Call Intercept was one of the greatest calling features Verizon ever put in place. Was Verizon pressured to remove this service?
For those of you who are unaware, this is the purpose beyond Call Intercept.
Call Intercept allows you to manage your calls by screening unidentified incoming calls.
Call Intercept answers virtually all calls that do not provide a valid telephone number
(numbers that typically appear as “anonymous,” “private,” “out of area” or “unavailable” on
your Caller ID screen) before your phone rings.Callers will be told that you do not accept
unidentified calls and will be asked to record their name.If unidentified callers do not
record their name – or enter your override code – your phone will not ring.This eliminates
interruptions from unidentified callers.Recorded names allow you to hear who is calling.
You then have several call-handing options.
*Must have Caller ID service.Not available for business or rotary dial service.
How Call intercept works
Unidentified callers will hear the following announcement:
“The number you are calling has Call Intercept, a service that requires callers whose telephone
number does not appear on their Caller ID display to identify themselves before the call can
continue.At the tone, please record your name or the company you represent and then press
the pound key or simply stay on the line”
•If callers have your override code, also referred to as your PIN (see Override/PIN Code
section), they must enter it during the announcement to be connected.
•If callers record their name, the call is connected.You’ll hear ringing and callers hear:
“Thank you.Please hold.”They will then hear music until you choose how to handle the
•The ringing pattern you hear will be different from your existing ringing pattern and the
words, “Call intercept” along with the service number “1-800-527-7070”will appear on
your Caller ID screen.
•When you answer, you’ll hear the recorded name and be given the following options:
when you press: Callers hear:
1 Accept call “Thank you. Please hold.”Music, until
you answer the phone.
2 Decline the call “The person you are calling is not
3 Refuse a sales call “The person you are calling does
not accept phone solicitations.
Please add the name to your
Do Not Call list.
4 Send to Verizon Home Voice Mail* “Connecting to an answering system.”
5 Hear who is calling again Music, until you answer or
make a choice.
*You must subscribe to Verizon Home Voice Mail service to hear option4 . If no one answers the phone, the
caller is connected to your Verizon Home Voice Mail (HVM) service or your answering machine.If you do not
have either HVM or an answering machine, callers will hear: “The person you are calling is not available at
this time.Thank you.Good-bye.”
Unidentified long distance callers reaching Call Intercept will pay their normal rates for a
I strong urge VERIZON to bring back this service! The only reason that they would have abandoned this service is because of pressure from the companies who were unable to get through! I want this type of protection from Harassment for Digital Voice!
If Anyone Else Agrees please tell Verizon to bring back CALL INTERCEPT!!!!
byMGrace03-06-201107:16 AM - edited 03-06-201107:31 AM
I have seen acknowledgment here and on Twitter that Verizon needs to think about what to do for people who have had their equipment for a long period of time. On Twitter, the only answer has been that there are very few DVRs out there in this category. Well, I have one of those DVRs and one of those 6 series HD boxes that both struggle to use the highly anticipated software version 1.9. I really think you need to start to communicate that there is something that we can do to bring our equipment up to date.
I know it has been said before, but I will say it again, asking your loyal long-tem customers to pay $40 to upgrade from a box that will barely function with the new software is terribly insulting.
My idea would be to have a docking station or an app that would allow me to forward my cell calls to my home phones. I know a lot of folks have removed their landlines and use just a cell phone, well now they have their homes still hardwired for a landlines but no service....why not tap into that and allow the cell to connect to the landlines wire and be able to use regular home phones to answer and dial from your cell? The convenience would be outstanding and I believe it is a service being offered by no one else. I've been a longtime user of Verizon (20+ years, my father started me with Verizon) and I'd like to continue on with this service, but need to keep ahead of the competition!
It looks like Verizon is seriously considering improving its Call Block feature. Here is another idea about how this could be done.
I was looking up a number on one of the websites where people trace nuisance calls and I came across mention of a service that some companies, including Cisco, are providing to their customers. It would be wonderful if Verizon would offer this.
Here is the description from PVT Telephone in New Mexico:
"The No Solicitation feature screens incoming calls between the hours of 9 am and 8 pm in your time zone. Callers hear an announcement similar to the following: “You have reached a number that does not accept solicitations. If you are a solicitor, please add this number to your do-not-call list and hang up now. Otherwise, please press 1 or stay on the line.” If the calling party is not on your priority list, they have the option of listening to the announcement or interrupting it by pressing 1 on their handset.
