Customers With Disabilities
Enter New Idea
walt178

Allow up and down vote on new ideas

Status: Maybe Later
by Silver Contributor III on ‎08-22-2013 12:37 PM

The way New Ideas currently work, it is very easy for someone to agree.  Just click the thumbs up button.  But if a user thinks a suggestion is a bad idea the only way to express it is to write a contrary post.  And then hope the negative posts are taken into account. 

 

This one sided methodology tilts the scale towards user support, and does not necessarily reflect the true view of forum members.  In fact it could easily imply support when the majority of users do not agree with the suggestion.   Allowing both sides the same ease of expressing their support or disagreement would be more fair.

Status: Maybe Later
Thanks for that Idea. I knkow waht you mean. We will inquire about this one.

I would like to see FiOS TV drop the SD version of any stations that are available in HD. It is a waste of coax bandwidth to have both SD and HD versions of the same station. As for customers that still have SD displays, in my experience I have not had issues viewing the HD channels on an SD display.

Status: Maybe Later
The highest volume boxes out there are 2500's... so while I concur.... there are a couple million viewers that wouldn't at this point

The "Do Not Disturb" feature is just not flexible enough.  I really like the "No Solitation" feature offered by some, which gives solicitators a clear message to hang up, but allows other callers to press "1" to go ahead and ring through.  With "Do Not Disturb", the only options are to send ALL calls to Voicemail or to play the "Not accepting calls" message for everyone not on the call list.  I want to be able to receive voicemail from anyone NOT on my call list, and I can't do it. 

 

Modifying Do Not Disturb would solve the problem.  Make the call list able to be "On" or "Off".  Then allow either "Not accepting calls" message or Voicemail to be activated.  This way you have 4 options:  1)  Send ALL calls to Voicemail.  2) Send ALL calls the "Not accepting calls" message.  3) Allow call list to ring through and go to voicemail if not answered   4) Allow call list to ring through and play the "Not accepting calls" message if not answered.  I STILL want to be able to receive voicemail from someone not on my call list, and there's no way to do that right now.

 

Thank you.

Status: Maybe Later
Thanks for taking the time to share your ideas. We will consider your suggestions when we do our next round of enhancements.
chessman

Blocking Robo Calls

Status: Maybe Later
by chessman on ‎01-03-2013 01:30 PM

Seems that there is a very easy and efficient way to block robo calls.

 Simply ask the caller to "Select 8" from the dial pad

 

A robo caller cannot do this -- thus NO robo calls get thru

 

This plan is in use in Ohio by Cinci Bell

   (User must select use of this)

Status: Maybe Later
Call Intercept is a feature available in some areas that forces 'unavailable' callers to record a name before the call is put through. We don't currently have this feature for FiOS Digital Voice but will consider it in a future upgrade. Thanks for the suggestion.
walt178

Improve requests for help.

Status: Maybe Later
by Silver Contributor III on ‎07-10-2013 04:30 AM

Sometimes (too often) a user will ask for help, but key information in providing that help is missing.  The result is a back and forth as other users try to obtain the information needed to provide a good answer.  If the "Enter New Message" screen included specific lines for key information better and quicker answers could be provided. 

 

Why not add something like the folling to the original post block?

Router model:__________________________

STB model:____________________________

Location:______________________________

 

 

Status: Maybe Later
Makes sense. No promises here, but this will be discussed as a future addition for FiOS TV and Internet post. Thanks for the idea.
prisaz

New DVR with more than two tuners.

Status: Maybe Later
by ‎08-01-2010 08:13 AM - edited ‎08-30-2010 02:29 PM

Having more storage would be great, but conflicting record times and recording two while watching a third would be good. Provide a good DVR with more than two tuners, and an option for existing customers to upgrade to this DVR. I would pay $20 a moth for this but not the existing HM-DVR.

Status: Maybe Later
With the start of the roll out of our next round of set top boxes and DVR's... we are beginning the process of defining the future versions
bbrown9

Get VOD on a tivo

Status: Maybe Later
by bbrown9 on ‎03-12-2011 09:15 PM

I would really like to be able to order VOD to view on my TiVo with cable card. The Tivo is internet connected and it should be able to request the VOD via internet and have the content delivered either over internet or via the cable card.

 

Alternatively, I could live with ordering the content via my PC for display on my tivo.

Status: Maybe Later
There are some business circumstances with Tivo that prevent this any time soon... but we are working on a decent number of other devices you can buy at retail that could replace devices from Verizon.
fmaxwell

Block Calls Based On Community Vote

Status: Maybe Later
by fmaxwell on ‎04-10-2013 04:31 PM

Provide a means of blocking calls based on caller ID and community votes.  

 

For example, suppose I get a call from one of the lower-your-credit-card-interest-rate scams.  I should be able to flag that call after hanging up.  

