Customers With Disabilities
Enter New Idea

I enable "do not disturb" on my Fios Digital Voice phone line and I then can add up to 12 phone numbers that will be "unblocked" which means they can get around "do not disturb" and ring my phone.

 

I do this to keep telemarketers from being able to bother me. Caller ID is no good for that purpose because it still allows telemarketers to ring my phone, interrupt me, and make me run to the caller ID to see who is calling.

 

In effect, I am creating a "whitelist" and only phones whose numbers are on that whitelist are able to disturb me by ringing my Verizon Digital Voice phone.

 

The problem is that I am only allowed to enter up to 12 phone numbers on the "unblocked" list.

 

Please increase that maximum from 12 to a much higher number. 100 would be more like it and more than that would be even better.

 

 

Status: Maybe Later
Thanks for your suggestion. We have this one on our list of enhancements planned for next year. Probably won't be 100 but will be expanded as much as we can.
walt178

Allow up and down vote on new ideas

Status: Maybe Later
by Silver Contributor III on ‎08-22-2013 12:37 PM

The way New Ideas currently work, it is very easy for someone to agree.  Just click the thumbs up button.  But if a user thinks a suggestion is a bad idea the only way to express it is to write a contrary post.  And then hope the negative posts are taken into account. 

 

This one sided methodology tilts the scale towards user support, and does not necessarily reflect the true view of forum members.  In fact it could easily imply support when the majority of users do not agree with the suggestion.   Allowing both sides the same ease of expressing their support or disagreement would be more fair.

Status: Maybe Later
Thanks for that Idea. I knkow waht you mean. We will inquire about this one.

I have FIOS' TV/Internet/Phone Packageand switched over from Comcast recently. I am discovering the many features FIOS offers through their plan. I find that some of the most interesting and most useful features are the ones that take advantage of collaboration between your phone and internet accounts, TV and Internet, and TV and Phone.

A few things that Comcast offered that I really liked that it seems Verizon should offer as well:

Digital Voice Mail Feature - While FIOS' Digital Voice offers some neat features like simultaneus ringing and listening to your v-mail from anywhere in the world by signing into your account, their was one feature I truly enjoyed with Comcast that FIOS does not seem to support. I used to have my young nephew call and leave messages (because kids just say the Darnest things or whatever Bill Cosby used to say). On Comcast, I could save these messages as digital WAV files in an instant, saving the message digitally for archiving into the future. Why not on FIOS? It will playback the messages after a few java applets get through, but no easy way to save. Your COMPETING with Xfinity, why not add this simple feature?

Text Messaging Using your Digital Voice Home #- Again with Comcast offering the ability to send and receive txt messages for a given period of time when you have this function/window active on your computer (Once the window is closed, I didn't see anyway to continue receiving any txts to your home#, although features could be set up to control this feature). This was useful because sometimes you don't want someone to have your cell# and be able to bother you with return txts in the future. Its a great tool for one-time txting where you just don't want to talk to this person via txting in the future! Why can I find no such functionality on FIOS?

I'm sure their are a list of features that FIOS DV offers that Xfinity does not, but I find little use for those features, as does the average consumer I would guess. So why not put some effort forth to make these features that Xfinity already offers available. They have a wide appeal and with FIOS' already existing advantages in pricing and Internet speeds, why allow the competition to have these abilities that may make the difference for some consumers when deciding on which service to choose?

Status: Maybe Later
We'll look into adding the ability to save voice mail messages right from the account screen. In the meantime, you can set up for email notification with the message attached as a WAV file so you could at least save it that way. We'll also look into the text messaging option. Thanks for taking the time to share your feedback.

The "Do Not Disturb" feature is just not flexible enough.  I really like the "No Solitation" feature offered by some, which gives solicitators a clear message to hang up, but allows other callers to press "1" to go ahead and ring through.  With "Do Not Disturb", the only options are to send ALL calls to Voicemail or to play the "Not accepting calls" message for everyone not on the call list.  I want to be able to receive voicemail from anyone NOT on my call list, and I can't do it. 

 

Modifying Do Not Disturb would solve the problem.  Make the call list able to be "On" or "Off".  Then allow either "Not accepting calls" message or Voicemail to be activated.  This way you have 4 options:  1)  Send ALL calls to Voicemail.  2) Send ALL calls the "Not accepting calls" message.  3) Allow call list to ring through and go to voicemail if not answered   4) Allow call list to ring through and play the "Not accepting calls" message if not answered.  I STILL want to be able to receive voicemail from someone not on my call list, and there's no way to do that right now.

 

Thank you.

