Multi-room DVR is a great feature, but right now I can't use it.
Why? Because the present cost of my internet and tv is so high from FiOS it's difficult to justify adding more cost. In order to get the package I want, I have to pay for the highest possible service. The downside is that it's put my cost over $150 a month for cable and 2 hd dvrs. That's a lot of money. I can't justify more money spent on a service that's pretty common with dishes. How can I get the service I'd like without adding additional fees? How can FIOS service be more competative pricewise? How do I get the "free liketime multi-dvr" package without having to beg a sales person?
I am a early adopter of FIOS and absolutely love everything I get from a service quality standpoint, but the cost association is brutal. Some of the optional services need to be bundled into these packages for existing customers in order to KEEP US customers.
Eliminate this rule, as there is no reason to not allow notification on calls and also allow blocking capability.
"You have requested to turn the Call Notification Always feature On, but currently the Incoming Call Block - Reject Calls from Certain Numbers feature is turned On. You may not have these two services On at the same time. Do you want to: Turn Call Notification Always Onand turn Incoming Call Block - Reject Calls from Certain Numbers Off?"
It would be great if you were to add the functionality to turn off the Set top box via a sleep timer or Scheduled On/Off timer.
I like to fall asleep with the TV on, my TV has a sleep timer but when that goes off the STB continues to send audio to my theatre system which will often times wake me up when a loud commercial comes on. (Theatre system doesn't have a sleep timer also)
Considering all of the great features FiOS has over comcast I'm surprised that the STB doesn't have this basic functionality.
Otherwise,.... Thanks for the great content, functionality, and service. Top notch work!!!
The digital voicemail is not up to Verizon standards -
it is a slow login every time I want to check voicemail
message playback is clunky, slow and unreliable
Too many Java updates, and tries to install Ask.com tolbar every time.
CallWave had a way better call/message interface - no Java, logged you in when you turned on your computer. Scroll through new messages on top, numbers below (eRollodex) - pops up onScreen when when a message is left - not clunky and unreliable.
I love my FiOs service - but you need to do better here
byarmond_in_nj06-11-201306:21 AM - edited 06-11-201306:22 AM
These forums are a great resource and a wealth of suggestions, ideas, and solutions for many users. However the response follow-up procedures may benefit from a little tweaking.
If my guess is correct, the user must specifically establish profile preferences for response notifications and private messaging in the forums. I further assume the default settings for new accounts are all messaging and notifications set to "off" when the forum account is established.
Since new users are unlikely to maintain a "watch" on the forums (at least initially), this means that new users with "hot" issues may be getting responses and suggestions, but remain unaware of them for a considerable period. This creates frustration for both the user with the issue, and the responder with a possible solution for the issue.
I am therefore suggesting that user defaults on response notifications and perhaps private messaging be set to the "on" position as default. It will also be necessary to supply some sort of disclaimer covering these settings when the user signs up for the forums. I suspect that if these suggestions are implemented, the benefit to both users and responders will be significant
How about a SMART DVR that will automatically adjust the recording time of a show that has been delayed, or may even start early, due to such prior events as sports games being televised that never end on time. As it stands now, we have to set the DVR to record one or two, or more, programs both before and after the desired program to make sure the one we want gets recorded.
Then, to view it, we have to fast forward through those unwanted programs to find the beginning of the one we really want to view.
Verizon's current level of experise should certainly allow for such a feature.
Ability to have ALL CALLS go directly to voicemail without ringing the phone at all (not even the annoying 1/2 ring that disturbs your nap!). But even more importantly, have the ability to enter up to 10 priority call numbers which WILL go through and actually ring unfiltered. This would eliminate 99.9% of telemarketing annoyance as how many of them EVER have the nerve to leave you a voicemail! I really only want to get up from dinner or favorite TV shows to answer calls from those I really care about. Everyone else can leave me a voicemail or leave me alone!!
So, long story short. I don't have a cable service right now. I don't watch enough TV to support it frankly. What I do have is a Hulu Plus account that streams through my XBox, and that does me just fine. But, I would like something better if it became available.
So I looked at FIOS, and I liked what I saw, but since I live in West Des Moines, the service as a whole isn't available. I really wouldn't want the whole package, I'd just like what's available through the XBox portion.
Have you folks considered putting together a small package that would be available just for XBox customers with no other aspects? (no home box or anything) Because I can't warrant dropping $80 a month for it when I could just go get cable if that's what I really wanted. Something like $20 / month for Xbox access would be perfect, but it doesn't appear that option exists.
I do not understand why Verizon refuses to offer existing customers the same good deals they offer to new customers when it's time for existing customers to renew their contracts. Since this is the case, I plan to get rid of FiOS TV and FiOS home phone services and only have internet.
The functionality of a DVR\PVR isn't new and can be accomplished via several means, however, I understand Verizon's need to protect content via encryption.
Having said that, it would be a huge benefit to the consumer if they were given the option to PURCHASE equipment. At $16\month for a HD DVR and having had the same box for several years I have already invested $576 over that period of time just for 1 of my STBs. If Verizon offered the hardware for $200-$300, both sides would get what they wanted.
Along the same lines, basic "TV adapters" should be offered for <$50. Even at $3.99\month consumers pay a large sum of money over the course of several years.