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Enter New Idea

I, like so many other viewers, love watching movies on Verizon FiOS.  Would it be possible to have another line added to the "Cast" information?  I like seeing the actors before (and often during) watching the movie.  Its fun to try to match a name to an actor that we are not totally familiar with. With only two lines we often don't get to see a good representation of the cast.  Also, would it be possible to have whoever is writing the synopses to be a little bit more familiar with movies and actors?  Often the names listed in the cast will be some minor actors with A-list actors omitted.  No cinephile would make that error.   Of course, if the writer had that additonal line available, it would be an easier task.

 

One more pet peeve....Samuel L. Jackson is not Sam Jackson, William H. Macy is not William Macy, Mary Kay Place is not Mary Place.  These are just some examples.   Once again, if the person assigned to publishing the Info screens loved movies, they would never make these faux pas.

Status: Acknowledged
Sofies2ndChoice

Caller ID with media server

Status: Acknowledged
by Sofies2ndChoice on ‎08-08-2014 09:42 AM

It seems as if having caller ID information appear on my television is no longer an option with the meida server? (yet another reason why it's going back).

Maybe, someone should like, get this not-so-new technology at least on par with the old system?

I wish I was notified of everything I'd be losing before I paid $25 to upgrade to an inferior service.

Status: Acknowledged
Unit87

Weather link on homepage

Status: Acknowledged
by Unit87 on ‎08-15-2014 07:23 AM

I switched from Comcast.  They have a really convenient local weather link right above the greeting.  It's extremely useful.  Maybe I use it more than others because I'm a motorcyclist, but having a weather forecast seems pretty basic to me.  Knowing what the weekend will be like, or being able to see links to the beach, or use zip codes to see weather in other parts of the nation and world is really useful to me.

With the link on my homepage, I didn't have to go through the additional steps of logging onto The Weather Channel.  It's a great service.

 

Also, they just upgraded their email app.  It is really much more sophisticated than what you are offering.  Fewer clicks, more offerings, less cludgey.  Maybe you've got an upgrade in the works.  I'll be glad to see it.

 

Thanks for bringing FiOS into the neighborhood.

Status: Acknowledged
Hi, I subscribe to fox soccer plus, at $15 per month extra, for the Australian AFL football coverage.

This channel is available in HD on other providers. Can you please add it in HD.

Or at the very least, please stop letterboxing the picture and improve the picture quality. By letterboxing an already 16x9 picture you are squashing it. Plus it looks like it has been recorded on a VCR. Really poor picture.

I love the coverage but for $15 a month I expect HD or at least a passable SD picture.

Thanks.
Status: Acknowledged

I really wish that we could skip over those messages that your automated line speaks when we call your tech support line.  There are some of us out there who don't like to call the tech support line unless we really have a problem, and by that time we have exhausted all the troubleshooting steps that we could think on our own.  Your automated line thinks we are all stupid and tells us to repeat everything we just did to try and correct it... Some of us may need it, but some of us DON'T!!  We would appreciate it if the computer, and possibly, some of your techs, don't make us feel even more stupid, and allow us to skip over it.   Just connect us to someone that can help us with our problems.  This, of course, is the reason why you exist, is it not?!? 

Status: Acknowledged
velvmex

DVR

Status: Acknowledged
by velvmex on ‎07-31-2014 09:05 PM

You ask us to choose an idea category, but you do not have the DVR or fast forward feature in your list!!

 

?  This idea exchange requires at least one idea category for each idea.  What the heck is this response????? I will have to pick another category just so this can go through? !

 

When you fast forward through a commerical and stop at the point that you "think " the commercial is over, you inevitably go past it and into the show.  Then you have to reverse to not miss a part of the show.  In Florida, the company "Brighthouse"  has a feature that works much better!  You fast forward until your show reappears and stop...it then back tracks to the end of the commercial ! You never have to go back and forth to get to the right spot, OR watch more of the commercial than you want to!  After all, isn't that the purpose of a fast forward feature on a DVR?????  I am sure this is no major adjustment for FIOS and it's technology capacity!  So, what do you think?