"You can add up to 25 directory numbers (505, 505-7XX, or 505-7xx-xxxx). Only incoming calls from these numbers are allowed to connect directly, with no announcement.
"You may review and modify the priority caller list by pressing a predefined number combination on your keypad."
And Cisco's very long and detailed description of their service is here:
Eliminate this rule, as there is no reason to not allow notification on calls and also allow blocking capability.
"You have requested to turn the Call Notification Always feature On, but currently the Incoming Call Block - Reject Calls from Certain Numbers feature is turned On. You may not have these two services On at the same time. Do you want to: Turn Call Notification Always Onand turn Incoming Call Block - Reject Calls from Certain Numbers Off?"
Multi-room DVR is a great feature, but right now I can't use it.
Why? Because the present cost of my internet and tv is so high from FiOS it's difficult to justify adding more cost. In order to get the package I want, I have to pay for the highest possible service. The downside is that it's put my cost over $150 a month for cable and 2 hd dvrs. That's a lot of money. I can't justify more money spent on a service that's pretty common with dishes. How can I get the service I'd like without adding additional fees? How can FIOS service be more competative pricewise? How do I get the "free liketime multi-dvr" package without having to beg a sales person?
I am a early adopter of FIOS and absolutely love everything I get from a service quality standpoint, but the cost association is brutal. Some of the optional services need to be bundled into these packages for existing customers in order to KEEP US customers.
on 04-13-201301:07 PM - last edited on 04-13-201301:15 PM by ElizabethS
I know Verizon has long been good at engineering -- I am very happy with most of engineer products from Verizon so far, except some of them.
I wish I could, not far from today, I could download a SoftPhone software from Verizon website, or from my account, install my PC and iPhone, so that I can use my address book either in my PC or iPhone or even on Verizon account, to call anybody in the world. Today, I can do this only from the following combination: 1) my verizon home phone, 2) Google voice, 3) my iTalkBB phone 4) my iPhone softphone apps from a) Google voice, b) iTalkBB, c) Skype --- I believe verizon has the capability in doing those all!!!
The benefit I may be able to gain is to use only one phone number to dial out so my friends or customers will not need to think about dialing or texting me which numbers.
I can share with you that right now, I don't give out my verizon phone number since the Verizon function is not rich enough even though it has the great calling features today, such as "Simultenious Ring", "Forwarding" and" and "Follow Me". I am using Google Voice virtual phone number to forward back to my Verizon home/Soho phone number to do it, this way, Google Voice has all of the "Simultenious Ring", "Forwarding" but not "Follow Me" function, but much more, such as text message, phone logs, especially SoftPhone on my PC, iPad and iPhone, no matter where I am, at home, in office or in a hotel in anywhere in the United States or out side the country, people on see my Google phone number, or only need to remember my google phone number. I hope Verizon can get into this tech world and do better than Google Voice.
See -- here I can only use my Verizon phone when I am physically at home, not I don't want to give this number out in case other people call me that I am not able to answer.
AT&T's U-Verse has the ability to record 4 shows at once and I think Fios should have this too. I know it would be some kind of equipment upgrade, but it's worth it. There are a lot of times where I am recording 2 shows and watching something else and I am forced to watch one of the shows/movies I am dvr'ing even though I wanted to wait to watch it.
Why not eliminate the separate forum password? If a user is logged into Verizon.com they should be able to access the forum without the need for a second login. The dual login wouldn't be less of a nuisance if you actually stayed logged in for two weeks. But that hasn't occurred for me since I've been a Verizon customer. And making it esier to access might even increase the usage.
It would be great if you were to add the functionality to turn off the Set top box via a sleep timer or Scheduled On/Off timer.
I like to fall asleep with the TV on, my TV has a sleep timer but when that goes off the STB continues to send audio to my theatre system which will often times wake me up when a loud commercial comes on. (Theatre system doesn't have a sleep timer also)
Considering all of the great features FiOS has over comcast I'm surprised that the STB doesn't have this basic functionality.
Otherwise,.... Thanks for the great content, functionality, and service. Top notch work!!!
On MyVerizon, I can add phone numbers to my Phone Book for streamlining viewing of call history. If I tag a name or phone number to an entry in the phone book, it would be great if that name could be what Caller ID also uses when displaying the call on my TV screen and phone handsets when customers have both digital phone and cable services through FiOS.
When I receive a voice mail on my Fios digital phone service, I would like to receive an email that not only includes an audio file of the voice mail, but also a transcription of the voice mail so that I can read it. Vonage has been doing this for years and it us a huge time saver.