Status: Maybe Later
Thanks for taking the time to share your ideas. We will consider your suggestions when we do our next round of enhancements.
VZHelpMe

Ultimate Call Filtering Option

Status: Maybe Later
by VZHelpMe on ‎07-12-2013 04:06 PM

Ability to have ALL CALLS go directly to voicemail without ringing the phone at all (not even the annoying 1/2 ring that disturbs your nap!).  But even more importantly, have the ability to enter up to 10 priority call numbers which WILL go through and actually ring unfiltered.  This would eliminate 99.9% of telemarketing annoyance as how many of them EVER have the nerve to leave you a voicemail!  I really only want to get up from dinner or favorite TV shows to answer calls from those I really care about.  Everyone else can leave me a voicemail or leave me alone!!

Status: Maybe Later
We don't currently have an exception list for the Call Forwarding feature. If you have the Do Not Disturb feature activated, you will not receive any calls on your phone. You can choose to send all callers directly to Voice Mail or to a prerecorded system greeting, “The party you are trying to reach is not accepting calls at this time.” If you choose the prerecorded option, you can create a list of up to 10 exceptions whose calls you would like to accept. Sorry it's not exactly what you are looking for. We'll look into making exceptions available on the voice mail option.
walt178

Improve requests for help.

Status: Maybe Later
by Silver Contributor III on ‎07-10-2013 04:30 AM

Sometimes (too often) a user will ask for help, but key information in providing that help is missing.  The result is a back and forth as other users try to obtain the information needed to provide a good answer.  If the "Enter New Message" screen included specific lines for key information better and quicker answers could be provided. 

 

Why not add something like the folling to the original post block?

Router model:__________________________

STB model:____________________________

Location:______________________________

 

 

Status: Maybe Later
Makes sense. No promises here, but this will be discussed as a future addition for FiOS TV and Internet post. Thanks for the idea.
denawilliams72

Block Mode Re-Trigger when Lights go out

Status: Maybe Later
by denawilliams72 ‎07-07-2013 07:17 PM - edited ‎07-07-2013 07:30 PM

My outdoor camera activates a light when motion is detected.  When the mode times out and the light goes off, it re-triggers the motion sensor and turns the light back on.  You should add an option to "Enable Mode Timeout Filter" that when enabled, blocks the re-trigger of a mode for about 10 seconds at the end of the mode time.  The best thing about cameras and lights is the ability to let "visitors" know someone is home/watching.  Currently this function is not possible.

Status: Maybe Later
The ability to delay a mode and ensure it is not triggered by activity other than true motion is an excellent suggestion. We will add this suggestion to our list of future enhancements to be considered for Home Monitoring and Control. The HMC Product Management Team thanks you for taking the time to suggest a beneficial enhancement.
MarySpalding

Cell phone at home

Status: Maybe Later
by MarySpalding on ‎06-18-2013 10:39 AM

My idea would be to have a docking station or an app that would allow me to forward my cell calls to my home phones.   I know a lot of folks have removed their landlines and use just a cell phone, well now they have their homes still hardwired for a landlines but no service....why not tap into that and allow the cell to connect to the landlines wire and be able to use regular home phones to answer and dial from your cell?  The convenience would be outstanding and I believe it is a service being offered by no one else.  I've been a longtime user of Verizon (20+ years, my father started me with Verizon) and I'd like to continue on with this service, but need to keep ahead of the competition! 

Status: Maybe Later
There is equipment available to do that. We're not currently planning to pursue but will consider for the future. Thanks for your idea!
armond_in_nj

Auto Notification Defaults

Status: Maybe Later
by ‎06-11-2013 06:21 AM - edited ‎06-11-2013 06:22 AM

These forums are a great resource and a wealth of suggestions, ideas, and solutions for many users.  However the response follow-up procedures may benefit from a little tweaking.

 

If my guess is  correct, the user must specifically establish profile preferences for response notifications and private messaging in the forums.   I further assume the default settings for new accounts are  all messaging and notifications set to "off" when the forum account is established. 

 

Since new users are unlikely to maintain a "watch" on  the  forums (at least initially), this means that new users with "hot" issues may be getting responses and suggestions, but remain unaware of them for a considerable period.  This creates frustration for both the user with the issue, and the responder with a possible solution for the issue.

 

I am therefore suggesting that user defaults on response notifications and perhaps private messaging be set to the "on" position as default.  It will also be necessary to supply some sort of disclaimer covering these settings when the user signs up for the forums.  I suspect that if these suggestions are implemented, the benefit to both users and responders will be significant

Status: Maybe Later
That is a really good idea. I will share this with those in a position to make changes to the forums.
walt178

Eliminate forum password

Status: Maybe Later
by Silver Contributor III on ‎05-08-2013 04:21 PM

Why not eliminate the separate forum password?  If a user is logged into Verizon.com they should be able to access the forum without the need for a second login. The dual login wouldn't be less of a nuisance if you actually stayed logged in for two weeks.  But that hasn't occurred for me since I've been a Verizon customer.  And making it esier to access might even increase the usage.

Status: Maybe Later
I completely understand. This will be brought to the attention of the appropriate person.

