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Status: Clarification Needed
by MisterLeeD on ‎10-04-2013 07:17 AM

It is the year 2013 and instead of fiber ready equipment you want to piggyback on ancient cable wire!!!:smileymad:

I had to pay for a Verizon tech to run fiber from the garage to apartment entrance??

How about when you prewire a building you at least run some fiber

Status: Clarification Needed
Could you provide some additional details here?

Operators Manual for DVRs and STBs. Not an install guide.

Status: Clarification Needed
by ‎11-12-2011 05:17 PM - edited ‎11-12-2011 05:23 PM

It would be nice to have an Operators Manual for DVRs and STBs. Not an installation guide, but a guide that shows the menus, and explains the function of each item. Software Guide and Release Notes for each img. Provide this in PDF prior to releasing changes and publish it for users to get the most from their FiOS TV experience.

Status: Clarification Needed
tell me more: is it a guide you are seeking, a 'missing manual' of tips and tricks, an instructables type of tutorial set for how to accomplish set ups of specific features, or all of the above?

Box Keyword

Status: Clarification Needed
by cmonhollan on ‎11-05-2011 08:52 PM

I have the Verizon Fios package and myself being the huge hockey fan that I am, I don't always know when a game is being televised on another channel, say Versus or a college game. I think there should be a way to give your box a keyword and when said keyword is in the program description, the box asks if you want to flip to that channel? Kind of the same way when you set a reminder, how a box pops up to ask if you want to turn the channel on.


For example: My keyword would be hockey. So like tonight, the Big Ten Network played the Minnesota-North Dakota college hockey game. I had no idea it was on until I happened to scroll past it while searching the guide. If I had the keyword set up, I would have known at the beginning of the game instead of missing half of it.

Status: Clarification Needed
That is kind of a cool idea. Kudos. We think of things like that in terms of playlist functionality. Would you want to input the keyword and then get a look ahead to see what the box was going to show you, so you could edit it? of course, the results will only be as good as the search term used, so we have to ask: in this case did you search on 'hockey' or 'game' up front and if so, did the game get missed by the search engine?

New channel for comedy

Status: Clarification Needed
by kinjo71 on ‎02-16-2013 06:48 AM

The laugh factory. They have a website and an app for the PS3 that streams live video from performances and streams video from past performances.

Status: Clarification Needed
Thanks for the submission. Are you requesting an App or for an actual Channel to be added to the lineup?

VOD error codes

Status: Clarification Needed
by dkrouse1 on ‎03-09-2012 05:29 PM

Please post all of the VOD error codes and what they mean. OR make On Demand work! whichever.

Status: Clarification Needed
Is there a particular error code you are seeing a lot of?

FIOS Voicemail

Status: Clarification Needed
by Jazzgo on ‎02-13-2013 09:16 PM

The FIOS voicemail sounds terrible and is cumbersome in every way, compared to the voicemail I had on the regular copper line. Change it to match the quality of the original. Don't make messages expire and don't make users listen to messages they want to save first. It wastes time and is highly annoying. First thing I should hear is whether I have new messages and how many.

Status: Clarification Needed
We're very sorry for your frustration. In order to keep our voice mail system running efficiently, it is necessary to have messages expire after 30 days. Having expiring messages play first ensures you have an opportunity to renew the message and serves as a reminder that you even saved it. You may want to take advantage of another FiOS Digital Voice feature that allows you to listen to a voice mail from your online account, send it to your email address as a wav file, then save the message if there's something you want to save indefinitely. Once you save it, you can delete it from your mailbox. That way you won't be forced to hear expiring messages when you access your mailbox and you will always receive new messages first. See the user guide at and log in with your MyVerizon logon and passcode. It would be helpful to understand better what you meant when you said it sounds terrible and is cumbersome. The menu is very similar to voice mail on copper and we haven't received complaints about sound quality.

Web Site Improvements

Status: Clarification Needed
by AndyGriswold on ‎02-13-2013 03:08 PM

Have your website actually allow you to manage you sub accounts.

Status: Clarification Needed
Are you referencing email sub accounts?

I see that HBO and Starz provide closed captioning on their 3D on Demand movies, but Verizon's $5.99-6.99 a pop 3D movies don't provide this essential service for the hearing impaired.

Status: Clarification Needed
Give you give me specific titles and I will get fixed.

Web Pages

Status: Clarification Needed
by kthurb on ‎01-08-2013 06:10 AM

I do not have FIOS. I have Verizon phone and internet. I have Direct TV. Is there a way My Verizon could let me know when a information page deals only with plane old Verizon and not FiOs info?

Status: Clarification Needed
Could you provide specifics on "information page?"

ID when looged in!

Status: Clarification Needed
by gzarwell on ‎01-07-2013 08:11 AM

It seems that I continually receiveFIOS advertising after moe than 4 years being a pioneer in the Bowie, MD market. Not: I get system notices when their a battry reload, or sometimes I get messages with downtime, and other times I get messages selling me on a price at half what I'm paying, but never offers me a reduction in my rate. There is no reson to sell me on your system, especially when it is annoucnement to raise my rates. However, ir your system can ID a probelm reaching my router box with emergency notices, and can tell me when my battery should fail, plus reminders to replace batteries and settings remotely; perhaps, just perhaps, you can tell your techies to make sure I don't get messages for new subscribers, or sales pitches with competing pricing for new subcribers with half pricing for two years than what I am paying after more then four years. Your system should either tell me something to reduce my cost of your service or send rewards for being a loyal customer who waited 6+ years for you to opticize our complex with fiber optics. I like the system very well after the kid sold me on the 1430.1580, and 1640 capability and even introduced it's concept in Moscow (Soviet Union) in 1990 when speaker as CEO of SofTool USSR "90, a software application Conference, no in it's 24th year this next October. I was aslo one of the first to have a Motorola - Bendx brick before you even had cell service. Yet, Bob Williams told me before your Bell Atlantic became Verizon, I would receive a commission on your securing a DoD contract after I demoed it in 1984 in the Pentagon. So, it is important that you research your capability to select messages for newbies and subscribers unles you are offering something I don't have with your costly service pack.

