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Enter New Idea

Multi-room DVR is a great feature, but right now I can't use it.

 

Why?  Because the present cost of my internet and tv is so high from FiOS it's difficult to justify adding more cost.  In order to get the package I want, I  have to pay for the highest possible service.  The downside is that it's put my cost over $150 a month for cable and 2 hd dvrs.  That's a lot of money.  I can't justify more money spent on a service that's pretty common with dishes.  How can I get the service I'd like without adding additional fees?  How can FIOS service be more competative pricewise?  How do I get the "free liketime multi-dvr" package without having to beg a sales person?  

 

I am a early adopter of FIOS and absolutely love everything I get from a service quality standpoint, but the cost association is brutal.  Some of the optional services need to be bundled into these packages for existing customers in order to KEEP US customers.

 

 

Status: Maybe Later
There is a point where this will happen... not today, but maybe tomorrow or the day after... Also understand that your content purchases do not subsidize your equipment rentals... that's not permitted by the FCC.

One can access their respective phone's call log but it is only able to provide 30 days of logged phone events.

 

I suggest that one should be able to export the Call Logs to a Comma Seperated Value (CSV) or Microsoft XLS formatted file.

 

 

Status: Maybe Later
We hope to make exporting call logs available in the future, but do want to clarify that your call log holds the last 100 calls and there is no time limit (like the 30 days you mention). The list begins populating once you log into your online Account Manager the first time. Perhaps, you had just logged in for the first time 30 days prior to reviewing your log?

Eliminate this rule, as  there is no reason to not allow notification on calls and also allow blocking capability.  

 

"You have requested to turn the Call Notification Always feature On, but currently the Incoming Call Block - Reject Calls from Certain Numbers feature is turned On. You may not have these two services On at the same time. Do you want to: Turn Call Notification Always Onand turn Incoming Call Block - Reject Calls from Certain Numbers Off?"

Status: Maybe Later
We are looking into removing this restriction in a future enhancement. Thanks for the suggestion.

It would be great if you were to add the functionality to turn off the Set top box via a sleep timer or Scheduled On/Off timer.

 

I like to fall asleep with the TV on, my TV has a sleep timer but when that goes off the STB continues to send audio to my theatre system which will often times wake me up when a loud commercial comes on.  (Theatre system doesn't have a sleep timer also)

 

Considering all of the great features FiOS has over comcast I'm surprised that the STB doesn't have this basic functionality.

 

Otherwise,.... Thanks for the great content, functionality, and service.  Top notch work!!!

Status: Maybe Later
Good idea. We will keep this in mind for the future. In the interim, I encourage my household to use the timer on the television.
dcmike

Online Digital Voicemail Interface

Status: Maybe Later
by dcmike on ‎03-14-2013 10:56 AM

The digital voicemail is not up to Verizon standards -

 

 

  • it is a slow login every time I want to check voicemail
  • message playback is clunky, slow and unreliable

Too many Java updates, and tries to install Ask.com tolbar every time.

 

CallWave had a way better call/message interface - no Java, logged you in when you turned on your computer. Scroll through new messages on top, numbers below (eRollodex) - pops up onScreen when when a message is left - not clunky and unreliable.

 

I love my FiOs service - but you need to do better here

Status: Maybe Later
Thanks for taking the time to provide your feedback. We will pass your suggestion to our programmers.
Vwill

Savings for my loyalty

Status: Maybe Later
by Vwill on ‎05-09-2011 08:12 AM

Simply put, reward the customer for timely payment, months/years of loyalty, and referrals.  Maybe a point program towards On Demand purchases, or bill shrinkage. 

Status: Maybe Later
Please check out VZ Perks (perks.verizon.com) as our part of our continued efforts to say thank you to our existing customers... We are working on more options, but probably not a points based program.
armond_in_nj

Auto Notification Defaults

Status: Maybe Later
by ‎06-11-2013 06:21 AM - edited ‎06-11-2013 06:22 AM

These forums are a great resource and a wealth of suggestions, ideas, and solutions for many users.  However the response follow-up procedures may benefit from a little tweaking.

 

If my guess is  correct, the user must specifically establish profile preferences for response notifications and private messaging in the forums.   I further assume the default settings for new accounts are  all messaging and notifications set to "off" when the forum account is established. 

 

Since new users are unlikely to maintain a "watch" on  the  forums (at least initially), this means that new users with "hot" issues may be getting responses and suggestions, but remain unaware of them for a considerable period.  This creates frustration for both the user with the issue, and the responder with a possible solution for the issue.

 

I am therefore suggesting that user defaults on response notifications and perhaps private messaging be set to the "on" position as default.  It will also be necessary to supply some sort of disclaimer covering these settings when the user signs up for the forums.  I suspect that if these suggestions are implemented, the benefit to both users and responders will be significant

Status: Maybe Later
That is a really good idea. I will share this with those in a position to make changes to the forums.

For those of us who enjoy re-runs, it is a lot more enjoyable to watch re-runs in the originally intended order, so sorting by original air date would be a great feature. 

