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Enter New Idea

Can we split off the request for Windows 8 and Windows Phone 8 as there own threads.. They are 2 separate things supporting 2 different user bases, and no one seems to want to respond to the long running thread since it has already been acknowledged 2 years ago...

 

I can understand (although don't agree) with not supporting a windows phone app yet because the user base is still slow but growing, but the Windows 8 user base (which is mostly laptops, tablets and hybrids) has a larget user base of appx 120M...  Considering there have been about 200M iPads sold EVER, I think windows 8 marketshare is large enough to support a FiOS app..  Please Have this as a separate Windows 8 idea...

Status: Acknowledged

I am pretty much 100% disgusted that subscribers like myself who do not watch TV have no options for reduced monthly fees to remove the Fios TV service. I also have just about no need for the landline phone either. Why is the TriplePlay the same price as Internet-only? It's ridiculous. 

Status: Acknowledged
bbloomen

Reduce cost for The Israeli Network

Status: Acknowledged
by bbloomen on ‎06-26-2014 06:52 AM

After doing some research, it has come to my attention that Verizon Fios customers are paying the highest monthly rates for any cable television provider.  While both Time Warner and Comcast charge $14.99 for this station, Verizon charges a full 25% more at $19.99.  This channel provides a great link to Israel with live television and sporting events.  However, to charge such a premium for a non-hd station seems foolish.

 

My recommendation is to charge the $14.99 a month, allowing for more subscribers to enjoy first run content from israel.

Status: Acknowledged
topdog

Renewing Contracts

Status: Acknowledged
by on ‎05-10-2014 04:20 AM

Why not give customers the price for the renewed contract that  they agreed to on the phone and  received an E mail confirming.  Anything else one buys has a price tag and you pay the price on a tag.  Who would ever buy anything else that had only an estimated price.

When one agrees to a price they don't expect nor should it be higher when the bill comes. 

This practice makes for many unhappy customers.  This could be avoided by giving them an accurate price for the service when they renew their contract.

Status: Acknowledged
hvm

WiFi enabled set top boxes

Status: Acknowledged
by hvm on ‎06-25-2014 12:51 PM

You guys have got to make the move to WiFi enabled set top boxes.....I just came over to Verizon but had AT&T provided coverage in my area I would have stayed with AT&T simply because they have the WiFi option....you just can't beat if for convenience I simply hate the cable outlet locations the previous owner chose......if I had the WiFi boxes I could put my TV sets where ever I wanted them but I stuck with the totally illogical locations the previous owner decided on. 

Please hurry and catch up with the latest technology!!

 

Status: Acknowledged
Bolt

Verizon should implement email encryption protocols . . .

Status: Acknowledged
by Bolt ‎06-08-2014 08:12 AM - edited ‎06-08-2014 08:34 AM

Numerous news articles are reporting that Verizon emails are not encrypted and are thus insecure -- unlike those generated by such free email services as Gmail (by contrast, I pay a lot for a Verizon FiOS bundle).  For instance: http://washington.cbslocal.com/2014/06/03/google-only-half-of-emails-sent-to-gmail-users-are-shielde... .  Here is Google's own report showing Verizon's insecure email traffic: http://www.google.com/transparencyreport/saferemail/#region=019 .  The problem appears to be that Verizon does not implement the TLS protocol, or make it optional for email users.  (Elsewhere it has been reported that at least some of Verizon's email servers do not offer the encrypted-password transmission option, which makes using email client software on non-secure wifi connections especially hazardous, and seems to be  an entirely unecessary risk that could be eliminated through implementation of password encryption).

 

Comcast, which  has had an apparently similar practice, promptly responded to the press generated by Google on this issue by announcing that it is beta testing TLS: http://ruben2.com/google/comcast-says-its-beta-testing-email-encryption-after-google-calls-it-out/  and here: http://online.wsj.com/articles/comcast-to-encrypt-email-for-security-1401841512 .

 

I have not found any similar response from Verizon yet, unless I've missed it.  In this day, with the growing public awareness about the effect of government snooping on our privacy, I personally believe that any premier email provider should offer state-of-the-art access to those tools that are generally available elsewhere in the email market.

 

What do others think about this issue, and the desirability of Verizon acting promptly?

Status: Acknowledged
gbfraz

On Demand through cablecard/Tivo? Comcast has this now

Status: Acknowledged
by gbfraz ‎06-29-2014 09:26 PM - edited ‎06-29-2014 09:26 PM

I just came back to Verizon after 3 months of trying out Comcast.  In the end, it didnt work out but one thing I noticed that I didnt even realize was possible is that my Tivo which was using a Comcast cablecard, now had an icon for Comcast and accessing on demand services!  I was so glad to see this!  When I went back to Verizon (today), it was like before where I still dont seem to have access to any on demand services.  Is there any way to have this also like Comcast offers without using a Verizon owned box?  Sorry, I still love my Tivo and no other DVR or set top box compares to them, but I would really like to see this as well.  And if its not something thats possible already and just dont know how to yet, please give us this upgrade also!

