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dot256

Add Hallmark HD

Status: Acknowledged
by dot256 on ‎06-25-2014 04:11 PM

Add the HD version of the regular Hallmark channel (240) to FIOS (as 740).

 

(On other ideas, FIOS customer support incorrectly lists the regular Hallmark channel as existing. The Hallmark Movie channel exists in HD, but the regular channel does not.)

 

Thank you.

Status: Acknowledged
That is correct, dot256. Currently the Hallmark channel is available in 3 forms, Hallmark channel (240), Hallmark movie channel (239), and Hallmark movie channel HD (739). There is currently no form of the Hallmark channel in HD. Hallmark channel (240) is available in the Preferred, Extreme and Ultimate package. Hallmark movie channel (239) is available in the Select, Preferred, and Ultimate package. Hallmark movie channel HD(739) is only available in the Ultimate package.
hvm

WiFi enabled set top boxes

Status: Acknowledged
by hvm on ‎06-25-2014 12:51 PM

You guys have got to make the move to WiFi enabled set top boxes.....I just came over to Verizon but had AT&T provided coverage in my area I would have stayed with AT&T simply because they have the WiFi option....you just can't beat if for convenience I simply hate the cable outlet locations the previous owner chose......if I had the WiFi boxes I could put my TV sets where ever I wanted them but I stuck with the totally illogical locations the previous owner decided on. 

Please hurry and catch up with the latest technology!!

 

Status: Acknowledged

Dear Fios TV development team,

 

I was probably one of the first Customers in the MD area to order the new Fios Quantum tv box, and it is all working great but it has one major drawback that I think should not be too hard to resolve. With my sic tuner now, the whole family can record all their shows and watch wherever they are in the house but what we are finding is after just a few days of recording, the clutter is getting to us. In a house with 4 people and each with different taste of shows you can imagine how it can be hard to pinpoint your particular show from a list of 20 + shows, So, I think it would be a good Ideas if the Fios development team would create s way for us to create our own folders where we keep shows that are of interest to us. for example: we would each have a folder name for each member of the family and when we are setting our recording we get to choose the folder where we want the show saved. What do you think?

Status: Acknowledged
NBC now owns the rights to the Barclays Premier League (England's top flight and arguably the most competitive league in the world) soccer matches. NBC will be airing ALL the Premier League matches this year across their channels (NBC, NBC Sports Network, NBC Premier League Extra Time and NBC Live Sports Extra). They will be airing multiple games at the same time on TV channel NBC Premier League Extra Time and all games on their NBC Live Sports Extra (an ap).<br><br>We need Verizon Fios to support both channels in order for us users to see all the games. This would be a huge competitive advantage for Fios.<br><br>Season starts August 17 and lasts until May. 388 total games. We need Verizon to sign up for both channels.
Status: Acknowledged
You are not alone. Currently, I don't have any information on the addition of these channels. As soon as there is more to share this thread will be updated. Thanks for your interest.
topdog

Renewing Contracts

Status: Acknowledged
by on ‎05-10-2014 04:20 AM

Why not give customers the price for the renewed contract that  they agreed to on the phone and  received an E mail confirming.  Anything else one buys has a price tag and you pay the price on a tag.  Who would ever buy anything else that had only an estimated price.

When one agrees to a price they don't expect nor should it be higher when the bill comes. 

This practice makes for many unhappy customers.  This could be avoided by giving them an accurate price for the service when they renew their contract.

Status: Acknowledged
RyanSteele

FiOS TV

Status: Acknowledged
by RyanSteele on ‎07-03-2014 08:58 PM
Please add a screen saver to live TV... When pausing. DirecTV and Comcast both have had that for many years. It's a great protection, otherwise we must always turn it off when we step away.....
Status: Acknowledged

I am pretty much 100% disgusted that subscribers like myself who do not watch TV have no options for reduced monthly fees to remove the Fios TV service. I also have just about no need for the landline phone either. Why is the TriplePlay the same price as Internet-only? It's ridiculous. 

Status: Acknowledged

Can we split off the request for Windows 8 and Windows Phone 8 as there own threads.. They are 2 separate things supporting 2 different user bases, and no one seems to want to respond to the long running thread since it has already been acknowledged 2 years ago...

