It would be nice to have an Operators Manual for DVRs and STBs. Not an installation guide, but a guide that shows the menus, and explains the function of each item. Software Guide and Release Notes for each img. Provide this in PDF prior to releasing changes and publish it for users to get the most from their FiOS TV experience.
I have the Verizon Fios package and myself being the huge hockey fan that I am, I don't always know when a game is being televised on another channel, say Versus or a college game. I think there should be a way to give your box a keyword and when said keyword is in the program description, the box asks if you want to flip to that channel? Kind of the same way when you set a reminder, how a box pops up to ask if you want to turn the channel on.
For example: My keyword would be hockey. So like tonight, the Big Ten Network played the Minnesota-North Dakota college hockey game. I had no idea it was on until I happened to scroll past it while searching the guide. If I had the keyword set up, I would have known at the beginning of the game instead of missing half of it.
The FIOS voicemail sounds terrible and is cumbersome in every way, compared to the voicemail I had on the regular copper line. Change it to match the quality of the original. Don't make messages expire and don't make users listen to messages they want to save first. It wastes time and is highly annoying. First thing I should hear is whether I have new messages and how many.
It seems that I continually receiveFIOS advertising after moe than 4 years being a pioneer in the Bowie, MD market. Not: I get system notices when their a battry reload, or sometimes I get messages with downtime, and other times I get messages selling me on a price at half what I'm paying, but never offers me a reduction in my rate. There is no reson to sell me on your system, especially when it is annoucnement to raise my rates. However, ir your system can ID a probelm reaching my router box with emergency notices, and can tell me when my battery should fail, plus reminders to replace batteries and settings remotely; perhaps, just perhaps, you can tell your techies to make sure I don't get messages for new subscribers, or sales pitches with competing pricing for new subcribers with half pricing for two years than what I am paying after more then four years. Your system should either tell me something to reduce my cost of your service or send rewards for being a loyal customer who waited 6+ years for you to opticize our complex with fiber optics. I like the system very well after the kid sold me on the 1430.1580, and 1640 capability and even introduced it's concept in Moscow (Soviet Union) in 1990 when speaker as CEO of SofTool USSR "90, a software application Conference, no in it's 24th year this next October. I was aslo one of the first to have a Motorola - Bendx brick before you even had cell service. Yet, Bob Williams told me before your Bell Atlantic became Verizon, I would receive a commission on your securing a DoD contract after I demoed it in 1984 in the Pentagon. So, it is important that you research your capability to select messages for newbies and subscribers unles you are offering something I don't have with your costly service pack.
CASH is exceptable or perhaps a chair on the board.
Oh! While flying from NY to IN in 1984 with General Thompson, commander of the Army Materiel Command, in an Army aircraft; I phoned my wife with my "Brick" and not to be outdone, General Thompson asked me if he call call his wife - Yes - then he asked how much it would cost. I told him I had no idea, but when the multiple bills came from every tower we over-flew, I told him to pay the ones he thought were located on our route. Note: When Sprint bought Nextel; they offered dual-channel phones for International, and I spected-out that phone buildt by Nokia. I also, after introduction to their service experienced their miscalculation of the International market after Soviet breakup. I received a bill for my international use of $8,000 with 20 cent per minute program. THey failed to ID CIS break up on their contract. but negelected to pass-through that Billion resolve after I agreed not to take them to court.
Program Recording: Weekly Updates of new Content or Popular Content
I love being able to remotely set my DVR to record movies from my iPhone, however a lot of the new TV shows advertised are too far in advance to schedule the program. With a busy schedule, its hard to remember to check as the airdate gets closer to set my DVR. HBO has a great app/notification program called HBO Go What to Watch. Basically sends us a weekly update of the new content or the most popular content, as it gets closer to air.
Fios should try to do something like this, OR at least have a wish list so we can type in the shows as we learn of it and when it gets closer to airdate, the TV guide can alert us. Then either update our DVR for us, or request our confirmation that yes, we still want that program.
This would help eliminate my frustration of going through the Fios App process only to find a new network show isn't on the Fios Radar yet.
Can't print channel lineup in numerical format from PDF or the lineup page. Hard to track what is there and what is not when they are not in order. Change to the channel lineup page and select numerical or alphabetical and then try to print it. Good luck! It only prints what is in the current window, and not what is in the scroll buffer. WHY? Attempt to print a side by side comparison in any format, good luck! I think this needs immediate attention. Look A to Z and try and figure out what is missing at your tier or the one you are considering. That is what I am going to do. How are we to compare without the PC? I think perhaps if people had it in black and white it may get looked at in more detail prior to agreeing to something you may or may not want. Perhaps I am being cynical, but I don't think so. Perhaps I will look at and sort my lineup and make a printable comparison of all three tiers. This post had Zero responses and then was locked. Am I missing something? Could be. I have before.
files sorted 2 different ways: one my channel number, the other by channel name. The current procedure lists the channels in multiple columns, which is fine, except each column continues onto the next PAGE instead of to the next COLUMN on the SAME PAGE, which is the more logical way to organize it!
There have been improvements over the yers, but come one, make the print button print what is n the scroll buller and not one and a hal fpages of trash. Thank you
Here is a sample of what should be printable form the side by side comparisons. Or tattles from the channel lineup with the pretty little dot! Pardon the copywrite violations, but I had to give an example. The PDFs are nice. But make everything on your page work the way it should. Let me get a hard copy so I can actually sit down and compare apples to apples. See the attached PDF for Montgomery County Maryland. This is what is in the scroll buffer, why will not print.
I've called Verizon tech support on 4 separate occassions over the 2 months that I've been a customer trying to resolve this or that on e-mailing and downed phone lines. Here's the problem, the representative asks for an alternative number to call you back on - like the one I'm using isn't good enough. Then when the problem isn't solvable by their scripted solutions they disconnect and never call you back. At first, as we were having a phone line issue, I thought it was coincidence and now I'm convinced that if they can't solve the problem and aren't willing to do anything more than read their screen they disconnect and NEVER call back. But wait...didn't you tell me you'd call me back if we got disconnected????
I'm going to try again tomorrow and if I'm met with the same rude behavior then I'm done with Verizon.
In short my idea is this... actually pay for people who know what they are doing and know how to own a problem and see it through to solution. I've used Verizon on and off for a decade and this is the one thing that has remained constant.