Customers With Disabilities
Enter New Idea
tgoelz

New TV Guide is a bust

Status: Acknowledged
by tgoelz on ‎07-06-2011 01:43 PM

Sirs,  I came home from work and had to wait to find out you upgraded the TV Guide (if you want to call it an upgrade).  I personally think it is two step backward and closely resembles the Comcast TV Guide of a few years ago.   Not only is the TV Guide poor programming choice but it also does not hold to the "Favorites" when the box is turned off.  In these days of resources conservation, I think that leaving the box turned on is a waste of resources and not very green thinking.  I wonder who the "airhead" was that OK'ed this (so called) upgrade.  I feel with this new TV Guide you've really screwed up.

Status: Acknowledged
mattcut99

The Blaze News Channel.

Status: Acknowledged
by mattcut99 on ‎09-12-2012 01:25 PM

Please add the new Blaze News channel to your network.  

Status: Acknowledged
We can see many of your are interested in adding Blaze TV to the channel lineup. Please know that your request will be forwarded to the FiOS TV team. If they decide to consider it, I will post an update here on the thread. Thanks everyone!
bstmstrxellos

Netflix Open Connect

Status: Acknowledged
by bstmstrxellos on ‎01-08-2013 03:17 PM

Please join the newly announce Netflix Open Connect so that we can access the 3d content and "super HD" from Netflix.

Status: Acknowledged
We are happy to receive your idea. I currently do not have the answer to this one. I will pass this on to the appropriate team.
adkrasinski2

HD Channels and improved features?

Status: Acknowledged
by adkrasinski2 on ‎04-28-2011 10:41 AM - last edited on ‎06-09-2011 11:40 AM by Admin Emeritus

Right now, FiOS shows actors names that are in the movies, however I think they should add the commentators names that are broadcasting the sports event. Also include the sideline reports names.

 

Another thing is adding more HD channels:

 

  • FiOS1 HD
  • Bloomberg Television HD
  • CBS Sports Network HD
  • CNBC HD
  • CNN Headline News HD
  • CNN International News HD
  • E! HD
  • ESPN CLS HD (ESPN Classic HD)
  • FearNet HD
  • Fuel HD
  • HLN HD (Headlines HD)
  • G4 HD
  • MTV 2 HD
  • MTV Hits HD
  • NECN HD
  • NESN Plus HD
  • Nickelodeon 2 HD
  • Nick Jr. HD
  • SNY HD
  • Style HD
  • TV One HD
THE ONLY WAY THIS IS GOING TO HAPPEN IS IF YOU VOTE!!! SO PLEASE VOTE!!!
Status: Acknowledged
also duplicate for several

It just ticks me off that new customers get better rates than old customers get.  How do you reward old customers?  Well of course we charge them higher rates.  This will drive me to your competition because they also give better rates to their new customers.  Wouldn't it be easier to retain customers that you have ?

Status: Acknowledged
NBC now owns the rights to the Barclays Premier League (England's top flight and arguably the most competitive league in the world) soccer matches. NBC will be airing ALL the Premier League matches this year across their channels (NBC, NBC Sports Network, NBC Premier League Extra Time and NBC Live Sports Extra). They will be airing multiple games at the same time on TV channel NBC Premier League Extra Time and all games on their NBC Live Sports Extra (an ap).<br><br>We need Verizon Fios to support both channels in order for us users to see all the games. This would be a huge competitive advantage for Fios.<br><br>Season starts August 17 and lasts until May. 388 total games. We need Verizon to sign up for both channels.
Status: Acknowledged
You are not alone. Currently, I don't have any information on the addition of these channels. As soon as there is more to share this thread will be updated. Thanks for your interest.
Kt4ever

Free multiroom DVR for life?

Status: Acknowledged
by Kt4ever on ‎12-29-2011 07:41 AM
I recently saw an add on TV for FIOS . It offered free multiroom DVRs for LIFE! Why am I paying $19.99 a month for mine? How about rewarding your longtime subscribers with a free DVR for life! My bill is over 200 a month! How about rewarding me!
Status: Acknowledged
Thank you for your suggestion- I'll make sure it gets to the proper team within Verizon.
Rybo85

Please Add FXX Channel To Prime HD Tier

Status: Acknowledged
by Rybo85 on ‎03-28-2013 10:42 AM

According to the article below in addition to many other articles out there, Fox is rebranding their Fox Soccer Channel as the FXX channel this fall. They're also going to move some existing shows such as "It's Always Sunny in Philadelphia" to that channel as well.

 

http://www.huffingtonpost.com/huff-wires/20130328/us-tv-fx-networks/?utm_hp_ref=green&ir=green

 

Right now the Fox Soccer Channel is not available on the Prime HD tier.

 

When this FXX network is launched, please add it to the Prime HD tier.

Status: Acknowledged

FXX has recently been added, but it is not on the Prime HD Tier. That being said this will be taken to the FiOS programming team.  No promises on this being added to the Prime tier.  Thanks so much for bringing your desires to the table.

I was amazed to find out that now that the new DVRs are available and I have been a loyal customer for over 3 years, patiently waiting and signing up for the official lists to get the new DVR hardware, I win the right to pay VZ $39.99 just to use the new hardware!!! Hardware that I pay monthly for anyways!!! Why is there an upgrade fee for something that I lease? This is unbelievable that we get charged monthly (and I am sure when I upgrade, my grandfathered 12.99 will go up too) and we still have to pay for the actual upgrade? Especially those of us using 6416s which cannot take advantage of new features of the new IMG1.9 (ESata and other features).

