Customers With Disabilities
Enter New Idea

I want to express my sincere frustration over the number of games not available in HD through the NHL Centre Ice package as it relates specifically to my Verizon FIOS TV service.  I came over to FIOS in December of 2009 and much to my dismay the # of games being broadcast in HD vs. what I was getting via DirecTv was/still is surprisingly limited an not satisfactory at all.  Directv typically broadcast 7-8 out of every 10 games that were shown on a particular night in HD whereas thru FIOS, I typically get only 1-2 games per night - not counting the games on Versus or NHL network.  The only HD games I get thru FIOS are on channels 1473 and/or 1474.  There might be as many as 6-8 other games being shown that evening that are available in HD but for some unknown reason they are NOT being shown in HD by Verizon FIOS.  Frankly, I am sick and tired of complaing about this to customer service reps and supervisors and not getting an educated/straight answer as to why this is the case!  So much so that if this doesn't change I will not only not be puchasing the NHL centre ice package I will be looking to return to DirecTv for my television needs.  If this is a contractual issue between cable providers such as Verizon and either the NHL or more specifically the programming people of the NHL centre ice package then let me know that and I will voice my complaint/displeasure to them directly.  It boggles my mind though as to why DirecTv would have 80% of the exact same games shown in HD and Verizon FIOS is lucky to show 20% of the same games in HD.  This is a call to action and if I don't get a satisfactory reponse from someone involved with programming or management at Verizon FIOS I will be moving on to another provider ASAP.


Yours truly,


Nick Campano:smileymad:

Status: In Progress
They were not available to us until recently. They are being added to the network. DTV sources from a different place. You should be happier next season. (P.S. I am the exec responsible for FiOS TV products... so hopefully my response fulfills your call to action)

Remember previous keyword searches

Status: In Progress
by on ‎10-09-2010 10:49 PM

I really would like my FIOS STB firmware to remember previous searches.  I hate typing weekly the same shows.  It is especially bad for shows with very common words.  The current search works well for the popular shows since they are always shown first, but not so for less popular shows.  Also limiting the search by title or actor/actresses would be great.  The later could be done in the interface using check marks.


Also adding single button click to search ie... one of those unused A,B,C,D buttons on the remote.

Status: In Progress
You should be very happy with the enhancements to search in IMG 1.9

Recommend and gift on demand movies

Status: In Progress
by mattd on ‎10-07-2010 11:35 AM

I would like to be able to create a network of friends and family who also have FiOS TV and after I watch an on-demand movie be able to recommend it to certain people in that network.  Would be great to be able to be able to use the remote to pay for the movie for them - maybe by purchasing a voucher or credit and suggesting they use it for that movie.  Could even extend to recommending other shows, channels, sending short messages, or even things like virtual flowers. 

Status: In Progress

We plan to use Facebook to deliver this capability.  First the recommend option and sometime later the gift option.


DVR recording programs

Status: In Progress
by JamesJAB on ‎05-17-2011 11:17 AM

As it is great to be able to program a series and have more than 9 episodes saved, it is cumbersome deleting them.  You currently have to delete them one at a time.  Can you do what DIRECT TV does?  They allow for you to select your series and an option to delete all appears.  Of course, you can have the option to delete separately, but this option saves time when an entire recorded series is no longer needed.

Status: In Progress
Delete all option in IMG 1.9, which will be available to all in the coming months.

Fix problem with deleting scheduled shows

Status: In Progress
by on ‎03-08-2011 07:14 AM

I have a few shows that are set to record all episodes on any channel, Seinfeld is an example.  Seinfeld is on a few different channels at different times and I have the dvr to record all episodes.  If I look in the schedule and see that an upcoming episode is one that I recently watched, I delete it from the schedule, but it comes back and still records.  I called customer service a few times and finally found out, on a mesage board, that the software deletes it, but then brings it back because it thinks that it should for some reason.  I spoke to a few people who have had this problem with Seinfeld, King of Queens and This Old House.  This problem seems to be with shows that are syndicated and on a few different channels, like Fox and TBS, as Seinfeld is.  Is there anything in 1.9 that will fix this problem? 

Status: In Progress

Yes this is corrected in 1.9


Add placeshifting to the iPad app

Status: In Progress
by basenji500 on ‎03-02-2011 04:07 AM

Currently the iPad app is nothing more than an overblown remote control for the FIOS service. The real innovation would allow the customer to access live television via the iPad app.

Status: In Progress

Video Chat

Status: In Progress
by John45Tpa on ‎02-09-2011 06:05 PM - last edited on ‎02-14-2011 10:31 AM by Admin Emeritus

Since Fios is such a huge company and offers a lot of useful services and features,it really surprises me that they haven't come up with the idea of video communication using your existing TV. When you receive a call, see and talk to the person over your TV. Seems pretty obvious since they already have a service that lets you see the caller ID on your TV. Why not take it one step further?

Status: In Progress
Cisco Umi was demonstrated at Verizon's booth during the Consumer Electronics Show... it's pretty hot...

FlexView upgrades

Status: In Progress
by fttp4me on ‎01-07-2011 09:46 PM

I think FlexView is a good idea but has a few drawbacks.


1) HD.  I have not seen any FlexView titles in HD.  I don't want to watch movies in SD on my HDTV.