 

Flagging could be done in one of two ways:

 

1.  For those who get e-mail notification of caller ID, provide a link in the message for "Report this call as fraud or scam."

2.  Provide a "star code" (e.g. *61, *92, etc.) to flag the last call as fraud/scam.

 

After enough users flag that number, calls from that number should be blocked for anyone who has enabled community-based blocking.  The fraud/scam caller should be dumped to a voice message that informs them that the Verizon subscriber has elected to block calls based on community feedback.  

 

Provide a means of requesting removal whereby the caller has to provide actual identifiation, contact information, etc.  That way, only legitimate callers, such as political campaigns, would request removal.

 

Details about how many votes, the time frame for the votes, how long the number stays on the phone-spam list, how to weight votes (e.g. Bob Smith, who continually flags numbers no one else does), etc. can be adjusted.

 

If you provided this feature, you would find a lot of very happy customers and probable no small amount of new business.

 

 

Status: Maybe Later
thanks for the suggestion. We'll consider it as we review various options for expanding call block.

I enable "do not disturb" on my Fios Digital Voice phone line and I then can add up to 12 phone numbers that will be "unblocked" which means they can get around "do not disturb" and ring my phone.

 

I do this to keep telemarketers from being able to bother me. Caller ID is no good for that purpose because it still allows telemarketers to ring my phone, interrupt me, and make me run to the caller ID to see who is calling.

 

In effect, I am creating a "whitelist" and only phones whose numbers are on that whitelist are able to disturb me by ringing my Verizon Digital Voice phone.

 

The problem is that I am only allowed to enter up to 12 phone numbers on the "unblocked" list.

 

Please increase that maximum from 12 to a much higher number. 100 would be more like it and more than that would be even better.

 

 

Status: Maybe Later
Thanks for your suggestion. We have this one on our list of enhancements planned for next year. Probably won't be 100 but will be expanded as much as we can.
prisaz

HD Programming or Channel Vote Board

Status: Maybe Later
by ‎08-09-2010 09:32 AM - edited ‎09-24-2010 03:55 PM

Programming Vote Board like this board, but different.

 

No comments allowed.

 

Only Votes with a restriction to the posts message body size. Limiting the body to a brief description of the channel.

 

No duplicate channel requests. If you want a channel, vote for it.

 

This could weed out the many repeat posts on the Programming board, and help track who wants what.

 

Think this is a good idea? Vote for it.

Status: Maybe Later
I will commit to publishing a blog post that aggregrates this information... and we will evaluate building this web app in early 2011

I have seen acknowledgment here and on Twitter that Verizon needs to think about what to do for people who have had their equipment for a long period of time.  On Twitter, the only answer has been that there are very few DVRs out there in this category.  Well, I have one of those DVRs and one of those 6 series HD boxes that both struggle to use the highly anticipated software version 1.9.  I really think you need to start to communicate that there is something that we can do to bring our equipment up to date.

 

I know it has been said before, but I will say it again, asking your loyal long-tem customers to pay $40 to upgrade from a box that will barely function with the new software is terribly insulting.

Status: Maybe Later

A "long time" is defined as 4 or more years for our purposes.  For most of you that have had your equipment for less than that time the $40 does not cover the expense of swapping...  

 

Since FiOS TV launched in Texas in September 2005... a small number of you have had your DVR for a "long time".  So we'll look into options for 4+ year gang as the group gets a bit bigger.

 

If you would like to swap your equipment every two years or three years, then would you be willing to pay more per month?

Call Intercept was one of the greatest calling features Verizon ever put in place. Was Verizon pressured to remove this service?

 

For those of you who are unaware, this is the purpose beyond Call Intercept.

 

 

CALL inTerCePT*

Call Intercept allows you to manage your calls by screening unidentified incoming calls. 

Call Intercept answers virtually all calls that do not provide a valid telephone number

(numbers that typically appear as “anonymous,” “private,” “out of area” or “unavailable” on

your Caller ID screen) before your phone rings.  Callers will be told that you do not accept

unidentified calls and will be asked to record their name.  If unidentified callers do not

record their name – or enter your override code – your phone will not ring.  This eliminates

interruptions from unidentified callers.  Recorded names allow you to hear who is calling. 

You then have several call-handing options.

*Must have Caller ID service.  Not available for business or rotary dial service.

How Call intercept works

Unidentified callers will hear the following announcement:

“The number you are calling has Call Intercept, a service that requires callers whose telephone

number does not appear on their Caller ID display to identify themselves before the call can

continue.  At the tone, please record your name or the company you represent and then press

the pound key or simply stay on the line”

              If callers have your override code, also referred to as your PIN (see Override/PIN Code

section), they must enter it during the announcement to be connected.

              If callers record their name, the call is connected.  You’ll hear ringing and callers hear:

“Thank you.  Please hold.”  They will then hear music until you choose how to handle the

call.

