The pop-up asking if I want English or Spanish every single time I log in is ridiculous. You should be able to detect the language settings on my browser. If I wanted Spanish, then my browser would be set to Spanish. Please remove this, it is extremely annoying and unnecessary.
I don't know where the responsibility for this lies within Verizon but can't you do something about the timing of your commercials? Commercials are bad enough but when one commercial (presumably broadcast channel sourced) is interrupted 5 seconds in by another commercial (presumably Verizon sourced) it drives me nuts. To make matters worse, the Verizon sourced commercial often overlaps the broadcast show because the timing is off. You need to synchronize your watches!!!
It seems that I continually receiveFIOS advertising after moe than 4 years being a pioneer in the Bowie, MD market. Not: I get system notices when their a battry reload, or sometimes I get messages with downtime, and other times I get messages selling me on a price at half what I'm paying, but never offers me a reduction in my rate. There is no reson to sell me on your system, especially when it is annoucnement to raise my rates. However, ir your system can ID a probelm reaching my router box with emergency notices, and can tell me when my battery should fail, plus reminders to replace batteries and settings remotely; perhaps, just perhaps, you can tell your techies to make sure I don't get messages for new subscribers, or sales pitches with competing pricing for new subcribers with half pricing for two years than what I am paying after more then four years. Your system should either tell me something to reduce my cost of your service or send rewards for being a loyal customer who waited 6+ years for you to opticize our complex with fiber optics. I like the system very well after the kid sold me on the 1430.1580, and 1640 capability and even introduced it's concept in Moscow (Soviet Union) in 1990 when speaker as CEO of SofTool USSR "90, a software application Conference, no in it's 24th year this next October. I was aslo one of the first to have a Motorola - Bendx brick before you even had cell service. Yet, Bob Williams told me before your Bell Atlantic became Verizon, I would receive a commission on your securing a DoD contract after I demoed it in 1984 in the Pentagon. So, it is important that you research your capability to select messages for newbies and subscribers unles you are offering something I don't have with your costly service pack.
CASH is exceptable or perhaps a chair on the board.
Oh! While flying from NY to IN in 1984 with General Thompson, commander of the Army Materiel Command, in an Army aircraft; I phoned my wife with my "Brick" and not to be outdone, General Thompson asked me if he call call his wife - Yes - then he asked how much it would cost. I told him I had no idea, but when the multiple bills came from every tower we over-flew, I told him to pay the ones he thought were located on our route. Note: When Sprint bought Nextel; they offered dual-channel phones for International, and I spected-out that phone buildt by Nokia. I also, after introduction to their service experienced their miscalculation of the International market after Soviet breakup. I received a bill for my international use of $8,000 with 20 cent per minute program. THey failed to ID CIS break up on their contract. but negelected to pass-through that Billion resolve after I agreed not to take them to court.
Verizon's On Demand free movies don't provide the captioning movies for deaf and hard of hearing customers. Please fix ASAP. We pay for the TV service so we have right to have equal accessiblity as hearing people. .
It would be nice to have an Operators Manual for DVRs and STBs. Not an installation guide, but a guide that shows the menus, and explains the function of each item. Software Guide and Release Notes for each img. Provide this in PDF prior to releasing changes and publish it for users to get the most from their FiOS TV experience.
I have the Verizon Fios package and myself being the huge hockey fan that I am, I don't always know when a game is being televised on another channel, say Versus or a college game. I think there should be a way to give your box a keyword and when said keyword is in the program description, the box asks if you want to flip to that channel? Kind of the same way when you set a reminder, how a box pops up to ask if you want to turn the channel on.
For example: My keyword would be hockey. So like tonight, the Big Ten Network played the Minnesota-North Dakota college hockey game. I had no idea it was on until I happened to scroll past it while searching the guide. If I had the keyword set up, I would have known at the beginning of the game instead of missing half of it.
During freeviews both VOD and remote DVR scheduling should be enabled.
Went to try and remotely schedule (during the freeview period) a couple of movies on EPIX for the March "freeview" (during the freeview period) only to go through the whole process and get an error message saying I am not subscribed. Also have tried in the past to use VOD with a simialr error message from the STB.
Program Recording: Weekly Updates of new Content or Popular Content
I love being able to remotely set my DVR to record movies from my iPhone, however a lot of the new TV shows advertised are too far in advance to schedule the program. With a busy schedule, its hard to remember to check as the airdate gets closer to set my DVR. HBO has a great app/notification program called HBO Go What to Watch. Basically sends us a weekly update of the new content or the most popular content, as it gets closer to air.
Fios should try to do something like this, OR at least have a wish list so we can type in the shows as we learn of it and when it gets closer to airdate, the TV guide can alert us. Then either update our DVR for us, or request our confirmation that yes, we still want that program.
This would help eliminate my frustration of going through the Fios App process only to find a new network show isn't on the Fios Radar yet.
I would like you to design an email notifier, like incredimail has, yahoo has, also more font style options, yahoo and incredimail especially has loads. Verizon needs to improve. Also to be able to BLOCK unwanted emails, back to incredimail, there is an option to BLOCK them and it works, you block it once and that is it. you have spam detector, which i use, but i still get the same emails i send to spam!!!!!!!!!!!
On another note, i have a Kindle Hd which has email option and my verizon won't work on it, but I have a friend who has comcast, and it works on her's and in reading the Kindle former on Amazon,there are many verizon customers with