except for specialty channels, such as Spanish and 3D channels. So I find it weird that Verizon has chosen to omit channels from their high end packages (Extreme and Ultimate HD) that I would think would be included in their basic package. I initially purchased the Prime HD package, then I had to upgrade after realizing that it did not have some of the espn channels that I watch and for some reason it did not include Bio HD. So then I thought about moving to the Extreme package since it looked like it included most channels I wanted to see, then I realize that it did not include any movie channels. So that bought me to the Ultimate HD package, but once again I was disappointed that it did not include ALL movie stations. It seemed weird that I would have to still purchase HBO, Encore and Starz and purchasing your high end movie package.
I recently noticed the change to Verizon policy requiring customers to pay for a replacement remote control ($14.95). Why is there a charge to replace rented equipment? The whole idea of renting is so the vendor remains the owner and responsible party to ensure equipment replacement. Is the remote no longer a part of the charge paid monthly for each converter box? Will Verizon be lowering the monthly box rental to recognize that remotes are now being sold separately? You are charging bundle customers on average about $200 monthly or $2,400 per year. Does it seem appropriate to charge $15 to replace worn out remotes? If some customers were abusing the replacement policy, then address that issue directly by simply limiting the replacement cycle or requiring the return of the old remote. Please explain the thinking on this matter.
I tried to order a cable card and found that the shipping charges for a 3 oz. item is $19.99 via UPS from Verizon. UPS's published rate for shipping across the country is about $7.50; is the balance of $13 for the cardboard box? I could go to a Verizon store, but Verizon closed the one near me several years ago. The nearest one is 30 miles away. Here in Los Angeles that trip could take 5 hours! How about the single auto trip of 60 miles? That's not so good for the environment.
Verizon: review your services and charge a fair price for what you offer.
According to the article below in addition to many other articles out there, Fox is rebranding their Fox Soccer Channel as the FXX channel this fall. They're also going to move some existing shows such as "It's Always Sunny in Philadelphia" to that channel as well.
Here's a novel idea Verizon! How about NOT charge customers extra money to "rent," a digital adapter and channel box when it is necessary for service. Seems to me that when you pay for a service or products, you should not need to pay extra for things are that are part of that same service or product. Where's the logic here!?
would be a lot more useful if it showed the phone numbers that people are calling from in another column. The column for the Caller ID name is of marginal usefulness because many calls just show UNAVAILABLE or Unknown name. If you have to choose only one of these columns, the phone number would be better than the text.
Also, it would be great if the call log could be downloaded as a *.csv file. You could have a Download button, which would display fields to enter Start Date/time, Stop Date/time, or All, and then either download the file or email it. (Allowing the customer to select one of his own FIOS Internet email addresses.)
I am often scrolling the Guide looking at programs. When I come upon one, and I look at the details, all I see is the "Original Air" date (along with the current air time/date). Please put in these details the Season and Episode number for the program. I don't keep track of when seasons & episodes were aired. Was that program that aired on 3/19/13 in Season 2 or Season 3, was it episode 6 or 7?? As an average consumer, am I supposed to know that information? Some might find the Original Air date helpful, but I would say most would appreciate the Season & Episode number in addition to, or in replacement of that Original Air date.