Status: Acknowledged
fbilov

Guide

Status: Acknowledged
by fbilov on ‎08-04-2014 05:40 AM

Here's a great idea. When I push the guide button, stop sending me promos for add-on services. When I push the guide button, it's because I want to see the guide, which I assume I am paying for as part of my package. So stop pestering me with add-on promos. Okay?

Status: Acknowledged
nrm

Respect and honour the customer

Status: Acknowledged
by nrm on ‎08-12-2014 04:25 PM

When your phone service does not work, repair it within a week....not after 4 or 5 months, making the customer call in repeatedly.

 

When your employee quotes $99.37 per month, then bill correctly.

 

If the bill is not correct, and the customer has to call in, and leave messages, then return the phone call.

 

 

Status: Acknowledged
Silverheart

Remove inappropriate on-demand ads

Status: Acknowledged
by Silverheart on ‎07-21-2014 06:55 PM

Now that the channel guide has been updated, the bottom frame advertises on-demand movies. We find many of these ads inappropriate - as we don't want to see erotic or demonic movie ads - especially considering the kids.  We would like control over what we watch - including what is featured on this channel guide. This should be appropriate for the whole family. 

Status: Acknowledged
trackercode

Unique Channels Guide View

Status: Acknowledged
by trackercode on ‎07-25-2014 10:27 AM

Verizon offers, by default, the many guide views (Favorites, Subscribed, All, HD Only, etc), however, there is one view I would really like to see: HD Mixed. It's great seeing the channels I get in HD, however, I'd like to also see the channels that I only get in SD (so exclude the channels that would "automatically" be switched to their HD version if I clicked on them). So, I could have a guide showing all of my subscribed channels, at their maximum resolution. So instead of:

 

Food Network (SD)

Cooking Channel (SD)

Something (SD)

Something2 (SD)

Something (HD)

Cooking Channel (HD)

 

to be

 

Food Network (SD)

Something2 (SD)

Something (HD)

Cooking Channel (HD)

Status: Acknowledged
EvaB

Labeling of Devices

Status: Acknowledged
by EvaB on ‎08-02-2014 07:48 AM

Hello there.  Over the years, I have had to make many calls to Verizon for FIOS support.  Verizon personnel have always been very patient, and helpful.  The problem is, at our house, we have 9 'boxes'.  By 'boxes', I mean things like four set-top boxes, one router 'box', one network extender 'box', one battery backup 'box', one 'box' in the garage, one 'box' outside the house.  None of these is labelled.  The other day when I called technical support because my TV and internet/WIFI were not working, they asked me to look for some lights on the router, and I was mistakenly looking at the lights on the network extender.  The specific lights, like WAN or LAN are called the same thing on both 'boxes' and it was by chance that we figured out that I was looking at the wrong thing.  Why not label each 'box' in plain sight with the correct terminology.  It will save everyone a lot of hassle, and save you customer support time.  Thanks for letting me provide my suggestion.

Status: Acknowledged
JWK

Fix your web site

Status: Acknowledged
by JWK on ‎08-11-2014 06:36 PM - last edited on ‎08-11-2014 07:59 PM by Moderator

Your security people are making it very difficult to sign on with an automated password helper (like Roboform).  Increasingly sites like yours are eliminating the ability fore these tools to work or the ability to cut and paste passwords.  This like  security that keep increasing password complexity and length, forget the human factors that go into good security.  In this case I am using very strong passwords, but cannot possibly remember them all.  Your approach is forcing me to go back to unsecure passwords if you expect me to have to remember them and type them in every time.  What happened to one simple sign on screen that enables an addin to put the password and ID in for me???  You now have multiple screens to sing on and have inhimbited the ability for the password tool to insert the password into the screen for me.  This stops me every time I use this.