              The ringing pattern you hear will be different from your existing ringing pattern and the

words, “Call intercept” along with the service number “1-800-527-7070”  will appear on

your Caller ID screen.

              When you answer, you’ll hear the recorded name and be given the following options:

when you press: Callers hear:

1 Accept call “Thank you. Please hold.”  Music, until

you answer the phone.

2 Decline the call “The person you are calling is not

available.  Thank you.  Good-bye.”

3 Refuse a sales call “The person you are calling does

not accept phone solicitations. 

Please add the name to your

Do Not Call list.  

Thank you.  Good-bye.”

4 Send to Verizon Home Voice Mail* “Connecting to an answering system.”

5 Hear who is calling again Music, until you answer or

make a choice.

*You must subscribe to Verizon Home Voice Mail service to hear option  4 . If no one answers the phone, the

caller is connected to your Verizon Home Voice Mail (HVM) service or your answering machine.  If you do not

have either HVM or an answering machine, callers will hear: “The person you are calling is not available at

this time.  Thank you.  Good-bye.”

Unidentified long distance callers reaching Call Intercept will pay their normal rates for a

completed call.

 

I strong urge VERIZON to bring back this service!  The only reason that they would have abandoned this service is because of pressure from the companies who were unable to get through! I want this type of protection from Harassment  for Digital Voice!

 

If Anyone Else Agrees please tell Verizon to bring back CALL INTERCEPT!!!!

Status: Maybe Later
Thanks for the suggestion. We'll consider for the future.

I'm not sure if this issue has been previously addressed. One of the useful features for Fios Digital Voice is "Call Blocking", in order to deal with telemarketers. The problem with using FIOS's call blocking feature is that it can only be used with a full telephone # (10 digits). This method is obsolete. Telemarketers now have access to hundreds of  phone #s. What is needed is a type of wildcarding where you can specify just the area code, or first 6 digits for call blocking. This would stop the telemarketers from getting through. I don't see why this would be so hard for Verizon to do. The idea of having to input 10 digits for each phone # for Call Blocking is past its time, and not keeping up with technology, which should not be the case for FIOS. .  

Status: Maybe Later
We will certainly look into your suggestion.
dcmike

Online Digital Voicemail Interface

Status: Maybe Later
by dcmike on ‎03-14-2013 10:56 AM

The digital voicemail is not up to Verizon standards -

 

 

  • it is a slow login every time I want to check voicemail
  • message playback is clunky, slow and unreliable

Too many Java updates, and tries to install Ask.com tolbar every time.

 

CallWave had a way better call/message interface - no Java, logged you in when you turned on your computer. Scroll through new messages on top, numbers below (eRollodex) - pops up onScreen when when a message is left - not clunky and unreliable.

 

I love my FiOs service - but you need to do better here

Status: Maybe Later
Thanks for taking the time to provide your feedback. We will pass your suggestion to our programmers.
AnnJ

No Solicitation Announcement

Status: Maybe Later
by on ‎06-25-2012 06:55 PM

It looks like Verizon is seriously considering improving its Call Block feature.  Here is another idea about how this could be done.


I was looking up a number on one of the websites where people trace nuisance calls and I came across mention of a service that some companies, including Cisco, are providing to their customers.  It would be wonderful if Verizon would offer this.


Here is the description from PVT Telephone in New Mexico:


"No Solicitation


"The No Solicitation feature screens incoming calls between the hours of 9 am and 8 pm in your time zone. Callers hear an announcement similar to the following: “You have reached a number that does not accept solicitations. If you are a solicitor, please add this number to your do-not-call list and hang up now. Otherwise, please press 1 or stay on the line.” If the calling party is not on your priority list, they have the option of listening to the announcement or interrupting it by pressing 1 on their handset.


"You can add up to 25 directory numbers (505, 505-7XX, or 505-7xx-xxxx). Only incoming calls from these numbers are allowed to connect directly, with no announcement.


"You may review and modify the priority caller list by pressing a predefined number combination on your keypad."


And Cisco's very long and detailed description of their service is here:

 

http://www.cisco.com/en/US/docs/voice_ip_comm/bts/5.0/feature/description/fd5050iv.html#wp1028071 

Click on No Solicitation Announcement.


Election season seems to have started today and I am on the verge of turning off my ringer for the duration.


Status: Maybe Later
Great suggestion. We'll look into it for a future enhancement.
Idea Statuses
Have an Idea?
If you have a new idea to share, please search before posting. Many times someone else has already posted your idea and you can just vote there instead!
Have an Idea?
If you have a new idea to share, please search before posting. Many times someone else has already posted your idea and you can just vote there instead!
Idea Statuses
 

Shop FiOS

  • FiOS Internet
  • FiOS TV
  • FiOS Digital Voice
  • FiOS Deals

Account & Services

Email, News & TV

  • Check Email
  • Announcements

Support Tools