on 10-08-201007:06 AM - last edited on 10-25-201205:57 AM by ElizabethS
Since BBC-HD has already been asked for I'll as for some more. I have the Ultimate HD package and have little interest in sports, yet that seems to be all we're getting as far as new channels these days.
Cartoon Network HD has tons of new HD programing, the Brave and the Bold, Sym-Bionic Titan, etc.
Since Funimation switched over to HD, FIOS now streams the HD channel downconverted on the SD channel and it looks terrible. The resulting picture is either 4:3 letterboxed, or even worse, for 4:3 programming we have a postage stamp sized picture. It's virtually unwatchable. Please add them as a full HD channel ASAP.
a program such as "the cutting edge" which directv administers over at the dbstalk forums. they are constantly putting out new beta builds. it's kind of like being on the dev (or even canary) channel of chrome. and it's completely opt-in. it's always announced on the forums when a new build will be "in the stream" and a user can choose to manually force a reset during a specified time period. the time periods are always at way off peak hours such as 11pm - 2am est on a friday and saturday night.
you want the newest features and what not? and you're not afraid of some bugs? go ahead and reboot your box in the time window and bingo bango. you're good to go. if you don't like the beta, simple solution! you just reboot your box during normal hours when the latest national release candidate is back "in the stream."
oh my goodness, if only verizon would adopt such an idea!
It is hard to remember all the channels I receive.
I would like the option to grey out the channels that are not part of my plan so that I don't have to browse channels, choose something, then find I don't get it. Also, make it impossible to record channels I do not get on the DVR.
A nice feature to have would be to automatically go back a few seconds after fast forwarding through a commercial and hitting play. I constantly have to rewind or hit the replay button when I fast forward through commercials on my DVR so I don't miss the beginning of a show.
Here's an idea for Verizon. So far in my session on MyVerizon I have been prompted to join paperless billing 3 times within the span of 2 minutes. I said "No Thanks" every time. Quit hassling me about it. When I say no the 1st and 2nd time, I mean it. It is such a nuisance.
There are two reasons that I continue to say no thanks. The first one is the fact that I do not trust your billing, and I need to review it on paper each month. An electronic bill is too easy to dismiss and not pay attention to. If you get your billing back in order, maybe I will consider it. The second reason is because I need paper bills for tracking expenses.
Why doesn't Verizon offer a subscription-based On Demand service a la Netflix. With Netflix rapidly expanding its streaming video library (not to mention online services and others, such as Amazon On Demand), Verizon would be a market leader in offering an option allowing customers to subscribe to a certain number of On Demand videos per month. This would be a new revenue stream for Verizon and provide value added for subscribers.
Whenever I want to rewind a full capacity buffer that has built up from a live show, it would be nice if there was an option to jump to the front of the buffer.
As it is now in 1.9, I'm always having to use the trick play rewind to get to the beginning of the buffer and it takes a few minutes even at 8x. For those instances where I want to go back as far as the buffer allows, why not add the option to jump the buffer? I was actually surprised this wasn't in 1.9 to begin with!
We had some bad weather possibly a tornado come through the area in the middle of the night with no way for the weather service to warn residents in those areas. As a recently retired fios tech I know the fios system is remotely addressable and can be sent commands to self check system. I think Verizon could utilize that unit to be a warning beacon at night when residents in bad weather areas are not watching tv or listening to the radio.
I (and many friends) have been using the on-demand Exercise TV videos for years and it was suddenly gone as of Dec 31, 2011. I had no notice of this and do not see a replacement for it. Are they working on getting a replacement? Comcast had exercise TV at one point but they did replace with a new one when Exercise TV shut down.
Please let me know what will be done. I expect many of your customers will leave if it is not replaced, and have seen many forums online confirming this.
I know electronics generate heat, and that's understandable while they are being used.
I was watching an HD program on my HD receiver (no DVR; just a receiver) and that program ended about 3 hours ago and I turned it off right after that program ended. The box is still unbelievably warm. Even in the morning, the box will still be producing heat. Why? DirecTV boxes don't generate anywhere close to that much heat (even when they are on) unless they are the DVR boxes, so why should this thing? I don't want to have to run my A/C more just because of the heat a box generates... pretty sad, and sad for the environment, too.
byter1chun08-02-201005:19 AM - edited 08-30-201002:33 PM
I recently changed over from another provider. I am shocked and dismayed by the paltry offering on demand. We cannot get our favorite programs using the on demad features. We used to be able to see Mad Men, and many other programs using on demand. With verizon, everything must be recorded. Your on demand feature is lousy at best. I think you should look at how other providers operate and use that as your model.
I can't make a post that includes personal and account information. I think We need a private support board that customers can access, and post private information that only Verizon and the customer can View. Sort of what they have on DSLReports.
I called in mid November to ask a question about my internet billing. Of course, the rep had to tell me about Verizon Fios, and wouldn't I like to switch over to this great service for a great price... yada, yada, yada. I listened to the pitch (making sure to write down everything she said) and since the price WAS good, I decided to place an order.
I asked this rep several times, "Now, I don't want any suprises when I get my bill. You're telling me that for all of these services, this will be the price I will pay?"
"Oh, yes ma'am. The prices I have quoted you include taxes so you will most certainly know what you'll be paying every month. The prices are good for 2 years, there's no installation charge, there's no deposit, and there's no contract."
Well, she got 4 out of 5 right.
When I got my first bill, it was $80 higher than the price I was quoted. I did bear in mind that this was my first bill and that I was probably paying for pro-rated services for December as well as January charges. But still, I thought it was probably a good idea to call and get a true understanding of what I'd been charged and confirm that after the initial bill, I would be paying the price I was told when I ordered the services.
Let me say that the rep I spoke with on 01/25/2011 was extremely sympathetic and did his best to try and rectify the situation. But I was also told that the price I was given for the services I ordered was not correct. He said that my monthly bill for the first 12 months would be approximately $33 more than I was told, and I could add a charge for the DVR to that for the second 12 (since it would no longer be free, which I already knew).
Needless to say, I was not happy. I am EXTREMELY UPSET that Verizon reps are lying, deceiving, and just perpetrating outright fraud to sell services. It's not right. I didn't call Verizon to order anything, I called to ask a question about a bill for an existing service. I was courteous enough to listen to the sales pitch, and since it sounded like a good deal I placed an order, TRUSTING that the information I was given was correct. Big mistake.
I expressed my frustration to the rep I spoke to on 01/25/2011 and he was able to apply a discount for 12 months which will bring me closer to the price I was told when I ordered the services. I pointed out that the price I was given was good for 24 months. He said that the system wouldn't allow him to apply the discount for more than 12 months. So basically, it looks like I will be stuck paying $33 more than the price I was originally told for the second 12 months (in addition to paying for the DVR if I decide to keep it, which I probably won't).
I think this confusion and frustration could be avoided if you put offers in writing. All I have are prices that I wrote down from the conversation I had with the rep when I placed the order. I'm sure Verizon has some record of the conversation I had with that rep, but I have no access to them to prove what I was told. If Verizon would send out letters (either by email or regular mail) verifying the services that have been ordered and for the prices that have been quoted, I think you'd have a much higher level of customer satisfaction with regard to billing issues.
With election time here and in the future many of us are bombarded by unknown and or unavailable telephone calls from 000-000-0000 all computer automatic dialer generated. Can there be a way for the customer to block these calls once they have answered the call and do not want to continue receiving them? Thanks............