The local Verizon number we dial from our business to get our voice mail messages has been down all day and we cannot retrieve our messages.  COMCAST has a feature that allows users to view and review their VM messages from their online account so you don't have to always dial in and listen to them.  This would help if you cannot reach the Verizon voice mail access number for any reason or if the system is not working, like today.

Status: Maybe Later
Currently residential FiOS Digital Voice has online management of voice mail. We hope to offer a similar service to business in the future.
gwu888

Verizon SoftPhone -- learn from Google Voice and other phone/software providers

Status: Maybe Later
by gwu888 on ‎04-13-2013 01:07 PM - last edited on ‎04-13-2013 01:15 PM by Moderator

I know Verizon has long been good at engineering -- I am very happy with most of engineer products from Verizon so far, except some of them. 

 

I wish I could, not far from today, I could download a SoftPhone software from Verizon website, or from my account, install my PC and iPhone, so that I can use my address book either in my PC or iPhone or even on Verizon account, to call anybody in the world. Today, I can do this only from the following combination: 1) my verizon home phone, 2) Google voice, 3) my iTalkBB phone 4) my iPhone softphone apps from a) Google voice, b) iTalkBB, c) Skype --- I believe verizon has the capability in doing those all!!!

 

The benefit I may be able to gain is to use only one phone number to dial out so my friends or customers will not need to think about dialing or texting me which numbers.

 

I can share with you that right now,  I don't give out my verizon phone number since the Verizon function is not rich enough  even though it has the great calling features today, such as "Simultenious Ring", "Forwarding" and" and "Follow Me".  I am using Google Voice virtual phone number to forward back to my Verizon home/Soho phone number to do it, this way, Google Voice has all of the "Simultenious Ring", "Forwarding" but not "Follow Me" function, but much more, such as text message, phone logs, especially SoftPhone on my PC, iPad and iPhone, no matter where I am, at home, in office or in a hotel in anywhere in the United States or out side the country, people on see my Google phone number, or only need to remember my google phone number. I hope Verizon can get into this tech world and do better than Google Voice. 

 

See -- here I can only use my Verizon phone when I am physically at home, not I don't want to give this number out in case other people call me that I am not able to answer.

 

Thank yuo very much and hope you success!!!

 

{edited for privacy}

 

 

Status: Maybe Later
Thanks for taking the time to share your thoughts with us. We'll consider your idea when evaluating enhancements in the future.
fmaxwell

Block Calls Based On Community Vote

Status: Maybe Later
by fmaxwell on ‎04-10-2013 04:31 PM

Provide a means of blocking calls based on caller ID and community votes.  

 

For example, suppose I get a call from one of the lower-your-credit-card-interest-rate scams.  I should be able to flag that call after hanging up.  

 

Flagging could be done in one of two ways:

 

1.  For those who get e-mail notification of caller ID, provide a link in the message for "Report this call as fraud or scam."

2.  Provide a "star code" (e.g. *61, *92, etc.) to flag the last call as fraud/scam.

 

After enough users flag that number, calls from that number should be blocked for anyone who has enabled community-based blocking.  The fraud/scam caller should be dumped to a voice message that informs them that the Verizon subscriber has elected to block calls based on community feedback.  

 

Provide a means of requesting removal whereby the caller has to provide actual identifiation, contact information, etc.  That way, only legitimate callers, such as political campaigns, would request removal.

 

Details about how many votes, the time frame for the votes, how long the number stays on the phone-spam list, how to weight votes (e.g. Bob Smith, who continually flags numbers no one else does), etc. can be adjusted.

 

If you provided this feature, you would find a lot of very happy customers and probable no small amount of new business.

 

 

Status: Maybe Later
thanks for the suggestion. We'll consider it as we review various options for expanding call block.

Verizon listened, but only followed through half way. You can now name codes (pins), but when the email notification comes in, it is stilled labeled Pin 1, Pin 2, Pin 3 was accessed. Unless you can remember who you assigned the poins to makes it half done. Thanks for listening. - DB

Status: Maybe Later
This enhancement is being evaluated.
dcmike

Online Digital Voicemail Interface

Status: Maybe Later
by dcmike on ‎03-14-2013 10:56 AM

The digital voicemail is not up to Verizon standards -

 

 

  • it is a slow login every time I want to check voicemail
  • message playback is clunky, slow and unreliable

Too many Java updates, and tries to install Ask.com tolbar every time.

 

CallWave had a way better call/message interface - no Java, logged you in when you turned on your computer. Scroll through new messages on top, numbers below (eRollodex) - pops up onScreen when when a message is left - not clunky and unreliable.

 

I love my FiOs service - but you need to do better here

Status: Maybe Later
Thanks for taking the time to provide your feedback. We will pass your suggestion to our programmers.
Idea Statuses
Have an Idea?
If you have a new idea to share, please search before posting. Many times someone else has already posted your idea and you can just vote there instead!
Have an Idea?
If you have a new idea to share, please search before posting. Many times someone else has already posted your idea and you can just vote there instead!
Idea Statuses
 

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