 

I can understand (although don't agree) with not supporting a windows phone app yet because the user base is still slow but growing, but the Windows 8 user base (which is mostly laptops, tablets and hybrids) has a larget user base of appx 120M...  Considering there have been about 200M iPads sold EVER, I think windows 8 marketshare is large enough to support a FiOS app..  Please Have this as a separate Windows 8 idea...

Status: Acknowledged

I really find it pretty awful that your website has endless ways for current customers to add new services to their bill but NO WAY TO ACTUALLY CANCEL SERVICES online. I can't wait to call customer service and waste 45 minutes of my life just trying to end my services.

Status: Acknowledged
Bolt

Verizon should implement email encryption protocols . . .

Status: Acknowledged
by Bolt ‎06-08-2014 08:12 AM - edited ‎06-08-2014 08:34 AM

Numerous news articles are reporting that Verizon emails are not encrypted and are thus insecure -- unlike those generated by such free email services as Gmail (by contrast, I pay a lot for a Verizon FiOS bundle).  For instance: http://washington.cbslocal.com/2014/06/03/google-only-half-of-emails-sent-to-gmail-users-are-shielde... .  Here is Google's own report showing Verizon's insecure email traffic: http://www.google.com/transparencyreport/saferemail/#region=019 .  The problem appears to be that Verizon does not implement the TLS protocol, or make it optional for email users.  (Elsewhere it has been reported that at least some of Verizon's email servers do not offer the encrypted-password transmission option, which makes using email client software on non-secure wifi connections especially hazardous, and seems to be  an entirely unecessary risk that could be eliminated through implementation of password encryption).

 

Comcast, which  has had an apparently similar practice, promptly responded to the press generated by Google on this issue by announcing that it is beta testing TLS: http://ruben2.com/google/comcast-says-its-beta-testing-email-encryption-after-google-calls-it-out/  and here: http://online.wsj.com/articles/comcast-to-encrypt-email-for-security-1401841512 .

 

I have not found any similar response from Verizon yet, unless I've missed it.  In this day, with the growing public awareness about the effect of government snooping on our privacy, I personally believe that any premier email provider should offer state-of-the-art access to those tools that are generally available elsewhere in the email market.

 

What do others think about this issue, and the desirability of Verizon acting promptly?

Status: Acknowledged
IrisGMessina

Info Bar Time Limit

Status: Acknowledged
by IrisGMessina on ‎07-16-2014 10:22 AM

Hello,

   I recently upgraded to Extreme.   And have to admit it is not very extreme to me.   There is alot of lag time when using the smaller box in the rooms not marked Den or the main box.   The channel icons hardly show up.

   And specifically I am greatly missing the option we had before to pick how long we want the info bar to stay on the screen.   We had times of 10-20-30 seconds.  Please reconsider and bring that option back ASAP.

Status: Acknowledged

I just joined the FIOS family and noticed that in one of the iOS applications, I could paste my password into FIOS Mobile. However, the paste action is disabled in My FIOS for iOS. I use a password manager LastPass and I can't type my very large random password very easily into the password box. Paste is required. Please enable the paste action for password boxes.

Status: Acknowledged

How about running Fiber lines in Powhatan, Va as we rank in the bottom 18% of the US for internet speed.

Fiber is the way to go, you have no idea how many jobs I have had to turn down because of my connection speed. I'd even pay to have you run them to my house. With upload speeds of 0.75 and download of 2.84 this is a disgrace. http://www.speedtest.net/ gives my service an "F"

.

Status: Acknowledged
bbloomen

Reduce cost for The Israeli Network

Status: Acknowledged
by bbloomen on ‎06-26-2014 06:52 AM

After doing some research, it has come to my attention that Verizon Fios customers are paying the highest monthly rates for any cable television provider.  While both Time Warner and Comcast charge $14.99 for this station, Verizon charges a full 25% more at $19.99.  This channel provides a great link to Israel with live television and sporting events.  However, to charge such a premium for a non-hd station seems foolish.

 

My recommendation is to charge the $14.99 a month, allowing for more subscribers to enjoy first run content from israel.

Status: Acknowledged
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