Customers With Disabilities
Enter New Idea
To the developers. Please remove the "Push Technology" from the viewer guide. When a user selects the TV guide, we are subjected to unwanted advertisement for "On Demand Now" specials, or to sign up for high speed internet. Very annoying addition to the latest software release. I already pay a substantial amount of money each month for your service. This type of "Push Technology" will not make me spend more. If this type of marketing continues, I'll go back to antenna TV with Red Box movie rentals. Truly annoying. Just read all the post on the Verizon forums about this subject. You need to have a switch to turn it off. Nice try to the new guy but you've failed as far as I'm concerned.
0 Votes

Verizon has gone downhill

Status: Already Exists
by friartuck on ‎01-22-2014 03:58 PM

Every time I log into Verizon to get my emails, I get 10/15 ads including blocks from the verizon internet security suite telling me that the verizon site is not safe.  I understand that Verizon is making money with the ads but this is just annoying,  I am about ready to drop verizon and go elsewhere.

I run a business from my computer and do not need to block/close a million windows to get where I need to go.

Status: Already Exists

Here's a great solution to block robocalls, and can be implemented by Verizon in their FiOS service, if they choose.

Status: Already Exists

I had the ability with DirectTV to hide the SD channels when HD channels were available.  It was a global setting for the receiver.  I venture that most people don't want to see SD when they have HD available.

Status: Already Exists
I don't want to see channel listings for channels i don't subscribe to, please remove from my guides
Status: Already Exists

Email notification of voicemail

Status: Already Exists
by bemerson on ‎11-22-2013 07:16 AM - last edited on ‎11-22-2013 08:24 AM by Moderator

Just got my first email telling me I have a Digital Voicemail message. I contains a link, which is broken. Why not just send me an MP3 file with the voicemail and make this easy? I've included the email below with my number removed so you can check the link.


A new message has arrived in your 703-555-1212 mailbox.

Sender: "KAISERPERMANENT from "{edited for privacy}
Recipient: 703-555-1212
Type: Voicemail
Subject: 40 sec voice message

You may access your Verizon FiOS® Digital Voice online account manager by visiting


Please get rid of advertisements

Status: Already Exists
by kpkp88 on ‎11-21-2013 12:48 PM

I pay enough verizon fios that I should not have to wait for ads to load before seeing the guide and DVR.  It would be great to have an option to disable this.

Status: Already Exists

Battery Backup Beeping

Status: Already Exists
by Qak on ‎11-08-2013 08:32 PM


     My FIOS ONT just began beeping today, indicating that the backup battery needs to be replaced.  An excellent warning, I agree.  The problem I have is that now that I have ordered a replacement battery, which will arrive in 3 to 5 business days, there is apparently no way to turn off the warning beep (every 15 minutes.)  The "Silence Alarm" button only works for a short while. 

     Why should we have to listen to this beep after we have done what we can to correct it?  Customer service was no help, he said I could "try unplugging the ONT, opening it up, disconnecting the battery for a few minutes, then reassemble and plug it back in." 

     After telling me this, he went on to say "This probably won't work, the beeping is there for your protection because if the battery should fail and leak, you'll be responsible for any damage to the equipment."   So my idea is a way to disable the beeping until the new battery arrives.  Think about it

Status: Already Exists
0 Votes

Filter unsubscribed channels

Status: Already Exists
by ChillnHoneypop on ‎09-26-2013 05:43 PM

In my home we have basic HD channels, we hardly watch TV to begin with. When I'm currently in the menu visualizing what calls my attention, I do see a title of a movie or whatever, I select and get your not subscribed to this channel contact Verizon to order.  Why can't I just see the channels that Im subscribed and I don't scroll looking which networks I want to watch. I am mostly positive that people search of what's worth there time to watch.


I called technical support in how to set that option, he stated there is no possible way to set up, except program the favorites. Yet again not what I was looking for. Verizon your smart get a program code to filter inscribed channels. You have hundreds of channel and it takes time to search something, and I loose the interest.


Correct your channel lineups

Status: Already Exists
by lh75023 on ‎09-16-2013 08:40 PM

A couple of weeks ago, I tried to watch ESPN Classic.  I received a dialog box stating I wasn't subscribed.  Having Ultimate HD, which had included this channel, I followed the instructions to call to have my boxes refreshed.  After going through that, no change.  I was redirected to customer service.  The CSR told me (after about 10 minutes of checking) that several sports channels had been moved to a different package.  I told the CSR that the Verizon website indicated that ESPN Classic is part of the Ultimate HD package, and that I had received no communication regarding a change.


Your website still shows that ESPN Classic is part of Ultimate HD.


So, either correct your web site channel lineups, or fix your packaging software!

Status: Already Exists

ESPN Classic is a part of the Ultimate HD Package. When it says "you are not subscribed," hit "OK." Learn More or Subscribe will be shown. Choose Subscribe. You will be asked to activate Sports Pass at No charge if you are a Ultimate customer. Follow the process. It will take a few minutes for all of the channels to come in, but this should work. Thanks for inquiring.






regular recording timer

Status: Already Exists
by rogerdashner on ‎09-06-2013 04:10 PM

You know what would be nice? The ability to set a season pass for a daily or weekly television series. Best to set a reminder that switches a cable box to the channel one minute before it airs for every time a show is on. Would love to be able to set it at the TV listings for anything that is a new season. I was hoping to do this for "Legend of Korra" but alas, neither your website nor my cable box have this feature. Even if you don't have a DVR, it would be nice to be able to set reminders in this fashion.

Status: Already Exists
Yuu can record a series with options like First run only. Hope this helps.
0 Votes

I know of other Verizon FiOS customers who have come from other providers (mostly Cablevison) who say that their set top boxes have the ability for the set top box to actually tune to a different channe based on a set schedule (similar to what the DVR does).  This is mostly for people who still use VCRs to record shows/movies from their TV provider.  The set top boxes have to be set to the exact channel that they want to record on, otherwise it won't record it. 


A feature like that would give people who don't want a DVR the option to still record their shows/movies the way it was before they got FiOS.

Status: Already Exists

The Verizon inactivity screensaver is now coming on very frequently.  This screensaver records on my Tivo (and I understand the Verizon DVRs as well) often instead of the intended program.  There should be an option to TURN OFF off the screensaver function or at least to set the time period to a longer amount of time.  


This is TRULY a Nuisance and needs to be addressed by Verizon As soon as possible!!  



Status: Already Exists
Be sure to turnoff the sleep timer and the Screensave option to NEVER. That should work.


Status: Already Exists
by drsyke1822 on ‎08-12-2013 07:02 AM

One of the key features people used for cable TV services is the SEARCH feature for TV movies by Time slots or intervals.    All the competion have this feature as did FIOS until the latest on screen upgrade which removed the feature.  THis strikes me as insane and the feature should be restored.  All one can search for now is On Demand movies but not TV movies


Status: Already Exists
0 Votes

Verizon Fios should have a service where surveillance cameras could be hooked up to the Fios wireles router via rg45 cables in order to be able to capture video on a "cloud" or dedicated server on that account. This would  eliminate the need to buy an extra dvr box for the sole purpose of recording security video. In addition, have the same features to view recorded video content on mobile devices like iPhones, androids, etc. vis the internet.

Status: Already Exists
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