The way New Ideas currently work, it is very easy for someone to agree. Just click the thumbs up button. But if a user thinks a suggestion is a bad idea the only way to express it is to write a contrary post. And then hope the negative posts are taken into account.
This one sided methodology tilts the scale towards user support, and does not necessarily reflect the true view of forum members. In fact it could easily imply support when the majority of users do not agree with the suggestion. Allowing both sides the same ease of expressing their support or disagreement would be more fair.
The "Do Not Disturb" feature is just not flexible enough. I really like the "No Solitation" feature offered by some, which gives solicitators a clear message to hang up, but allows other callers to press "1" to go ahead and ring through. With "Do Not Disturb", the only options are to send ALL calls to Voicemail or to play the "Not accepting calls" message for everyone not on the call list. I want to be able to receive voicemail from anyone NOT on my call list, and I can't do it.
Modifying Do Not Disturb would solve the problem. Make the call list able to be "On" or "Off". Then allow either "Not accepting calls" message or Voicemail to be activated. This way you have 4 options: 1) Send ALL calls to Voicemail. 2) Send ALL calls the "Not accepting calls" message. 3) Allow call list to ring through and go to voicemail if not answered 4) Allow call list to ring through and play the "Not accepting calls" message if not answered. I STILL want to be able to receive voicemail from someone not on my call list, and there's no way to do that right now.
I would like to see FiOS TV drop the SD version of any stations that are available in HD. It is a waste of coax bandwidth to have both SD and HD versions of the same station. As for customers that still have SD displays, in my experience I have not had issues viewing the HD channels on an SD display.
Sometimes (too often) a user will ask for help, but key information in providing that help is missing. The result is a back and forth as other users try to obtain the information needed to provide a good answer. If the "Enter New Message" screen included specific lines for key information better and quicker answers could be provided.
Why not add something like the folling to the original post block?
I enable "do not disturb" on my Fios Digital Voice phone line and I then can add up to 12 phone numbers that will be "unblocked" which means they can get around "do not disturb" and ring my phone.
I do this to keep telemarketers from being able to bother me. Caller ID is no good for that purpose because it still allows telemarketers to ring my phone, interrupt me, and make me run to the caller ID to see who is calling.
In effect, I am creating a "whitelist" and only phones whose numbers are on that whitelist are able to disturb me by ringing my Verizon Digital Voice phone.
The problem is that I am only allowed to enter up to 12 phone numbers on the "unblocked" list.
Please increase that maximum from 12 to a much higher number. 100 would be more like it and more than that would be even better.
byprisaz08-01-201008:13 AM - edited 08-30-201002:29 PM
Having more storage would be great, but conflicting record times and recording two while watching a third would be good. Provide a good DVR with more than two tuners, and an option for existing customers to upgrade to this DVR. I would pay $20 a moth for this but not the existing HM-DVR.
Provide a means of blocking calls based on caller ID and community votes.
For example, suppose I get a call from one of the lower-your-credit-card-interest-rate scams. I should be able to flag that call after hanging up.
Flagging could be done in one of two ways:
1. For those who get e-mail notification of caller ID, provide a link in the message for "Report this call as fraud or scam."
2. Provide a "star code" (e.g. *61, *92, etc.) to flag the last call as fraud/scam.
After enough users flag that number, calls from that number should be blocked for anyone who has enabled community-based blocking. The fraud/scam caller should be dumped to a voice message that informs them that the Verizon subscriber has elected to block calls based on community feedback.
Provide a means of requesting removal whereby the caller has to provide actual identifiation, contact information, etc. That way, only legitimate callers, such as political campaigns, would request removal.
Details about how many votes, the time frame for the votes, how long the number stays on the phone-spam list, how to weight votes (e.g. Bob Smith, who continually flags numbers no one else does), etc. can be adjusted.
If you provided this feature, you would find a lot of very happy customers and probable no small amount of new business.
I would really like to be able to order VOD to view on my TiVo with cable card. The Tivo is internet connected and it should be able to request the VOD via internet and have the content delivered either over internet or via the cable card.
Alternatively, I could live with ordering the content via my PC for display on my tivo.
byMGrace03-06-201107:16 AM - edited 03-06-201107:31 AM
I have seen acknowledgment here and on Twitter that Verizon needs to think about what to do for people who have had their equipment for a long period of time. On Twitter, the only answer has been that there are very few DVRs out there in this category. Well, I have one of those DVRs and one of those 6 series HD boxes that both struggle to use the highly anticipated software version 1.9. I really think you need to start to communicate that there is something that we can do to bring our equipment up to date.
