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SinCara

Add ABC Family HD to the Extreme package

Status: Acknowledged
by on ‎08-20-2014 01:00 PM

I was looking into upgrading my channel package to Extreme today only to find out that ABC Family HD isn't in the Extreme package. Only preferred or Ultimate. I don't know what kind of deal Verizon has with ABC/Disney for this channel were it is omitted from the middle tier, but the channel which my wife watches on a fairly regular basis would be upset to loose the channel in HD. I won't be upgrading because of this which means no more money from me to Verizon. The local competitor has more channels available in their channel tiers and upgrading you don't loose any channels, just gain so you would think Verizon would at least be competitive there.  The channel packages should make a bit more sense so others would want to upgrade. You're paying more for more channels yet loosing some at the same time. Not exactly a smart business model in my opinion.

 

 

Status: Acknowledged
SharonGS

Add Retro TV in Richmond, VA?

Status: Acknowledged
by SharonGS on ‎09-07-2014 06:43 PM

I just discovered that Retro TV shows classic Doctor Who and will soon be showing the classic soap 'The Doctors', but I don't see a listing for the channel on FIOS in Richmond, VA.  Could it please be added?

 

 

Status: Acknowledged
The above (in subject line) was great and allowed us to search all sports on by day. Almost all of the other categories (Action, Children, etc) have this. The first two folders used to be &quot;Sports on Television&quot; and &quot;Sports on Demand&quot; but now &quot;on Television&quot; is gone during the last year. I am sure it was a decision but....why? Thanks, KW<br><br><br><br>
Status: Acknowledged
catherder

Eliminate ETF Penalties When Verizon Does Not Provide Services

Status: Acknowledged
by catherder on ‎08-23-2014 10:35 AM - last edited on ‎08-24-2014 12:23 PM by Moderator

I am moving and Verizon does not service my new address.   I tried to get Verizon service, but could not.   Nevertheless, Verizon is charging me $160 early termination penalty.  While technically, I understand that this is valid under the contract, it is totally hostile to customers.   Because of this, I will never use Verizon for wireless, phone, TV, or internet in the future. . .  even if it is cheaper than other availabler services.    If Verizon was interested in building customer relationships over the long term, then early terminations penalties should not be levied when Verizon cannot provide service after a move. 

Status: Acknowledged

I have FiOS for TV/Internet (no phone). My service is currently out, and Verizon Support has assigned me a ticket number. Supposedly I can go to verizon.com/managerepair to manage my ticket, but the first thing I have to do there is enter my Verizon phone number, which I don't have. My actual phone number doesn't work, and there is no place to enter the ticket number, which is the obvious thing that should be the solution.

 

This has been a problem for years. Any time I want to contact Verizon, they ask for a Verizon phone number. Getting support when you don't have a Verizon number is an enormous pain. It would be trivial to fix this, if Verizon actually cared about providing support for their customers.

Status: Acknowledged

I have 2 VMS 1100 HD DVR's.  Just last week, both and one client were upgraded from Firmware Release 1.0 to Release 1.0b.  I no longer can search on a show, then have the option to record the show or record the series from the search results.  I was able to do this on Release 1.0 prior to the upgrade to Release 1.0b.  Please restore this functionality.

Status: Acknowledged

We recently rented an HD Set Top Box to add to our guest room to see how your interface differs from TIVO. Like TIVO you list all the channels so if you have to keep sifting through a bunch of dead channels, you have to either manually eliminate them in TIVO or add them to a Favorites channel from the set top box from Verizon.

 

I was wondering how difficult it would be to add a couple more filters such as preset channels which correlates to the packaged you currently have. In our case it would be the Select HD pacakage so only about 100 channels should be in that filter. You could also allow presets for the other packages and this could be a great way for consumers to see what they were missing.

 

I'm not a programmer so I have no idea how much work it would take to create these presets and if they could be upgraded when Verizon upgrades their channel list one a year. Probably not since you have grandfathered package system. Hmmm. Well, I still like the idea, but not sure if it's a good fit with the way Verizon currently deals with past and present package deals. Personally, I think grandfather has some advantages, but you can never upgrade without losing something and that seems counter intuitive.

