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We just recently changed our phone number to a new unpublished number.  Since most numbers are recycled, you are at the mercy of whomever or whatever have the previous owners' information.  The previous owner of this number had multiple bad debts and apparently gave it out to everyone, their landscapng company,  and their dog.


You are only allowed to block 10 specific phone numbers and you cannot block numbers that are "unavailable".  Here's what I would like to see...


1.  Allow more than 10 numbers in the list.  I managed to fill that up a week after I enabled it.


2.  Allow blocking based upon the caller ID and not only the number.  I get lots of calls from "UNAVAILABE" with phone number "UNAVAILABLE".  Trust me, I don't want to talk to them.  I'd like to block all calls from "MONTANA", "UTAH", and "TEXAS".  I don't know anyone there and I don't want to hire them to reduce my credit card rate.


3.  Allow blocking of area codes or partial numbers. I want to be able to enter "(978) 685-????" or "(406) *" and limit my annoyance from these places.


4. Allow call notification and call blocking at the same time.

Status: Clarification Needed
Thanks for your suggestions. We had similar suggestions a few months ago and have added these to our list for possible enhancements in the future. I am confused about your #4 - allow call notification and call blocking at the same time. Could you expand on this please?

Local channels

Status: Clarification Needed
by Fudge on ‎07-12-2013 09:37 AM
When all other cable companies are offering some type mobile viewing servings for local channels, why doesn't fios offer such type of service? We are very happy with all other fios service yet the demand from my family for mobile access has me considering my options. Is there a estimated time when this service will be available?
Status: Clarification Needed
Could you elaborate further?

I am a FiOS 3 play subscriber. I hate having to boot up to access my FiOS Internet. So, Instead of having to use a computer with my FiOS internet, can you make a channel dedicated to accessing the internet?

You could also have the STB front USB accept the USB nubs that allow for a wireless keyboard and mouse. 

Please look into this, as this is 2013, so seriously there is No need to be last millennium. Thanks.


Status: Clarification Needed
Is your suggestion that your TV become a browser?

Better bundles

Status: Clarification Needed
by Puddlesmom on ‎03-23-2013 03:34 PM

      I have a "bundle" discount for phone and internet and some other discount for having "one bill" with my cell phone and home services

      My apartment has only ONE phone jack. I had used a splitter to plug in both my phone and internet but the phone was interfering with the internet (yes, I had the filter on the phone line) so I had to unplug the phone or risk 3 hours on the phone with tech support to reset my motem every 3 days. 

      I wanted to have the phone disconnected and save myself 25.00 a month, but without phone service I can't get internet...with current technology, this is ridiculous! My town will apparently never get FIOS so I am forced to start looking  to the cable company to see what they can do for me. It's a shame since I have never gone to another phone company since it was Bell Telephone.....Sorry Verizon but I work too hard for my money to give it to a company that isn't being as loyal to me as I've been to them!

Status: Clarification Needed
Could you elaborate more here?

DVR Information

Status: Clarification Needed
by jbwalton on ‎04-15-2013 08:42 AM

Please enable full information screen when viewing DVR list.

Status: Clarification Needed
Say more. Could you provide details for this request.

Customize your "special" channels

Status: Clarification Needed
by Supe on ‎04-06-2013 05:03 AM

For FiOS TV we selected the package that had the channels we really wanted, but it includes a bunch of "special" channels that we have no interest in. (MLB Network, NBA TV, NFL Network, NHL Network) The only sport we follow at the college and professional level is lacrosse. I would rather trade these other special sports channels all in for CBS Sports Network, which carries the sport.

Status: Clarification Needed
Could you explain this further?


Status: Clarification Needed
by mlahmon on ‎03-18-2013 02:54 PM

Stop pushing the same upgrade everytime that I logon.  If I didn't want it yesterday, I don't want it today.  Remind me next time is not a reasonable option.  Allow me to continue.  Thank you.

Status: Clarification Needed
Could you provide a some additional details? Are referring to the My Verizon site?

TV Listings Search

Status: Clarification Needed
by ProudPapa on ‎05-04-2013 11:20 AM - last edited on ‎05-04-2013 04:16 PM by Moderator

I wanted to search the TV listings for any lacrosse game so that I could record it while I'm out.  I used both of the search features at the top of the TV listings page, and it would allow me only to search the on-demand that the online movies.  I don't want to do that; I just wanted to search the tv listings today.  You need to put on that page an easy way for me to search the TV listings.