Status: Maybe Later
I do not think the original air date is included in the program guide data available to the DVR today. A change would be required to enable this feature. it IS a good idea, so we will take it back and and see what it would take to implement this.
VZHelpMe

Ultimate Call Filtering Option

Status: Maybe Later
by VZHelpMe on ‎07-12-2013 04:06 PM

Ability to have ALL CALLS go directly to voicemail without ringing the phone at all (not even the annoying 1/2 ring that disturbs your nap!).  But even more importantly, have the ability to enter up to 10 priority call numbers which WILL go through and actually ring unfiltered.  This would eliminate 99.9% of telemarketing annoyance as how many of them EVER have the nerve to leave you a voicemail!  I really only want to get up from dinner or favorite TV shows to answer calls from those I really care about.  Everyone else can leave me a voicemail or leave me alone!!

Status: Maybe Later
We don't currently have an exception list for the Call Forwarding feature. If you have the Do Not Disturb feature activated, you will not receive any calls on your phone. You can choose to send all callers directly to Voice Mail or to a prerecorded system greeting, “The party you are trying to reach is not accepting calls at this time.” If you choose the prerecorded option, you can create a list of up to 10 exceptions whose calls you would like to accept. Sorry it's not exactly what you are looking for. We'll look into making exceptions available on the voice mail option.
RalphTomaccio

Automatic DVR Time Shift

Status: Maybe Later
by RalphTomaccio on ‎12-11-2011 02:30 PM

How about a SMART DVR that will automatically adjust the recording time of a show that has been delayed, or may even start early, due to such prior events as sports games being televised that never end on time. As it stands now, we have to set the DVR to record one or two, or more, programs both before and after the desired program to make sure the one we want gets recorded.

 

Then, to view it, we have to fast forward through those unwanted programs to find the beginning of the one we really want to view.

 

Verizon's current level of experise should certainly allow for such a feature.

Status: Maybe Later
Actually, the first commenter is pretty close to the truth. In television broadcast today schedules are set well in advance. Our system downloads these schedules so you can plan your viewing. On the day of broadcast, if there are changes, for instance as a result of a late game, there is no signal in the broadcast that we receive that indictaes that. It might be possible to change the program listings and re-download them with updates, but today the system is not set up to do that. As a result, what you are asking for can not be done within the scope of the system today. we will be updating our method of schedule delivery in the next release cycle, which may allow us in the future to update more frequently. When this occurs, we may be able to provide the reasonable functionality you are asking for.
ShazamFTW

Making FIOS available for Xbox by itself.

Status: Maybe Later
by ShazamFTW on ‎03-29-2012 06:29 AM

So, long story short. I don't have a cable service right now. I don't watch enough TV to support it frankly. What I do have is a Hulu Plus account that streams through my XBox, and that does me just fine. But, I would like something better if it became available.

 

So I looked at FIOS, and I liked what I saw, but since I live in West Des Moines, the service as a whole isn't available. I really wouldn't want the whole package, I'd just like what's available through the XBox portion.

 

Have you folks considered putting together a small package that would be available just for XBox customers with no other aspects? (no home box or anything) Because I can't warrant dropping $80 a month for it when I could just go get cable if that's what I really wanted. Something like $20 / month for Xbox access would be perfect, but it doesn't appear that option exists.

 

Just a thought.

Status: Maybe Later

I do not understand why Verizon refuses to offer existing customers the same good deals they offer to new customers when it's time for existing customers to renew their contracts.  Since this is the case, I plan to get rid of FiOS TV and FiOS home phone services and only have internet.

Status: Maybe Later
The deeper discount for new customers is primarily intended to compensate for the effort involved with switching from another provider... installation, etc...
sunzman

HMDI-CEC

Status: Maybe Later
by sunzman on ‎11-29-2010 04:00 PM

Why Not implement hdmi-cec! Other devices use it. I f you use HDMI cables you should create a menu option to enable this.Why can't this featured be enabled with set top boxes?

Status: Maybe Later
The industry is heading in the direction of IP-based controls (e.g. remote control commands pass through)... like enabled in the CEC portion of the HDMI spec...
djmaloy

Do Not Disturb Update for FiOS Voice

Status: Maybe Later
by djmaloy on ‎11-06-2012 12:58 PM

Under the "Do Not Disturb" Options, you allow the customer to identify a list of phone numbers that will ring through ONLY if they select the system greeting.


It would be great if you could set it to calls being forward to Voicemail and still allow the customer to identify a white list of numbers that can get through..

 

Status: Maybe Later
We'll look into this option for a future enhancement.
DigitalFreak

Ability to purchase equipment

Status: Maybe Later
by DigitalFreak on ‎10-10-2010 06:25 AM

The functionality of a DVR\PVR isn't new and can be accomplished via several means, however, I understand Verizon's need to protect content via encryption.

 

Having said that, it would be a huge benefit to the consumer if they were given the option to PURCHASE equipment.  At $16\month for a HD DVR and having had the same box for several years I have already invested $576 over that period of time just for 1 of my STBs.  If Verizon offered the hardware for $200-$300, both sides would get what they wanted.

 

Along the same lines, basic "TV adapters" should be offered for <$50.  Even at $3.99\month consumers pay a large sum of money over the course of several years.

Status: Maybe Later
Our goal is to enable a variety of consumer electronics devices with full access to FiOS TV content. You should be able to buy devices from a retail outlet. That's the intention. Maybe later we'll make the units with a VZ logo on them available for purchase.
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