Customers With Disabilities
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DVR improvements

Status: Acknowledged
by Shrish on ‎02-22-2014 08:10 AM

- Allow editing the names of DVR recorded programs. It will be usefukl when series is recorded

- Allow rewind live TV to all  boxes

- When Record is pressed, allow option to start recording from that point onwards instread of recording from when the channel is tuned in. This is very useful to copy a special monent while watching long program

Status: Acknowledged

As the system works right now, we are able to set a recording while navigating the guide and have the helpful confilct notification pop-up to allow us to cancel something already scheduled if desired.


However, if you want to start or end the recording time early (to allow for a program overrun as with sports or due to the timing of the guide being a bit off) or late you have to set the recording and then go into "Scheduled Recordings" in the DVR menu and scroll to the recording and set early start/late stops from there. It would be a lot easier if we were able to do this when setting the recording from the guide.

Thanks for listening.

Status: Acknowledged

Why charge customers to replace worn equipment when we rent it from Verizon?

Status: Acknowledged
by strom1605 on ‎01-08-2014 07:59 AM - last edited on ‎01-10-2014 06:52 PM by Moderator

I recently noticed the change to Verizon policy requiring customers to pay for a replacement remote control ($14.95).  Why is there a charge to replace rented equipment?  The whole idea of renting is so the vendor remains the owner and responsible party to ensure equipment replacement.  Is the remote no longer a part of the charge paid monthly for each converter box?  Will Verizon be lowering the monthly box rental to recognize that remotes are now being sold separately?  You are charging bundle customers on average about $200 monthly or $2,400 per year.  Does it seem appropriate to charge $15 to replace worn out remotes?  If some customers were abusing the replacement policy, then address that issue directly by simply limiting the replacement cycle or requiring the return of the old remote.  Please explain the thinking on this matter.

Status: Acknowledged

El Rey Network

Status: Acknowledged
by bossysaifong on ‎01-12-2014 01:17 PM - last edited on ‎01-13-2014 10:12 AM by Moderator

please add El Rey (network)  to  your  channel lineup

Status: Acknowledged

TV Viewing Obstructions

Status: Acknowledged
by PaulAlbert on ‎02-22-2014 11:03 AM

In DVR recording or live When Fast Forwarding and Fast Reverse or Slow Motion Forward and Slow Motion Reverse the Information Bar obstructs viewing.

Please give the option of setting it at 0 seconds.


There is the option to set the Channel Bar at 0 seconds (which should be called Information bar while changing channels)

but the Information bar can only be turned down to 2 seconds minimum which constantly blocks your view of what your trying to enjoy especially in Slow Motion Forward and  Slow Motion Reverse.

Try it and see what I mean.

Status: Acknowledged

Here's a novel idea Verizon!  How about NOT charge customers extra money to "rent,"  a digital adapter and channel box when it is necessary for service.    Seems to me that when you pay for a service or products, you should not need to pay extra for things are that are part of that same service or product.  Where's the logic here!?



Status: Acknowledged

Put episode number in the TV Guide details

Status: Acknowledged
by dfp123 on ‎10-16-2013 09:27 AM

I am often scrolling the Guide looking at programs. When I come upon one, and I look at the details, all I see is the "Original Air" date (along with the current air time/date). Please put in these details the Season and Episode number for the program. I don't keep track of when seasons & episodes were aired. Was that program that aired on 3/19/13 in Season 2 or Season 3, was it episode 6 or 7?? As an average consumer, am I supposed to know that information? Some might find the Original Air date helpful, but I would say most would appreciate the Season & Episode number in addition to, or in replacement of that Original Air date.

Status: Acknowledged
I definitely see how this could be helpful. Especially for instances of catching up on previous seasons. Thanks so much for submitting your idea.

I dont know if its the networks that are doing something different or if fios is doing something different with compression and bandwidth, but I've never experienced macroblocking like I have been which started 2 months ago. I went through everything in my house to see if it was an issue on my end, reset everything and even switched out new coaxial cables and a new splitter.

All signals show fine so this is clearly something on Verizon's side.

A once smooth picture is no longer smooth on fast action scenes.


Status: Acknowledged

Bugs in Website and suggestions for Fios Call Blocking feature

Status: Acknowledged
by cfmarofskeiii on ‎02-27-2014 10:38 AM - last edited on ‎02-27-2014 04:40 PM by Moderator

Note to Verizon technical team:


First: There is a logic bug in the Call Block Number routine. With multiple numbers in my blocked list and I go to delete a phone number which I have previously entered to be blocked, I SAVE the changes, the BLOCK CERTAIN NUMBERS Checkbox gets UNCHECKED from it's previous CHECKED value. i.e. the entire feature is getting turned OFF after deleting one of the phone numbers I no longer want blocked.


Second: Using WILDCARDS in this numbers to block field such as ? 's and * 's would also make for easier, more flexible and higher capacity functionalities.


Third: I need to block more than just 10 numbers. Please raise limit to 20 or 30 something.




{edited for privacy}

Status: Acknowledged

Get real with shipping charges

Status: Acknowledged
by 0utraged on ‎01-02-2014 10:11 AM

:smileymad:I tried to order a cable card and found that the shipping charges for a 3 oz. item is $19.99 via UPS from Verizon. UPS's published rate for shipping across the country is about $7.50; is the balance of $13 for the cardboard box? I could go to a Verizon store, but Verizon closed the one near me several years ago. The nearest one is 30 miles away. Here in Los Angeles that trip could take 5 hours! How about the single auto trip of 60 miles? That's not so good for the environment.


Verizon: review your services and charge a fair price for what you offer.



Status: Acknowledged

Add FiOS Mobile App as main forum topic

Status: Acknowledged
by on ‎03-08-2014 07:26 AM - last edited on ‎03-10-2014 02:16 PM by Moderator


As (FiOS) apps(and their users)  become more prevalent, there should be a main topic for it.  Perhaps grouped with the two  FiOS TV topics.

Status: Acknowledged

Add Fox Sports Florida/Sun Sports alternate channels

Status: Acknowledged
by CapeFish ‎03-08-2014 03:59 AM - edited ‎03-08-2014 04:03 AM
Please add these extra channels so that Florida FiOS customers can get all our Rays, Lightning, Marlins, and Magic games. HD versions would be awesome...just saying.

Status: Acknowledged

Sounds simple, but apparently it's not. For example, in your instructions on setting up an email account with Outlook 2010, in Step 9 of 10, you state in the instructions to be sure that the SSL encryption box is checked for the pop3 server and for the outgoing server that the encryption type is specified as SSL. 


Unfortunately, your illustration does not have the box checked and encryption is specified as "none."


I lost a half an hour and my temper using the illustration to set up my account before I re-read everything and found the disconnect between the instructions and the illustration.


Why not hire an English major to read all of your instructions and and determine that the images actually match the instructions. Do not use an IT person for this.





Status: Acknowledged

Payment due date in email, please

Status: Acknowledged
by user2244 on ‎02-26-2014 08:25 AM

Would it be possible to include the due date in the "Your Bill Is Now Ready" email that is sent monthly? It has the amount and the account number, but then I have to log in to find out by what date it is due. Even if it is the same date each month, I have too many other bill due dates to remember each one. Thanks.

Status: Acknowledged

Add favorite channels from the guide

Status: Acknowledged
by nyc615 on ‎02-09-2014 08:10 AM

I think the only way to add/remove favorites is if you go to settings and then to favorites.   You should be able to add or remove favorites while viewing in the guide. it would be so much easier

Status: Acknowledged
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