Status: Acknowledged
NBC now owns the rights to the Barclays Premier League (England's top flight and arguably the most competitive league in the world) soccer matches. NBC will be airing ALL the Premier League matches this year across their channels (NBC, NBC Sports Network, NBC Premier League Extra Time and NBC Live Sports Extra). They will be airing multiple games at the same time on TV channel NBC Premier League Extra Time and all games on their NBC Live Sports Extra (an ap).<br><br>We need Verizon Fios to support both channels in order for us users to see all the games. This would be a huge competitive advantage for Fios.<br><br>Season starts August 17 and lasts until May. 388 total games. We need Verizon to sign up for both channels.
Status: Acknowledged
You are not alone. Currently, I don't have any information on the addition of these channels. As soon as there is more to share this thread will be updated. Thanks for your interest.

I really find it pretty awful that your website has endless ways for current customers to add new services to their bill but NO WAY TO ACTUALLY CANCEL SERVICES online. I can't wait to call customer service and waste 45 minutes of my life just trying to end my services.

Status: Acknowledged
RyanSteele

FiOS TV

Status: Acknowledged
by RyanSteele on ‎07-03-2014 08:58 PM
Please add a screen saver to live TV... When pausing. DirecTV and Comcast both have had that for many years. It's a great protection, otherwise we must always turn it off when we step away.....
Status: Acknowledged
Klang74

Purchasing movies on demand

Status: Acknowledged
by Klang74 on ‎07-03-2014 10:02 AM
I recently cancelled my service due to a military relocation. Prior to canceling my service and purchasing movies I researched if I would be able to keep the movies if I cancelled because I know that I will be moving every three years and I may not move to an area that offers Verizon fios. This is what I found from a Verizon support website:<br><br>What happens to the Multi-Screen videos I purchase if I move away or leave Verizon?<br>You can still view Multi-Screen videos you have purchased after you disconnect your Verizon services as long as you maintain your User ID and password at the Multi-Screen Store.<br><br>After reading this I bought another movie the day before I knew I was going to cancel. After canceling I asked, just to make sure, if I would still be able to keep my movies and I was told no. They said that unfortunately once I cancel I lose the movies. My suggestion is that maybe you have a disclaimer when you buy the movies that says you won't keep them if you cancel your service. Also, remove the statement on your website that says you can keep them. I bought over five movies, all for my children for about $100, I would have rented them if I knew and bought the DVD. As someone who deals with the hassle of moving often, every three to four years, this is one headache I do not need.<br><br>Thank you.
Status: Acknowledged

With the new software upgrade to STB.  I now have a very annoying BRIGHT RED ad banner on the bottom of my guide.  How do i remove it?

 

I have Interactive TV --> Disabled. I sure hope there is a setting to disable the the ad.  I know what services I have and don't need Verizon advertising for the Internet speed upgrade which I already have!  This is beyond exceptable and I may consider dropping my service if the bombardment of ads continues (especailly ads for services I already have!)

Status: Acknowledged
fireball12

Payment difficulty

Status: Acknowledged
by fireball12 on ‎07-02-2014 12:14 PM

You closed all of the payment offices without notifying anyone! That was a stupid mistake that caused me grief. Your Verizon Wireless Stores are open, but will not accept payment because it is a "sister" company-like I care! Paying by phone costs $3.50-understandable but not nice SINCE YOU CLOSED THE PAYMENT OFFICES WITHOUT NOTIFICATION. I have now registered online to make payments and have even enrolled in auto-pay, but here's a suggestion: LET PEOPLE KNOW BEFORE THEY ARE SURPRISED! You could have pulled the records of everyone who had paid at the local office/store and put in a billing insert or taken out advertising in national newpapers/magazines to let people know.

 

If I am charged a late fee for my bill you will have seen my last day of land-line, FIOS t.v. and FIOS internet, and I've been a customer since 1972. You are not the only company that can provide these services to me...have you heard of that little company based in Dallas, TX where I live? It's called AT&T. Maybe they would like to provide these services and accept my payments according to MY CONVENIENCE, if Verizon doesn't wish to do so...

Status: Acknowledged
mattcut99

The Blaze News Channel.

Status: Acknowledged
by mattcut99 on ‎09-12-2012 01:25 PM

Please add the new Blaze News channel to your network.  

Status: Acknowledged
We can see many of your are interested in adding Blaze TV to the channel lineup. Please know that your request will be forwarded to the FiOS TV team. If they decide to consider it, I will post an update here on the thread. Thanks everyone!
locolou

Allow Users to Salvage DVRContent

Status: Acknowledged
by locolou on ‎05-29-2014 11:41 AM

My HD DVR (QIP7232) appears to have a bad power supply, but there is no way to save a perfectly good hard drive with all of my recordings! As someone who works in the IT industry, this is infuriating! I understand the limits you must put on protected content, but why does that preclude you from allowing us to protect the content we have in the event of equipment failure, especially when the failed equipment is not the hard drive!

Status: Acknowledged
Have you tried the suggestion here about attaching an external drive? http://forums.verizon.com/t5/Share-Your-Ideas-with-Verizon/DVR/idi-p/246459
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