I know it has been said before, but I will say it again, asking your loyal long-tem customers to pay $40 to upgrade from a box that will barely function with the new software is terribly insulting.
I'm not sure if this issue has been previously addressed. One of the useful features for Fios Digital Voice is "Call Blocking", in order to deal with telemarketers. The problem with using FIOS's call blocking feature is that it can only be used with a full telephone # (10 digits). This method is obsolete. Telemarketers now have access to hundreds of phone #s. What is needed is a type of wildcarding where you can specify just the area code, or first 6 digits for call blocking. This would stop the telemarketers from getting through. I don't see why this would be so hard for Verizon to do. The idea of having to input 10 digits for each phone # for Call Blocking is past its time, and not keeping up with technology, which should not be the case for FIOS. .
Call Intercept was one of the greatest calling features Verizon ever put in place. Was Verizon pressured to remove this service?
For those of you who are unaware, this is the purpose beyond Call Intercept.
Call Intercept allows you to manage your calls by screening unidentified incoming calls.
Call Intercept answers virtually all calls that do not provide a valid telephone number
(numbers that typically appear as “anonymous,” “private,” “out of area” or “unavailable” on
your Caller ID screen) before your phone rings.Callers will be told that you do not accept
unidentified calls and will be asked to record their name.If unidentified callers do not
record their name – or enter your override code – your phone will not ring.This eliminates
interruptions from unidentified callers.Recorded names allow you to hear who is calling.
You then have several call-handing options.
*Must have Caller ID service.Not available for business or rotary dial service.
How Call intercept works
Unidentified callers will hear the following announcement:
“The number you are calling has Call Intercept, a service that requires callers whose telephone
number does not appear on their Caller ID display to identify themselves before the call can
continue.At the tone, please record your name or the company you represent and then press
the pound key or simply stay on the line”
•If callers have your override code, also referred to as your PIN (see Override/PIN Code
section), they must enter it during the announcement to be connected.
•If callers record their name, the call is connected.You’ll hear ringing and callers hear:
“Thank you.Please hold.”They will then hear music until you choose how to handle the
•The ringing pattern you hear will be different from your existing ringing pattern and the
words, “Call intercept” along with the service number “1-800-527-7070”will appear on
your Caller ID screen.
•When you answer, you’ll hear the recorded name and be given the following options:
when you press: Callers hear:
1 Accept call “Thank you. Please hold.”Music, until
you answer the phone.
2 Decline the call “The person you are calling is not
3 Refuse a sales call “The person you are calling does
not accept phone solicitations.
Please add the name to your
Do Not Call list.
4 Send to Verizon Home Voice Mail* “Connecting to an answering system.”
5 Hear who is calling again Music, until you answer or
make a choice.
*You must subscribe to Verizon Home Voice Mail service to hear option4 . If no one answers the phone, the
caller is connected to your Verizon Home Voice Mail (HVM) service or your answering machine.If you do not
have either HVM or an answering machine, callers will hear: “The person you are calling is not available at
this time.Thank you.Good-bye.”
Unidentified long distance callers reaching Call Intercept will pay their normal rates for a
I strong urge VERIZON to bring back this service! The only reason that they would have abandoned this service is because of pressure from the companies who were unable to get through! I want this type of protection from Harassment for Digital Voice!
If Anyone Else Agrees please tell Verizon to bring back CALL INTERCEPT!!!!
The digital voicemail is not up to Verizon standards -
it is a slow login every time I want to check voicemail
message playback is clunky, slow and unreliable
Too many Java updates, and tries to install Ask.com tolbar every time.
CallWave had a way better call/message interface - no Java, logged you in when you turned on your computer. Scroll through new messages on top, numbers below (eRollodex) - pops up onScreen when when a message is left - not clunky and unreliable.
I love my FiOs service - but you need to do better here
byarmond_in_nj06-11-201306:21 AM - edited 06-11-201306:22 AM
These forums are a great resource and a wealth of suggestions, ideas, and solutions for many users. However the response follow-up procedures may benefit from a little tweaking.
If my guess is correct, the user must specifically establish profile preferences for response notifications and private messaging in the forums. I further assume the default settings for new accounts are all messaging and notifications set to "off" when the forum account is established.
Since new users are unlikely to maintain a "watch" on the forums (at least initially), this means that new users with "hot" issues may be getting responses and suggestions, but remain unaware of them for a considerable period. This creates frustration for both the user with the issue, and the responder with a possible solution for the issue.
I am therefore suggesting that user defaults on response notifications and perhaps private messaging be set to the "on" position as default. It will also be necessary to supply some sort of disclaimer covering these settings when the user signs up for the forums. I suspect that if these suggestions are implemented, the benefit to both users and responders will be significant