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TommyHG

Digital Voice Call Blocking

Status: Duplicate
by TommyHG on ‎05-13-2013 06:19 AM

Two problems with call blocking in Digital Voice. 1) There should be a feature so you can dial a sequence of numbers (like *86 does to access vmail) and have the caller automatically added to the block list. It seems like unnecessary work to have to do it from the call log.  Which brings me to problem 2). We receive (several times a day) robo calls from 234567890. That's a nine-digit number that "add to call block" doesn't recognize as a valid number, so it won't let me add it.  System should be changed to allow blocking of any call, regardless of what number those robo morons dream up.

Status: Duplicate
We're looking at various options in regard to Call Blocking. Thanks for taking the time to share your input.
sfk0615

FIOS Voice Mail Spam

Status: Duplicate
by sfk0615 on ‎05-03-2013 12:09 PM

Since switching to FIOS from Cox, we have received numerous voice mails with no message attached every single day - some days more than a dozen.  Virtually every one of these is from a robo call.  I can't use call blocking because of the limit on the number of different numbers these come from, and there are just too many of them to keep track of.  It is quite time consuming to manage these unwanted voice mails.  

 

How about modifying the voice mail protocol so that the caller must enter a digit or sequence of digits on the keypad before they can leave a voice mail.  This won't eliminate all of the unwanted (and normally empty) voice mails, but it should eliminate quite a few.  

 

The do-not-call list no longer works, so it's time for Verizon to do their part to help their customers with this real problem.  You've given us caller ID so we can just not answer unwanted calls, but that doesn't help if they caller allows their call to enter the voice mail system.  Without a more effective way to deal with this problem, I may have to resort to turning off voice mail completely. 

Status: Duplicate
We apologize for the inconvenience you've been experiencing. Although we would not want to make leaving a voice mail more cumbersome for actual callers, we recently implemented a change to the FiOS Digital Voice Mail system parameters to try to eliminate more of the 'dead' calls without messages so we don't save them. Hopefully, this will really cut down on the nuisance calls. You could also manage your voice mail from your online account manager. This way you could see the caller ID info for the call and just delete them without listening. Go to www.verizon.com/fiosvoice and use your 'My Verizon' user name and password. You can manaage many of your FDV features there.
jumpin68ny

Fix Anonymouse Caller Rejection

Status: Duplicate
by Silver Contributor IV on ‎02-15-2013 08:44 AM

Ever since switching from Vonage to VZ Digital Voice I have an increase in calls from private calls or unknown numbers even though I have incoming call block enabled.

 

If I purposely block my number it works but these other nusance calls from unknown number or private calls still get through.

 

If this is not fixed I may consider moving my phone back to Vonage.

Status: Duplicate
We're very sorry for any inconvenience. Anonymous Call Rejection will block calls from parties who have blocked their number. However, 'private' calls (customers who have chosen not to list their numbers) and 'unknown' calls (number did not pass) do not fall into this anonymous category. You may want to register again for the national 'do not call list' just in case your recent change somehow changed your registry. Go to https://www.donotcall.gov/ to register. That may help to cut down the number of calls you are receiving.

I have verizon voice.  In order to go through and manage my voice settings, I have to go through multiple epileps inducing ads and multiple screens.  Make the interface fast and simple!!   The internet is fast everywhere except verizon!!

You can do better. Also allow call manager from your mobile app.

 

Your home control is a good example of what you do well. Great product.

 

 

Telemarketing. It is very simple. In a mannner similar to call intercept. allow a restriction that requires ( at our option) to do something like press # to connect.  RObocalls would be eliminated.

Status: Duplicate
For issue #1, if you have FiOS Digital Voice you can manage your voice settings by going directly to verizon.com/fiosvoice. For issue #2, we do offer access to your account manager from a Droid and hope to have available from iOS in the future. For issue #3, we are also looking at Call Intercept for a possible future enhancement for FiOS Digital Voice.
jackiel

Phone - Need more help blocking robo calls

Status: Duplicate
by jackiel on ‎01-11-2013 10:54 AM

I keep getting robo calls lately from various companies about the NY Power Assist program. I'm in area code 914. I have filled up the 10 numbers in my block incoming calls list.


I am on the National  DO NOT CALL list - my number has been on that list since 2003 (verified this today), and I have filed complaints with them - but it seems like I have to file a separate complaint for each number the robocallers use. SIGH.