Status: Clarification Needed
Say more please. Are you using the Website? It would be my pleasure to assist. We will need a little more detail.

Movie info

Status: Clarification Needed
by beechtym on ‎10-25-2011 01:12 PM

I would like to see the following added to the info for movies;

1. Critcal rating, such as a 1-5 star system. This would help me choose what to watch when I am not familiar with the movie.

2. Whether a movie is animated, live action, or a combination.

3. Actual run time for the movie, not the time slot. This would help in determining how much commercial time is included.

4. Whether or not the network is commercial free. With all the new movie networks on the air its hard to keep track, and I HATE commercials. That's why I pay extra for premium movie channels.

5. Whether the movie is black and white or color, letterbox or formatted, or otherwise  edited in any way, shape, or form.

6. Directorial credits.

As you can see, there is much work to do to get your guide up to my standards.

Thank you.

Status: Clarification Needed
we'd like to know more about how the needs of movie lovers might differ or be unique. Are there other movie specific requirements you can think of that would make your browsing and selection process more enjoyable?

Wish List Feature

Status: Clarification Needed
by on ‎12-09-2011 10:19 PM

I often sit down and see that a movie I want to see has already started. I do not want to watch it and it may not be on again for a while. It would be nice if I could create a wish list. The STB could then notify me if the movie comes on VOD or is scheduled to be shown again.


Another great idea would be if I could ad movies that are just released to my wish list. I often see commercials for movies that I want to see but never get out to see them. If I could add them to my wish list, I would be reminded when they come on VOD or the schedule.

Status: Clarification Needed
wonder if you would like the ability to send these remiknders to your friends as well?


Can you please stop cutting off the programs right in the middle with local commercials? It is not professional of such big company to do this and interrupt customers when watching TV by forcing us to watch local commercials. The worst part is that the part of the program you cut off we do not get to watch.  I do not pay to watch commercials; I pay to watch programs in their ENTIRETY. I do not mind the normal commercials at the appropriate time as any other provider does. TWC does not do this.

Status: Clarification Needed
Are you referring to local channels or national ones?

TV5 Monde in HD

Status: Clarification Needed
by Ysa on ‎08-02-2013 10:25 AM



I watch TV5 Monde all the time. Now I have IOGEAR for HD channels. This works perfectly with HD channels. The problem is TV5 Monde is not in HD so I can't connect to that channel through IOGEAR. Could you please give us access to that channel in HD?



Ever wonder how you can describe something and you just don't know how? Now I have thought of an idea that I wish could happen. What if you could take a picture of something and hit the look for in internet button, and everything about that item came up. Example: I take a picture of a car, then I hit the load/search in internet button, and everything about that car came up, where to purchase it, the name of the car, the style the brand. Kind of like a Google search except you may not know all the information about that car so you can input it in the internet which gets people upset. This is an amazing tool that many people can use and only Verizon has it.

Now instead of not knowing what that weird object is: take a picture, send to internet search, or add a button that says search, and there you go, all the information you need with just one click.

Status: Clarification Needed

Are you suggesting "image recognition?"



Status: Clarification Needed
by BUKE on ‎05-04-2011 05:48 PM

Here is a suggestion, what about having Americans (USA)  handle your support department. Nothing is more frustrating than navigating through 10 minutes of automated prompts to reach an individual from another country who is harder to follow than the automated service. Your support is the worse. Huh, Can you repeat that..... Say it again, I didn't understand you.... Excuse me, one more time please.


What makes it even uglier is when they don"t understand me. And then they put you on long holds to find the resolution to the problem that they understood you saying,.... Not the problem you told them you were having.


It would also be nice to have a rep call you back when they disconnect the call while trying to put you on hold to test the line. Now I am repeating the whole calling process.... THIS IS A WASTE OF MY TIME !!!!! 


Manage Parental Time Controls Online

Status: Clarification Needed
by SPC5000 on ‎12-05-2012 05:15 PM - last edited on ‎12-08-2012 03:00 PM by Moderator

I really need this facility to manage when my kids can watch TV... I really shouldn't have to stand in front of the TV each time I need to to extend / unblock time slots.

Status: Clarification Needed
Are you asking for timed parental controls or do you want to control what they actually see?
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