2) Allow rentals to be upgraded to purchases.  Many times I may rent a movie either because I'm not sure that I will like it or I might not watch it more than once.  It would be nice if I could rent a FlexView movie at the cheaper rental price and then if I decide after watching the movie that I would like to purchase it, I can purchase it and get the rental price credited toward the purchase price.  So if for example a movie costs 9.99 to buy and 2.99 to rent, if I rent it first and then decide to buy it, I would only pay the remaining 7.00 difference.

Status: In Progress
Couldn't agree more... both suggestions have been in progress... you should start to see more HD and shortly there will be "rent to own" titles showing up in the offer...

Fios on the go

Status: In Progress
by jjp125 on ‎12-09-2010 08:13 AM

I know about the Flex View feature and request to be able to watch DVR content. How about a feature for Verizon Wireless users to watch their TV on their phone much like what the Slingbox can do. I am a customer to the Fios Triple Play package and have a VZ Wireplan and would like to see more features intergrated for being a customer of both. I have the original Droid phone and love the Fios feature already available. But to pay $80 for the NHL Live app and not even have my local team available does not make sense for me when I am already paying for TV and can just go buy a slingbox to let me watch whatver I want.

Status: In Progress
Take a look at FiOS TV Central and see the online content... we are making all the channels and VOD available on all screens and in all locations (within the US). Check back, but CNN is online and ESPN is coming shortly... as well many other brands in 2011

https connections in account sensitive areas

Status: In Progress
by macgig on ‎09-19-2011 05:27 AM

think I see why my account was compromised. one possible reason at least.


its' not a secure connection when logged in. all my account info is at


shouldn't that be an https connection? this is my account info, sensitive data... which has been compromised.


without the https, any info I enter, like a password, can be seen/grabbed by someone else. right?

Status: In Progress
I believe that this change is in progress.

Multiroom HD DVR

Status: In Progress
by iluvink on ‎10-27-2010 02:31 PM

Please forgive me if this is a duplication, but having HD included in the multiroom DVR system would be nice.  For any HD DVR to share HD recordings with the other ones would be great.



Status: In Progress
HD recordings can be shared between 2 DVR's in IMG 1.9 (near the end of its lab testing)

Home Media Manager Functionality

Status: In Progress
by RipponLanding on ‎10-12-2010 12:10 PM

I recently got a 2nd receiver box for my bedroom and turned on the Home Media Function which seems to be rather disappointing and not the impression of its capabilities as described by the representative at the Verizon store.  From what I gather the only feature is the ability to watch a recorded program that is on the DVR in my living room.  I would had thought I could pause/play other current programs on the TV, delete recorded programs or at least manage the DVR in my living room from the bedroom set box.  My only option now is to either walk downstairs to record a program or use the app on my iPhone to record something.  It seems like if I can use an iPhone app to manage my downstairs DVR the least I should be able to do is do it through the Home Media function.  Seems like for the same price per month I could just cancel the Home Media feature and get another DVR box, then record the programs on both DVRs so I get all the functions?  Thanks for your thoughts or advice.

Status: In Progress
In our next software release you will be able to schedule and delete from your bedroom. You will not be able to pause live TV or resolve scheduled recording conflicts from the bedroom... so we'll call those ideas "maybe later".

DVR no dupes

Status: In Progress
by TimesUp on ‎10-08-2010 01:28 PM

This doesnt seem to work, or it means dont sch dupes, but forgets you watched the show last week.

Status: In Progress

Option to remove SD duplicate channels

Status: In Progress
by Tom_M on ‎10-08-2010 09:46 AM

It would be great to have the option to remove those SD channels that are also available in HD from the program guide and recording options.


 Removing the SD duplicates from the guide would make it easier when scheduling a program as you wouldn't have to sort through the list of program times and worry about which channel you are recording it on in order to get HD. I don't need to see channel 4 available when channel 504 is out there.


This should be an option in the IMG that can be turned on/off.

Status: In Progress
Already exists: Today you can just set your favorites to HD only or build your own favorites list from the TV, web or mobile app to only include the channels you want to see. Go to settings and activate "flip by favorites"... and you will never again see channel 4. In progress: Additionally the HD versions of the SD channels we have added two features to IMG 1.9. Tune to an SD channel and the info bar will tell you there is an HD version (click C to change the channel). Or you can set a preference for HD channels and if you tune to a SD version of a channel - it automatically picks the HD version.

Just this week, after reading all of the good things about the new Western Digital external hard drive that greatly expands the storage capacity of my DVR, I ordered one.  When I connected and powered up the device, NOTHING HAPPENED.  I called Verizon Tech Support.  The person I reached had no idea what I was talking about, but he did go ask someone about it.


The information I received from him was VERY DISAPPOINTING.  He told me that firmware release 1.9 was required for this device to work and my area did not have that version.  Bottom line is that you folks at Verizon touted the device to me and got me to spend $100 on what is nothing more than an expensive paperweight until some unknown date when you choose to make release 1.9 available in my area.  The fact that you do not disclose the requirement for 1.9 on your web site I find to be at least unethical and maybe even dishonest.


My NEW IDEA is that Verizon disclose all pertinent facts about products you are marketing to you customers BEFORE purchase, not after.  This should not be a new idea for you, but it appears that it is.



Status: In Progress
My apologies for the confusion
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