 

The robo callers keep changing the last 4 digits of the number they call from - I need to be able to block all calls from a given area code or area code and prefix - in this case (347) 502-. They are also spoofing the Caller ID - appearing as Gas Assist, Winter Rebate, Rate Approval, Benefits Pgrm, etc.

Also - I'd like to be able to use the "Do Not Disturb" setting in the following way: all calls go to my Voicemail except a "white list" that ring through. Due to an elderly parent - I really need the ring through, rather than sending all calls to Voicemail. Currently you can only provide "while list ring through" for 10 numbers with the setting that all other calls get a Verizon automated message (not a message you can change) and the calls do not go to Voicemail. I want the calls to go to Voicemail so I will have a record of who called - and can call back important calls I missed. OR if there is a reason the calls cannot be sent to my voicemail, let me edit the automated message so I can give a time to call back, or another number to call - like my cell, so callers can leave a voicemail there.

 

Thanks for considering my request.

 

 

Status: Duplicate
Thanks you for taking the time to post. We are looking into these suggestions.
tom_clark

Create an email address for Customer Support

Status: Duplicate
by tom_clark on ‎02-08-2013 03:21 PM

Create an email address for Customer Support and Tech Support so we can email questions and issues without being on hold for over and hour.

Status: Duplicate
bossysaifong

fios tv

Status: Duplicate
by bossysaifong on ‎02-27-2013 06:58 PM

Please add  FEARnetHD  Funimation ChannelHD MoviePlexhd  Sony Movie Channel hd  TV OneHD TV Landhd Oprah Winfrey Network hd please add 1080p movies On Demand ?

Status: Duplicate
All of these channels have been suggested previously. Please use the search window at the top of the page to find open ideas on which you can vote and join the discussion.
prisaz

Add the Spanish Channels Highlighted so I can get rid of my Sat. Dish!!!! After 7 years with FiOS!

Status: Duplicate
by All Star prisaz All Star ‎12-09-2012 07:23 PM - edited ‎12-09-2012 07:32 PM

SurPeru I have asked for since I signed up with FiOS TV 6~7 years. Be Better than The ones with the sat. dish. All SD. I will pay you more money. Right now I must still pay them $43 for the minimum plan, in addition to what I pay Verizon. It made me look real hard at my renewal. Thanks for you concideration.

 

Audience Network 
Azteca America 
  
Caracol TV 
  
  
  
  
  
  
Ecuador TV 
  
  
  
  
  
  
Latinoamerica TV 
Mexico TV 
NTN24 
  
  
  
  
Sur Peru 
  
  
  
  
TV Venezuela 
TeleFutura (Oeste) 
Telemundo (Este) 
Telemundo (Oeste) 
  
Television Española (TVE) Internacional 
Teléfe Internacional 
Univision (Este) 
Univision (Oeste) 
  
  
  
beIN Spanish 
 
Status: Duplicate
As the majority of these have already been suggested, we ask that you use the search feature to find the original ideas and cast your vote there. Should you not find an idea related to a specific channel, feel free to suggest it as a stand alone idea.
Squeeky

Spam filter and whatever Spam detector is...

Status: Duplicate
by Squeeky on ‎01-31-2013 01:55 AM

Your Spam filter doesn't work AT ALL.  If I move it to Spam I don't want to see it anymore. But they're all back the next day. Half the time Verizon email chokes up even trying to delete them. Makes me realize Verizon is taking sides with Lowermybills.com and Walmart over me. You have competition and you need to be better than they are....you're not.

Oh, and I'd rather not go through two pages of Verizon spam to get to my email. .

Status: Duplicate
TraphillGuys

HD Channel Request

Status: Duplicate
by TraphillGuys on ‎01-14-2013 06:59 PM
I would be interested in seeing H2 and Cartoon Network in HD. We had these channels with our we previous provider.
Status: Duplicate
Thanks for your suggestion! Cartoon Network HD is already available on Channel 757. This suggestion for H2 already exist here: http://forums.verizon.com/t5/Share-Your-Ideas-with-Verizon/Add-H2-History-Channel-2-in-HD/idi-p/3919...
LetsGoPens

Please Add TV JAPAN HD

Status: Duplicate
by LetsGoPens on ‎01-05-2013 10:38 AM

ADD TV JAPAN HD.
I'm from Japan living in Pittsburgh. And I have TV Japan, but the SD picture doesn't look good on my HDTV, Verizon FIOS HD Looks amazing. Me and my friends want to see TV Japan in HD, Verizon Fios offers TV JAPAN (SD). Please Offer TV JAPAN HD.  Dish Network and other cable providers offer TV JAPAN HD. TV JAPAN HD PQ is Amazing.  Please offer TV JAPAN HD.  Thanks!!

prisaz

Pandora Widget Duplicate requests.