 

Please fix.  Your supposed security actually makes this less secure, and my choices are:

 

1. Use a stupid easy to remember password so I can remember and manually enter it every time (remember I have dozen of web sites, so I am not focused only on Verizon); or

2. Revert back to paper billing which will cost you more money as I mainly use this site to access my bill.

 

Above all, teach your security  to think about human factors and not follow their associates in the industry that continually invest these stupid things that actually make the world less secure.  Why not have 100 digit passwrods and make the users stand on their head when they enter them....  Really come on.  A simpler sign on please!!!!

Status: Acknowledged

Esata was supported on my old Motorola 7232 DVR and by enabling an external drive, I had over 200hrs of HD recording possible. With all of the wonderful TV channels and programming available, it was required so that I could record several entire series so that I would have something to watch over the summer.Now with the VMS1100, I only have 150 hours of HD recording.  With 5 people in the house, there just isn't enough. I only have about 5 hours of TV time for me per week, can't really justify more than that, and we record about 20.  Even with us deleting the things we watch, there is not enough storage for the other series that I save for the summer. And it'stotally unfair for Verizon to require that I pay another $10/month just to get 200 hours. Like I said before, I had over 200 - actually about 375 hours because I was using a 2TB external drive.

Please enable the eSata support.

Status: Acknowledged
jeffrodude

Vacation home price pain.

Status: Acknowledged
by jeffrodude on ‎08-05-2014 12:40 PM

Why not allow customers to add a second home to the bundle at a reasoonable rate. I have a weekend place and need internet service only but have to pay through the nose for either internet or TV bundles. Directv offers that, if you have a second dish, they only charge you for the extra reciever for TV service. Please offer something like that for TV and or internet to us loyal customers.

Status: Acknowledged

I realize this issue was brought up last year, but the names of packages have changed since then and I thought I'd add a couple more suggestions.

 

I think I understand the frustration people have voiced about losing channels between packages. When cable first was introduced there really wasn't a lot of choice. I remember the only packages was basic cable or premium channels such as HBO and Showtime.  Over time the amount of networks has increased and with the advent of Dish Networks have increased the value of certain networks based on their demand.

 

I don't think it's unreasonable for customers to assume when they upgrade to the next tier of service that they retain the channels they started with. What I don't know is what channels that were added that caused the need to eliminate channels to compensate to cost of the upgrade package. 

 

As of May 2104 the difference between the Select HD and the Preferred HD (formerly called Prime) is 50 new channels and 12 eliminated channels.

 

Among the eliminated channels, BBC America and Boomerang which many have voiced a concern about. My question, are there any new channels added that equal the cost of these two networks? From the list of the additional channels when upgrading to Preferred HD there seems to be more sports, government news sites and specialty networks such as Comedy Central and SyFy Channel. I think most customers want the added specialty networks, but Select HD went from zero sports and government news sites to three instances of C-Span and half a dozen sports networks. All great additions, but do we need to lose Boomerang and BBC America in the process?

 

Unique stations like BBC America offer some of the most innovative programming in the world so treating it like a throwaway network while adding more duplicate networks doesn't seem equitable. However I have no knowledge of how network agreements work. I would assume you have 3 versions of C-Spans because that's they way they are bundled for the market. All I know is that bumping up to Extreme HD just to get back BBC America and Boomerang doesn't make any sense when I'm be asked to pay for over 200 channels I really don't want.

 

If I had one more pitch, it would be to separate sports from basic entertainment packages and use it like an al carte addition. That would eliminate around 8 networks from the Preferred HD package.  Lets say that bundle costs $5 to $10 then Preferred HD should get more programming unless returning of the 12 eliminated stations uses up that savings. Sports fans can pay the extra $5 to $10 for Preferred HD plus sports. If you haven't guessed I'm not really a sports fan, but I don't think of this suggestion as penalizing sports fans. I'm just saying to go from zero sports with Select HD to adding 8 sports related networks with Preferred HD. Sports is clearly taking up the lion's share of additional programming. If you're not into sports, you're in the situation of losing what you like in lieu of what you don't. If most sports fans aren't into the specialty networks like Animal Planet or Oxygen, they should be able to get this sports package with the Select HD package which would end up saving them money.

Status: Acknowledged
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