CASH is exceptable or perhaps a chair on the board.


Oh! While flying from NY to IN in 1984 with General Thompson, commander of the Army Materiel Command, in an Army aircraft; I phoned my wife with my "Brick" and not to be outdone, General Thompson asked me if he call call his wife - Yes - then he asked how much it would cost. I told him I had no idea, but when the multiple bills came from every tower we over-flew, I told him to pay the ones he thought were located on our route. Note: When Sprint bought Nextel; they offered dual-channel phones for International, and I spected-out that phone buildt by Nokia. I also, after introduction to their service experienced their miscalculation of the International market after Soviet breakup. I received a bill for my international use of $8,000 with 20 cent per minute program. THey failed to ID CIS break up on their contract. but negelected to pass-through that Billion resolve after I agreed not to take them to court.

Status: Clarification Needed
Thank you for your post. Could you be more specific? Is your idea that you not receive advertising for services you already have?

Wii U TVii

Status: Clarification Needed
by billybane on ‎12-20-2012 09:13 AM

Will Verison support the Wii U TVii DVR service? It will allow another option to search your DVR content.

Program Recording:  Weekly Updates of new Content or Popular Content


I love being able to remotely set my DVR to record movies from my iPhone, however a lot of the new TV shows advertised are too far in advance to schedule the program.  With a busy schedule, its hard to remember to check as the airdate gets closer to set my DVR.  HBO has a great app/notification program called HBO Go What to Watch.  Basically sends us a weekly update of the new content or the most popular content, as it gets closer to air. 


Fios should try to do something like this, OR at least have a wish list so we can type in the shows as we learn of it and when it gets closer to airdate, the TV guide can alert us.  Then either update our DVR for us, or request our confirmation that yes, we still want that program. 


This would help eliminate my frustration of going through the Fios App process only to find a new network show isn't on the Fios Radar yet. 



Status: Clarification Needed
would this be like a keyword reminder mechanism? Can you walk me through how you would like to use this?

Lets bring this up again from 2009 pre ideas page.

Status: Clarification Needed
by ‎04-10-2011 04:50 PM - edited ‎04-10-2011 05:39 PM

Can't print channel lineup in numerical format from PDF or the lineup page. Hard to track what is there and what is not when they are not in order. Change to the channel lineup page and select numerical or alphabetical and then try to print it. Good luck! It only prints what is in the current window, and not what is in the scroll buffer. WHY? Attempt to print a side by side comparison in any format, good luck! I think this needs immediate attention. Look A to Z and try and figure out what is missing at your tier or the one you are considering. That is what I am going to do. How are we to compare without the PC? I think perhaps if people had it in black and white it may get looked at in more detail prior to agreeing to something you may or may not want. Perhaps I am being cynical, but I don't think so. Perhaps I will look at and sort my lineup and make a printable comparison of all three tiers. This post had Zero responses and then was locked. Am I missing something? Could be. I have before.:smileysad:

 files sorted 2 different ways: one my channel number, the other by channel name. The current procedure lists the channels in multiple columns, which is fine, except each column continues onto the next PAGE instead of to the next COLUMN on the SAME PAGE, which is the more logical way to organize it!


There have been improvements over the yers, but come one, make the print button print what is n the scroll buller and not one and a hal fpages of trash. Thank you


Here is a sample of what should be printable form the side by side comparisons. Or tattles from the channel lineup with the pretty little dot! Pardon the copywrite violations, but I had to give an example. The PDFs are nice. But make everything on your page work the way it should. Let me get a hard copy so I can actually sit down and compare apples to apples. See the attached PDF for Montgomery County Maryland. This is what is in the scroll buffer, why will not print.

Status: Clarification Needed

Can you please explain this concept of "printing"?


I think I read about the process of printing in history books... if I recall it has something to do with killing trees and feeding their processed remains into a machine... that machine uses this stuff called "ink" to put the things on see on my screen onto the dead trees...?  Is that correct?


JOKING!!! (kinda)


Let me see what I can do.

I've called Verizon tech support  on 4 separate occassions over the 2 months that I've been a customer trying to resolve this or that on e-mailing and downed phone lines.  Here's the problem, the representative asks for an alternative number to call you back on - like the one I'm using isn't good enough.  Then when the problem isn't solvable by their scripted solutions they disconnect and never call you back.  At first, as we were having a phone line issue, I thought it was coincidence and now I'm convinced that if they can't solve the problem and aren't willing to do anything more than read their screen they disconnect and NEVER call back.   But wait...didn't you tell me you'd call me back if we got disconnected????


I'm going to try again tomorrow and if I'm met with the same rude behavior then I'm done with Verizon.



In short my idea is this... actually pay for people who know what they are doing and know how to own a problem and see it through to solution.  I've used Verizon on and off for a decade and this is the one thing that has remained constant.

Status: Clarification Needed
Krayz, did your phone issue get resolved, If you are still experiencing issues,, Please send me your Account information so we can have a supervisor review

On Demand menu customization

Status: Clarification Needed
by dkrouse1 on ‎03-09-2012 05:30 PM

Could we come up with a way to create your own On Demand menu? I HATE all of the new menus. Their organization is terrible and confusing.

Status: Clarification Needed
Could you help us understand why you don't like the menu changes we recently made?
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