 

Anyhow I might have already answered my own question here, but maybe I'm still offering food for thought in how packaged deals could be better maintained. Why not give everyone the same package and thus create a habitual consistent good value by keeping what works and eliminating what doesn't work. Instead of grandfather accounts, you focus on annually updating a fresh and vibrant channel listing that people will value. if everyone has the same packages, then you could create channel package listings as standard filters for the DVR and HD set top boxes.

Status: Acknowledged

FiOS,

 

I have over 300 movies in my OnDemand library.  Any idea if you guys will make it easier for customers to find what they want to watch in their library?  You are allowed to do this via the My FiOS application, yet not through the cable boxes.

 

This would be a great addon feature to an already fantastic product.

 

Thanks,

Jake

Status: Acknowledged
RRC3

Verizon FiOS Mobile

Status: Acknowledged
by RRC3 on ‎08-18-2014 12:44 AM

I recently downloaded the fios mobile app and i wanted if you guys can add FOX SPORTS to fios mobile. I'm going to college so I want to see the games through my android since i won't be home to watch the game thorugh my TV. Thank You!!

 

Status: Acknowledged

Today I received an email from Verizon on what to do in a power outage. One of the suggestions was to "restart your Optical Network Terminal (ONT) by following these instructions."  Clicking the link took me to the support page.  After several minutes of browsing and searching, I found no information on restarting the ONT.

 

I have previously seen comments in the forum about resetting the ONT.  But don't recall ever seeing instructions on "how" to do it.  Again, search wasn't helpful.

 

If you are going to send out such emails, why not make them helpful.

Status: Acknowledged

If BBC America and BBC America HD are part of the Select HD, Extreme HD, and Ultimate HD plans why is it not part of the Preferred HD plan? Please add BBC America and BBC America HD to the Preferred HD plan.

Spoiler
 

 

Status: Acknowledged
jsant2001

Fox Sports and FXX app support

Status: Acknowledged
by jsant2001 on ‎08-30-2014 05:31 AM
I think it would be great if Verizon would negotiate support for fxx and fox sports so we can use those apps. I already pay for both channels and want them on my phone. Please get this done since Comcast has both currently.
Status: Acknowledged

I recently changed from DirecTV to Fios Quantum TV.  There are definitely pros and cons to each mfr.'s DVR, but one thing I really miss is having the option to sort my recorded programs/List alphabetically.  Please add the option to sort "View Recordings" recorded shows list alphabetically.  Thanks!

Status: Acknowledged
topdog

Fios TV

Status: Acknowledged
by on ‎08-24-2014 10:10 AM

PLEASE  again allow us to disable this horribly annoying. Home page.  It is entirely worthless.! The page used to be able to be disabled.  That function no longer works.  Why not just can the person who thought this up and while you are at it, the programmers who goof up the soft ware should go as well.:smileymad:

 

Status: Acknowledged
Baldwin

5ghz Router

Status: Acknowledged
by Baldwin on ‎08-01-2014 10:37 AM
Need to have a 5ghz router option!

Additional Ideas: Specific IP badwidth management and targeted wifi 'wormholes' to maintain a strong consistent signal to electronics opposed to a simple degrading radial degree.

I just submitted this to verizon who directed me here:

Verizon should make a page dedicated to where people can show off their Internet speed they are getting at their house with FIOS. Would help promote why to choose verizon over competitors..maybe.

I pay for 75mbps and I'm actually getting 75mbps now I used a new router and ran into my Verizon router. The Verizon issued router can only get as high as 50mbps download using a 2.4ghz wifi channel but consistently is around 35mbps download via wifi. According to Verizon Tech, the only way to get the full 75mbps that we pay for is to have a hardwire to the router. In attempts to regain the huge loss of mbps over wifi, I hooked up a Netgear N600 basic 2.4/5ghz router to my FiOS router and thereafter i did consistently get 50mbps on 2.4ghz via wifi...then when I switched it to the 5ghz channel my wifi speed skyrocketed to consist 75mbps download and 35mbps upload.

Verizon may want to give customers an upgrade router option so they can obtain the speed they are paying for. Pretty simple actually...Only a small production cost increase, which just like anything else these days, we are charged for the "upgraded option". resulting in nothing but increased customer satisfaction and increases profits.

For most non-tech customers, providing this will induce a perceived increased internet speed for same price increasing customer happiness and referrals. It's a win/win senario for everyone...you just have to give a little to gain a lot.

FORMULA :-)
Happy Customers = Better Reviews = Increased Marketshare = More Money.
Status: Acknowledged
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