Status: Duplicate
by All Star prisaz All Star on ‎02-28-2011 06:49 PM

Please combine the duplicate requests for a Pandora Widget. Some are marked duplicate but not locked and some are locked. There are a total of 27 requests for this great idea. Can we total all the votes under one idea? Although some might be duplicate votes, I think they should all count because Pandora smokes under Tivo, which I gave up. Pandora Pandora Pandora!

 

Joe I know you like this one. The free version does not allow you to do as much and is partially supported through restrictions on the number of songs you can skip, thus promoting the various artist's music from the studio labels. Also has a commercial or two now and then if I recall. But there is a subscription version that allows the user to do so much more. Verizon would probably be able to get part of the subscription fee if it were available. More revenue, but I would not charge more than what the other providers charge for the subscription version. It may be regulated by Pandora and you would just get a cut.

 

http://forums.verizon.com/t5/forums/searchpage/tab/message?filter=location&location=Node%3Aideas&q=p...

0 Votes
leonmalv

Adding channels on my area??

Status: Duplicate
by leonmalv on ‎03-17-2013 10:05 AM

Please, we will like to see channels like beIN Sports, Mega TV, Mundo FOX and America TeVe in Phoenixville, PA. I'm a fourth month old customer but I'll heard in a while hasn't been added any spanish channel to La Conexion line up.

Status: Duplicate
The ideas you have listed have all been suggested previously. Please use the search feature at the top of the page to locate the open ideas on each topic. There, you can vote and join the discussion!
0 Votes

Verizon's price increase that will go into affect on tuesday for all of their movie packages, sports package and spanish package should at the very least include some more movie channels, sports channels and channels in spanish. Now i am well aware of the sony movie channel, BeIn sports, the pac 12 network that are on their way but that is simply not enough to justify the price increase for all of those packages. I see that you are actually going to be removing channels from your spanish package starting with tele amazonas channel 1706 but no channels have been added to the spanish package in about a year. The addition of BeIn sport espanol is not enough to justify an increase so at the very least verizon should be looking to increase the amount of channels that are in that package. Cnn latino maybe on its way but that is still not enough when the competition has channels that verizon could very easily add but as of yet they have not done that. Peru magico, canal sur peru, latino america tv, canal de las estrellas (channel of the stars), and tv venezuela are just a few that could be added. Now the excuse that there is a channel like canal sur channel 1549 which has a few shows from peru so that should suffice is not enough for people who want that channel because comcast, time warner, and cablevision all have both canal sur and canal sur peru. The excuse that there is some content on canal sur from peru so that should be enough to satisy people who want that kind of programming is bogus because you have centro america tv channel 1703 which has many shows from el salvador like hola el salvador (hello el salvador) when you already have a 24/7 channel from el salvador on channel 1509 called television el salvador. There is a huge appetite for this kind of programming and to not add it would be counter productive to what verizon is ultimately trying to achieve which is to try to add as many customers as they can so that they can all enjoy what it is that verizon fios has to offer.

Status: Duplicate
The ideas you have listed have all been suggested previously. Please use the search feature at the top of the page to locate the open ideas on each topic. There, you can vote and join the discussion!
0 Votes
Cfxy

More Channels on demand

Status: Duplicate
by Cfxy on ‎03-15-2013 03:47 PM

Why don't you have channels like the CW and PBS on-demand? I would love to see them availble!

Status: Duplicate

The ideas you have listed have all been suggested previously. Please go to the original threads where you can vote and join the discussion.

 

http://forums.verizon.com/t5/Share-Your-Ideas-with-Verizon/CW-television-shows-On-Demand-and-missing...

 

http://forums.verizon.com/t5/Share-Your-Ideas-with-Verizon/PBS-on-demand/idi-p/435539

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