 

VZ, can you explain this? I bet if I was a new customer, I would get the new DVR without a $39.99 fee.

Status: Acknowledged

If you have had your DVR for 3-4+ years.... then I have already acknowledged we need to see if there are other options...

 

But to many of the comments below... when you lease a car and next year or the year after they come out with a better one do you expect to get the new model for free?  And they are the same... your content purchases are separate from equipment charges by federal regulation (buying HBO doesn't subsidize your equipment).  In this comparison gas = content and the car = DVR.... 

 

So "under review" for customers that have had a box for 3-4+ years, but if you have had your DVR for less than 3 years, then "maybe later"... and I think the fee is fair (just like upgrading your leased car early).

 

New customers could get any one of the 3 available models just like an existing customers ordering a new DVR for their existing account. We have made this as fair as possible for new and existing customers. 

The PAC-12 conference (formerly the PAC-10) just announced that they will be launching their own network (similar to the Big Ten network already on Fios) in August of 2012 for the start of the 2012 college football season and will be broadcasting a significant chunk of conference football and men's basketball games on this channel, as well as other sports involving conference members.  FIOS needs to be on the ball on this and be ready to add this in HD as soon as it launches in August 2012.

Status: Acknowledged
nascar

Please add "FS2" Fox Sports 2 in HD

Status: Acknowledged
by on ‎08-14-2013 11:11 AM

Please add "FS2" Fox Sports 2 in HD. It launches in 3 days!!! HURRY!!!!!!!!!!!!!!!!!!!!!!

Status: Acknowledged

Verizon markets FiOS TV as besting its cable competitors in picture quality and number of HD channels. And while this may be mostly true, how about eliminating any ambiguity on the question of channels?

 

Make this simple brand promise: if there's an HD feed of a channel FiOS carries in SD, we will also include the HD version. Period. 

 

As excited as we were to get FiOS several months ago, we were shocked to learn that the HD feeds of E!, BBC America and Sundance are not carried. With all the capacity afforded by fiber optic technology and the relatively modest broadband speeds in your bundles (compared with fiber optic systems elsewhere in the world) it's difficult to believe there would be a bandwidth issue.

 

C'mon, FiOS, let your HD flag fly -- and actually become the HD authority you purport to be!

Status: Acknowledged
pamu77

24 Hour Cricket Channel

Status: Acknowledged
by pamu77 ‎11-27-2010 05:50 AM - edited ‎11-27-2010 06:08 AM

Hi, I just got an email from "Willow TV" that they have started a 24 hour cricket channel on Dish Network and Direct TV. This will be the most desirable channel for millions and millions of south east asia cricket fans especially since almost ALL the cricket action around the world is shown on "Willow TV". This includes the "Indian Premier League" played every year and followed by milions. Additionally, the "Cricket World Cup" is coming up in Feb/March 2011 where all the top cricket nations of the world will be participating. Can this channel be added to Verizon Fios line up as a subscription channel or as part of the south indian channels package? Thanks.

Status: Acknowledged
prisaz

Remove VOD adds from channels line up in the guide.

Status: Acknowledged
by ‎12-20-2011 04:20 PM - edited ‎12-20-2011 04:41 PM

Favorites or not, Subscribed or not. Putting this marketing trash in your face type stuff in the channel line up is just plain wrong. I see enough of it as the first thing that pops up when I press menu. I agree there is a VOD button on the remote, also a menu for VOD. Get the trash out of our line up! YES I DO FEEL STRONGLY ABOUT THIS TOO. How about filling those spaces with more HD channels. Other providers have passed Verizon on the national channel lineup front. And we have FiOS what a shame.

 

It is like when you walk into a store and you can't keep a sales agent off your back. That doesn't happen as much now days because many places you can't find help when you want to buy things. Verizon is #1 in marketing I will give them that.

 

PS.

Even with using the subscribed channels feature in 1.9, the VOD advertisement channels pop up between the subscribed channels in the guide. So if you only want to see your subscribed channels, you still must put up with the marketing. VOD are not subscribed channels, unless you are only going to show us free stuff that we can view.

Status: Acknowledged
we have many requests to make new and popular VOD offerings more easily found. this is a mechanism for doing that. we will take back that we need to do some work around visibility settings, which is fair comment. Its probably unrealistic to expect that the program guide will not continue to evolve ove rsome period of time into a mixed navigation/merchandising environment. Your feedback on how to manage that so we are meeting the needs of everyone involved are important to us. For instance, we would not necessarily grok the importance of things like visibilty settings on this sort of content without your feedback, so thanks for surfacing it as an issue that we need to address.

When I first signed up for FiOS back in 2004-2005, the rental for the box was $3.99/month.  After being a customer for 7-8 years, the rental increased even though I'm told there is NO CHANGE in the box as far as software or design.  Personally, I feel like I've more than paided for the 3 boxes I've been renting over the last 7-8 years.

 

When the router was upgraded, I found out when a friend signed up for FiOS.  Version never told me about the upgrade or that I could get one for free.

 

Since I can't even talk to a technically savvy Verizon employee when I call, and all I get via email is "canned" answers; I'm submitting my complaint here as a suggestion.

 

Status: Acknowledged
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