Sirs, I came home from work and had to wait to find out you upgraded the TV Guide (if you want to call it an upgrade). I personally think it is two step backward and closely resembles the Comcast TV Guide of a few years ago. Not only is the TV Guide poor programming choice but it also does not hold to the "Favorites" when the box is turned off. In these days of resources conservation, I think that leaving the box turned on is a waste of resources and not very green thinking. I wonder who the "airhead" was that OK'ed this (so called) upgrade. I feel with this new TV Guide you've really screwed up.
It just ticks me off that new customers get better rates than old customers get. How do you reward old customers? Well of course we charge them higher rates. This will drive me to your competition because they also give better rates to their new customers. Wouldn't it be easier to retain customers that you have ?
I recently saw an add on TV for FIOS . It offered free multiroom DVRs for LIFE! Why am I paying $19.99 a month for mine? How about rewarding your longtime subscribers with a free DVR for life! My bill is over 200 a month! How about rewarding me!
I was amazed to find out that now that the new DVRs are available and I have been a loyal customer for over 3 years, patiently waiting and signing up for the official lists to get the new DVR hardware, I win the right to pay VZ $39.99 just to use the new hardware!!! Hardware that I pay monthly for anyways!!! Why is there an upgrade fee for something that I lease? This is unbelievable that we get charged monthly (and I am sure when I upgrade, my grandfathered 12.99 will go up too) and we still have to pay for the actual upgrade? Especially those of us using 6416s which cannot take advantage of new features of the new IMG1.9 (ESata and other features).
VZ, can you explain this? I bet if I was a new customer, I would get the new DVR without a $39.99 fee.
The PAC-12 conference (formerly the PAC-10) just announced that they will be launching their own network (similar to the Big Ten network already on Fios) in August of 2012 for the start of the 2012 college football season and will be broadcasting a significant chunk of conference football and men's basketball games on this channel, as well as other sports involving conference members. FIOS needs to be on the ball on this and be ready to add this in HD as soon as it launches in August 2012.
Verizon markets FiOS TV as besting its cable competitors in picture quality and number of HD channels. And while this may be mostly true, how about eliminating any ambiguity on the question of channels?
Make this simple brand promise: if there's an HD feed of a channel FiOS carries in SD, we will also include the HD version. Period.
As excited as we were to get FiOS several months ago, we were shocked to learn that the HD feeds of E!, BBC America and Sundance are not carried. With all the capacity afforded by fiber optic technology and the relatively modest broadband speeds in your bundles (compared with fiber optic systems elsewhere in the world) it's difficult to believe there would be a bandwidth issue.
C'mon, FiOS, let your HD flag fly -- and actually become the HD authority you purport to be!
bypamu7711-27-201005:50 AM - edited 11-27-201006:08 AM
Hi, I just got an email from "Willow TV" that they have started a 24 hour cricket channel on Dish Network and Direct TV. This will be the most desirable channel for millions and millions of south east asia cricket fans especially since almost ALL the cricket action around the world is shown on "Willow TV". This includes the "Indian Premier League" played every year and followed by milions. Additionally, the "Cricket World Cup" is coming up in Feb/March 2011 where all the top cricket nations of the world will be participating. Can this channel be added to Verizon Fios line up as a subscription channel or as part of the south indian channels package? Thanks.
Favorites or not, Subscribed or not. Putting this marketing trash in your face type stuff in the channel line up is just plain wrong. I see enough of it as the first thing that pops up when I press menu. I agree there is a VOD button on the remote, also a menu for VOD. Get the trash out of our line up! YES I DO FEEL STRONGLY ABOUT THIS TOO. How about filling those spaces with more HD channels. Other providers have passed Verizon on the national channel lineup front. And we have FiOS what a shame.
It is like when you walk into a store and you can't keep a sales agent off your back. That doesn't happen as much now days because many places you can't find help when you want to buy things. Verizon is #1 in marketing I will give them that.
Even with using the subscribed channels feature in 1.9, the VOD advertisement channels pop up between the subscribed channels in the guide. So if you only want to see your subscribed channels, you still must put up with the marketing. VOD are not subscribed channels, unless you are only going to show us free stuff that we can view.
I recently had an issue with my Internet service and I call tech support. Not unusual, it happens. My problem is that I could barely understand the technician and had to call 3 more times to resolve the issue. Okay that happens too. So today I get a call to see if my service was working and there were no more issues. I explained to the person calling that my issues took so long to resolve because the technician had a heavy accent and had asked if there was someone else I could speak too. I was told there wasn't anyone that I could speak to that spoke english better. The person explained that if in the future there was this issue that I should ask to be transferred to someone in the US!!!! WHAT?!??! i could not believe what I was hearing. I have to ask to be transferred to someone in the United States. It turns out the person who was calling me was in INDIA!!! I find this incredible that Verizon does this knowing that our unemployment rate is so high and our economy is in the tank.
So my idea is this. How about stop farming out tech support to another country because it may save money. Or whatever reason they might have for providing such a disservice to our country. The country they are based in and their customers are based in. If I put in my phone number and its in the North East US then I should be speaking to someone here not 10,000 miles away. Just a thought. Maybe I am wrong and maybe I am just a jerk for saying it. But I don't think so. I think that all companies should hire people in the country their customers are. Create jobs for those people who need them and perhaps use those services.
Okay I will get off my soapbox and shut up now. Have a great day America.
When I first signed up for FiOS back in 2004-2005, the rental for the box was $3.99/month. After being a customer for 7-8 years, the rental increased even though I'm told there is NO CHANGE in the box as far as software or design. Personally, I feel like I've more than paided for the 3 boxes I've been renting over the last 7-8 years.
When the router was upgraded, I found out when a friend signed up for FiOS. Version never told me about the upgrade or that I could get one for free.
Since I can't even talk to a technically savvy Verizon employee when I call, and all I get via email is "canned" answers; I'm submitting my complaint here as a suggestion.
So I just go the word that MSN Premium will stop being my ISP portal for my verizon/MSN email accounts, unless I pay more for MSN Premium.
I suppose this is because Verizon wants the ad space/revenue. The only thing is when I went to log on, I get an error message that is not decipherable (may be user/password error, but who can tell????)
BRING BACK MY MSN for FREE. I pay enough for the service that I do not deserve to be nickled and dimed like this.
BAD IDEA. The $2 fee to pay your bill didn't work, so let's try this!!!
on 11-28-201006:36 AM - last edited on 12-02-201010:08 AM by DougVZ
Other providers are offering GolTV HD and ESPN Deportes in HD, when will Verizon offer these in HD. I am paying well over $100 mostly just to get to the soccer broadcasts and I missing out on all the HD games.
Several channels now broadcast good soccer games, e.g. ESPN's HD, FSW HD. But the main channels are Fox Soccer Channel, GolTV, and ESPN Deportes, which verizon does not offer in HD. If verizon were to offer these in HD consider not pricing so high, e.g. FSW+ now at $15 even in HD is too high if you consider that the customer already has Ultimate FIOS. So come up with some creative combinations, e.g. Extreme HD plus the above.
And keep in mind that GolTV and ESPN Deportes should be available without having to subscribe to the Spanish Package.